Service Manager
hace 2 meses
Punta Gorda
Job DescriptionDescription: The Service Manager is responsible for leading front-of-house operations and delivering exceptional guest experiences. This role directly supervises dining room, bar, host, and support teams during service, ensuring strong execution, hospitality standards, and shift performance. This is a hands-on floor leadership role for a manager who can balance guest-facing hospitality, team coaching, and shift-level business discipline in a fast-paced, high-volume environment. Key Responsibilities1) Shift Leadership & Service Execution • Lead front-of-house shifts from pre-shift through close, • Set the tone for service, urgency, and professionalism on the floor, • Direct FOH flow across host stand, dining room, bar, and support stations, • Monitor wait times, seating rotations, table turns, and service pacing, • Ensure opening, mid-shift, and closing sidework/checklists are completed, • Maintain floor visibility during peak periods and high-volume service windows2) Guest Experience & Hospitality, • Model and enforce hospitality standards consistent with each concept’s brand, • Visit tables, engage guests, and build repeat-business relationships, • Handle guest concerns, service failures, and recovery situations promptly, • Empower staff to solve issues appropriately while escalating when needed, • Maintain a polished atmosphere, including music, lighting, cleanliness, and presentation standards3) Team Supervision, Coaching & Accountability, • Supervise servers, bartenders, hosts, food runners, bussers, and support staff, • Lead pre-shift meetings with service focus, features, and operational priorities, • Coach in real time on service steps, salesmanship, menu knowledge, and professionalism, • Support onboarding and training of new FOH team members, • Reinforce standards for attendance, appearance, uniform compliance, and conduct, • Document and communicate performance issues to senior leadership per company process4) Sales, Labor & Shift Performance, • Monitor shift staffing levels and deploy labor based on business volume, • Support productivity and labor-cost control without sacrificing service quality, • Track and manage comps, voids, discounts, and guest recovery spend, • Drive check averages and beverage sales through coaching and feature execution, • Assist with daily sales awareness and shift-level performance reporting, • Coordinate with BOH leadership to maintain ticket flow, pacing, and guest satisfaction5) Bar & Beverage Oversight (FOH Support Role), • Support bar operations, guest flow, and bartender performance, • Reinforce responsible alcohol service, ID checks, and intoxication prevention protocols, • Monitor bar cleanliness, organization, and presentation standards, • Communicate low-stock or product-quality issues to bar/management leadership6) Compliance, Safety & Standards, • Enforce sanitation, health, and workplace safety standards in FOH areas, • Ensure compliance with alcohol service laws and company policies, • Maintain incident awareness and complete reports accurately and promptly, • Support facility readiness by identifying maintenance and cleanliness issues and following through7) Administrative & Communication Responsibilities, • Complete manager logs, shift notes, comps/voids review, and incident documentation, • Communicate effectively with kitchen, bar, and fellow managers during shift transitions, • Participate in manager meetings, training sessions, and operational planning, • Support scheduling input, staffing recommendations, and team development planning as assignedRequirements: