Infrastructure Engineer
2 days ago
Syracuse
Job Description River Valley Holdings is a family-owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States. The River Valley family of companies: River Valley Food and Cavallaro Foods distributes a wide range of specialty dry and frozen grocery items and consumable products out of warehouses in Syracuse, NY. Position Overview The Infrastructure Engineer is a senior individual contributor responsible for the execution, stability, and reliability of the company’s IT infrastructure. This role focuses on hands-on systems and network administration, proactive issue prevention, and high-quality technical execution under the direction of the Infrastructure Manager. Success in this position requires strong technical competence, ownership of assigned responsibilities, disciplined follow-through, and the ability to communicate clearly with both technical and non-technical stakeholders. This role supports the company’s STRIVE values—Safety, Teamwork, Respect, Integrity, Value, and Empowerment by ensuring employees can rely on stable, secure, and well-supported technology systems. Key Responsibilities Infrastructure & Systems Administration • Administer and maintain physical and virtual server environments to ensure stability, performance, and availability., • Install, configure, monitor, and back up servers in accordance with company standards and security requirements., • Manage Active Directory, including user accounts, group policies, permissions, and access controls., • Administer email systems and print servers, ensuring reliability and appropriate access., • Monitor system health and performance, proactively identifying and addressing potential risks before outages occur. Network Administration • Support and maintain network infrastructure, including switches, routers, and wireless environments., • Troubleshoot network connectivity and performance issues, serving as an escalation point for complex incidents., • Configure and maintain VPNs, firewalls, and network security controls in alignment with cybersecurity best practices., • Plan and execute network infrastructure upgrades and improvements. Endpoint & Desktop Environment (Escalation-Level) • Maintain and support standardized desktop and endpoint environments., • Serve as an escalation resource for complex desktop, hardware, or application issues., • Deploy and maintain operating systems, updates, and applications in accordance with IT standards., • Partner with IT support staff to identify root causes and prevent repeat issues., • Provide limited training or guidance to end users when required. Cybersecurity & Risk Management • Execute system patching, updates, and vulnerability remediation activities., • Support backup, disaster recovery, and incident response processes, including periodic testing., • Implement security controls and system hardening measures as defined by IT leadership., • Participate in security audits, risk assessments, and remediation efforts as assigned. Documentation & Process Discipline • Create and maintain accurate technical documentation for systems, networks, configurations, and procedures., • Ensure documentation is current, accessible, and detailed enough to support continuity and troubleshooting., • Follow established IT change management and escalation procedures. Project Execution & Task Management • Execute assigned infrastructure projects and initiatives on time and with high quality., • Accurately estimate effort and timelines for assigned tasks., • Prioritize work based on direction from the Infrastructure Manager and business impact., • Communicate progress, risks, and issues clearly and proactively. Customer Service & Communication • Provide professional, respectful, and responsive support to internal users., • Clearly communicate technical information to non-technical stakeholders., • Demonstrate patience, empathy, and accountability when resolving issues., • Escalate risks or unresolved issues appropriately and in a timely manner. Required Qualifications • 5+ years of hands-on experience supporting production IT infrastructure environments., • Strong experience with:, • Windows Server environments, • Active Directory administration, • Virtualized server platforms (e.g., VMware, Hyper-V), • Network fundamentals (switching, routing, VLANs), • Experience with backup systems and disaster recovery processes., • Familiarity with IT security best practices and data protection principles., • Experience working with ticketing systems and structured support workflows. Preferred Qualifications • Experience with firewall configuration and network security tools, • Experience implementing and configuring network switches (Ubiquiti experience preferred), • Infrastructure monitoring and alerting tools, • Scripting or automation experience, • Exposure to cloud or hybrid environments (if applicable), • Experience supporting multi-site organizations Core Competencies • Strong analytical and troubleshooting skills, • High attention to detail and follow-through, • Ability to work independently with minimal supervision, • Strong written and verbal communication skills, • Ability to manage multiple priorities effectively, • Willingness to be accountable for outcomes, not just tasks Physical & Work Requirements • Ability to stand and walk for extended periods; occasional lifting up to 50 lbs., • Occasional travel to company sites as needed., • Participation in an off-hours support rotation as required., • This position is not eligible for remote work. Compensation & Benefits Compensation Range: $75,000 - $90,000 per year Work Schedule: • This position is full-time and located in our Firestone facility (not remote). Additional travel between our three (3) Syracuse-based facilities will also be required., • Monday - Friday, 8am - 4:30pm Benefits: We offer a competitive compensation and benefits package that includes: • Flexible Paid Time Off, • Company paid holidays, • Health, prescription, and dental insurance, • Life and disability insurance, • Supplemental insurances, • 401 (k) with company match, • Employee assistant program, • Employee purchase program River Valley Holdings is an Equal Opportunity Employer (EOE)