Tallahassee
Job DescriptionBDC Manager – Lead From the Front High-Volume Hyundai Dealership We don't need another manager. We need a leader. The Role You'll own our BDC operation from the ground up. This means taking calls yourself, setting the standard, and building a team that crushes goals every single day. You'll lead a small, focused team of BDC reps in a fast-paced, high-volume environment where every call matters and every lead counts. This isn't a desk job. You're on the phones, coaching in real-time, and working hand-in-hand with sales, service, and management to maximize every opportunity that comes through our doors. What You'll Do • Lead by example – Take incoming calls and work leads alongside your team, • Drive performance – Own BDC metrics: conversion rates, appointment sets, show rates, and contact attempts, • Train and develop – Coach your reps daily to improve their phone skills, objection handling, and closing techniques, • Collaborate across departments – Partner with sales and service to ensure seamless customer handoffs, • Manage workflows – Optimize lead response times and follow-up processes in our CRM, • 2+ years of automotive BDC experience, • Proven track record as a high performer, • Strong phone skills and negotiation ability, • CRM proficiency (Drive Centric experience is a major plus), • Ability to thrive in high-volume, fast-paced environments, • Leadership presence – your team follows because they respect you, not because they have to, • Competitive drive – you hate losing more than you love winning, • Accountability – you own results, good or bad, • Energy – you bring it every dayWhat We Offer, • Competitive compensation, • Health, dental, and vision insurance after 30 days of employment, • Employer paid life Insurance, • Supplemental life, disability, cancer and accidental benefits, • PTO, Paid Bereavement, • 401(k) retirement plan with employer match, • Opportunity to build and lead a winning team All candidates subject to background check, drug screening, and valid driver's license verification. Equal Opportunity Employer