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Job Description Overview HOME2 SUITES CHICAGO RIVER NORTH JOB FAIR! Join us on Thursday, July 9th from 10:30am - 6pm for a Hotel Job Fair! The Home2 Suites Chicago River North is looking for motivated, enthusiastic, and service-oriented individuals to join our highly passionate group of hospitality professionals. The job fair will take place at Home2 Suties Chicago River North, The Palm Beach Marriott Singer Island, located at 110 West Huron St, Chicago, Illinois, 60654. We offer competitive pay, and a comprehensive benefits package. We have full-time and part-time positions open in all departments. Apply in person and interview on the spot with a manager. Please bring an updated resume and documentation for hire! Hiring for: Housekeeping Engineering Front Desk For any questions about the job fair, please call (312) 944-8000. WE LOOK FORWARD TO MEETING YOU! Qualifications

Job Description Principle Responsibilities & Position Purpose: Provides five star front desk service, in addition to providing administrative support to the Residential Tower team. Provides first point of contact customer service in relation to the owners, residents, and their guests in the residential tower. Assists in maintaining property in a manner that increases property values as well as owner and associate satisfaction. Works closely with the residential condominium Front Office Supervisor and Manager. Assists with many of the residential condominium association functions. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Works with Tower Manager and Residential Team • Provides exemplary phone customer service for the residential tower., • Speaks with and responds to owners, residents and visitors., • Effectively and courteously communicate residential tower rules, policies and procedures to owners, residents, and visitors., • Provides administrative support to the Management as needed., • Directs owners, residents or visitors within the hotel or tower., • Assists in controlling the flow of traffic in the residential lobby., • Provides accurate and timely follow-up for all owner and resident requests., • Maintain Permission to Enter requests; assuring individuals requesting keys are legitimate and sign the keys both in and out., • Effectively communicate incidents or areas of concern to Management., • All residents, owners, and their visitors are offered an escort to their unit, when entering with luggage, packages, and/or groceries., • Complete owner, resident and visitor requests promptly and with exemplary customer service. • Greets all arriving individuals in a friendly, professional and courteous manner. Proactive in asking if the resident or guest requires any additional assistance., • Speaks with and responds to owners, occupants and guests., • Directs all owner, resident and visitor requests to an appropriate party., • Assists handicapped residents and visitors as appropriate. An updated list of residents requiring assistance in case of an emergency is to be maintained and easily accessible, • Maintains a working knowledge of events and happenings within the tower and hotel., • Maintains compliance of Trump Corporation policies and procedures as well as Brand Standards., • Works closely with the Front Office Supervisor & Manager as requested., • Directs applicable inquiries from owners, residents, and their visitors to the Management team when necessary., • The ability to respond properly to any emergency or safety situation., • The ability to perform other tasks or projects as assigned by management. Administrative Duties • Maintain front desk appearance, cleanliness, and efficient operational look., • Assists in processing owner and resident service requests via Alice., • Maintain accurate residential tower records and operational forms and logs via BuildingLink., • Prepares correspondence as necessary to residential community for review by Management., • Assists Management with mass mailings of letters to unit owners, • Be familiar with all duties required to be performed by the Residential Tower team, as well as the restrictions., • Be familiar with residential departments and general functions, • Assist in maintaining condominium association calendar of events., • Report status of all pending projects and key issues/problems to Management, • Prepares and maintains shift/resident attention reports, • Assist in maintaining all directories, form, etc., • Performs other assignments as requested. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assists in opening doors for and escorting owners, residents, and their visitors., • Participate in and interact with Hotel Operations, assist as necessary., • Be familiar with residential departments and general functions, • Be familiar with Safety and Emergency policies and procedures ∙ Enforces Association rules and regulations in a professional and courteous manner • Participates in corporate activities and meetings, as requested., • Performs other assignments as requested. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Never-Rare Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Occasional Reaching Occasional Grasping Occasional Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (20 lbs.) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump Service Culture Standards through understanding, supporting and participating in all elements of Trumps Service Basics. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • None Team members will be trained in the proper use and care of assigned PPE. The residential tower provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. • Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence to owners, residents, and the Tower Manager., • The ability to follow payroll and key sign out procedures., • Comply with TIHTC work rules and standards per the associate handbook and as directed by Management., • Work harmoniously and professionally with co-workers and management, • Basic knowledge of residential condominium operations and condominium association Board of Director functions., • Excellent written skills sufficient to produce communications that properly reflects the Trump image., • Excellent oral communication and presentation skills., • Considerable ability to listen effectively., • Ability to interact and follow-up effectively with owners, residents and vendors, • The ability to offer any assistance possible to guests, • Ability to work effectively both independently and as a team., • Ability to assist in the organization and completion of projects as directed by the Management team, • Ability to effectively deal with owners, residents, vendors and associates, some of whom will require high levels of patience, tact and diplomacy., • Ability to prioritize multiple requests and projects, and work effectively under time and resource constraints., • The Front Desk Agent’s position is an hourly position and should not expect tipping for completion of a job as outlined herewith. PROHIBITED ACTIVITIES: • Associates are prohibited from performing personal “side jobs” for any owner and resident., • Reference, offer or provide information about an owner, resident, guest, or building business., • Entertain family or friends in the property., • Eating and drinking outside of the associated dining room and/or while on duty., • Associates are prohibited from communicating about work related matters with residents and owners, their guests and hired persons via cell phone, including but not limited to texting and personal email. QUALIFYING STANDARDS Experience • Requires successful experience in a customer service environment, • Successful track record in the hotel or residential industry is a plus, • Administrative assistant experience is a plus, • Experience handling high volume of incoming calls and interaction, • Experience in producing effective, concise and professional correspondence Grooming All associates must maintain a neat, clean and well-groomed appearance (specific To Trump Corporate Standards.) BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Description Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. Who You Are: Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs. Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism. Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests. Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals. Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries. Veterans and military spouses encouraged to apply. What You'll Do: Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience. Assign rooms that meet guest preferences and special requests. Obtain and verify credit and payment information in accordance with hotel policies. Promote hotel services, amenities, and local attractions to enhance the guest experience. Respond to guest inquiries and resolve issues promptly and effectively. Maintain knowledge of upcoming events, group bookings, and banquet orders. Perform check-out procedures and handle cash transactions accurately. Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area. Handle emergencies with professionalism, prioritizing guest and team member safety. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required. The wage for this position is $24.39. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. To include covering front desk and night audit shifts. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate., 2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business., 3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers., 4. Supervise the Guest Service Agents., 5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., 6. Comply with attendance rules and be available to work on a regular basis., 7. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Description Overview We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our hospitality establishment. The ideal candidate will possess strong leadership skills, exceptional guest service abilities, and a comprehensive understanding of hotel management. This role is vital in ensuring a seamless guest experience, maintaining high standards of hospitality, and managing front desk operations effectively. The Front Office Manager will serve as the face of our hotel, fostering guest relations and coordinating with various departments to deliver outstanding service. Responsibilities • Supervise front desk staff to ensure efficient check-in and check-out processes, • Oversee guest services, addressing guest inquiries, complaints, and special requests with professionalism and courtesy, • Manage multi-line phone systems and ensure excellent phone etiquette at all times, • Coordinate reservations, room assignments, and billing procedures accurately, • Train and develop front desk team members in hospitality management, customer service, and hotel policies, • Monitor daily operations to uphold quality standards and enhance guest satisfaction, • Assist with night audit procedures and financial reconciliations as needed, • Maintain effective communication with housekeeping, maintenance, and other departments to ensure smooth operations, • Implement guest relation strategies to promote repeat business and positive reviews, • Ensure compliance with safety protocols and hotel policies Experience • Proven experience in hotel management or front desk supervisory roles within the hospitality industry, • Strong background in customer service, guest relations, and hospitality management principles, • Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively, • Experience with hotel management software and multi-line phone systems is preferred, • Previous resort or hotel experience, especially in a leadership capacity such as night audit or guest services management, is advantageous, • Demonstrated ability to lead a team, handle high-pressure situations, and deliver exceptional guest experiences This position offers an exciting opportunity for a dedicated hospitality professional to lead our front office team while delivering memorable experiences for our guests.

Job Description POSITION PURPOSE: Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent Forbes Five Star Standards are provided. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 25% Encourages a team spirit amongst staff members with leadership and guidance. Leads daily pre- Shifts, conducts daily training and service shops and disciplines where appropriate. 25% Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement. 20% Uses creative management skills to solve problems. Ensures compliance with Trump Hotels standards to ensure consistent high quality guest relations. 10% Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and good judgment. 10% Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Handles guest relocations as required. Prepares daily forecast of expected arrivals and departures. Participate in Lobby Greeter and Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems. Expedites all requests by guests. Performs duties as assigned by Director of Front Office and Director of Rooms Attends Leadership meetings on behalf of Director of Front Office to obtain and disseminate pertinent information. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Walking, standing Constant Crouching/Bending/Stooping Frequent Pushing/Pulling Occasionally Stooping Constant Twisting Constant Lifting and carrying Frequent up to 20 pounds. Reaching Constant Grasping Constant Talking Constant Hearing Constant Near Vision Constant Far Vision Constant Smell Constant SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions reporting directly to this position (titles): Front Desk Agents PBX Operators Indirectly and in the absence of functional department head Concierges Bellpersons Doorpersons Guest Services Agent SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. Thorough organization and supervisory skills proficient in accomplishing the task. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. Must have a track record of being able to control cost, productivity and other KPI’s including team’s engagement levels. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. 4 year college degree in Hospitality, Hotel Management or Business required. EXPERIENCE At least 2 years’ combined experience in supervisory/management position in Rooms Division. LICENSES OR CERTIFICATES CPR certification and/or first aid training preferred. GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Description Scope of the Job Job Purpose: Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members. Key Responsibilities: In House Experience: • Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person., • Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.) through to Open Table and members seated in restaurants., • On the floor, support F&B and Club Reception to touch tables, collect member feedback on service, food, atmosphere and satisfaction., • Arrange and/or deliver sense of generosities (SOGs) for special occasions for dining guests., • Attend pre-shifts and manager line up, update the teams on pertinent shift needs., • Update members Open Table notes with anything pertaining to service preference., • Where needed, take the initiative to provide service support to ensure a great member experience (refill waters, bus tables, run a dish), • During peak hours and large events, support the Front Desk, and member check-in to ensure that members and guests can access the House as quickly and efficiently as possible., • Where there is a screening room, oversee the member attendance, signing in members and ensuring the correct guests are attending., • Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues., • Take the initiative to create memorable personal outreach moments for special occasions (wedding, births, promotions, new movie, etc.), • Work with Membership Manager of the House to host/co host new Member Introductions, hosting one on one intros and helping support the initiative to have all members receive an intro. Bedroom/Hotel Experience: • Ensure there is a major focus on member bedroom experience / relationships daily, ensuring arrivals are checked for special arrivals, requests, PWH/FHM requests are met and welcome notes are written daily., • Handle pre check of all PWK/VIP/FHM rooms and they are ready for arrival., • Arranging amenities for hotel guests as requested, making yourself available and the key point person so that guests know you're their contact., • Meet all PWK/VIP/FHM upon arrival or during their time at the House, arranging amenities as requested and making yourself available as the key point person so that guests know you're their contact., • Maintain high quality and clear reservation notes, checking and activating, updating systems. Member Management In The House • Positively grow relationships and connections with all members so that they know you and your role at the House, and lead as the point of contact for all our PWKs and FHM., • Oversee and make decisions in the real time handling and management of members and their guests in the Houses, including behavioural issues, extended guest lists, one offs and special requests., • Create and maintain clear behaviour notes following an incident in the House so that the Head of Membership/Membership Manager can follow up the next day., • Work with the GM/AGM and Head of MR on recovery on any issues, develop opportunities or create solutions to elevate the member experience. Timely follow through with members is key., • Add information to the snapshot and provide relevant information about member feedback, House experience including any challenges or issues (membership portion), • Be able to use Micros and work with the goodwill budget of the Houses to comp some members bills when needed in support of recovery or other issue. House Atmosphere and Environment • Ensure the House has a positive vibe and energy, consistently being the best version of yourself, being friendly and approachable whilst always looking presentable and having fun at work whilst showing that you care., • Ensuring music, lighting, smell and team member energy in the House is maintained to the typical Soho House standard., • Ensure a smooth handover to colleagues at the end of the day, whether that is other member relations team or membership. Membership Development • Participate and help create events that fit the needs of the House's demographic and House Identity Plan, being inclusive, varied and appealing to all members., • Promote our member events to all members to drive attendance and increased bookings., • Work with MEM to drive higher attendance to our events. Attend and support member events., • Work with the GM, Head of MR, and MM over Committee Meetings and gather member feedback to tailor experiences/activities to the need of the House around what is happening in the city (i.e. host a table for the Summit), • Work with Head of MR on monthly focuses, using service feedback (mystery shopper reports) to host trainings specific to a concern or issue, and area of focus to flag at pre-shifts., • Work with Head of MR / FOM in implementing any new system or SOP pertaining to members (new check-in system, connect, House pay, etc) Measures of Success: • Collaboratively partner and build a strong relationship with their General Manager, the Head of Member Relations, the Membership and Reception teams and the HODS to ensure we have a seamless member experience., • Consistently high feedback and member recognition., • Maximised objectives of each individual House, whilst celebrating their members, whether Local or Every House and ensuring that each visit is a positive one., • Increased House visits from all members but especially PWKs/FHMs., • Increased revenue spend through in room upsells/amenities/experiences and table side opportunities Budget Responsibilities: None Direct Reports: None Business Context Reports to: General Manager, dotted to Head of MR and Chief MRO Structure Specific to each House Challenges / Priorities: Specific to each location/as specified in interviews and objectives/goals Key Contacts/ Stakeholders: Internal: Club Director (if applicable) Head of Membership/Membership Manager GM Head of Events Position Profile Experience Required: • A highly social, outgoing individual who values personal interactions, • Organised and efficient, capable of managing many different moving parts at once, • Strong communication skills and ability to work across teams, • Someone who is capable of taking the initiative and feels passionately about Soho House and its members. Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range$70,000—$75,000 USD

Job DescriptionDescription: JOB SUMMARY Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk, bell services and night audit teams. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s reward program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily., • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Provide ongoing training and support to front desk agents., • Ensure all necessary reports and forms are completed daily., • Maintain all front desk related equipment and a par stock of supplies. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk., • Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling., • Follow-up on credit opportunities., • Any other duties as assigned by the Director of Front Office, Executive Housekeeper or General Manager.Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • PEP system knowledge a plus PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 8 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Certifications: BASSET certification is required for this role in accordance with applicable alcohol service laws., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering and Reconcile and post daily revenue activity. ESSENTIAL FUNCTIONS · Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Rewards Program and provide recognition and benefits to all present members. · Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. · Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. · Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. · Ensure all necessary reports and forms are completed daily. · Reconcile and complete all daily front desk agents’ work. · Run find trial balance to post rooms and close day. · Run accounts receivable reports. · Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. · Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. · Must be able to read and write to facilitate the communication process. · Requires good communication skills, both verbal and written. · Extensive knowledge of the hotel, its services and facilities. · Must have excellent customer relations skills and leadership capability. · Must be detail oriented with outstanding organizational and communication skills. · Must have excellent leadership capability and customer relations skills. PHYSICAL DEMANDS · Must be able to stand and exert well-paced ability for up to 4 hours in length. · Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. · Must be able to exert well-paced ability in limited space. · Must be able to lift up to 15 lbs. occasionally. · Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. · Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. · Ability to spend extended lengths of time viewing a computer screen. · Vision occurs continuously with the most common visual functions being those of near vision and depth perception. · Requires manual dexterity to use and operate all necessary equipment. · Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. Requirements:

Job Description We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Hyatt Place Chicago South/University Medical Center, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Starting pay $18 per hour. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way., • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve., • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance., • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!, • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally., • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities • Greet guests upon arrival and ensure a smooth check-in process., • Provide information about the hotel's amenities, services, and local attractions., • Respond promptly to guest inquiries via phone, email, or in person., • Handle reservations, cancellations, and modifications accurately and efficiently., • Process payments and maintain accurate records of guest transactions., • Address guest concerns and resolve issues promptly to ensure satisfaction., • Coordinate with other departments to fulfill guest requests and preferences., • Maintain a clean and organized front desk area., • Assist with luggage handling and transportation arrangements as needed., • Uphold company policies and procedures to ensure the safety and security of guests and their belongings., • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy., • Provide exceptional customer service to enhance the overall guest experience., • Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Description Offering a calm haven and chic sophistication, Le Méridien Chicago - Oakbrook Center sits next to the eponymous shopping center in Oak Brook, Illinois. From our superb vantage point, guests can easily access attractions throughout Chicago, including Drury Lane Theatre, Elmhurst Art Museum and downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are seeking Bell Persons/Valet Persons. We are committed to providing you with: • Great compensation package, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family members What will you be doing? • Show guests to room assisting them with their luggage., • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions., • Check luggage for hotel guests both for day and overnight., • Maintain the designated station in the lobby, standing alert to be easily summoned, • Open doors and greet guests in a friendly and courteous manner., • Maintain the cleanliness of the bell stand, lobby and baggage area. Keep lobby door and windows clean when not busy with guests., • Post the daily events board and entertainment board in the lobby., • Maintain an open communication line through all shifts., • Deliver messages and valet to guest rooms., • Perform pickups and drop-offs for the guests in a timely and friendly manner and inspect vehicles., • May perform the duties of a valet as required., • Assist front desk with key inventory., • Comply with attendance rules and be available to work on a regular, • Perform any other job related duties as assigned. Position requires at least 6 months of previous guest/customer face-to face experience. . Position requires a valid driver’s license without violations. . Must be able to drive a manual transmission vehicle. . Must be able to lift and transport up to 50 lbs. . Must be able to push a bell cart weighing up to 100 pounds. We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description We are seeking a detail-oriented and customer-focused professional to support overnight hotel operations and deliver a welcoming experience for guests. This role is ideal for someone who enjoys working independently, maintaining accuracy, and ensuring a smooth transition between daily business cycles. Responsibilities • Greet and assist guests during overnight hours with professionalism and courtesy., • Handle guest check-ins, check-outs, reservations, and room assignments as needed., • Balance and reconcile daily financial activity, including guest accounts and payments., • Prepare and distribute daily reports for management and other departments., • Review system entries for accuracy and resolve discrepancies in a timely manner., • Respond to guest inquiries, concerns, and service requests with a solutions-focused approach., • Coordinate with other departments to support smooth hotel operations., • Monitor the property for safety, security, and cleanliness standards during overnight shifts., • Complete assigned administrative and front desk duties with consistency and attention to detail.Qualifications, • Previous experience in hospitality, front desk operations, auditing, or a related customer service role preferred., • Strong attention to detail and accuracy in handling financial and administrative tasks., • Excellent communication and interpersonal skills., • Ability to work independently and manage responsibilities during overnight hours., • Comfortable using computer systems, property management software, and standard office tools., • Basic math and reconciliation skills., • Ability to maintain a calm, professional demeanor in a fast-paced environment., • Flexibility to work overnight shifts, weekends, and holidays as needed.Preferred Attributes, • Commitment to delivering high-quality guest service., • Strong organizational skills and the ability to prioritize tasks effectively., • Problem-solving mindset with the ability to handle issues with discretion., • Dependable, self-motivated, and able to follow procedures consistently.What We Offer, • A professional and supportive work environment., • Opportunities to build experience in hospitality operations., • Training and development for role-specific systems and procedures., • The opportunity to be a trusted member of a guest-focused team. Equal Opportunity Statement: We are committed to fostering an inclusive workplace and welcome candidates from all backgrounds. Employment decisions are based on qualifications, experience, and business needs.

Job Description Hotel Name: The Millennium Hotel Knickerbocker Chicago Location: Onsite – Chicago, IL Salary Range: 25.50 - 26.50 Join the Team at The Knickerbocker Chicago At The Knickerbocker Chicago, hospitality is where timeless style meets the energy of the city. We create experiences that feel both elevated and welcoming—where every guest interaction leaves a lasting impression. About The Knickerbocker Chicago Located just steps from Chicago’s iconic Magnificent Mile, The Knickerbocker Chicago places you at the center of it all—world-class shopping, renowned dining, and vibrant city life. Blending classic charm with modern comfort, the hotel offers a sophisticated yet approachable experience for both business and leisure travelers. From the buzz of the city outside to the warm, inviting atmosphere inside, The Knickerbocker delivers a stay that feels distinctly Chicago—stylish, dynamic, and full of character As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: • Passion for Hospitality – Delivering meaningful and memorable guest experiences, • Entrepreneurial – Taking ownership and acting with agility, • Innovation & Progressive – Continuously improving how we operate and serve, • Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: Night Auditor As our Night Auditor, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results." Your Impact - Your work ensures accurate records, protects hotel revenue and supports daily success. Your attention to detail and service help create a positive experience for our guests and team. You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing - • Audit and balance daily revenue, post charges, and process settlements, • Reconcile and balance accounts, run reports, and corrects discrepancies, • Prepare daily reports including Guest Ledger Summary and Daily Restaurant Summary, • Ensure files are accurate and systems are reset for the next day, • Assist with closing procedures and coordinate with front desk and F&B outlets, • Provide excellent service to guests and staff overnight Operations & Execution • Ensure smooth, efficient operations aligned with brand standards, • Identify opportunities for innovation and continuous improvement, • Deliver consistent, high-quality results in a fast-paced environment Guest Experience • Deliver exceptional service rooted in passion for hospitality, • Anticipate needs and respond with a solutions-first mindset, • Create memorable, personalized experiences for every guest Team Collaboration • Work collaboratively across teams to achieve shared goals, • Communicate effectively and contribute to a positive work environment, • Support a culture of respect, energy, and accountability Compliance & Standards • Follow all company policies, safety standards, and procedures, • Maintain accuracy in processes, reporting, and documentation, • Uphold a culture of accountability and operational excellence Requirements • Passion for hospitality and delivering exceptional service, • Strong communication and interpersonal skills, • Ability to work in a fast-paced, dynamic environment, • Solutions-oriented mindset with attention to detail, • Flexibility to work varied schedules, including evenings, weekends, and holidays, • Knowledge of accounting and hotel operations, • Comfortable using computer and 10-Key by touch, • Strong math, problem-solving, and attention to detail Schedule - Overnight shifts, including weekends and holidays as needed Front Desk / Guest Services: • Experience in customer service or hospitality preferred, • Familiarity with PMS systems (e.g., Opera) is a plus Education (Optional / Adjustable) • High school diploma or equivalent required Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Benefits may include: • Hotel Room Discounts across our global portfolio, • Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences. Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.

Job Description Offering a calm haven and chic sophistication, Le Méridien Chicago - Oakbrook Center sits next to the eponymous shopping center in Oak Brook, Illinois. From our superb vantage point, guests can easily access attractions throughout Chicago, including Drury Lane Theatre, Elmhurst Art Museum and downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family members • Discounts at Marriott Brand properties worldwide Here is what you will be doing each day: As our Night Auditor, you will cater to the needs of the guests while working with our front desk team to ensure the balance of revenue and settlement accounts nightly, maintain files and reset the system for next day operations. The position requires inputting data into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and etc. Does this sound like you? You have a keen eye for detail and respect the importance of auditing and maintaining data for the hotel. The pride you have in your organizational and time management skills will be a great benefit in this role. Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job DescriptionThe Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Rate: $21.50/hr Responsibilities • Provide the highest and most efficient level of hospitality and customer service expected by our guests., • Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment., • Maintains room inventory of vacancies, reservations, and assignments., • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue., • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area., • Attends guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints., • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Provides assistance to other team members to contribute to the best overall performance of the department and the hotel., • Perform according to the company handbook in regard to policies, procedures, and regulations., • Ensure total awareness of in-house VIPs., • Maintain a safe and clean work environment., • Performs other duties as assigned by leadership. Fundamentals • Ability to maintain a friendly, cheerful, and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 1 year within a customer-facing role., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel., • Flexibility to work any shift, including evenings, weekends, and holidays., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required. A second language is desirable., • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois. The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR ICk3xdIHzh

Job Description Guest Services Representative Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS • Competitive compensation package, • Growth company focused on expansion through strategic acquisition and development, • Hotel discounts at locations worldwide. JOB DESCRIPTION The Guest Services Representative (GSR) at Hyatt House Evanston is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodations and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • Guest Interaction: Greet and assist guests during check-in to ensure satisfaction with assigned rooms., • Check-Out Process: Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly., • Cash Handling: Manage cash transactions and maintain accurate records., • Reservations & Inquiries: Answer guest inquiries, take reservations, and promote hotel services to increase occupancy., • Customer Service: Address guest concerns promptly and courteously, both in person and over the phone., • Telephone Systems: Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed., • Shift Operations: Complete shift checklists to ensure thoroughness and accuracy in the daily tasks., • Mail & Messages: Process incoming mail, messages, and faxes promptly and efficiently., • Communication: Maintain communication through the front desk log and inform incoming shifts of any issues that need attention., • Market Services: Serve as a cashier and attend to market needs when required., • Professional Appearance: Maintain a high standard of personal appearance and proper uniform within the department., • Guest and Team Member Interaction: Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs., • Safety & Security: Be proficient in Safety and Security Policies and train all team members in these procedures., • Incident Reports: Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed., • Compliance: Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations., • Physical Requirements: Utilize computer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk for long periods during the workday., • Other Duties: Perform any other duties as assigned or requested by management. QUALIFICATIONS • Education: High School Diploma, GED, or equivalent relevant work experience., • Experience: Previous customer service or hotel experience required; Hyatt experience is helpful., • Skills: Friendly demeanor, excellent communication, and customer service skills. Strong organizational and prioritization abilities., • Technical Skills: Prior computer experience using Windows-based software preferred., • Physical Abilities: Ability to lift up to 50 lbs., stand, walk, reach, push, pull, twist, and bend as required throughout the workday.

Job Description Position Overview: Assists guests with luggage during arrival and departure; makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Qualifications and Physical/Mental Requirements: Must be able to stand for the entire shift, which will be at least 8 hours for full time associates Must be able to lift up to 100 lbs Must be able to push/pull bell carts with weights up to 200lbs for substantial distances from the elevator to the end of the hallway for guest rooms. Reading, writing, and oral proficiency in the English language. Willing to work a flexible schedule and holidays Specific Position Requirements: Bellperson are an essential position to the success of a hotel. The bellperson assists with the arrival and departure of guest, in assisting the guests one is responsible for delivery or picking up personal items in a timely manner and transporting to the front drive or storage area. Strong attention to detail is needed to ensure that all of a guest’s items are handled with proper care and efficiency. A bellperson must also be able to assist all guests with a high level of professional and genuine hospitality. Some of the ways that a guest may need assistance include directions, hours of operation for hotel outlets, hotel events & locations. A strong ability to resolve problems or think on your feet is needed when dealing with high expectations and general guest needs. Able to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area. Work harmoniously and professionally with co-workers and management. Able to perform requests either internal or for hotel guests that require the associate to leave the hotel property. Maintain a high level of cleanliness for front of the house areas and maintain order/structure in the luggage storage area. Willing to work a flexible schedule and holidays. Position Responsibilities: The ability to respond properly to any hotel emergency or safety situation. The ability to perform other tasks or projects as assigned by hotel management and staff. Comply with TIHTC work rules and standards per the associate handbook and as directed by management. The ability to assist the door attendants and valet staff with duties and responsibilities when needed. The ability to assist the concierge desk whether it is to make deliveries, outside runs, or assist guest requests. License/Certificate: N/A BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Description Position: Guest Service Ambassador Department: Rooms (Front Desk) Supervisor: Guest Service Manager, AGM Job Titles Supervised: None Date: April 5, 2018 FLSA: Hourly (Non-Exempt) Benefits: Eligible if Full Time Overview: The Guest Service Ambassador creates a welcoming first impression by providing excellent customer service with a smile! They help guest to feel at home by using the guest name whenever possible, assisting with luggage, serving as a resource to local restaurants, businesses and attractions, and ensuring guest needs are met throughout their stay. They monitor the property to ensure activities at the hotel comply with Olympia’s safety policies and procedures. Additional Information: In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form no later than your first day of employment. A background check will be conducted as a condition of employment. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis. Essential Functions of the Job: • Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team), • Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs, • Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating), • Ability to understand and follow instructions as directed by supervisor/manager, • Working Safely is a condition of employment. All employees must follow the safety policies, • Performing the job duties as described. (Reasonable accommodations will be considered in accommodating eligible employees. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources) Expectations of all Employees: • Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values, • Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs, • Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc., • Comply with guest privacy standards, • Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination), • Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager, • Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance, • Complete work in a timely manner and meet productivity standards/expectations, • Keep work area clean, neat, and well organized, • Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties), • Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift), • Perform additional duties as assigned Job Duties and Responsibilities: • Serve as property concierge: Assist guest and patrons with information and directions to local venues, restaurant’s etc. (Knowledgeable of restaurants and local attractions) and provide guests with suggestions and directions; book reservations at local restaurants; assist guest with additional needs and requests, • Assist guest with making alternate transportation reservations (i.e. calling/hailing a cab/taxi), • Serve as guest ambassador by spending a majority of their shift interacting with guests, • Answer telephone calls, demonstrating excellent customer service and phone etiquette, take messages, answer questions, and assist in guest requests during busy periods or when Night Auditor is away from desk, • Know hotel layout, i.e. fire exits, storage, electrical room, etc., • Make rounds by walking the property frequently, observe and appropriately handle all safety/security related matters; complete Incident Report noting specific details, witnesses – names/phone numbers, etc.. Check windows, doors, and be aware of unauthorized individuals in the area, • Contact Police / Fire Department when appropriate, • Identify, communicate and follow-up on maintenance issues, • Maintain radio contact with Front Desk (professional language and tone), • Escort employees to their vehicles after hours, ensure vehicles are locked, • Sweep and keep car port area neat and clean, wipe finger prints off entrance doors and windows, empty trash as needed Skills Required: Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure Experience / Education: Experience in guest service and/or working with the public is required. CPR, First Aid training is helpful. High school diploma and/or equivalent work experience Performance Measurement: 90 Day performance review, ongoing feedback from supervisor, attendance, productivity, feedback from others, etc. Physical Demands: This is a physically demanding job that requires extended periods of walking, standing, and lifting up to 50 pounds. Reasonable accommodations may be made to eligible employees to perform the essential functions. (See Physical Requirements section for detailed information) Employee Acknowledgement: I have received a copy of this job description, have read and understand the expectations and responsibilities. I understand that if I need a reasonable accommodation to perform these job duties, I am to speak with my manager, GM, or Human Resources. I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned. Manager Date Employee Signature Date Physical Requirements of this position The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to eligible employees to perform the essential functions. Physical Demands: Approximate requirements of time tasks are performed in carrying out job duties. (To update boxes – place curser to the left of the box, double click, under “Default Value” click on not checked or unchecked to select the box.) Sitting (Number of hours a worker must be sitting) Tasks (not an exclusive list) Not an essential function 1-3 hours/day 3-7 hours/day 7 or more hours/day Standing (Number of hours standing) Tasks (not an exclusive list) Not an essential function Majority of duties are performed while standing or walking 1-3 hours/day 3-7 hours/day 7 or more hours/day Walking (Number of hours walking) Tasks (not an exclusive list) Not an essential function Majority of duties are performed while standing or walking 1-3 hours/day 3-7 hours/day 7 or more hours/day Bending Tasks (not an exclusive list) Not an essential function Bending, i.e. picking up items off floor or assisting with luggage. Infrequent Bending: 1-120 bends/day (15 bends/hour) Moderate Bending: 121-480 bends/day (1 bend/minute) Frequent Bending: 481 or greater bends/day (>1 bend/minute) Squatting Tasks (not an exclusive list) Not an essential function Some squatting when lifting luggage Infrequent Squatting: 1-120 squats/day (15 squats/hour) Moderate Squatting: 121-480 squats/day (1 squats/minute) Frequent Squatting: 481 or greater squats/day (>1squat/minute) Kneeling Tasks (not an exclusive list) Not an essential function Infrequent Kneeling Moderate Kneeling Frequent Kneeling Twisting Tasks (not an exclusive list) Not an essential function Twisting – assisting with handling luggage Infrequent: 1-120 twists/day Moderate: 121-480 twists/day Frequent: 481 or greater twists/day (>1 twist/minute) Lifting Floor to Waist Tasks (not an exclusive list) Not an essential function Infrequent: up to 50 lbs Moderate: up to 50 lbs Frequent: up to 50 lbs Lifting to Waist to Shoulder Tasks (not an exclusive list) Not an essential function Infrequent: up to 25 lbs Moderate: up to 25 lbs Frequent: up to 25 lbs Lifting Overhead Tasks (not an exclusive list) Not an essential function Infrequent: up to 25 lbs Moderate: up to 25 lbs Frequent: up to 25 lbs Pushing / Pulling Tasks (not an exclusive list) Not an essential function Push / pulling while assisting with luggage 1-3 hours/day 3-7 hours/day 7 or more hours/day Wrist / Hand / Fingers Repetitive Movements Tasks (not an exclusive list) Not an essential function Infrequent Moderate Frequent Cardiovascular - Endurance (Maximum Work-load Required Each Day) Tasks (not an exclusive list) Not an essential function On feet and in motion for majority of shift

Job Description We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Starting pay $18.00 per hour Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way., • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve., • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance., • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!, • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally., • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities • Greet guests upon arrival and ensure a smooth check-in process., • Provide information about the hotel's amenities, services, and local attractions., • Respond promptly to guest inquiries via phone, email, or in person., • Handle reservations, cancellations, and modifications accurately and efficiently., • Process payments and maintain accurate records of guest transactions., • Address guest concerns and resolve issues promptly to ensure satisfaction., • Coordinate with other departments to fulfill guest requests and preferences., • Maintain a clean and organized front desk area., • Assist with luggage handling and transportation arrangements as needed., • Uphold company policies and procedures to ensure the safety and security of guests and their belongings., • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy., • Provide exceptional customer service to enhance the overall guest experience., • Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Description Night Auditor Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS • Competitive compensation package, • Full benefits package, including 401K with matching and paid time off from Day 1, • Growth company focused on expansion through strategic acquisition and development, • Hotel discounts at locations worldwide. JOB DESCRIPTION Join our team as a Night Auditor at Hyatt House Oak Brook. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. ESSENTIAL DUTIES AND RESPONSIBILITIES • Guest Services: Check in and check out guests with a focus on accuracy and customer service., • Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate., • Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor., • Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms., • Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly., • System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management., • Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information., • Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management., • Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment., • Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties., • Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs., • Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays., • Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed. QUALIFICATIONS • Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred., • Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees., • Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication., • Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes., • Flexibility: Must be flexible with scheduling to accommodate business needs.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description The hotel housekeeping supervisor oversees daily cleaning operations, ensuring guest rooms and public areas meet rigorous cleanliness and safety standards. They coordinate staff schedules, inspect room quality, manage supply inventories, and assist the housekeeping manager with training and guest requests. This is a union position, Local 1. Compensation: $26.87 hourly Responsibilities: • Staff Management: Create daily work assignments, conduct shift briefings, and assist with training and mentoring new employees., • Quality Inspections: Inspect guest rooms, corridors, and public spaces to ensure they align with hotel brand standards and sanitation regulations., • Inventory Control: Monitor stock levels of cleaning supplies, linens, and room amenities, placing orders as needed., • Guest Services: Respond promptly to special requests or complaints, and act as the liaison between the cleaning staff and the front desk., • Maintenance Reporting: Identify and submit maintenance work orders for issues like broken fixtures, faulty appliances, or plumbing problems., • Administrative Tasks: Update room statuses in hotel software, prepare discrepancy reports, and log lost-and-found items. [4] Qualifications: • Leadership: Ability to motivate, coach, and resolve conflicts within the housekeeping team., • Organization: Strong time management and multi-tasking skills to handle fast-paced hospitality environments., • Physical Stamina: Ability to stand and walk for extended periods, and assist with physical cleaning tasks or heavy lifting when necessary., • Problem-Solving: The ability to address guest complaints or staffing shortages quickly and professionally. About Company Just off the Magnificent Mile, our suites are adjacent to the John Hancock Center. Within two blocks, you can reach Water Tower Place, the Lakefront Trail, and American Girl. Navy Pier and 'The Bean' at Millennium Park. Enjoy the views of Lake Michigan from our top-floor pool and fitness center. Employee-discounted parking is available if needed. Employee room discounts are an excellent benefit when traveling. GF Benefits are offered after 60 days of hire and start on the 1st of the following month: Medical, Dental, Vision, Supp Life Insurance, short-term disability, Accident plan, Hospital Indemnity Plan, critical illness, identity theft, and legal plan if you should elect them. Employee Contributions are required for these plans. This is a great place to work!

Job DescriptionDescription: TITLE: Housekeeping Supervisor DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Manager JOB SUMMARY Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. ESSENTIAL FUNCTIONS • Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards., • Communicate with Front Desk and Engineering on EMPOWER. Enter events, monitoring, and closing out on all pending issues on EMPOWER to ensure total guest satisfaction., • Conducting Housekeeping Meeting, • Assigning Rooms, • Viewing and Monitoring EMPOWER, • This role requires the ability to communicate effectively in both English and Spanish with guests and team members Note: Additional tasks may be added during employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards., • Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. Requirements: PHYSICAL DEMANDS • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Must be able to lift up to 75 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis., • Must be able to exert well-paced ability in limited space., • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the anticipated pay range for this position is: $22 – $23 per [hour/year] The final offer will be based on factors including, but not limited to, relevant experience, skills, education, internal equity, and market conditions. Eligible team members may have access to a comprehensive benefits package, which may include: · Medical, dental, and vision insurance · Paid time off (vacation, sick time, holidays) · Six paid company holidays and one floating holiday · 401(k) with company match (up to 4%) · Life and disability insurance · Employee assistance programs · Employee discounts (hotel and travel discounts) Eligibility for benefits may vary based on position, employment status, and tenure. Additional Compensation This role [may/may not] be eligible for additional compensation, including: · Bonus or incentive programs · Commissions (if applicable) Details will be provided during the interview process. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Job DescriptionDescription: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to be the welcoming face of our organization. This role is essential in creating a positive first impression for our clients, visitors, and team members. If you enjoy providing excellent customer service and thrive in a dynamic environment, we invite you to join our team. Key Responsibilities: • Greet and assist visitors, clients, and staff in a courteous and professional manner, • Manage check-in and check-out processes efficiently, • Answer and direct incoming phone calls promptly and accurately, • Handle inquiries and provide information about the organization and services, • Maintain the reception area in a clean, organized, and welcoming condition, • Manage scheduling, appointments, and reservations as needed, • Perform administrative tasks such as data entry, filing, and correspondence, • Ensure security protocols are followed and report any concerns to management Skills and Qualifications: • High school diploma or equivalent; additional certification is a plus, • Proven experience in customer service or front desk operations preferred, • Excellent communication and interpersonal skills, • Strong organizational and multitasking abilities, • Proficiency in Microsoft Office Suite and basic office equipment, • Ability to remain calm and professional under pressure, • Attention to detail and problem-solving skills, • Friendly, approachable demeanor with a positive attitude Join our team and be part of a company that values professionalism, teamwork, and growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed. Requirements: Education & Experience • High school diploma or equivalent (required), • Previous customer service or hospitality experience (preferred), • Prior front desk or reservations experience a plus Skills & Abilities • Strong verbal and written communication skills, • Friendly, professional, and guest-focused attitude, • Excellent customer service and problem-solving skills, • Ability to multitask in a fast-paced environment, • Strong attention to detail and accuracy, • Basic computer proficiency and data entry skills Job Knowledge • Experience with hotel reservation and property management systems, including PEP (Property Engagement Platform) and OnQ, • Knowledge of check-in and check-out procedures, • Understanding of room types, rates, and availability, • Familiarity with billing, payments, and cash handling, • Ability to handle guest requests, complaints, and special accommodations Physical & Schedule Requirements • Ability to stand for extended periods, • Ability to lift up to 25 lbs, • Flexible availability including weekends, holidays, evenings, and overnight shifts Personal Qualities • Professional appearance and demeanor, • Reliable, punctual, and adaptable, • Respect for guest privacy and confidentiality Preferred Qualifications • Multilingual abilities, • Knowledge of local attractions and transportation, • Previous hotel front desk experience

Job DescriptionDescription: TITLE: At Your Service - Bellman/Shuttle Driver DEPARTMENT: Front Office REPORTS TO: Director of Rooms/Front Desk Leadership JOB SUMMARY To provide safe, professional, and efficient luggage assistance and transportation services while delivering exceptional guest service aligned with hotel and brand standards (e.g., Marriott International standards, if applicable). ESSENTIAL FUNCTIONS The Bellman/Driver is responsible for: · Greeting guests promptly and professionally. · Assisting with luggage handling. · Escorting guests to guestrooms. · Handle guest packages · Explaining room features and hotel amenities. · Operating hotel shuttle vehicles safely. · Drive guest 5 miles radius from hotel. · Maintaining cleanliness of lobby entrance and vehicles. · Always ensuring guest safety and security. · Back up Front Desk agents if necessary. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel. · Perform general guest services using standard hotel procedures. · Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. · Assist other Front Desk employees with guest request and guest needs. Requirements: PHYSICAL DEMANDS · Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems. · Must be able to stand and exert well-paced mobility for up to 4 hours in length. · Must be able to lift to 50 lbs. on a regular and continuing basis. · Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. · Must be able to exert well-paced ability in limited space. · Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis. · Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. · Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. · Vision occurs continuously with the most common visual functions being those of near vision and depth perception. · Requires manual dexterity to use and operate all necessary equipment. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $19.00 - $20.00 per hour, plus tips Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law. Benefits Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: • Paid time off, including:, • Paid holidays, • Paid sick leave and/or paid leave, • Vacation time, • Medical, dental, and vision insurance, • Life and disability insurance, • Employee Assistance Program (EAP), • Employee discounts (e.g., hotel stays, food & beverage, and partner programs) Paid Leave This position is eligible for paid leave benefits in accordance with applicable state and local laws. The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire. Scheduling Expectations Work schedules for this position are based on business needs and may vary, including: • Evenings, weekends, and holidays, • Shifts based on occupancy levels, events, and seasonal demand Schedules are communicated in advance in accordance with Company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Job Description Millennium Knickerbocker Hotel Chicago Historic Luxury Hotel | Downtown Chicago Position Overview The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service‑driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high‑volume luxury environment. As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay — managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast‑paced, full‑service downtown hotel. Key Responsibilities • Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure, • Perform check‑in and check‑out procedures with accuracy, efficiency, and attention to detail, • Manage individual and group reservations, room assignments, and guest profiles using Opera PMS, • Verify billing details, payment authorizations, and folios with accuracy and discretion, • Confirm group rooming lists and coordinate personalized services for VIP guests, event attendees, and repeat guests, • Proactively upsell room upgrades and hotel services in a refined, guest‑centric manner, • Resolve guest concerns with sound judgment, professionalism, and a strong service‑recovery approach, • Serve as a knowledgeable concierge resource, offering recommendations on hotel amenities and nearby Chicago attractions, • Maintain clear communication with Housekeeping, Engineering, Bell Services, and Management to ensure seamless operations, • Uphold all brand standards, service expectations, safety, and security procedures Requirements Qualifications & Experience • Previous front desk or guest services experience preferred; luxury or full‑service hotel experience strongly preferred, • Opera PMS experience preferred, • Prior hotel reservations or guest services experience preferred, • Preferred experience navigating OTA extranets to manage reservations, validate payments, and respond to guest inquiries, • Preferred working knowledge of Microsoft Excel for reports, logs, and guest tracking, • Strong communication and interpersonal skills with a poised, professional demeanor, • Ability to multitask and remain composed in a fast‑paced, high‑volume environment, • Flexibility to work varied shifts, including evenings, weekends, and holidays, • Positive attitude with a genuine commitment to service excellence, • Ability to work independently while contributing to a collaborative team environment Physical & Work Requirements • Ability to stand for extended periods and perform light lifting as required, • Comfortable working in a busy front desk environment with frequent guest interaction Work Environment & What We Offer • 300‑room, historic, full‑service luxury hotel in downtown Chicago, • Competitive hourly pay, • Professional, team‑oriented culture focused on elevated service delivery, • Opportunities for growth within hotel operations Benefits • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Vision insurance

Job Description Responsibilities We are seeking a friendly, dependable, and experienced Front Desk Agent to join our dynamic team at Hilton. This full-time position requires hotel front desk experience, a commitment to exceptional guest service, and the availability to work shifts between 12:00 PM and 11:00 PM, including weekends and holidays. The ideal candidate is punctual, professional, and thrives in a fast-paced hospitality environment. Key Responsibilities: Greet and welcome guests promptly and courteously upon arrival. Check guests in and out efficiently using the property management system (PEP). Process guest payments, room charges, and other transactions accurately. Provide guests with information about hotel amenities, services, and local attractions. Resolve guest concerns and complaints with professionalism and urgency. Ensure all guest interactions meet Hilton brand standards for service and presentation. Answer phone calls, handle reservations, and respond to inquiries in a timely manner. Maintain a clean and organized front desk and lobby area. Coordinate with housekeeping and maintenance teams to fulfill guest requests. Follow daily checklists, shift reports, and standard operating procedures. Uphold safety and security procedures for guests and hotel property. Perform other related duties as assigned by the Front Office leadership team. Qualifications: Previous hotel front desk experience is required (Hilton brand experience is a plus). Must be able to work a flexible schedule between 12:00 PM and 8:00 PM, including weekends and holidays. Strong interpersonal, communication, and customer service skills. Proficient in using hotel management software and standard office equipment. Ability to handle cash, credit cards, and perform basic math functions. Reliable and punctual with a professional appearance and demeanor. Able to stand for extended periods and perform physical tasks associated with front desk duties. Why Join Our Team: Work with a globally recognized brand known for excellence in hospitality. Be part of a collaborative and supportive team environment. Opportunities for training, development, and career advancement. Competitive pay and benefits available to full-time team members. To Apply: Please submit your resume and brief cover letter outlining your front desk experience and availability. We look forward to welcoming a new team member who shares our passion for service and hospitality excellence. Qualifications • 1 year of hotel front desk preferred, • High school diploma or equivalent, • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time, • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities, • Must display very good organization and time management skills, • Must be able to walk and climb/descend stairs approximately 20% of the time, • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks, • Must be able to regularly lift and carry up to 20 pounds without assistance, • To always maintain a high standard of personal hygiene and appearance We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionJob Description: The Chicago Marriott O’Hare is looking for a full-time Front Office Supervisor to join our team! Previous Marriott Hotels Front Office supervisory experience preferred. Overview: The Front Office Supervisor will be responsible for providing excellent customer service while leading and supporting the front desk team to achieve the overall success of our service goals. This role includes hands-on guest service duties as well as supervisory responsibilities to ensure smooth daily operations. Responsibilities: • Lead and motivate the Front Office team, ensuring adherence to brand and service standards., • Assist in training new associates and provide ongoing coaching and feedback to team members., • Oversee daily shift operations, ensuring proper staffing, coverage, and service levels., • Handle escalated guest concerns or complaints, ensuring prompt and satisfactory resolution., • Organize, confirm, and process guest check-ins/check-outs, adapting for any changes., • Secure payment, verifying and adjusting billing as needed., • Provide guests with room and hotel information, directions, amenities, and local interests., • Run daily reports and review information to ensure smooth transition between shifts., • Complete cashier and closing reports, counting the bank at the end of each shift securely., • Accept and record wake-up calls, delivering to the right department., • Communicate any emergency, lost item, or theft to proper security staff and/or management., • Maintain contingency lists in case of emergency and ensure proper communication of necessary messages., • Listen empathetically to guest inquiries and provide appropriate responses., • Set up accurate accounts for each guest checking in according to their preferences., • Block rooms in the system and follow through on designated requirements., • Pre-register designated guests and prepare key packets., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)., • Maintain confidentiality of all guests and hotel information., • Ensure security guidelines are met for guest room access., • Document all guest requests, complaints, or problems immediately and notify designated personnel for resolution, following up to ensure guest satisfaction., • Participate and contribute to department meetings., • Promote a positive, team-oriented work environment with a “sleeves-rolled-up” mentality., • Perform other duties as requested by management. Qualifications: • At least 1 year of hotel front office supervisory experience – Marriott Hotels experience preferred., • Proven leadership, training, and team development skills., • Ability to multitask and remain calm under pressure in a fast-paced environment., • Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently or constantly to move objects., • Strong verbal and written communication skills, able to interact professionally with all levels of staff and guests., • Strong problem-solving and conflict-resolution skills., • Must be effective at listening to, understanding, and clarifying concerns raised by guests. Availability: • Must be available to work days, evenings, weekends, and holidays. Benefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk for the Hilton Chicago/Oak Lawn, IL. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Responsible for greeting every guest with a smile and positive attitude., • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people., • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis., • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area., • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 20 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Starting Rate at $18.00 for Front Desk., • Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account, • Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match Paid Time Off: Vacation Time - 80 hours on your first 3 years of service Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.

Job DescriptionDescription: TITLE: Front Desk Supervisor DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 12 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together. JOB SUMMARY Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s reward program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily., • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Provide ongoing training and support to front desk agents., • Ensure all necessary reports and forms are completed daily., • Maintain all front desk related equipment and a par stock of supplies. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk., • Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling., • Follow-up on credit opportunities., • Any other duties as assigned by the Front Office Manager or General Manager. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 4 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $27 – $28 per hour Compensation within this range will be determined based on relevant experience, skills, and job-related factors consistent with applicable law. Benefits: Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: Paid time off, including: • Paid holidays, • Paid sick leave, • Vacation time, • Medical, dental, and vision insurance, • Life and disability insurance, • Employee Assistance Program (EAP), • Employee discounts (e.g., hotel stays, food & beverage, and partner programs) This position is subject to the Chicago Fair Workweek Ordinance. Upon hire, employees will receive a written good faith estimate of their work schedule, including: • Expected average weekly hours, • On-call scheduling expectations (if applicable), • Anticipated days and times of work Work schedules are provided in advance in accordance with the ordinance. Scheduling may vary based on business needs, including occupancy levels, events, and seasonal demand. Employees have the right to: • Receive advance notice of schedules, • Request schedule changes, • Receive a written response to scheduling requests within required timeframes, • Receive applicable compensation for certain employer-initiated schedule changes Chicago Paid Leave & Paid Sick Leave This position is eligible for paid leave benefits in accordance with the Chicago Paid Leave and Paid Sick and Safe Leave Ordinance. Employees may accrue and use paid leave for: • Personal time off, • Illness or medical needs, • Safety-related leave (as defined by law) Leave accrual, usage, and carryover are administered in accordance with applicable law and company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

Job DescriptionDescription: TITLE: Front Desk Agent DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 4 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $18.00 per hour Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law. Benefits Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: • Paid time off, including:, • Paid holidays, • Paid sick leave and/or paid leave, • Vacation time, • Medical, dental, and vision insurance, • Life and disability insurance, • Employee Assistance Program (EAP), • Employee discounts (e.g., hotel stays, food & beverage, and partner programs) Paid Leave This position is eligible for paid leave benefits in accordance with applicable state and local laws. The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire. Scheduling Expectations Work schedules for this position are based on business needs and may vary, including: • Evenings, weekends, and holidays, • Shifts based on occupancy levels, events, and seasonal demand Schedules are communicated in advance in accordance with Company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds., • Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range$24.50—$24.50 USD