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Job Description Job title Member Service Associate Reports to Branch Supervisor Status Non-Exempt Job purpose Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities Member Service Experience · Deliver an exceptional member experience every time by: Greeting members as they enter the branch. Carefully listen during every member interaction. Communicating efficiently, showing patience and thorough attentiveness. Uncovering member's financial needs through meaningful discussion and exploration. Making educated product and service recommendations based on professional knowledge. Following up to ensure satisfaction. Operational Proficiency · Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions. · Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks. · Opens new checking and savings accounts, branch lobby direction, provide members with share, loan and account information. Business Acumen and Technical Knowledge · Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Credit Union. · Demonstrate the ability to build relationships and alliances with members and colleagues. · Flexible with the willingness and ability to adapt to change. · Able to demonstrate a high level of proficiency with Mass Bay Credit Union's digital technology offerings. · Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management. · Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook). · Proficient using the Internet (mobile and desktop) to search for and locate information. · Eager to embrace new and emerging technologies. Support "PICK US" · Identify member growth opportunities, deepen existing relationships, and discuss Mass Bay Credit Union products and services with non-members. · In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services. · Engage in growth activities to include uncovering member needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of member contact in the Credit Union's system of record. · Participate in team meetings, contribute toward branch and credit union growth goals, engage in Credit Union campaigns, and celebrate team successes. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma, or equivalent required. Some experience in a member service environment preferred, but not required. Has or exhibits desire to develop skills in the banking industry and displays the qualities and attributes necessary to deliver superior member experience. Competencies To perform the job successfully, an individual should demonstrate the following additional competencies: Communication - Speaks clearly and persuasively, is an active listener, seeks clarification when necessary, writes clearly and concisely, participates in meetings. Teamwork - Exhibits objectivity and openness to others' views, gives and welcomes feedback, and contributes toward an energetic, positive team environment. Works well with others as a member of a team. Problem Solving/Decision Making - Identifies and resolves problems in a timely manner seeking assistance as necessary, develops alternative solutions, works well in group problem solving situations, uses sound judgement, holds oneself accountable for decisions made. Working conditions · Has a work space with a chair. · Traveling may be required to other branch locations. Physical requirements · Ability to lift and carry objects up to 25 pounds. · Ability to use a keyboard, monitor and other standard office equipment. Direct reports N/A Job Posted by ApplicantPro

Job DescriptionLegal AssistantEmployment Type: Full-Time, Entry LevelDepartment: Legal As a CGS Legal Assistant, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will provide litigation and administrative support to a group of United States Attorneys. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide two legal assistants to perform the following job duties to support attorneys, investigators, and paralegals:Provide a variety of direct legal support assistance services to include:- Receive and review incoming material and independently determines the need for assembly and preparation of a variety of legal documents, e.g., charging instruments, motions, orders, pleadings, deposition notices, trial subpoenas and grand jury subpoenas. In preparation of documents, considers the nature and the status of the case involved.- Proofread and edit drafts of legal documents such as motions, orders, correspondence, discovery requests and responses, and other pleadings. Complete variable aspects of preparing recurring legal documents that conform to the rules governing their style and format.- Electronically file documents on behalf of and at the directive of the attorneys with the appropriate state or federal court, applying knowledge of local court rules and practices.- Provide assistance with trial preparation by performing duties such as independently compiling trial notebooks and witness and exhibit lists.- Prepare and track grand jury subpoenas and returns. Aid in processing and organizing legal data and other supportive material. Organize, process and copy documents in accordance with requirements. Assemble record materials for court filings.- Compose original letters that require a good working knowledge of legal procedures and specialized terminology, e.g., transmittal of pleadings, requests for extensions of time in certain cases, advising of actions taken or developments in cases referred by other federal departments and agencies, and notices to attorneys representing defendants. Provide a variety of ancillary office support functions requiring some subject-matter knowledge of the United States Attorneys programs and operations. Typical assignments may include the following:- Perform docketing duties such as opening, updating and closing cases through use of the automated case tracking system. As necessary, searches database for required information.- Obligate funds for litigation expenses and monitors for continued necessity.- Review bills and invoices and submits to budget office for payment.- Maintain calendar of assigned active cases. Track filing, hearing, and trial dates, and scheduling conferences and interviews. Develop and maintain suspense system for ongoing cases and informs the attorneys of pending dates and deadlines. Maintain calendar(s) of the attorney(s), scheduling appointments, interviews, and conferences, and provides reminders of commitments and court appearances.- Assemble the physical files and electronic files for new cases by filing materials in chronological order, preparing and printing conflict of interest sheets for assigned attorneys, and numbering the initial case materials and discovery. Upon receipt, send additional discovery to outside parties as directed by the assigned attorney.- Prepare files for closing by putting the documents in chronological order, ensuring that the relevant documents are in the file, and prepare a closing sheet for the assigned attorney’s signature.- Receive visitors, answer telephone and refer callers to staff members or take messages as appropriate. Deliver to and retrieve papers from the federal courthouse. Furnish requested information concerning pending and closed matters and cases, functions and general procedures of the office. Determine which matters should be referred to the AUSA and the urgency of the matter.- Attend meetings and trainings as may be required and appropriate.- Produce a variety of written documents and materials utilizing a wide range of office software applications, such as MS Word, MS Excel, MS Outlook, MS Access, Adobe Acrobat Professional or other databases. For example, assignments may include integrating output from different software types, e.g., tables produced by database applications and charts and graphs produced by electronic spreadsheet applications, into word processing or desktop publishing text. Products include complicated tables, graphs and charts, which may be incorporated into legal documents or courtroom presentations. Ensures all documents contain the proper format, spelling, punctuation, capitalization, and grammar.- When appropriate, provide automated litigation assistance to attorneys in trial preparation and courtroom presentations, including transcribing dictation. Utilize various software applications and graphics hardware such as scanners and plotters. Prepare documents, charts, and visual materials used in trials. Provide technical support e.g., enlarging charts and photographs, duplicating tapes and videos, and marking exhibits.- Perform other related duties as assigned. Qualifications:- At least one year of specialized litigation experience required, however over three years is preferred. - Specialized experience is defined as experience reviewing legal documents such as complaints, motions, orders, answers, pleadings, subpoenas, and libels for completeness of information; retrieving and assembling information for hearing and/or trial use, researching a variety of legal sources to obtain and/or verify information; maintaining file systems; and using automated software to produce legal related reports, documents, correspondence and related materials. - Requires excellent written and oral communication skills. - Should have hands-on familiarity with a variety of computer applications, such as MS Word, MS Excel, MS Outlook, and Adobe Acrobat. - Ability to consistently deliver highest quality work under extreme pressure will be very important.- Ability to obtain a Public Trust Security Clearance Our commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin REEKON Tools as we enable the next generation of construction and home improvement professionals to complete their work quicker, more accurately, and faster than ever before. REEKON Tools is developing and launching innovative, completely new, hardware products at an unprecedented pace across the power and hand tool industry and establishing itself as a leader in professional tools and equipment. As a Software Engineer, you will work hand in hand with our engineering and design team as you help leverage our hardware products to advance cutting edge software. You will be a central force in helping advance products from R&D through shipping, working on multiple product lines, and having a high level of autonomy and ownership. REEKON's software spans mobile and desktop devices and connect the physical world with the digital world. The ROCK Jobsite App and ROCK Professional platform unify construction projects, of all sizes, allowing streamlined communication and collaboration. We have large ambitions and more than 100,000 products in the field and are we are building and entirely new platform leveraging our large install base with first in class features and functionality. This is a fully onsite role based in our Boston, MA headquarters. To apply for this role, please also email a project (portfolio/website/GitHub/etc) that you are most proud of and best represents you as a software engineer.The Job • Collaborate with engineering and design team to manage 0 to 1 projects, from ideation through deployment, • Work with design team to implement best in class designs and usability, • Ensure the performance, scalability, and responsiveness of applications., • Develop software across our web, desktop, and mobile platforms for connecting together construction projects, • Internal tooling CI/CD (AWS/Github), • Comfortable in conducting independent research, explorations and determining tech stacks, • Develop and integrate APIs for seamless communication between applications and adjacent softwareYour Background, • Ability to thrive in an ambiguous, fast-paced startup environment, • Generalist mindset with a passion for working across the stack, • Experience with Typescript, React, React Native, Next.js, MongoDB, Electron, Firebase, Canvas/2D graphics, and CI/CD., • Working individually or on small teams on complex projectsBonus Skills, • Bluetooth or Wi-Fi stacks, • Android and iOS native experience, • Embedded firmware development (RTOS, Zephyr, or bare metal)

Job DescriptionAt HyperSpectral, we leverage advanced machine learning and spectral analysis to turn complex data into actionable insights. As a Device Software Engineer Intern, you’ll help advance our AI-powered spectral robotics platform by developing desktop software and integrating third-party devices with our client and cloud systems. As Device Software Engineer Intern, you’ll have the opportunity to work closely with experienced engineers across software, hardware, and data science disciplines. You’ll gain hands-on experience with embedded systems, device integration, and AI-driven automation in a fast-paced, innovative startup environment. Education and Experience • Education:, • Master’s degree in Computer Science, Electrical Engineering, Mechanical Engineering, or a related technical field., • Technical Skills:, • Basic to intermediate experience in one or more programming languages such as C#, Python, or JavaScript., • Familiarity with embedded platforms (Arduino, Raspberry Pi, Jetson)., • Understanding of software–hardware integration and communication protocols (e.g., serial, USB, I2C, SPI)., • Exposure to APIs, cloud platforms, and DevOps tools (AWS, Azure, or similar) is a plus., • Interest in AI/ML models, computer vision (OpenCV), or spectral imaging., • Experience with SolidWorks or 3D printing for rapid prototyping is an asset. Responsibilities, • Assist in the design, development, and testing of embedded and desktop software for device control, spectral data acquisition, and system automation., • Support implementation and optimization of systems using Arduino, Raspberry Pi, and Nvidia Jetson platforms., • Help develop and test APIs and system integration for real-time data collection and control of optical devices., • Contribute to prototyping and automation projects, including interfacing with motors, sensors, and actuators., • Support data analytics and visualization workflows, including Python-based processing of spectral and image data., • Document system configurations, communication protocols, and testing results., • Stay current on emerging trends in AI, robotics, and hyperspectral imaging. Requirements, • Curious, proactive, and eager to learn new technologies., • Strong problem-solving skills and attention to detail., • Effective communication and collaboration within cross-functional teams., • Comfortable working in a dynamic startup environment with evolving priorities. Physical Requirements, • Able to maintain a stationary position for prolonged periods, whether sitting or standing., • Manual dexterity and precision for handling and programming delicate equipment., • Good visual acuity and the ability to discern colors for tasks such as wire coding and LED status indication.

Job Description Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on-the-job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employees’ hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. Network Solutions is seeking a Business Application Developer to design, develop, and maintain secure, scalable low-code solutions that enhance operational efficiency. Utilizing platforms such as Microsoft Power Apps, Power Automate, SharePoint, and AI technologies, this role streamlines workflows, integrates data across systems, and drives impactful digital transformation initiatives. Responsibilities • Elicit business requirements, map current processes, and design scalable low-code solutions using Microsoft Power Platform., • Build and maintain responsive Power Apps (canvas/model-driven) with Dataverse and SharePoint integration., • Develop Power Automate flows (cloud/desktop) for approvals, notifications, data sync, and orchestration with error handling., • Configure and manage SharePoint Online: sites, lists, libraries, permissions, and document management., • Integrate solutions with Microsoft 365 and external systems via connectors, Graph API, and REST APIs., • Implement data modeling, security, and governance including DLP, role-based access, and compliance controls., • Establish ALM practices: solution packaging, source control (Azure DevOps/Git), pipelines, and environment migrations., • Conduct unit, integration, and UAT testing; monitor telemetry and optimize performance across devices., • Provide operational support: monitor flows, resolve defects, manage service requests, and enhance existing solutions., • Drive adoption through documentation, training, demos, feedback collection, and backlog prioritization., • Design and deploy AI features using AI Builder (OCR, prediction, sentiment, object detection)., • Build conversational copilots with Copilot Studio; integrate with Teams and automate actions via Power Automate., • Integrate Azure OpenAI or other LLMs via custom connectors; design prompts and apply enterprise guardrails., • Implement retrieval-augmented generation using Azure AI Search over SharePoint/Dataverse with security trimming., • Extend Microsoft 365 Copilot with plugins and Graph connectors to expose Power Platform data and actions., • Automate content understanding with SharePoint Syntex: classifiers, extractors, retention labels, and metadata routing., • Promote AI enablement: reusable prompt patterns, best practices, citizen developer training, and iterative feedback., • Collaborate with Systems Analysis team to determine feasibility of complex development requests., • Approach all opportunities with an AI solutions-based mindset., • Perform any other duties as assigned. Qualifications • Minimum of 2 years of application development experience., • Experience developing with Power Apps and Dataverse, including canvas and model-driven apps, Power Fx, component libraries, and data modeling., • Proficiency in Power Automate, including advanced expressions, JSON parsing, approvals, concurrency control, robust error handling, and modular child flows., • Familiarity with SharePoint Online, including site, list, and library configuration, content types, permissions, and automation using PnP, CLI, and PowerShell., • Skilled in integration and APIs, including standard/premium/custom connectors, Microsoft Graph, REST, webhooks, OAuth 2.0, JSON, and XML., • Experience with AI on the Power Platform, including AI Builder model creation and tuning (e.g., document processing, prediction), Copilot Studio bot design, analytics, and human handoff., • Knowledge of LLMs and Azure OpenAI, including prompt engineering, function calling, grounding with enterprise data, safety and guardrails, and token/cost management., • Strong understanding of Power Automate expression language and data shaping techniques, including variables, Select, Filter array, Compose, Join, and Parse JSON with well-defined schemas., • Ability to implement efficient querying and pagination using OData ($filter, $select, $expand), top/orderby, pagination control, and delta/change tracking (Dataverse/Graph)., • Experience designing triggers and managing concurrency, including trigger conditions, Apply to each parallelism, and parallel branch design., • Proficient in error handling and retry patterns, including try/catch/finally scopes, Configure run after, custom retries/backoff, Terminate action usage, and transient fault handling (429/5xx)., • Experience with modularization using solution-aware child flows, parameter passing, typed responses, reusable flow libraries, and connection reference management., • Skilled in long-running orchestration, including Delay/Delay until, Do until loops, approvals with custom responses, escalations, timeouts, cancellation, and compensation patterns., • Familiarity with bulk and batch operations, including SharePoint REST batch requests, Microsoft Graph batch, Dataverse HTTP operations (e.g., execute multiple), and large file chunking., • Demonstrated ability to manage multiple projects while maintaining accountability to processes, quality standards, and timelines., • Strong interpersonal and communication skills, with the ability to collaborate effectively across teams., • Able to meet strict deadlines in a fast-paced environment., • Capable of working independently with minimal supervision., • Ability to adapt to changing laws, technologies, and environments within the scope of right of way permit management and infrastructure development., • The capacity to effectively prioritize and manage tasks with minimal supervision, maintaining productivity and meeting deadlines in a remote work environment., • Knowledge of cable and fiber optic design and basic construction practices. Shift is full-time Monday – Friday between the hours of 8:00 am – 5:00 pm CST. Must be flexible, and willing and able to work outside normal business hours, as necessary. CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.

Job DescriptionAt Fortcom Health Services, we are committed to providing quality healthcare that improves patients lives in the comfort of their homes. As our organization continues to grow, we are seeking dedicated and detail-oriented Staff Accountants to join our dynamic Accounting Department. Position Summary: Reporting directly to the Controller, the Staff Accountant will play a vital role in ensuring accurate and timely financial transactions across various accounting functions. The ideal candidate is organized, analytical, and experienced in healthcare or service-based financial operations. Key Responsibilities: • Prepare, record, and process Accounts Payable (AP) and Accounts Receivable (AR) transactions, • Manage insurance billing and conduct timely follow-ups with insurance companies, • Review and monitor open invoice reports; ensure timely payment schedules and adjustments, • Collaborate with the clinical team to gather and verify billing-related data, • Track and notate clinical communications that may impact future or past billing, • Maintain organized financial records, reports, and files, • Support the Controller with special accounting projects and tasks as assigned, • Ensure compliance with accounting policies and procedures, • Perform other related duties as assigned within project guidelines.Qualifications:, • Bachelors Degree in Accounting (required), • 15 years of relevant accounting experience, • Proficient in QuickBooks Desktop, • Strong Excel skills (intermediate or higher), • Excellent attention to detail and organizational skills, • Strong written and verbal communication abilities, • Salary: Competitive and Negotiable based on experience, • Medical and Dental: 100% Company-Paid, • Retirement: 401(k) with Safe Harbor match and profit-sharing, • Perks: Paid lunch breaks and opportunities for professional developmentJoin a mission-driven team that values compassion, collaboration, and professional growth. E-Verify Fortcom Health Services participates in E-Verify. All new hires are required to verify their identity and employment eligibility as part of the hiring process.

Job DescriptionAs the pioneer of Consulting 2.0, Catalant gives the world’s leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients’ most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done. We’ve reimagined consulting for today’s world: it’s digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who’ve solved similar problems before. Backed by world-class venture investors, we’re building the team that will take Catalant and the future of consulting to the next level. Catalant is seeking a Marketing Operations Associate to work in its Boston office (Hybrid). You’re the right candidate if you’re intellectually-curious, tech-savvy and enjoy creating, as well as maintaining, order. You’ll be joining a growing marketing team focused on a strategic shift. You are the first hire to support the transition to help your colleagues focus on their core responsibilities. This is an early-career opportunity to shape your role and write your career narrative. You’ll be joining a team where there are no bad ideas, just starting points for inspiration. Maybe you haven’t done all the roles and responsibilities listed below, the most critical factor is that “you can figure it out” both through research and asking the right questions. What you'll do • Marketing Automation – Serve as the Marketing Automation administrator (Marketo). Build campaigns, emails, and forms, maintain the database, and mine for data. Ensure that the team is making the most optimal use of the tool in its overarching campaigns., • Tech Stack Administration – Help the team drive efficiencies using the current MarTech stack. Help us optimize our ways of working through technology, stay current on “what’s out there” and help your team make the most of it. This includes how the team uses AI., • Brand Administration – Ensure branding assets are centralized, conduct audits for branding best practices for both the verbal and the visual identity., • Metrics and Measurement – Collect, track and report on social engagement, lead generation initiatives, event ROI, and web traffic data. Data mine insights from CRM and expert platform., • Market Research – Help the marketing team make informed decisions by conducting marketing research such as competitor analysis, weekly marketing briefs, etc., • Internal and External Asset Management – Support marketing campaigns and initiatives by creating and updating web pages, decks, articles, and more and distributing and maintaining those assets across the organization and/or via our external channels., • Create/Maintain Order – Help craft better ways of working. Broadly, ensure that information is collected, centralized and maintained. Take meeting notes and help keep our project management tools on track. Help with invoice processing and tracking spending., • Contribute – Share your ideas and help build on the ideas of others. Help support the other functions by assisting with other duties to help the team up its game. Look for opportunities to put your special gifts (everyone has them) to use., • Field Marketing Support – Support event programs by building and managing Marketo campaigns, tracking registrations, and partnering with the Events team lead on planning and logistics as needed.What you'll bring, • MacOS / desktop computing skills, • Google or Microsoft Suite (Slides/PPT, Sheets/Excel, Docs/Word, etc.), • Strong analytical skills, problem-solving and deductive reasoning, • Attention to Detail, • Communication Skills, Collaboration and Teamwork, • Intellectual curiosity, • Time Management and prioritization, • Adaptability and calm under pressure Equal Employment Opportunity PolicyCatalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination. We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job purpose Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities Member Service Experience • Deliver an exceptional member experience every time by:, • Greeting members as they enter the branch., • Carefully listen during every member interaction., • Communicating efficiently, showing patience and thorough attentiveness., • Uncovering member's financial needs through meaningful discussion and exploration., • Making educated product and service recommendations based on professional knowledge., • Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions., • Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks., • Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Credit Union., • Demonstrate the ability to build relationships and alliances with members and colleagues., • Flexible with the willingness and ability to adapt to change., • Able to demonstrate a high level of proficiency with Mass Bay Credit Union's digital technology offerings., • Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management., • Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook)., • Proficient using the Internet (mobile and desktop) to search for and locate information., • Identify member growth opportunities, deepen existing relationships, and discuss Mass Bay Credit Union products and services with non-members., • In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services., • Engage in growth activities to include uncovering member needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of member contact in the Credit Union's system of record. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma, or equivalent required. Some experience in a member service environment preferred, but not required. Has or exhibits desire to develop skills in the banking industry and displays the qualities and attributes necessary to deliver superior member experience. Competencies To perform the job successfully, an individual should demonstrate the following additional competencies: Communication - Speaks clearly and persuasively, is an active listener, seeks clarification when necessary, writes clearly and concisely, participates in meetings. Teamwork - Exhibits objectivity and openness to others' views, gives and welcomes feedback, and contributes toward an energetic, positive team environment. Works well with others as a member of a team. Problem Solving/Decision Making - Identifies and resolves problems in a timely manner seeking assistance as necessary, develops alternative solutions, works well in group problem solving situations, uses sound judgement, holds oneself accountable for decisions made. Working conditions • Has a work space with a chair., • Traveling may be required to other branch locations. Physical requirements • Ability to lift and carry objects up to 25 pounds., • Ability to use a keyboard, monitor and other standard office equipment. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Job Posted by ApplicantPro

Job DescriptionNOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit of self-improvement. Our company is comprised of a small team of bright, passionate, and hardworking individuals dedicated to making a difference in people’s lives. As Sr. Associate, IT Technician, you will play a critical role in delivering high-quality technical support and systems troubleshooting within a predominantly macOS-based environment. This role requires a self-driven, detail-oriented professional who thrives in a fast-paced workplace and has direct hands-on experience with Freshservice as the core IT service management (ITSM) platform. You will be instrumental in providing end-user support, maintaining endpoint health and compliance, and driving operational excellence across IT services using Freshservice for ticketing, asset management, change requests, and automation workflows.Responsibilities • Provide Tier 1–2 support across macOS and Windows devices., • Triage, resolve, and document incidents and service requests. in Freshservice, ensuring adherence to SLAs and internal processes., • Assist with onboarding and offboarding via Freshservice workflows, including account provisioning, access setup, and device assignment., • Monitor and manage laptops/desktops via Kandji or similar MDM tools., • Approve and deploy OS and application patches across macOS and Windows endpoints., • Serve as the primary on-site resource for desktop peripherals, printers, and spare hardware., • Support secure access via VPN, SSO, and endpoint compliance tools., • Maintain and support Zoom Rooms, including device pairing, camera/mic calibration, and live troubleshooting during company meetings., • Provide technical assistance for A/V systems during executive presentations and team events., • Document A/V issues and solutions within Freshservice for future reference and continuous improvement., • Update and maintain internal IT knowledge base articles. in Freshservice Solutions for recurring issues and SOPs., • Track hardware/software assets and license usage using Freshservice CMDB/Asset modules., • Support change management processes by submitting and tracking changes via Freshservice Change Requests., • Enforce endpoint security practices including encryption, patching, and password standards., • Identify and escalate potential security incidents., • Support compliance efforts and participate in internal IT audits., • Collaborate with cross-functional teams on technical projects and initiatives., • Continuously evaluate IT workflows and propose optimizations using Freshservice Automator, Workflows, and Analytics., • Participate in after-hours support as needed for high-priority incidents., • Other duties as assigned.Qualifications, • Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)., • 2–4 years of IT support experience, ideally in a mid-sized or fast-paced environment., • Proven experience using Freshservice as a daily ITSM tool (ticketing, asset management, workflows, etc.)., • Proficiency with macOS and Windows operating systems., • Strong experience with Office 365, SharePoint, OneDrive, and Teams administration., • Hands-on experience with Kandji, Jamf, or Intune for endpoint management., • Solid understanding of A/V systems, particularly Zoom Room administration., • Familiarity with Azure AD, SSO, and VPN configuration., • Working knowledge of TCP/IP, DNS, and general networking principles., • Awareness of endpoint security and data compliance best practices (e.g., SOC 2, ISO 27001)., • Excellent communication, customer service, and documentation skills., • Ability to multitask and prioritize tickets or projects under minimal supervision., • Detail-oriented with the ability to prioritize and multitask., • Comfortable working cross-functionally with various stakeholders.Preferred Qualifications, • Freshservice Administrator certification or equivalent hands-on experience configuring Freshservice modules., • Experience implementing or refining Freshservice automations, workflows, and approval chains.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About InvoiceCloud: InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. Position Overview We are seeking a Service Desk Analyst I to work out of our new Boston office. You will be responsible for providing a world-class Corporate IT experience to all new & existing InvoiceCloud employees. Team members in this role are the "boots on the ground" to provide services to ensure all users have all the tools, permissions, and other resources required to be successful in their roles. Reporting to the Manager of Modern Desktop Services, the Service Desk Analyst I will receive support, training, and coaching to succeed in their role. They will work closely with the Global IT team to provide seamless support for employees in both the US and India. The analyst will be expected to work independently when needed, continue developing new skills, and actively contribute to IT policies and procedures that shape the future of technology at InvoiceCloud. Roles & Responsibilities • Triage, log, and prioritize incoming Service Desk requests according to established guidelines, • Ensure full compliance with employee onboarding / offboarding standards, • Perform Tier 1 technical support for IT hardware, software, and business productivity tools (e.g., Microsoft 365, Okta, Slack), • Monitor, update, and support corporate endpoints through approved MDM solutions (Intune, Jamf), • Escalate unresolvable tickets to the appropriate queue or Modern Desktop leadership, • Support conference room technology and basic A/V setup for employees, • Create and maintain end-user documentation and knowledge base articles, • Maintain awareness of IT Service Desk best practices and apply them to daily operations, • Assist Facilities and office administrators with basic physical tasks (e.g., desk setup, cable management) as required, • Minimum of High School Diploma, GED, or equivalent (associate's or bachelor's degree in IT-related field preferred), • 1–3 years of experience in a technical support, help desk, or customer service–oriented IT role, • Excellent written and verbal customer service skills, • Familiarity with SaaS identity and productivity tools such as Okta, Microsoft 365, and Slack, • Basic understanding of endpoint management tools (Intune, Jamf) and standard IT troubleshooting methods, • Ability to learn and support physical office technology, including conference room equipment and basic networking, • Curiosity and willingness to explore emerging technologies, including GenAI, • Strong organizational and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact . Click here to review InvoiceCloud's Job Applicant Privacy Policy. To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

Job Description Position Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate effectively, to understand a problem and to explain its solution, in addition to documenting their resolutions within their support tickets. Must be customer-oriented, patient, and can troubleshoot issues in person or over the phone. Duties and Responsibilities: Strategy & Planning • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs., • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts., • Support development and implementation of networking/wiring projects and installations., • Identify and deliver required hardware service levels according to organizational policies., • Liaise with, and provide training and support to, end users and staff on equipment operation and other issues., • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and other products., • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products., • Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed., • Receive and respond to incoming calls, tickets, and/or emails regarding hardware problems., • Document instances of hardware failure, repair, installation, and removal., • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations., • If necessary, liaise with third-party support and equipment vendors., • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs., • Perform related duties consistent with the scope and intent of the position., • Provide guidance to junior members of the team as required., • Manage input/output fleet, including printers and scanners., • 2 - 4 years of experience in a desktop support role., • Windows 10 and Windows 11 configurations and support experience on multiple hardware platforms., • Knowledge of Microsoft 365., • Knowledge of Jira Service Management and Confluence Documentation., • Knowledge of Active Directory, OneDrive and SharePoint preferred., • Knowledge of mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms., • Network troubleshooting skills., • Printer configuration and support., • Ability to think through problems and visualize solutions, • Ability to implement, administer, and troubleshoot infrastructure devices, • Provides specific detailed information for hardware and software selection, • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources, • Ability to work with all levels of staff within and outside of IT and outside the organization, • A self-starter able to work independently but comfortable working in a team environment, • Good analytical and problem-solving skills, • Dependable and flexible when necessary, • Reports directly to the Service Desk Manager, • Ability to travel approximately 25%-35% to all locations as deemed necessary by management

Job Description IT Help Desk Technician Onsite, M-F, 9-5pm Full-time position Salary starts at $55,000 annually About the Role We’re looking for a reliable and resourceful IT Help Desk Technician to join our small but dynamic on-site team. You’ll be the go-to expert for all things tech—supporting about 200+ employees company-wide while working closely with a local team of five. If you enjoy solving problems, keeping technology running smoothly, and making a real impact in a collaborative environment, this is the perfect opportunity for you. What you’ll do: • Provide day-to-day technical support for end users, both in-person and remotely., • Manage and resolve support tickets using our AWS/Azure-based ticketing system., • Handle hardware and software troubleshooting (PCs, laptops, printers, peripherals)., • Perform light desktop support tasks-like fixing a jammed printer, swapping a mouse, or checking cable connections., • Maintain and track PC/laptop inventory, ensuring smooth deployment and lifecycle management., • Support user accounts, permissions, and password resets in Microsoft 365 and Active Directory., • Set up and configure new hardware and software for employees., • Document solutions and assist with creating internal IT guides or FAQs. What’s in it for you: • Competitive salary and full-time stability., • Supportive, people-first company culture with a small local team feel., • Exposure to a broad range of IT environments and tools., • Opportunities for professional growth and skill-building in a collaborative setting., • No travel required ; all work is performed on-site during regular business hours. Requirements: • 2+ years of IT Help Desk or Desktop Support experience in a similar environment., • Proficiency with Microsoft 365 and Active Directory administration., • Experience working with ticketing systems (AWS/Azure experience preferred)., • Strong software and hardware troubleshooting skills., • Excellent communication skills-you can explain tech clearly to non-technical users., • A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed., • A commitment to reliability, responsiveness, and teamwork.

Job Description We are a MSP in Waltham, MA. Qualifications: • 1- Proficiency at desktop, server, and network support – should have complete understanding of firewalls, servers, networks, and desktops., • 2- Ability to communicate effectively, follow procedures, and show up on time every day., • 3- Ability to troubleshoot complex issues., • 4- Knowledge of virtualization, office 365, Active Directory, VPN., • 5- Exceptional interpersonal, communication and organizational skills., • 6- Have a reliable car Responsibilities: • performs on-site installation, of Computers, Firewalls, Switches and repair of technical equipment, software, at client locations. (all clients in Massachusetts), • Provide technical assistance with computer hardware and software, • Resolve issues for clients via phone, in person, or electronically, • Recommend hardware and software improvements, • Track customer issues and resolutions, • This position is mostly in the office in Waltham, MACompany DescriptionManaged Service Provider, Focused in IT Support and Cyber SecurityManaged Service Provider, Focused in IT Support and Cyber Security

Job DescriptionDescription: SCHEDULE: Monday - Friday Pays $20.00 - $25.00 per hour (Salary ranges provided are based on relevant experience and skill set) Location: Pine Street Inn – Boston, MA (HQ at and satellite offices, all within Boston Metro) Overview: Pine Street Inn is seeking a motivated and dependable IT Support Intern for an approximately six-month term to assist with key technology initiatives. This internship offers hands-on experience in system upgrades, Microsoft 365 transitions, and end-user support within a dynamic nonprofit environment. Key Project: Technology Upgrade Initiative: • Assist with upgrading workstations from Windows 10 to Windows 11, • Help transition staff from Microsoft Office 2016 to Office 365, • Prepare and deploy new workstations with updated OS and software, • Support basic troubleshooting during and after transitions ? Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.), • Document completed moves and deployments, • Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field, • Prior experience in a technical support or desktop deployment role (including school or volunteer-based projects) preferred, • Familiarity with Microsoft Windows operating systems and Microsoft Office products, • Must possess a valid driver’s license and maintain a clean driving record, as required by Pine Street Inn., • Ability to lift and carry computer equipment (up to 40 lbs), • Strong problem-solving and communication skills, • Gain hands-on experience with real-world IT infrastructure and upgrade projects, • Exposure to enterprise IT operations in a mission-driven nonprofit environment, • Opportunity to work with and learn from experienced IT professionals

Job Description Description We're growing our sales team and we're looking to bring on an Account Executive, with a focus on North American or LATAM sales. You will be at the forefront of our efforts to expand our growing business. Challenge yourself by selling the intrinsic value of software solutions to our customers. The primary responsibility will be to manage and close a pipeline of software license opportunities, while working closely with other Apryse resources and presales teams. Account Executives at our company learn about the document processing opportunities and challenges facing the developer community across all industries. Our goal is to make the developer experience easier for our customers as they deliver value to their end users! Responsibilities • Qualify and manage marketing-generated inbound sales leads through the full sales cycle., • Identify & target prospects in the US and Canada or LATAM territory via prospecting., • Work closely with Solution Engineers in gathering requirements and proposing high value solutions., • Gain a deep understanding of the strengths and weaknesses of competing products, and effectively illustrate the value of our high-quality/market-leading solutions to prospects., • Recognize high value sales opportunities, and work with prospects on GTM strategy that will yield a win-win partnership., • Effectively gather intelligence on markets, prospects, and competition using various resources., • 2+ years’ experience in enterprise sales selling complex B2B software product(s)., • Outstanding negotiation skills., • Excellent communication and presentation skills, particularly via e-mail and by phone., • Experience in prospecting, and leveraging tools like Outreach, Dooly, Sales Navigator, and ZoomInfo., • Light travel to industry conferences and meetings with key prospects., • Demonstrated success using a consultative approach with key business and technical executives, especially technical CXOs, and VPs., • Consistent history of overachievement, with demonstrated success of multi-year quota achievement., • An accountable team player with a tenacious drive to win., • A college or university degree. Technical disciplines or backgrounds are preferred., • Competitive salary commensurate with experience and qualifications., • A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings., • An uncapped commissions structure., • 401K savings program with company match., • Generous paid time off (PTO) is offered to support the ability to rest and recharge., • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential., • Highly autonomous and entrepreneurial environment., • Annual recurring WFH allowance for you to purchase items you need for your home office., • Ongoing support for learning development so you can master your craft., • Work with the hardware you're most comfortable with (Windows or Mac). As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. The compensation for this position is commensurate upon experience, with a range between $138,000.00-200,000.00 USD in on target earnings. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description The Role: At the heart of our organization’s growth strategy is the role of the Account Manager. This pivotal position is integral to our mission, focusing on not only nurturing existing relationships but also actively identifying and pursuing new opportunities within our customer base. As an Account Manager, you will play a key role in driving business growth by expanding existing relationships and uncovering new areas for collaboration within current customer accounts. In this role, you will lead our business development efforts within a critical portfolio of commercial accounts, with a strong focus on discovering untapped opportunities and generating business. You will work closely with cross-functional teams to identify growth areas, and maximize account value, all while strengthening our position as a leader in the industry. Responsibilities: • Lead and Influence: Take charge of managing and closing a pipeline of high-value software license opportunities, leveraging your expertise to drive growth and strengthen relationships with strategic clients. The focus will be to grow current software products licensed along with cross selling more products under the Apryse portfolio., • Strategic Engagement: Conduct roadmap discussions and account reviews with key stakeholders, ensuring our solutions align with their long-term objectives., • Collaborative Solutioning: Partner with Solution Engineers to gather requirements and craft high-impact solutions tailored to meet the unique needs of mid-market, Fortune 500 and Enterprise clients., • Market Insight: Gain and apply in-depth knowledge of market trends, competitor landscapes, and client needs to position our solutions as the optimal choice., • Opportunity Identification: Recognize and capitalize on high-value sales opportunities, developing go-to-market strategies that foster mutually beneficial partnerships., • Intelligence Gathering: Utilize various resources to collect and analyze market, prospect, and competitive intelligence to inform your approach and strategy., • Experience: 5+ years of proven success in account management; selling complex B2B software solutions, consistently exceeding multi-year quotas., • Skills: Demonstrated expertise in negotiation, communication, and presentation, particularly through digital channels., • Tools Proficiency: Skilled in prospecting and utilizing sales tools such as Outreach, Dooly, Sales Navigator, and ZoomInfo., • Travel: Light travel to industry events and key client meetings as needed., • Approach: A consultative sales approach with a strong ability to engage with technical CXOs and senior executives., • Team Player: A driven, accountable individual with a collaborative mindset and a relentless pursuit of success., • Education: A degree from a college or university, preferably in a technical discipline., • Competitive salary commensurate with experience and qualifications., • A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings., • An uncapped commissions structure., • 401K savings program with company match., • Generous paid time off (PTO) is offered to support the ability to rest and recharge., • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential., • Highly autonomous and entrepreneurial environment., • Annual recurring WFH allowance for you to purchase items you need for your home office., • Ongoing support for learning development so you can master your craft., • Work with the hardware you're most comfortable with (Windows or Mac). As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. The compensation for this position is commensurate upon experience, with a on target earnings range between $137,000.00-$200,000.00 USD in on target earnings. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals

Job Description Master's degree in Speech-Language Pathology, active SLP license and 1+ year of Speech-Language Pathology experience required. Applicants who do not meet these qualifications will not be considered. Virtual, School Psychologist Massachusetts School District Location: Remote Start Date: October 2025 Role Mission Join our mission-driven team as a Virtual School Psychologist, providing vital psychological and educational support to K12 students across Massachusetts. Youll help students thrive academically, socially, and emotionallyempowering them to reach their full potential. This isnt just remote workits a meaningful opportunity to make a real difference using innovative tools, data-informed practices, and flexible virtual delivery. With Soliant, youll be backed by a collaborative clinical team, advanced technology, and dedicated support every step of the way. We believe in equity, access, and excellence for every learner. e make an impact that reaches far beyond the screen. Responsibilities * Conduct virtual psychoeducational assessments to evaluate cognitive, academic, social, and emotional functioning. * Participate in IEP and eligibility meetings, providing data-driven insights and remendations. * Collaborate with educators, parents, and multidisciplinary teams to design and implement effective intervention strategies. * Support MTSS/RTI initiatives and provide virtual counseling or consultation as needed. * Maintain accurate documentation and pliance with Massachusetts and federal special education regulations. Requirements * Masters or Doctoral degree in School Psychology * Active Massachusetts School Psychologist certification/license * 2+ years of school-based experience preferred * Proficiency in conducting virtual assessments and writing prehensive reports * Strong understanding of IEP processes, eligibility criteria, and state pliance * fort and confidence using teletherapy technology Technology Requirements * Reliable high-speed internet connection * Laptop or desktop puter (Chromebooks and tablets not supported) * Successful pletion of a brief tech screen check to ensure system patibility To Apply or Learn More: Please contact Kayla Drexler atorkayla.drexler@vocovision. pensation for this position ranges from $41.49 to $61.49. This posting is open for 60 days after the posting date.

Job DescriptionSenior IT Support Specialist Insource Services, Inc. | Boston, MA (Hybrid) Are you a problem-solver who thrives on challenges and loves helping people navigate technology? If so, Insource may be the right fit for you. At Insource, we provide outsourced HR, Finance, and IT expertise to a diverse range of clients-from small, venture-backed startups to long-established nonprofit organizations. We work closely with client teams to understand their culture, support their operations, and help them achieve their mission and business goals. Our values drive how we work: we do the right thing for the right reason, communicate openly, collaborate thoughtfully, and aim to be easy to work with. We believe that happy staff lead to happy clients, and we invest in both. What You'll Do As a Senior IT Support Specialist, you will: * Serve as a primary technical support resource for assigned clients-both remotely and onsite. * Troubleshoot and resolve hardware, software, and network issues across Mac and Windows environments. * Support cloud tools such as Microsoft Azure, Office 365, Google Workspace, and Dropbox. * Assist with workstation deployments, software rollouts, permissions, device configuration, and system updates. * Manage helpdesk tickets, document work, and communicate updates to IT Managers and Client Managers. * Lead or support small technology projects, including equipment installation, workstation refreshes, and environmental improvements. * Participate in monthly team technical meetings to share insights, troubleshoot challenges, and discuss new technologies. What We're Looking For * Strong experience providing IT/end-user support in a helpdesk, desktop support, or MSP environment. * Exceptional customer service and communication skills; ability to support both technical and non-technical users. * Ability to prioritize and manage multiple clients and tasks at once while maintaining calm and professionalism. * Strong troubleshooting and problem-solving abilities with a proactive, resourceful approach. * Working knowledge of: * Windows and Mac OS * Microsoft Office and Office 365 administration * Basic TCP/IP networking concepts * Prior customer service experience is required. * Bachelor's degree preferred, but not required. Why Insource * Engaging consulting work without overnight travel * Competitive salary * Health, Dental, Life, Short-Term & Long-Term Disability Insurance * Generous paid time off + company holidays * Tuition reimbursement * 401(k) with company match Insource is Committed to Inclusion At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities. Job Posted by ApplicantPro

Job Description Massachusetts Property Insurance Underwriting Association is seeking a Service Desk/ Support Technician II to join their IT Department. This position reports to the IT Manager - Infrastructure and Security and has no supervisory responsibilities. This position is responsible for providing advanced customer service to end-user calls for assistance by logging, troubleshooting, resolving, escalating, and documenting all tickets using the service desk automated tool. Provides hardware, software, and network support to Association employees, for all equipment and software supported by the IT department, including PCs and laptops, mobile devices, desktop phones, printers. Provides user account management for the network and production applications and maintains established change management documentation procedures. Deploys, upgrades, and maintains system images and end-user software packages. Assists with escalations from the Service Desk Technician. Assists system administrators with server creation, deployment and other responsibilities. JOB REQUIREMENTS: This position requires a high school diploma and 5+ years of prior experience supporting Windows users in a helpdesk environment. Must have a strong knowledge of current Supported Windows OS, Microsoft Office Suite, PC hardware and peripherals, and popular software applications (Microsoft Office Suite, Adobe, Zoom). Must have a working knowledge of Windows Server Active Directory User Management, Group Policy, DNS, Microsoft 365 Entra ID, Intune, OKTA. Strong verbal and written communication skills are needed to communicate with colleagues, clients and/or vendors and an ability to express ideas and concepts clearly is required. Must have a willingness to work as part of a team, sharing information and learning from colleagues. Strong analytical skills and a high level of accuracy and attention to detail are crucial. Must be able to work independently, have computer proficiency and maintain confidentiality Must have good organizational, research, and time management skills and the ability to prioritize and handle many projects at once. Must be able to work with minimal supervision. Microsoft Windows/Azure Certifications, CompTIA A+ or Network+ Certification required. RESPONSIBILITIES: • Answers help line phone calls from users requesting assistance and creates tickets in the service desk automation tool. Manages tickets that originate from the service desk web portal or email. Resolves all open tickets in a timely manner or reassigns them to the appropriate IT personnel., • Uses automated diagnostic programs and research tools, including technical support pages on the Internet and user manuals to solve PC problems. If unable to solve the problem forwards all information to the Support/Systems Administrator. Reports recurrent PC problems to the Support/Systems Administrator., • Creates, modifies, and deletes user accounts as new employees are hired, changes are requested by supervisors for current employees, and as current employees leave. These include but are not limited to PC Logons, Security Cards, Email Services, Infinity accounts, and ImageRight Accounts., • Prepares computers and peripheral equipment for delivery to employees, including imaging new PC hardware with the appropriate software and operating system. Re-images corrupt system as needed., • Aids Support Systems Administrator in creation of Windows Servers and virtual workstations as needed., • Assist in the creation, management and deployment of Microsoft Intune Device policy., • Places service calls for equipment and third-party software to appropriate vendors, as needed., • Meets weekly with IT Manager – Infrastructure and Security to provide updates on open tickets and projects., • Assists users in the proper use of PC hardware and software and provides training when needed., • Keeps current with emerging technologies as they apply to this position. Using training methods provided by association., • Provides backup coverage and support to the Service Desk / Support Technician and Production Support Analyst., • Maintains equipment database and performs equipment audit alongside Service Desk / Support Technician., • Assists in cross organizational duties with GFMS., • Provides backup to the Support Systems Administrator for coverage for maintaining daily backups. To complete the essential functions of this position in a complete and timely fashion, the person must be able to: • Must be able to remain in a stationary position 100% of the time., • Needs to occasionally move about the office to access documents, office machinery, interact with team members, attend meetings, etc., • Operate a computer and other office productivity equipment as needed to meet the requirements of this position., • Read and create both physical and electronic documents., • Effectively communicate with employees, customers, vendors, and other internal and/or external business partners on the telephone, in writing and in person., • Think analytically, concentrate on assigned tasks, observe, and remember detail, and make decisions sufficient to meet the requirements of this position. For more information about Massachusetts Property Insurance, please visit our website at . Interested applicants should send resumes via e-mail. We are an Equal Opportunity Employer. The Association will give fair and equal consideration to all applicants regardless of race, color, religion, sex, marital status, parental status, national origin, ancestry, sexual orientation, gender identity or expression, pregnancy or pregnancy-related conditions, military service, veteran status, age, disability, genetic information, natural or protective hairstyle, prior psychiatric treatment, use of family and medical leave, or any other characteristic protected by relevant federal, state and local laws, except where a good faith occupational qualification applies.

Job DescriptionJob Description:7+ years of experience in ESM - Desktop management. The IT VIP / C-Suite Support Specialist is responsible for providing white-glove, personalized IT support to executive leadership, including C-suite and senior-level stakeholders. This role ensures uninterrupted technology experience by proactively managing, supporting, and enhancing the digital tools, services, and devices used by VIP users. The role directly impacts executive productivity and the perception of IT as an enabler. You will be the face of IT for some of the most visible leaders in the organization, ensuring their digital experience is seamless, secure, and world-class. Executive IT Support:Provide dedicated 1:1 IT support to C-level executives, their chiefs of staff, executive assistants, and direct reports. Offer on-demand, high-priority troubleshooting for hardware, software, mobile, collaboration tools, video conferencing, and enterprise applications. Ensure seamless AV/meeting room support, including pre-meeting checks and real-time troubleshooting for board meetings and executive sessions. Proactive Experience Management: Monitor device health, performance, and updates using tools such as Nexthink, Intune, JamfPro or other endpoint management solutions. Perform regular health checks on devices, applications, and connectivity (Wi-Fi, VPN, etc.) to reduce downtime and escalations. Manage technology refresh cycles for VIP users, including zero-downtime migrations and white-glove device setup. Communication & Relationship Building: Act as a trusted advisor and single point of contact for executive technology needs. Translate complex IT issues into business-friendly language and ensure proactive follow-ups and closure on issues. Maintain discretion and confidentiality in all interactions. Technical Operations:Coordinate with infrastructure, network, and application teams to resolve issues. Maintain accurate documentation of VIP tech profiles, configurations, and preferences. Provide after-hours and on-call support on a rotational or as-needed basis. Required Skills & Qualifications:5+ years in a client-facing IT support role, with at least 2 years supporting executives or VIPs Strong proficiency in Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms Strong knowledge & experience in Windows Autopilot; Apple Business Manager + Intune / JAMF Pro + maybe basics of EntraID for troubleshooting Exceptional troubleshooting and problem-solving abilities under pressure Highly professional demeanor, strong emotional intelligence, and excellent communication skills Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms Ability to handle sensitive information with discretion. Preferred Qualifications:Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside) Experience supporting international executives across time zones ITIL Foundation certification or equivalent experience Executive support in a hybrid or global environment Work Conditions:Onsite presence required in executive locations and for high-profile events Flexibility for occasional travel and on-call support during critical events or outages MUST HAVE:7+ years of experience in ESM - Desktop management. 5+ years in a client-facing IT support role, with at least 2 years supporting executives or VIPs Strong proficiency in Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms Experience in Windows Autopilot; Apple Business Manager + Intune / JAMF Pro + maybe basics of EntraID for troubleshooting Exceptional troubleshooting and problem-solving abilities under pressure Highly professional demeanor, strong emotional intelligence, and excellent communication skills Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms Ability to handle sensitive information with discretion.

Job Description Job Description: The IT Support Analyst is responsible for delivering advanced end-user and organizational support. By partnering with end-users and technology groups, the Analyst ensures all incidents are reviewed, resolved, and reported back within the promised SLAs. The Support Analyst is also responsible for obtaining and disseminating advanced knowledge of internal systems and procedures relating to security, applications, hardware and infrastructure. Responsibilities: • Monitor incoming support calls and ticket queues to ensure timely response and compliance with service delivery standards., • Proactively escalate issues to process or system owners and management to drive efficient resolution., • Collaborate with cross-functional IT teams including Applications, Infrastructure, and Security to troubleshoot, resolve issues, and gather critical information., • Manage user accounts, permissions, and passwords in systems such as Active Directory, Okta, Google Workspace, and other enterprise tools., • Diagnose and resolve hardware and software issues promptly through phone, email, remote access, or in person., • Assist with IT asset management, including inventory tracking and equipment lifecycle management., • Ensure compliance with IT policies, security standards, and data protection guidelines., • Document all support interactions and resolutions within the IT service management (ITSM) system., • Mentors and encourages other team members while supporting their efforts. Ability to effectively train colleagues on systems, process and workflow., • Can comfortably interface with vendors with respect to account relationships and support., • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)., • 3–5 years of experience in IT support, service desk, or similar role, • Strong knowledge of Windows and/or macOS operating systems. ➢ Familiarity with Microsoft 365, Google Workspace, Zoom, and Asset Management Tools (e.g., JAMF, Automox)., • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)., • Experience with ticketing systems (e.g., Jira)., • Knowledge of cybersecurity best practices and endpoint protection tools., • Excellent problem-solving and analytical abilities., • Strong communication and interpersonal skills., • Ability to manage multiple tasks and prioritize effectively., • Customer-oriented mindset with attention to detail., • Team player with a proactive approach to learning new technologies., • CompTIA A+, Network+, or Security+ The annual salary for this role is $70,000 - $80,000. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. EEO Statement: At Boston Globe Media, our mission is to empower, connect, and convene our communities with independent, trusted journalism and storytelling. We know a critical part of achieving this is by having a workforce that is representative of the communities we serve. Boston Globe Media is an equal opportunity employer that welcomes candidates and colleagues of all backgrounds, experiences, perspectives, and skills.

Job Description At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our healthcare system. By joining CHIA as the Deskside Support Engineer, you'll become emersed into one of the largest and most disparate collection of healthcare data in the Commonwealth and play a pivotal role in the stewardship and success of CHIA’s influential and essential healthcare analytics products. The Deskside Support Engineer, reporting to the Manager of Desktop Support, will be a mission critical resource on the CHIA team. You will join an IT operations team of extremely dedicated and thoughtful support engineers that will keep our very fast-moving business partners operational day in and day out. At CHIA, we foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid model includes working from our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.* As a Deskside Support Engineer you will have the opportunity to: Ensure Customer Satisfaction: Inform end users on the status of their requests to ensure customer satisfaction. Handle tickets effectively within timeframes outlined by the Desktop Manager and Director of IT Operations. Provide user-friendly, on-site, or remote support to all CHIA users. Facilitate User Onboarding and Support: Setup of new users, including configuring TEAMS phones, and managing user accounts across multiple systems. Ensure smooth transitions by deactivating users as they leave CHIA. Perform Active Directory administration and support MFD and printer functionality. Troubleshoot and Resolve Issues: Perform analysis, diagnosis, and resolution of laptops, printers, LAN, and other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any issues that require subject matter experts or vendor support. Act as a liaison between vendors and end users when outside troubleshooting/repairs are required. Optimize and Secure IT Operations: Take charge of deploying, repairing, testing, and inventorying software. Implement CHIA IT enterprise images for laptops, and install and patch operating systems and software applications, specifically building and patching Microsoft Windows desktop images to protect against viruses and malware. Streamline Device Management: Install, configure, and troubleshoot devices; utilize IT tools for remote management of desktops and laptops; track inventory. Provide user-friendly, on-site, or remote support to all CHIA users. Maintain Network and Communication Systems: Troubleshoot and resolve network issues. Install, configure, and support state-issued mobile devices and other peripheral devices. Perform system analysis and troubleshooting procedures related to the LAN/WAN infrastructure. Install and maintain communication connections between workstations, printers, etc. Here are the important qualifications we are looking for: Collaborative and Customer-Focused: * Ability to and commitment work collaboratively with internal and external groups to ensure excellent customer service and support. * Strong customer service focus and interpersonal skills. Excellent Communicator and Problem Solver: * Ability to analyze and resolve tier 1 and 2 issues, escalating when necessary. * Excellent written and verbal communication skills. * Ability to professionally communicate with employees at all levels of an organization. Experienced IT Professional: * 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. * Possesses excellent technical knowledge of PC hardware and software, including Microsoft Windows 11, Microsoft Office Suite, Microsoft Exchange (including O365 and Azure), and Apple devices. * Technical knowledge in imaging, deploying, and administering Apple devices. Network and Security Savvy: * Showcases an understanding of network technologies such as LAN, WAN, VPN, and network protocols like TCP/IP, along with network diagnostic tools and techniques. * Demonstrates knowledge of system and network security protocols. Proficient in Active Directory and Documentation: * Possess experience with Active Directory account creation, password resets, distribution groups, and other AD functions. * Demonstrated knowledge of group policy management and creation. * Ability to produce and maintain documentation, knowledgebase articles, and training materials. Highly Organized and Detail-Oriented: * Detail-oriented and highly organized, able to handle a variety of tasks efficiently. * Demonstrated ability to prioritize workload and manage high-pressure situations effectively with minimal supervision. * Take initiative and complete complex technical tasks with minimal supervision. • As an IT professional, you may be required to work in-person additional days to meet operational needs and priorities. Comprehensive Benefits: When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Substitutions: An Associate’s degree in a related field may substitute for one (1) year of the required experience. A Bachelor’s degree or higher in a related field may substitute for the required experience. NAGE Unit 6: Customer Service & End User Support Level II; Deskside Support Specialist Salary is commensurate with experience Salary Range: Level 2 $77,290.20 - 116,401.48 An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials. Powered by JazzHR jxO4aZnMW8