Client Care Coordinator
hace 2 días
Colorado Springs
Job DescriptionBenefits: • Competitive salary, • Health insurance Benefits/Perks • Direct Deposit, • Insurance, • Medical, • Dental, • Vision, • 401K, • Holiday Pay Job Summary The Client Care Coordinator is ideal for a calm, capable professional who thrives in a fast-paced environment and values autonomy, professionalism, and thoughtful decision-making. This position is designed for someone who can manage day-to-day client and caregiver coordination independently while working within established policies, regulations, and escalation pathways. Responsibilities • Serves as a primary contact for clients, families, and caregivers., • Coordinates care services and addresses concerns with professionalism and clarity., • Assists with client intake, onboarding, transitions, and caregiver introductions., • Supports care plan documentation, updates, and communication to caregivers., • Helps clients navigate schedules, service expectations, and authorizations., • Communicates regularly with case managers and collaborates with scheduling and HR., • Identifies and escalates changes in client condition or safety concerns., • Responds to client callouts, concerns, and coverage needs., • Tracks and completes required assessments such as RN assessments, 90day reviews, supervisory visits, and skills validations., • Supports caregiver training and provides handson assistance when needed., • Maintains accurate and timely documentation according to state and payer requirements., • Reports incidents/occurrences to leadership and assists with required external reporting., • Adheres to all state regulations, including mandatory reporting., • Supports followup actions related to safety, compliance, and care continuity., • Assists with audits, surveys, and quality assurance processes., • Performs routine client visits with appropriate documentation., • Escalates highrisk issues appropriately and promptly., • Participates in administrative projects, process improvements, and policy implementation., • Participates in a rotating oncall schedule to support afterhours client and caregiver needs., • Provides handson client care when appropriate and permitted by nonmedical regulations.Qualifications, • High school diploma or equivalent required., • Active CNA certification required., • Strong judgment, emotional resilience, and the ability to set compassionate boundaries., • Ability to work independently and manage competing priorities., • Clear, consistent communicator with the ability to follow systems and procedures., • Familiarity with Microsoft Office and electronic health records., • Experience in home care, healthcare, or case management preferred., • Familiarity with Medicaid, IHSS, or HCBS is a plus., • Valid drivers license and reliable personal vehicle required; mileage reimbursed per IRS rate.Schedule & Compensation, • Exempt, salaried position, • Salary range: $58,000$62,000 annually, depending on experience and qualifications, • Rotating on-call responsibilities (shared and structured during nights and weekends), • Paid time off and holidays, • Supportive leadership and realistic expectationsPhysical Requirements, • Ability to sit, stand, and walk for extended periods., • Ability to bend, kneel, reach, and perform light physical tasks during client visits., • Ability to assist clients safely within Class B nonmedical scope (no skilled medical tasks)., • Ability to lift or move items such as wheelchairs, walkers, or clientrelated equipment up to 50 lbs., • Ability to assist with safe client mobility, transfers, and household tasks.