Assistant Operations Manager
13 days ago
Nashville
Assistant Operations Manager — Housekeeping Focus 📍 Nashville, TN | 🕐 Full-Time (9:00 AM–6:00 PM, plus as needed) | 💼 Reports to: Operations Manager Are you a hotel housekeeping supervisor or manager ready to step into broader operations? At Humming Host, we’re seeking an ambitious, process-driven, people-loving Assistant Operations Manager with strong housekeeping experience to support day-to-day operations across our portfolio. Your primary mission: assist the Operations Manager while supervising housekeeping, maintenance vendors, and inventory to ensure hotel-level standards and smooth, on-time turnovers. About Humming Host Humming Host manages a growing portfolio of 50+ design-forward, high-end short-term rentals in Nashville, TN, serving families, groups, and corporate travelers. Founded in 2021 by hospitality professional Melissa Dorange (with experience in Michelin-starred kitchens and lifestyle brands like Mama Shelter, The Hoxton, and 1Hotels), we bring hotel-grade service to an innovative, ever-evolving industry. Our tight-knit team of 8, spread across Nashville and the Philippines, is driven by efficiency, guest satisfaction, and hospitality with heart. Our vision? To become “the Four Seasons of short-term rentals.” Ideal Candidate You’re a current or former hotel housekeeping supervisor/manager with 4+ years of leadership experience and a passion for quality, systems, and people. You’re ready to broaden your scope beyond housekeeping into vendor management, inventory, and day-to-day operations. We also welcome candidates with short-term rental management experience, especially well versed in addressing all kind of maintenance issues (technology, plumbing, electricity, or small repairs that can be fixed during an inspection) You are: • Housekeeping-strong → You know five-star standards and how to deliver them at scale., • Maintenance -strong → You are resourceful when it comes to small repairs & coordination with a vendor, • Career-driven & ambitious → You see this role as a launchpad toward Operations leadership., • Leadership-oriented → You’ve coached and motivated teams to exceptional results., • Process-driven & detail-obsessed → Organization and flawless execution are your default., • Reliable → you understand the urgency of each issue and address proactively. You don't leave an issue open without closing the loop, • Collaborative & people-first → You build strong relationships with vendors and teammates., • Available on weekends → most departures are on Sunday which is our busiest day This Role Is Not For You If… This position requires a hands-on, guest-focused problem-solver. It’s not the right fit if: • You do not have operations experience, • You do have any management experience, • You prefer to sit behind a desk and focus only on administrative tasks., • You don’t have a strong eye for detail., • You don’t enjoy being hands-on or inspecting properties by yourself., • You don’t feel confident coaching or guiding a team of housekeepers/maintenance., • You aren’t guest-centric or motivated by creating great guest experiences., • You avoid digging into issues to understand them fully and resolve them permanently., • You rely on being told exactly what to do instead of being ressourceful. Your Role & Responsibilities Operational Support (Daily Focus) • Assist the Operations Manager in day-to-day tasks and decision-making., • Manage and coordinate third-party housekeeping and maintenance providers., • Conduct property inspections; ensure standards are met before check-in., • Handle early check-ins/late checkouts: approvals, prep, and coordination., • Oversee turnover readiness: post-checkout prep and pre-arrival inspection., • Restock owner closets and maintain inventory across the portfolio., • Meet vendors on site to coordinate and resolve maintenance issues., • Supervise all maintenance, cleaning, and inventory workflows; escalate issues you cannot resolve or items that involve owner responsibility over $400 to the Operations Manager., • Partner with and direct an Operations Coordinator who supports back office tasks (scheduling vendor appointments, generating codes, invoicing, documentation, etc.)., • Inventory management to ensure the supply room is always stocked, • Make and deliver welcome gifts for VIP guests, • Occasionally assist guests on-site, • Participate in the daily scrum at 9:30 AM Standards, Systems & Communication • Maintain hotel-level cleaning standards and consistency across properties., • Keep storage spaces organized and property supplies stocked., • Communicate promptly and clearly with vendors, guests (as needed), and internal teams., • Contribute to SOP improvements that make our processes scalable and repeatable. Tools & Systems You’ll Use • Breezeway → Maintenance & housekeeping management, • Guesty → PMS & channel manager, • Slack → Internal communication, • Trello → Project management, • Google Workspace → Sheets, Docs, and more What Success Looks Like • Turnovers are timely, consistent, and meet hotel-level standards., • Third-party vendors are well-coordinated, responsive, and cost-effective., • Inventory and owner closets are accurate, organized, and proactively replenished., • Issues are resolved quickly; appropriate escalations to the Operations Manager happen on time (especially owner-billable items)., • Guest satisfaction improves through fewer defects and smoother stays., • You gain the cross-functional experience to step confidently toward senior operations roles. Compensation & Perks • Competitive salary → $55,000–$65,000 (based on experience), • $200 monthly gas stipend, • 401(k) after 6 months, • Financial advisory sessions, • 10 days PTO + flexible scheduling, • Quarterly staycations in our Nashville luxury homes — see hospitality from the guest perspective How to Apply If you’re ready to bring hotel-level rigor to day-to-day operations and grow your career in multi-property hospitality, we’d love to hear from you. 📩 Send your resume and a short note about why you’re a great fit to