Customer Service Representative
5 days ago
Pine Brook
Job Description We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. This is a long-term contract position that offers a hybrid work schedule, combining in-office and remote work after initial training. The role involves managing service-related tasks, ensuring customer satisfaction, and maintaining accurate records during our busy season. Responsibilities: • Review service tickets to confirm warranty details, pricing, and product availability., • Process and monitor service requests while maintaining accurate documentation., • Organize and oversee returns for quality control evaluation, tracking product status., • Communicate effectively with technicians, managers, distributors, and contractors to provide updates and resolve issues., • Handle high volumes of customer inquiries, averaging 20-30 calls per day, ensuring timely and attentive responses., • Input data and service requests accurately into the system, utilizing strong computer skills., • Verify product availability and pricing to ensure accurate communication with customers., • Participate in comprehensive training, including shadowing experienced team members and studying product details., • Collaborate with a team of customer service representatives to ensure seamless operations., • Minimum of 2 years of experience in customer service, preferably in a call center environment., • Strong ability to manage inbound and outbound calls efficiently and professionally., • Proficiency in order entry and maintaining accurate records., • Excellent communication skills, both written and verbal, to interact with various stakeholders., • Solid computer skills, including the ability to learn and navigate systems quickly., • Detail-oriented with the ability to verify warranty and pricing information accurately., • Capacity to adapt to hybrid work schedules and complete initial in-person training., • Proven ability to work collaboratively within a team environment.