Design Consultant, Estimator, Project Manager for Home Remodeling
hace 12 días
Valrico
Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Employee discounts, • Free uniforms About Us At A&M Remodeling, a sister company to Mr. Handyman serving Brandon to Bradenton Beach, were a full-service general contracting firm with over 25 years of experience in luxury kitchen and bathroom remodeling across the Tampa Bay area. From initial concept to final walkthrough, our family-owned team takes pride in delivering impeccable craftsmanship, transparent communication, and an exceptional client experience. We believe in building lasting relationshipsone beautiful home transformation at a time. Position Overview You are employed as a Design Consultant responsible for leading client consultations, closing projects, and managing the pre-construction and onboarding process so each job launches smoothly. While estimating proficiency is required, the principal emphasis of this role is client engagement, solution presentation, same-visit closing, and hands-on project coordination (scheduling, procurement, permitting, and operations handoff). The ideal candidate balances design sensibility with construction know-how and excellent project management skills. Key Responsibilities Client Consultation, Design & Closing • Lead in-home and virtual consultations to understand goals, constraints, and priorities., • Present design solutions using curated sample materials (countertops, cabinet finishes, tile, hardware, etc.), recommend finishes and options aligned to style and budget, and document selections directly in the CRM., • Apply consultative selling techniques to build rapport, address objections, present value, and close sales during the consultation when appropriate., • Explain financing options, payment structure, and warranty coverage; assist clients with pre-qualification or lender introductions when requested. Project Management & Pre-Construction Coordination • Create and maintain a pre-construction checklist and project timeline for each sold job (material lead times, procurement list, critical milestones)., • Place and track material orders for long-lead items and confirm delivery windows; escalate vendor issues early to avoid delays., • Schedule and coordinate subcontractors, inspections, and required permits; verify insurance and license documentation for all trades., • Produce concise project handoff packets for operations that include scope, selections, vendor invoices, deposit receipts, drawings, and special instructions., • Monitor start-to-finish tasks through the CRM, confirm start dates with clients and operations, and remain the primary client contact until turnover. Documentation, Quality & Change Management • Document all scope items, allowances, and client decisions clearly in ServiceTitan (or equivalent); attach photos, vendor quotes, and permit records., • Log and process change orders promptly, communicate cost and schedule impacts to the client, and ensure accurate billing and commission treatment., • Participate in pre-install checks and punch-list reviews; maintain attention to finish quality and client satisfaction. Performance, Reporting & Continuous Improvement • Track KPIs such as estimate-to-close ratio, average contract value, same-day close rate, on-time starts, change-order response time, and customer satisfaction., • Provide constructive feedback to leadership on pricing, supplier performance, product availability, and market trends., • Maintain current product knowledge and participate in training (sales, product lines, and systems). Team & Performance Expectations • Be a driven, self-motivated team player who takes ownership of individual targets and contributes positively to team goals., • Demonstrate consistent discipline in follow-through: timely CRM updates, prompt client responses, and reliable appointment attendance., • Meet and maintain assigned performance goals and KPIs as agreed with management. Performance goals will be clearly communicated and reviewed regularly., • Participate in a required weekly team meeting to review pipeline, scheduling, vendor issues, and best practices. Attendance and active participation are mandatory., • Participate in a required weekly one-on-one KPI evaluation with your manager to review performance metrics, set immediate priorities, and identify development or support needs. Qualifications & Skills • Proven track record in consultative selling and closing in residential remodeling, renovation, or related fields., • Strong project management experience: scheduling, procurement, subcontractor coordination, permitting, and client communication., • Estimating proficiency required; practical experience with ServiceTitan or similar CRM/PM systems. Xactimate experience is beneficial but not the primary focus., • Solid working knowledge of construction methods, finishes, and installation sequencing (kitchens, baths, cabinetry, countertops, tile, flooring)., • Excellent written and verbal communication; professional presentation skills; ability to build trust quickly with homeowners., • Highly organized, detail oriented, and comfortable managing multiple projects in parallel., • Reliable transportation and valid drivers license required., • Preferred: Interior design, construction management, or related degree/certification. Demonstrated history of closing significant annual sales preferred (example KPI: ability to generate and close $1,000,000+ in annual sales or equivalent). Experience & Education • 3+ years in home-improvement sales, design consulting, project coordination, or estimating roles (preferred combination of sales + project management)., • Degree or certification in Interior Design, Construction Management, Business, or equivalent experience preferred. Compensation & Incentives • Compensation: Commission-based, tiered commission structure (percentages and bonus mechanics are defined in the employee compensation plan)., • Bonuses & Incentives: Same-day close, referral, and upsell bonuses as specified in company compensation policy., • Perks & Tools: Company-provided tablet with ServiceTitan access and mobile data plan, sample kit budget, sales and product training, and reimbursable business mileage or company car stipend per policy., • Clawback Policy: Commissions and bonuses tied to a job will be reversed if a job cancels or a deposit is refunded within the companys specified cancellation window. How to Apply / Onboarding Instructions Please submit your resume, cover letter, and a brief portfolio of project estimates/designs. Please do not call the office to inquire; were focused on serving customers. In your cover letter, describe a recent consultation where you led the client to a decision, managed pre-construction coordination, and ensured a smooth handoff to operations.