Client Care Coordinator- Must Speak Spanish
hace 18 días
Waterbury
Job DescriptionPosition Summary The Client Care Coordinator is responsible for managing client services from intake through ongoing supervision to ensure safe, high-quality home care delivery. This role serves as the primary liaison between clients, families, caregivers, and referral partners while ensuring care plans are followed, staffing is maintained, and client satisfaction remains high. Key Responsibilities Client Intake & Start of Care • Conduct intake calls with prospective clients and families, • Review service needs, payer source (Medicaid, waiver, private pay, LTCI), and eligibility, • Coordinate start-of-care scheduling and caregiver assignment, • Ensure all intake documentation is completed and uploaded to EMR Care Plan & Service Coordination • Develop and maintain client service plans based on assessed needs, • Match caregivers to clients based on skills, personality, and availability, • Communicate client expectations and care instructions to caregivers, • Coordinate schedule changes, hospital discharges, and service adjustments Ongoing Client Oversight • Perform routine client check-ins via phone or home visits, • Address client or family concerns promptly and professionally, • Monitor for changes in condition, safety risks, or unmet needs, • Document all client communications and updates Caregiver Coordination • Serve as point of contact for caregivers assigned to clients, • Communicate schedule updates, call-outs, and coverage needs, • Ensure caregivers understand client care plans and expectations, • Report performance concerns to HR or leadership Compliance & Documentation • Maintain accurate client files and service records, • Ensure documentation meets Medicaid/waiver and agency standards, • Track authorizations, hours, and service renewals, • Support incident reporting and quality assurance activities Relationship Building • Build strong relationships with clients, families, hospitals, case managers, and access agencies, • Support client satisfaction and retention efforts, • Identify opportunities to increase services when appropriate Qualifications • Experience in home care, healthcare coordination, social services, or case management preferred, • Strong organizational and multitasking skills, • Excellent communication and conflict-resolution abilities, • Ability to manage schedules, staffing issues, and client concerns simultaneously, • Familiarity with Medicaid waiver programs and community resources preferred, • Proficiency with EMR systems, scheduling software, and Microsoft Office Key Competencies • Client-centered mindset, • Strong problem-solving ability, • Attention to detail and documentation accuracy, • Ability to work in a fast-paced environment, • Professional judgment and discretion Work Environment • Combination of office work, phone coordination, and home visits