Hotel front desk jobs in Columbia, South CarolinaCreate job alerts

Job Description We are seeking a Full Time housekeeper to become a part of our team! You will be reponsible for cleaning guest rooms/bathrooms and get it ready. Other house duties may be assigned. Full training will be provided. Serious inquiry only. Responsibilities: • Pull all dirty laundry from guest rooms/bathrooms, • Take out all the trash from guest rooms, • Get the bed ready. Wipe clean and santize all the areas in the guest rooms, • Clean and sanitize bathrooms, • Stock up guest room and bathrooms with towels and other supplies, • Communicate with supervisor and front desk for any issues with the rooms, • Keep up good log in housekeeping paper by room, • Vacuum hall way floors, • Keep the housekeeping cart, storage and vacuum clean at the end of the shift, • Bring extra linens, towesl back to laundry at the end of the shift, • Help with laundry if needed. You will be cross trained in laundry and other department., • Others Qualifications: • Previous experience in customer service, front desk service, or other related fields, • Preivous experience with Choice hotels is a plus, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skillsCompany DescriptionWe are Sleep Inn hotel by Choice Hotels International. We are located at Columbia Airport in West Columbia, SC.We are Sleep Inn hotel by Choice Hotels International. We are located at Columbia Airport in West Columbia, SC.

Job Description Raines Co. - Your Future is Now! Position Summary: The Night Manager is responsible for overseeing front desk duties during the night shift including audit functions and some cleaning functions but will also be the point of contact for all overnight situations that might arise. A little bit about Raines Co.: established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions • Secure the hotel for the overnight period, act as the Point of Contact for all guest related inquiries., • Conduct all front desk related night audit functions as mapped out in the check-list (credit checks, converting data movement from POS into PMS, etc.)., • Warmly, efficiently, and accurately answer inquiries from guests and patrons., • Consistently resolve guest situations in an efficient manner while demonstrating a sense of urgency., • Use suggestive selling techniques to sell room nights, increase occupancy and revenue., • Assist the day shift by preparing arrivals, room assignments, and other duties as relegated by the Director of Rooms., • Assign rooms to expected arrivals after checking the guest preferences and special requests., • Produce the Daily Operations Report in advance of the day shift arriving., • Cross check all billing instructions to ensure folios are closed out correctly, also identify any open tickets in the POS., • Read and update the Front desk log (book or system) ensuring a smooth and consistent flow of information to the day team., • Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD, especially potential Human Trafficking situations., • Verify that all end of day work has been performed., • Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day., • Release all access points in preparation for team member arrivals., • Inform day shift leaders if an early morning team member has not arrived for their shift., • Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions a plus. Prior experience in the hospitality industry as a front desk agent or night auditor preferred, but we certainly can train. Experience with a PMS is really helpful. Proficient in Microsoft 365 or similar computer applications Associate’s degree in Business Administration, Hospitality or related major preferred, but not required. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Job Description ABC Investments & Management Company is looking for a General Manager for our Courtyard by Marriott Columbia - Cayce, SC. Job Perks PTO, health, dental, vision, accident benefits, bonuses, hotel discounts Compensation $60,000 - $80,000 Plus bonus Job Description We are seeking a General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for a charismatic leader that is confident in their ability to excel. As a Hotel General Manager, you will function as the primary strategic business leader and will oversee all aspects of the operation, including management of general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment. Your specific duties in this role will include • Ensuring that service programs are in place and executed., • Providing timely real-time feedback to management, and hourly associates on service and operational standards., • Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day., • Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data., • Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle), • Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.), • Actively recruiting and hiring qualified associates., • Keeping the leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement., • Ensuring all applicable laws, regulations, and safety requirements are compliant and current. The ideal candidate will possess exceptional skills for the following responsibilities: • Ensuring Guest Satisfaction, • Associate Team building and Development, • Communications and Business Plan Follow-thru, • Financial and Budgetary Goal Attainment, • Hands-on Sales & Marketing Goal Attainment, • Facility Engineering Plan Development and Follow-thru, • Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Finance Job Requirements We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities. Specific qualifications for the role include • Must have meticulous professionalism with a friendly, welcoming, and energetic personality., • The ability to maintain composure and objectivity under pressure., • Excellent critical thinking skills., • Previous Marriott General Manager experience is required. #hc250496

Job Description Join our team at The Hampton Columbia Historic District Hotel as we seek a charismatic and strategic General Manager to steer our hotel to new heights. We are on the lookout for an individual with a keen entrepreneurial spirit, exceptional leadership skills, and a knack for sales to shape a team dedicated to delivering extraordinary customer experiences. About Us: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. • PASSIONATE – Passionate with the spirit to serve., • EXCELLENCE – Committed to excellence that inspires results., • ADAPTABLE – Adjust, adapt, and overcome., • COMMUNITY – Creators of a collaborative community invested in growth., • HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. Join us and develop a team of your own, inspired to be their best. WHAT YOU’LL DO: • Inspire and motivate a diverse team to deliver exceptional guest experiences., • Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows., • Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events., • Foster partnerships with local businesses to enhance guest experiences and drive revenue., • Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management., • Implement strategies to enhance revenue generation, cost control, and operational efficiency., • Continuously evaluate and improve operational processes to enhance guest satisfaction and profitability. EDUCATION AND EXPERIENCE: • Proven experience managing select service or full-service hotels., • Strong leadership skills, with the ability to inspire and motivate a diverse team., • Exceptional organizational and problem-solving abilities., • Excellent communication and interpersonal skills., • A passion for the hospitality industry and a commitment to delivering outstanding guest experiences., • Knowledge of industry trends, best practices, and emerging technologies., • Flexibility to work in a dynamic and fast-paced environment. WHY The Hampton Columbia Historic District Hotel: • Competitive Salary and Bonus: We believe in recognizing and rewarding our team members for their hard work., • Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!, • Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career! Medical, Dental, and Vision coverage., • Paid holidays and vacation time., • 401k Retirement Plan. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand for prolonged periods of time., • Must be able to lift up to 50 pounds., • Must be able to navigate various departments of the organization’s physical premises. TRAVEL: Less than 5%. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description The Director of Rooms at The Lantern Columbia will oversee all aspects of the rooms division, including guest services, housekeeping, valet, engineering,and front desk operations. This inspirational leadership position requires a strong focus on guest satisfaction, adherence to standards, and operational efficiency. The best candidate will exhibit patience, tolerance, and compassion as a portion of the Rooms Division team will have a disability as The Lantern Columbia will train and employ individuals with intellectual and developmental disabilities. Responsibilities: • Lead and inspire the rooms division team to meet objectives as a hotel, an employer, and a community pillar., • Role model the behaviors needed for an exceptional guest and team member experience., • Implement and execute systems and processes to deliver a clean and organized hotel and a seamless guest experience., • Be hands-on, jump in to help the team when needed while balancing executive-level responsibilities., • Set the weekly schedules in accordance with forecast. Publish in a timely manner., • Deliver this defined guest experience while meeting payroll and other expense ratios., • Provide team members with "feed forward" and take a vested interest in their development., • Participate in the Senior Leadership Group in setting the path forward for The Lantern Columbia. Requirements: • Prior experience in rooms division management., • Strong leadership, administrative, and communication skills., • Desire to improve self and team, daily. "BTTY"., • Ability to work collaboratively with a diverse team., • Patience. Tolerance. Compassion. Love. Benefits: • Competitive salary of $65,000.00 per year paid bi-weekly, • Health insurance and retirement plans., • Paid time off and holidays About the Company: The Lantern Columbia is a luxury hotel located in the heart of Columbia, SC. We pride ourselves on providing exceptional service and unforgettable experiences to our guests. Join our team and be a part of creating memorable moments for our visitors. ```

Job Description The Front Office Manager is responsible for assisting in all aspects of the front desk, assisting in Sales, day-to-day staff management, and guests. He/She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and maintain relationships with internal and external guests. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits: • Insurance (health, dental, vision, etc.), • Paid time off (vacation, sick leave, holidays), • 401K retirement plan, • DailyPay: Access your earned wages when needed, • Special team member hotel rates for travel enthusiasts Responsibilities: • Oversees and takes ownership of the Front Office and assists in Sales., • Leads daily team huddles and attends weekly operations meetings., • Assists with hiring, training, and coaching staff per company policies., • Supports guest satisfaction efforts and service recovery., • Maintains staffing levels and labor budgets., • Coordinates with all departments to ensure efficient operations., • Ensures completion of all required training and orientation., • Uses Quore to track maintenance, cleanliness, and communication., • Participates in audits, inspections, and the M.O.D. program., • Promotes a culture of development, accountability, and compliance. Requirements: • Prior experience in hospitality management preferred, • Excellent communication and interpersonal skills, • Ability to multitask and work under pressure, • Strong leadership and problem-solving abilities, • Attends annually a minimum of one advanced management-training seminar., • Attends corporate management sponsored events., • Operates in compliance with policies and procedure manuals unless preempted by property or franchise level policies, • Performs all other duties as required Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description Hilton Columbia Center is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. • PASSIONATE – Passionate with the spirit to serve., • EXCELLENCE – Committed to excellence that inspires results., • ADAPTABLE – Adjust, adapt, and overcome., • COMMUNITY – Creators of a collaborative community invested in growth., • HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do • Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service., • Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same., • Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures., • Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards., • Recruit, mentor, train, and support all front desk staff enabling them to perform at their best., • Provide regular development opportunities for front desk staff to improve our leadership pipeline., • Oversee the financial control procedures for cash, vouchers, inventories, and receivables., • Produce accurate financial reports in a timely manner., • Ensure personnel files are accurate and comply with both local and federal laws and regulations. Why Hilton Columbia Center • Competitive Salary: We believe in recognizing and rewarding our team members for their hard work., • Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!, • Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!, • Nationwide hotel employee rates at select properties., • Medical, Dental, and Vision coverage., • Paid vacation time., • 401k Retirement Plan. EDUCATION AND EXPERIENCE • Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred., • 1-2 years of customer service leadership preferred., • Exceptional verbal and written communication skills., • Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments., • Ability to cultivate a productive team that embodies PEACH., • Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand for prolonged periods of time., • Must be able to lift up to 50 pounds., • Must be able to navigate various departments of the organization’s physical premises. TRAVEL: Less than 5% AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Under limited supervision, the Facilities Assistant / Office Handyman is responsible for general office work, courier services and physical upkeep of our offices and company buildings. Company vehicles are available for work related travel. Reports to the Facilities Manager. MUST HAVE VALID SC DRIVER'S LICENSE AND CLEAN DRIVING RECORD. ESSENTIAL DUTIES AND RESPONSIBILITIES • Minor repair and maintenance tasks at headquarters, satellite offices and company buildings to include basic carpentry, plumbing, electrical fixes, painting, furniture assembly, • Ensuring all spaces are functional and in good condition by addressing issues as they arise, • Errands to post office, law offices, court houses, • Supply purchases and replenishments, • Deliver/retrieve corporate vehicles for maintenance, cleaning or fueling, • Upkeep appearance of common areas at headquarters and satellite offices, • Front desk reception assistance, • Witness legal transactions, • Deliver/retrieve items to and from corporate storage facilities, • Transporting equipment to offices throughout NC, SC and GA, • Airport or hotel destination pick up/drop off of employees or clients, • Occasional lifting of objects up to 50 lbs. for disposal or delivery to storage, • Cleaning and maintenance of corporate housing and other company facilities, • Setup and breakdown at company events, • Willingly performs other duties as assigned or requested REQUIREMENTS: • Must be able to pass criminal background and drug screening, • Must have a valid drivers license, • Basic knowledge of pluming, electrical work and carpentry, • Able to safely use power tools, • Problem-solving and troubleshooting skills, • Attention to Detail, • Physically able to lift heavy objects and climb ladders, • Must maintain a professional appearance (Business Casual attire), • Strong communication skills to interact with staff and clients, • Dependable Note: We are an Equal Opportunity Employer and do not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age or physical/mental disabilities.

Job Description Hampton Inn Columbia Downtown Historic District is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a full-time Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. This position is in person. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Why Hampton Inn Columbia Downtown Historic District Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical, Dental, and Vision coverage. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience, hotel experience preferred. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization’s physical premises. TRAVEL: Less than 5% AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Holiday Inn Express Garners Ferry in Columbia, SC Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • $14 - $16 hourly, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Delta Hotel Columbia SC. Hourly salary starts at 14.50 per hour based on experience and qualifications. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description This is a part-time Night Auditor position at our award-winning, newly renovated, Residence Inn by Marriott Columbia Northeast/Ft. Jackson in sunny Columbia, South Carolina. BASIC PURPOSE: Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure policies and procedures are followed and to prevent fraud. ESSENTIAL FUNCTIONS: 1. If applicable, audit, balance and report on all food and beverage outlets’ (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. (20%), 2. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. (35%), 3. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. (20%), 4. Prepare and input statistics and income journal sheets for preparation of daily reports. (5%), 5. Balance and close all bank ticket codes, daily. (5%), 6. Run night audit final after ensuring all revenues are in balance nightly. (5%), 7. Perform the duties of a Front Desk Clerk including express checkouts. (25%) NON-ESSENTIAL FUNCTIONS: 1. Perform the duties of a bell/house person as requested. (5%) Knowledge and Skills: Education: High School Education or equivalent experience. Experience: Accounting background preferred, but not required. Skills and Abilities: Ability to operate Personal Computer, Cash Register and Calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. No. of employees supervised: None Travel required: None. Hours Required: 11:00PM – 7:00AM; Scheduled days and times may very based on need.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Food Runner for the Sheraton Columbia Downtown Hotel in Columbia, SC. Job Purpose: Delivering of food items to the appropriate guest at the appropriate table in a timely manner. Assisting wait staff in service of food items in such a way to ensure the highest guest satisfaction. Knowledge of all menu items to ensure that the proper menu item is delivered to the proper guest. Organizing order tickets to ensure proper coursing. Folding napkins at the beginning of service and ensuring that unfolded table linen is stored properly. Making sure food runner station is stocked with appropriate silverware and serving utensils. Performing table side service when needed. Clearing trays of dirty dishes from the dining room and transporting to dishwasher when needed. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Perform any general cleaning tasks using standard hotel/restaurant cleaning products as assigned by supervisor to adhere to health standards., • Perform all assigned side work to include restocking of food runner station with appropriate supplies and utensils., • Perform other duties as requested, such as cleaning unexpected spills, answering telephones and handling special guest requests, greeting and seating guests and ensuring guest satisfaction, • Attend required meetings. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. One-year of front desk/guest service experience is strongly preferred. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt sales processes and systems. This job requires the ability to perform the following: • Knowledge of the appropriate table numbers and guest seat numbers, • Knowledge of all menu items, • Ability to understand and communicate English to comprehend and respond to basic guest requests. Ability to understand written English to read any caution or safety notices., • Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room., • Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs. Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Hourly Compensation Range: $13.00 to $15.00, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Supervisor for the Sheraton Columbia Downtown Hotel located in South Carolina Job Purpose: To increase customer satisfaction by providing and overseeing efficient and courteous Front Desk service in accordance with the standards of the Company. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to the telephone and in-person inquires regarding reservations, hotel information and guest concerns. Key Responsibilities: • Supervise and lead the operations of the front desk to ensure the optimal level of service and hospitality is provided to guests., • Train, direct the work of, resolve issues/problems, lead, and coach and counsel the front desk team members to ensure a quality operation,, • Ensure that Front Desk Associates understand and anticipate guests’ expectations, • Empower associates to satisfy guests and to make decisions, • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality of service., • Ensure that the following Font Desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment:, • Phones/Switchboard, • Check-ins/Check-outs, • Reservations, • Oversee and assist with amenity, gift shop, pantry needs, • Ensure messages, wake-up calls, mail, and faxes are handled properly, • Personally assist Front Desk Associates during peak times, breaks, tardiness and absences, • Review all in-coming reservations, pre-block rooms with special requests, and coordinate special requests with appropriate staff members, • Ensure VIP program is executed properly, • Be available to help other departments in emergency situations., • Maintain effective communication with each department including through meetings, log books, bulletins and emails., • Communicate all pertinent information., • Relays safety guidelines to customers (in room safes, safety deposit box, etc.), • Model desired behavior, • Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets., • Complete shift closing accurately., • Have complete knowledge of hotels rooms, function space, restaurant, other outlet, and services at the hotel., • Follow all company standard operating procedures (SOP), • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook., • Other duties as assigned by managers Qualifications: • 1-2 years hotel front desk experience required Preferred Qualifications: • Supervisory experience strongly preferred. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often to completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays What we offer: • Salary range $16.00 to $17.00 per hour, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the Marriott portfolio, • Employee Food & Beverage discount, • Flexible schedule, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Holiday Inn Express Garners Ferry in Columbia& SC. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Check guests in, issue room keys, and provide information on hotel services and room location., • Ensure required identification is taken from guests at check-in in line with local legislative requirements., • Answer phones in a prompt and courteous manner., • Up-sell rooms where possible to maximize hotel revenue., • Answer, record and process all guest calls, messages, requests, questions or concerns., • Record guest preferences in the system., • Check guests out, including resolving any late or disputed charges., • Accurately process all cash and credit card transactions using established procedures., • Issue, control and release guest safe-deposit boxes in line with hotel procedures., • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Take action to solve guest problems/complaints using appropriate service recovery guidelines., • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty., • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Frequently standing up behind the desk and front office areas., • Carrying or lifting items weighing up to 50 pounds / 23 kilograms., • Handling objects, products and computer equipment., • Basic computer skills to operate various property management and reservations systems, etc. Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • $15-$17 Hourly, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description The Night Auditor crucial role in ensuring the smooth operation of the hotel during the night shift. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel’s operational and financial integrity. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities Benefits: • Insurance (health, dental, vision, etc.), • Paid time off (vacation, sick leave, holidays), • 401K retirement plan, • DailyPay: Access your earned wages when needed., • Special team member hotel rates for travel enthusiasts. Responsibilities: • Performing all front desk related functions during the night shift, • Balancing accounts, processing invoices, and preparing reports, • Checking in late-night arrivals and ensuring guest satisfaction, • Securing the premises and monitoring for any unusual activity, • Handling guest inquiries and requests promptly and professionally Requirements: • Prior experience in hotel front desk operations is preferred, • Strong attention to detail and excellent organizational skills, • Ability to work independently and handle multiple tasks simultaneously, • Good communication skills and customer service orientation, • Flexibility to work night shifts, weekends, and holidays Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are maintained throughout the entire building, in compliance with brand standards. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Sets up and maintains the grab and go breakfast in accordance with brand standards. Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am. Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Pay ranges for the following states only: California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott, hotel, located in Downtown Columbia/The Vista, is hiring for Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. We are looking to fill a full-time position with the hours of 7am-3pm, Monday through Friday. We are also hiring for full-time and part-time associates working 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Excellent math and reconciliation skills, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job DescriptionFront Desk Service Agent – Be the Face of Our Team!.What You’ll Do: • Greet guests with warmth and professionalism — first impressions matter!, • Answer phones, emails, and inquiries with a smile., • Check-in/check-out guests / manage reservations., • Provide quick, accurate information about our services, policies, and amenities., • Collaborate with other departments to ensure a seamless guest experience., • Handle payments and maintain organized records., • Keep the lobby/front area tidy, welcoming, and stress-free.What We Offer:, • Competitive pay with opportunities for bonuses or performance incentives., • Career growth – we love to promote from within!, • Flexible scheduling options to support work-life balance., • Comprehensive training so you feel confident from day one., • A supportive team culture where your ideas and energy are valued., • Benefits: Hotel discounts, 401K, Medical, Dental, Vision Insurance, PTO.Who You Are:, • Friendly, approachable, and genuinely enjoys helping people., • Organized and detail-oriented — you can juggle multiple tasks with ease., • Tech-savvy enough to learn scheduling or booking systems quickly., • A clear communicator, both in person and over the phone/email., • Reliable, punctual, and eager to contribute to a positive team environment., • Experience in hospitality, customer service, or office reception is a plus (but we’re happy to train the right person!).Why Join Us? Here, you’re more than a Front Desk Agent — you’re the heart of our guest experience. Every day, you’ll meet new people, solve new challenges, and help create moments that matter. If you want a job that’s more than just “clocking in and out,” this is it.

Job Description Join Our Team as a Guest Services Representative at the LivSmart by Hilton Columbia Greystone! At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay. What You’ll Do: • Greet guests warmly and assist them with check-in and check-out processes., • Answer questions, provide local information, and assist with special requests to enhance the guest experience., • Ensure guest requests are handled promptly and professionally, maintaining a high level of service., • Manage reservations, cancellations, and modifications as needed., • Communicate effectively with other departments to ensure guests’ needs are met., • Handle guest complaints and issues with professionalism, working towards a resolution., • Maintain an organized front desk area and assist with other administrative duties as needed. What You’ll Bring: • High school diploma or equivalent., • Previous experience in a customer service or hospitality role preferred., • Strong communication skills and a friendly, welcoming demeanor., • Ability to stay calm under pressure and address guest needs with a positive attitude., • Flexibility to work weekends, evenings, and holidays as required., • Basic computer skills and experience with hotel management software a plus. Why You’ll Love Working Here: • Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members., • Paid time off (PTO) for all team members, because we value your well-being., • Team Member Recognition Program to celebrate your achievements., • Discounts on hotel stays and dining., • Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work. About Us: At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Location: 175 Stoneridge, Columbia, SC 29210

Job Description The Hyatt Place hotel, located in Downtown Columbia, is hiring for a fulltime Front Desk Supervisor. The person hired for this position must have flexibility to work any shift, including evenings and nights, weekdays and weekends. PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service RESPONSIBILITIES • Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines., • Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations, • Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately, • Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers, • Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively, • Control cash transactions at the front desk and maintain responsibility for personal bank, • Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM, • Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, • Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies, • Prepare, set up, stock, clean and provide quality beverages and food products for all guests, • Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner, • Maintain a clean, and organized environment for guests by clearing tables during service REQUIREMENTS • High school diploma (Post-secondary degree or certification in Hospitality Management preferred), • 1-3 years hotel experience working as a Front Office associate, • Previous supervisory experience preferred, • Must be at least 21 y/o, • Experience using hotel reservation system such as SynXis, FOSSE or PEP is a plus, • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem solving skills, • Ability to work weekends is required, • 1st, 2nd, 3rd shift flexibility is preferred JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description Raines Co. - Your Future is Now! Position Summary: As the Public Area Attendant, you are responsible for cleaning the common areas and exterior of the hotel and to have them ready to welcome guests. You must perform all Public Area Attendant duties in accordance with the Company policies and procedures. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions • Obtains daily cleaning schedule and tasks from immediate supervisor, • Cleans and maintains all lobbies, public areas and public restrooms., • Cleans walls and vacuums stairwells and hallways, • Sweeps and mops floors of all entrances., • Empties and cleans outdoor trash and ashtrays, • Polishes furniture and fixtures, • Vacuums/mops and polishes elevators, • Cleans the lobby floor, • Keeps the back areas and closets of the hotel neat and clean, • Ensures mirrors and doors are clean and mark-free, • Removes all trash from common areas, parking lot and exterior areas of the hotel, • Regularly checks all lobby restrooms/wash rooms to ensure cleanliness., • Restocks all supplies including toilet paper, soap and hand towels in the lobby restrooms/wash rooms, • Ensures all surfaces are clean and tidy, • Cleans the exercise room including equipment, floors, mirrors, and walls., • Cleans the pool area including furniture, floor, glass and doors, • Takes all lost and found items to the front desk, tagged with location, articles, and date., • Advises immediate supervisor of any necessary repair or maintenance for all guest areas., • Restocks attendant's cart at the end of the shift., • Empties vacuum cleaners daily and takes trash to outside trash dumpster., • Cleans and maintains outdoor spaces including, but not limited to, patios, sitting areas and furniture., • Assists Room Attendants and Laundry Attendant as necessary. Experience and Education: Experience housekeeping, janitorial, or similar in a hotel or commercial environment Experience cleaning in a customer focused environment Minimum High school diploma, GED or equivalent Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Job Description Raines Co. - Your Future is Now! Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions • Ensures Outstanding customer service at all times, • Maintains a friendly, professional, cheerful, and courteous demeanor at all times, • Accurately answers inquiries from potential guests and accepts hotel reservations, • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency, • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion, • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue, • Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, • Allocates rooms to expected arrivals after checking the guests preferences and special requests, • Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.), • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner, • Cross checks all billing instructions to ensure they are correctly updated, • Handles group arrivals and pre-registers each guest, • Ensures payments are made or on file for each guest and that billing is routed for groups correctly, • Completes cash transactions and maintains full responsibility for personal bank, • Ensures Front desk log (book or system) is read and updated, • Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD, • Assists all departments in servicing the guests especially during high volume periods, • Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.