Client Specialist - Client Support & Sales
25 days ago
Irvine
Job Description Are you passionate about building meaningful client relationships, providing exceptional service, and helping clients maximize their experience? We are seeking a Client Experience Specialist to serve as a dedicated liaison between our company and our clients, ensuring they feel valued, supported, and engaged throughout their journey with us. What You’ll Do: • Client Engagement & Relationship Building: Serve as the primary point of contact for clients after they have enrolled in our programs, ensuring they feel supported and valued., • Class Participation & Insights: Attend sessions to take detailed notes, gather client feedback, and suggest improvements for future programs or workshops., • Follow-Up & Retention: Regularly check in with clients to provide guidance, answer questions, and ensure they are benefiting from their program., • Upselling & Cross-Selling: Identify opportunities to offer additional services, helping clients advance more quickly or explore new areas of interest., • Personalized VIP Experience: Ensure every client interaction feels customized, professional, and engaging, reinforcing their importance to our company., • Career Growth: Hands-on experience in client relationship management, sales, and business communication, with opportunities for advancement., • Sales & Business Development: Strengthen your skills in upselling, cross-selling, and consultative sales to help clients get the most out of their experience., • Professional Communication: Develop high-level business vocabulary, active listening, and engagement techniques to build lasting client relationships., • Experience in customer service, account management, or client relations preferred., • Strong attention to detail and ability to capture key insights from client interactions., • Excellent business communication skills, both verbal and written., • Ability to engage clients in a warm and professional manner, making them feel like VIPs., • Strong sales instincts, with experience in upselling and cross-selling. This is a full-time, at-will position with a schedule of Monday through Friday from 10 AM to 7 PM. Occasionally, some Saturdays may be needed based on business needs.