Customer service management jobs in NY

Fellow Health Partners is seeking a full-time representative with experience in Customer Service. This position is remote. Primary Responsibilities The Customer Service Representative is responsible for answering patient calls, listening to their concerns, and resolving issues. They handle both incoming and outgoing phone conversations. Key responsibilities include: · Answer phones and resolve complex patient billing inquiries and problems while documenting all phone calls accurately and entirely in the electronic medical record (EMR) · Provide excellent customer through clear, concise communication. · Ensures positive patient experience on every interaction · Process patient payments · Establish payment plans · Make outbound calls to collect outstanding patient balances · Follow up on interdepartmental issues, emails, and voicemails · Always maintain HIPAA compliance · Performs other duties as assigned Skills/Qualifications Strong customer service excellence expected Excellent communication and interpersonal skills required Proficient with Microsoft Office, Word, Excel, and Outlook Excellent organizational skills Must be able to work independently with little supervision Demonstrated ability to understand and implement verbal and written direction Proficient in English Proficiency in Spanish a plus Education/Experience One (1) year revenue cycle experience in health care organization is required High School diploma Basic understanding of Medical Insurance Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. We invite you to apply if you are looking for a challenging and exciting position in a growing industry. Job Type: Full-time Pay: $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Required) Medical billing: 1 year (Required) Work Location: Remote

Team Member Description We are quickly growing & hiring in both Manhattan & Brooklyn! ***Please note that this is a tipped position with a base rate of $16 + an additional $2 - $5 in tips/hour depending on location. (Total Compensation = $18 - $21)*** Springbone Kitchen is looking for ambitious Team Members to join our growing team! Our ideal candidates have previous restaurant experience and are trust-worthy, responsible, and reliable. The Team Member position is an exciting opportunity to show us your skills & grow within the company. We look forward to meeting you! About Us: Springbone Kitchen is a quick-service restaurant company with 7 locations in Manhattan, Brooklyn & NJ. We value human health, animal welfare, & sustainability. We are passionate about serving high-quality and affordable bowls, bone broth, smoothies, baked goodies, & more! Our Team takes the sourcing of both our ingredients & team members very seriously. We believe that great leadership begins with transparency, open communication, & mutual respect. What We Are Looking For: - Restaurant experience - A positive, energetic, & uplifting management style - A trustworthy, responsible, & reliable leader - Well-adapted to fast-paced counter-service restaurant environments - Ambition to take on more responsibility and be considered for further management roles - 1+ years of restaurant experience preferred - Flexible availability preferred What We Offer: - Unlimited Growth (More than half of our General Managers & Corporate Team began as Team Members/Service Managers!) - Consistent Schedule based on availability - Reasonable Hours of operation to limit early-morning or late-night commuting (Store Hours: 10:30am-8:30pm -- Working Hours: 9am-10pm) - Paid Breaks - Free Meals - Paid Training - Flexible Schedule - Paid Sick & Family Leave - Paid Jury Duty Leave - Free Uniform - Over-Time Pay What A Great Team Member Do: - Provide outstanding customer service & hospitality to our guests - Ensure fantastic food quality - Ensure a positive & friendly work environment - Upholding NYC health & safety guidelines - Learn all the moving parts of the restaurant including all stations (bowls, broths, register, dish, prep) - Maintain a clean work environment with the help of fellow managers & team members - Continue learning and developing skills to fill future open AGM & GM positions

Intern will learn the process, you will learn a great deal about e-commerce. The intern will assist in managing the 5 team members : 1 Digital Marketing, 2 Web Design, 3 Content Creators, and 4 Designers. The candidate will be a highly organized, self-starter who is looking to grow and would like to work in our downtown Brooklyn (location convenient to all subway lines )_T Are you passionate about e-commerce, web design, and content creation? ShopDecorator seeks a motivated individual to assist and manage our virtual team. 20 hours per week. The job would likely lead to a paid position. A plus if the applicant loves interior design and has some skill in home design. Being an intern at a small start-up company allows us to give you real experiences, responsibility, and problem-solving skills you can take to your next job or hope to stay with us long term. Virtual Team Management: Lead and manage our remote staff with Zoom meetings. Supervise and orchestrate and collaborate on marketing campaigns, including email and social media efforts. and maintaining contact with remote staff skilled in 1 Digital Marketing: creation and implementation of online marketing campaigns. 2 Web Development/Design: building, maintaining, and optimizing the e-commerce website. 3 Content Creation: writing of product descriptions, blogs, videos, YouTube channels, and marketing materials. What We’re Looking For: -Strong proficiency with computers, including Microsoft Office and Google applications. -A self-starter with a strong work ethic and attention to detail. -Exceptional customer service skills and a passion for delivering quality experiences. -have some knowledge of SEO best practices, and HTM is helpful but not required. -Familiarity with e-commerce platforms, preferably Shopify, is helpful but not required. -Creative mindset with an interest in contributing to marketing and media initiatives. -Ability to lift and move packages up to 25 pounds regularly. -Outstanding communication and leadership skills. -Ship customer orders and provide some customer support via email and phone. -Product Management: Supervise and manage the product lifecycle, sourcing, and pricing strategies. -A plus if the applicant loves interior design and home design but not required - Manage influencers who will make content STEPS to APPLY - Read 3 Important Steps to get this job! - 1 To keep in contact with us please after u send the RESUME BY attaching a copy of your resume on the chat and include the following in your first few lines 1) Educational degree 2) Name 4) Why do you think this job is ideal for you? 5) do have a driver's license ( not required )? 2 Send your resume by attaching resume in the jobs today chat. 3 Mention the word bingo ( when sending a resume ) to prove u read the WHOLE ad.

Bartender - Lounge X Location: Great Neck, NY Position: Full-Time / Part-Time Salary: $15/hour Start Date: Immediate About Us: Lounge X is a vibrant and upscale venue where culinary artistry meets exceptional service. Our focus is on providing high-quality pastries, unique cocktails, and a welcoming atmosphere for our guests. We are looking for an experienced and passionate bartender to join our team. Responsibilities: Prepare and serve a wide variety of alcoholic and non-alcoholic beverages according to Lounge X’s high standards Create signature cocktails that align with the Lounge X experience Learn and know drink recipes to maintain consistency in service Verify identification and age requirements of guests before serving alcohol Serve guests safely and responsibly, with the highest integrity Engage with guests, offering excellent customer service Maintain a clean and organized bar area Monitor stock levels and restock as needed Follow all safety and health regulations Work closely with cooks and managers to ensure smooth service Communicate effectively in a fast-paced restaurant environment Listen, communicate, and collaborate well with others on the line and within the team Uphold integrity and always do the right thing, even when no one is watching Requirements: Proven bartending experience Knowledge of various drinks, cocktails, and ingredients Strong customer service skills and attention to detail Excellent teamwork and communication skills, with the ability to listen and work well with others Ability to work in a fast-paced environment Values integrity and ethical behavior in all aspects of service Flexible schedule, including evenings and weekends Must be 21 years or older Perks: $15/hour Opportunity to be part of a creative and passionate team Employee discounts on Lounge X products and events If you’re a skilled bartender with a passion for creating memorable experiences, we’d love to hear from you!

Job Description: We are seeking a highly motivated and personable Front Desk Patient Coordinator to join our growing Dental practice in the heart of Brooklyn. You will working Mondays, Tuesdays, Wednesdays,Thursdays, Fridays and Saturdays. Responsibilities: - Greet and welcome patients, visitors, and staff in a friendly and professional manner - Schedule and confirm appointments, verify insurance information and maintain accurate patient records - Answer phone calls and address patient inquiries promptly and professionally - Collaborate with dental staff to ensure smooth patient flow and efficient office operations - Manage patient check-in and check-out process, collect payments and provide necessary paperwork - Maintain cleanliness and organization of the reception area and waiting room Requirements: -Bilingual English/Russian - Previous experience in a dental office or healthcare setting preferred( minimum 6 month-1 year) - Excellent communication and interpersonal skills - Strong attention to detail and ability to multitask effectively - Proficiency in using electronic medical records (EMR) systems - Outstanding customer service skills and ability to handle patient concerns with empathy and compassion - High level of professionalism and ability to maintain patient confidentiality Job Types: Full-time, Part-time Pay: $19.00 - $25.00 per hour Expected hours: 20 – 40 per week

Overview We are seeking a dedicated and experienced Shop Manager to oversee daily operations at our establishment. The ideal candidate will have a background in the coffee industry, possess strong leadership skills, and excel in team management. Responsibilities - Manage all aspects of the shop's operations including inventory, customer service, and staff supervision - Ensure high-quality service delivery and customer satisfaction - Train, develop, and motivate staff members to achieve performance goals - Implement and maintain operational procedures to optimize efficiency - Oversee shift management and scheduling to meet business needs - Handle administrative tasks such as payroll, ordering supplies, and reporting Requirements - Previous experience in the food industry, culinary field, or hospitality sector is preferred Proven experience as a Manager or in a similar leadership role - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to multitask, prioritize tasks effectively, and problem-solve under pressure

Job Title: Key Holder/Sales Supervisor Location: Bandier NYC Company: Bandier Job Overview: As a Key Holder/Sales Supervisor at Bandier, you will play a critical role in driving sales and enhancing the customer experience while supporting the management team in daily operations. You will be responsible for supervising staff, maintaining store standards, and ensuring a seamless shopping experience for our customers. Key Responsibilities: Sales Leadership: Drive sales performance by engaging with customers, providing exceptional service, and meeting or exceeding sales targets. Team Supervision: Lead and motivate the sales team, providing guidance and support to ensure effective execution of store operations and customer service standards. Inventory Management: Assist with inventory control, including receiving shipments, conducting stock counts, and ensuring proper merchandising of products on the sales floor. Customer Experience: Foster a welcoming and positive environment for customers, addressing any concerns or inquiries promptly and effectively. Store Operations: Support the management team with daily operations, including opening and closing procedures, cash handling, and maintaining store cleanliness. Training and Development: Assist in training new employees, sharing product knowledge, and promoting a culture of continuous learning within the team. Visual Merchandising: Ensure that the store presentation aligns with Bandier’s visual standards, helping to create an appealing shopping atmosphere. Qualifications: Previous retail experience required, preferably in a supervisory or leadership role. Strong interpersonal and communication skills. Proven ability to drive sales and achieve targets. Excellent organizational skills and attention to detail. Ability to lift and carry merchandise (up to 40 lbs). Flexibility to work varied hours, including weekends and holidays. Why Join Us? At Bandier, you’ll be part of a passionate team dedicated to fitness and fashion. We offer competitive compensation, employee discounts, and opportunities for career growth in a vibrant and dynamic environment.

We are seeking a skilled Massage Therapist to join our team. The ideal candidate should have expertise in pain management techniques, patient assessment, and a strong understanding of medical terminology. Experience in trigger point therapy, deep tissue massage, and providing patient service is highly valued. *Duties* - Deep Tissue Massage - Sports Tissue Massage - Lymphatic Massage/ Drainage - Lymphatic Facial - Colombian Wood Therapy - RF Skin Tightening - Perform various massage techniques to address different client needs - Conduct patient assessments to determine appropriate massage methods - Utilize knowledge of physiology to tailor treatments to individual clients - Provide exceptional customer service and ensure client comfort throughout sessions - Collaborate with other healthcare professionals in a med spa or occupational health setting - Administer acute pain management therapies as needed *Experience* - Certification or licensure as a Massage Therapist - Proficiency in pain management and trigger point therapy - Strong understanding of medical terminology and physiology - Experience in deep tissue massage and acute pain management is preferred - Previous work in a med spa or occupational health environment is a plus Job Type: Full-time Pay: $28 and up per hour Benefits: Employee discount Flexible schedule Work Travel Schedule: Monday to Sat Sunday on call Supplemental Pay: Bonus opportunities Commission pay Tips Experience: Pain management: 1 year (Required) Customer service: 1 year (Required) Medical terminology: 1 year (Required) Trigger point therapy: 1 year (Required) Ability to Relocate: New York, NY 10010: Relocate before starting work (Required) Work Location: In person

Commercial Insurance Customer Service Representative Our family-operated insurance brokerage is growing rapidly, and we are in need of another team member to grow with to help us manage our book of business. This position is a seriously valued one where we are looking to build a long lasting relationship. We hope if you are applying to this position, you are looking for a home to work in for many years to come. Position is preferred to be in the office majority of the time, but remote work can be discussed once position and processes are established. Job Tasks: Preparing Applications To Quote Preparing and Sending Certificates Of Insurance Setting Up New Accounts In Our CRM System (Hawksoft) Organizing and Preparing For Renewals Quoting Commercial Lines and Personal Lines Assisting Claims Handling Assisting With Policy Changes/Endorsements Qualifications: 1-3 Years Insurance Experience PREFERRED! Quick Computer Skills! Positive Attitude!

We are seeking a dynamic Spa Manager to oversee the operations of our spa. The ideal candidate will have a passion for the beauty and wellness industry, coupled with strong leadership skills to drive the success of our spa. Responsibilities - Manage day-to-day operations of the spa, ensuring exceptional customer service - Supervise and train spa staff, including conducting interviews and performance evaluations - Develop and implement sales strategies to drive revenue growth - Maintain inventory stock levels and oversee purchasing of spa products - Handle payroll and scheduling for spa employees - Utilize POS systems effectively for transactions and reporting - Monitor market trends and competition to optimize spa offerings - Coordinate with vendors and suppliers for quality products - Ensure cleanliness, organization, and compliance with health and safety regulations Qualifications - Has to be familiar with Candela laser, dermal infusions, chemical peels, spa administration. - Must know how to upsell services - Must have 3 years or more of experience as spa manager running a spa and managing team Proven experience in sales, retail management, or related fields - Strong leadership skills with the ability to motivate and inspire a team - Knowledge of inventory management, payroll procedures, and shift management - Familiarity with POS systems and proficiency in Microsoft Office suite - Excellent communication and interpersonal skills - Previous experience in a spa, beauty salon, or related industry is a plus Job Type: Full-time Pay: $30 and up an hour Shift: Monday-Sat 10AM-7PM Benefits: Friends and family discount Commission upsell Work Travel Yearly Bonus Experience: POS: 3 years (Required) Sales: 3 years (Required) Leadership: 3 years (Required) License/Certification: aesthetician license (Preferred) Ability to Commute: New York, NY 10010 (Preferred) Ability to Relocate: New York, NY 10010: Relocate before starting work (Required) Work Location: In person

66 Exports is Hiring! We are looking for dedicated hard-working individuals that truly enjoy servicing customers. We offer a better opportunity than working at other Pack & Ship stores as we consider our employers members of our growing network. Come Grow with Us! Must have prior shipping experience. (Pack and Ship, FEDEX Store, UPS Sore) Brand New Office Space/Fresh Start Flexibility & Growth Customer Service Representative Job Description: · Deliver world-class customer service · Utilize resources to solve problems, and answer questions as they are presented. · Work to build trust and repeat business with every opportunity. · Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. · Receive and distribute parcels to mailbox customers. · Educate customers on mailbox options and benefits. · Operate copiers, printers, scanners, fax machines, laminators, binding equipment, and other machines to complete customer requests. · Educate customers on business solutions and print product offerings (e. g. digital printing, wide format, business products, specialty products, and binding and finishing services). · Utilize computer software to present customers with multiple shipping options for delivering parcels to their destinations with varying speed and protections. · Packaging-- Following standard packaging guidelines; accurately assess materials necessary for packing jobs and perform at customers' request. · Run end of day reports, counting cash drawers, and other duties as assigned. · Passport Photos-take passport photos to regulatory standards Ideal candidates will possess the following skills: Excellent communication Skills and professional demeanor Knowledge of: Basic procedures for shipping mail and packages Printing & printing services, copying and document management processes Fundamental accounting, banking, and cash management skills Proficient in MS Office programs such as Word and Excel Email applications: Learn and retain information quickly Cross sell and upsell additional services Address issues and resolve conflicts through professional verbal/written communication Requirements: Minimum High school diploma, G. E. D. or equivalent Must be able to lift 50+lbs Must be able to remain standing for extended periods of time Bilingual (French/Spanish/English preferred)

At Krav Maga Experts, we're on a mission to make the world a safer, kinder place. We specialize in the practical and real-world application of Krav Maga, a renowned self-defense system that enhances one's instincts and physical fitness, boosts confidence, and sharpens self-defense skills. Our community is strong, supportive, and dedicated to personal growth and safety. Job Overview: As a Membership Advisor, you'll be a vital part of our team, helping to expand our community by recruiting new students and ensuring high satisfaction among our existing members. Key Responsibilities: Genuinely engage with potential and existing members to understand their goals and guide them to suitable training programs. Manage the full sales cycle, from initial contact through to signing up new members, including follow-ups and contract management. Deliver exceptional customer service and contribute to a welcoming community atmosphere. Collaborate with our team to maintain an atmosphere where all members can thrive. Qualifications: Proven experience in sales or customer service. Strong organizational, communication, and interpersonal skills. Attention to detail, cleanliness, and precision. Self-motivated and capable of working independently. A strong interest in martial arts, fitness, or studio management is a plus. What We Offer: Competitive base salary plus performance-based commissions. Opportunities for professional development, including Krav Maga and fitness training. A dynamic and supportive work environment where your contributions are valued. How to Apply: If you're passionate about empowering others, send us your cover letter and resume. Tell us your story and how you can contribute to our collective mission. If you believe in what we believe, join us! Job Type: Part-time / Full-time Pay: $18.00 - $21.00 per hour Benefits: 401(k) Employee discount Flexible schedule Experience: Sales: 2 years (Preferred) Fitness: 2 years (Preferred) Work Location: 250 West 100 St, NYC - AND - 69A 7th Ave, Brooklyn.

La Botte Ristorante is a premier fine dining Italian restaurant, known for impeccable service and culinary excellence. We are looking for an experienced Server with a background in fine dining to join our team and provide outstanding service to our guests. Job Description: As a Server, you will play a critical role in creating an unforgettable dining experience. You’ll be responsible for managing guest interactions, providing detailed knowledge of our menu, and ensuring that every guest receives top-quality service. Key Responsibilities: Greet guests warmly and provide attentive service throughout their dining experience. Offer detailed menu knowledge, including food preparation, ingredients, and wine pairings. Accurately take orders and deliver food and beverages in a timely manner. Address any guest concerns and ensure overall satisfaction. Collaborate closely with the kitchen and bar staff to ensure seamless service. Qualifications: Minimum 2 years of experience as a Server in a fine dining setting. Strong knowledge of food, wine, and excellent customer service skills. Ability to work efficiently in a fast-paced, team-oriented environment. Excellent communication and organizational skills. Availability to work flexible hours, including evenings, weekends, and holidays. Compensation: Competitive hourly rate, plus tips. Opportunities for career development and growth.

We are seeking a motivated Sales Representative to join our Ethnic food industry team. The ideal candidate will be responsible for driving sales and revenue growth through effective territory management and business development strategies, promote new products & provide excellent customer service and long lasting relationships with customers. Responsibilities - Develop and maintain strong relationships with customers to drive sales - Manage and analyze sales data to identify opportunities within the territory - Implement effective sales strategies to meet and exceed sales targets - Collaborate with the sales team to ensure customer satisfaction - Utilize both inside and outside sales techniques to maximize revenue - Qualifications - Proven experience in territory management and territory sales - Strong business development skills with a focus on customer acquisition - Excellent communication and negotiation skills - Hindi or Nepali a must - Knowledge of Indian/Nepali food and utensil products is a must - Previous experience in retail, technology, or related industries is preferred - Must demonstrate excellent customer service and communication skills - Must be highly proficient in Excel - QuickBooks knowledge is a plus - Display strong sense of urgency to meet deadlines - Must be organized & detail oriented - Time management and auto discipline are required - Job Type: Full-time - Pay: $65,000.00 per year - Benefits: - Paid training - Travel reimbursement - Work from home - Schedule: - Day shift - Monday to Friday - Rotating weekends - Experience: - Microsoft Excel: 1 year (Required) - Territory sales: 1 year (Required) - Negotiation: 1 year (Required) - Language: - Hindi (Required) - Job Type: Full-time - Pay: From $65,000.00 per year - Benefits: - Paid training - Travel reimbursement - Work from home - Education: - Bachelor's (Preferred) - Experience: - Sales Experience: 1 year (Preferred) - Language: - Hindi (Required) - English (Required) - Nepali (Required) - License/Certification: - Driver's License (Required) - Work Location: Office, On the road, From home

Summary Description: NextWave Academy is seeking an Academic Coordinator to help us forward our mission of providing high-quality safety and occupational training. The ideal candidate is bilingual English-Spanish and has a background in business or academic administration with some experience in customer service. The position requires computer skills (Microsoft Office / Google Workspace), administrative skills, and the ability to multitask. This is an in-office role located in New York City. Responsibilities: The Academic Coordinator will: - Oversee daily Academy activities regarding training events, course assignments, course execution, and course processing - Maintains instructor records & credentials - Assigns instructors to course deliveries and ensures instructors have access to Academy accounts, materials, and forms, and facilitates instructor invoicing - Supports students throughout their academic and career journeys to drive student achievement and retention - Interface with students, employers, and clients via phone/email to ensure training needs are being met and training records delivered - Maintains course records to meet regulatory and compliance requirements - Acts as point of contact for NYC Department of Buildings with regards to course submissions, changes, and cancellations, and periodic audits - Administrator for Academy databases and systems - Evaluate current curriculum materials and resources Ideal Candidate Qualities: - English-Spanish language - Microsoft Office Suite / Google Work Suite - Strong written and verbal communication skills - Attention to detail - Excellent organizational skills - Ability to schedule, facilitate, and problem solve - Strong customer service Nice to Have: - Experience working with: Databases and/or data management systems Work management tools and applications Video conferencing tools - Experience in the fields of occupational health and safety, construction, or the skilled trades - Experience working with NYC or other governmental departments, agencies, or services Job Type: Full-time, in office role

Work in a fast-paced environment where your hard work is recognized and rewarded? Do you enjoy being a part of an experienced, knowledgeable team? Are you looking for a career with real potential for advancement and earning? If you like working hard, making money and having opportunities to grow, then being a Funding Manager Trainee with AFS is the role for you. AFS is a business financing company that connects business owners with access to working capital solutions to help grow their business. Responsibilities Establish and maintain client relationships Assist clients through all stages of the lending process including closings Manage Customer Relationship Management (CRM) Collect necessary documentation/information to proceed with financing Expected to have a high call volume throughout the day Qualifications A positive attitude, enthusiasm for success, and a willingness to hone your abilities Excellent communication and comprehension skills, both spoken and written Ability to work full-time hours Monday to Friday Familiarity with using Windows computers and managing emails Experience using Excel and a CRM are a plus Sales or customer service experience is a plus This is a role in which your hard work is rewarded and is a direct reflection of your gross income. We provide a strong pay and commission structure coupled with dedicated managers to help you grow your skills and positions within the company. Salary $75,000–$100,000 yr Location 348 RXR Plaza, 11553, Uniondale, NY, United States Type of job Employment type Full-Time Shift schedule 9:30am- 6:00pm Starting time Immediate Additional details Languages English (undefined) Experience Not required

We are seeking a Sales Representative with a proven track record in the diamonds and jewelry industry. The ideal candidate will have hands-on experience in selling both certified and non-certified diamonds and a strong understanding of lab-grown diamonds. This individual should possess excellent sales skills and product knowledge, along with the ability to foster relationships with clients, ensuring the growth and success of our business. Key Responsibilities: Actively engage with customers to understand their needs and provide expert guidance on diamonds, lab-grown diamonds, and jewelry. Sell a wide range of certified and non-certified diamonds, as well as finished jewelry pieces, to retail stores, distributors, and other wholesalers. Build and maintain strong relationships with new and existing clients, offering personalized support and follow-up. Meet and exceed sales targets by generating new leads and identifying new business opportunities. Assist clients in selecting the perfect diamonds or jewelry pieces that align with their requirements and preferences. Stay up to date with industry trends, including market prices, diamond certification, and customer preferences. Handle pricing negotiations, quotations, and manage orders with attention to detail. Qualifications & Experience: Minimum 2-3 years of sales experience in the diamonds and jewelry industry Experience in working with both certified, non-certified diamonds and Jewelry. Proven ability to achieve and exceed sales targets. Excellent communication and interpersonal skills, with a strong customer service orientation. Ability to work independently, as well as part of a dynamic sales team. GIA certification or similar qualifications in diamonds would be an advantage. Job Type: Full-time Pay: From $40,000.00 per year Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to Commute: New York, NY 10036 (Required) Work Location: In person

As a Live Chat Agent, you will be responsible for providing exceptional customer service through live chat platforms. You will address customer inquiries, resolve issues, and offer support in a timely and efficient manner, ensuring a positive experience for each customer. Key Responsibilities: Customer Interaction: Respond to customer inquiries via live chat promptly and professionally. Provide accurate information about products, services, and policies. Resolve customer issues, complaints, and questions to ensure satisfaction. Problem-Solving: Identify and troubleshoot customer problems, offering solutions or escalating issues as needed. Follow up with customers to ensure resolution and satisfaction. Documentation: Record and maintain detailed notes of customer interactions and transactions in the CRM system. Update customer records and ensure all information is accurate and current. Performance Metrics: Meet or exceed performance goals related to response time, customer satisfaction, and issue resolution. Monitor and report on chat performance and customer feedback. Team Collaboration: Collaborate with other team members and departments to resolve complex issues. Participate in team meetings and training sessions to stay updated on product knowledge and customer service best practices. Continuous Improvement: Provide feedback on common customer issues and suggest improvements to processes or products. Stay informed about updates to products, services, and company policies. Qualifications: Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. Experience: Previous experience in customer service or a similar role is preferred but not required. Familiarity with live chat platforms and CRM systems is advantageous. Skills: Excellent written communication skills with the ability to convey information clearly and professionally. Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in typing and computer use. Attributes: Patience and empathy when dealing with customers. Strong interpersonal skills and the ability to work well both independently and as part of a team. A positive attitude and a commitment to providing high-quality customer service. Working Conditions: Schedule: May require flexible hours, including evenings, weekends, or holidays depending on business needs. Environment: [Office/Remote] environment with a need for a quiet workspace if working remotely.

Description: Architectural Grille, a Division of Giumenta Corporation, located at 42 Second Avenue, Brooklyn, NY, 11215 is a family-owned and operated manufacturing company that has been in business since 1945. We are currently seeking to add a Business Development/Logistics/Customer Service member to our growing team. Architectural Grille presents at several trade shows in the United States. We are seeking an additional team member to join us who can assist with logistical coordination and representation of our product. Additional projects will be provided when not working on trade show projects. This role required heavy client, staff, and outside vendor interaction. Please note this is an ON-SITE position: Monday - Friday 8:00AM to 4:30PM Salary: $70,000 Duties/Responsibilities: · Assist in the logistics of trade shows, including travel booking, marketing materials to be sent before the show, shipping coordination, booth booking, load in / load out, contracts, and general logistics. · Trade shows would require travel 5 to 10 times a year. This may increase if more trade shows are added. Coordinate meetings for trade shows or events where requested. Follow-up of attendees from the trade show Create campaigns in Salesforce as needed (training will be provided) Manage our sample fulfillment database (Material Bank) to ensure all sample requests are fulfilled and followed up on. (training on this application will be provided). Book Architect/ Designer presentations · Quote follow-up via email and phone calls to discuss the status of the projects. Visit local clientele when applicable. · Assisting with take-offs when needed. Track and document activity in Salesforce. · Working on special projects may include marketing and our website. Additional duties as needed Able to think one step ahead and is proactive. Detail orientated · Communicate with clients and represent the brand to elevate the customer experience. · Ability to work on projects alone and with a team. · Ask questions when something is unknown. · Ability to problem solve and think outside the box. Qualifications/Requirements: A minimum of 2 – 3 years of experience Experience working and coordinating logistics for trade shows Detail orientated and organized. Computer experience MS Outlook and Excel Blueprint reading is a plus but not required. Salesforce experience is a plus but not required. Sheet metal knowledge/experience is a plus but not required. Neat and organized Ability to work in a team atmosphere. Ability to communicate clearly and concisely to achieve the intended objective. Working Conditions: Clean Environment Eyes may be strained during the day. Americans with Disabilities Specifications: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Introductory Period: 90 Days After Thirty Days: · Health Care · Paid Holidays Paid Time Off (PTO): · Beginning 1/1 after completion of six months: 10 PTO’s · Beginning 1/1 after completion of two years: 12 PTO’s · Beginning 1/1 after completion of three years: 13 PTO’s · Beginning 1/1 after completion of four years: 14 PTO’s · Beginning 1/1 after completion of five years: 15 PTO’s · Beginning 1/1 after completion of six thru nine years: 20 PTO’s · Beginning 1/1 after completion of 10 years plus: 25 PTO’s After One Year: · Ability to contribute to the company 401(k) plan. · Safe Harbor Plan 3% of your salary · Profit Sharing Plan Other Opportunities: · Year-end performance bonus (if warranted) · Annual increase (if warranted) · Transit Check · Voluntary Benefits from Extensis (Dental Plan, Vision Plan, Short Term Disability, Beyond Perks, Term Life Insurance, Flexible Spending, Long Term Disability, Credit Union, Group Home/ Auto Insurance, Critical Illness Insurance, Pet Benefit Plan, Section 529 College Savings, Prepaid Legal Services and Aflac)

As a Shopper, you will be responsible for selecting, purchasing, and delivering products on behalf of our customers. Your role is to ensure that every order is fulfilled accurately and efficiently, while also providing a high level of customer service. Key Responsibilities: Order Fulfillment: Receive and review customer orders, carefully selecting products according to specified preferences and requirements. Ensure that all items are picked with accuracy and attention to detail. Quality Control: Inspect products before purchase. Ensure that all items meet our standards and are free from defects or damage. Delivery Coordination: Prepare and package orders for delivery. Ensure that items are securely packed and delivered on time. Coordinate with delivery personnel to ensure smooth and efficient service. Inventory Management: Assist with inventory checks and restocking as needed. Report any discrepancies or issues with stock levels to the management team. Qualifications: Attention to Detail: Strong attention to detail to ensure accurate order fulfillment and high-quality service. Communication Skills: Excellent verbal communication skills to interact effectively with customers and team members. Organizational Skills: Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment. Problem-Solving: Strong problem-solving skills to address any issues or discrepancies that may arise during the order process. Experience: Previous experience in retail, customer service, or a similar role is not necessary.

POSITION DESCRIPTION Position: Program Manager Program: VITA Tax Program Reports to: Program Director Salary Range: $60,000 to $65,000 Posted: March 30, 2024 Start Date: Immediately Full – Time- Vita Tax Program About Ariva MISSION: Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved communities across New York City. VISION: We envision a world where all New York City residents experience economic justice, financial inclusion, and the opportunity to build financially empowered and prosperous lives. We offer free comprehensive financial capabilities services and free income tax assistance at locations around New York City. Information on our projects and programs Position Description The Program Manager is part of Ariva’s management team and has lead responsibility for the management and performance of one year round VITA tax site and up to six seasonal tax sites. The Program Manager has direct supervision of two to three permanent staff and about twelve seasonal employees. The manager is responsible for ensuring that the sites within their portfolio meet all internal and external contract goals. Ariva is one of the most established non-profit free tax assistance organizations in the Bronx. We are an IRS sponsored VITA program and a Certified Acceptance Agent for ITINs. The program serves over 8,000 New Yorker each year at about ten seasonal and three year round locations. The tax team is composed of 5 full-time year-round staff, 20-25 seasonal staff and about 100 hundred volunteers. This job involves frequent local travel to sites around NYC and requires some evenings and weekend hours over the course of the year. During the main filing season (January-April), the Program Manager can expect to work most evenings and Saturdays. Face-to-face in-person service is an essential component of this position. All staff must be vaccinated and must follow the health and safety procedures in our offices. This position is 100% in person. The average work week is 45 hours, more during the income tax filing season and other busy times of year. Ariva is a growing organization, and this position offers the opportunity to grow with us. Responsibilities The Program Manager has full responsibility for the tax sites in their portfolio. The Program Manager directly oversees projects and tax sites and supervises line staff. They also provide coverage as needed in the absence of site staff to ensure seamless and efficient operations of the tax sites. The Tax Program is a VITA program highly regulated by the IRS. The Program Manager ensures that all aspects of the tax sites in their portfolio are fully compliant with all IRS VITA program requirements. Ariva is also a Certified Acceptance Agent for ITINs. This IRS program also has stringent compliance requirements and, in addition, has extensive record keeping requirements. If ITINs are accepted at any of their locations, the Program Manager is responsible for ensuring that Ariva is at all times fully compliant with the requirements of the ITIN program. Responsibilities Specific responsibilities include, but are not limited to: Primary Responsibilities · Tax site performance monitoring and reporting. Ensuring the tax sites at all times meet all IRS and local funders requirements, including but not limited to the ten IRS Quality Site Requirements. · Recruitment, mentoring, retention and supervision of site coordinators and seasonal staff. · Oversight of community outreach campaigns and marketing to support a client pipeline at assigned sites. Maintaining an up-to-date client story bank. · Cultivation and engagement of community partners, financial services partners, and other host partners in the communities where the tax sites are located · Coordinating program integration activities with Ariva’s financial counseling program. · Ensuring a highly professional and client-centered environment at all of Ariva’s tax sites. · Ensuring the tax sites have at all times adequate equipment, technology and supplies and safeguards in place to preserve the privacy and safety of client data. Duties include securely maintaining an equipment inventory of laptops and peripherals, and ensuring the software is up to date, including security and antiviral software. · Participate in weekly Ariva management team meetings. Additional Responsibilities The Program Manager will also have lead responsibility for at least one of the following initiatives: · Direct Ariva’s ITIN program. Ensure that Ariva’s ITIN program is fully compliant with all IRS requirements. · Oversee Ariva’s Senior Citizen Tax Initiative, a program focused exclusively on the tax needs of seniors in our communities. · Oversee Ariva’s tax time savings and asset building initiatives. The assigned manager has lead responsibility in identifying, implementing and monitoring tax time savings efforts at our sites Supportive Responsibilities In addition to the above lead responsibilities, the Program Manager will work closely with and provide support to the Program director in the following: · Contract management. · Reviewing and approving communications content, including website information and social media content related to the tax programs Core Competencies: Minimum three years of experience in managing VITA sites. Seasonal site experience is acceptable. · A demonstrated commitment to and experience working with low-income people and in low-income communities. · Extraordinary customer service skills and high standards of professionalism. · Skilled in managing, motivating and supporting staff and volunteers. · Strong project management skills; ability to simultaneously manage several busy tax sites. · Cultural competence to provide services to the diverse members of our community. · Ability to identify and build new relationships and manage existing ones with community partners. · Computer-literate; comfortable with data management, data entry, and reporting. · Very strong written and verbal communication skills. · Familiarity with CRMs, especially Salesforce and tax software (currently TaxSlayer) · Contract or grant management experience and skills. · Able to work in person and engage in frequent local travel to visit multiple tax sites, primarily in the Bronx. · Willing and able to be flexible in their work schedule; able to accommodate evening and weekend hours to support the tax sites. Depending on project portfolio, additional competencies may be required in: · Services to seniors · ITIN preparation · Asset building and tax time savings. In addition to the above core competencies, the ideal candidate would also have · Basic knowledge of individual income tax returns · Familiarity with social media and some or all of the following applications; Salesforce, Constant Contacts, Wordpress. Salary: $60,000 to $65,000/year, depending on experience. Ariva offers full-time employees subsidized health and dental insurance, generous paid time off and other benefits. This posting will remain open through August 30th, 2024. "Ariva is an Equal Opportunity Employer"

A2Z distribution is a leading wholesale distributor specializing in supplying high-quality products to deli, grocery, and convenience stores. We are committed to delivering exceptional service and a diverse range of products that meet the needs of our clients. Our success is driven by our talented sales team, and we are looking to expand our reach by hiring motivated and energetic individuals. Job Description: We are seeking a dynamic and results-driven Door-to-Door Sales Associate to join our team. In this role, you will be responsible for developing and maintaining relationships with deli, grocery, and convenience stores within your assigned territory. You will be the face of our company, driving sales by introducing our products, negotiating deals, and ensuring customer satisfaction. Key Responsibilities: • Prospect and Develop Relationships: Identify and approach potential clients, including deli, grocery, and convenience stores, to introduce our products and services. • Product Presentation: Effectively communicate the features, benefits, and value of our product range to store owners and managers. • Sales Execution: Close sales by negotiating prices, terms, and conditions, ensuring mutual satisfaction. • Customer Service: Provide exceptional service by addressing client inquiries, resolving issues, and ensuring timely delivery of products. • Territory Management: Plan and execute daily visits to maximize sales within your assigned territory. • Market Feedback: Gather and report customer feedback, market trends, and competitive information to the sales manager. Qualifications: • Experience: Previous experience in door-to-door sales, particularly in the wholesale distribution industry, is preferred. • Knowledge: Familiarity with the products and needs of deli, grocery, and convenience stores is a plus. • Skills: Strong communication, negotiation, and interpersonal skills. • Motivation: Self-motivated, goal-oriented, and capable of working independently. • Physical Stamina: Ability to walk/stand for extended periods and carry sales materials. • Driver’s License: Valid driver’s license and reliable transportation are required. Compensation: • Base Salary: Competitive base salary with performance-based incentives. • Commission: Attractive commission structure based on sales performance. • Benefits: Health insurance, paid time off, and other company benefits. How to Apply: Interested candidates are invited to submit their resume and a brief cover letter explaining why they are a good fit for this role. Please include “Door-to-Door Sales Associate Application” in the subject line. - This job post should help attract candidates who are eager to take on the challenges of door-to-door sales and excel in a wholesale distribution environment.