Trabajos Writing & Editing en Waterbury, ConnecticutCrear alertas

Job Description • Provides training, troubleshooting, and support to software application users, • Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user application issues, • Liaise with third parties and IT partners to resolve issues in a timely manner, • Develop and implement changes to various reports and integration solutions, • Track and manage changes to the applications per a defined Change Management process, • Record, track, and document the service request, including all successful and unsuccessful decisions made, through to final resolution, • Determine severity of incidents and efficiently escalate them using the incident management process, • Keep requester informed of progress on support and projects, • Ensure resolution meets user requirements while meeting Service Level requirements, • Support a 24 x 7 manufacturing environment, • Experience supporting third-party ERP systems is preferred, • Ability to write simple SQL queries is required, • Experience with Microsoft Access/Excel/Word/PowerPoint is required, • Outstanding customer service, and excellent verbal and written communications skills is a must; ability to read and write English is also required, • Experience with industry standard ticketing system preferred, • Ability to work independently under general supervision within a demanding client centric environment