Inside Sales & Customer Experience Representative
5 days ago
Irvine
TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service. Responsibilities • Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team., • Support sales team with quotes, proposals, order processing, and contract management., • Collaborate with marketing to follow up on campaign leads and promotional activities., • Respond promptly to customer inquiries via phone, email, or online channels., • Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience., • Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution., • Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty., • Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment., • Other ad-hoc tasks as assigned by management. Qualifications • Associate’s degree or higher preferred (Business, Communications, or related field)., • 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment., • Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism., • Detail-oriented with strong organizational and multitasking skills., • Proficiency in Microsoft Office; experience with CRM/ERP systems preferred., • Team player with a proactive attitude and problem-solving mindset., • Interest in automotive or aftermarket products is a plus., • Bilingual (English/Spanish or English/Chinese) is a plus. Compensation & Benefits • Competitive base salary plus commission and performance-based incentives, • Opportunity to grow into a senior success role within a fast-growing, innovative company, • Onsite fitness center, • Coffee, drinks and snacks