Senior Systems Engineer
28 days ago
Fort Lauderdale
Job Description Senior Systems Engineer – Advance Your Career with L7 Solutions! L7 Solutions, a leader in IT and cybersecurity, is seeking a Senior Systems Engineer to drive innovation and deliver top-tier technical solutions. In this role, you’ll design, implement, and support cutting-edge IT infrastructure for our clients, ensuring optimal performance and security. ✔ Competitive Salary + Growth Opportunities ✔ Hands-On Work with Advanced Technologies ✔ Collaborative, High-Performance Team Environment If you're a skilled engineer ready to take on complex challenges and make an impact, apply today! As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks. The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects. Basic Functions: • Provide IT support relating to issues with internal systems and network infrastructure., • Support services for Microsoft-related technologies: Windows Server, Microsoft 365, Azure, SharePoint, etc., • Support services for virtualization technologies: VMware, Citrix, and Microsoft., • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security., • Administer hosted and cloud solutions for customers using technologies that meet their requirements., • Support disaster recovery solutions., • Remote access solution support: VPN, Terminal Services, and Citrix., • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets., • Document maintenance for all computer systems and network infrastructure., • Improve customer service, perception, and satisfaction., • Escalate service or project issues that cannot be completed within agreed service levels., • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals., • Document internal processes and procedures related to duties and responsibilities., • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry., • Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed., • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP., • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care., • Diagnosis skills of technical issues., • Ability to multi-task and adapt to changes quickly., • Technical awareness: an ability to match resources to technical issues appropriately., • Service awareness of all organization’s key IT services for which support is being provided., • Understanding of support tools, techniques, and how technology is used to provide IT services., • 401K with company match, • Mobile phone reimbursement, • Competitive salary based on experience and qualifications, • Health, vision, and dental benefits included, • Mileage reimbursement, • Performance-based incentives, • Generous bonus levels, • Full on the job training & support, • Fun working environment and culture, • Great opportunity for advancement Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights! Powered by JazzHR SGbzA1Mu30