Concierge Assisted Living 2pm-8pm (Must work Weekends )
23 days ago
Jupiter
Job DescriptionDescription: The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that needs to be completed. Essential Duties & Responsibilities: • Functions as the main resource center to all callers, guests, and vendors., • Ensures accurate visitor check in through the visitor check in process., • Assists all residents, guests and employees at the temperature kiosk., • Produces visitor reporting as needed., • Initiates emergency codes as per safety guidelines., • Receives and provides direction to visitors while ensuring customer satisfaction., • Proactive, approachable and solution focused., • Keep updated on all processes, procedures, and company announcements., • Receives mail, sorts, and ensures timely delivery., • Performs clerical duties and aids on projects as needed., • Carries out telephone answering, and reception duties as required., • Greets residents and visitors. Answer’s inquiries and gives directions., • Handles entering all workorders from families and staff, • Collates brochures for the sales/marketing department and administrative tasks as needed., • Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed., • Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary., • Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc., • Maintains and keeps desk and entry area neat and organized., • Maintains adherence to all company personnel policies and established operating policies and procedures., • Performs other related duties as assigned. Requirements: Required Skills & Abilities: • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Able to concentrate with frequent interruptions., • Able to talk and hear effectively to convey instructions and information to residents and team members., • Able to work under stress and in emergency situations., • Excellent time management skills with a proven ability to meet deadlines., • Extensive knowledge of office administration, clerical procedures, and recordkeeping systems., • High school diploma or GED., • Hospitality experience a plus., • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds., • Able to stand or walk 75% of the day., • This job operates in a professional office and senior living environment. This role routinely uses standard office equipment., • Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions., • Use personal protective equipment and supplies when needed: