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Job Description The Maintenance Technician is responsible for ensuring the overall operation, safety, and appearance of the property through preventative maintenance, repairs, and timely response to guest and team member requests. This role supports the hotel’s commitment to exceptional guest service by maintaining a clean, functional, and safe environment. Looking for the right reliable individual to fill this position. Key Responsibilities Preventative Maintenance * Perform routine inspections of guest rooms, public areas, and back-of-house spaces * Complete preventative maintenance tasks according to established schedules * Maintain accurate maintenance logs and documentation Repairs & Troubleshooting * Respond promptly to service requests (HVAC, plumbing, electrical, appliances, fixtures, etc.) * Diagnose and repair equipment and systems efficiently * Perform minor carpentry, painting, drywall, and general repairs Systems & Equipment * Monitor and maintain HVAC systems, boilers, water heaters, and electrical systems * Assist with life-safety systems (fire alarms, sprinklers, emergency lighting) * Ensure pool/spa systems (if applicable) are properly maintained Safety & Compliance * Follow all OSHA and company safety standards * Maintain an organized maintenance shop and storage areas * Assist with inspections from local/state authorities Guest & Team Support * Provide courteous and professional service to guests * Communicate effectively with housekeeping and front desk teams * Support special projects and renovations as needed Qualifications * High school diploma or equivalent required * 1–3 years of maintenance experience (hotel experience preferred) * Basic knowledge of HVAC, plumbing, electrical, and mechanical systems * Ability to lift 50 lbs and stand/walk for extended periods * Flexible schedule, including weekends and holidays Preferred Skills * HVAC knowledge a plus * Pool handling a plus * Strong troubleshooting and problem-solving skills * Self-motivated and detail-oriented Work Environment * Indoor and outdoor work conditions * Exposure to cleaning chemicals and mechanical equipment * On-call or emergency response may be required

Job DescriptionDescription:Hotel Maintenance Technician (with Painting Experience) Location: Philadelphia, 19153 Employment Type: Full-Time Salary Range: $18.00-$19.00 hour Position Overview: The Hotel Maintenance Technician is responsible for performing general maintenance and repair tasks throughout the hotel, with a strong emphasis on wall painting, patching, and surface finishing. This role ensures that guest rooms, public areas, and back-of-house spaces remain safe, attractive, and fully operational. Key Responsibilities: • Perform routine maintenance and repairs on hotel facilities, equipment, and systems., • Prepare, paint, and finish walls, ceilings, and trim surfaces as needed., • Patch drywall, repair minor wall damage, and ensure paint color matching., • Conduct preventive maintenance on HVAC, plumbing, electrical, and other systems., • Respond promptly to guest or staff maintenance requests., • Maintain tools, equipment, and work areas in a clean and safe condition., • Collaborate with housekeeping and front desk teams to address room readiness issues., • High school diploma or equivalent required; technical or vocational training preferred., • 1–3 years of general maintenance experience, preferably in a hotel, apartment, or commercial facility., • Proven experience with interior wall painting, drywall repair, and surface preparation., • Basic knowledge of plumbing, electrical, and HVAC systems is a plus., • Ability to lift up to 50 lbs and perform physical work safely., • Excellent attention to detail and problem-solving skills., • Strong customer service attitude and professional appearance.

Job Description Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your Focus • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food, drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program, • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures., • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts., • Review, submit for approval, and order capital budget items as required., • Review correspondence from guests and incident logs; direct staff according to information obtained., • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained., • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained., • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Associate or Bachelor’s degree preferred., • Work schedule varies and may include working on holidays and weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are: • A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment., • Service focused and committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure., • Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment., • Manage daily operations of the Front Office Team., • Responsible for leading and delivering exceptional guest experience., • Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards., • Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction., • Oversee room allocations based on guest preferences and coordinate with housekeeping., • Implement training programs while mentoring staff to foster professional growth., • Serve as the primary contact for internal and external inquiries., • Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance., • Prepare performance reports for management on operational effectiveness and guest feedback., • Collaborate on initiatives to promote hotel services and enhance operational efficiency., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of two years guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred., • Ability to stand for long periods of time required., • Front Desk Team

Job Description The Study at University City is currently seeking a Hotel General Accountant, who will be responsible for the following financial accounting duties for hotel and food & beverage operations: processing, billing, and collecting accounts receivables, processing purchase orders and accounts payables (including cutting checks), completing the daily income Audit, and performing general cashiering (including daily deposits), posting journal entries, and preparing some general ledger account reconciliation and analysis. They support the hotel Controller and Study Hotels accounting team, ensuring compliance with hotel policies and procedures and providing guidance and feedback to the night audit and department teams to ensure proper revenue and expense reporting. This position is akin to an ‘Accounting Clerk’ or ‘Staff Accountant’. Responsibilities include, but are not limited to: Accounts Receivable / Guest Inquires: • Each day, monitor the Guest Ledger open guest, group master, and house accounts to ensure they are correct and are billed or cleared in a timely manner. Collaborate with department teams to ensure that all charges are captured and correctly posted. Provide feedback on posting/routing issues to team leaders and provide guidance and training as needed., • Ensure that City Ledger receivable balances are accurate, properly supported, and billed in a timely manner (This requires reviewing group resume billing instructions against group master account charges). Collaborate with department teams to investigate issues and post billing adjustments if necessary., • Monitor Expedia Collect guest stays to ensure they are correctly captured and submitted to Expedia via prepared template., • Perform credit inquiries on direct bill applications pending approval and ensure properly completed and approved university and government purchase orders are on file for all relevant accounts prior to their arrival/function date., • Investigate and respond to all customer receivable billing inquiries., • Accurately process and apply payments received in a timely manner., • Prepare month-end accounts receivable aging analysis and delinquency status reports., • Assist Sales Department with group and catering billings, as needed., • Manage Tax exemption certification forms, ensuring each tax-exempt qualifying guest/group has appropriate tax-exempt documentation on file and that tax has been appropriately charged or omitted.Travel Agency & 3rd OTA Reservation Receivable Billing Validation and Submittal, • In coordination with sales and revenue management, verify Travel Agent or Booking Agent Request for commission against guest/group stays and commissionable rates., • Verify Expedia and online travel agent bookings against PMS systems to ensure routing and billing accuracy. Bill Expedia and online travel agents in a timely manner.Purchasing & Accounts Payables, • Ensure that there is a properly coded and pre-approved purchase order for qualifying purchases, reporting any issues to the Controller., • Ensure invoices, expense reports, and other similar obligations are received, approved, correctly entered, and paid in a timely manner per policy. Review the accounts payables aging report for obligations that are due., • Review/reconcile vendor and credit card billing statements weekly. Investigate and resolve past due statement balances and vendor inquiries in a timely manner., • Prepare and process vendor check or ACH payments., • Ensure required regulatory documents (e.g., 1099, legal permits, etc.) and proof of liability insurance are received and on file for each qualifying vendor prior to the hotel engaging them.Income Audit, • Audit the daily income journal to ensure its accuracy and completeness, ensuring it balances each day (includes income, cash, cash equivalents, credit cards, receivables, taxes, etc.). Make adjustments/corrections if necessary. This includes verifying the income journal to source hotel/property management, F&B point-of-sale system, and other relevant reports for accuracy., • Prepare the Daily Income Journal Revenue Report and prepare any ad hoc analysis and reports., • Review front desk manual postings, adjustments, and cash paid outs/refunds. Review food & beverage complimentary checks, refunds, no-sales, and other relevant checks for accuracy, completeness, and compliance., • Maintain tax exempt backup., • Create and manage Guest Ledger house accounts for promotional/barter & trade, package, and in-house use, ensuring charges are accurately captured and posted and surfacing any issues to the Controller., • Prepare monthly gift card ledger and other reconciliations and analysis as required.General Cashier, • Reconcile cash/checks dropped daily and prepare bank deposits for armored car pickup. Document and track all cash overages/shortages and discrepancies observed., • Provide operating cashiers change needed to sustain guest service standards., • Prepare change orders for Controllers approval and ensure they are picked up and received in a timely manner., • Issue house banks to operating cashiers and managers. Independently audit house banks monthly. Document and track all cash overages/shortages observed., • Issue petty cash to cashiers and managers as required by policy. Reconcile petty cash at least monthly, submitting it to the Controller for approval and reimbursement.Additional Duties/Expectations, • Respond to non-sufficient fund checks and credit card disputes in a timely manner using banking/merchant portals., • Train department personnel if necessary., • Perform any other accounting duties, analyses, and reconciliations as required and assist Controller as needed. Education/Experience: High school diploma or general education degree (GED) required. Working towards or possessing an associate or bachelor’s degree in financial accounting (or related field) is preferred. Note, experience demonstrating sound, practical, hands-on financial accounting experience in hotels/restaurants will be considered in lieu of associate or bachelor's degree. Knowledge of GAAP and USALI is preferred. Systems experience: Proficiency in using Microsoft Office Suite (Excel, Word, Planner, OneNote, etc.) is required with preference given to those who have used one or many of the following systems: Hotel management systems (Infor HMS), food & beverage point-of-sale systems (Aloha or Toast), financial accounting system (M3), procurement-to-pay systems (Birchstreet), ProfitSword financial reporting & analysis system. About Us The Study at University City, operating under the Study Hotels brand, is a vibrant boutique hotel designed around the needs of university academia, researchers, and travelers that is nestled in the heart of University City in Philadelphia, near the University of Pennsylvania and Drexel University. The hotel features 212 signature studies and suites, a café bookstore, the Co-Op Restaurant & Bar, and 7,000 square feet of versatile, inviting meeting space, all designed for purposeful guest discovery, connection, and interaction. Guest rooms and public spaces are designed with a bright, uplifting palette, reflective of contemporary residential living. Study Hotels is a drug-free workplace. Pre-employment drug test and background check required. Please note: • Only local candidates need to apply; no relocation provided., • No third-party hiring agencies. Powered by JazzHR efVVmJJBoi

Additional Information Relocation Assistance Available Job Number 26039972 Job Category Sales & Marketing Location W Philadelphia, 1439 Chestnut St, Philadelphia, Pennsylvania, United States, 19102 VIEW ON MAP () Schedule Full Time Located Remotely? N Position Type Management Pay Range: $29.33 - $38.46 per hour Bonus Eligible: Y JOB SUMMARY Handles social and local corporate catering opportunities that are above the parameters of the Group Sales teams within the Sales Office and come directly to the property (e.g., 150 covers and above). Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required: Managing Sales Activities * Handles social and local corporate catering opportunities that are above the parameters of the Group Sales teams within the Sales Office and come directly to the property (e.g., 150 covers and above). * Manages the sales efforts for the property including local corporate and social catering. * Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals. * Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive. * Understands the overall market (e.g.,competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them. * Closes the best opportunities for the property based on market conditions and property needs. * Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. * Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. * Designs, develops and sells creative catered events. * Maximizes revenue by up-selling packages and creative food and beverage. * Manages catering sales revenue and operation budgets, and provides forecasting reports. * Develops menus that drive sales. * Assists with selling, implementation and follow-through of catering promotions. * Executes and supports Marriott's Customer Service Standards and property's Brand Standards. * Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). * Participates in and practices daily service basics of the brand (e.g.,,Marriott Hotel and Resorts Spirit to Serve Daily Basics, Renaissance Hotels and Resorts Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). * Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. * Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. * Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. * Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. * Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. * Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Building Successful Relationships * Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that sales efforts are coordinated, complementary and not duplicative. * Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction. * Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. * Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceeds their expectations, while building a relationship and loyalty to Marriott. * Gains understanding of the property's primary target customer and service expectations. Develops a close working relationship with operations to execute strategies at the property level. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Job Description Overview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Oversee all front office operations in the absence of the Assistant General Manager., • Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Respond to brand Guest Alerts for resolution as needed., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays., • Assist in hotel food and beverage when needed, where applicable., • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures., • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts., • Review correspondence from guests and incident logs; direct staff according to information obtained., • Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff., • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained., • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained., • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Associate’s or Bachelor’s degree preferred., • Work schedule varies and may include working on holidays and weekends and alternate shifts. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays., • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager., • Perform bookkeeping activities such as balancing accounts and conducting audits., • Make and confirm reservations., • Promote Hersha Hospitality and brand-specific marketing programs., • Greet guests immediately upon arrival; register and assign guests to hotel rooms., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Compute bills, collect payments, handle cash, and make change for guests., • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 1 to 3 years of related experience. Work Environment and Context • Work schedule varies and may include working on all shifts, holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member of the Month, Quarter, and Year recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

PM Hotel Group - 1 Dock Street - Responsibilities: Greet guests and serve as the face of the front desk; Assist guests with check-in and check-out and ensure guest satisfaction; Provide local area information and recommendations; Handle cash and operate property management systems; Maintain a profes

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Mitigate customer complaints as needed, • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Work with the housekeeping staff to ensure rooms are ready for new guests, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • High school graduate, GED recipient, or equivalent, • Has previous experience or working knowledge of Microsoft Office and reservation management systems Stylishly renovated and well-located, Delta Hotel by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You will find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Grab a hot breakfast and lunch to go at the Market, or sit down for breakfast, dinner, or a beverage at Lounge 1643. Host flawless meetings, weddings, and social events in one of our 15 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore. Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions, from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.

Job DescriptionCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Company Description Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! Job Description Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position. Guest Service Agent/Front Desk What’s in it for you: • Unlimited career development opportunities, both nationally and internationally. The sky is your limit!, • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential, • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests., • Handling incoming phone calls to the hotel including In-house guest requests., • Enrolling guests in our ALL Accor frequent guest program., • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay., • Candidate should be able to deliver luxury service, be efficient, empowered and cordial., • Responsible for a cash bank and following all cash handling procedures., • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.Qualifications Your experience and skills include: • Previous experience with Opera cloud is a plus or a comparable property management system (PMS)., • Must have experience working with computers, specifically Word, Excel and messaging., • Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service., • Minimum 2-years experience in similar position in a luxury setting or hotel school degree., • Must be flexible with days and hours. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Highgate Hotels - 1821 Old Cuthbert Road - Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards; Handle check-ins and checkouts in a friendly, efficient and courteous manner; Answer guest inquiries about hotel services, facilities and

Job DescriptionDescription: Our Company: Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality. At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees. Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases. Fitler Club employees work in a high-design center of art, culture, and economy, amidst modern facilities and amenities, a museum-worthy art collection, and state of the art technology. (This is apparent even before entering the space, as both members and employees can access the building via fingerprint scanner.) We are committed to driving social impact in Philadelphia, offering members, guests, AND employees opportunities to attend events featuring renowned impact leaders and volunteer alongside one another for a variety of causes throughout the city. Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community. We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you’ll be excited and privileged to meet, greet, and serve. There’s no better customer base anywhere in Philadelphia. If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team. Position Overview: The Member Services Agent is responsible for providing a superior experience to each member and guest and to serve as an ambassador for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions. Responsibilities: • Consistently following the Club’s Guest Service procedures and standards while assisting guests at all reception locations, • Develop familiarity with members and their families, learning and using member names, • Provide a superior arrival and departure experience in a confident, professional and friendly manner, • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information, • Monitoring and coordinating Club Driver upon member request, • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift, • Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery), • Maintain confidentiality of all members and Club information, • Attention to detail in order to ensure the security of Club and guest room access., • Understand and execute Club’s accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies, • Document all guest requests, concerns, or issues immediately and notify designated department/personnel to resolve the situation and follow up to ensure completion and member satisfaction, • Performs all other duties as directed by immediate supervisors, • Work as a team, effectively communicating with management, housekeeping team, the Field House team, and all other departments in order to fulfill and address any issues or needs requested by members and or other associates, • Ensure that member and associate areas are maintained in a safe and secure environment, • Maintain confidentiality of all members and Club information, • Follow grooming and uniform standards established for this role, • Work as a team, effectively communicating with management and co-workers, • Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred, • Excellent telephone etiquette and guest recovery skills, • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, and hospitality software, • Requires strong communication skills, ability to multi-task, and attention to detail, • Ability to follow directions well, make quick decisions, and keep organized while under pressure, • Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettle-bells, etc., • Stand or walk for an extended period or for an entire work shift. It requires repetitive motion., • Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands, • Punctuality and regular and reliable attendance ** Fitler Club uses e-verify for employment eligibility verification Requirements:

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Studio Manager holds full “four-wall” accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standards—including membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practices—to ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way. Note: This requisition is for Glowbar's upcoming third Philadelphia-area studio, located in the Fishtown neighborhood. A Peek Into Your Day: * Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studio * Work at the front desk for a minimum of one to two (1 - 2) full shift(s) a week * Be present at the front desk for the remaining three shifts a week, providing lunch break coverage for team members * Front desk responsibilities of facilities management and laundry maintenance * Conduct team member bi weekly touchbases * Conduct esthetician treatment room shadows and assessments * Directly manage CX for the studio in platform and via phone to gain further insights * Own all Field Marketing expectations that are required, both in and out of studio * Build network with local like-minded business’ for partnership, support and lead generation acquisition * Lead a monthly in-studio meeting centered on team building, brand communications and change management. * Lead studio visits from business partners * Complete administrative responsibilities and those of the direct reports during periods of open headcount. How We Measure Success * Studio Revenue * Studio Membership * eNPS If all this sounds great, these are things that are required to join: Who We’re Looking For: * 3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.). * Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth. * Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals. * Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture. * Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance. * Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike. * Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service. * Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism. * Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn. * Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible Health & Wellness * Medical, dental & vision insurance (mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness Time to Recharge * Paid Time Off, Sick Leave, and Holidays * Reliable schedules that respect your time Glowbar Exclusives * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products Extras That Make Life Sweet * Commuter benefits * Friends & family discounts * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable.

Job Summary: The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience. Reports To: Front Desk Manager / General Manager.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Comply with Highgate Hotel Standards and regulation

Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager. Previous hotel experience is not required, but guest service experience is highly preferred. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security,

Our property is seeking a night auditor to join our growing group of hospitality professionals.The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction.Previous hotel experience is not required,

Opportunity: Guest Service Agent.Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager.Immediately greet guests and offer to assist with their

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Job Description We are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skillsCompany DescriptionWe are a brand-new Radisson Hotel in Philadelphia looking for a great team to grow with!We are a brand-new Radisson Hotel in Philadelphia looking for a great team to grow with!

Job Description Head Concierge Job Summary: Job Description: The Head Concierge position is fully accountable for all day-to-day front desk operations, specifically focused on providing the exceptional, customer service to our residents and their visitors. Reports to: Property Manager Wage Status: Non-Exempt (Eligible for overtime) Job Responsibilities: Resident Retention • Greet every resident and visitor with a smile when they walk into the building., • Handle resident concerns and requests on a timely basis or direct them to the proper property management staff member., • Assist the Leasing/ Property Management Staff implement resident retention programs., • Know the rules and guidelines of the property and consistently implement policies of the community., • Answer all incoming telephone calls with a friendly tone within 2-3 rings with appropriate community identifications. Answer questions promptly if you are knowledgeable. Otherwise, take down their name, phone number and concern, call the appropriate party and inform them of the party of the person’s name and their concern before transferring the call. If you are not able to immediately get ahold of the appropriate party, then you must pass the message along via email., • Log every package into the book or system, depending on the system your property uses. All residents must pick up the package at the front desk and must show his or her ID to sign out and obtain the package., • Must maintain all confidential information regarding residents., • Directing residents to call the maintenance hotline if they have emergency maintenance issues that cannot safely wait until the next business day., • When residents would like to use a dolly, they must give you a government issued ID. Once the dolly or hand truck is returned, you may give back their ID., • Creating a positive experience., • Taking on responsibilities when there are no members of the Property Management team available., • Know and understand the workings of all appliances and fixtures within the suites., • Call the resident when a visitor arrives., • Obtain a government issued ID from the visitor and properly document information., • Record every name of each visitor; verify that the name matches the name on the ID, and the time of entry of each visitor., • Direct each visitor where to go after allowing him or her to access the building., • Consistently use successful techniques and company directives to screen, hire, orient and train new concierge., • Ensure efficiency of staff through ongoing training, instruction, counseling and leadership., • Plan weekly/daily concierge schedules and assignments., • Identify and address employee issues on a timely basis. Document appropriately, communicate the situation to your supervisor and the human resources department, and terminate properly when necessary., • Closely monitor our security cameras and report any suspicious activity to appropriate parties., • Learn and ensure compliance with all company, local, state and federal safety rules., • Report all unsafe conditions to Property Manager immediately., • Order and replenish administrative and leasing supplies as necessary., • Assist the Property Manager with the distribution of all company or community-issued notices., • Maintains and keeps desk and entry area clean and presentable., • Playing an active role in making certain the community means the company’s guidelines., • Take initiative to suggest new ideas and provide feedback on current processes. Additional Requirements: • High school diploma or GED required., • Bachelor’s degree preferred., • 5+ years’ experience in hospitality, travel or hotel environment., • A sharp professional appearance., • Demonstrate excellent customer service and desire to please residents/ visitors., • Must have strong written and oral communication skills., • Proficient in computer application, including Microsoft Office., • Demonstrated good organizational, time management and follow through skills., • Experience in Yardi preferred., • A eye for detail and a knack for anticipating a customer’s need., • Ability to lift up to 30 pounds., • Luxury apartment experience is preferred., • Must have knowledge of the local area restaurants, bars, tourist attractions, city’s events, and services., • Must be able to read and write in English., • Attendance is an imperative job function., • Must be willing to work all shifts, including nights and weekends.

Job Description Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement A friendly and energetic Bell Person dedicated to enhancing our guest experience through exceptional service and support. A successful candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • Approachable with a warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • Skilled communicator capable of engaging with guests and team members with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Welcome and assist arriving and departing guests with professionalism and courtesy., • Safely handle and transport luggage, baggage, and packages., • Securely store luggage while awaiting transfer., • Provide detailed information about room types, amenities, and hotel facilities to guests and addresses guest inquiries., • Communicate hotel emergency procedures as needed., • Offer information about the hotel and local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Transport guests safely to and from property areas., • Build positive relationships with all hotel departments, Front Desk, Valet Parking, Concierge, and Housekeeping., • Remain vigilant at your post when not assisting guests, ensuring guest safety and notify Security if necessary., • Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks., • High school diploma or equivalent work experience preferred., • Previous experience in a hospitality or customer service role preferred., • Ability to lift items more than 75lbs, such as luggage.

Job Description Position: Guest Service Agent Department: Front Office Location: Philadelphia, PA The Study at University City is seeking a service-driven and detail-oriented Guest Service Agent to deliver a welcoming and seamless guest experience. This role is responsible for managing all aspects of the guest journey, including check-in/check-out, reservations, and guest inquiries, while maintaining a professional and engaging front desk presence. The Guest Service Agent supports the daily operations of the Front Desk and Living Room, working closely with hotel departments to ensure efficient service and guest satisfaction. The ideal candidate is organized, personable, and able to manage multiple priorities in a fast-paced hospitality environment. Our caring and attentive associates reinforce our belief that guest service is our highest priority. We seek energetic, service-oriented individuals who take pride in delivering efficient service and memorable guest experiences. Front Office Snapshot • 212-room full-service hotel, • Front Desk and Living Room guest services, • High-touch, guest-focused service environment, • Coordination with Housekeeping, Engineering, and Food & Beverage, • Provide exceptional guest service during check-in and check-out processes., • Manage room inventory, reservations, and guest assignments., • Answer phone calls and respond to guest inquiries in a professional and timely manner., • Coordinate with hotel departments to fulfill guest requests and ensure service delivery., • Assist guests with requests including transportation, dining recommendations, and local information., • Resolve guest concerns, billing questions, and service issues promptly., • Process payments, post charges, and handle cash and credit transactions accurately., • Maintain awareness of VIP guests and special requests., • Ensure accuracy of guest accounts and records., • Support team members and contribute to overall department performance., • Education: High school diploma or equivalent required., • Experience: Minimum of 1 year in a customer-facing or hospitality role preferred., • Strong customer service and interpersonal skills., • Basic math skills and ability to handle financial transactions., • Proficiency in Microsoft Office (Outlook, Word, Excel) and general computer systems., • Ability to work flexible schedules including days, evenings, weekends, and holidays., • Excellent verbal and written communication skills., • Proficiency in English required; a second language is a plus., • Strong organizational skills with the ability to multitask and prioritize., • Ability to lift or carry items up to 50 pounds. The Study at University City is a 212-room hotel located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia. Designed as a place of discovery and connection, the hotel blends thoughtful hospitality with contemporary residential-inspired guest rooms and welcoming public spaces. The property is home to CO-OP Restaurant & Lounge, a lively 120-seat restaurant and lounge known for spirited hospitality and seasonal menus. The hotel also features 7,000 square feet of meeting and event space, hosting university functions, corporate meetings, conferences, and private events supported by the culinary team. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, and paid holidays. Team members may also participate in our 401(k) retirement savings plan and Employee Assistance Program. Study Hotels is a drug-free workplace. Pre-employment drug test and background check required. Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Keywords: Guest Service Agent, Front Desk Agent, Hotel Front Desk, Hospitality, Customer Service, Hotel Operations, Guest Services Powered by JazzHR pvJ5iKXQxe

Job Description Who We Are: Gift of Life Donor Program, the non-profit agency serving eastern Pennsylvania, southern New Jersey, and Delaware. We are responsible for recovering organs and tissues used in lifesaving and life-enhancing transplants. Gift of Life Howie’s House serves as a “home away from home” for transplant patients and their families by providing temporary, affordable lodging and supportive services to those who travel to Philadelphia, PA, for transplant-related care. Job Summary Under the direction of the Director of House Operations, the Front Desk Representative/Guest Services Fellow is responsible for ensuring the continuity of guest services provided by front desk staff (volunteers and interns). Oversee the daily front desk operations and ensure that the highest standard of service and the best possible guest experience is achieved and maintained within Gift of Life Howie’s House. The representative is responsible for establishing and maintaining professional relationships with house guests, visitors, and external customers, performing miscellaneous related duties, and other duties assigned, including performing and assigning work, providing oversight, supporting the guest service volunteers and interns, and is accountable for the check-ins and check-outs, guest services, and maintaining guest and volunteer satisfaction. Essential Duties and Responsibilities • Work with the Guest Services Coordinator and Guest Services Liaisons to schedule and supervise evening activity volunteer groups and, when needed, assist with gathering the necessary supplies for the activities., • Assist the social work department in collecting room revenue., • Track daily, weekly, and monthly occupancy statistics., • Partner with the social work department to develop education and marketing ideas to ensure occupancy demands continue to increase., • Collect and record guest feedback and statistics, including survey comments, occupancy statistics, HCH data input, and We Care Log issues., • Assist in training and scheduling guest service volunteers and respond to all feedback and suggestions provided, as the Guest Service volunteers allow Howie’s House to operate in a manner that offers top-notch customer service., • Oversee guest services intern staff to uphold the policies and expectations of Gift of Life Howie’s House when acting as the Manager on Duty., • Work with Resident Manager and Guest Services Liaison to schedule and supervise Home Cook Hero volunteer baking, brunch, and dinner groups., • Assist with group statistics and sharing program success with internal and external constituents., • Participate in both internal and external Howie’s House initiatives throughout the year., • Follow emergency protocols to secure the facility and safety of house guests during crises and ensure proper incident reports are produced., • Handle guest complaints and check the guest suggestion box. Ensure all feedback is logged in the We Care log., • Coordinates and oversees the work of housekeeping and security., • Assists operations management with financial billing for third-party payees., • Coordinate guest transportation and daily schedule., • Assists with interior decor modifications; Maintains themed communication center/bulletin boards, • Performs the duties of Manager on Duty (MOD) during the absence of house management., • Administer guest admissions based upon policy and guidelines; assist in assuring accuracy of registration procedure and gathering information for room statistics., • Support room scheduling, guest requests, check-in and check-out, and work with Social Worker (when available) to prioritize families for eligibility to stay in Howie’s House., • Address families’ needs that arise during shifts (i.e., arrange transportation, provide room rate reductions, etc.) and when the Social Worker is not present., • Communicate pertinent information regarding families to and collaborate with Howie’s House, Gift of Life staff/volunteers., • Oversee the Volunteers to ensure that in-house volunteers are effectively and, • Actively engaged in providing guest services and volunteers are provided with a positive and supportive environment in which to volunteer., • Perform on-site property inspections to ensure that Howie’s House is clean, neat and in good repair., • Includes monitoring and reporting on the physical condition of Howie’s House and grounds to Howie’s House Director and/or GLDP Building Manager., • Responding to property problems, report items to GLDP House Manager- Evening, interact with appropriate GLDP staff and/or outside contractors (i.e., plumbers, electricians, etc.)., • Provide input/direction to contracted cleaning and maintenance service to ensure that designated cleaning responsibilities are met., • Coordinate with vendor services for laundry, transportation/van service, etc., • Monitor and report on the inventory of House supplies, • Update Wish List as needed., • Coordinate with Gift of Life operations, as appropriate, • Demonstrate an empathetic attitude toward guests, donors, volunteers, and others who come in contact with the House., • Maintain and respect confidential information related to families, volunteers, and House operations., • Identify and support opportunities to advance the mission of Gift of Life Howie’s House (e.g., newsletter stories; media opportunities; speaking engagements; networking), • A bachelor’s Degree and six months’ related work experience or an Associate degree and one year of experience in hotel, hospitality, customer relations, or service management related fields are required., • Ability to effectively communicate and work with volunteers/contributors, establish priorities, and effectively multitask is required., • Demonstrated proficiency in Microsoft Office required., • Bilingual language skills are a plus., • Work shifts include 7:00 am – 3:00 pm and 2:00 pm – 10:00 pm, seven days a week., • Must be able to cover Relief Manager overnight shifts as needed between the hours of 10:00 pm through 7:00 a.m., and sleep on-site during overnight hours., • Must be able to cover day, evening, and overnight shifts as needed, weekdays, weekends, and holidays. We are an equal opportunity employer and support diversity in our workplace.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description The La Quinta Mt Laurel - Philadelphia is seeking Front Desk Agents to become a part of our team! Shifts have the ability to be somewhat flexible based on your needs and availability. Hotel shifts are as follows: 7am - 3pm, 3pm - 11pm and 11pm to 7am. We are currently only considering those that are interested in Full-Time and have the ability to work Evenings, Nights and Weekends as well. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills

Job DescriptionCompany Description Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a service-driven leader to create unforgettable guest experiences for our luxury guests! As a Guest Service Manager, you will work with the Front Office leadership to drive luxury, operational success and guest satisfaction scores while inspiring a dynamic team. Guest Service Manager What’s in it for you: • Unlimited career development opportunities, both nationally and internationally. The sky is your limit!, • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential, • Consistently offer friendly, engaging service that contributes positively to the Brand’s Vision and Mission. Promote and foster a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores., • Coach and lead by example in an effort to drive and improve performance continually to deliver luxury guest service and financial profitability., • Administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation, • Monitor and develop your team's performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward, • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly, • Implement and monitor all Sofitel Brand Standard programs and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events, • Run and complete daily reports, analyze data and make decisions based on data., • Resolve all guest issues and concerns to guest satisfaction, • Provide managerial support to other Rooms Division Leaders in daily operational duties. Ensure appropriate staffing levels of the Front Office team and make changes where necessary to meet forecasted business volumes., • Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs., • Maintain employee morale and create programs to reward and maintain engagement in your team.Qualifications Your experience and skills include: • A passion for everything Guest Service and luxury customer service., • Minimum of 3 years of previous Guest Service/Front Desk management experience in a luxury hotel setting preferred. Previous experience in a similar role preferred!, • Knowledge of Opera Cloud/Opera Property Management System is an asset., • Excellent communication, strong leadership, organizational and problem-solving skills that allow you to lead and manage the Guest Services team effectively., • An ability to work under pressure while maintaining a sense of poise and professionalism., • A can-do, positive attitude that enables, empowers and inspires others., • An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members, • A desire to learn and grow in a fast paced, challenging, exciting environment, • Strong computer proficiency in a Windows environment (Word, Excel, PowerPoint). Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description Front Desk Concierge Company Overview Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We focus on delivering a consistent, professional, and welcoming experience that enhances residential living and reflects high hospitality standards. Position Summary We are seeking a polished, dependable, and service-oriented Full-Time Front Desk Agent to join our team in Philadelphia. This role is ideal for someone who takes pride in creating positive first impressions, enjoys daily interaction with residents and guests, and consistently delivers excellent customer service in a luxury residential environment. What We Offer Competitive hourly pay Stable full-time schedule Supportive and professional work environment Performance-based recognition opportunities Long-term growth potential within hospitality operations Position Requirements Excellent verbal and written communication skills Strong customer service and problem-solving abilities Professional demeanor with attention to detail Ability to remain calm and courteous in a fast-paced environment Strong sense of ownership and accountability Ability to listen actively and respond promptly to resident and guest needs Minimum of two years of hospitality, customer service, or upscale residential experience preferred Strong interpersonal and guest service skills Organized, proactive, and self-motivated with a positive attitude Neat, polished, and professional appearance Ability to maintain confidentiality and discretion Key Responsibilities Greet residents and guests in a warm, professional manner Serve as the primary point of contact at the front desk during assigned shifts Deliver an elevated resident and guest experience through attentive and responsive service Answer phones, manage messages, and maintain professional telephone etiquette Accurately log, track, and distribute resident packages, including routine audits Monitor lobby activity and security cameras as required Conduct property walks to ensure safety, cleanliness, and presentation standards are met Assist residents with amenity requests, local recommendations, and service coordination Build positive working relationships with residents, vendors, and property staff Maintain a clean, organized, and welcoming front desk environment Experience Requirements Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred Proven ability to consistently deliver high-quality service Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service. Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Job Description Weekends & Holidays are a MUST Prior HOTEL experience is a Plus Selected candidate must be customer conscience, outgoing, reliable, positive attitude & dependable. Customer Service is so important. We are in the top 5 on TripAdvisor and we must stay in the top 5! Shift hours - 11pm-7am Job Summary Supervises front desk operations during the 11pm - 7am shift. Will prepare daily report for the General Manager. Also will assist or perform general front desk duties. Work Performed 1. Lock down hotel., 2. Check reservation system for lost messages or reservations., 3. Review all correction, phone, paid out, and laundry vouchers for correct posting., 4. Post room charges., 5. Post credit card charges., 6. Balance register readings with total charges for the day., 7. Run all management reports., 8. Assemble reports and file audit., 9. Perform the function of a Guest Service Representative/Agent; a. Greets the guest in a friendly and professional manner. b. Performs check-in and check-out of guests. c. Serves as an information agent for hotel guests and handles their needs or directs information to satisfy guests’ needs. d. Posts payments, charges and credits. e. Confirms, Changes, Cancels and makes reservations. f. Deal efficiently with customer complaints. g. Will be dressed in proper uniform. h. Ensure good public relations. i. Receives monies in payment for hotel services and posts the information. j. Check the credit of guests. k. Any other task assigned by General Manger l. The physical appearance of the front desk, lobby & public areas are maintained and presented in a safe, secure, clean and attractive manner and are organized in a manner which allows for efficient operation. m. Ensure that all policies, procedures, federal, state and local ordinances with regards to personnel, security, cash handling, guest relations and safety are complied with. 10. Prepare groups and transient arrivals that day by blocking rooms and special requests. Qualifications 2. Clerical skills with some background in use of computers would be preferable., 3. Interpret a variety of instructions furnished in written, oral and diagrammatic form., 4. May, on occasion, lift up to 50 pounds., 5. Must be able to reach, handle and feel., 6. Talking: must be able to express and exchange ideas by means of the spoken word., 7. Hearing: Must be able to perceive the nature of sounds by the ear., 8. Seeing: Must have clarity of vision at 20 feet or more, must possess three-dimensional vision, and be able to identify and distinguish colors., 9. Works inside in a controlled climate., 10. Must be able to make arithmetic calculations involving fractions, decimals and percentages.

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