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Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • 401K after 1 year of employment Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Have knowledge of hotel fire and safety procedures. Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job DescriptionDescription: Radkin Concierge provides elevated concierge services for luxury residential communities nationwide. Our Front Desk Concierge team serves as the primary point of contact for residents, guests, property management, board members, vendors, and service providers. We are seeking polished, professional individuals committed to delivering exceptional white-glove service and maintaining a luxury front-of-house presence. Responsibilities Include: • Welcome residents and guests with hospitality, professionalism, and Radkin brand standards, • Maintain lobby presence and ensure a luxury arrival environment, • Log and manage visitors, vendors, and contractors using building access systems, • Assist with package handling, deliveries, and service coordination, • Communicate clearly, confidently, and professionally with all stakeholders, • Complete shift passdowns and follow Radkin SOP expectations, • Support emergency, urgent response, and building safety protocols as needed Compensation: Starting from $17-$18 based on experience, with structured advancement to Lead + Rover tracks. Radkin Concierge is an equal opportunity employer and values diversity in luxury service workplaces. Requirements: • Previous concierge / hospitality / hotel / customer experience preferred, • Strong verbal communication and luxury presentation standards, • Ability to remain composed and professional in high-volume scenarios, • Comfortable using / learning BuildingLink, TekControl, ConciergeLink, Verdalink, etc, • Reliable transportation and punctual attendance required, • Open to rotating weekends and holiday coverage as needed

Job Description Job Title: Night Auditor – Condo Hotel Operations Department: Front Office FLSA Status: Non-Exempt SUMMARY: The Night Auditor is responsible for completing the overnight front office and accounting audit functions for the condo-hotel operation. This role ensures that daily room revenue, taxes, fees, payments, adjustments, and guest ledger activity are accurately reviewed, balanced, and reported. The Night Auditor also supports overnight guest service, front desk operations, and coordination with security, housekeeping, engineering, and management as needed. RESPONSIBILITIES: Night Audit & Financial Review • Perform the daily night audit process in the property management system., • Review and balance daily room revenue, taxes, resort fees, parking, package charges, and other hotel-related income., • Verify that all room rates, market codes, payment methods, and postings are accurate., • Review guest folios for billing accuracy, tax exemptions, adjustments, credits, and complimentary charges., • Balance cash, credit card, and direct bill activity against system reports., • Identify and report discrepancies, missing approvals, or unusual transactions to management., • Prepare and distribute daily revenue, occupancy, and night audit reports., • Ensure accurate posting of condo-hotel related charges, fees, and owner/guest transactions when applicable. Condo-Hotel Operations Support • Understand the unique nature of condo-hotel operations, including unit ownership, rental program participation, owner stays, guest stays, and hotel-managed units., • Ensure owner, guest, and rental program activity is properly coded and documented., • Review room moves, complimentary rooms, house-use rooms, and out-of-order rooms for proper approval and tracking., • Communicate any unit, maintenance, or guest-related issues that may impact owner reporting or hotel operations. Front Desk & Guest Service • Provide professional overnight guest service, including check-ins, check-outs, guest requests, and issue resolution., • Respond to guest inquiries, complaints, and emergencies in a calm and professional manner., • Coordinate with security, housekeeping, engineering, and management for overnight operational needs., • Ensure guest privacy, confidentiality, and proper handling of sensitive information., • Maintain a professional front desk appearance and ensure proper shift handoff to the morning team. Controls & Compliance • Follow hotel cash handling, credit card, refund, adjustment, and tax exemption procedures., • Ensure all adjustments, rebates, voids, and paid-outs have proper documentation and approval., • Maintain accurate audit files and daily backup documentation., • Report any policy violations, suspicious activity, or system issues to management., • Support internal controls related to revenue reporting, guest ledger accuracy, and front desk accountability. QUALIFICATIONS: • Previous night audit, front desk, income audit, or hotel accounting experience preferred., • Condo-hotel or residential hospitality experience is a plus., • Experience with hotel property management systems such as OPERA Cloud preferred., • Strong attention to detail and ability to reconcile financial activity accurately., • Good communication and guest service skills., • Ability to work independently overnight with minimal supervision., • Basic accounting, cash handling, and revenue audit knowledge preferred., • Bilingual English/Spanish preferred., • Must be dependable, professional, and able to maintain confidentiality. PREFERRED SKILLS: • Strong numerical and reconciliation skills., • Excellent attention to detail., • Guest service focused., • Ability to handle overnight issues calmly and professionally., • Organized and deadline-driven., • Knowledge of hotel revenue, taxes, payments, and folio billing., • Ability to identify errors and escalate issues appropriately. PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen., • The employee frequently is required to use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms., • Specific vision abilities required by this job include close vision and color vision., • Able to lift up to 15 pounds at time. WORK ENVIRONMENT: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is performed in an office environment with a moderate noise level., • We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees., • The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary., • The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Company: OKO Group is an international real estate development firm specializing in ultra‑luxury residential, hospitality, and commercial projects. Headquartered in Miami, we are a highly collaborative, people‑focused organization united by a passion for design excellence, service, and craftsmanship. Our offices reflect the same standards we apply to our developments—thoughtful, elevated, and welcoming environments created to support our teams, partners, and guests. At OKO Group, professionalism, presence, and attention to detail are part of our culture and our everyday experience. Summary: The Office Concierge serves as the face and first impression of OKO Group’s Wynwood Plaza office. This role is essential to creating a welcoming, polished, and highly professional environment for employees, executives, guests, and external partners. The ideal candidate is confident, poised, service‑oriented, and thrives in a high‑profile setting. They bring a hospitality mindset, impeccable presentation, and strong interpersonal skills, ensuring every interaction reflects the quality, discretion, and sophistication of OKO Group. This position requires someone who enjoys engaging with people, remains composed under pressure, and takes pride in maintaining an exceptional workplace experience. This role is fully in‑person at a newly finalized, premier office location. Essential Duties and Responsibilities: • Serve as the primary point of welcome for all visitors, guests, and staff entering the office, greeting everyone with confidence, warmth, and professionalism., • Manage the front desk and lobby experience to ensure a consistently polished, organized, and inviting environment., • Accurately announce arrivals, notify internal teams, and escort guests as appropriate., • Answer and direct incoming calls in a courteous and timely manner; take clear and accurate messages., • Maintain visitor logs, manage guest access, and uphold security and confidentiality protocols., • Coordinate meeting room schedules, assist with room setup, and ensure spaces are presentation‑ready at all times., • Support executive and team needs by assisting with hospitality requests, including refreshments, catering coordination, and client‑facing arrangements., • Monitor the appearance of reception and common areas, proactively identifying and addressing any issues related to cleanliness, organization, or presentation., • Receive and distribute mail, packages, and deliveries with attention to detail and discretion., • Communicate professionally with vendors, building management, and service providers as needed., • Anticipate needs and resolve issues discreetly to ensure a seamless experience for all visitors and employees., • Assist with special events, meetings, and office initiatives as assigned., • Perform additional administrative or support duties as requested by management. Knowledge/ Skills/ Abilities (KSA’s): • Professional Presence- Exhibits confidence, poise, and professionalism in all interactions; represents the company positively at all times., • Customer Service Excellence- Hospitality-driven mindset with a genuine desire to create exceptional guest experiences., • Interpersonal Skills- Friendly, approachable, and able to build rapport while maintaining appropriate boundaries and discretion., • Communication Skills- Clear, articulate, and courteous verbal communication; active listening skills., • Attention to Detail- Maintains a high standard of organization, presentation, and follow-through., • Adaptability- Able to remain calm and composed in a fast paced, high visibility environment; adjusts seamlessly to changing needs., • Judgment and Discretion- Handles sensitive situations and information with professionalism and confidentiality., • Dependability- Reliable, punctual, and accountable; consistently meets expectations. Minimum Qualifications: • High school diploma required; additional education or hospitality certifications preferred., • Minimum of 2–4 years of experience in a front‑facing role such as office concierge, receptionist, guest services, hospitality, luxury retail, hotel, or corporate environment., • Demonstrated experience interacting confidently with executives, clients, and high‑profile visitors., • Strong verbal communication skills with a clear, professional, and welcoming manner., • Ability to maintain a consistently polished and professional appearance appropriate for a luxury corporate setting., • Proficiency with basic office tools (phone systems, email, scheduling software). Work Environment / Conditions: • At Wynwood Plaza office, Miami, FL., • Professional office environment with a high volume of in‑person interaction., • Periods of standing or sitting at the front desk; occasional walking throughout the office., • Full‑time, in‑person; schedule may vary based on business needs, events, or meetings., • Must commute to Miami, FL 33127. Standard office hours are typically Monday to Friday from 9am - 5pm.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose: To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Reports to: Front of the House Manager Essential Functions: Timely and accurate preparation of the Daily Report (Daily Business Summary DBS). Expeditious and diplomatic resolution of guest problems. Fully knowledgeable in all emergency procedures. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Ensure proper registration of guests and credit procedures are followed. Distribution of all nightly reports. Efficient processing of guaranteed no show billings. Obtain nightly city-wide occupancy and average rate figures. Maintain current back up reports. Handling Express Check-Outs ensuring their completion. Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members. Ensuring adherence to all systems and control procedures. Documenting errors made by cash handling Heartists. Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed. Balancing of daily postings and revenue. Ensuring that the credit card charges are transmitting to the bank for proper payment. Responsible to handle all Worker’s Compensation reporting and procedures timely. Conducts hotel walks in every shift. Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager. Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards. Responsible to review all VIP arrivals and All members. Ensure guests are been advise of loyalty program. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose: Assist with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Lobby Host (Bellman) Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Lobby Host is all about! Here's the quick lowdown on what you'll do day-to-day: • Greets and welcomes all hotel guests, • Assists hotel guests with their luggage and belongings; delivery of parcels, packages, messages to guest rooms; “Room/check-in” guests following all EAST Miami standard, • Assist the front desk during times of high-volume, • Performs all duties of Door Attendants, • Provides guests with accurate directions to area attractions, daily hotel events, and complete off property runs for guests as requested Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Must be able to lift or carry up to 50lbs, • Be able to speak, read, write in English, • Attentive, friendly, helpful, and courteous The Cherries on Top (Nice-to-Haves): • Speak a second language, • Have previous experience in a similar position We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby., • Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role Flow Brickell is seeking a detail-oriented and dedicated Front Desk/ Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am). This role involves various tasks such as greeting and assisting individuals, providing administrative support, and contributing to community engagement events. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. We believe employees are better together. Every position at Flow has an onsite or in-office requirement. Responsibilities • Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data, • Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members, • Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment, • Adhere to all standards and regulations to promote safe and efficient hotel operations, • Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities, • Manage all Front Office computer system operations/functions and handle guest requests promptly, • Maintain proper records, including log books and other documentation, • Be familiar with and enforce all hotel policies and house rules, • Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report, • Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees, • Perform any other duties as requested by the managerIdeal Background, • Minimum 1 year of hotel or related field experience, • High School diploma or equivalent college coursework in relevant areas a plus, • Ability to work independently with minimal supervision, • Strong problem-solving skills to address guest issues and emergencies, • Familiarity with Windows OS, approved spreadsheets, and word processing, • Clear communication skills, • Quick and accurate decision-making abilities, • Ability to thrive in high-pressure situations, • Effective problem-solving skills, including prevention and resolution, • Capability to assimilate complex information and adapt as necessary, • Proficiency in financial data analysis and basic arithmetic, • Comfort working in a self-managed environment, • Active listening and conflict resolution skills, • Maintaining composure and professionalism under pressure, • Applicants must be 18 years of age or olderBenefits We take care of our people so they can do their best work. • Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings., • Time Off PTO and paid holidays., • Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits., • Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Maintain awareness of undesirable persons on property premises. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Maintain confidentiality of proprietary materials and information., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Assist other employees to ensure proper coverage and prompt guest service., • Thank guests with genuine appreciation and provide a fond farewell., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Working with Others • Support all co-workers and treat them with dignity and respect. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards. Physical Tasks • Reach overhead and below the knees, including bending, twisting, pulling, and stooping., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance., • Stand, sit, or walk for an extended period of time or for an entire work shift. Housekeeping Protocol • Post caution signs (e.g., wet floor signs) to limit traffic when necessary., • Respond promptly to requests from guests, Front Desk, or At Your Service requests., • Identify and report preventative or other maintenance issues in public areas or guest rooms., • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs., • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. CRITICAL COMPETENCIES Interpersonal Skills Diversity Relations Team Work Customer Service Orientation Personal Attributes Safety Orientation Presentation Dependability Integrity Physical Abilities Physical Strength CANDIDATE PROFILE Education No High school diploma/No G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Maintain awareness of undesirable persons on property premises. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Maintain confidentiality of proprietary materials and information., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Assist other employees to ensure proper coverage and prompt guest service., • Thank guests with genuine appreciation and provide a fond farewell., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Working with Others • Support all co-workers and treat them with dignity and respect. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards. Physical Tasks • Reach overhead and below the knees, including bending, twisting, pulling, and stooping., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance., • Stand, sit, or walk for an extended period of time or for an entire work shift. Housekeeping Protocol • Post caution signs (e.g., wet floor signs) to limit traffic when necessary., • Respond promptly to requests from guests, Front Desk, or At Your Service requests., • Identify and report preventative or other maintenance issues in public areas or guest rooms., • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs., • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. CRITICAL COMPETENCIES Interpersonal Skills Diversity Relations Team Work Customer Service Orientation Personal Attributes Safety Orientation Presentation Dependability Integrity Physical Abilities Physical Strength CANDIDATE PROFILE Education No High school diploma/No G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Job Description About Us Hodson & Meister Orthodontics is a family-rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain — we're a tight-knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why. The Role This is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice — phones, scheduling, check-ins, patient questions — with confidence and accuracy, without needing to be told twice. If you've managed a busy hotel front desk or a packed dining room, you already know what this environment feels like. What You'll Be Doing • Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately, • Managing the schedule — confirmations, reminders, filling cancellations, • Checking patients in and making sure every person feels expected and valued, • Walking patients through payment options using OrthoFi clearly and confidently, • Keeping the front desk running end-to-end — when the Office Manager isn't in the building, you're not waiting for instructions. You're handling it. Schedule • Monday: 9:30 AM – 6:00 PM, • Tuesday: 8:30 AM – 7:00 PM, • Wednesday–Friday: 8:30 AM – 5:00 PMFull-time, in-person. Reliability is non-negotiable. Must-Haves • Fully bilingual — English and Spanish. Spoken and written. This is not optional., • Reliable. Five days a week, on time, every time., • Self-directed. You learn fast, ask smart questions, and don't need hand-holding., • Tech-comfortable. We use Cloud9 Ortho and OrthoFi — easy to learn, but you have to be genuinely comfortable with software., • Strong communicator. Warm on the phone, professional in writing, clear in person., • Local. We need someone in or near North Miami Beach who can show up consistently. Strong Pluses • Background in hospitality, hotel front desk, or restaurant hosting, • Prior dental or medical office experience, • Familiarity with insurance or patient financial conversations Compensation • $18–$22/hour based on experience, • 90-day performance review with growth potential, • [PTO / Benefits — add yours here] How to Apply Send your resume and a short note — not a form letter — telling us why this role fits you right now. We read everything. info@nmbortho.com

Job Description Hampton Inn Coconut Grove hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do • Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service., • Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same., • Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures., • Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards., • Recruit, mentor, train, and support all front desk staff enabling them to perform at their best., • Provide regular development opportunities for front desk staff to improve our leadership pipeline., • Oversee the financial control procedures for cash, vouchers, inventories, and receivables., • Produce accurate financial reports in a timely manner., • Ensure personnel files are accurate and comply with both local and federal laws and regulations. Why Hampton Inn Coconut Grove Miami hotel: • Competitive Salary: We believe in recognizing and rewarding our team members for their hard work., • Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!, • Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!, • Medical Benefits coverage., • Paid holidays and vacation time., • 401k Retirement Plan. EDUCATION AND EXPERIENCE • Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred., • 1-2 years of customer service leadership preferred., • Exceptional verbal and written communication skills., • Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments., • Ability to cultivate a productive team that embodies PEACH., • Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand for prolonged periods of time., • Must be able to lift up to 50 pounds., • Must be able to navigate various departments of the organization’s physical premises. TRAVEL: Less than 5% AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Job Duties: • Make every interaction a positive experience for guests and team members., • Act as the primary point of contact for complex guest or resident inquiries and service, • requests., • Anticipate guest needs and proactively address potential service issues., • Model exemplary hospitality behaviors, setting the standard for the Hotel team., • Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently., • Maintain consistent follow-up on guest concerns to ensure satisfaction., • Maintain accurate records of incidents, work orders, and guest feedback., • Ensure lobby and public areas are organized, safe, and presentable at all times., • Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency., • Support cross-departmental, • Maintain a polished appearance and friendly and professional demeanor at all times., • Convey a consistently upbeat, welcoming, and genuine attitude., • Uphold confidentiality regarding guest, resident, and company information Qualifications • High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!, • Strong interpersonal, communication, and problem-solving skills., • Ability to handle guest complaints and escalations diplomatically., • Tech-savvy: familiarity with property management systems, work order platforms, and communication tools., • Flexible schedule, including weekends, holidays, and varied shifts., • Minimum 3 years of experience in hospitality, front desk, or guest relations preferred., • Bilingual (English/Spanish) preferred., • Genuine, thoughtful, and attentive care toward guests, residents, and team members., • Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism., • Strong teamwork orientation with the ability to inspire, motivate, and mentor staff. DRUG FREE WORKPLACE - BACKGROUND CHECKS CONDUCTED

Job Description Miami Lakes Hotel on Main A Graham Hospitality Property | A Division of The Graham Companies Are you a detail-oriented professional who thrives in a fast-paced hospitality environment? Join the team at Miami Lakes Hotel on Main, the only full-service resort-style hotel in the Miami Lakes area. Perfectly situated on vibrant Main Street, our hotel is surrounded by upscale boutiques, a 17-screen Cineplex, and over a dozen dining options — all just steps from our doors. As part of Graham Hospitality, a division of The Graham Companies, we are proud to deliver exceptional guest experiences rooted in service excellence and community. Position Overview The Night Auditor plays a vital role in ensuring a seamless guest experience while overseeing nightly front desk and financial operations. This position combines hospitality, customer service, and accounting responsibilities to support the hotel’s operational and financial accuracy during overnight hours. If you enjoy working independently, providing outstanding guest service, and ensuring precision in financial reporting, this opportunity is for you. Key Responsibilities Perform nightly audit procedures and balance daily transactions from all departments Manage overnight front desk operations, including guest check-ins and check-outs Verify guest payments and resolve billing discrepancies Prepare and distribute daily financial reports Create invoices, process billing, and manage vendor or contractor payments as needed Schedule wake-up calls and fulfill concierge-style guest requests Respond to guest inquiries, concerns, and complaints with professionalism and urgency Ensure all end-of-day procedures are properly completed across departments Answer calls regarding reservations and general hotel information Maintain accurate documentation and records Perform additional duties as assigned to support hotel operations What You Bring High School Diploma (preferred) Strong computer proficiency (data entry, accounting systems, invoicing, word processing) Prior hotel front desk or accounting experience preferred OPERA system knowledge a plus Exceptional customer service and problem-solving skills Strong written and verbal communication skills Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Excellent attention to detail and organizational skills Ability to work independently with minimal supervision Bilingual (English/Spanish) preferred Why Join Graham Hospitality? At Miami Lakes Hotel on Main, we believe in taking care of our team just as well as we take care of our guests. We offer a competitive and comprehensive benefits package, including: Generous Paid Time Off Strong Pension Plan 401(k) with Company Support Medical, Dental & Vision Insurance Life Insurance Paid Parental Leave Employer-Paid Short-Term & Long-Term Disability If you're looking to grow your hospitality career with a respected organization known for stability, community presence, and employee investment, we invite you to apply today. Become part of a team where service, excellence, and opportunity come together.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role The Member & Community Experience Associate is the first person neighbors, guests, and visitors encounter — and the tone they set lasts. This isn't a front desk job in the conventional sense. It's an operations role that happens at the front of the building: checking people in, resolving problems, managing access, handling packages, supporting moves, and keeping the lobby as a physical expression of what Flow believes a home should feel like.What You'll Do: Arrival & Welcome • Check in guests, prospective neighbors on tours, and vendors. You are the first point of contact for everyone who comes through the door. • Check in hotel guests at properties where Flow offers hotel stays., • Issue and deactivate vendor fobs as needed to maintain building security. Neighbor & Guest Support, • Receive and work neighbor, guest, and vendor requests and complaints through Zendesk, Flow's support ticketing platform, and follow each one through to resolution. • Handle escalations directly when you can. Know when to bring in the Director., • Represent Flow's tone in every interaction — how you communicate in person and in writing is how Flow communicates. Move Management & Access • Walk new neighbors through their welcome packet and issue keys at move-in. This is where the experience they chose begins. • Support move-outs and internal transfers., • Manage elevator reservations in service mode: coordinate the schedule, lock and unlock the elevator, and walk neighbors through how to use it Amenities & Events • Handle amenity reservations: confirm availability, process bookings, and know the policies and fees for each space • Support events — setup and check-in — without leaving the front desk unattended Lobby & Property Standards • Keep the lobby secure, organized, and consistent with Flow brand standards, • Update property signage as programming changes: elevator frames, display boards, event flyers Packages & Deliveries • Sort and log packages from couriers in the package room, and notify neighbors when deliveries arrive • Conduct regular locker audits to locate missing or misplaced packages Shift Operations • Prepare shift handoff notes that give the next person a real picture: what happened, what to watch, what needs action. • Handle cash accurately., • Navigate building platforms without friction and learn new tools as they're introduced. What You'll Bring:, • You've worked in a customer-facing environment — hospitality, residential, retail, or service — and you know how to handle what walks through the door. • You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a lobby conversation. • You're comfortable with Zendesk or a comparable platform and can work within property management and revenue management software without needing to be walked through it every time. • You handle cash accurately., • You stay composed when things escalate, and you know the difference between de-escalating and avoiding. • Nothing falls through on your watch — package logs, signage updates, handoff notes — you treat the details like they matter, because they do • Applicants must be 18 years of age or olderBenefits We take care of our people so they can do their best work. • Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings., • Time Off PTO and paid holidays., • Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits., • Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

General Manager – Boutique Resort \n Location: Bahamas \n Compensation: $100,000–$120,000 USD net salary, negotiable \n Benefits: Housing, relocation assistance, flights, work permit, vacation & more \n We are recruiting for a boutique resort in the Bahamas seeking an experienced General Manager to oversee the overall resort operation and lead a strong, motivated team. \n The Role \n\n • Oversee the day-to-day resort operation, ensuring smooth and efficient performance across all departments\n, • Take ownership of P&L performance, budgets and financial results\n, • Lead, motivate and develop the team with a strong focus on team health and culture\n, • Oversee reservations and front desk operations\n, • Maintain high standards of guest service and operational excellence\n, • Work closely with department leaders to drive accountability and performance\n\n The Ideal Candidate \n\n • Proven experience as a General Manager within a boutique hotel or resort\n, • Caribbean hospitality experience required\n, • Strong understanding of full resort operations\n, • Demonstrated P&L and financial management experience\n, • Hands-on, motivational leader with excellent communication skills\n, • Guest-focused and comfortable working within an intimate resort environment\n\n Expat Package \n\n • $100,000–$120,000 USD net salary\n, • Housing provided\n, • Relocation assistance\n, • Flights\n, • Work permit\n, • Vacation days\n, • Additional benefits\n\n

Job Description Security Officer –Luxury Condominium Security Pay: $25.00 per hour ???? Location: Miami Beach, FL 33139 We are currently hiring experienced Bilingual Security Officers (English/Spanish) for ultra-luxury condominium properties in Miami and Sunny Isles Beach. This is a premium residential security position ideal for candidates with experience in luxury condos, residential security, concierge security, hotel security, or high-end customer service environments. This position is for the officers who are professional, alert, dependable, and capable of providing both security and concierge-level service in a luxury residential setting. Schedule • Overnight / Graveyard Shift, • Full-Time Position Compensation & Benefits • $25.00per hour, • Paid Time Off (PTO after one year), • Medical insurance available, • Stable long-term opportunity, • Professional luxury work environment Key Responsibilities Security / Residential Security • Conduct patrols throughout lobby, garage, amenities, and exterior areas, • Monitor CCTV cameras and access control systems, • Control visitor, vendor, and delivery access, • Respond to incidents, alarms, disturbances, and emergencies, • Maintain strong situational awareness and professionalism, • Write detailed incident and daily activity reports, • Enforce building policies and post orders Concierge / Customer Service • Greet residents and guests professionally, • Provide white-glove customer service in a luxury condominium environment, • Coordinate with concierge, valet, and property management teams, • Assist residents while maintaining security awareness Requirements • Active Florida Class G Security License (REQUIRED), • Active Florida Class D Security License preferred, • Bilingual English / Spanish REQUIRED, • 3–5 years of security experience required, • Experience in luxury condominium, residential, or hotel security preferred, • Strong customer service and communication skills, • Professional appearance and demeanor, • Clean background and professional references, • Reliable transportation, • Ability to stand and walk for extended periods Preferred Experience • Security Officer, • Luxury Condominium Security, • Residential Security, • Concierge Security, • Hotel Security (4-Star / 5-Star), • Front Desk Security, • Access Control, • High-Rise Residential Security, • Military or Law Enforcement Background Why Join Our Team? • Work in high-end luxury residential properties, • Consistent overnight schedule, • Professional and respectful work environment, • Opportunity for long-term growth and stability, • Competitive pay for experienced officers Apply today if you are an experienced bilingual Security Officer seeking a professional overnight position in luxury residential security.

Job DescriptionMr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests. At Mr. C Coconut Grove, we value our employees and offer competitive wages, depending on experience. In addition, all eligible full-time regular employees enjoy a comprehensive benefits package, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals. If you're looking for a rewarding opportunity to grow in the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating, and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A FRONT DESK SUPERVISOR As a Front Desk Supervisor, you will play a crucial role in our team. You will not only oversee daily operations, ensure efficient check-ins and check-outs, and handle guest inquiries and concerns, but also lead our team in creating memorable experiences for our guests. If you have a passion for hospitality and leadership, we invite you to join us. ESSENTIAL FUNCTIONS AND BASIC DUTIES: • Supervise front desk staff and provide guidance and support as needed., • Maintain a high level of guest service by greeting guests warmly and addressing their needs promptly., • Manage room inventory, reservations, and guest accounts accurately., • Resolve guest complaints and issues in a professional and timely manner., • Coordinate with other hotel departments to ensure seamless guest experiences., • Prepare reports on occupancy rates, revenue, and guest feedback., • Assist with administrative tasks, including scheduling and payroll.REQUIREMENTS AND SKILLS:, • Previous experience in a supervisory role within the hospitality industry preferred., • Strong leadership skills and ability to motivate a team., • Exceptional customer service and communication skills., • Proficiency in hotel management software and Microsoft Office suite., • Flexibility to work varying shifts, including weekends and holidays., • Bachelor's degree in Hospitality Management or related field preferred.Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards. INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR G1pUsg1zDt

Job Description At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we’re all about easy comforts on the road. Our locations across the Americas are always growing. And we aim to hire colleagues whose easy-going and good natured personalities really shine through to help guests keep their routine and feel at ease while they’re on the road. Your day to day First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What we need from you ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in English and Spanish ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. \nCompany Description Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida. Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.

Job DescriptionCompany Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Supervisor located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under the guidance of the Front Office Manager, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property by coordinating the process of receiving and resolving guest issues and requests. Gain guest loyalty by utilizing the provided systems and tools consistently and efficiently while providing leadership and direction for the Guest Services Department, including training, motivating and managing the employees. Duties and Functions: • Determine work procedures, prepares work schedules, and expedites workflow of subordinates; assign duties and examines work for preciseness, neatness, and conformance to policies and procedures; study and standardize procedures to improve efficiency of subordinates., • Adjust errors and responds to concerns., • Keep records of room availability, rates, etc., • Make, confirm and cancel reservations, usually over telephone, fax or other reservation other reservation system., • On a daily basis, complete travel agent commissions, block rooms for V.I.P.’s, and “sets the house” (balances and assigns rooms)., • Track and bill “no-show” guests., • Understand and enforce hotel and company credit policies., • Utilize yield management polices to maximize revenue and occupancy and work closely with sales department to implement strategies to maximize room revenue., • Other duties as assigned., • Answer all phone calls promptly and in a courteous manner., • Be knowledgeable of current rates, marketing specials, hotel operations and other information necessary to answer guest inquiries., • Know the layout of the hotel including all room types, suites and meeting rooms. Have a complete working knowledge of the reservation functions in the hotel., • Be aware at all times of the selling status of the, • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Be aware at all times of the selling status of the hotel., • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Secure all required information from the guest when making a reservation., • Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest., • Follow up on any guest requests to ensure satisfaction in a friendly and professional service style., • Process all advance deposits on future reservations, and post each deposit to guest’s reservation., • Balance shift audit and run necessary reports daily., • Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, mail out brochures as requested., • Be aware of, and adhere to the rules and regulation of the hotel and the Reservations department., • Plan and participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas., • Create and maintain positive relationships with all other departments and know how they relate to the reservations department., • Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries., • Assist with inputting weekend third party reservations such as internet and wholesale., • Perform daily office duties and any other projects assigned by managers., • Any other reasonable duties as assigned by the supervisor or manager, • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.Qualifications Specific Job Knowledge, Skill and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • High School Diploma or equivalent Bachelor’s Degree preferred., • Minimum two (2) years’ experience in reservations, one year experience in front desk operations, and one year experience in direct sales or retail trade; OR, an equivalent combination of education and experience. Preferably in an upscale or lifestyle brand hotel., • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values., • An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred., • Enter and locate work related information using computers and/or point of sale systems., • Ability to spend extended lengths of time viewing a computer screen., • Possess a gracious, friendly, and fun demeanor., • Ability to multitask, work in a fast-paced environment and have a high level attention to detail., • Maintain positive and productive working relationships with other employees and departments., • Ability to work independently and to partner with others to promote an environment of teamwork., • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary, • Must have excellent communication skills and be able to read, write, speak and understand English., • Must be able to work inside and outside at all times of the year as needed, based upon business volumes., • Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations., • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleThe Front Desk Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. Responsibilities: • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible, • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information, • Accurately respond to guest requests, making recommendations based on local knowledge and property practices, • Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc., • Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed, • Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities, • Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor, • Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours, • Handle check-out, cash management, and adheres to cashiering and credit policies, • Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors, • Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc., • Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately, • Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs, • The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays). Ideal Background:, • High school diploma or equivalent; college or relevant experience is a plus, • Residential Services or Hospitality experience in a luxury environment preferred, • Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred, • Computer literacy with the ability to use a variety of software’s, • Strong attention to detail, problem-solving skills organizational abilities and attention to detail, • Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment, • Applicants must be 18 years of age or older Benefits We take care of our people so they can do their best work. • Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings., • Time Off PTO and paid holidays., • Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits., • Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Title: Front Desk Agent Job Summary: We are looking for an experienced Front Desk Agent to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • High School Diploma or GED/equivalent required,, • Ability to obtain and maintain a Tribal Gaming License, • Hotel/Front Desk experience required, • One-year computer, cash handling, and guest service experience., • OPERA system experience highly preferred., • Excellent communication Skills and friendly, outgoing personality required, • Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort., • English required, bilingual preferred. Must be able to communicate effectively with guests, team members and management in English, • Ability to calculate figures and amounts such as discount, commissions, and percentages., • Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions., • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned, • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives, • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner, • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness, • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods., • Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct. Responsibilities The Front Desk Agent is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction. • Adhere to the Miccosukee Service Expectations and ensure team compliance, • Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest., • Must have complete knowledge of guest room inventory and all hotel facilities., • Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day’s work., • Adhere to all company credit policies to ensure all revenue expected will be received., • Full understanding of credit systems to ensure correct handling of credit card and check transactions., • Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel., • Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs., • Adhere to preset availability and rate controls. Complete understanding of market and segment mix., • Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments., • Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints., • Have full knowledge of Front Desk reports necessary to plan the day., • Ensure packages and messages are delivered in a timely manner., • Familiarity with Guest and department emergency procedures., • Ensure the highest possible level of guest service is maintained., • Complete understanding of details involved for White, Black, and Red card members., • Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates., • Full understanding of guest and house bank safe deposit procedure., • Ensure supervisor and Front Office Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts., • Consistent and regular attendance is an essential function of this job, • Performs other related duties as assigned The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests, • Usage of Guests name during conversation SPECIFIC DUTIES: Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Uses the guest’s name whenever possible and maintains a professional demeanour at all times. Check In and Out Services • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Updates all guest profiles with correct billing information, preferences, special requests, etc. Luggage Assistance • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Lifts luggage and uses bell carts to assist guests. Arrivals and Room Moves • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Coordinate with Front Desk in regards to room moves. Guest Interaction • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • Assists with guest requests, errands, deliveries, etc. General Store • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Report inventory monthly on all stock/product Guest Services Responsibilities • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Any other requests of duties from management. Reconciliation • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Proper handling of sensitive and confidential guest material and information understood and held in a professional manner. Cash Handling • Accept advance deposits for guests and posts the advance to guests' accounts., • Makes change and balances the personal and/or individual floating bank. REQUIREMENTS: • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills., • Ability to lift 50lbs ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development, • Great opportunities for career growth. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest opportunities. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key or mobile keys. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room. Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Maintain awareness of undesirable persons on property premises., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust., • Address guests' service needs in a professional, positive, and timely manner., • Assist other employees to ensure proper coverage and prompt guest service., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call., • Speak to guests and co-workers using clear, appropriate and professional language., • Provide assistance to coworkers, ensuring they understand their tasks., • Talk with and listen to other employees to effectively exchange information., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Assists Management • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job., • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)., • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements., • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions., • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties., • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards., • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)., • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood., • Coordinate tasks and work with other departments to ensure that the department runs efficiently. Working with Others • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Develop and maintain positive and productive working relationships with other employees and departments., • Support all co-workers and treat them with dignity and respect., • Actively listen to and consider the concerns of other employees, responding appropriately and effectively., • Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards., • Monitor the performance of others to ensure adherence to quality expectations and standards. . Physical Tasks • Enter and locate work-related information using computers and/or point of sale systems., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Reports/Recordkeeping • Complete designated cashier and closing reports in the computer system. Maintenance/Security • Notify Security of any guest reports of theft. Candidate Profile Analytical Skills • Problem Solving, • Learning, • Computer skills, • Decision-Making Interpersonal Skills • Team Work, • Customer Service Orientation, • Interpersonal Skills, • Diversity Relations Communications • Listening, • Communication, • English Language Proficiency, • Telephone Etiquette Skills, • Applied Reading, • Writing, • Electronic communication Personal Attributes • Dependability, • Integrity, • Positive Demeanor, • Initiative, • Stress Tolerance, • Adaptability/flexibility, • Presentation, • Safety orientation, • Innovation, • Self development Organization • Planning and Organizing, • Multi-tasking, • Time management, • Detail Orientation Physical Abilities • Visual Acuity Assists management • Resolving Conflict, • Team Building Education or Certification • High school diploma/G.E.D. equivalent Education: High school diploma/G.E.D. equivalent Related Work Experience: At least 1 year of related work experience Supervisory Experience: At least 1 year of supervisory experience License: N/A Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Perform tasks and projects as delegated by the Front Office Manager, Front Office Assistant Manager, Sales or Resident Manager. May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed. Six months to one-year minimum front desk experience at any hotel brand required.

Four Seasons Hotel Miami is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality.

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services. Responsibilities: • Supervise daily shift processes, ensuring all team members adhere to standard operating procedures., • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation., • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service., • Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc., • Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays, paid time off, and additional perks, including access to our employee assistance program and fund. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionFront Desk Representative – The Charter Club About the Role The Charter Club is seeking a professional, dependable, and customer-service-focused Front Desk Representative for our residential condominium community in Miami. This is an active position that requires constant interaction with residents, guests, vendors, deliveries, and staff. Candidates should understand that the position involves significant standing, walking, package handling, and physical activity throughout the shift, in addition to traditional front desk responsibilities. Key Responsibilities • Greet and assist residents, owners, guests, vendors, and contractors in a professional and courteous manner., • Answer telephone calls, emails, and resident inquiries and direct requests to the appropriate department., • Verify and manage visitor and vendor access in accordance with Association procedures., • Receive, log, organize, and distribute resident packages and deliveries., • Regularly move and handle packages of various sizes and weights., • Monitor the lobby/front desk area and immediately report unusual activity, emergencies, maintenance concerns, leaks, or safety issues., • Assist residents with general building information, access questions, reservations, work-order requests, and other front desk services., • Maintain accurate logs, incident reports, records, and shift documentation., • Coordinate closely with Management, Maintenance, Security/Rover, and Housekeeping., • Maintain a clean, organized, and professional front desk and lobby environment., • Follow all Charter Club policies regarding confidentiality, resident information, Association systems, and professional conduct. Physical Requirements, • Ability to lift, carry, push, or move packages weighing 50 pounds or more, using proper safety procedures and requesting assistance when appropriate., • Ability to remain standing and/or walking for extended periods throughout the shift., • Ability to frequently walk throughout the property when required., • Ability to bend, reach, push, pull, and perform repetitive physical tasks associated with package handling and front desk operations., • Ability to respond promptly to situations occurring throughout the property. The Charter Club handbook specifically requires employees to obtain assistance when lifting or pushing heavy objects, so I would keep that safety language rather than suggesting employees should always move very heavy packages alone. Qualifications • Prior condominium, hotel, front desk, security, hospitality, or customer-service experience preferred., • Excellent verbal and written communication skills., • Professional appearance and demeanor., • Strong computer and data-entry skills., • Ability to multitask and remain organized in a fast-paced residential environment., • Reliable, punctual, and able to work effectively as part of a team., • Bilingual English/Spanish preferred., • Strong attention to detail and ability to follow established procedures., • Must maintain confidentiality and exercise good judgment when dealing with residents and sensitive information. What We’re Looking For We are looking for someone who is proactive, professional, physically capable of performing the position, and genuinely service-oriented. The ideal candidate understands that the Front Desk is a critical part of the property's daily operations and is willing to assist wherever reasonably needed to provide excellent service to the Charter Club community.

Job Description Hampton Inn Miami Brickell Hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service. Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same. Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures. Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Provide regular development opportunities for front desk staff to improve our leadership pipeline. Oversee the financial control procedures for cash, vouchers, inventories, and receivables. WHY Hampton Inn Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Medical benefits coverage. Paid time off. 401k Retirement Plan. EDUCATION AND EXPERIENCE Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred. Exceptional verbal and written communication skills. Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

As the Front Desk Supervisor, you're the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety

Front Desk Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests. Front Desk Agent responsibilities include, but are not limited to: • Greet and welcome guests in a friendly and professional manner, • Check guests in and out efficiently, • Handle guest inquiries and provide accurate information about the hotel facilities and services, • Assist guests with reservations and booking arrangements, • Manage phone calls and reservations effectively, • Process payments and maintain guest accounts, • Handle guest complaints and resolve issues promptly, • Other duties as assigned What are we looking for? • Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays, • Passion for providing exceptional service to guests and team members, • Availability to work mixed shifts, • Customer service experience required, • Seeking candidates that are bilingual in Spanish and English, • Responsibility, reliability, and honesty, • Teamwork and collaboration, • Must be able to communicate clearly and professionally with guests, coworkers and supervisors Qualifying team members may enjoy the following benefits: • Medical and Dental insurance, • Supplemental insurance plans (ex. Vision, Life, etc…), • Paid Time Off, • 401(k) retirement plan with company match, • Bereavement Leave, • Jury Duty Pay, • Employee Assistance Program, • David L. Brittain Scholarship Program, • Tuition Reimbursement, • Resort Accommodations Discount, • And more! WE ARE MORE THAN JUST A WORKPLACE… We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence. As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

PBX Operator, Front Desk Agent, Concierge or Bell Captain as needed. Six months to one-year minimum front desk experience at any hotel brand required. Perform tasks and projects as delegated by the Front Office Manager, Front Office Assistant Manager, Sales or Resident Manager.

Under the general guidance of the Director of Rooms and General Manager, the Front of House Director is responsible for overseeing the daily operations of the Front Office, Bell Stand, Concierge Departments. The Front of House Director will ensure seamless guest experiences, upholding brand standards, and leads a team focused on delivering exceptional hospitality. Your key responsibilities include: • Lead and manage Front Office departments to ensure outstanding guest service and smooth day-to-day operations., • Maintain highest levels of guest service and ensure consistency with Delano Brand Standards., • Oversee scheduling, training, and performance management of the Front Office staff., • Collaborate with other departments to coordinate guest services and ensure efficient problem resolution process., • Analyze front office metrics and support revenue management strategies, and hotel's profitability., • Monitor guest feedback and implement service improvement strategies., • Ensure full compliance with health, safety, and hotel policies and procedures., • Drive team member engagement and team development through regular training and coaching., • Mentor, coach and guide staff on working successfully in a team atmosphere., • Ensure all necessary reports and forms are completed daily., • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Specific job knowledge and skills include: • High school Diploma or equivalent education required. Bachelor's Degree preferred., • Minimum 5 years in a leadership role preferably in an upscale or luxury lifestyle brand hotel., • Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests., • Strong knowledge of property management systems such as Opera Cloud, SynXis., • Strong verbal and written communication skills in English., • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Ability to push 20lbs+ consistently., • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations., • Additional language ability is preferred., • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. All your information will be kept confidential according to EEO guidelines.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. The primary duties of the night auditor are to check front office, restaurant and bar accounting records for accuracy, post and balance charges and settlements in a timely and efficient manner and compile information for the financial records. Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier., • Run audit reports/journals., • Make corrections and adjustments and handle all computer problems that might occur throughout their shift., • Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary., • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations., • Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs., • Ensure all reports and back-up vouchers are complete and filed properly., • Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll)., • Review and correct discrepancies in the Front Desk System., • Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations., • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable. • Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc., • Basic mathematical skills and ability to operate a 10-key by touch., • Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions., • Ability to access and accurately input information using a moderately complex computer., • Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills., • Hearing and visual ability to observe and detect signs of emergency situations. Ability to stand and move throughout front office and continuously performs essential job functions. Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits • 401(k), • Dental insurance, • Disability insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance, • Room Discounts, • Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintai Front Desk, Agent, Auditor, Association Manager, Hotel, Property Management

Responsible for maintaining Housekeeping office tasks including handling all telephone communications, preparing colleague work assignments, coordinating with the Front Desk and Engineering departments, keeping the Housekeeping Management up to date with all necessary information, generating reports and maintaining accurate logs and records, in accordance with Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members. Prepare AM and PM assignments, as applicable, for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports, and assign the boards Highlight Vacant Dirty rooms, Long Stays, VIP's, Rooms with glitches and preferences on the assignment boards Follow up with the supervisors on any rooms that are pending and need to be inspected. Ensure all VIP/Special attention guest services have been completed. Reconcile assignments at end of day to generate reports. Issue and secure pagers and radios. Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner. Monitor the HotSOS, and Megasys systems, take appropriate actions, and inform the Housekeeping management. Follow up on emails, taking the necessary actions and informing the Housekeeping management. Log and record all service requests, assigning the work, closing all requests and generating associated reports. Recognize and communicate with Director of Housekeeping, Assistant Director of Housekeeping or MOD any unusual situations. Maintain pass-on log. Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers. Carry out other duties as requested by the Assistant Director of Housekeeping or Director of Housekeeping. Education High School Diploma is required. Minimum one year experience is a housekeeping coordinator preferred. Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Job Description Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more, • Subsidized Parking Rates, • Complimentary meals in Team Member Café while working, • Benefits are subject to eligibility and may vary by position What We're Looking For: A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. Who You Are: Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs. Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism. Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests. Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals. Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries. Veterans and military spouses encouraged to apply. What You'll Do: Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience. Assign rooms that meet guest preferences and special requests. Obtain and verify credit and payment information in accordance with hotel policies. Promote hotel services, amenities, and local attractions to enhance the guest experience. Respond to guest inquiries and resolve issues promptly and effectively. Maintain knowledge of upcoming events, group bookings, and banquet orders. Perform check-out procedures and handle cash transactions accurately. Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area. Handle emergencies with professionalism, prioritizing guest and team member safety. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Food & Beverage Manager / Guest Services Manager - Hybrid position: We’re looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets., • Must be Trained to assist at front desk during off-peak hours or when needed., • Trained and ready to fill in for any F&B position or shift that is needed., • Support other Departments on peak hours or when needed., • Hiring, training, supervising, scheduling of all F&B staff., • Developing staff for future promotions within F&B., • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance., • Planning, coordinating and distributing the work among all F&B personnel., • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image., • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations., • Maintain standards of food and beverage quality and guest service quality., • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget., • Contribute to the profitability and guest satisfaction perception of other hotel departments., • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel., • Maintain inventory control procedures and reporting., • Inventory, Cost Control, ordering food, beverage and supplies within department’s budget., • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations., • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions., • Receive departmental related guest concerns and ensures corrective action is taken., • Ability to communicate effectively with guests and fellow team members., • Commitment to deliver excellent services and quality to every guest and every task, every time., • Ensure OSHA, ADA and Health policies are adhered to., • Others that may have not been included on this list., • $1,000 Sign-on bonus to OnQ and/or PEP certified candidate, • Plus, Quarterly Performance Bonus., • Sign-on Bonus payable after successful completion of initial 90-day employment period., • Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

Job Description Job Summary: We are looking for an experienced IT Gaming Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Effective communication skills required, • Flexibility in work schedule required, • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Minimum five (5) years of progressive IT experience within a casino or gaming environment, including hands-on administration of slot management and related gaming platforms., • Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience., • Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications., • Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations., • Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions., • Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators., • Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules)., • Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets., • Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows)., • Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure., • Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment., • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives., • Must maintain a positive attitude toward work and interface with others in a congenial and polite manner, • Must stay abreast of all rules and regulations to ensure compliance, • Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency. Responsibilities The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements. • Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT., • Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows., • Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations., • Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets., • Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues., • Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover., • Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting., • Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems., • Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths., • Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations., • Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review., • Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets., • Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals., • Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands. While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description About Yurbban Hospitality Group At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. Responsibilities • Check the maintenance list every morning and follow up on pending tasks., • Complete daily repairs and preventive maintenance in the hotel., • Repair and maintain plumbing, electrical, heating, air conditioning and ventilation systems., • Respond quickly to requests from Front Desk, Housekeeping, guest rooms and other departments., • Find technical problems and solve them with minimum impact on guests and hotel operations., • Keep rooms, public areas and staff areas safe, clean and in good condition., • Coordinate maintenance work with other departments., • Regularly check hotel equipment and facilities to find possible problems., • Help with renovations, equipment changes, sustainability projects and hotel improvements., • Keep clear records of repairs, inspections and completed or pending tasks., • Identify safety risks and solve or report them immediately., • Support urgent maintenance problems outside normal working hours when necessary.Requirements, • Previous experience in hotel maintenance, building maintenance or a similar technical role., • Knowledge of plumbing, electricity, HVAC and general repairs., • Ability to identify technical problems and complete basic repairs independently., • Ability to understand technical manuals, instructions and maintenance documents., • Good organization and ability to prioritize different tasks., • Proactive, reliable and solution-focused attitude., • Knowledge of health and safety procedures., • Attention to detail and commitment to quality work., • Availability to work flexible hours and be on call for emergencies when required., • Maintenance qualifications or technical certificates will be valued. Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required. Work Location: Miami South Beach, FL. Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Non-exempt What We Offer • Salary according to position and experience, • Career growth opportunities within a fast-expanding group, • Continuous training through Yurbban Academy, • A workplace where professionalism and great atmosphere go hand in hand, • Quarterly afterworks and teambuilding activities, • Paid Time off, Holidays paid + your birthday off, • Discounts on all national and international stays for you, your family, and friends., • Discounts on Wellness and GYMs, • Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans) If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now! Join Yurbban Hospitality Group!

Job DescriptionPOSITION PURPOSE: Service guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications at the Trump Golf Academy. Assist in the maintenance of the outlet area and equipment. Provide an elevated experience for our guests in new outlets that will draw interest and their desire to return. We will strive to maintain a luxury level of service that guests of our property will remember and return for. The goal is to create an unforgettable experience that our customer base cannot experience elsewhere. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: Complete Opening Checklist, provided by management and ensure to inform MOD of any supplies needed for a successful shift. Maintain complete knowledge of designated glassware and garnishes for each drink, following the binder provided. Serve the guest in accordance with the service standards, avoiding denying our guests, embracing solutions. Obtain complete knowledge of all menu items, liquor brands, beers, mixology recipes and non-alcoholic selections available in the assigned outlet. Aware of wine offerings, both by the glass and the bottle, to maintain an educated and effective rapport with our customer base-reviewing training materials provided. Anticipate guest needs, respond promptly and acknowledge guests at all times, inform MOD with any situation you are unsure can be maintained by yourself. Remain active on the floor and stay present for your guest from beginning to end of experience. Retain complete knowledge of and strictly abide by state liquor laws, particularly those prohibiting service to minors and intoxicated persons, reference TIPS training. Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet. Attain knowledge of correct maintenance and use of equipment; use equipment only as intended, while following maintenance protocol closely. Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies. Adhere to all cash handling and credit policies/procedures. File all receipts with the front desk, via rolodex provided. Complete Closing Checklist. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with Irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Perform set up duties as requested, including side stations, storage areas and beverage staging area. Perform general cleaning tasks utilizing cleaning products to adhere to health and safety standards. Inventory bar stock, compare to the par levels and inform the manager of any products that need to be ordered. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to understand guests' service needs. Ability to access and input information into Micros system. Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time. Ability to exercise good judgments in determining potentially intoxicated guests. Ability to maintain good coordination while serving orders quickly. Ability to exert physical effort in transporting trays and wine buckets from service areas to guests. Ability to endure abundant physical movements in servicing guests throughout the work areas. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers as part of a team. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Rare Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Constant Grasping Frequent Pushing/Pulling Occasional Near Vision Frequent Far Vision Occasional Hearing Frequent Talking Frequent Smell Occasional Lifting/Carrying (# lbs) – up to 50 lbs Frequent Travel Occasional OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: Safety Shoes (slip resistant) Use of gloves/mitts (latex, vinyl, plastic, fabric, metal) Back belts for heavy lifting Aprons QUALIFICATION STANDARDS: EDUCATION High School graduate required. College degree preferred. EXPERIENCE One to two years of experience in field and bar service experience preferred LICENSES OR CERTIFICATES Food Handler Certification; Responsible Vendors Training; CPR Training preferred GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Additional language ability is preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose: Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Novotel Miami Brickell Food and Beverage standards and company policies and procedures. Reports to: F&B Manager Essential Functions: • Responsible for assigned shift, assisting in overall management. Supervise and coordinate assigned shift. Assist in overall supervision of the department as outlined. Check staff punctuality. Check that staff is in compliance with the grooming standards. Complete environmental checklist for dining room, lobby bar, In-Room Dining and Pool Bar. Spot check liquor pars. Order daily supplies. Hold pre-shift meetings. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor during peak hours. Communicate with guests and receive feedback. Observe, teach, and correct staff's service. Monitor each guest experience. Examine food preparation. Examine beverage presentation. Handle any guest complaint. Assist with IRD when required Assist with Minibar when required Assist with any food and beverage front of the house position when business requires. Check set up and cleanliness of the outlets Review amenities and door knob orders and provide the information to the culinary team Check the liquor room cleanliness and make sure to the FIFO has been done Receive orders of juices, dairy, liquors and wine and make sure are placed inside of the liquor room organized and following FIFO Walk by the outlet’s public areas such as Uva patio, pool deck, restrooms and make sure all guests are taken care of and check for cleanliness and address any issue if applicable Ensure minibar attendant completed the charges report and turn it to the front desk on or before 1 pm Complete F&B report Communicate with culinary team for any 86 item and address to the front of the house team Essential Functions: Maintain condition of F&B Outlets. Administrative responsibilities. Assist manager in: Scheduling, forecast, inventories, and completing payroll. Participate in interviewing candidates for open positions within the F&B department. Prepare maintenance requests and follow-up. Complete other assigned duties. Cost control. Monitor food and liquor requisitions and complete the replenish on the outlets. Monitor food waste. Monitor labor and payroll costs. Check bar controls, shot glass use, red lining, and bottles totally empty. Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale or service of alcohol to minors. Must know emergency procedures (including CPR) and work to prevent accidents. Perform any other duties assigned by management. Hotel Specific Essential Functions: Ability to work as a server, bartender, host, IRD server or minibar attentand to cover shifts as needed. Ability to lead by example. Prepare and conduct disciplinary situations with Heartists Ability to communicate clearly with all departments, being proactive to resolve issues. Ability to solve guest problems, recover the guest and create an amazing experience. Ability to open and close all outlets, to include the closing of the Heartists’ banks. Additional Information All your information will be kept confidential according to EEO guidelines.

Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Business Administration, Hotel and Restaurant Management, or related major; 4 year

Job Description POSITION PURPOSE: Assist the Director of Front Office in directing and supervising the operational activities of the resort’s front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservations Service regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests., • Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures., • Perform front desk supervisor duties, such as. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank., • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgement and discretion., • Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations and backup systems., • Mathematical comprehension to understand and interpret numbers as they apply to operations., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop subordinates to enhance advancement in the hotel and corporation., • Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Three to five years of experience as Director of Front Office, and/or Guest Services, and/or Housekeeping in large scale luxury hotels. Experience in the effective management of associates and managers. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions. Who You Are: Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays Clear Communicator: You engage guests and team members with professionalism and warmth Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively Organized Multitasker: You manage priorities seamlessly in a fast-paced environment Veterans and military spouses are encouraged to apply What You'll Do: Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty Coordinate room assignments and collaborate with housekeeping to meet guest preferences Design and deliver training programs that elevate team skills and operational excellence Serve as the primary point of contact for internal and external inquiries Conduct audits, maintain accurate financial records, and analyze performance metrics Prepare operational and guest experience reports for management review Partner on initiatives to promote hotel services and improve efficiency Handle emergencies with professionalism, ensuring guest and team safety Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned Your Qualifications Include: Minimum of two years guest service experience in hotel hospitality preferred Minimum one-year guest service leadership role preferred Experience with previous Property Management System, preferred Opera System Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred Ability to stand for long periods of time required Who You'll Supervise: Front Desk Team Guest Services Team Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to guests. This role involves managing front desk staff, concierge, valet, bell staff and PBX operators, coordinating guest requests, and maintaining a welcoming and professional atmosphere. The Front Office Manager will also work closely with other departments to ensure guest satisfaction and address any concerns promptly. RESPONSIBILITIES: • Manage daily operations at the front desk, ensuring high standards of guest service and satisfaction., • Supervise, train, and evaluate front desk staff, concierge, bell staff and PBX operators ensuring adherence to hotel policies and procedures., • Coordinate check-in/check-out processes, ensuring accuracy in guest billing and reservations., • Resolve guest complaints and concerns promptly and professionally, maintaining a positive guest experience., • Monitor and maintain the front desk’s inventory of supplies, ensuring adequate stock levels., • Handle special guest requests and ensure they are fulfilled in a timely manner., • Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction., • Oversee the scheduling of front office shifts to always ensure adequate coverage., • Maintain and update guest records, ensuring confidentiality and compliance with data protection laws., • Conduct regular front desk audits, reporting any discrepancies or issues to the Director of Front Desk., • Assist with the development and implementation of front desk training programs., • Ensure proper security protocols are followed at the front desk, including guest verification and access control., • Support marketing and sales efforts by assisting with guest loyalty programs and promotional activities., • Prepare reports on front desk performance, guest feedback, and other relevant metrics., • This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. QUALIFICATIONS: • Proven experience in hotel front desk or customer service roles, with at least 3 years in a supervisory capacity., • Strong leadership and team management skills., • Excellent communication, interpersonal, and problem-solving abilities., • Ability to remain calm and composed in high-pressure situations., • Knowledge of front office operations, including reservations, guest services, and billing., • Proficiency with hotel management software (e.g., Opera, Fidelio, etc.) and Microsoft Office., • Strong organizational skills with the ability to multitask and prioritize., • Flexible schedule availability, including evenings, weekends, and holidays. EDUCATION: • Bachelor’s degree in hospitality management, Business Administration, or related field, or equivalent experience. REASONING ABILITY: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job DescriptionExecutive Assistant to C-Suite Miami, FLI On-Site I Full-Time About the Role This is not a typical Executive Assistant role. You will serve as the trusted partner and operational backbone of our CEO. This role goes far beyond traditional administrative support. It requires someone who thinks strategically, communicates with precision, and operates with a high degree of professionalism, discretion, and a genuine 10X mindset. You will be the connective tissue between the CEO and the broader organization - managing their schedule, travel, communications, live event logistics, and personal operations - ensuring nothing falls through the cracks and that they are always positioned to lead, perform, and close at the highest level. If you see executive support as a strategic function, not just a job - and you take pride in being the person who makes everything run - this role was built for you. This Role Is Not For You If... • You need rigid 9-5 boundaries. Evenings, weekends, and short-notice travel are real expectations - not occasional exceptions., • You wait to be told what to do. Our CEO needs a partner who operates three steps ahead, takes ownership without being asked, and arrives with solutions., • High-intensity environments stress you out. This office moves fast. You need to thrive in that - not just tolerate it. Key Responsibilities Executive & Calendar Management • Own and manage a complex, high-volume executive calendar with zero margin for error - proactively resolving conflicts and prioritizing based on business goal, • Serve as a decisive gatekeeper for all meeting requests - approving, declining, or redirecting based on executive priorities, not just availability, • Maintain a running brief on daily priorities, pending decisions, and upcoming commitments to ensure the CEO walks into every room ready Travel & Private Aviation • Manage all domestic and international travel logistics end-to-end, including private aircraft scheduling, ground transportation, hotel accommodations, contingency planning, and detailed itineraries, • Maintain relationships with aviation vendors, FBOs, and hospitality providers to deliver seamless, premium-level service, • Ensure complete, up-to-the-minute travel packages with accurate expense reporting upon return Live Event Support • Provide on-site executive support for a minimum of 20 live events per year, including weekend events, • Coordinate event-day logistics for executive appearances, speaking engagements, meet-and-greets, and VIP interactions, • Serve as the primary point of contact backstage and on-site, managing schedule adherence and real-time problem resolution Personal Operations & Expense Management • Handle personal scheduling, supply ordering, errands, and ad hoc personal requests with the same professionalism applied to business tasks, • Ensure all personal and professional expense reporting is completed accurately and on time Social Media & Brand Collaboration • Support content capture, coordination, and scheduling in alignment with brand campaigns and the marketing team, • Assist in managing executive social media activity including draft reviews, posting schedules, and coordination with the digital team, • Monitor brand-relevant activity and surface key opportunities or issues requiring executive attention Communications & Correspondence, • Screen, prioritize, and draft executive correspondence with a professional, on-brand voice, • Serve as a communication bridge between the CEO and internal departments, external partners, clients, and media - ensuring the right people have the right information at the right time, • Maintain strict confidentiality across all executive communications, business matters, and personal informationMeeting & Project Support, • Prepare agendas, briefing documents, and presentations that set the CEO up for success in every meeting and engagement, • Take clear, structured notes during executive meetings; own action item tracking and follow-through across stakeholders, • Coordinate cross-functional projects and special initiatives as assigned, with full ownership from start to finishSystems & Operations, • Maintain organized, up-to-date digital files, databases, and project records - nothing slips, nothing is sloppy, • Write, document, and continuously improve processes within your scope of responsibility, • Identify inefficiencies and implement solutions that create consistency and scale across the Executive Office Requirements • Minimum 5 years of executive assistant experience supporting a Founder, CEO, or C-suite executive in a fast-paced, high-output environment, • Open and flexible availability, including weekends, evenings, holidays, and travel - this role does not operate on a standard schedule, • Proven experience coordinating private aviation and premium travel logistics, • Strong working knowledge of social media platforms (lnstagram, X, YouTube, Linkedln, Facebook) and content coordination, • Outstanding written and verbal communication skills with the ability to represent the executive's voice with precision, • Demonstrated business acumen - understands organizational priorities, brand positioning, and executive-level decision-making, • Proficiency in calendar and project management tools (Google Workspace, Microsoft Office, scheduling platforms), • High emotional intelligence with the ability to collaborate across functions and manage up, down, and laterally, • Impeccable professional presentation and demeanor at all times - in-person, written, and on camera when required, • Must possess a valid driver's license and reliable personal vehicle, • Genuine alignment with the 10X brand philosophy - a growth mindset, bias for action, and relentless commitment to results Competency Description • Executive Judgment: Independently determines what deserves the CEO’s attention and what doesn't - confident decisions without constant direction, • Execution Under Pressure: Delivers results with speed and accuracy in high-stakes, dynamic Pressure environments; zero dropped balls, • Discretion & Confidentiality: Handles sensitive personal and professional information with complete Confidentiality integrity and maturity, • Proactive Problem Solving: Anticipates needs before they're voiced; surfaces problems early and arrives Solving with solutions, • Professional Presence: Represents the brand and Executive Office with poise, maturity, and credibility at every level, • Strategic Agility: Connects day-to-day tasks to broader organizational goals; understands the "why" behind every request, • Collaborative Fluency: Works seamlessly across teams, vendors, and external stakeholders; builds trust-based relationships, • Brand & Business Fluency: Understands and amplifies the 10X brand in all activities and interactions Compensation & Benefits Salary Range: $90,000 - $120,000 annually • Your Health: Medical, dental, and vision coverage for you and your dependents, • Your Future: 401(k) with company match and access to financial growth opportunities, • Your Growth: Access to world-class 10X educational resources, mentorship, and company-supported certifications, • Your Life: PTO that grows with tenure, event pay for weekend events worked, employee discounts, pet insurance, and Employee Assistance Program, • Your Edge: Front-row access to world-class live events, high-level business networks, and the 10X brand ecosystem Work Environment & Physical Requirements • Fully on-site, Miami, FL based, • Significant domestic and occasional international travel required, • Must be able to work extended hours, weekends, and non-traditional schedules, • Must be physically present at live events; some events require extended standing or on-site mobility, • Prolonged periods at a desk and working on a computer when not traveling or on-site Cardone Training Technologies, Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.