Customer Service Representative
4 days ago
Farmington
Customer Service Representative \nLocation: Farmington, CT \nPay: $19.00–$20.00/hour (Weekly Pay) \nSchedule: Full-Time | 8:00 AM–4:30 PM or 10:00 AM–6:30 PM \nWork Model: On-site training, then hybrid (3 days onsite / 2 days remote)\n\n\nJob Overview \nKelly Services is hiring a Customer Service Representative to support daily customer service operations in a fast-paced contact center environment. This role is ideal for professionals who enjoy helping customers, managing multiple priorities, and delivering accurate, timely solutions through clear and professional communication. \nYou’ll manage inbound and outbound customer interactions, support order and quote processing, and collaborate with internal teams to ensure an excellent customer experience. The position begins fully on-site for training and transitions to a hybrid schedule once training is completed.\n\n\n\nWhat You’ll Do\n\n\n\t • Respond to inbound and outbound customer inquiries via phone and email\n\t, • Maintain a professional, courteous approach while building rapport with customers\n\t, • Identify customer needs and provide accurate, timely resolutions\n\t, • Enter quotes, orders, and service requests with high accuracy\n\t, • Provide order status updates, tracking information, and account support\n\t, • Utilize SAP and other CRM systems to document and process requests\n\t, • Follow established communication procedures, policies, and service standards\n\t, • Meet performance metrics, including order entry accuracy and service levels\n\t, • Partner with internal departments to resolve customer issues efficiently\n\t, • Support additional administrative tasks as needed\n\n\n\n\nWhat You’ll Bring\n\n\n\t, • Previous customer service experience required\n\t, • Call center experience strongly preferred\n\t, • Strong data entry skills with excellent attention to detail\n\t, • Patient, diplomatic communication style with solid problem-solving abilities\n\t, • Ability to learn new systems and processes quickly\n\t, • Proficiency with Microsoft Office\n\t, • SAP or CRM experience required\n\t, • Flexibility to work varied hours, including nights, weekends, and some holidays\n\t, • High School Diploma or GED required\n\t Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. \n\t\t\t \n\t\t\t \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\t\t\t \n\t\t\t