Leasing & Resident Experience Specialist
4 days ago
Saint Paul
Job Description JOB TITLE: Leasing & Resident Experience Specialist LOCATION: Viking Lakes Residences 710 Vikings Parkway Eagan, MN 55121 TYPE, HOURS, COMPENSATION & SUMMARY: Tuesday–Friday: 11:30 AM–8:00 PM | Saturday: 8:30 AM–5:00 PM Full-time, 40 hours weekly Full benefits package, $22 - $24/hr SUMMARY: Passionate about creating exceptional experiences? Detail-oriented with a strong work ethic? Join us in setting a new standard. At Viking Lakes Residences, we are more than a traditional apartment community. We are part of a vibrant, master-planned campus defined by premier amenities, dynamic energy, and a commitment to excellence. This is a place where hospitality meets home, and where every interaction shapes the resident journey. The Resident Experience Specialist plays a critical role in delivering that vision. As the front-line ambassador, this position is responsible for curating a seamless, elevated experience for residents, guests, and partners alike. You will serve as the first impression of Viking Lakes Residences and a key driver in fostering a welcoming, service-driven environment that reflects the highest standards of the MV Ventures brand. This role goes beyond day-to-day operations. You will help shape the culture of the community, anticipate needs, and resolve challenges with intention. This includes overseeing our world-class amenities and resident reservations, while collaborating on and promoting year-round resident programming that brings energy and connection to the community. Through attention to detail, professionalism, and a commitment to excellence, you will create moments that leave a lasting impact and elevate the overall living experience. The Resident Experience Specialist is instrumental in driving resident satisfaction, supporting team performance, and reinforcing the reputation of Viking Lakes Residences as a best-in-class community. ROLES AND RESPONSIBILITIES: • Provide excellent, top-notch customer service to residents, guests, and vendors., • Take ownership of the Resident Experience and develop initiatives to grow the department., • Communicate with team members and residents professionally., • Lead Resident Experience initiatives such as community events, resident retention, and customer service., • Research and propose new community offerings to the Community Manager as part of the resident experience., • Answer phone calls and emails in a professional, timely manner., • Keep the office flow going, ensuring that everyone who walks through the door receives prompt attention., • Monitor and assist residents moving in and out of our community while keeping experience front-of-mind., • Manage resident package rooms and lockers and assist with incoming and outgoing packages in a timely manner., • Manage amenity and space reservations (both internal and external), including scheduling, communication, etc., • Light security duties such as locking/unlocking common areas, monitoring security cameras, parking audits, and reporting any suspicious activity to management promptly., • Assist with vendor access to community and/or apartments as needed., • Complete a daily building walk of common spaces to ensure visual appeal and cleanliness., • Assist with ad-hoc administrative duties and/or light cleaning or maintenance duties as assigned., • Follow all company policies, laws and abide by property grooming expectations., • Provide back-up leasing support including conducting prospect tours, assistance during the application process, conducting move-in orientations, and other tasks as assigned. QUALIFICATIONS: To perform this role successfully, the individual must be able to perform each essential duty successfully. The requirements listed below are representative of the knowledge, skill and/or ability needed for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EXPERIENCE AND EDUCATION: • 2+ years’ experience in multi-family communities, hospitality, receptionist or similar., • Experience in customer service role. TECHNICAL KNOWLEDGE AND OTHER COMPETENCY REQUIREMENTS: • Familiarization with luxury apartment living., • Master of customer service., • Local familiarization of Eagan offerings such as restaurants, parks, activities, and events. Ability to research., • Intermediate computer and typing skills – able to comfortably operate Microsoft office suite and quickly learn and troubleshoot software necessary., • Experience working with residential property management software, preferably Yardi and/or RealPage., • High level of attention to detail, demonstrating initiative, professionalism, personal awareness, and integrity, • Knowledge or ability to learn and adhere to Federal and State Fair Housing Laws., • Effectively communicate in a professional manner on a regular basis with team members, leadership, residents, tenants, and vendors., • Excel in a fast-paced, dynamic environment; ability to adapt to changing priorities; remain focused under pressure; able to meet deadlines., • Calmly manage conflict, difficult and/or emotional situations; focus on resolving issues and achieving an effective solution., • Ability to work independently, with minimal supervision, while also effectively working as part of a team., • Dependable, accountable, and punctual; willingness to work overtime and on-call, as well evenings, weekends and holidays as needed., • Understand business objectives (profitability, quality, professionalism, efficiency, and effective use of time/resources), and is results driven; develop practical strategies; make sound business decisions., • Treat others with respect; show sensitivity to and respect for cultural differences; support diverse workforce and help to ensure workplaces and living communities are free from unlawful discrimination and harassment., • Maintain confidentiality and discretion regarding sensitive proprietary and confidential information of company, residents, tenants, and customers. PHYSICAL DEMANDS: • Must be able to lift, push, pull and/or move up to 30 lbs. Will be seated during majority of workday, though will be on your feet and mobile for extended periods depending on job duty., • Regularly performs computer work and operates office equipment. BENEFITS: MV Ventures provides benefits to all full-time employees that include, but are not limited to: Health, Dental, & Vision Insurance, employer paid Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, 401(k) & 401(k) match. NOTE: This position complies with MV Ventures policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing commercial and multi-family housing operations. MV Ventures is an Equal Opportunity/Affirmative Action employer, and encourages historically underrepresented applicants, including women, minorities, individuals with disabilities, and protected veterans to apply. WHO WE ARE: MV Ventures Management, LLC d/b/a MV Ventures, a Wilf family-owned company, is a full-service real estate owner, developer, general contractor, and property management organization in Minnesota. Our mission is the development, construction, management, and activation of best-in-class destinations that transcend generations. Viking Lakes Residences currently features 483 units, which will become 600+ units of multi-family rental property, providing best-in-class service and exclusive amenities to a variety of residents and clients. Currently included at the pet-friendly Viking Lakes Residences are four individual apartment buildings, containing amenities such as a clubroom, co-working space, mini-market, and package room as well as a shared pool and entertainment area. In addition, the community’s Clubhouse includes a lap pool and spa, fitness center, bowling alley, sports simulator, lounge areas, multiple indoor and outdoor gathering spaces, and the leasing/management office. We provide a dynamic community for residents to enjoy trails, restaurants, retail, and entertainment. Adjacent to the community is Velvaere Mae, a luxury hair salon and Copper & Rye Kitchen + Bar, a modern kitchen & bar serving elevated comfort food and thoughtful cocktails. Viking Lakes Residences is part of the larger Viking Lakes campus, a 200+ acre mixed-use master development and best-in-class destination bringing a vibrant, diverse, and sustainable environment to tenants, residents, partners, and the community. It is innovative, delivering new-to-market concepts to Minnesota while creating a place to live, work and play not just for today, but for the next 150 years. Anchored by the Minnesota Vikings headquarters and training facility, TCO Performance Center, Viking Lakes is also home to Omni Viking Lakes Hotel, Twin Cities Orthopedics Eagan Clinic, Training HAUS and the Minnesota Vikings Museum and Locker Room Store. The Viking Lakes Innovation Center, located in the heart of campus, features world-class tenants such as United States Tennis Association – Northern Section, TCO Bio Lab, Clifton Larson Allen, Salvo Soccer, and MV Ventures.