Functional Analyst
13 days ago
Goshen
Job Description Position Summary We are seeking a Functional Analyst to support a project for Orange County in Goshen, NY, providing functional expertise for Oracle E-Business Suite (EBS) and Business Intelligence (BI) applications. In this role, you will work closely with county stakeholders, end users, and technical teams to support application operations, troubleshoot issues, and ensure systems are used effectively. The Functional Analyst will play a key role in application support, issue triage, testing, documentation, and ongoing system optimization within a public-sector consulting environment. Key Responsibilities • Provide functional application support and account management for Oracle EBS and BI applications., • Interact directly with client end users, client focal points, and internal functional and technical team members., • Ensure user accounts and responsibility assignments are properly approved, documented, and maintained., • Monitor the Tier 2 ticket queue, triage issues, resolve tickets, or assign to appropriate functional or technical resources., • Perform preliminary troubleshooting to determine whether reported issues relate to standard functionality, customizations, or defects., • Document reported problems, including summaries, error messages, reproduction steps, and transactional examples (e.g., invoice, item, customer number, request ID)., • Reproduce and demonstrate issues and expected outcomes to technical resources as needed., • Perform quality assurance (QA) testing and support User Acceptance (UAT) testing activities., • Develop, maintain, and execute application checklists, work instructions, and support documentation., • Participate in team meetings and user group sessions, including ticket prioritization, reporting, and tracking activities., • Prepare clear, accurate, and timely meeting notes and documentation., • Support after-hours production releases, patch validation, and deployment activities as required., • Perform additional duties as assigned by management. Qualifications • Bachelor’s degree in Information Systems, Business, Accounting, Computer Science, or a related field preferred (or equivalent experience)., • Experience supporting Oracle E-Business Suite (EBS) and Business Intelligence (BI) applications., • Experience providing functional application support in a consulting or enterprise environment., • Experience working with ticketing systems and Tier 2 support processes., • Familiarity with application testing methodologies, including QA and UAT., • Strong functional understanding of enterprise applications, business processes, and system workflows., • Excellent analytical and problem-solving skills., • Strong written and verbal communication skills., • Ability to document issues, processes, and procedures clearly and accurately., • Ability to work effectively with both technical and non-technical stakeholders., • Strong organizational skills with attention to detail and follow-through., • Ability to manage multiple priorities in a fast-paced, client-facing environment. Work may be performed in an office environment, hybrid setting, or fully remote, depending on project requirements and business needs. Travel may be required based on client engagements. Disclaimer: This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with this role. Management may modify or assign additional tasks as business needs evolve. Benefits: CherryRoad offers a comprehensive benefits package for full-time employees that includes health insurance (medical, dental, and vision, paid time off, paid sick time, paid holidays, and a 401(k) retirement plan with employer contributions. Part-time employees are eligible for paid sick time and the 401(k) plan. CherryRoad is an Equal Opportunity Employer. We consider all qualified applicants without regard to legally protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category under federal, state, or local law.