Sr. EBC & Executive Engagement Manager
3 days ago
San Francisco
The Senior Executive Business Center & Engagement Manager, is a highly visible, strategic, and operational role responsible for elevating the company's relationships with its most strategic customers and partners. This role supports the operational excellence and strategic content of the Executive Business Center (EBC) and provides critical support for the broader Executive Engagement Program (EEP), ensuring world-class experiences that directly influence high-value business outcomes. The successful candidate must possess exceptional executive presence, organizational skills, and a deep understanding of corporate strategy. This position is an individual contributor role reporting to the Marketing Director, ABM. Responsibilities include: • Define the strategic vision, standards, and experience principles for the EBC to ensure it consistently delivers high-impact, C-suite-ready engagements, • Establish what "great" looks like and guide teams/vendor partners who execute the day-to-day, • Design the strategic framework for intake, agenda development, briefing flow, and post-meeting follow-up, • Focus on driving business outcomes, deal acceleration, and consistency of executive experience across markets, • Delegate operational excellence to EBC managers and partners, • Set expectations, service standards, and experience guidelines for all day-to-day operators (internal or vendor) and provide oversight and accountability, • Lead the strategy for how internal executive hosts and SMEs engage in briefings and establish playbooks, storytelling frameworks, and training rhythms, • Equip leaders for high-stakes conversations, • Architect the end-to-end executive engagement strategy across the company spanning the Executive Briefing Center, Docusign flagship events (ex: Momentum), regional executive experiences, and high-value third-party programs, • Define the purpose, audience, experience principles, and success metrics for all executive-facing moments, • Partner closely with Sales, Customer Success, Product, and Field Marketing leadership to identify the accounts, opportunities, and executive personas that should be prioritized, • Establish a framework for which executive experiences to activate for which customer segment, deal stage, or opportunity type, • Define the executive experience blueprint for Docusign-owned eventsVIP programs, C-level tracks, tailored executive journeysand collaborate with Experiential, PMM, and Field to ensure alignment to business objectives, • Evaluate and shape the executive strategy for third-party events, determining where and how to activate meaningful C-level interactions that accelerate pipeline and strengthen relationships, • Define the measurement framework for executive engagement across all programs, • Partner with analytics to track meeting influence, deal velocity, sentiment, and post-event impact Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. Basic: • 8+ years of professional experience, with at least 3 years directly managing an Executive Briefing Center, Executive Program, or similar high-touch, client-facing facility, • Experience communicating with C-level executives and senior stakeholders, • Experience managing complex, multi-faceted logistics and schedules under pressure, • Ability to translate high-level business goals into tangible, world-class customer experiences, • Exceptional verbal and written communication skills, • Experience in the relevant industry (e.g., technology, finance, healthcare), • Familiarity with modern event technology, CRM systems (e.g., Salesforce), and internal communication platforms Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary This role is also eligible for the following: • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance., • Paid Time Off: earned time off, as well as paid company holidays based on region, • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement, • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment, • Retirement Plans: select retirement and pension programs with potential for employer contributions, • Learning and Development: options for coaching, online courses and education reimbursements Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster