Field Services Manager - Animal Control
2 days ago
Pasadena
Job Description PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team. JOIN US & MAKE A DIFFERENCE! THE MISSION To lead the way toward a compassionate and caring community for all animals. OUR VALUES LEARNING: We commit to best practice and professional development through continuous education. INTEGRITY: We value honest and transparent communication and decision making using evidence based practices. COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service. KINDNESS: We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination. JOB TITLE: Field Services Manager FLSA: Exempt FT/PT: Full Time JOB SUMMARY Support the Director of Field Services in Management of the Field Services Program and animal control services personnel. The position includes management of animal control officers, enforcement of Municipal Ordinances, County Codes and State Laws pertaining to animals. SUPERVISORY RESPONSIBILITIES: Animal Control Officers & Dispatchers JOB DUTIES AND RESPONSIBILITIES • Represent Pasadena Humane with professionalism and excellent customer service to law enforcement, public, and during events. Serve as a spokesperson when assigned., • Ensure humane animal treatment and staff safety., • Supervise Animal Control Officers in enforcement of laws, service response, and impounding animals., • Provide constructive feedback to staff to ensure consistency in quality of work., • Address client complaints and handle escalations., • Identify and report animal care, behavior, and medical concerns, document in shelter software., • Maintain accurate records for investigations and impounds; prepare cases for hearings and filings., • Manage department data, reporting, and ensure compliance with policies and laws., • Assist Director with budget management and operational performance., • Monitor quarantines and coordinate with LA County as needed., • Oversee dispatch assignments and ensure timely response., • Develop and implement training and SOPs in collaboration with the Director of Field Services., • Support professional development, cross-training, and coaching of staff and volunteers., • Hire, train, evaluate, and coach Animal Control team, including scheduling., • Maintain and schedule field service vehicles and emergency resources., • Monitor and recommend updates to field equipment., • Facilitate team meetings and support a positive work culture., • Collaborate on diversion/intervention cases and manage complex cruelty investigations., • Perform dispatcher duties and manage service requests as needed., • Promote safety, compliance, and community-focused programs., • Attend meetings, deliver presentations, and engage in outreach and humane education., • Collaborate across departments and support special projects., • Uphold Pasadena Humane values, mission, and a culture of philanthropy., • Perform other duties as assigned. REQUIREMENTS AND QUALIFICATIONS • Bachelor’s degree is preferred but an equivalent combination of education and experience will be considered., • 5 years experience working in Animal Control with a minimum 3 years experience in a supervisory role with training responsibilities., • Possession of a valid and appropriate California Driver’s License and insurable to drive company vehicles, maintained during the course of employment, • P.O.S.T. Certified P.C. 832 Level-3, • California Humane Officer designation preferred, • Experience working with groups diverse in age, culture, and in varied settings, • Excellent interpersonal communication (both written and verbal), leadership, customer service, and public speaking skills, including the ability to write/edit materials for publication, • Bilingual (English/Spanish/Mandarin/Armenian) preferred, • Must understand, adhere to, and remain up to date with animal control-related policies, rules, laws and regulations., • Must be a U.S. citizen (for Humane officer designation) or a permanent legal resident., • Proven experience in building effective teams through management and coaching, performance management, providing constructive feedback, rewards and recognition, and goal setting, • Proficient in computer applications, including the shelter system, Microsoft suite and email., • Commitment to improving professional skills and knowledge by attending seminars, workshops, conferences and the like. Must attend regular training and participate in continuous learning opportunities., • Ability to meet deadlines and work independently., • Excellent communication and management skills and proven organizational ability., • Strong sense of professional judgment and ability to maintain confidentiality., • Must have program development skills and an eye for departmental improvements., • Must be able to work early morning shifts, mid-day shifts, late evenings/night shifts, weekends, holidays, as needed or assigned by the Director of Field Services,, • Ability to perform multiple tasks and manage several projects simultaneously, • Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness., • Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach. Refrain from abusive, insubordinate and/or violent behavior., • Must be able to work as a team, as well as independently with minimal supervision., • Must provide positive, proactive customer service., • Must have a positive attitude. WORK SCHEDULE • Must be able to work early morning shifts, midday shifts, late evenings/night shifts, weekends, holidays, as needed or assigned by the Director of Field Services., • Must report to duty during emergency or natural disaster situations. WORKING CONDITIONS • Fast-paced environment. Employees are exposed to numerous animals (live and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear and/or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.