Hotel front desk jobs in Chicago, IllinoisCréer des alertes d'emploi

Job Description The Study at University of Chicago is currently seeking a part-time Valet Attendant who will be responsible for welcoming and creating a first impression for our guests. This position is primarily responsible for work closely with hotel's guest service team to assist arriving and departing guests with their luggage, park guest's vehicles and deliveries to guest rooms when needed. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Pay: $18/hr Responsibilities Valet • Greeting guests upon arrival on the front driveway and assessing their needs. (Valet, luggage assistance or both), • Documentation of guest name, all vehicle information including any previous damage (reviewed with guest)., • Documentation of all overnight vehicles on the guest log for night audit posting., • Collection of guest keys and proper documentation of vehicle location in the parking garage., • Making sure all garage keys are properly attached to each set of guest keys., • Charging short term guests for valet parking in HMS., • Retrieving departing guest vehicles/items in a timely manner., • Collecting guest items and stacking securely on a bell cart., • Assisting guests at the front desk and introducing them by name., • Obtaining room number from guest and riding along with guest to show how to use the elevator., • Assisting with luggage placement in guest room, showing the guest around the room & explaining all features., • Arriving at guest room in a timely manner for departing luggage assistance, double checking with guests that all items are collected., • Assisting guests to desired vehicle, packing luggage and guest items safely and securely., • Storing guest luggage at the front desk, providing proper luggage reference tags using guest name, room number and total pieces stored., • Storing luggage in an organized fashion so it can easily be referenced and accessed, • Retrieving luggage based off ticket numbers provided by guests., • If the houseman is busy or absent the Living Room Attendant is responsible for bringing guest requested items to rooms. (Dental kits, ice, etc.), • The Living Room Attendant is expected to be either inside the front doors of the living room or just outside on the drive to welcome and receive guests. The LRA is not to leave these areas unless actively assisting guests or on break., • LRA is expected to be knowledgeable about all details of the property and surrounding area and willing to assist with directions, transportation and recommendations., • The LRA is expected to attend all stand-up meetings and pass along any important guest information including preferences and complaints., • Exercise tact and discretion when dealing with guests, and guests' property., • Report any damages, shortcomings, and disturbances to supervisors., • Check and maintain stock levels., • Comply with all rules regarding health and safety of guests and coworkers., • Ability to work a flexible schedule, including weekends and holidays., • Any other duties assigned by Supervisor/Manager Fundamentals • Experience: Previous hotel valet/bellman experience preferred., • Must be at least 18., • Must possess a valid driver’s license and a clear motor vehicle record., • Previous valet/bellman experience preferred., • Ability to work a flexible schedule, including weekends and holidays., • The ability to positively communicate effectively with guests and team members verbally and/or in written form with basic English communication skills., • Ability to withstand continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to a maximum of 50 pounds., • Ability to stand and walk for an entire shift and perform repetitive motions., • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation, • Study Hotels is a drug-free workplace. Pre-employment drug test and background check required. About Us The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois. The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. 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Job DescriptionCompany Description Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. Job Description The Director of Front Office is a pivotal leadership role in a luxury hotel, responsible for overseeing all Front Office operations and ensuring an exceptional guest experience. This role requires a strong focus on guest satisfaction, operational excellence, and team development. The ideal candidate will possess outstanding communication skills, a keen eye for detail, and the ability to lead a dynamic team in a high-end hospitality environment. WHAT YOU WILL BE DOING Reporting to the Hotel Manager, your key responsibilities will be: 1. Guest Experience & Satisfaction: • Ensure every guest receives a warm and personalized welcome, seamless check-in/check-out processes, and superior service throughout their stay., • Handle VIP guests, special requests, and unique accommodations with discretion and care., • Resolve guest complaints and concerns promptly and professionally, ensuring maximum satisfaction. 2. Team Leadership & Development: • Recruit, train, and mentor front office staff, including Front Desk, Guest Services and Fairmont Gold team members to uphold the hotel’s luxury standards., • Foster a positive and motivating work environment, ensuring team engagement and adherence to service protocols., • Conduct regular performance evaluations and provide constructive feedback for professional growth. 3. Operational Excellence: • Oversee all front office functions, including reservations, guest services, concierge, and night audit., • Develop and implement efficient processes to optimize operations and reduce wait times without compromising quality., • Collaborate with other hotel departments to ensure smooth guest experiences and seamless hotel operations. 4. Revenue Management & Budgeting: • Prepare and manage the front office budget, including payroll, supplies, and training expenses., • Analyze financial reports and key performance indicators to identify opportunities for growth and improvement. 5. Compliance & Standards: • Ensure all front office operations comply with local laws, safety regulations, and company policies., • Uphold the brand’s luxury standards and ensure consistency in service delivery across shifts. Qualifications QUALIFICATIONS: • Extensive experience within luxury brands within Front Office Operations., • Previous leadership experience required., • Previous experience within a Union environment required., • Demonstrated knowledge of budget planning and financial controls., • Computer literate in Microsoft Windows applications required., • University/College degree in a related discipline preferred., • Strong interpersonal and problem-solving abilities., • Highly responsible & reliable., • Ability to work cohesively as part of a team., • Ability to focus attention on guest needs, remaining calm and courteous at all times. Additional Information Salary expectations: Subject to experience, salary range $75,000-$90,000 Visa Requirements: Successful candidates must be legally eligible to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to be the welcoming face of our organization. This role is essential in creating a positive first impression for our clients, visitors, and team members. If you enjoy providing excellent customer service and thrive in a dynamic environment, we invite you to join our team. Key Responsibilities: • Greet and assist visitors, clients, and staff in a courteous and professional manner, • Manage check-in and check-out processes efficiently, • Answer and direct incoming phone calls promptly and accurately, • Handle inquiries and provide information about the organization and services, • Maintain the reception area in a clean, organized, and welcoming condition, • Manage scheduling, appointments, and reservations as needed, • Perform administrative tasks such as data entry, filing, and correspondence, • Ensure security protocols are followed and report any concerns to management Skills and Qualifications: • High school diploma or equivalent; additional certification is a plus, • Proven experience in customer service or front desk operations preferred, • Excellent communication and interpersonal skills, • Strong organizational and multitasking abilities, • Proficiency in Microsoft Office Suite and basic office equipment, • Ability to remain calm and professional under pressure, • Attention to detail and problem-solving skills, • Friendly, approachable demeanor with a positive attitude Join our team and be part of a company that values professionalism, teamwork, and growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed. Requirements: Education & Experience • High school diploma or equivalent (required), • Previous customer service or hospitality experience (preferred), • Prior front desk or reservations experience a plus Skills & Abilities • Strong verbal and written communication skills, • Friendly, professional, and guest-focused attitude, • Excellent customer service and problem-solving skills, • Ability to multitask in a fast-paced environment, • Strong attention to detail and accuracy, • Basic computer proficiency and data entry skills Job Knowledge • Experience with hotel reservation and property management systems, including PEP (Property Engagement Platform) and OnQ, • Knowledge of check-in and check-out procedures, • Understanding of room types, rates, and availability, • Familiarity with billing, payments, and cash handling, • Ability to handle guest requests, complaints, and special accommodations Physical & Schedule Requirements • Ability to stand for extended periods, • Ability to lift up to 25 lbs, • Flexible availability including weekends, holidays, evenings, and overnight shifts Personal Qualities • Professional appearance and demeanor, • Reliable, punctual, and adaptable, • Respect for guest privacy and confidentiality Preferred Qualifications • Multilingual abilities, • Knowledge of local attractions and transportation, • Previous hotel front desk experience

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent/Night Auditor for the Hilton Chicago/Oak Lawn Il. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and, • services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, •  Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Pay Range for this position is $16 to $18 based on experience and qualifications. • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job DescriptionBenefits: • Competitive salary, • Employee discounts, • Flexible Scheduling, • Career Advancement Opportunities Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description • We have an opening for a full time FRONT DESK CLERK position., • Location: Chicago, IL 60606. Note: online applications accepted only., • Schedule: Full time schedule. Monday through Friday, 7:00 am to 4:00 pm. More details upon interview., • Requirement: Previous customer service experience is preferred., • Pay Range: $17.00 per hour to $17.50 per hour ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1500356. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). Job Summary Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products. Essential Duties and Responsibilities: • Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible., • Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible., • Speaks to guests and coworkers using clear, appropriate and professional language., • Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages., • Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys., • Processes all payment types, including room charges and cash, check, debit and credit transactions., • Processes all check-outs; resolves issues related to late disputed charges., • Answers, records and processes guest calls, messages, requests, questions and concerns., • Follows up with guests to ensure issues have been met to their satisfaction., • Coordinates with Housekeeping to track readiness of rooms and report guest concerns., • Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary., • Provides guests directions and information regarding the property and local points of interest., • Runs daily reports, identify any special requests and check reports for accuracy., • Assigns rooms according to guest request and preferences whenever possible., • Completes designated cashier and closing reports in the computer system., • Balances and drops receipts according to accounting specifications., • Practices safety standards at all times., • Complies with record retention, Standard Operating Procedures and daily responsibilities. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice and facility management industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. ESFM maintains a drug-free workplace. ESFM

Job Description Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details • Work Location: Courtyard Elmhurst,370 N. IL-83, Elmhurst, IL 60126, • Job Type: Part-time, • Pay: $16- $17 per hour The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities • Reservation Management:, • Receive and process reservations via phone, fax, and mail., • Enter reservations into the computer system and provide additional information., • Verify pricing, discounts, and billing information, and notify customers of room features and availability., • Maintain reservation files and resolve related problems., • Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols., • Customer Service:, • Check in and out guests efficiently., • Process customer payments and post applicable charges., • Inform customers of credit holds and conduct customer surveys., • Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously., • Keep customers informed of company policies, procedures, and account statuses., • Professional Relations:, • Maintain the company’s professional reputation by providing superior customer service., • Assist and support area personnel as needed., • Coordinate with the Accounting Department regarding customer credit status., • Keep management informed of area activities and significant problems., • Effective working relations with company personnel., • Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc., • Education/Certification: High school graduate or equivalent., • Experience: Customer service and data entry experience preferred., • Skills/Abilities:, • Excellent communication and public relations skills., • Well organized and attentive to detail., • Willingness to assist others., • Employee hotel room discount, • Holiday pay, • Paid training, • Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!, • Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day., • Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities., • Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead., • Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Courtyard Elmhurst: Courtyard Elmhurst is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

Job DescriptionDescription: Front Office Manager We are seeking a highly organized and personable Front Office Manager to lead our front desk operations and ensure an exceptional experience for our guests. This role offers an exciting opportunity to be the face of our organization, overseeing daily administrative functions and maintaining high standards of customer service. If you are a proactive leader with excellent communication skills, we invite you to join our dynamic team. Key Responsibilities: • Oversee the daily operations of the front desk, including check-in and check-out procedures, • Manage and train front office staff to deliver outstanding customer service, • Handle guest inquiries, complaints, and requests promptly and professionally, • Maintain accurate records of reservations, billing, and guest information, • Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations, • Monitor and manage front desk supplies and equipment, • Implement and uphold company policies and procedures related to guest services, • Assist in administrative tasks such as reporting, scheduling, and inventory management Skills and Qualifications: • Proven experience in front office or hospitality management, • Excellent interpersonal and communication skills, • Strong organizational and multitasking abilities, • Leadership skills with the ability to motivate and manage a team, • Proficiency in hotel management software and MS Office Suite, • Ability to remain calm and professional under pressure, • High school diploma or equivalent; additional hospitality or management training is a plus Join our team and be part of a company that values growth, professionalism, and a commitment to delivering memorable guest experiences. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits. Requirements: • High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality management, hotel management, or a related field preferred, • Minimum of 2–5 years of experience in hotel front desk operations; prior supervisory or management experience required, • Strong knowledge of hotel front office procedures, including guest check-in and check-out, reservations, room assignments, and cash handling, • Experience using hotel property management systems (PMS) such as Opera, OnQ, or similar systems, • Proven ability to lead, train, schedule, and supervise front desk staff to ensure excellent guest service, • Excellent customer service and guest relations skills, with the ability to resolve complaints and service recovery issues professionally, • Strong communication skills, both verbal and written, with guests, staff, and hotel management, • Ability to manage front desk operations across multiple shifts, including evenings, weekends, and holidays as required, • Strong organizational and multitasking skills in a fast-paced hotel environment, • Knowledge of hotel policies, safety procedures, and security standards, • Ability to handle confidential guest and company information with discretion, • Professional appearance and demeanor consistent with hotel standards

Job Description Hilton Chicago/Oak Lawn has an immediate opening for an experienced Guest Services Supervisor. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department., • Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Rate of Pay: $22.00-$24.00 per hour based on experience • Team Driven and Values Based Culture, • Medical, dental, vision insurance available for full-time employees and their families, Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k) and employer match up to 5%, • Employee assistance program, • Employee discount, • Flexible spending account, • Life insurance for spouse and children, • Parental leave, • Referral program

Job Description The Entertainment/Sports Sales Coordinator provides essential support to the hotel’s Entertainment and Sports Division. This position helps coordinate logistics for artists, production teams, and sports clients to ensure a smooth experience. The ideal candidate is detail-oriented, professional, and committed to excellent service. Reports To: • Venue Event Sales Manager, • Area Entertainment & Sports Sales Manager/Director for Hotels Requirements Key Responsibilities: Client & Sales Support • Advance entertainment, production, television, and sports clients prior to arrival., • Prepare and process sales-related documents, including proposals, contracts, banquet event orders, and resumes., • Support Entertainment & Sports Sales Manager with administrative tasks (e.g., filing, sending emails, copying, and data entry)., • Enter, retrieve, reconcile, and verify information such as commissions, leads, and third-party details in hotel software systems., • Gather and assemble materials for meetings, presentations, and client information packages., • Serve as a primary point of contact for clients, responding promptly to calls and emails., • Collaborate with key hotel departments (Front Desk, Housekeeping, Banquets, Restaurant, and Sales) to ensure client needs are met., • Maintain professionalism and confidentiality in all client interactions., • May have to Represent company professionally during client events, concerts, and games—with Sales Manager, • 1–3 years of experience in hotel sales, event coordination, or entertainment industry support preferred., • Demonstrated organizational and multitasking skills with high attention to detail., • Excellent communication skills—verbal, written, and administrative., • Positive, resourceful, and solutions-oriented attitude., • Strong computer skills: Microsoft Office (Outlook, Word, Excel, PowerPoint); Adobe Creative Suite a plus., • Ability to work independently and as part of a team., • Must be 21 years or older., • Ability to speak, read, and write fluent English; additional languages are a plus., • Professional presentation and interpersonal skills., • Mathematical and problem-solving abilities., • Valid driver’s license required., • Reliable transportation to and from work and event locations., • Ability to travel, including occasional overnight trips., • Flexibility to work evenings, weekends, and holidays as required., • Ability to stand, bend, and move throughout the facility; lift or carry up to 25 lbs. Personal Attributes: • Professional, polished, and confident communicator., • Passionate about hospitality, entertainment, and creating exceptional experiences., • Self-motivated, dependable, and committed to team success., • Adaptable in fast-paced, high-energy environments.

Job Description POSITION PURPOSE: Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent Forbes Five Star Standards are provided. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 25% Encourages a team spirit amongst staff members with leadership and guidance. Leads daily pre- Shifts, conducts daily training and service shops and disciplines where appropriate. 25% Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement. 20% Uses creative management skills to solve problems. Ensures compliance with Trump Hotels standards to ensure consistent high quality guest relations. 10% Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and good judgment. 10% Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Handles guest relocations as required. * Prepares daily forecast of expected arrivals and departures. * Participate in Lobby Greeter and Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems. * Expedites all requests by guests. * Performs duties as assigned by Director of Front Office and Director of Rooms * Attends Leadership meetings on behalf of Director of Front Office to obtain and disseminate pertinent information. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Walking, standing Constant Crouching/Bending/Stooping Frequent Pushing/Pulling Occasionally Stooping Constant Twisting Constant Lifting and carrying Frequent up to 20 pounds. Reaching Constant Grasping Constant Talking Constant Hearing Constant Near Vision Constant Far Vision Constant Smell Constant SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions reporting directly to this position (titles): Front Desk Agents PBX Operators Indirectly and in the absence of functional department head Concierges Bellpersons Doorpersons Guest Services Agent SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. * Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. * Thorough organization and supervisory skills proficient in accomplishing the task. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. * Interpersonal skills to provide overall guest satisfaction. * Ability to work under pressure and deal with stressful situations during busy periods. * Must have a track record of being able to control cost, productivity and other KPI’s including team’s engagement levels. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. 4 year college degree in Hospitality, Hotel Management or Business required. EXPERIENCE At least 2 years’ combined experience in supervisory/management position in Rooms Division. LICENSES OR CERTIFICATES CPR certification and/or first aid training preferred. GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Description We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and The Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! This position assists the Guest Service Manager with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position may direct the work of others, i.e. delegate tasks, and provide training & support, and resources to the front desk staff. Pay starting at $18 per hour Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way., • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve., • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance., • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!, • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Responsibilities • Approach all encounters with guests and employees in a friendly, service-oriented manner., • Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Be aware of all rates, packages, and promotions currently offered, • Have knowledge of and assist in all emergency procedures as required., • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner., • Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals., • Monitor key control to maintain hotel security., • Answer all guest inquiries in a timely and professional nature.

Job DescriptionDescription: Join us at the Nexus of care and compassion. Director of Customer Experience Benefits: • Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage, • 401K Plan, • Employee rewards program, • Paid Vacation, • Paid Sick Time, • Paid Holidays, • Tuition Reimbursement Program, • Weekly & Monthly Employee Appreciation Events, • Birthday & Anniversary Celebrations, • Growth from within, • Team-oriented work environment Director of Customer Experience Responsibilities: • As the Director of Customer Experience, you will welcome residents, families, and guests in a professional and caring manner, creating a warm and inviting environment., • You will coordinate the move-in and move-out experience for residents, ensuring a smooth and positive transition., • You will serve as a central point of contact for residents and families to address inquiries, requests, and feedback promptly., • You will identify and communicate non-clinical concerns (e.g., dining, housekeeping, maintenance, activities, etc.) to the appropriate department for timely resolution., • You will conduct facility tours for prospective residents and families, highlighting hospitality, amenities, and quality of care. • Support the Admissions and Marketing teams by assisting with inquiries, tours, and follow-up communication., • You will manage front desk operations, including phone calls, visitor check-ins, and coordination of appointments or transportation. Requirements: Director of Customer Experience Qualifications: • High school diploma or equivalent required; associate's or bachelor's degree preferred., • Previous experience in hospitality, customer service, or senior living required — hotel front desk, guest services, or concierge experience highly valued., • Excellent interpersonal and communication skills with a warm, empathetic demeanor., • Ability to multitask and prioritize in a fast-paced environment.

Job DescriptionThe Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Rate: $21.50/hr Responsibilities • Provide the highest and most efficient level of hospitality and customer service expected by our guests., • Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment., • Maintains room inventory of vacancies, reservations, and assignments., • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue., • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area., • Attends guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints., • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Provides assistance to other team members to contribute to the best overall performance of the department and the hotel., • Perform according to the company handbook in regard to policies, procedures, and regulations., • Ensure total awareness of in-house VIPs., • Maintain a safe and clean work environment., • Performs other duties as assigned by leadership. Fundamentals • Ability to maintain a friendly, cheerful, and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 1 year within a customer-facing role., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel., • Flexibility to work any shift, including evenings, weekends, and holidays., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required. A second language is desirable., • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois. The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR uzogchMz5u

Job DescriptionThe Study at University of Chicago is currently seeking a Night Auditor to provide genuine hospitality and the highest quality of service to our guests. This position will be responsible for overnight operations of the front desk while balancing entries and records of financial transactions under the direction of the Guest Service Manager and in alignment with brand standards. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities • Provide the highest and most efficient level of hospitality and customer service expected by our guests., • Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment., • Maintains room inventory of vacancies, reservations, and assignments., • Courteously answers inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue., • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area., • Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints., • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Responsible for rolling the hotel's PMS system forward to the next business day, balances and audits the system for accuracy, and transmits credit card reports., • Perform accordingly to the company handbook in regard to policies, procedures, and regulations., • Acts as the Manager on Duty during the early morning hours., • Maintain a safe and clean work environment., • Ability to maintain a friendly, cheerful, and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 1-year of prior Night Audit experience preferred., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel., • Must be able to work 30 hours per week (flex to change), including weekends and holidays., • Excellent verbal and written interpersonal communication skills, • Proficiency in English required. A second language is desirable., • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. Powered by JazzHR LFfvwyok30

Job DescriptionDescription: JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering and Reconcile and post daily revenue activity. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Rewards Program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Ensure all necessary reports and forms are completed daily., • Reconcile and complete all daily front desk agents’ work., • Run find trial balance to post rooms and close day., • Run accounts receivable reports., • Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills. PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 8 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

Job Description Guest Services Representative Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS • Competitive compensation package, • Full benefits package, • Growth company focused on expansion through strategic acquisition and development The Guest Services Representative (GSR) at Hyatt House Evanston is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodations and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • Guest Interaction: Greet and assist guests during check-in to ensure satisfaction with assigned rooms., • Check-Out Process: Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly., • Cash Handling: Manage cash transactions and maintain accurate records., • Reservations & Inquiries: Answer guest inquiries, take reservations, and promote hotel services to increase occupancy., • Customer Service: Address guest concerns promptly and courteously, both in person and over the phone., • Telephone Systems: Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed., • Shift Operations: Complete shift checklists to ensure thoroughness and accuracy in the daily tasks., • Mail & Messages: Process incoming mail, messages, and faxes promptly and efficiently., • Communication: Maintain communication through the front desk log and inform incoming shifts of any issues that need attention., • Market Services: Serve as a cashier and attend to market needs when required., • Professional Appearance: Maintain a high standard of personal appearance and proper uniform within the department., • Guest and Team Member Interaction: Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs., • Safety & Security: Be proficient in Safety and Security Policies and train all team members in these procedures., • Incident Reports: Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed., • Compliance: Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations., • Physical Requirements: Utilize computer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk for long periods during the workday., • Education: High School Diploma, GED, or equivalent relevant work experience., • Experience: Previous customer service or hotel experience required; Hyatt experience is helpful., • Skills: Friendly demeanor, excellent communication, and customer service skills. Strong organizational and prioritization abilities., • Technical Skills: Prior computer experience using Windows-based software preferred., • Physical Abilities: Ability to lift up to 50 lbs., stand, walk, reach, push, pull, twist, and bend as required throughout the workday.

Job Description Guest Services Representative Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS • Competitive compensation package, • Full benefits package, including 401K with matching and paid time off from Day 1, • Growth company focused on expansion through strategic acquisition and development The Guest Services Representative (GSR) at Hyatt House Oak Brook is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • Guest Interaction:Greet andassistguests during check-in to ensure satisfaction with assigned rooms., • Check-Out Process:Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly., • Cash Handling:Manage cash transactions andmaintainaccuraterecords., • Reservations & Inquiries:Answer guest inquiries,takereservations, and promote hotel services to increase occupancy., • Customer Service:Address guest concerns promptly and courteously, both in person and over the phone., • Telephone Systems:Operatetelephone systems,assistwith internal calls, and schedule wake-up calls as needed., • Shift Operations:Complete shift checklists to ensure thoroughness and accuracy in the daily tasks., • Mail & Messages:Process incoming mail, messages, and faxes promptly and efficiently., • Communication:Maintaincommunication through the front desklog bookand inform incoming shifts of any issues that need attention., • Market Services:Serve as a cashier and attend to market needs whenrequired., • Professional Appearance:Maintaina high standard of personal appearance and proper uniform within the department., • Guest and Team Member Interaction:Greet guests, visitors, and team members in a courteous and friendly manner andassistthem with any needs., • Safety & Security:Be proficient in Safety and Security Policies and train all team members in these procedures., • Incident Reports:Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed., • Compliance:Perform dutiesin accordance withSafety and Security Policies, OSHA, and Blood Borne Pathogens regulations., • Physical Requirements:Utilizecomputer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk forlong periodsduring the workday., • Education:High School Diploma, GED, or equivalent relevant work experience., • Experience:Previouscustomer service or hotel experiencerequired;Hyattexperience is helpful., • Skills:Friendly demeanor, excellent communication, and customer service skills. Strong organizational and prioritization abilities., • Technical Skills:Priorcomputer experience using Windows-based software preferred., • Physical Abilities:Ability tolift upto 50 lbs., stand, walk, reach, push, pull, twist, and bend asrequiredthroughout the workday.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Front Desk Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and take a creative approach to problem sol

Join Our Team as a Front Desk Agent. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospit

Every room at Cambria Hotel Chicago Loop/Theater District provides a 49-inch flat-screen HDTV and a large work space with a desk and ergonomic chair. Join Our Team as a Front Desk Supervisor. As the Front Desk Supervisor, you're the heartbeat of hospitality-leading the charge to make every guest fee

Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. Ensure the completion of the desk agents' AM/PM checklist.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Were looking for a Hotel Front Desk Associate to maintain accurate records and documentation, assist with organizing, stocking, and general upkeep, and work collaboratively across teams and departments.

Front Office, Engineering/Maintenance, Housekeeping) and managing staff. High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Busin

Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Front Office, Engineering/Maintenance, Housekeeping). Front Office, Engineering/Maintenance, Housekeeping) and ma

Step into a new opportunity as a Hotel Front Desk Associate, where you will handle orders, shipments, and basic inventory checks, assist with packaging, labeling, and preparing items for delivery, and help organize and maintain a tidy workspace.