Security Supervisor
4 days ago
Seattle
Job Description JOB POSTING Security Supervisor Posted: Open to internal and external applicants Reports to: Security Manager Status: Full-time, hourly, benefitted position Hours of work: Tuesday through Saturday, 3:00 p.m. to 11:00 p.m., with occasional weekend or after-hours shifts for events and special projects. Date needed: November 2025 Posting expires: Until position is filled Position description: The Facilities and Operations team is adding an Evening Security Supervisor to lead a team of Security Officers in ensuring the safety of Aquarium property, employees, and guests. In this role, you will directly supervise a small team of Security Officers by providing guidance, support, coaching, and performance feedback. You will also oversee timecard completion for assigned staff. As the primary point of contact for escalated and emergency situations during your shift, you will model calm, confident leadership while upholding Aquarium safety and security policies. The Security Supervisor will collaborate closely with the Security Manager on training, oversight, and response, helping to ensure the team is prepared, supported, and aligned with the Aquarium’s mission and values. Key functions: • Supervise a small team of Security Officers to provide 24-hour security coverage across Aquarium operations, maintaining shift rotations and schedules to ensure consistent coverage., • Lead the security team through training, onboarding, coaching, and performance support, ensuring staff are well-prepared, high-performing, and aligned with the Aquarium’s S.A.L.I.S.H. values and DEI commitments., • Review and approve staff timecards., • Maintain familiarity with all aspects of the Aquarium’s access control system., • Conduct monthly check-ins with assigned staff to provide feedback and support professional growth., • Coordinate break schedules and shift rotations, provide daily direction to Security Officers, and elevate personnel concerns to the Security Manager when appropriate., • Serve as the point of contact when the Security Manager is unavailable., • Oversee, review, and draft reports of daily activities and irregularities, such as property damage, theft, unauthorized entry, or unusual incidents., • Interact with staff, volunteers, and guests daily with the goal of delivering excellent customer service to all audiences., • Respond to challenging guest interactions using de-escalation strategies that prioritize safety and respect., • Respond to medical emergencies by administering basic first aid or securing assistance from paramedics., • Follow Aquarium procedures for missing children and other guest safety concerns., • Provide support for deliveries and shipping as needed., • Assist with managing crowds under the direction of the floor lead., • Coordinate with the Seattle Police Department in the event of 911 calls., • Respond promptly and confidently to alarms and radio calls related to security., • Conduct regular patrols of both indoor and outdoor areas of the Aquarium campus, including the Market Square office, while monitoring for facility-related issues., • Interact with members of the unhoused community with compassion and respect while ensuring Aquarium policies are upheld., • Assist in developing and delivering trainings for Security Officers, ensuring proper implementation of Aquarium security policies., • Coordinate with the Security Manager to ensure coverage in cases of unscheduled absences or other changes to the schedule., • Lead and assist the security team in closing procedures., • Act as the Aquarium security department liaison for on-site events., • Perform other duties as assigned, consistent with the scope and level of this role. Required skills and experience: The skills and abilities listed below may be demonstrated through a variety of experiences, including community involvement, cultural programs, jobs, internships, volunteer work, and formal or informal education. If you meet some of these qualifications and are passionate about our mission and the ocean, we encourage you to apply—we look forward to learning more about you. • At least 2 years of experience in security or a related field., • Customer service experience is valued and strongly encouraged., • Experience as a Shift Lead or in another leadership capacity., • Ability to model excellent customer service skills while maintaining a calm, approachable, and professional demeanor., • Demonstrated ability to respond effectively in emergency situations with composure and efficiency., • Strong collaboration skills, with the ability to work effectively with colleagues at all levels, including staff, volunteers, contractors, visitors, and leadership., • Knowledge of security industry best practices., • Strong interpersonal and communication skills, including verbal, written, presentation, and report writing. Multilingual and cross-cultural communication skills are highly valued., • Proficiency with computers, including web-based administration platforms and Microsoft Office tools (Word, Excel, PowerPoint)., • Ability to maintain accurate and detailed records., • Experience using video management software., • Commitment to the Aquarium’s Mission and Values, including Regenerative practices and Equity-centered work. Working conditions: • Primary work takes place on the Aquarium floor, with the ability to move between buildings across the campus as needed., • Work occurs in a variety of environments, including outdoor conditions such as cold or rain., • Occasionally lift or carry items up to 40 pounds (e.g., stanchions, barriers, or other equipment), independently or with team support., • Ability to both move frequently and remain in one location for extended periods as the role requires., • Engage with the public in busy or crowded environments. Salary and benefits: $28.00/hour. Full-time staff are eligible for the Seattle Aquarium’s comprehensive benefits package to include medical, vision, dental, an employer-funded health reimbursement account, medical and dependent care flexible spending accounts, life insurance, long-term disability, 403b retirement fund with employer match, access to a subsidized ORCA pass, a Seattle Aquarium Family Plus membership and generous paid time off. How to apply: The Seattle Aquarium is committed to expanding a diverse, equitable, and inclusive conservation movement. We are invested in building an Aquarium with a wide variety of backgrounds, identities, languages, cultural ways of knowing, and life experiences. We know research shows that society has conditioned communities of color, trans and gender non-conforming people, immigrants, people with disabilities, and other marginalized candidates to more frequently not apply to a job because they don’t feel that they meet all of the qualifications listed even if they are qualified. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you. Interested candidates should upload a résumé to our online application to be considered. Application review will begin immediately. SeattleAquarium.org/careers Please let us know if you require a reasonable accommodation to apply for this job by emailing us at . Note: If offered the position, candidates must pass a background check. Conviction record is not an automatic disqualifier; we are a second chance employer. About the Seattle Aquarium: The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world’s one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment by providing an inspiring visitor experience, engaging daytime and evening events, conservation education programs for people of all ages and backgrounds, community outreach to marginalized populations, research that advances understanding of animals in our care and their counterparts in the wild, advocacy and policy work, an award-winning volunteer program, high-impact marketing and communications, and more. Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices, creating awe-inspiring experiences, constantly learning and improving, fostering an inclusive community, maintaining scientific credibility through evidence-based practices and honoring our unique place by using our location and history as a lens for larger understanding. Proudly accredited by the Association of Zoos & Aquariums, we’re among the top 10 aquariums in the U.S. by attendance, and we welcome over one million people each year. Guided by our mission of Inspiring Conservation of Our Marine Environment, we’re working to substantially increase our conservation impact by expanding our campus with a new building, the Ocean Pavilion. Learn more at SeattleAquarium.org. Timeline: We anticipate the following recruiting schedule for those candidates who are selected for consideration. The following dates are preliminary and subject to change. We will work with candidates to set interview dates. If hired, relocation assistance is not available. • Application deadline: October 1st, 2025, • Interviews completed by Mid-October 2025., • Start date: November 2025.