Network Specialist
5 days ago
Tampa
Job Description Summary of Position The IT Specialist is responsible for providing services to enhance the use of IT products such as customer and desk side support, acquisition, implementation, deployment, help desk, asset, and problem management. Reports to: IT Support Manager Work Location: In our Tampa, FL office, onsite Essential Duties & Responsibilities • Records, responds to, diagnoses, escalates, follows up, and documents solutions to problems through discussions with users., • Diagnose and resolve problems associated with application software, hardware and operating systems; determine the source of problems and classify their level of urgency and nature., • Install and deploy workstations and other IT technology to users., • Support desktop environments and work with various backend technologies., • Takes requests, assembles and ships or installs solutions for users., • Operates equipment and software according to system design., • Troubleshoots and provides production support and repair., • Updates existing documentation based on instructions for products and services., • Adheres to all IT processes, policies, standards, and procedures., • Provide support to help desk staff as appropriate., • Configure, deploy, maintain, troubleshoot and install new computer hardware, peripherals, mobile devices and software for end users in-house and remotely., • All other duties as assigned.Preferred Skills (not mandatory), • Be the primary point of contact for the Managed Detection and Response (MDR) SOC events and requests from MSP if applicable., • Monitor software patch platform for vulnerabilities requiring manual remediation with MSP if applicable., • Operate the enterprise vulnerability scanner and prioritize/coordinate remediation activities., • Plan & implement Security training materials to end users.Qualifications, • High school diploma or GED required; Associates degree or a minimum of one (1) year experience in desktop and/or help desk support or either six (6) months plus work experience or an internship., • Knowledge of Microsoft Windows 10 & 11 OS, MS Office 365, Office 2016-2019 Suite and PC Hardware., • Excellent customer service skills for a diverse customer base., • Strong attention to detail with an emphasis on written and verbal skills. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Company DescriptionNESCO Resource Company Overview Established in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers. Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.NESCO Resource Company Overview\r\nEstablished in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.\r\n\r\nNesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.