Service Supervisor
hace 11 días
Rochester
Job DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?Siewert Equipment, a Division of Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the water, waste-water, industrial, process, heating, and cooling markets. Job Title: Service SupervisorDepartment: Rochester ServiceLocation: Rochester, New YorkReports To: Assistant Service ManagerJob Overview: Siewert Equipment, Division of Cummins-Wagner, is an established distributor and service provider for pumps & process equipment. The Service Supervisor oversees all Service Technician functions, assists the Assistant Service Manager & Coordinators with daily operations, and works with the Service Manager in support of department performance, growth, and development. This is a key role in a dynamic work environment and includes responsibility for service estimating, planning, scheduling, project management, quality workmanship, safety, training, teamwork and customer relations. This position requires an experienced and motivated professional with a high degree of technical and administrative skills, with the ability to drive and develop our service & repair business. Essential characteristics include excellent communication & supervisory skills, computer proficiency, ability to oversee multiple projects, and reasonable flexibility for travel and overtime.Our most successful Service Supervisors: • Possesses superior communication, analytical, and organizational skills, • Exhibit goal-oriented behaviors and time management principles, • Exude a customer-focused attitude, • Apply extensive attention to detail to all tasks, • Toggle between projects and responsibilities with ease, • Possess the ability to work outdoors in seasonal conditions and lift up to 50 pounds unassisted and 100 pounds assisted, • Proficient with mobile devices and computers; advanced proficiency with Excel preferred, • Must maintain an active driver's license with a clean driving record, • Minimum of 5 years' experience in maintenance and repair - emphasis on full-cycle payrollScope of Responsibility:, • Supervision and scheduling of multiple service technicians., • Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives., • Preparation of inspection & repair reports and assist with repair estimates & quotations., • Coordinate with partnering companies for services in areas such as metal machine & fabrication, electric motors and controls, vibration analysis, and crane & rigging services., • Build & nurture relations with sales team, customers, and principals, and do so with responsible utilization of service resources to balance customer satisfaction and company profitability., • Provide Service Technicians with the proper trainings, certifications, tools & other resources required to perform assigned work in a safe, quality, and cost-effective manner., • Maintain a clean, organized & professional work environment to include shop, warehouse, office, vehicles, and job sites., • Facilitate & document frequent “tool box” type meetings with emphasis on safety, workmanship, training, and examples of extraordinary service., • Accuracy and timeliness of technician timesheets and expense reports., • Assist with the improvement of and compliance with quality procedures and typical practices., • Employee training and development to improve department capabilities and versatility. Utilize Cummins-Wagner BTU system as an employee training and record-keeping tool. Flexibility to work overtime & weekends as required., • Reasonable travel as required.Cummins-Wagner Gives Back to Employees:, • Employee Stock Ownership Program, • Bonus Program, • Tuition and Certification Fee Assistance, • 401k Match, • Flexible Spending Account, • Comprehensive Health Insurance, • Life Insurance