ABA Center Operations Specialist
24 days ago
Winston-Salem
Job Description We know that to deliver exceptional care, we must first empower our staff. When you join us, you're not just taking a job—you're stepping into a supportive, collaborative, and uplifting work environment where your well-being and professional growth are our top priorities. The Hub (and Heart) of the Center: We're Looking for a Center Operations Specialist! Impact, Integrity, Incentives: Experience the Difference! See why A Bridge to Achievement is the ideal place to start (or grow!) your career. SUMMARY: The Center Operations Specialist provides essential daily support to ensure the smooth, safe, and efficient functioning of the center. As an opening and closing keyholder, this role upholds safety and security standards while also supporting scheduling functions, family engagement, and operational needs throughout the day. The Specialist covers the afternoon scheduling line, coordinates same-day schedule adjustments, and serves as a frontline liaison for families, visitors, and staff. Through direct support, communication, and attention to detail, the Center Operations Specialist helps create a structured, welcoming, and learner-centered environment aligned with ABtA's mission and values. A Bridge to Achievement is seeking an Administrative Professional to join our team! This role is onsite and requires availability to work: Monday through Friday, 7:30 AM to 6:30 PM (Actual Shifts Will Vary). ESSENTIAL FUNCTIONS: • Open and/or close the center as a keyholder, following all safety, sanitation, and security procedures., • Maintain cleanliness and organization standards throughout the center, ensuring a safe and supportive environment., • Respond to radio calls to provide toileting assistance, behavior support, or help maintain staffing ratios (e.g., 2:1 coverage)., • Ensure learner safety by adhering to least restrictive environment practices and assent-based care., • Provide afternoon coverage of the scheduling line, coordinating and adjusting schedules for staff and learners in collaboration with clinical staff and the Scheduling Supervisor., • Use ABA program management software to implement schedule changes and maintain accuracy of records., • Communicate schedule updates promptly and clearly using calls, texts, emails, or in-person communication with staff, families, and supervisors., • Welcome and check in learners and families during drop-off and pick-up, providing a positive and professional first point of contact., • Act as a liaison with outside parties (e.g., delivery drivers, mail carriers, visitors) and direct them to appropriate staff., • Foster a warm and inclusive environment that reflects ABtA's B.R.I.D.G.E. values., • Assist with preparing, organizing, and maintaining program materials and supplies., • Support and, when needed lead, group activities across the center., • Help with the completion and maintenance of required records at the direction of the Center Operations Supervisor., • Consistent Hours: Enjoy a predictable schedule with 40 hours weekly., • Premium Pay: Get Exceptional Wages that are highly competitive—you deserve it!, • Recharge & Reset: Enjoy Generous Paid Time Off (PTO) so you can actually take that Vacation!, • Holiday Bliss: Celebrate with Paid Holidays—because your time off should be stress-free., • Comprehensive Benefits: We offer great health, dental, vision, and life insurance. We've got you covered!, • Protection Power-Ups: Optional Ancillary Insurance through Aflac (Short-Term Disability, Long-Term Disability, and more) for extra peace of mind., • Your Financial Future: Invest in yourself with our 401(k) Plan with Company Match—free retirement money!, • Personal Support System: Access our incredible Employee Assistance Program (EAP) for you, your partner, and your dependents. Includes free crisis counseling, financial advice, legal help, and exclusive discounts!, • Built-in Raises: Enjoy Annual Performance and Promotion Raises—your growth directly increases your paycheck., • Learn & Earn: Enjoy Initial and Ongoing Paid Training and Supervision—we pay you to get better at your job!, • PAID RBT Certification: If you aren't currently certified, we've got you! We cover your RBT training, exam, and application costs upon successful completion. Get certified free!, • 401k Retirement Plan with a company match, • Healthcare Insurance Options (Medical, Dental, Vision and Life), • Ancillary Insurance Options through Aflac (STD, LTD, and more!), • Employee Assistance Program (EAP) for all employees (plus their partners and dependents) which includes counseling services, financial services, legal services, discounts and more!, • Parental Bonus: Welcoming a new family member is a big deal! We provide a Parental Bonus to support you during that special time., • Referral Bonus: Know someone great? Earn a Referral Bonus for bringing talented professionals like yourself onto our team! Compensation: $17.00 - 22.00 QUALIFICATION REQUIREMENTS: • High school diploma or equivalent required, • Working towards or has obtained a Degree in Behavioral Science or related field (such as; Psychology, Special Education, Elementary Education, Applied Behavior Analysis, Occupational/Physical/Speech Therapy or Counseling/ Social Work) preferred, • Minimum of one year of overall experience in administration, office upkeep, or receptionist duties preferably in a related human services or healthcare field required, • Minimum of one year of overall experience within a related human services field (IDD/DD, ABA, etc) preferred, • A good-standing Registered Behavior Technician (RBT) certification through the Behavior Analyst Certification Board KNOWLEDGE, SKILLS, & ABILITIES: • Demonstrated commitment to upholding ethical standards and promoting a positive, inclusive workplace culture rooted in fairness, respect, and collaboration., • Ability to work effectively and stay learner- and employee-focused within a fast-paced center environment, maintaining professionalism and composure in dynamic situations., • Strong organizational and time management skills, with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail., • Excellent interpersonal and communication skills, with the ability to collaborate effectively within a high-functioning, interdisciplinary team., • Proven ability to deliver exceptional customer service through professionalism, patience, and a solutions-oriented mindset., • Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and Google Workspace (Docs, Sheets, Drive), with a willingness to learn new platforms and systems as needed., • Demonstrated reliability, accountability, and adaptability in completing tasks and supporting operational workflows across multiple service areas., • Must be able to observe and move with children in their natural environments (e.g. ABtA center, home, school and/or outside or in community), • Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity, • Must be able to perform the following gross motor activities:, • Climbing (e.g. upon playground equipment), • Bending over (e.g. to assist child with writing or pick up reinforcers off ground), • Squatting (e.g. to assist child putting on shoes), • Running (e.g. running through a sprinkler with a child), • Carrying (e.g. teaching materials, toys, art supplies) up to 15lbs, • Must be able to perform the following fine motor activities:, • Pincer grasp (e.g. manipulation of teaching PECS icons), • Writing (ex. Filling out paper form with a pencil or pen), • Using scissors and various craft supplies, • Grasping objects (e.g. keys, door knobs, etc), • Twisting of hands/wrist or fingers (e.g. Tying Shoes, fastening a button, using a zipper, etc), • Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity, • Must be able to lift children up to 50lbs, • Must be able to utilize safe non-violent crisis intervention techniques with program participants of all ages (raising arms above head to block, stepping back, reaching behind shoulders, etc), • Must be able to teach and assist with toileting skills. (e.g. changing diapers, lifting on an off toilet), • While performing the duties of this job the employee is regularly required to operate a computer, telephone, tablet, and keyboard WORK ENVIRONMENT: This position works primarily out of a climate-controlled ABtA center/office location that complies with all relevant safety and accessibility regulations.This position works primarily indoors, but some locations may have an outdoor playground which would expose the employee to natural elements when working with learners who have transitioned outdoors. Employees are expected to contribute to maintaining cleanliness and tidiness in shared areas while at the office. Employees may be subject to various noise conditions based on room usage, room type and the use of radio systems to communicate across the building. Employees are expected to assist learners in the bathroom for toilet training and diaper changing. ABtA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
