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Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Maintain awareness of undesirable persons on property premises. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Maintain confidentiality of proprietary materials and information., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Assist other employees to ensure proper coverage and prompt guest service., • Thank guests with genuine appreciation and provide a fond farewell., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Working with Others • Support all co-workers and treat them with dignity and respect. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards. Physical Tasks • Reach overhead and below the knees, including bending, twisting, pulling, and stooping., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance., • Stand, sit, or walk for an extended period of time or for an entire work shift. Housekeeping Protocol • Post caution signs (e.g., wet floor signs) to limit traffic when necessary., • Respond promptly to requests from guests, Front Desk, or At Your Service requests., • Identify and report preventative or other maintenance issues in public areas or guest rooms., • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs., • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. CRITICAL COMPETENCIES Interpersonal Skills Diversity Relations Team Work Customer Service Orientation Personal Attributes Safety Orientation Presentation Dependability Integrity Physical Abilities Physical Strength CANDIDATE PROFILE Education No High school diploma/No G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Job Description Job Summary: We are looking for an experienced IT Gaming Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Effective communication skills required, • Flexibility in work schedule required, • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Minimum five (5) years of progressive IT experience within a casino or gaming environment, including hands-on administration of slot management and related gaming platforms., • Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience., • Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications., • Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations., • Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions., • Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators., • Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules)., • Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets., • Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows)., • Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure., • Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment., • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives., • Must maintain a positive attitude toward work and interface with others in a congenial and polite manner, • Must stay abreast of all rules and regulations to ensure compliance, • Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency. Responsibilities The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements. • Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT., • Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows., • Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations., • Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets., • Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues., • Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover., • Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting., • Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems., • Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths., • Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations., • Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review., • Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets., • Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals., • Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands. While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job DescriptionExecutive Assistant to C-Suite Miami, FLI On-Site I Full-Time About the Role This is not a typical Executive Assistant role. You will serve as the trusted partner and operational backbone of our CEO. This role goes far beyond traditional administrative support. It requires someone who thinks strategically, communicates with precision, and operates with a high degree of professionalism, discretion, and a genuine 10X mindset. You will be the connective tissue between the CEO and the broader organization - managing their schedule, travel, communications, live event logistics, and personal operations - ensuring nothing falls through the cracks and that they are always positioned to lead, perform, and close at the highest level. If you see executive support as a strategic function, not just a job - and you take pride in being the person who makes everything run - this role was built for you. This Role Is Not For You If... • You need rigid 9-5 boundaries. Evenings, weekends, and short-notice travel are real expectations - not occasional exceptions., • You wait to be told what to do. Our CEO needs a partner who operates three steps ahead, takes ownership without being asked, and arrives with solutions., • High-intensity environments stress you out. This office moves fast. You need to thrive in that - not just tolerate it. Key Responsibilities Executive & Calendar Management • Own and manage a complex, high-volume executive calendar with zero margin for error - proactively resolving conflicts and prioritizing based on business goal, • Serve as a decisive gatekeeper for all meeting requests - approving, declining, or redirecting based on executive priorities, not just availability, • Maintain a running brief on daily priorities, pending decisions, and upcoming commitments to ensure the CEO walks into every room ready Travel & Private Aviation • Manage all domestic and international travel logistics end-to-end, including private aircraft scheduling, ground transportation, hotel accommodations, contingency planning, and detailed itineraries, • Maintain relationships with aviation vendors, FBOs, and hospitality providers to deliver seamless, premium-level service, • Ensure complete, up-to-the-minute travel packages with accurate expense reporting upon return Live Event Support • Provide on-site executive support for a minimum of 20 live events per year, including weekend events, • Coordinate event-day logistics for executive appearances, speaking engagements, meet-and-greets, and VIP interactions, • Serve as the primary point of contact backstage and on-site, managing schedule adherence and real-time problem resolution Personal Operations & Expense Management • Handle personal scheduling, supply ordering, errands, and ad hoc personal requests with the same professionalism applied to business tasks, • Ensure all personal and professional expense reporting is completed accurately and on time Social Media & Brand Collaboration • Support content capture, coordination, and scheduling in alignment with brand campaigns and the marketing team, • Assist in managing executive social media activity including draft reviews, posting schedules, and coordination with the digital team, • Monitor brand-relevant activity and surface key opportunities or issues requiring executive attention Communications & Correspondence, • Screen, prioritize, and draft executive correspondence with a professional, on-brand voice, • Serve as a communication bridge between the CEO and internal departments, external partners, clients, and media - ensuring the right people have the right information at the right time, • Maintain strict confidentiality across all executive communications, business matters, and personal informationMeeting & Project Support, • Prepare agendas, briefing documents, and presentations that set the CEO up for success in every meeting and engagement, • Take clear, structured notes during executive meetings; own action item tracking and follow-through across stakeholders, • Coordinate cross-functional projects and special initiatives as assigned, with full ownership from start to finishSystems & Operations, • Maintain organized, up-to-date digital files, databases, and project records - nothing slips, nothing is sloppy, • Write, document, and continuously improve processes within your scope of responsibility, • Identify inefficiencies and implement solutions that create consistency and scale across the Executive Office Requirements • Minimum 5 years of executive assistant experience supporting a Founder, CEO, or C-suite executive in a fast-paced, high-output environment, • Open and flexible availability, including weekends, evenings, holidays, and travel - this role does not operate on a standard schedule, • Proven experience coordinating private aviation and premium travel logistics, • Strong working knowledge of social media platforms (lnstagram, X, YouTube, Linkedln, Facebook) and content coordination, • Outstanding written and verbal communication skills with the ability to represent the executive's voice with precision, • Demonstrated business acumen - understands organizational priorities, brand positioning, and executive-level decision-making, • Proficiency in calendar and project management tools (Google Workspace, Microsoft Office, scheduling platforms), • High emotional intelligence with the ability to collaborate across functions and manage up, down, and laterally, • Impeccable professional presentation and demeanor at all times - in-person, written, and on camera when required, • Must possess a valid driver's license and reliable personal vehicle, • Genuine alignment with the 10X brand philosophy - a growth mindset, bias for action, and relentless commitment to results Competency Description • Executive Judgment: Independently determines what deserves the CEO’s attention and what doesn't - confident decisions without constant direction, • Execution Under Pressure: Delivers results with speed and accuracy in high-stakes, dynamic Pressure environments; zero dropped balls, • Discretion & Confidentiality: Handles sensitive personal and professional information with complete Confidentiality integrity and maturity, • Proactive Problem Solving: Anticipates needs before they're voiced; surfaces problems early and arrives Solving with solutions, • Professional Presence: Represents the brand and Executive Office with poise, maturity, and credibility at every level, • Strategic Agility: Connects day-to-day tasks to broader organizational goals; understands the "why" behind every request, • Collaborative Fluency: Works seamlessly across teams, vendors, and external stakeholders; builds trust-based relationships, • Brand & Business Fluency: Understands and amplifies the 10X brand in all activities and interactions Compensation & Benefits Salary Range: $90,000 - $120,000 annually • Your Health: Medical, dental, and vision coverage for you and your dependents, • Your Future: 401(k) with company match and access to financial growth opportunities, • Your Growth: Access to world-class 10X educational resources, mentorship, and company-supported certifications, • Your Life: PTO that grows with tenure, event pay for weekend events worked, employee discounts, pet insurance, and Employee Assistance Program, • Your Edge: Front-row access to world-class live events, high-level business networks, and the 10X brand ecosystem Work Environment & Physical Requirements • Fully on-site, Miami, FL based, • Significant domestic and occasional international travel required, • Must be able to work extended hours, weekends, and non-traditional schedules, • Must be physically present at live events; some events require extended standing or on-site mobility, • Prolonged periods at a desk and working on a computer when not traveling or on-site Cardone Training Technologies, Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview: The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations. Responsibilities: • Use proper radio etiquette at all times., • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks., • Maintain and review daily activity log., • Maintain confidentiality with respect to guest and employee incidents., • Hold briefing with Guest Services staff both at the beginning and end of shift., • Check ID of visitors/employees as necessary., • Access secured areas for authorized personnel., • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances)., • Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards., • Assist during medical emergencies., • Respond to emergency situations, including medical, security, guest complaints, etc., • Investigate assault complaints., • Assist outside agencies, as necessary, to maintain effective liaison., • Respond to altercations, and investigate., • Have knowledge of hotel and guestroom locking systems., • Monitor TV cameras, if applicable., • Administer First Aid/CPR as necessary., • Challenge suspicious persons., • Check safety hazards., • Administer Heimlich Maneuver and or First Aid/CPR as necessary, • Complete Incident/Accident reports in a clear and concise manner., • Monitor employees as they enter and exit the building., • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel., • Document all deliveries., • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances., • Provide escorts to persons carrying money, or other requests., • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or related field preferred., • Flexible and long hours sometimes required., • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Ability to climb and descend stairways and run., • Ability to physically deter individuals who pose a threat to employee and/or guests, • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Job Description Front Desk/Night Auditor, Must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills include: • Strong customer service, • knowledge of safety and bookeeping skills, • Attention to detail and organization skills, • Time management and multitasking skills, • Excellent verbal and written communication skills, • Must be able to answer complaints, • Abiliity to solve problems and diffuse tense situations, • Must be bilingual, • Must be able to work our third shift 11:00pm to 7:30am, • check in and check out guests, • Perform Night audit, • Must keep lobby clean at all times., • Keep coffe area clean Company DescriptionSignature Inn Miami by SonestaSignature Inn Miami by Sonesta

Job DescriptionSKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/ YOUR FUTURE AT SKYSERVICE: Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams! SUMMARY OF RESPONSBILITIES: • Provide supervision, leadership support and mentoring to Customer Service Representatives., • Always lead by example, understand and ensure compliance with all relevant internal and client rules, regulations and procedures and perform all duties accordingly, while giving primary consideration to personal safety for coworkers and custo mers., • Complete scheduling and time management for all CSRs/Concierges, including vacation and overtime requirements while maintaining budgeted allocations., • Seek new and innovative ways to attract and retain new customers., • Deliver a high level of customer service in accordance with the Skyservice philosophy., • Facilitate efficient and customer-focused arrivals and departures of customers., • Maintain effective communication and coordination between customers, line service crew, CSRs, and management as required., • Greet and assist flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements., • Work closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication., • Facilitate comfort of passengers/guests and create a harmonious atmosphere., • Maintain, monitor, and update the Aircraft Entry Log and advise line service crew accordingly., • Ensure point of sale and other transactional data is handled accurately (eg: all billing information is correct, customer credit cards are handled with care, etc.)., • Answer multiple line telephone and direct calls accordingly., • Maintain two-way communication with incoming aircraft by utilizing ground-air radio., • Resolve concerns from staff, crew, and/or guests., • Escalate as necessary and provide feedback to upper management regarding service issues or customer concerns., • Maintain security passes efficiently for guests requiring access to secured areas, and monitor the ramp for security breaches., • Help assist customers with directions to our facility, restaurants and hotels., • Responsible for the organization and cleanliness of the front desk, main closet, coffee area and lounge., • Maintain supplies for the front desk with our non-technical buyer (eg: tissue, wipes, air freshener, etc.)., • Participate in base meetings, providing support and feedback to the base team., • Other duties as assigned by management. QUALIFICATIONS AND SKILLS REQUIRED:To be considered for this position an individual must have 5-7 years' experience in a discerning customer service environment. Other qualities include but are not limited to: • Effective time management., • Experience in project management., • Ability to read and comprehend general business documents, professional reports, technical procedures or government regulations., • Ability to effectively present information and respond to questions from department managers, co-workers, customers, and the general public., • Strong computer skills: advanced knowledge of MS Office and the ability to learn new programs/systems quickly., • Detail-oriented and ability to work with time pressures and specific deadlines., • Excellent organizational skills and the ability to multi-task., • Strong communication and interpersonal skills with the ability to work well with employees at various levels in the organization., • High school diploma/GED required., • Aviation experience preferred, but not required., • Strong communication and conflict resolution skills;

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description The PBX Operator / Reservations Agent is a dual-role position responsible for providing exceptional guest service through efficient telephone operations and accurate reservations handling. This role ensures all internal and external calls are managed professionally while supporting the Reservations team with booking inquiries, confirmations, and system updates. The ideal candidate is detail-oriented, service-driven, and able to multitask in a fast-paced hotel environment. Essential Job Functions PBX Operations • Answer all incoming calls promptly, courteously, and professionally following brand and hotel standards., • Transfer calls to appropriate departments or team members accurately., • Manage internal communications, including messages, wake-up calls, operator logs, and emergency protocols., • Monitor hotel emergency lines and assist in crisis procedures as instructed., • Provide general hotel information and support guest requests via phone., • Assist Front Office and Guest Services with communication flow, paging, and other operator tasks., • Must be well versed with all hotel amenities and departments to serve as an ambassador to promote them., • Assists in reporting telephone equipment or service complaints and problems., • Assists in reporting I.T. issues to Helpdesk and following up to ensure case tickets are resolved, • Assists Reservations Department & Front Desk with Emails., • Adheres to ACCOR standards for guest services., • Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner., • Assists Front Office Leadership with responding to OTA extranet requests and feedback from guests Reservations • Handle individual reservation inquiries via phone, email, and internal systems., • Accurately enter bookings, modifications, and cancellations into the hotel PMS., • Promote hotel offerings, room types, packages, and upsell opportunities., • Maintain knowledge of hotel availability, rates, promotions, and operational updates., • Ensure all reservations follow hotel policies, guarantee requirements, and billing procedures., • Support group reservations, pre-arrivals, and special requests when required., • Coordinate with Front Office, Sales, and Revenue teams to ensure accurate room allocation and guest preferences.Qualifications, • Previous hotel experience preferred (Front Office, PBX, or Reservations)., • Strong communication skills (verbal and written)., • Proficient in hotel operating systems (PMS); Opera experience is a plus., • Ability to multitask while maintaining accuracy and service focus., • Strong customer-service mindset and problem-solving skills., • Flexible schedule availability, including weekends and holidays. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job DescriptionDescription: Radkin Concierge provides elevated concierge services for luxury residential communities nationwide. Our Front Desk Concierge team serves as the primary point of contact for residents, guests, property management, board members, vendors, and service providers. We are seeking polished, professional individuals committed to delivering exceptional white-glove service and maintaining a luxury front-of-house presence. Responsibilities Include: • Welcome residents and guests with hospitality, professionalism, and Radkin brand standards, • Maintain lobby presence and ensure a luxury arrival environment, • Log and manage visitors, vendors, and contractors using building access systems, • Assist with package handling, deliveries, and service coordination, • Communicate clearly, confidently, and professionally with all stakeholders, • Complete shift passdowns and follow Radkin SOP expectations, • Support emergency, urgent response, and building safety protocols as needed Compensation: Starting from $17-$20 based on experience, with structured advancement to Lead + Rover tracks. Radkin Concierge is an equal opportunity employer and values diversity in luxury service workplaces. Requirements: • Previous concierge / hospitality / hotel / customer experience preferred, • Strong verbal communication and luxury presentation standards, • Ability to remain composed and professional in high-volume scenarios, • Comfortable using / learning BuildingLink, TekControl, ConciergeLink, Verdalink, etc, • Reliable transportation and punctual attendance required, • Open to rotating weekends and holiday coverage as needed

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overall Scope and Responsibility: Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions. Main Duties: Operational • Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request., • Check the figures in Opera, Room Availability & Percentages., • Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met., • Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained, • Performed Discrepant Room Report, • Prepare credit limit report for all guest folios, House accounts. Noting additional credit., • Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies., • Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items., • Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios., • Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system., • Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary, • Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day., • Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports., • Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios., • Balance and Audit all Valet postings in guest folios by tickets and quantity., • Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio., • Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing., • Guest with a Balance report balanced and zeroed out nightly before End of Day., • Prepare House Account Summary nightly and prepare for PC routing., • Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros., • Organize the Night Audit work in an orderly manner for distribution to the Income Auditor., • Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis, • Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly., • Coordinate newspaper delivery, check for special newspaper requests., • Prepare and Distribute all end of the day reports., • Process No shows and Cancel Reservations., • Ensure wake-up calls are process., • Update pass-on log, enter new day's arrivals/ departures, VIPs etc, • Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor., • Report any guest issue or emergency situation to Night Manager., • Project a professional, friendly and courteous image to guest and staff., • Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions., • Assist in relocating guest when necessary, in a professional and diplomatic manner., • Prepare registration cards for new arrivals, process early departures and handover information to AM Shift. General • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety., • To always work to the best of your ability, • To be financially aware and aim to strive for a successful profitable business., • To report for duty punctually following the correct clock in procedures., • To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times., • To maintain a high standard of personal appearance and hygiene at all times., • To maintain a good rapport and working relationship with all, • To be fully aware and cooperate with all the security policies., • To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times, • To provide and maintain the highest possible service standards to our clientele at all times, • To use your knowledge to the best of your ability with regard to legal matters, • To never be under the influence of drugs or alcohol when on duty., • To be familiar with the emergency procedures of the hotel, • Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel., • Not to carry any weapons on property.

Job Description Miami Lakes Hotel on Main A Graham Hospitality Property | A Division of The Graham Companies Are you a detail-oriented professional who thrives in a fast-paced hospitality environment? Join the team at Miami Lakes Hotel on Main, the only full-service resort-style hotel in the Miami Lakes area. Perfectly situated on vibrant Main Street, our hotel is surrounded by upscale boutiques, a 17-screen Cineplex, and over a dozen dining options — all just steps from our doors. As part of Graham Hospitality, a division of The Graham Companies, we are proud to deliver exceptional guest experiences rooted in service excellence and community. Position Overview The Night Auditor plays a vital role in ensuring a seamless guest experience while overseeing nightly front desk and financial operations. This position combines hospitality, customer service, and accounting responsibilities to support the hotel’s operational and financial accuracy during overnight hours. If you enjoy working independently, providing outstanding guest service, and ensuring precision in financial reporting, this opportunity is for you. Key Responsibilities Perform nightly audit procedures and balance daily transactions from all departments Manage overnight front desk operations, including guest check-ins and check-outs Verify guest payments and resolve billing discrepancies Prepare and distribute daily financial reports Create invoices, process billing, and manage vendor or contractor payments as needed Schedule wake-up calls and fulfill concierge-style guest requests Respond to guest inquiries, concerns, and complaints with professionalism and urgency Ensure all end-of-day procedures are properly completed across departments Answer calls regarding reservations and general hotel information Maintain accurate documentation and records Perform additional duties as assigned to support hotel operations What You Bring High School Diploma (preferred) Strong computer proficiency (data entry, accounting systems, invoicing, word processing) Prior hotel front desk or accounting experience preferred OPERA system knowledge a plus Exceptional customer service and problem-solving skills Strong written and verbal communication skills Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Excellent attention to detail and organizational skills Ability to work independently with minimal supervision Bilingual (English/Spanish) preferred Why Join Graham Hospitality? At Miami Lakes Hotel on Main, we believe in taking care of our team just as well as we take care of our guests. We offer a competitive and comprehensive benefits package, including: Generous Paid Time Off Strong Pension Plan 401(k) with Company Support Medical, Dental & Vision Insurance Life Insurance Paid Parental Leave Employer-Paid Short-Term & Long-Term Disability If you're looking to grow your hospitality career with a respected organization known for stability, community presence, and employee investment, we invite you to apply today. Become part of a team where service, excellence, and opportunity come together.

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • 401K after 1 year of employment Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Have knowledge of hotel fire and safety procedures. Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our part-time Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Job Title: Night Auditor – Condo Hotel Operations Department: Front Office / Night Audit FLSA Status: Non-Exempt SUMMARY: The Night Auditor is responsible for completing the overnight front office and accounting audit functions for the condo-hotel operation. This role ensures that daily room revenue, taxes, fees, payments, adjustments, and guest ledger activity are accurately reviewed, balanced, and reported. The Night Auditor also supports overnight guest service, front desk operations, and coordination with security, housekeeping, engineering, and management as needed. RESPONSIBILITIES: Night Audit & Financial Review • Perform the daily night audit process in the property management system., • Review and balance daily room revenue, taxes, resort fees, parking, package charges, and other hotel-related income., • Verify that all room rates, market codes, payment methods, and postings are accurate., • Review guest folios for billing accuracy, tax exemptions, adjustments, credits, and complimentary charges., • Balance cash, credit card, and direct bill activity against system reports., • Identify and report discrepancies, missing approvals, or unusual transactions to management., • Prepare and distribute daily revenue, occupancy, and night audit reports., • Ensure accurate posting of condo-hotel related charges, fees, and owner/guest transactions when applicable. Condo-Hotel Operations Support • Understand the unique nature of condo-hotel operations, including unit ownership, rental program participation, owner stays, guest stays, and hotel-managed units., • Ensure owner, guest, and rental program activity is properly coded and documented., • Review room moves, complimentary rooms, house-use rooms, and out-of-order rooms for proper approval and tracking., • Communicate any unit, maintenance, or guest-related issues that may impact owner reporting or hotel operations. Front Desk & Guest Service • Provide professional overnight guest service, including check-ins, check-outs, guest requests, and issue resolution., • Respond to guest inquiries, complaints, and emergencies in a calm and professional manner., • Coordinate with security, housekeeping, engineering, and management for overnight operational needs., • Ensure guest privacy, confidentiality, and proper handling of sensitive information., • Maintain a professional front desk appearance and ensure proper shift handoff to the morning team. Controls & Compliance • Follow hotel cash handling, credit card, refund, adjustment, and tax exemption procedures., • Ensure all adjustments, rebates, voids, and paid-outs have proper documentation and approval., • Maintain accurate audit files and daily backup documentation., • Report any policy violations, suspicious activity, or system issues to management., • Support internal controls related to revenue reporting, guest ledger accuracy, and front desk accountability. QUALIFICATIONS: • Previous night audit, front desk, income audit, or hotel accounting experience preferred., • Condo-hotel or residential hospitality experience is a plus., • Experience with hotel property management systems such as OPERA Cloud preferred., • Strong attention to detail and ability to reconcile financial activity accurately., • Good communication and guest service skills., • Ability to work independently overnight with minimal supervision., • Basic accounting, cash handling, and revenue audit knowledge preferred., • Bilingual English/Spanish preferred., • Must be dependable, professional, and able to maintain confidentiality. PREFERRED SKILLS: • Strong numerical and reconciliation skills., • Excellent attention to detail., • Guest service focused., • Ability to handle overnight issues calmly and professionally., • Organized and deadline-driven., • Knowledge of hotel revenue, taxes, payments, and folio billing., • Ability to identify errors and escalate issues appropriately. PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen., • The employee frequently is required to use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms., • Specific vision abilities required by this job include close vision and color vision., • Able to lift up to 15 pounds at time. WORK ENVIRONMENT: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is performed in an office environment with a moderate noise level., • We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees., • The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary., • The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Hampton Inn and Suites Miami Coconut Grove Hotel is seeking a detailed, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Service Representative, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do: Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Coconut Grove Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD). Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD). Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families. Job Title: Office Manager Reports to: Director, Human Resources of direct reports: n/a Salary: $50,000 annually Position Overview: The Office Manager is responsible for providing comprehensive support to the HR team and overseeing all operations related to the national office. This role owns talent acquisition operations for hiring managers and provides support to state offices as needed. The Office Manager oversees all HQ facilities, services, and activities, including vendor management, inventory management, employee and visitor setup, and office events and programs. Job Requirements • Bachelor’s degree and 2+ years of experience in office management or similar role., • Entry level experience in human resources and ability to provide support in this area., • Excellent customer service experience., • Must have experience in planning small staff events., • Extremely organized and skilled in project and time management., • Strong interpersonal skills, ability to motivate others and hold staff accountable., • Proficiency in Microsoft Office suite and understanding of databases., • Ability to solve problems and overcome obstacles encountered in completing assigned tasks within given time constraints., • Ability to collaborate on projects with staff from other departments and have a high level of personal investment in creating an organized, streamlined, high-functioning office environment for the national office., • Must be comfortable answering the phones and cleaning the common areas such as a break room, conference rooms and equipment that follows., • Must be comfortable communicating with Office Building Management. Job Duties included, but are not limited to: Operations • Responsible for all office operations, including daily activities to ensure HQ is organized and business-ready each day., • Manage front desk reception and ensure the office is equipped with necessary materials for staff and visitors., • Manage the fuel station daily, ensuring it is properly stocked for breakfast and mid-afternoon needs., • Schedule conference rooms for HQ staff and visitors., • Maintain office equipment contracts, service calls, and supply inventory for all major equipment (postage meter, copier, printers, fax machine, phone systems, coffee machine, water machine, etc.)., • Schedule routine maintenance, repairs, and contract meetings for all HQ equipment., • Oversee office updates, including large-scale furniture and appliance installations, • Oversee all vendor relationships and contracts to ensure cost savings, • Review and renew all vendor Certificates of Insurance., • Assist with selecting vendors and products for the HQ office., • Oversee office-related contracts for HQ and occasionally for other office locations., • Manage the HQ phone system, including adding/deleting users, updating greetings, adjusting system settings, and troubleshooting mailboxes., • Work closely with the I.T. Manager to ensure all equipment is functioning properly and order replacements or upgrades when needed., • Manage supply inventory, place orders, and approve supply requests for state offices., • Plan and execute all HQ staff holiday events, staff engagement events, etc., • Support Leadership and Development training logistics., • Review and renew hotel contracts with Courtyard Marriott and Hyatt Regency., • Manage and update building safety protocols for HQ. Finance • Responsible for HQ office fuel station budget. Includes, making purchases, abiding to the budget, reviewing, processing invoices., • Review and approve office supply orders for HQ and State offices and provide proper PI documentation, • Review and approve all monthly invoices for HQ expenses (internet, phone, fax, water, copier leases etc. Also review and approve select state office invoices (Pitney Bowes), • Human Resources, • Provides support to the human resources team as needed., • Responsible for office onboarding for all HQ employees., • Manage office supply accounts for state offices, including setting up accounts for new hires, • Support Talent Acquisition Operations for all staff including managing all job postings, job board coordination, and completing candidate background checks, • Responsible for updating, ordering, and request all staff name tags, • Maintain and Update Staff Location lists & directories Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International’s core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world. Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.

Job Description Security Officer – Armed Luxury Condominium Security (Overnight / Graveyard Shift) Pay: $23.50 per hour ???? Locations: • Tuesday & Wednesday — Downtown Miami, FL 33131, • Thursday, Friday & Saturday — Sunny Isles Beach, FL 33160 We are currently hiring experienced Bilingual Armed Security Officers (English/Spanish) for ultra-luxury condominium properties in Miami and Sunny Isles Beach. This is a premium residential security position ideal for candidates with experience in luxury condos, residential security, concierge security, hotel security, or high-end customer service environments. This position is for the overnight / graveyard shift (3rd shift) and requires officers who are professional, alert, dependable, and capable of providing both security and concierge-level service in a luxury residential setting. Schedule • Tuesday & Wednesday — 33131, • Thursday, Friday & Saturday — 33160, • Overnight / Graveyard Shift, • Full-Time Position Compensation & Benefits • $23.50 per hour, • Paid Time Off (PTO after one year), • Medical insurance available, • Stable long-term opportunity, • Professional luxury work environment Key Responsibilities Armed Security / Residential Security • Conduct patrols throughout lobby, garage, amenities, and exterior areas, • Monitor CCTV cameras and access control systems, • Control visitor, vendor, and delivery access, • Respond to incidents, alarms, disturbances, and emergencies, • Maintain strong situational awareness and professionalism, • Write detailed incident and daily activity reports, • Enforce building policies and post orders Concierge / Customer Service • Greet residents and guests professionally, • Provide white-glove customer service in a luxury condominium environment, • Coordinate with concierge, valet, and property management teams, • Assist residents while maintaining security awareness Requirements • Active Florida Class G Armed Security License (REQUIRED), • Active Florida Class D Security License preferred, • Bilingual English / Spanish REQUIRED, • 3–5 years of security experience required, • Experience in luxury condominium, residential, or hotel security preferred, • Strong customer service and communication skills, • Professional appearance and demeanor, • Clean background and professional references, • Reliable transportation, • Ability to stand and walk for extended periods Preferred Experience • Armed Security Officer, • Luxury Condominium Security, • Residential Security, • Concierge Security, • Hotel Security (4-Star / 5-Star), • Front Desk Security, • Access Control, • High-Rise Residential Security, • Military or Law Enforcement Background Why Join Our Team? • Work in high-end luxury residential properties, • Consistent overnight schedule, • Professional and respectful work environment, • Opportunity for long-term growth and stability, • Competitive pay for experienced armed officers Apply today if you are an experienced bilingual Armed Security Officer seeking a professional overnight position in luxury residential security.

Job Description Overview Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager Essential Functions • Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats., • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Maintain proper set-up of dining room and wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food or drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Position Requirements • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to guests. This role involves managing front desk staff, concierge, valet, bell staff and PBX operators, coordinating guest requests, and maintaining a welcoming and professional atmosphere. The Front Office Manager will also work closely with other departments to ensure guest satisfaction and address any concerns promptly. RESPONSIBILITIES: • Manage daily operations at the front desk, ensuring high standards of guest service and satisfaction., • Supervise, train, and evaluate front desk staff, concierge, bell staff and PBX operators ensuring adherence to hotel policies and procedures., • Coordinate check-in/check-out processes, ensuring accuracy in guest billing and reservations., • Resolve guest complaints and concerns promptly and professionally, maintaining a positive guest experience., • Monitor and maintain the front desk’s inventory of supplies, ensuring adequate stock levels., • Handle special guest requests and ensure they are fulfilled in a timely manner., • Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction., • Oversee the scheduling of front office shifts to always ensure adequate coverage., • Maintain and update guest records, ensuring confidentiality and compliance with data protection laws., • Conduct regular front desk audits, reporting any discrepancies or issues to the Director of Front Desk., • Assist with the development and implementation of front desk training programs., • Ensure proper security protocols are followed at the front desk, including guest verification and access control., • Support marketing and sales efforts by assisting with guest loyalty programs and promotional activities., • Prepare reports on front desk performance, guest feedback, and other relevant metrics., • This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. QUALIFICATIONS: • Proven experience in hotel front desk or customer service roles, with at least 3 years in a supervisory capacity., • Strong leadership and team management skills., • Excellent communication, interpersonal, and problem-solving abilities., • Ability to remain calm and composed in high-pressure situations., • Knowledge of front office operations, including reservations, guest services, and billing., • Proficiency with hotel management software (e.g., Opera, Fidelio, etc.) and Microsoft Office., • Strong organizational skills with the ability to multitask and prioritize., • Flexible schedule availability, including evenings, weekends, and holidays. EDUCATION: • Bachelor’s degree in hospitality management, Business Administration, or related field, or equivalent experience. REASONING ABILITY: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description About Us Hodson & Meister Orthodontics is a family-rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain — we're a tight-knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why. The Role This is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice — phones, scheduling, check-ins, patient questions — with confidence and accuracy, without needing to be told twice. If you've managed a busy hotel front desk or a packed dining room, you already know what this environment feels like. What You'll Be Doing • Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately, • Managing the schedule — confirmations, reminders, filling cancellations, • Checking patients in and making sure every person feels expected and valued, • Walking patients through payment options using OrthoFi clearly and confidently, • Keeping the front desk running end-to-end — when the Office Manager isn't in the building, you're not waiting for instructions. You're handling it. Schedule • Monday: 9:30 AM – 6:00 PM, • Tuesday: 8:30 AM – 7:00 PM, • Wednesday–Friday: 8:30 AM – 5:00 PMFull-time, in-person. Reliability is non-negotiable. Must-Haves • Fully bilingual — English and Spanish. Spoken and written. This is not optional., • Reliable. Five days a week, on time, every time., • Self-directed. You learn fast, ask smart questions, and don't need hand-holding., • Tech-comfortable. We use Cloud9 Ortho and OrthoFi — easy to learn, but you have to be genuinely comfortable with software., • Strong communicator. Warm on the phone, professional in writing, clear in person., • Local. We need someone in or near North Miami Beach who can show up consistently. Strong Pluses • Background in hospitality, hotel front desk, or restaurant hosting, • Prior dental or medical office experience, • Familiarity with insurance or patient financial conversations Compensation • $18–$22/hour based on experience, • 90-day performance review with growth potential, • [PTO / Benefits — add yours here] How to Apply Send your resume and a short note — not a form letter — telling us why this role fits you right now. We read everything. info@nmbortho.com

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job Description Job overview The Conference Services Coordinator is responsible for organizing, detailing, and ensuring the seamless execution of meetings, conferences, and events. This role serves as the primary liaison between the client and the hotel’s operations team once the event is contracted. The position supports the Sales and Catering teams by preparing Banquet Event Orders (BEOs), managing event details and diagrams, and coordinating small- to mid-scale events. At InterContinental Hotels & Resorts, we look for people who are charming, confident, and internationally minded people who understand what it takes to exceed guest expectations. Duties and Responsibilities · Act as the primary point of contact for the client once the event is booked and handed over from Sales · Meet with clients to understand event objectives, schedules, and special requirements · Plan room setups, seating styles, staging, diagrams, and signage · Prepare and distribute detailed Banquet Event Orders (BEOs), function sheets, and revisions for all departments · Collaborate with the Sales team to finalize menus, coffee breaks, banquet timing, and event flow · Manage event budgets, billing details, banquet checks, and contract inclusions · Distribute daily and weekly BEO packets and ensure timely communication with all operational departments · Communicate clearly and effectively with Sales, Banquets, Culinary, IT/AV, Front Office, Housekeeping, and Engineering · Coordinate logistics with Banquets, Housekeeping, Front Desk, and Engineering teams · Be on-site during events to introduce the Banquet Manager or Banquet Captain and support event execution · Maintain a calm, professional presence and keep clients informed, especially when plans change · Assist the Sales and Catering team with trade shows and the preparation and distribution of sales collateral · Assist the Director of Sales & Marketing in creating sales collateral and tools to support revenue generation · Participate in weekly sales strategy meetings, pre-convention meetings, training sessions, and other sales-related meetings as required · Perform other duties as assigned Accountability Responsible for achieving Sales and Catering administrative goals, completing assigned tasks, and preparing and presenting weekly and monthly reports to the Director of Sales & Marketing. Qualifications and Requirements · 1–2 years of experience in hotel operations, event planning, catering, or conference services · Familiarity with hotel departments including Sales, Catering, Banquets, Culinary, Restaurant, and Front Office · Experience coordinating meetings, conferences, or corporate events · Strong written and verbal communication skills with excellent organizational and presentation abilities · Ability to manage multiple tasks in a fast-paced environment with a proactive and creative approach · Guest-service oriented with strong attention to detail · Bilingual English/Spanish preferred · Flexibility to work evenings, weekends, and holidays as required · Proficient in OPERA and Delphi; skilled in Microsoft Word, Outlook, and Excel

About Gillis At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you. Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, “How can this be done better?” and “How can we provide more value?”. Overview • The Area Sales Manager (ASM) will be part of our Dynamic Sales Solution Service and will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA., • This position is home-based and reports to a Director of Sales. What’s in it for you? • Position is home-based (remote) during client’s business hours and requires bi-monthly travel for in-market visits., • Working within a fun and fast-paced environment, Gillis’ culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees., • Competitive salary (range: $70,000 USD), quarterly incentives and an annual profit-sharing bonus., • 15 accrued PTO days per year plus one 3-day weekend each month in recognition of holidays., • Comprehensive benefits package., • Team offsites. Responsibilities • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching., • Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months., • Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress., • Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle., • Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels., • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity., • Ability to travel for bi-monthly, in-market visits to elevate and strengthen client relationships with Hotel Owners, General Managers, and team which will expand sales targets and increase revenue. Requirements Hotel Industry Sales Experience: • 3 or more consecutive years of hotel guestroom sales experience in business transient, crew, and government segments within a select service hotel., • 2 years of experience in a Dual or Area hotel sales role is preferred., • Strong understanding of hotel systems, RFP process, and brand tools., • Understands how to communicate and negotiate effectively so that prospecting efforts are converted into actualized revenue., • Proven track record of meeting and exceeding sales targets., • Ability to establish and maintain relationships with hotel clients and team members., • General hotel operations knowledge. Technical Proficiency: • Proven experience using a CRM system to manage your sales pipeline and be held accountable for daily activities and follow-ups to track progress within your sales cycle., • Strong ability to use all Microsoft Office applications (ie. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint) to effectively manage your portfolio of hotels by creating and analyzing reports, delivering presentations, and presenting progress updates., • Ability to work remotely from your home-office at a computer for extended periods of time. Other Skills: • Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports., • Strong organization, time management, and adaptability skills are essential., • A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement., • Applicant can reside anywhere in the USA. Employee Experience Don’t take our word for it! Read below what some of our colleagues value about working at Gillis: “I find it remarkable that our company takes pride in doing the right thing, for the sold pleasure of doing the right thing. Integrity, professionalism, and freedom to spread our wings. I cannot think of a better working environment.” “The company makes an extra effort to make sure that their staff is well taken care of mentally and financially.” “I love the opportunity for growth and advancement, the flexibility to work from home, generous paid vacation, good benefits. Great leadership and a team culture.”

Job Description Hampton Inn Miami Brickell Hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service. Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same. Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures. Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Provide regular development opportunities for front desk staff to improve our leadership pipeline. Oversee the financial control procedures for cash, vouchers, inventories, and receivables. WHY Hampton Inn Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Medical benefits coverage. Paid time off. 401k Retirement Plan. EDUCATION AND EXPERIENCE Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred. Exceptional verbal and written communication skills. Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Food & Beverage Manager / Guest Services Manager - Hybrid position: We’re looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets., • Must be Trained to assist at front desk during off-peak hours or when needed., • Trained and ready to fill in for any F&B position or shift that is needed., • Support other Departments on peak hours or when needed., • Hiring, training, supervising, scheduling of all F&B staff., • Developing staff for future promotions within F&B., • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance., • Planning, coordinating and distributing the work among all F&B personnel., • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image., • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations., • Maintain standards of food and beverage quality and guest service quality., • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget., • Contribute to the profitability and guest satisfaction perception of other hotel departments., • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel., • Maintain inventory control procedures and reporting., • Inventory, Cost Control, ordering food, beverage and supplies within department’s budget., • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations., • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions., • Receive departmental related guest concerns and ensures corrective action is taken., • Ability to communicate effectively with guests and fellow team members., • Commitment to deliver excellent services and quality to every guest and every task, every time., • Ensure OSHA, ADA and Health policies are adhered to., • Others that may have not been included on this list., • $1,000 Sign-on bonus to OnQ and/or PEP certified candidate, • Plus, Quarterly Performance Bonus., • Sign-on Bonus payable after successful completion of initial 90-day employment period., • Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Frequently required to lift and/or move laundry and dishes up to 25 pound

Front Desk Managers are responsible for leading, mentoring, and training a team of individuals who provide exemplary customer service. Candidates must have front-of-the-house supervisory experience in an upscale cruise line, hotel, or resort.

Job Description At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we’re all about easy comforts on the road. Our locations across the Americas are always growing. And we aim to hire colleagues whose easy-going and good natured personalities really shine through to help guests keep their routine and feel at ease while they’re on the road. Your day to day First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What we need from you ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in English and Spanish ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. Company DescriptionWaterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.

Job Description Title: Front Desk Agent Job Summary: We are looking for an experienced Front Desk Agent to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • High School Diploma or GED/equivalent required,, • Ability to obtain and maintain a Tribal Gaming License, • Hotel/Front Desk experience required, • One-year computer, cash handling, and guest service experience., • OPERA system experience highly preferred., • Excellent communication Skills and friendly, outgoing personality required, • Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort., • English required, bilingual preferred. Must be able to communicate effectively with guests, team members and management in English, • Ability to calculate figures and amounts such as discount, commissions, and percentages., • Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions., • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned, • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives, • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner, • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness, • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods., • Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct. Responsibilities The Front Desk Agent is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction. • Adhere to the Miccosukee Service Expectations and ensure team compliance, • Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest., • Must have complete knowledge of guest room inventory and all hotel facilities., • Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day’s work., • Adhere to all company credit policies to ensure all revenue expected will be received., • Full understanding of credit systems to ensure correct handling of credit card and check transactions., • Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel., • Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs., • Adhere to preset availability and rate controls. Complete understanding of market and segment mix., • Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments., • Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints., • Have full knowledge of Front Desk reports necessary to plan the day., • Ensure packages and messages are delivered in a timely manner., • Familiarity with Guest and department emergency procedures., • Ensure the highest possible level of guest service is maintained., • Complete understanding of details involved for White, Black, and Red card members., • Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates., • Full understanding of guest and house bank safe deposit procedure., • Ensure supervisor and Front Office Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts., • Consistent and regular attendance is an essential function of this job, • Performs other related duties as assigned The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: • At all times employees must be attentive, friendly, helpful, and courteous to all guests, managers, and other employees, • Greet, register, and assign guestrooms per reservation details, • Answer reservation requests, change requests, and cancelations in a timely manner, • Coordinates with fellow departments to meet and exceed guest satisfaction, • Answer all guest inquiries pertaining to hotel services and local attractions, • Record all guest incidents, comments, and complaints and communicate them to the hotel supervisor and management team., • Verify that all in-coming and in-house guests have valid methods of payment, • Counts bank at the beginning and end of shift, secure bank, • Manually post charges from all hotel outlets to appropriate guest folios, • Maintain open communication with housekeeping to ensure rooms have been properly vacated and cleaned, • Answer all inbound calls within three rings, • Ensure the completion and signature of the Front Desk Shift Checklist, • Inform guests of any existing brand or hotel specific updates that will affect their stay, • Proper package handling and storage Job Skills: • Speak clearly and listen carefully., • Use personal judgment and specialized knowledge to give information to people., • Communicate well., • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone., • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 1-year Front Desk Agent, general office, or customer service experience; OR an equivalent combination. Job Type Full-Time/Part-Time Benefits • Accrued Vacation, • Holiday Pay, • Health Insurance, • Dental/Vision/401K, • Discounted Hilton Hotel Stays Come and Join Us...

Job Description Job Title: Front Desk Agent Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt SUMMARY: The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly and professional manner. RESPONSIBILITIES: • Welcome and greet guests as they arrive and check them into their rooms., • Answer phone calls and respond to guest inquiries., • Handle guest complaints and resolve issues in a timely and professional manner informing and/or involving management if needed., • Process payments and maintain accurate guest records., • Balance cash drawer by counting cash at the beginning and end of work shift., • Monitor lobby and work area to determine customer flow., • Know all essential aspects of our business operations., • Assist guests with luggage and other requests when necessary., • Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly., • Maintain a clean and organized front desk area., • Provide information about hotel amenities, local attractions, and restaurants., • Upsell hotel services and amenities to guests., • Ensure guest satisfaction throughout their stay., • Work collaboratively with other staff, managers, and resources., • Perform any other duties requested by Management. This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. • Greet visitors warmly and professionally as they enter the building., • Provide accurate information about amenity locations., • Answer questions and direct guests to the appropriate location within the hotel., • Maintain the lobby area by ensuring it is clean, organized, and presentable always., • Handle inquiries from visitors in a friendly and professional manner., • Coordinate with facilities or maintenance teams for any issues related to the lobby or building., • Promote a positive company image through exceptional customer service and professionalism. QUALIFICATIONS: • Proven experience (preferred) a minimum of 1 year as a Front Desk Agent or in a similar role, preferably in the hospitality industry., • Knowledge of reservation and front desk systems., • Good problem-solving skills, • Strong customer service skills., • Excellent communication skills., • Ability to multi-task., • flexibility to work different shifts, including weekends and holidays. EDUCATION: • High School degree, GED or Equivalent. LANGUAGE SKILLS: • Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: • Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Prolonged periods standing at the front desk and working on a computer or walking/sitting., • Must be able to lift up to 15 pounds at times. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee must frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties, as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests, • Usage of Guests name during conversation SPECIFIC DUTIES: Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Uses the guest’s name whenever possible and maintains a professional demeanour at all times. Check In and Out Services • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Updates all guest profiles with correct billing information, preferences, special requests, etc. Luggage Assistance • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Lifts luggage and uses bell carts to assist guests. Arrivals and Room Moves • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Coordinate with Front Desk in regards to room moves. Guest Interaction • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • Assists with guest requests, errands, deliveries, etc. General Store • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Report inventory monthly on all stock/product Guest Services Responsibilities • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Any other requests of duties from management. Reconciliation • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Proper handling of sensitive and confidential guest material and information understood and held in a professional manner. Cash Handling • Accept advance deposits for guests and posts the advance to guests' accounts., • Makes change and balances the personal and/or individual floating bank. REQUIREMENTS: • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills., • Ability to lift 50lbs ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development, • Great opportunities for career growth. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Front Desk Agent (Hotel Experience) Ac & Element Miami DT. (Marriott) Job Description: We are seeking a dynamic and customer-focused Front Desk Agent with prior hotel experience to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, playing a pivotal role in ensuring their stay is both pleasant and memorable. This role requires excellent communication skills, a knack for problem-solving, and a strong attention to detail. Key Responsibilities: • Greet and welcome guests with a warm, friendly demeanor upon their arrival., • Manage all check-in and check-out procedures efficiently and accurately., • Handle guest inquiries and provide information about hotel services, amenities, and local attractions., • Answer phone calls promptly and professionally., • Resolve guest complaints and problems, escalating issues as necessary to ensure guest satisfaction., • Process payments and manage room bookings using hotel reservation software., • Maintain a neat and organized front desk area., • Collaborate with housekeeping and other departments to ensure seamless guest service delivery. Qualifications: • Previous experience in a hotel front desk role is required., • Excellent verbal and written communication skills., • Strong organizational and multitasking abilities., • Proficient in using hotel management software and Microsoft Office Suite., • Ability to work flexible hours, including weekends and holidays., • A customer-oriented mindset and the ability to remain calm under pressure. We offer: • Competitive salary and benefits package., • Opportunities for professional growth and development., • A supportive and team-oriented work environment., • The chance to be part of a prestigious hotel brand. Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to our team. AC & Element Miami DT is an Equal Opportunity Employer committed to diversity, equality, and inclusion in our workplace. Become part of a team that values hospitality, teamwork, and guest satisfaction. We can't wait to meet you!

Job Description Summary: The Ambassador is responsible for leading daily lobby operations to ensure a seamless, welcoming, and high-quality guest experience in a condo-hotel hybrid environment. This role requires operational leadership, hands-on guest interaction, proactive problem-solving, and mentoring other team members to deliver exceptional service. Job Duties: • Make every interaction a positive experience for guests and team members., • Act as the primary point of contact for complex guest or resident inquiries and service, • requests., • Anticipate guest needs and proactively address potential service issues., • Model exemplary hospitality behaviors, setting the standard for the Hotel team., • Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently., • Maintain consistent follow-up on guest concerns to ensure satisfaction., • Maintain accurate records of incidents, work orders, and guest feedback., • Ensure lobby and public areas are organized, safe, and presentable at all times., • Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency., • Support cross-departmental, • Maintain a polished appearance and friendly and professional demeanor at all times., • Convey a consistently upbeat, welcoming, and genuine attitude., • Uphold confidentiality regarding guest, resident, and company information Qualifications • High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!, • Strong interpersonal, communication, and problem-solving skills., • Ability to handle guest complaints and escalations diplomatically., • Tech-savvy: familiarity with property management systems, work order platforms, and communication tools., • Flexible schedule, including weekends, holidays, and varied shifts., • Minimum 3 years of experience in hospitality, front desk, or guest relations preferred., • Bilingual (English/Spanish) preferred., • Genuine, thoughtful, and attentive care toward guests, residents, and team members., • Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism., • Strong teamwork orientation with the ability to inspire, motivate, and mentor staff. DRUG FREE WORKPLACE - BACKGROUND CHECKS CONDUCTED

Job Description Job Title: Security Officer (Luxury Condominium / Residential Security / Concierge Security) Pay: $25.00 per hour Security Officer – Luxury Condominium (Miami Beach, FL 33139) We are currently hiring a Professional Security Officer for an ultra-luxury condominium in Miami Beach. This is a full-time, white-glove residential security position ideal for candidates with experience in luxury condos, residential security, concierge security, or hotel security. This role combines security, customer service, and concierge-level interaction in a high-end residential environment. Key Responsibilities Customer Service / Concierge Security • Greet residents and guests in a professional and friendly manner, • Provide white-glove customer service in a luxury residential setting, • Assist residents while maintaining strong situational awareness, • Coordinate with concierge, valet, and property managementSecurity Duties, • Perform routine patrols (lobby, garage, amenities, exterior areas), • Monitor CCTV cameras and access control systems, • Manage visitor access, vendors, and deliveries, • Respond to incidents, alarms, and emergencies, • De-escalate conflicts and maintain a safe environment, • Enforce building policies and post orders, • Write detailed incident and daily activity reportsRequirements, • 3–5 years of security experience (required), • Experience in residential security, luxury condominiums, or hotel security (preferred), • Valid Florida Class D Security License (required), • Bilingual English / Spanish Required, • Strong customer service and communication skills, • Experience working with high-end clientele or residents, • Clean background and professional references, • Ability to stand and walk for extended periods, • Reliable transportationPreferred Qualifications, • Luxury condominium or high-rise residential experience, • Concierge security or front desk security experience, • Hotel security (4-star / 5-star properties), • Military or law enforcement background (a plus), • Strong report writing and conflict resolution skillsBenefits, • $25.00 per hour, • Paid Time Off (PTO after one year), • Medical insurance available, • Stable, long-term position, • Professional work environmentWork Environment This position is based in a luxury residential condominium in Miami Beach (South Beach area). Officers are expected to maintain a professional appearance, suit-style uniform, and high level of discretion at all times. Apply If You Have Experience In: Security Guard • Residential Security • Concierge Security • Hotel Security • Front Desk Security • Access Control • Patrol Security • Customer Service Security Roles