Customer Service Agent
16 days ago
Largo
Job Description Job Title: Customer Service Specialist (SDXB4) Location: Largo, FL 33773 (Onsite) Department: NAM Customer Service Reports To: Customer Service & Distribution Manager Pay Rate: $25.00/hour Job Type: Contract (Temp-to-Perm potential after ~90 days) Schedule: Monday – Friday | 8:00 AM – 5:00 PM Status: Non-Exempt Job Overview We are seeking a Customer Service Specialist to support customer interactions, order processing, and service operations in a fast-paced environment. This role is responsible for handling customer inquiries related to shipments, products, and complaints while ensuring a high level of customer satisfaction and retention. This position also supports the Latin American market (Mexico, Central America, and South America), requiring strong communication skills and bilingual capabilities. Key Responsibilities • Respond to customer inquiries regarding orders, shipments, returns, warranties, and product information, • Accurately receive and enter customer orders into the system via phone, email, or other channels, • Investigate and resolve customer complaints, warranty claims, and service issues, • Communicate shipment delays, product availability, and order updates to customers, • Coordinate with Quality and Operations teams to address product or service concerns, • Support order corrections, backorders, replacements, and inventory transfers between service centers, • Initiate tracers with carriers and support logistics inquiries, • Maintain and update customer records and perform general administrative duties (filing, documentation, etc.), • Provide support for billing, order management, and system-related activities, • Assist other service centers and internal teams as needed, • Gather and document customer feedback to support continuous improvement efforts, • Ensure all interactions are handled professionally and in alignment with company policies Required Qualifications • High School Diploma or GED (Associate’s Degree preferred), • Bilingual (English/Spanish) – required (verbal and written), • Strong customer service skills with a professional and courteous demeanor, • Proficiency with Microsoft Office (Excel preferred), • Ability to read and interpret instructions, procedures, and documentation, • Basic math skills and ability to calculate figures and amounts, • Strong verbal, written, and interpersonal communication skills, • Ability to organize, prioritize, and manage multiple tasks, • Strong work ethic with a focus on reliability, attendance, and punctuality Preferred Qualifications • Experience with SAP or similar ERP systems, • Previous experience in customer service, call center, or order entry roles Additional Details • Office-based role (reception/front office environment), • Open to entry-level candidates, including recent high school graduates, • Opportunity for full-time conversion based on performance, • Must be comfortable working in a fast-paced, team-oriented environment Physical & Work Expectations • Regular and predictable attendance required, • Ability to manage multiple priorities in a structured work environment