Support Engineer - Information Technology
6 days ago
Clearwater
Job Description Support Engineer - Information Technology Position Overview This full-time position requires a minimum of five years of experience and MSP (Managed Service Provider) expertise. We are searching for a talented IT Support Engineer who will be integral in providing technical assistance and support to our clients. The ideal candidate is a motivated self-starter with hands-on experience across desktop, server, network, and cloud environments, and demonstrates a strong commitment to customer service. Our clients depend on us for comprehensive IT system management and daily technical support. Why Join Us: • Competitive salary and performance-based bonuses., • Health, dental, and vision insurance., • Paid time off, holidays, and flexible work arrangements., • Ongoing training and certification reimbursement., • Act as a Level 2 escalation point for technical issues across multiple client environments., • Perform advanced troubleshooting for servers, networks, and cloud systems., • Manage and maintain Active Directory, Group Policy, DNS, DHCP, and file permissions., • Configure and support virtualization platforms (VMware, Hyper-V)., • Administer Microsoft 365 and Azure environments, including migrations and security configurations., • Implement and monitor backup and disaster recovery solutions., • Work with RMM tools and ticketing systems to ensure SLA compliance., • Provide onsite and remote support with a strong focus on client satisfaction. Key Responsibilities • Troubleshoot and resolve technical issues to ensure client satisfaction., • Deliver desktop support to end-users by efficiently addressing hardware and software problems., • Maintain thorough and regular documentation of issues, resolutions, and updates to company and client records., • Create and manage Standard Operating Procedures (SOPs) for IT processes., • Collaborate with team members to resolve complex client issues., • Analyze and troubleshoot network-related problems, including LAN, DNS, and firewall configurations., • Manage Group Policy Objects (GPOs) to uphold network security and control access., • Support mobile devices such as smartphones and tablets, addressing related technical concerns., • Utilize software deployment and patch management tools to maintain system integrity., • Assist clients with installation, configuration, and ongoing usability of workstations, servers, peripherals, and software., • Provide exceptional customer service by responding promptly to inquiries and concerns., • Use the Autotask ticketing system to track, prioritize, and resolve technical support requests., • Conduct regular preventative maintenance on client systems., • Diagnose and resolve system emergencies, persevering until issues are fully addressed., • Physically set up new workstations, servers, and install necessary software., • Work with vendor representatives to resolve hardware and software challenges., • Install and upgrade Microsoft Operating Systems., • Address backup issues and conduct restore testing to ensure data integrity., • Review security parameters and make recommendations for improvements in line with company standards and processes., • Participate in project-based work, including system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel setup, and SAN implementations., • MSP-specific experience is required., • Proficiency in Microsoft 365 Entra, Intune, SharePoint, and Microsoft Azure., • Ability to quickly learn and retain new technologies and troubleshooting methods., • Team-oriented mindset with the ability to thrive in a fast-paced environment., • Strong multitasking skills and the capacity to prioritize client issues effectively., • Outstanding problem-solving abilities and a commitment to exceptional customer service., • Excellent written and verbal communication skills., • Capability to lift up to 75 pounds (servers, computers, network hardware, cabling, etc.)., • Demonstrated ability to work independently within a collaborative, team-based setting., • MSP-specific expertise., • Effective time management., • Advanced proficiency in GPO management to ensure network security., • Experience supporting and troubleshooting mobile devices., • Comprehensive understanding of LAN configurations and troubleshooting., • Knowledge of firewall setup and troubleshooting techniques., • Ability to analyze technical issues and implement effective solutions., • Proven background in desktop support and hardware/software troubleshooting., • Familiarity with software deployment and patch management processes., • Superior customer service skills for effective end-user interactions., • Understanding of DNS configurations and troubleshooting., • Expertise in virtualization technologies such as VMware or Hyper-V., • Experience with Microsoft 365 Entra, Intune, SharePoint, and Azure., • Background in cloud technologies, particularly AWS and Azure, Entra. All successful candidates will be required to undergo a drug screening, fingerprinting, and fulfill all requirements of the Safe Environment Program. Additionally, candidates must successfully complete an FBI/FDLE Level 2 Background check as mandated prior to employment. Job Type • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Professional development assistance, • Vision insurance, • Bonus opportunities, • Monday to Friday, • On call, • Weekends as needed Company DescriptionProdigy Complete IT Solutions is a forward-thinking technology company dedicated to delivering comprehensive IT services that empower businesses to thrive in a digital world. We specialize in managed IT services, cybersecurity, cloud solutions, and strategic consulting tailored to meet the unique needs of our clients. At Prodigy, we foster a collaborative and innovative work environment where your skills are valued, your growth is supported, and your impact is real. Join us and be part of a team that’s redefining what IT excellence looks like.Prodigy Complete IT Solutions is a forward-thinking technology company dedicated to delivering comprehensive IT services that empower businesses to thrive in a digital world. We specialize in managed IT services, cybersecurity, cloud solutions, and strategic consulting tailored to meet the unique needs of our clients. At Prodigy, we foster a collaborative and innovative work environment where your skills are valued, your growth is supported, and your impact is real. Join us and be part of a team that’s redefining what IT excellence looks like.