IT Technician- Level II (MSP)
hace 1 mes
Hartford
Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients. Responsibilities: • Design, implement and support on-premise and cloud infrastructure, • Provide support and troubleshooting to resolve technical issues for end users, • Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc., • Support of virtual environments including VMware and Hyper-V, • Support backup and disaster recovery solutions, • Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security, • Work with third-party carriers and vendors and other IT personnel for problem-resolution, • Communicate effectively with customers on ticket progress, impending changes, or outages, etc., • Maintain strong client system documentation to include system reviews and recommendations, • Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • 3+ years of experience in a technical support role, preferably in a Managed Service Provider environment., • Strong knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching., • Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy., • Familiarity with virtualization technologies such as VMware vSphere and Microsoft Hyper-V., • Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus)., • AWS or Azure experience (a plus)., • Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues., • Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members., • Industry certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred. Benefits: • Competitive salary, • Health, dental, disability, life and vision insurance, • Retirement savings plan with company match, • Paid Holidays, • Paid time off, • Training, certifications and career development opportunities, • Career advancement opportunities