Customer service coordinator jobs in Miami, FL - Page 3Create job alerts

Job Description Company Overview: Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers. FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity. DEI Workplace™ Certified 2023-2025 | Most Family Friendly Employers™ 2023-2025 | Best Workplaces in Manufacturing & Production™ 2023 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™ 2020 Position Summary: The Marketing Project Coordinator is part of the Cremar team. This role contributes to the success of the company by playing a crucial role in managing and coordinating various cross-departmental global marketing initiatives across the organization. The Coordinator supports our vision by being dedicated and committed to excellence in handling projects, opportunities, and challenges that impact the entire company. Additional Information: • This is a permanent, full-time salary position (Exempt), • Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138, • This role participates in our hybrid schedule Project Coordination & Department Support: • Manages the intake, assignment, and tracking of creative and marketing requests using project management tools (e.g., Wrike), • Supports cross-functional campaign planning by maintaining department timelines, creative calendars, and campaign trackers, • Maintains and updates the corporate copy library, ensuring consistent voice and tone across all touchpoints, • Writes and edits brand copy for catalogs, emails, web, internal documents, and promotional materials, • Assists in identifying and coordinating strategic brand partnerships in collaboration with the Marketing Director, • Creates Social Content Creation with provided guidelines aligned with quarterly goals, • Supports the planning and execution of lifestyle and on-site photoshoots, including shot list prep, logistics coordination, and asset review, • Collaborates with the content team to execute a consistent social media schedule aligned with campaign and promotional calendars, • Supports caption writing, asset organization, and scheduling of posts across platforms, • Assists with quarterly and year-end reporting, summarizing departmental performance, campaign outcomes, and team workload trends, • Supports and communicates with multiple managers by utilizing technology project management tools, such as Wrike, to manage and track progress on all creative and marketing projects, • Assists with event support, including rep/dealers and VIP gift kit creation and mailing, • Offers support and assistance to department managers in order to achieve marketing objectives, • Responsible for scheduling, attending, and leading campaign meetings for inter and intra-departmental marketing initiatives by taking notes, sending a post-meeting summary to all that need to know, and establishing timelines, deadlines, and next steps., • Coordinates administrative tasks for the department such as birthday arrangements, holiday involvement, TMOM, etc, • Coordinates internally with the department for market research, partnerships, and programming needs, • Records personal daily punches and approves accurate bi-weekly time and attendance records, • Performs other duties as assigned, • Minimum 3+ years in marketing coordination, project management or related role, • Fully Bilingual in English and Spanish, • Experience or knowledge of digital marketing strategies and best practices, • Bachelor's degree in marketing, management, or related field, • Proficient in project management tools, Wrike, • Proficient in marketing automation platforms, HubSpot, • Ability to engage in healthy conflict, • Follows direction and works under pressure to meet deadlines, • Stress and time management skills, • Analytical, creative, practical problem-solving skills, • Customer service and interpersonal skills, • Work collaboratively and as part of a diverse team, • Communicate with excellence and clarity both verbally and in writing, in multiple languages, • Project management skills and strong attention to detail, • Tech-savviness, • Strategic thinking, planning, and execution, • Organized, action and detail-oriented, • Demonstrates sound work ethics, • Possesses cultural awareness and sensitivity, • Highly enthusiastic, positive-minded, and composure in challenging situations, • Thrives in a goal-driven environment FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families. The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated or budgeted range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture) Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide. Our websites are the perfect place to learn more about FOH® |

Job Description *This is a seasonal role based out of our office in Doral, FL. This is not a hybrid or remote opportunity. COMPANY OVERVIEW An entertainment, marketing & media company, Loud and Live performs at the intersection of music, sports, lifestyle, and content development. Headquartered in Miami, FL, Loud and Live’s success is driven by the company’s passion to create engaging and technology-embedded experiences for global audiences. POSITION SUMMARY The Ticketing/Box Office Coordinator will oversee and support all ticketing operations for Loud And Live’s local events, with a strong emphasis on on-site box office management. This role is responsible for ensuring seamless ticketing experiences at our venues by coordinating event-day operations, supervising box office staff, and addressing customer needs in real time. Key responsibilities include setting up and managing ticketing systems and hardware, training and leading box office personnel, reconciling sales, and serving as the primary point of contact for patrons, promoters, and internal teams on event days. The position requires a hands-on, customer-focused professional who thrives in fast-paced event environments, can handle issues calmly and efficiently, and is available to work evenings, weekends, and holidays as dictated by event schedules. ESSENTIAL AREAS OF RESPONSIBILITY • Support ticketing operations for domestic and international tours., • Provide on-site support at events, including working and managing box office staff during event days, evenings, and weekends., • Serve as the primary on-site ticketing lead for all events, ensuring the box office is fully operational and staffed appropriately., • Oversee the setup and breakdown of the box office area, including ticketing equipment (computers, printers, scanners, Wi-Fi, cash drawers) and signage., • Verify that all ticketing systems (Ticketmaster, AXS, Showclix, etc.) are functioning properly before doors open., • Schedule, train, and supervise box office personnel, ensuring staff understand their roles and follow ticketing and financial procedures., • Act as the main point of contact for ticket buyers, guests, and VIPs at the event, handling a wide range of customer service issues, including:, • Lost or missing tickets, • Mobile ticketing support (scanning issues, account troubleshooting), • Wrong seating assignments or ADA accommodations, • Refunds, upgrades, or exchanges (as permitted by policy), • Guest list additions or last-minute changes from mangers, promoters or artist teams, • Liaise with promoter representatives, artist management, marketing, and venue operations to accommodate last-minute requests and ensure smooth guest flow., • Manage ticket and cash reconciliation at the end of each shift or event day, ensuring all sales, comps, and adjustments are logged accurately., • Prepare and submit post-event settlement reports to internal stakeholders and venue management., • Collect, track, and distribute daily ticket sales reports., • Assist with maintaining relationships with venue box offices, ticketing staff, and affiliated partners., • Help monitor ticket sales and provide updates to management., • Assist with resolving ticketing issues as they arise., • Collaborate with internal departments and external personnel to ensure ticketing needs are met., • Coordinate event programming tasks such as ticket holds, offers, and ticketing details., • Work with Marketing, Production, and Talent departments, as well as artist management, to process orders and release tickets., • Maintain accurate ticketing records and files., • Assist with box office reporting and settlements as needed., • Stay informed on new ticketing technology provided by Ticketmaster, Showclix, AXS, or other vendors., • Gather links and program offers for non-Ticketmaster venues. POSITION REQUIREMENTS Education/Certification/Experience: • Bachelor’s degree from an accredited university or equivalent work experience., • 1–2 years’ experience with Ticketmaster/AXS or other ticketing platforms (Host, Archtics, Account Manager, TM1 product suite, etc.) preferred., • Experience in touring, live entertainment, or related industries a plus. Skills/Knowledge/Abilities: • Strong organizational skills and attention to detail., • Excellent communication and customer service abilities; able to remain calm and professional in high-pressure situations., • Experience with ticketing platforms (Ticketmaster, Showclix, AXS, etc.) preferred., • Ability to manage and train staff effectively., • Must be comfortable with cash handling and financial accountability., • Ability to work flexible hours, including nights, weekends, and holidays as dictated by event schedules., • Bilingual TRAVEL REQUIREMENTS • Approximately 10-15% PHYSICAL REQUIREMENTS: Constant: • When at the office, incumbent will be mostly sitting down in front of a computer., • Ability to stand for extended periods and handle event-day demands. WORKING ENVIRONMENT: • Able to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines., • Fast-paced environment with peaks of intensity and an increase in workloads.