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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Job Title: Driver Reports To: CRS Dispatcher & Operations Team FLSA Status: Exempt (if salaried); non-exempt (if hourly) Department: Operations Summary: Completes assigned daily tasks for deliveries and pick-ups of furniture, technology, and contents and assists movers by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. 1. Operates company trucks in a professional, safe and courteous manner.* 2. Delivers equipment (dollies, crates, etc.) to clients’ origin location pre-move. 3. Drives truck to location and assists movers in packing and loading truck.* 4. Must protect all items loaded on truck to minimize damage with cloth pads, proper placement & strapping technique. 5. At destination, ensures delivery and placement of items that were moved in accordance with project scope. Reports to foreman or project manager if applicable.* 6. Ensures delivery trucks are clean and in good working condition.* 7. Performs daily maintenance checks and reports malfunctions to management.* 8. Ensures customer messages/communications are relayed to appropriate management.* 9. Assists the warehouse manager and movers to include lifting and carrying cartons and contents and placing them on appropriate shelves in warehouse.* 10. Responsible for getting appropriate paperwork (examples: BOLs, Pros) signed and returned to Dispatch/Operations upon return to warehouse* (unless Project Manager or Foreman on job, in which case they can be responsible for paperwork completion and return) 11. Provides customer with BOL receipt upon completion of job. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have a clean driving record. Education/Experience: High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos including BOLs and Pros. Ability to write simple correspondence. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates and Licenses: Commercial Driver's License Preferred but not required to drive all trucks. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to drive; walk, lift and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move 50 - 75 pounds. Job Types: Full-time, Part-time Pay: $20.00 - $28.00 per hour Benefits: 401(k) 401(k) matching Paid time off Referral program Day range: Monday to Friday Weekends as needed Shift: 10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Night shift Experience: Commercial driving: 1 year (Required) 26FT + Trucks 26,000LBS AIR BREAK Shift availability: Day Shift (Preferred) Night Shift (Preferred)
PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals—and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun! Panera Perks: Competitive pay: $23 - $27.50 Eligible for a quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you’ll thrive on our team. Our Team Managers make every shift shine. As a Team Manager at Panera, you are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe’s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations. As a Team Manager at Panera, your responsibilities include but are not limited to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build engaging relationships that lead to long-term, loyal customers. Help your bakery-cafe grow and succeed. Coach and motivate your team to exceed your bakery-cafe's goals—for sales, speed of service, order accuracy, and cafe health. Train your team on food safety standards and ensure they are maintained. Lead, manage, and develop your associates. Hire and onboard new associates and provide ongoing training and development, including constructive feedback, as needed. Keep your team energized and engaged. Recognize and celebrate individual and team achievements. This opportunity is for you if: You are warm, inclusive, trustworthy, and able to develop people. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can work flexible hours, including nights and weekends. You’re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Demonstrated ability to run great shifts 1+ year(s) of restaurant management experience preferred ServSafe certification (or able to pass) At least 18 years of age Growth opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, we’ll help you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career—whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year—so you'll have plenty of chances to grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer
Responsibilities: Receive and process incoming shipments of produce, verifying contents against shipping documents. Prepare outgoing shipments of produce, ensuring accuracy in quantity and quality. Pack, label, and stage orders for shipment according to shipping procedures and customer requirements. Utilize warehouse management system (WMS) or other software to track inventory and shipments. Coordinate with other warehouse staff and shipping carriers to schedule pickups and deliveries. Inspect and maintain shipping materials, such as pallets, crates, and containers, to ensure they meet quality standards. Maintain cleanliness and organization in the shipping area, including clearing debris and spills as needed. Assist with inventory management tasks, including cycle counts and stock replenishment. Follow all safety procedures and guidelines to ensure a safe working environment for yourself and others. Perform other duties as assigned by the Warehouse Manager or Supervisor. Requirements: High school diploma or equivalent. Previous experience in a warehouse or shipping environment preferred. Knowledge of basic computer applications and experience with warehouse management systems (WMS) a plus. Ability to lift and carry heavy objects, up to 50 pounds, and stand for extended periods. Excellent attention to detail and accuracy in data entry and record-keeping. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Good communication skills and the ability to work collaboratively in a team environment. Flexibility to work occasional overtime and weekends as needed.
We are seeking a dedicated Laborer to join our team. The ideal candidate will have experience in warehouse operations, using hand and power tools, and possess mechanical knowledge. Responsibilities: - Perform various tasks in a warehouse setting such as loading and unloading materials. - Making deliveries and Pick up. - Utilize forklifts to move materials within the warehouse. - Use hand tools and power tools for assembly and fabrication. - Assist in assembling and fabricating components. - Follow safety guidelines and maintain a clean work environment. Skills: - Clean License - Proficiency in warehouse operations. - Ability to use hand tools and power tools effectively. Job Type: Full-time Pay: $20.39 - $22.00 per hour Expected hours: 40 per week
Job Overview: We are seeking an efficient and hard-working Delivery Driver to join our team. You should be able to transport packages safely from one place to another in a timely manner. You will be responsible for loading and unloading of the van. You should possess exceptional customer service abilities. Your ultimate goal is to make sure that all items are collected safely from the right clients and delivered to the collection point. If you want to be a part of our startup business and possess the required skills for this job position. Please do apply. We will be pleased to meet you. Responsibilities : · Load and deliver packages to the collection point in a safe manner · Review orders before and after collection to ensure that orders are complete. · Assist with loading and unloading packages from delivery vehicle. · Prepare reports and other documents relating to orders. · Adhere to assigned routes and follow time schedules as given · Plan and optimize your route beforehand to manage your time for making faster collection and deliver to collection point. · Follow all transportation laws and maintain a safe driving record. Requirements : · High School Diploma or equivalent. · A Class B driver's license · Proven 3 years of experience working as a Driver or a similar role. · Valid driver's license issued by the state. · A clean driving record will be preferred. · Working experience using hand trucks, pallet jacks and forklifts will be preferred. · Proficient in using GPS and other routing systems · Strong time management and customer service skills. · Ability to walk, drive, and lift heavy items for long periods. · Exceptional attention to detail. · Customer-oriented individual and an outstanding problem-solver. · Good numerical abilities. · Excellent oral and written communication skills. · Outstanding interpersonal skills · Ability to work independently as and when required. · Confident and reliable individual. · Quick decision-making skills.
Front Desk Receptionist Primary responsibility is to greet staff, clients, and guests with a positive and friendly face upon their arrival Individual should demonstrate a hospitable nature, while still being able to set clear boundaries Receptionist will ensure all guests are properly checked in before entering the facility This position reports to Human Resource Associate and, secondarily, Director of Finance Support clients arrival and dismissal- greet customers in the lobby. Record keeping of clients attendance and support record keeping of customers info; such as contact list and emergency contact management Answer and direct all phone calls on the main line Assist the Office Support Manager with inventory and ordering of student, staff lounge and cleaning supplies Maintain a clean and organized front area Assist administration with scheduling appointments as needed Ability to move or left packages/deliveries up to 30 pounds Job description Primary responsibility is to greet staff, clients and guests with a positive and friendly face upon their arrival. Individual should demonstrate a hospitable nature, while still being able to set clear boundaries. Receptionist will ensure all guests are properly checked in before entering the facility. This position reports to Human Resource Management Responsibilities: Support customer arrival and dismissal- greet customers in the lobby, upon arrival each morning while taking attendance. Ensure clients are probably dismissed at the end of each school day. Record keeping of clients attendance and support record keeping of members info; such as contact list and emergency contact list Answer and direct all phone calls on the main line Assist the Office Support Manager with inventory and ordering of members , staff lounge and cleaning supplies Maintain a clean and organized front area Assist administration with scheduling appointments as needed High School Diploma or higher Willingness to learn and accept feedback
Full job description MortgageDepot is expanding and is looking for a highly organized and detail oriented individual to join our growing team. We have an immediate opening for an Office Administrator who has three to five years’ experience performing a wide range of office support functions. Job Description: General office responsibilities: Greet clients and visitors, as needed Streamline administrative processes, improve accuracy and efficiency to achieve organizational objectives Perform receptionist duties; including answer and screen phone calls, take messages and redirect calls to appropriate individuals Help organize and maintain office common areas Schedule appointments and arrange meetings Manage print and electronic filing systems Operate office equipment, such as fax machines, copiers, and ensure equipment is properly maintained and serviced, as well as arrange for repairs when equipment malfunctions Receive deliveries and keep inventory of office supplies/snacks and replenish items, as needed Regularly required to run errands, reach, bend or lift up to 20 pounds Act as the system administrator on the Pulse Mortgage CRM platform and perform end-user administration tasks, provide internal support and troubleshoot issues, as needed. Qualifications: High school diploma or general education degree (GED) required 3-5 years of assistant or administrative experience, or thorough understanding of office management procedures Strong verbal and written communication skills Working knowledge of general office equipment Highly organized with strong attention to detail Proactive and able to multi-task in a fast-paced, demanding environment Tech-savvy and advanced computer skills. Proficient in MS Word, Teams, Excel, and Outlook Outstanding interpersonal skills – able to collaborate effectively with a diverse group of people and job functions Budget and project management skills Job Type: Full-time Pay: $16.00 - $24.00 per hour Benefits: Health insurance Paid time off Schedule: Monday to Friday Work Location: In person
Compensation: Hourly (TBD) + Tips Employment Type: Full-Time, Monday to Friday from 6:30am – 4:30pm Responsibilities: *Organizes baked goods on the counter when bakery delivery arrives *Makes quality coffee and expresso drinks *Complete opening and closing side work checklist for daily shift *Help guests to make selections from food and beverage menus, explain any weekly specials, and answer all food preparation questions *Deal with guests complaints in a formal and appropriate manner *Maintain sanitation requirements up to standard. Keep work area clean and organized *Be a team player – support and assist your fellow team member whenever possible Skills & Requirements 1 year minimum experience as a barista preferred but not required. We are willing to train the right candidate. Ability to satisfactorily communicate English with guests, management and co-workers to their understanding. Ability to be on your feet for extended periods of time Perform other duties as requested by management. Must be legal to work in the US to apply. If you are interested in this position, please stop by the shop Monday-Saturday at 3pm. Looking forward to meeting you all.
This is an extremely exciting time at 888 Foods with so many opportunities changes on the horizon. We're looking for a cook who embodies our vision of a dining experience and is ready to help write our new chapter with our Michelin-starred chef-led Fried Chicken venture. Prepping, assembling, and cooking all food products to 888 recipe guidelines and health code specifications Portion sauces as needed throughout the day Prepare menu items and ingredients for service; keep up with stock levels Fry chicken and burgers to the correct temperature; take temperatures of meat before serving Build sandwiches to 888 menu build guidelines Put away delivery orders and keep kitchen space clean and organized Communicate to on-shift supervisor about any low inventory prepped items Be a brand ambassador for 888 at all times Be reliable. Be able to work in a fast paced environment. Be able to work closely with a small team. Have strong communication skills. Be able to learn quickly, with a passion to grow and improve. Attention to details. Be a team player. Keen eye for detail Must be 18 years of age or older Must be able to communicate and understand the language(s) of the work location Must be able to read and execute recipes Basic knowledge of kitchen equipment and procedures, safety and sanitation regulations, and knowledge of food and food production Food Safety Card Required (can be procured with assistance from 888 team) Supervisory experience in a concession or food service establishment* Ability to anticipate service needs based on environmental and guest cues Commitment to quality service and food + beverage knowledge Requires Food Handler's License.
Position: Sr. Business Analyst Department/Program: Financial Modeling Job Description & Qualification Notes: Sr. Business Analyst Financial Modeling department Requirements gathering Working on white papers Former financial modeler in the past, or developer background is a plus Senior Business Analyst Responsibilities: Collaborate with business units and IT teams to understand, document, and analyze business processes and requirements. · Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards. Participate in Agile ceremonies including sprint planning, review, and retrospectives. Communicate tradeoffs to business partners and work with them to shape requirements accordingly. Translate business ness or user requirements into clear, detailed functional and non-functional requirements for IT solutions. · Work with business and delivery teams to prioritize requirements. Conduct data analysis and utilize business intelligence tools to provide actionable insights and support decision-making. Document current processes and models to understand inefficiencies or gaps. Identify and assist in prioritizing opportunities to streamline business processes. Qualifications: · Bachelor’s degree (or equivalent years of experience) in Business, Information Technology, or related field. Minimum of 5+ years of experience as a Business Analyst in an IT environment. Strong understanding of business process mapping, requirements gathering techniques, and Agile practices. Excellent verbal and written communication skills, capable of conveying technical and Agile-related information to non-technical stakeholders. Demonstrated problem-solving and critical thinking skills. Proficiency in Microsoft 365 Office Suite and familiarity with Agile planning and collaboration tools. · Hands-on experience working with senior leadership/stakeholders · Strong customer focus, with the ability to gather and apply feedback effectively. · Expertise in managing and prioritizing backlogs · Proficiency in defining clear and detailed requirements (User stories) for the development team. Experience in the secondary mortgage industry · Experience of data experience (financial modeling and engaged with model owners) Skills / Certifications · Bachelors’ degree required / MBA preferred · Excellent cross-functional team experience · Experience working with Agile tools (Jira, Confluence, etc) · Strong familiarity with design thinking and human centered design
Full job description Campus is on a mission to maximize access to a world-class education. At Campus, students come first, and we mean it. Our goal is to enable everyone to have access to a superb education without having to take on student debt. We power online two-year degree programs featuring live, online interactive classes led exclusively by faculty from top-ranking schools in the country (think Princeton, NYU, UCLA, Spelman, and more) – all at community college costs. We're backed by an investor team that believes deeply in our vision for the future of education - our investors include Sam Altman (OpenAI), Jason Citron (Discord), Peter Thiel (Founders Fund), Michael Bloomberg (Bloomberg Ventures), Shaquille O'Neal and others who support our vision for the future of education in America. Position Overview: The Admissions department has a critical team of Admissions Counselors across the country who interact with potential students on a daily basis. Our Admissions Counselors serve as the first point of contact for prospective students as they explore their college options. This team helps prospective students understand how Campus can meet their academic needs and supports them closely throughout the evaluation and enrollment process. As an Admissions Counselor your primary responsibility will be to grow overall student enrollments, educate potential students on the value of Campus, and take part in the college admissions process. You will partner closely with Marketing, Student Success and other internal teams to ensure a seamless transition for students through setting processes, procedures, customer service standards, and ensuring their delivery to all prospective students. This role reports to the Director of Admissions. What you'll do: Make outbound calls, emails, SMS, and live chats to potential students who have requested information about Campus programs Own the full-cycle admissions process Evaluate the prospective student's needs, interests, and qualifications while providing clear and concise information to help the prospective student make an informed decision on program/course offering, delivery mode, and school fit Present information accurately and ethically regarding the school, program offerings, structure, accreditation, cost, and benefits specific to the prospective student Generate inquiries from prospective students that convert to enrolled students Share the value of Campus with prospective students Assist in reducing pre-enrollment attrition About you: 1 to 2 years of experience in higher education admissions and recruiting Experience in a KPI/ metric driven environment with a sense of urgency A deep understanding of the sales process and the challenges and opportunities it presents Ability to thrive in a fast-paced, evolving startup environment Proficient in working within Salesforce or a related CRM system and advanced knowledge of GSuite Excellent communication skills, both written and verbal, and able to effectively interact with stakeholders at all levels Proactive and self-motivated, with the ability to work autonomously and manage multiple priorities simultaneously Has passion for ensuring access to higher education Location: NYC | Onsite Tuesday, Wednesday & Thursday in our Tribeca office from 10 am to 7 pm EST daily What you'll get: Opportunity for impact– as an early team member, you'll be an integral player in bringing our vision for American higher education to life Medical, Dental, and Vision Insurance Salary: $55,000 - $60,000 Equity: A competitive equity package befitting this crucial role Unlimited PTO and hybrid work schedule
Full Job Description Emiliano’s is bringing the tastes of Italy to Riverdale. We are an Italian Specialty Eatery and Food Market . We are currently seeking an experienced deli clerk. This is a wonderful opportunity to gain experience and grow professionally; and be part of a growing, family-owned operation. Job Description – Deli Clerk The Deli Clerk will be responsible for serving customers by preparing sandwiches and slicing cheeses and meats by the pound. The deli clerk will ensure compliance with health and fire regulations regarding food preparation and kitchen maintenance. Key Responsibilities: Responsible for completing the necessary tasks for the operation of the front deli counters Preparing sandwiches according to customer requests Slicing meats and cheeses according to customer requests Ensure compliance with health and fire regulations regarding food preparation and serving. Monitor food preparation methods and presentation of food in order to ensure that food is prepared and presented in an acceptable manner. Assist with receiving food and beverage deliveries, and checking delivery contents in order to verify product quality and quantity. Maintain cleanliness and appearance of workspace to be in compliance with all sanitation and department of health standards. Other duties as assigned by owner Requirements: Must have experience in deli/food service Experience with Italian cold cuts and sandwiches Customer service experience Must have food handling certificate or be willing to acquire it Manual dexterity able to operate slicing machines and kitchen utensils A team player with good communication skills A positive attitude and willingness to learn Patient with an ability to stay positive under pressure Very good physical condition and endurance Qualifications High school or equivalent (Desired) Restaurant/Deli experience: 1 year (Required) Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: Employee discount Food provided Restaurant type: Café Fast casual restaurant Shift: 8 hour shift Weekly day range: Every weekend Monday to Friday Ability to Commute: Bronx, NY (Preferred) Work Location: In person