Program Director D.R.I.VE.
4 days ago
San Francisco
Job Description The Catholic Charities D.R.I.V.E. Program provides individuals and families currently living in large vehicles in the City of San Francisco with access to the RV Buy Back Program and Rapid Rehousing (RRH) rental subsidies, paired with intensive case management. The goal is to transition RV homeless families into stable housing as quickly as possible while also preventing RV low-income families from falling into homelessness. Program Director Role Under the general supervision of the Assistant Deputy Director, the Program Director oversees the daily operations of the D.R.I.V.E. Program. This role includes direct supervision of case management staff, problem-solving program or client issues, and serving as a liaison with property owners, managers, and community partners. Key responsibilities include: · Overseeing intake assessments, case management, crisis intervention, counseling, and referral services. · Managing budget development, voucher issuance, and coordination of services to address clients’ immediate needs. · Supporting staff through case consultation and ensuring high-quality service delivery. · Conducting home and field visits as part of ongoing engagement with clients and community partners. The Program Director plays a critical role in ensuring the program delivers rapid, housing-focused interventions that drive stability forward for San Francisco RV families The Program Director is responsible for overseeing the daily operations of the D.R.I.V.E. Program in compliance with Catholic Charities policies, procedures, and contractual requirements. The position provides direct supervision to program staff, ensures effective service delivery, and works in close coordination with community partners, contractors, and funders to achieve program outcomes. Essential Duties & Responsibilities · Operations Management o Monitor and direct day-to-day operations of the program in compliance with Catholic Charities’ standards, contract requirements, and best practices. o Maintain strong coordination with contractors and city partners to ensure effective implementation of the RV Buy Back and Rapid Rehousing (RRH) components. o Prepare and submit monthly reports, ensuring accurate record-keeping for regulatory agencies and funders. · Service Management o Develop, maintain, and improve standards of client service, including written procedures, protocols, and quality assurance practices. o Oversee case management practices to ensure client needs are addressed quickly and effectively, including housing placement, crisis intervention, and supportive services. o Maintain an updated database of available housing units within San Francisco and the greater Bay Area. · Fiscal Management o Implement sound fiscal practices, including budget development, monitoring, and compliance. o Manage all program revenue sources, including government contracts, grants, and other funding streams. · Leadership & Staff Development o Provide supervision, coaching, and performance management for staff, including hiring, training, scheduling, evaluation, and professional development. o Foster a positive, mission-driven team culture that supports staff well-being and service excellence. o Participate actively as a member of the Catholic Charities management team, contributing to organization-wide initiatives. · Community & Partnerships o Build and sustain positive professional relationships with collaborative service providers, funders, landlords, and community partners. o Represent the program at community meetings, coalitions, and city forums as assigned. o Coordinate community outreach activities with staff to increase program visibility and impact. · Strategic Planning & Development o Assist in the development of strategic plans and program objectives aligned with Catholic Charities’ mission, vision, and values. o Support fundraising, contract renewals, and grant-writing efforts through proposal development, reporting, and donor engagement. o Participate in program planning committees, special projects, and events. · Compliance & Reporting o Ensure accurate data entry into HMIS/One System and Catholic Charities CARE Systems. o Submit timely and accurate reports to funders, contractors, and internal leadership. · Mission Alignment o Model and promote Catholic Charities’ Mission, Vision, and Core Values in all aspects of work. o Commit to a culture of respect, inclusivity, and equity for clients and staff. Additional Information This position description is not intended to be all-inclusive. Management reserves the right to assign or reassign duties and responsibilities at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform basic functions. Education & Experience: • BA Degree or master's degree in social work or similar field preferred or five years related experience required with at least one year of experience in providing direct services in a social service organization., • 2-5 years of management experience., • Minimum two years of experience providing client case management services and experience working with the homeless population., • Experience navigating the Bay Area housing market Knowledge, Skills & Abilities: • Excellent interpersonal and communication skills., • BILINGUAL SPANISH., • Knowledge of San Francisco County social services networks., • Strong coordination skills., • Knowledge of community resources for the population., • Strong knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction and trauma-informed care., • Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems., • You must be able to drive and access a reliable vehicle for home visits (mileage is paid by the agency)., • Personal cellphone use required for Multifactor Authentication (phone stipend paid by agency)), • Good written and verbal communication skills., • Ability to prioritize tasks with strong organizational skills., • Ability to design systems and processes to track data and monitor progress., • Functional knowledge of Microsoft Office Products., • Knowledge of mandatory reporting requirements for people working with aging adults and children., • Knowledge of issues facing homeless individuals., • Achievement-oriented and client-focused., • Cultivates teamwork and cooperation., • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. Clearances Required Before the First Day of Employment: Fingerprints: Required TB Screening – Negative Tuberculosis Test: N/A First Aid Certificate: N/A Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews. Is responsible for accurate and timely submission of case records. Serves on a quarterly case record review committee for Performance and Quality Improvement Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. • Frequent Bending, standing, stooping, kneeling, reaching, twisting and walking., • Frequent Lifting, pushing, and pulling., • Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. · Driving is required for this position. Suppose driving is required for a specified project. In that case, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.) The work environmental characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. · The Working environment is the clients’ living environment, as we regularly conduct home visits for all clients. • When entering a client's private space, one may be exposed to personal possessions or artwork that could be offensive., • Occasionally exposed to outside weather conditions., • Noise level in the work environment is usually moderate., • May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm, and violence., • The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors., • The worker is subject to outside environmental conditions: No adequate protection from weather. DISCLAIMER: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed. CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law. Under the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. Company DescriptionCatholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality. CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.\r\n\r\nCATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.\r\n\r\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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