173 Best temp Jobs in Phoenix, Arizona (February 2026)

Customer Service-Worksite Representative (Insurance background)

3 days ago

Phoenix

Job Description Role: Customer Service-Worksite Representative Contract Temp to Perm opportunity. Job Summary Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems. Responsibilities • Supporting policyholders with insurance product information, • Answering client calls and responding to policyholder inquires with claims, service, and intake related issues, • Provide detailed information about policies statuses, • Assist with basic technical troubleshooting for self-service related issues, • Ability to send transfers to the client sales team to increase APV revenue, • Ability to handle claim intake for client calls., • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs., • Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership., • Willingness to perform other duties as assigned., • Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe., • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership Competencies • Problem Solving :Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. It looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation., • Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Take advantage of formal and informal development opportunities. Takes on challenging work assignments that lead to professional growth, • Initiative: Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. It is self-motivated and seizes opportunities to make a difference., • Adaptability: Ability to re-direct personal efforts in response to changing circumstances. It is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and know when to change course, • Results Orientation: Effectively executes on plans, drives for results, and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results, • Values Orientation: Upholds and models values and always does the right thing for the company, colleagues, and customers. Is directly truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks Qualifications for Internal Candidates Skills • Previous experience working as a customer service representative., • Preferred knowledge of insurance products and policy schedules., • Friendly and professional demeanor., • Excellent communication and interpersonal skills., • Basic computer skills and knowledge of database software., • Demonstrated attention to detail, organizational skills, and time management skills., • Ability to work a flexible schedule to meet the needs of the business and performance requirements., • Ability to remain calm in stressful situations. Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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