663 Best customer service management Jobs in Norfolk, Virginia (June 2026)

STORE MANAGER - V

15 days ago

Portsmouth

Job Description Position Purpose Overall responsibility for operating the store at maximum sales and profit with the Company policies and procedures. Job Scope Store Manager is expected to work the number of hours necessary to successfully operate the store within the guidelines of policies and procedures and the additional requirement of his/her supervisors. A typical workweek is 48 to 52 hours in shopping center stores and 45 hours per week minimum in downtown locations. The number of hours worked should be reported on the time sheet, exactly as worked. Any vacation, sick leave, bereavement or any other absences should have prior approval by the District Manager with supporting personnel status mailed to the Personnel Department. Store Manager should submit monthly and weekly schedule to the District Manager in writing, mailed to the District Manager each week so that it is received no later than Saturday prior to the beginning of the workweek. Any deviation from this schedule should have prior approval of the District Manager. Essential Functions 1) To maintain an outgoing and enthusiastic rapport with store customers, providing good service and all possible assistance. 2) To successfully complete the Management Training Program. 3) To employ and properly train a qualified Assistant Manager, with the advice and approval of the District Manager. 4) Employment and training other store personnel with the assistance of Assistant manager and the advice and approval of District Manager. 5) To obtain the advice of your District Manager on any personnel or operational problems or opportunities. In the absence of the District Manager, you would consult with the Regional Vice-President. In the absence of the District Manager and Regional Vice-President, you will contact the Senior Vice-President of Store Operations. 6) Control of inventory shrinkage to within 2.5% of annual sales. Any inventory shrinkage of over 3.5%, two consecutive, or with 5% or more will result in disciplinary action up to and possibly including termination. 7) To maintain a Shrink Check Test score of 80 or above. Any Shrink check Test below 80 will result in disciplinary action up to and possible including termination. 8) Enforcement of Company Safety Policies. 9) To maintain a good relationship with all area law enforcement agencies and to continually solicit their assistance in security matters concerning the store. 10) To complete/approve/supervise weekly schedule for all store personnel and to operate the store within the assigned payroll budget with the assistance of the Assistant Manager. To notify the District Manager of any problems with the payroll budget. 11) To assign duties and properly train all employees to properly perform their assignments according to company procedure. 12) To inform all employees of company policies and procedures and to effectively enforce these same policy/procedures at all times. To recognize the fact that as manager, you are responsible for all employees adherence to company policies, including but not limited to Store Work and Disciplinary Policies. 13) To transmit/report payroll information accurately and in a timely manner per policy. 14) By using authorized company procedures to maintain a well-balanced and in-stock merchandise inventory, to include seasonal merchandise distribution. 15) To maintain good standards of cleanliness throughout all areas of the store. 16) To maintain clean and organized merchandise displays in all departments. 17) To maintain well organized office and stock room areas. 18) Responsible for maintaining store operating hours based on direction from Senior Management at Corporate Office. 19) To verify all receipts of merchandise according to company policy and procedures, reporting any overages/shortages per company procedure. 20) To supervise the pricing of all merchandise according to company procedure. 21) To keep the District Manager/RVP informed of: a. Any defective merchandise received. b. Fast and slow sellers. c. Problems with direct vendor shipments. 22) Total responsibility for the store cash fund and sales receipts. To insure that all cash handling and cash security procedures are enforced. 23) To insure that all reports, records, and inventories are completed accurately and according to company policy and procedure. 24) To keep the District Manager informed of all problems or opportunities, actual or threatened with store equipment or the building structure. 25) To notify in advance your District manager of your absence from the store during normal scheduled work hours. 26) To maintain the confidentiality of all store sales, records, or any other company information. 27) To receive approval of the District Manager for all expenditures over $50.00. 28) To work designated hours as required by the District Manager. 29) To perform any other jobs or duties that may be required or assigned to you. 30) Responsible for implementation of company programs with accuracy and timeliness in order to maximize associate and/or customer benefits. Examples of programs are, but not limited to: incentive plans, sales promotions, and merchandise programs. 31) Project positive leadership a. Appearance b. Professionalism c. Communication Skills d. Knowledge e. Judgment f. Objectivity g. Morale of store employees 32) To handle count bulletins, markdowns, on-hand requests with accuracy in a timely manner. 33) To update on hand of merchandise on a regular basis to ensure accuracy of inventory levels. 34) To call in deposit information on a daily basis as required by corporate. 35) Ordering merchandise weekly to maintain in-stock and maximize sales. Authority 1) To hire store personnel as per company policy with approval of District Manager. 2) To terminate store personnel after reviewing and receiving approval of the District Manager or Regional Operations Manager/Field Human Resources Manager. 3) Conduct annual performance reviews and request pay adjustments to District Managers. 4) To use good judgment in authorizing refund or exchanges which do not specifically meet the standards of company policy governing that transaction and taking this action with the intent that helping the customer would be in the best interest of the company. 5) Using good judgment while enforcing the policy and procedure, handling layaways, credit cards, checks, and cash transactions. Qualifications and Skills Required ü High School Diploma or GED ü 3+ years of related experience in store management ü Ability to effectively communicate in English ü Strong planning, coaching, analytical and communication skills ü Strong written and verbal communication skills ü Team-oriented work style Working Conditions ü Retail store environment where extended periods of standing are required ü Retail store stockroom environment subject to fluctuations in temperature ü Occasional lifting and maneuvering of merchandise and displays ü Frequent lifting and maneuvering of merchandise and displays ü Exposure to dust and extreme temperatures while unloading trailers ü Scheduled work hours may vary, to include evenings and weekends ü Occasional use of ladders required Education Equivalency ü AS/AA degree plus 2 years of related experience

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