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Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Maintain awareness of undesirable persons on property premises. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Maintain confidentiality of proprietary materials and information., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Assist other employees to ensure proper coverage and prompt guest service., • Thank guests with genuine appreciation and provide a fond farewell., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Working with Others • Support all co-workers and treat them with dignity and respect. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards. Physical Tasks • Reach overhead and below the knees, including bending, twisting, pulling, and stooping., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance., • Stand, sit, or walk for an extended period of time or for an entire work shift. Housekeeping Protocol • Post caution signs (e.g., wet floor signs) to limit traffic when necessary., • Respond promptly to requests from guests, Front Desk, or At Your Service requests., • Identify and report preventative or other maintenance issues in public areas or guest rooms., • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs., • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. CRITICAL COMPETENCIES Interpersonal Skills Diversity Relations Team Work Customer Service Orientation Personal Attributes Safety Orientation Presentation Dependability Integrity Physical Abilities Physical Strength CANDIDATE PROFILE Education No High school diploma/No G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Job Description Job Summary: We are looking for an experienced IT Gaming Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Effective communication skills required, • Flexibility in work schedule required, • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Minimum five (5) years of progressive IT experience within a casino or gaming environment, including hands-on administration of slot management and related gaming platforms., • Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience., • Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications., • Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations., • Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions., • Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators., • Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules)., • Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets., • Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows)., • Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure., • Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment., • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives., • Must maintain a positive attitude toward work and interface with others in a congenial and polite manner, • Must stay abreast of all rules and regulations to ensure compliance, • Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency. Responsibilities The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements. • Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT., • Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows., • Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations., • Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets., • Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues., • Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover., • Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting., • Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems., • Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths., • Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations., • Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review., • Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets., • Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals., • Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands. While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job DescriptionSalary: $75k-$85k Guest Relations Director LRMB About LRMB LRMB is redefining ultra-luxury residential hospitality in Miami Beach. We manage a curated portfolio of high-end residences within premier hotel programs, delivering an elevated hospitality experience that blends the privacy of luxury residential living with the personalized service of the worlds finest hotels. Our mission is to create a seamless, deeply personalized guest journey where every stay feels curated, effortless, and memorable. We are building a hospitality culture that reflects7-star service standards, anticipates guest needs before arrival, and transforms each interaction into an opportunity to exceed expectations. The Role We are seeking aGuest Relations Directorwho will take ownership of the entire guest journey across a portfolio of more than90 luxury residences. This leader will set the tone for service excellence, ensuring that every guest interactionfrom pre-arrival planning through departureis thoughtful, personalized, and executed at the highest level. This role is not simply about managing daily operations; it is aboutshaping the guest experience, building a culture of exceptional service, and driving revenue through curated concierge and lifestyle offerings. The Guest Relations Manager will lead a team dedicated to delivering intuitive hospitality while cultivating meaningful guest relationships that define the LRMB brand. Key Responsibilities Own the Guest Journey • Lead the full lifecycle of the guest experience, from pre-arrival preparation to post-stay follow-up., • Implement and overseepre-arrival intelligence strategiesto anticipate guest preferences, special occasions, and lifestyle needs., • Ensure each guest stay feels highly personalized and seamlessly executed. Build a Luxury Service Culture • Establish and maintain7-star hospitality standardsacross all guest interactions., • Foster a culture of proactive, intuitive service across a team supporting90+ luxury residences., • Lead by example in delivering warm, professional, and highly personalized hospitality. Lead Guest Relations Operations • Oversee daily Guest Relations operations, including front desk and concierge functions., • Conduct team briefings to align staff on VIP arrivals, guest preferences, and operational priorities., • Ensure service etiquette, professionalism, and guest engagement standards are consistently upheld. Drive Revenue Through Curated Guest Experiences • Develop and implementupsell and concierge strategiesthat enhance the guest experience while generating incremental revenue., • Curate and promote personalized experiences including dining reservations, transportation, local experiences, wellness services, and special events., • Build and maintain strong relationships with preferred luxury vendors and partners. Team Leadership & Development • Recruit, train, and mentor Guest Relations team members., • Oversee scheduling, performance management, and professional development., • Cultivate a motivated team aligned with LRMBs commitment to excellence. Guest Experience & Systems Management • Maintain accurate guest profiles within the PMS to ensure personalized service delivery., • Manage guest communication and requests through the Alice platform., • Ensure accurate billing and coordination of concierge services. Continuous Improvement • Monitor guest feedback, online reviews, and service trends to refine the guest experience., • Identify opportunities to enhance service standards and operational efficiency., • Actively contribute to the ongoing evolution of LRMBs luxury hospitality platform. Skills & Qualifications • Exceptional interpersonal and communication skills, both in person and by phone, • Fluent in written and spoken English, • Highly organized with strong multitasking and coordination abilities, • Professional, polished, and service-oriented demeanor, • Ability to thrive in a fast-paced luxury hospitality environment, • Strong leadership skills with the ability to motivate and inspire teams, • Comfortable using multiple hospitality systems and technology platforms, • Flexible availability including evenings, weekends, and holidays, • Strong knowledge of Miamis luxury dining, entertainment, and lifestyle offerings preferred Ideal Candidate Profile • 5+ years of leadership experience in luxury hospitality, concierge, or guest relations, • Experience inhigh-end hotel, residential hospitality, or luxury lifestyle services, • Demonstrated ability to deliverexceptional personalized service at scale, • Strong problem-solving, analytical, and decision-making abilities, • Fluency in additional languages, particularlySpanish, is a plus, • Passion for creating memorable experiences and building lasting guest relationships Why Join LRMB This is an opportunity to help shape the future ofultra-luxury residential hospitality in Miami Beach. Our team is building something distinctive: a service culture that blends world-class hospitality with the exclusivity and personalization of private luxury living. If you are passionate about delivering extraordinary guest experiences and leading teams to exceed expectations, we invite you to join us in setting a new standard for residential hospitality.

Job DescriptionExecutive Assistant to C-Suite Miami, FLI On-Site I Full-Time About the Role This is not a typical Executive Assistant role. You will serve as the trusted partner and operational backbone of our CEO. This role goes far beyond traditional administrative support. It requires someone who thinks strategically, communicates with precision, and operates with a high degree of professionalism, discretion, and a genuine 10X mindset. You will be the connective tissue between the CEO and the broader organization - managing their schedule, travel, communications, live event logistics, and personal operations - ensuring nothing falls through the cracks and that they are always positioned to lead, perform, and close at the highest level. If you see executive support as a strategic function, not just a job - and you take pride in being the person who makes everything run - this role was built for you. This Role Is Not For You If... • You need rigid 9-5 boundaries. Evenings, weekends, and short-notice travel are real expectations - not occasional exceptions., • You wait to be told what to do. Our CEO needs a partner who operates three steps ahead, takes ownership without being asked, and arrives with solutions., • High-intensity environments stress you out. This office moves fast. You need to thrive in that - not just tolerate it. Key Responsibilities Executive & Calendar Management • Own and manage a complex, high-volume executive calendar with zero margin for error - proactively resolving conflicts and prioritizing based on business goal, • Serve as a decisive gatekeeper for all meeting requests - approving, declining, or redirecting based on executive priorities, not just availability, • Maintain a running brief on daily priorities, pending decisions, and upcoming commitments to ensure the CEO walks into every room ready Travel & Private Aviation • Manage all domestic and international travel logistics end-to-end, including private aircraft scheduling, ground transportation, hotel accommodations, contingency planning, and detailed itineraries, • Maintain relationships with aviation vendors, FBOs, and hospitality providers to deliver seamless, premium-level service, • Ensure complete, up-to-the-minute travel packages with accurate expense reporting upon return Live Event Support • Provide on-site executive support for a minimum of 20 live events per year, including weekend events, • Coordinate event-day logistics for executive appearances, speaking engagements, meet-and-greets, and VIP interactions, • Serve as the primary point of contact backstage and on-site, managing schedule adherence and real-time problem resolution Personal Operations & Expense Management • Handle personal scheduling, supply ordering, errands, and ad hoc personal requests with the same professionalism applied to business tasks, • Ensure all personal and professional expense reporting is completed accurately and on time Social Media & Brand Collaboration • Support content capture, coordination, and scheduling in alignment with brand campaigns and the marketing team, • Assist in managing executive social media activity including draft reviews, posting schedules, and coordination with the digital team, • Monitor brand-relevant activity and surface key opportunities or issues requiring executive attention Communications & Correspondence, • Screen, prioritize, and draft executive correspondence with a professional, on-brand voice, • Serve as a communication bridge between the CEO and internal departments, external partners, clients, and media - ensuring the right people have the right information at the right time, • Maintain strict confidentiality across all executive communications, business matters, and personal informationMeeting & Project Support, • Prepare agendas, briefing documents, and presentations that set the CEO up for success in every meeting and engagement, • Take clear, structured notes during executive meetings; own action item tracking and follow-through across stakeholders, • Coordinate cross-functional projects and special initiatives as assigned, with full ownership from start to finishSystems & Operations, • Maintain organized, up-to-date digital files, databases, and project records - nothing slips, nothing is sloppy, • Write, document, and continuously improve processes within your scope of responsibility, • Identify inefficiencies and implement solutions that create consistency and scale across the Executive Office Requirements • Minimum 5 years of executive assistant experience supporting a Founder, CEO, or C-suite executive in a fast-paced, high-output environment, • Open and flexible availability, including weekends, evenings, holidays, and travel - this role does not operate on a standard schedule, • Proven experience coordinating private aviation and premium travel logistics, • Strong working knowledge of social media platforms (lnstagram, X, YouTube, Linkedln, Facebook) and content coordination, • Outstanding written and verbal communication skills with the ability to represent the executive's voice with precision, • Demonstrated business acumen - understands organizational priorities, brand positioning, and executive-level decision-making, • Proficiency in calendar and project management tools (Google Workspace, Microsoft Office, scheduling platforms), • High emotional intelligence with the ability to collaborate across functions and manage up, down, and laterally, • Impeccable professional presentation and demeanor at all times - in-person, written, and on camera when required, • Must possess a valid driver's license and reliable personal vehicle, • Genuine alignment with the 10X brand philosophy - a growth mindset, bias for action, and relentless commitment to results Competency Description • Executive Judgment: Independently determines what deserves the CEO’s attention and what doesn't - confident decisions without constant direction, • Execution Under Pressure: Delivers results with speed and accuracy in high-stakes, dynamic Pressure environments; zero dropped balls, • Discretion & Confidentiality: Handles sensitive personal and professional information with complete Confidentiality integrity and maturity, • Proactive Problem Solving: Anticipates needs before they're voiced; surfaces problems early and arrives Solving with solutions, • Professional Presence: Represents the brand and Executive Office with poise, maturity, and credibility at every level, • Strategic Agility: Connects day-to-day tasks to broader organizational goals; understands the "why" behind every request, • Collaborative Fluency: Works seamlessly across teams, vendors, and external stakeholders; builds trust-based relationships, • Brand & Business Fluency: Understands and amplifies the 10X brand in all activities and interactions Compensation & Benefits Salary Range: $90,000 - $120,000 annually • Your Health: Medical, dental, and vision coverage for you and your dependents, • Your Future: 401(k) with company match and access to financial growth opportunities, • Your Growth: Access to world-class 10X educational resources, mentorship, and company-supported certifications, • Your Life: PTO that grows with tenure, event pay for weekend events worked, employee discounts, pet insurance, and Employee Assistance Program, • Your Edge: Front-row access to world-class live events, high-level business networks, and the 10X brand ecosystem Work Environment & Physical Requirements • Fully on-site, Miami, FL based, • Significant domestic and occasional international travel required, • Must be able to work extended hours, weekends, and non-traditional schedules, • Must be physically present at live events; some events require extended standing or on-site mobility, • Prolonged periods at a desk and working on a computer when not traveling or on-site Cardone Training Technologies, Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview: The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations. Responsibilities: • Use proper radio etiquette at all times., • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks., • Maintain and review daily activity log., • Maintain confidentiality with respect to guest and employee incidents., • Hold briefing with Guest Services staff both at the beginning and end of shift., • Check ID of visitors/employees as necessary., • Access secured areas for authorized personnel., • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances)., • Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards., • Assist during medical emergencies., • Respond to emergency situations, including medical, security, guest complaints, etc., • Investigate assault complaints., • Assist outside agencies, as necessary, to maintain effective liaison., • Respond to altercations, and investigate., • Have knowledge of hotel and guestroom locking systems., • Monitor TV cameras, if applicable., • Administer First Aid/CPR as necessary., • Challenge suspicious persons., • Check safety hazards., • Administer Heimlich Maneuver and or First Aid/CPR as necessary, • Complete Incident/Accident reports in a clear and concise manner., • Monitor employees as they enter and exit the building., • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel., • Document all deliveries., • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances., • Provide escorts to persons carrying money, or other requests., • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or related field preferred., • Flexible and long hours sometimes required., • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Ability to climb and descend stairways and run., • Ability to physically deter individuals who pose a threat to employee and/or guests, • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Job Description Front Desk/Night Auditor, Must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills include: • Strong customer service, • knowledge of safety and bookeeping skills, • Attention to detail and organization skills, • Time management and multitasking skills, • Excellent verbal and written communication skills, • Must be able to answer complaints, • Abiliity to solve problems and diffuse tense situations, • Must be bilingual, • Must be able to work our third shift 11:00pm to 7:30am, • check in and check out guests, • Perform Night audit, • Must keep lobby clean at all times., • Keep coffe area clean Company DescriptionSignature Inn Miami by SonestaSignature Inn Miami by Sonesta

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description The PBX Operator / Reservations Agent is a dual-role position responsible for providing exceptional guest service through efficient telephone operations and accurate reservations handling. This role ensures all internal and external calls are managed professionally while supporting the Reservations team with booking inquiries, confirmations, and system updates. The ideal candidate is detail-oriented, service-driven, and able to multitask in a fast-paced hotel environment. Essential Job Functions PBX Operations • Answer all incoming calls promptly, courteously, and professionally following brand and hotel standards., • Transfer calls to appropriate departments or team members accurately., • Manage internal communications, including messages, wake-up calls, operator logs, and emergency protocols., • Monitor hotel emergency lines and assist in crisis procedures as instructed., • Provide general hotel information and support guest requests via phone., • Assist Front Office and Guest Services with communication flow, paging, and other operator tasks., • Must be well versed with all hotel amenities and departments to serve as an ambassador to promote them., • Assists in reporting telephone equipment or service complaints and problems., • Assists in reporting I.T. issues to Helpdesk and following up to ensure case tickets are resolved, • Assists Reservations Department & Front Desk with Emails., • Adheres to ACCOR standards for guest services., • Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner., • Assists Front Office Leadership with responding to OTA extranet requests and feedback from guests Reservations • Handle individual reservation inquiries via phone, email, and internal systems., • Accurately enter bookings, modifications, and cancellations into the hotel PMS., • Promote hotel offerings, room types, packages, and upsell opportunities., • Maintain knowledge of hotel availability, rates, promotions, and operational updates., • Ensure all reservations follow hotel policies, guarantee requirements, and billing procedures., • Support group reservations, pre-arrivals, and special requests when required., • Coordinate with Front Office, Sales, and Revenue teams to ensure accurate room allocation and guest preferences.Qualifications, • Previous hotel experience preferred (Front Office, PBX, or Reservations)., • Strong communication skills (verbal and written)., • Proficient in hotel operating systems (PMS); Opera experience is a plus., • Ability to multitask while maintaining accuracy and service focus., • Strong customer-service mindset and problem-solving skills., • Flexible schedule availability, including weekends and holidays. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionGuest Service Agent | Angler's Hotel Miami Beach At Angler's Hotel Miami Beach, hospitality is more than a service—it's an experience. We are looking for a friendly, energetic, and customer-focused Guest Service Agent to join our Front Office team and help create exceptional stays for every guest who walks through our doors. As a Guest Service Agent, you'll be the first and last impression of our hotel, playing a vital role in delivering personalized service and ensuring every guest feels welcomed, valued, and cared for. If you enjoy connecting with people, solving problems, and working in a dynamic hospitality environment, we'd love to hear from you. Why Join Our Team? • Work in a vibrant Miami Beach hospitality environment, • Be part of a team dedicated to exceptional guest experiences, • Develop valuable hospitality and customer service skills, • Opportunities for professional growth and career advancement, • Build meaningful connections with guests from around the worldPosition Summary The Guest Service Agent is responsible for providing exceptional guest service while managing front desk operations at Angler's Hotel Miami Beach. This position ensures efficient check-in and check-out processes, accurate guest account management, and a welcoming experience for all guests. The Guest Service Agent serves as a primary point of contact for guests, assisting with inquiries, requests, and concerns while maintaining the highest standards of professionalism and hospitality. What You'll Do • Welcome guests with a warm, friendly, and professional attitude, • Manage check-in and check-out procedures efficiently and accurately, • Assist guests with reservations, modifications, and special requests, • Provide information about hotel amenities, local attractions, dining, and transportation, • Respond promptly to guest inquiries and resolve concerns with care and professionalism, • Maintain accurate guest accounts, billing information, and reservation records, • Coordinate with housekeeping and other departments to ensure a seamless guest experience, • Process payments and follow all cash-handling and security procedures, • Help create memorable experiences that encourage guests to returnWhat We're Looking For, • Passion for hospitality and guest satisfaction, • Outstanding communication and interpersonal skills, • Positive attitude and professional presentation, • Ability to multitask and stay organized in a fast-paced environment, • Strong problem-solving skills and attention to detail, • Previous hotel front desk experience preferred, • Experience with Opera, Medialog, or similar property management systems is a plus, • English required; Spanish preferred; French is a plusSchedule Requirements Availability to work flexible schedules, including evenings, weekends, and holidays. Join Angler's Hotel Miami Beach and become part of a team that takes pride in creating unforgettable guest experiences every day.

Job Description Are you a hospitality professional with experience in Spas and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Spa Concierge. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 hiring bonus SPA CONCIERGE Position Summary The Spa and Salon Front Desks are the main information centers for the department. The Spa Concierge assumes all the responsibilities that come with these areas. This position creates a member/guest’s first and last impression of the Spa. A Spa Concierge handles each guest/member's request for Spa, Fitness, Salon, and Retail Services. His/her primary function is to ensure that all members/guests are greeted, and personally checked in and out of the Spa courteously, efficiently, and accurately. This position is also responsible for scheduling services via the appointment booking system; answering and routing phone calls, selling merchandise, and point of sale settlements. In accordance with Fisher Island Club’s philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Nature and Scope: • The incumbent reports directly to the Assistant Spa Director. The major thrust of the position is to create a warm and professional welcome and ensure that members/guests feel comfortable with their visit to the Spa. Duties and Responsibilities: • Support the club’s philosophy and culture daily to ensure member/guest satisfaction., • Ensure that a high standard of service is maintained throughout the spa, as detailed in Club and Department standard operating procedures, as well as the Forbes and Leading Hotels of the World standards., • Assist in the operations of the entire spa department as required:, • Front Desk, • Spa Retail Area, • Relaxation & Locker Areas, • Prep Area, • Fitness areas, • Treatment Rooms, • Salon, • Represent the first impression, ensuring a warm and friendly welcome and check-in experience to all members/guests always, confirming membership status and good standing. Use the member/guest name appropriately and communicate it to colleagues and managers so that they can use it as well., • Assist in the smooth flow of the member/guest’s journey throughout the visit., • Give guided tours of the Spa when needed and offer return members/guests proper recognition. Aim to give members/guests the best possible service and make each member/guest feel important. The interest of each member/guest is of paramount importance., • Provide members/guests with information regarding the Spa's facilities, programs, and services. Guide members/guests through the booking process offering a personalized experience and customized recommendations by sharing knowledge of spa services., • Schedule services using the appointment booking system following all booking operating procedures. Organize appointment scheduling to maximize the use of time and profitability whilst ensuring that the member's/guests’ needs are of first importance. Proactively record guest preferences and anticipate needs, helping with any reservation even if it does not pertain to the Spa. Communicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.), • Inform Management of member/guest grievances. Handle member/guest complaints in accordance with our member/guest resolution policy. Take ownership and provide satisfaction and assurance to them that you will bring the issue to Management. If Management is unavailable, address problems in a courteous manner., • Assist guests in the Retail and ring-up sales. Ensure that the reception and retail area is always tidy, clean, and fully always stocked., • Process all vouchers including training and classes as well as spa services through the spa software., • Check members/guests out of the Spa ensuring services have been accurately settled., • Answer/address all correspondence in a timely manner, including emails and voicemails. Handle member/guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary and following an appropriate and expected handover to coworkers when tasks are not completed., • Monitor and change the music on the master sound system as it pertains to the spa areas., • Run daily usage reports off the appointment booking software and submit them to Supervisor via daily reports., • Assist Therapists in room assignments., • Report any dysfunctional equipment to Spa MOD., • Maintain inventory of supplies for the operations of the spa reception as per the inventory calendar., • Attend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory., • Will be expected to assist with various demonstrations, events, and training., • At the close of your shift, inform the next shift of any pertinent information relative to operations and Member services., • If you are on the closing shift, complete all closing shift duties., • If you are on the opening shift, complete all opening shift duties., • Maintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa-specific grooming guidelines. Make sure the uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair, and nail style and a nametag is worn., • During your employment, other positions, duties, and responsibilities may be assigned to you from time to time., • Always demonstrate a professional attitude, particularly regarding punctuality, appearance, and general manner., • Prepare gift certificates and gift packaging. Success Criteria A successful candidate for this position should excel at: • Creating memorable and comforting experiences, • Emotional intelligence, • Proper grooming standards, • Strong multitasking and organizational skills, • Friendly and warm personality with good communication skills, • Keeping up to date with spa trends, • Creating an example of themselves with excellence., • Proactive, Team Player, Problem Solver, • Passionate about hospitality and customer service driven, • Must have a professional appearance and good hygiene, • Respect for all co-workers and guests, • Pride in your work by creating positive energy, excitement, and fun, • Demonstrate positive behaviors, smiling, being polite and courteous Experience and Education Required • High School Degree and/or GED required., • Prior club, hotel, spa, and hospitality experience desired., • The prior front desk is highly desirable, including working with a computerized point of sale and/or reservations system., • Two to three years related experience and/or training, or equivalent combination of education and experience. Skills Required • Reading, writing, and oral proficiency in the English language., • Must be willing to work a flexible schedule to accommodate the Spa’s needs., • Must be self-motivated., • Must be able to work efficiently under pressure., • Must work in a safe, prudent, and organized manner., • Must have mathematical skills and a technical aptitude., • Knowledge of the club/hotel and/or spa industry., • Must have basic knowledge of computer programs including Microsoft Excel, Word, & Internet applications., • Must have a commitment to follow all policies and procedures as they relate to the Spa and Club., • Must be able to relate to all levels of management and colleagues., • Must have excellent interpersonal and communication skills., • Must be open to learning about treatments and concepts that derive from other cultures., • Must be professional, energetic, enthusiastic, cooperative, and always have a friendly disposition., • Must be punctual and reliable., • Have an aptitude to work in a very busy environment including phones, clients, and staff as needed., • Must be willing to attend all mandatory training to further spa skills., • Consistent attention to detail in delivering the Fisher Island experience., • Ability to multi-task and maintain grace while under pressure., • Must have knowledge of spa services and products offered., • Juggle and balance the needs of the organization., • Consistently strive for a higher level of achievement both personally and professionally., • The ability to upsell services, recommend products and assure member/guest satisfaction., • Must be willing to be proactive, take initiative, and be held accountable when dealing with members/guests., • Must be comfortable with accounting documentation at the close of shift and be held accountable. Licenses or Certifications No licenses or certifications are required. Working Conditions: • Work is performed inside most of the time, and will require some outdoor activity, • Ability to work odd hours and on weekends and holidays, • Ability to work under pressure and handle stress READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace

Job DescriptionWe are currently looking to complete our Front Desk Team for ABAE Hotel by Eskape Collection, where you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This open vacancy can be filled in by one person interested in a Full Time position (2 PM Shifts and 3 Overnight Shifts) or by two different people, one interested in 2 PM shifts and another in 3 Overnight Shifts. IMPORTANT: For the Overnight shift (11pm-7am) it is needed to have a valid Driver's License and be comfortable with parking guest's vehicles. This role is crucial in creating a welcoming atmosphere and maintaining the efficiency of our front desk operations. The candidate(s) we are looking for are self-efficient, dependable, and committed to delivering outstanding service for our boutique property. Key Responsibilities: Guest Reception: · Greet guests warmly and assist with check-in and check-out procedures. · Provide information about hotel facilities, services, and local attractions. · Handle guest inquiries, requests, and complaints promptly and professionally. Efficient Operations: · Maintain an organized and tidy front desk area. · Ensure accurate and efficient processing of guest reservations and registrations. · Utilize computer systems to update guest information, process payments, and generate reports. Self-Efficiency: · Take initiative to address guest needs and concerns independently and effectively complete a checklist and handover. · Demonstrate the ability to multitask and prioritize responsibilities effectively. · Troubleshoot and resolve minor issues without immediate supervision. Dependability: · Adhere to established check-in/check-out procedures and hotel policies. · Maintain regular attendance and punctuality to ensure smooth shift transitions. · Collaborate with team members to achieve a consistent and reliable guest experience. Communication: · Effectively communicate with guests, colleagues, and management. · Relay important information to the appropriate departments to enhance guest satisfaction. · Provide clear and concise instructions to guests regarding hotel amenities and services. Problem Solving: · Address and resolve guest issues promptly, escalating when necessary. · Collaborate with other departments to solve challenges and enhance overall guest experience. · Proactively identify potential issues and implement preventive measures. Hospitality Excellence: · Uphold the highest standards of hospitality and professionalism. · Anticipate and fulfill guest needs to exceed their expectations. · Foster a positive and welcoming atmosphere for guests and team members. Qualifications: · High school diploma or equivalent; additional education in hospitality is a plus. · Previous experience in a front desk or customer service role preferred. · Proficient computer skills, including knowledge of hotel management software (WebRezPro is a plus) · Excellent communication and interpersonal skills. · Ability to remain calm and focused in high-pressure situations. · Flexibility to work various shifts, including weekends and holidays. Advancement Opportunities: This position is a stepping stone for career growth within our organization. Successful Guest Services Front Desk Agents may have opportunities for promotion to supervisory or managerial roles, based on performance and demonstrated leadership skills. If you are a self-efficient and dependable individual with a passion for delivering exceptional guest experiences, we invite you to apply for the Guest Services Position. Join our team and be a part of creating memorable moments for our guests. Job Type: Part-time or Full Time Benefits: • Employee discount, • Flexible schedule, • Vacations and Sick Days (Full Time only)Schedule:, • 8 hour shift, • Afternoon shift, • Evening shift, • Holidays, • Overtime, • Weekends as neededWork Location: In person

Job Description JOB DESCRIPTION The Night Auditor is responsible for overseeing front desk operations during overnight hours at Angler’s Hotel Miami Beach. This position ensures a smooth and efficient guest experience while completing nightly accounting and audit functions. The Night Auditor handles guest check-ins and check-outs, processes daily financial transactions, balances reports, and maintains accurate records, while providing professional and courteous service to all guests. RESPONSIBILITIES Essential Functions • Perform front desk duties including guest check-in and check-out in a professional and friendly manner., • Provide exceptional guest service and promptly address guest inquiries, requests, and concerns., • Answer phone calls and provide accurate information regarding hotel services, amenities, and local area information., • Review daily arrivals, departures, and in-house reports to ensure proper room assignments and guest satisfaction., • Process reservations, cancellations, and modifications received during the overnight shift., • Review next-day arrivals by comparing information across systems and resolve any discrepancies., • Complete overnight audit procedures, including balancing daily transactions and reconciling accounts., • Verify and process credit card transactions, cash handling, and billing accuracy., • Prepare and distribute daily reports to management as required., • Monitor room availability and update system information as needed., • Maintain accurate guest accounts, folios, and reservation details., • Handle deliveries received during overnight hours., • Follow key control policies and ensure security of the front desk area., • Complete all required overnight checklists and shift duties., • Ensure compliance with hotel policies, procedures, and safety standards. Additional Responsibilities • Handle guest requests, including wake-up calls, messages, and special accommodations., • Submit and document lost and found items in accordance with hotel procedures., • Communicate effectively with other departments to ensure smooth operations., • Assist with maintaining cleanliness and organization of the front desk area., • Participate in team meetings and trainings as required., • Perform additional duties as assigned by management. PERSONAL COMPETENCIES • Strong customer service and interpersonal skills, • Ability to work independently and make sound decisions during overnight hours, • Strong attention to detail and accuracy, • Ability to multitask and work efficiently in a fast-paced environment, • Strong problem-solving and organizational skills, • Professional demeanor and reliability EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS • High School diploma or equivalent required, • Previous front desk or customer-facing experience preferred, • Experience with Property Management Systems (Opera or Medialog preferred) is a plus, • Basic understanding of accounting or auditing processes preferred, • Proficiency in Microsoft Office and general computer systems, • Knowledge of the local area, services, and attractions is a plus, • Fluency in English required; Spanish preferred; French is a plus, • Ability to work overnight shifts, including weekends and holidays PHYSICAL DEMANDS & WORKING CONDITIONS Physical Requirements • Ability to stand and walk for extended periods, • Ability to use computers, telephones, and other office equipment., • Occasional lifting of items up to 25 pounds. Work Environment • Overnight hospitality environment with limited supervision, • Fast-paced front office setting requiring attention to detail and multitasking, • Work performed primarily indoors INTENT AND FUNCTION OF THE JOB DESCRIPTION The Company reserves the right, at any time with or without notice, to modify job duties, reassign responsibilities, or assign additional tasks as business needs require. Employees may be asked to perform other duties that support the successful operation of Angler’s Hotel.

Job DescriptionDescription: Radkin Concierge provides elevated concierge services for luxury residential communities nationwide. Our Front Desk Concierge team serves as the primary point of contact for residents, guests, property management, board members, vendors, and service providers. We are seeking polished, professional individuals committed to delivering exceptional white-glove service and maintaining a luxury front-of-house presence. Responsibilities Include: • Welcome residents and guests with hospitality, professionalism, and Radkin brand standards, • Maintain lobby presence and ensure a luxury arrival environment, • Log and manage visitors, vendors, and contractors using building access systems, • Assist with package handling, deliveries, and service coordination, • Communicate clearly, confidently, and professionally with all stakeholders, • Complete shift passdowns and follow Radkin SOP expectations, • Support emergency, urgent response, and building safety protocols as needed Compensation: Starting from $17-$20 based on experience, with structured advancement to Lead + Rover tracks. Radkin Concierge is an equal opportunity employer and values diversity in luxury service workplaces. Requirements: • Previous concierge / hospitality / hotel / customer experience preferred, • Strong verbal communication and luxury presentation standards, • Ability to remain composed and professional in high-volume scenarios, • Comfortable using / learning BuildingLink, TekControl, ConciergeLink, Verdalink, etc, • Reliable transportation and punctual attendance required, • Open to rotating weekends and holiday coverage as needed

Job DescriptionCompany Description AN ICON EVOLVED Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. Job Description JOB OVERVIEW: Under the general guidance of the Director of Front Office, the Door Attendant is responsible for creating a warm and welcoming first impression for all guests entering and exiting the property. This role includes greeting guests with professionalism and enthusiasm, opening doors, assisting with luggage, coordinating transportation, and providing directions or information about the hotel and local area. The Door Attendant plays a vital role in setting the tone for the guest experience by offering attentive, courteous, and personalized service while maintaining the safety and cleanliness of the entrance area. YOUR KEY RESPONSIBILITIES: • Greet all guests and visitors promptly and courteously as they arrive and depart from the hotel, • Open doors for guests entering or exiting the property, offering a warm and professional welcome, • Assist guests with luggage and direct them to the Front Desk or appropriate area, • Coordinate with bell staff, valet, and front desk to ensure seamless guest arrivals and departures, • Provide directions, hotel information, and local recommendations in a knowledgeable and helpful manner, • Monitor and maintain cleanliness and order at the front entrance, including sweeping, organizing luggage, and assisting with umbrellas during inclement weather, • Ensure guest safety by monitoring who enters and exits the property and reporting any suspicious behavior, • Maintain a strong presence at the front entrance, always appearing professional, polished, and ready to assist, • Communicate effectively with all hotel departments to ensure guest requests are fulfilled quickly, • Provide assistance and support to guests with special needs or mobility challenges, • Support bell and valet teams with luggage handling or vehicle coordination during peak times, • Perform other reasonable duties as assigned by supervisors or management, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Qualifications SPECIFIC JOB KNOWLEDGE & SKILLS: • High School Diploma or equivalent education required; additional hospitality training or certification preferred, • Minimum one to two years of experience in a guest-facing role, preferably in an upscale or luxury hotel environment, • Strong understanding of hotel entrance procedures, guest arrival and departure flow, and bell/valet coordination, • Excellent verbal communication skills in English; additional language ability is a plus, • Demonstrated ability to provide exceptional guest service with professionalism, poise, and a friendly demeanor, • Knowledge of local area attractions, transportation options, and hotel services to assist and guide guests, • Must be able to stand, walk, or remain on foot for extended periods (minimum eight-hour shift), • Must be observant, proactive, and quick to respond to guest needs or unusual situations, • Ability to multitask and remain calm and courteous under pressure or in high-traffic situations, • Must be able to twist, bend, push/pull, reach, climb stairs, and carry or lift objects (up to 50 lbs) as needed, • Physically capable of assisting guests with luggage or mobility equipment safely and respectfully, • Working knowledge of basic safety, security, and emergency procedures in a hotel setting, • Maintains a neat, clean, and professional appearance in compliance with uniform standards, • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overall Scope and Responsibility: Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions. Main Duties: Operational • Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request., • Check the figures in Opera, Room Availability & Percentages., • Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met., • Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained, • Performed Discrepant Room Report, • Prepare credit limit report for all guest folios, House accounts. Noting additional credit., • Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies., • Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items., • Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios., • Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system., • Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary, • Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day., • Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports., • Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios., • Balance and Audit all Valet postings in guest folios by tickets and quantity., • Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio., • Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing., • Guest with a Balance report balanced and zeroed out nightly before End of Day., • Prepare House Account Summary nightly and prepare for PC routing., • Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros., • Organize the Night Audit work in an orderly manner for distribution to the Income Auditor., • Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis, • Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly., • Coordinate newspaper delivery, check for special newspaper requests., • Prepare and Distribute all end of the day reports., • Process No shows and Cancel Reservations., • Ensure wake-up calls are process., • Update pass-on log, enter new day's arrivals/ departures, VIPs etc, • Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor., • Report any guest issue or emergency situation to Night Manager., • Project a professional, friendly and courteous image to guest and staff., • Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions., • Assist in relocating guest when necessary, in a professional and diplomatic manner., • Prepare registration cards for new arrivals, process early departures and handover information to AM Shift. General • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety., • To always work to the best of your ability, • To be financially aware and aim to strive for a successful profitable business., • To report for duty punctually following the correct clock in procedures., • To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times., • To maintain a high standard of personal appearance and hygiene at all times., • To maintain a good rapport and working relationship with all, • To be fully aware and cooperate with all the security policies., • To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times, • To provide and maintain the highest possible service standards to our clientele at all times, • To use your knowledge to the best of your ability with regard to legal matters, • To never be under the influence of drugs or alcohol when on duty., • To be familiar with the emergency procedures of the hotel, • Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel., • Not to carry any weapons on property.

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • 401K after 1 year of employment Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Have knowledge of hotel fire and safety procedures. Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our part-time Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job DescriptionCompany Description AN ICON EVOLVED Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. Job Description JOB OVERVIEW: Under the general guidance of the Chief Concierge, the Concierge is responsible for delivering personalized, high-quality service to guests by anticipating and fulfilling their needs, preferences, and special requests. The Concierge acts as the primary resource for guests seeking information about the hotel, local attractions, dining, entertainment, transportation, and other services. This role requires exceptional communication skills, local knowledge, and the ability to create memorable guest experiences by providing professional, courteous, and efficient assistance throughout their stay. YOUR KEY RESPONSIBILITIES: -Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations. -Maintain highest levels of guest service and ensure consistency with Delano Brand Standards. -Oversee scheduling, training, and performance management of the front office staff. -Provide knowledgeable recommendations on local dining, entertainment, cultural events, and tourist attractions -Maintain and regularly update a comprehensive directory of trusted local vendors, service providers, and attractions -Record guest preferences, special occasions, and feedback to personalize future stays and improve service quality -Collaborate with other departments to coordinate guest services and ensure efficient problem resolution process. -Monitor guest feedback and implement service improvement strategies. -Ensure full compliance with health, safety, and hotel policies and procedures. -Drive team member engagement and team development through regular training and coaching. -Mentor, coach and guide staff on working successfully in a team atmosphere. -Ensure all necessary reports and forms are completed daily. -Any other reasonable duties as assigned by the supervisor or manager. -We recognize we are in the hospitality industry and that may require us to provide lateral service. -We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. ADDITIONAL RESPONSIBILITIES: -Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. -Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. -Remain calm and alert, especially during emergency situations. -Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Qualifications SPECIFIC JOB KNOWLEDGE & SKILLS: -High school Diploma or equivalent education required. Bachelor’s Degree preferred -Minimum 5 years in a leadership role preferably in an upscale or luxury lifestyle brand hotel -Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests. -Strong knowledge of property management systems such as Opera, SynXis. -Strong verbal and written communication skills in English -Must be able to stand or walk a minimum eight-hour shift. -Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. -Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. -Ability to push 20lbs+ consistently. -Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. -Additional language ability preferred. -All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Administration · Run audit reports and journals from all credit card and computer systems. · Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations. Support · Make corrections and adjustments and handle any computer issues that may arise. · Ensure all reports and back-up vouchers are complete and filed properly. · Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. · Review and correct discrepancies in the Front Desk System. · Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations. · Ability to communicate effectively with guests, vendors, and other associates. · Ability to adhere to all applicable Federal, state, local, safety, and health standards. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. · Ability to accurately reports information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required Hotel meetings. Professionalism and Style Expectations These are expected of every associate within StepStone Hospitality, Inc. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication · Understands and communicates the StepStone Mission and Core values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers. Requirements: Physical Requirements These are required of every associate · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: · Must have a comprehensive knowledge of service standards, guest relations, and etiquette. · Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. · Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. · Must have excellent mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · At least one year of relevant experience required. · Ability to timely obtain any required licenses or certificates. · CPR training and first aid training preferred. · Additional language ability preferred.

Job Description Job Title: Night Auditor – Condo Hotel Operations Department: Front Office / Night Audit FLSA Status: Non-Exempt SUMMARY: The Night Auditor is responsible for completing the overnight front office and accounting audit functions for the condo-hotel operation. This role ensures that daily room revenue, taxes, fees, payments, adjustments, and guest ledger activity are accurately reviewed, balanced, and reported. The Night Auditor also supports overnight guest service, front desk operations, and coordination with security, housekeeping, engineering, and management as needed. RESPONSIBILITIES: Night Audit & Financial Review • Perform the daily night audit process in the property management system., • Review and balance daily room revenue, taxes, resort fees, parking, package charges, and other hotel-related income., • Verify that all room rates, market codes, payment methods, and postings are accurate., • Review guest folios for billing accuracy, tax exemptions, adjustments, credits, and complimentary charges., • Balance cash, credit card, and direct bill activity against system reports., • Identify and report discrepancies, missing approvals, or unusual transactions to management., • Prepare and distribute daily revenue, occupancy, and night audit reports., • Ensure accurate posting of condo-hotel related charges, fees, and owner/guest transactions when applicable. Condo-Hotel Operations Support • Understand the unique nature of condo-hotel operations, including unit ownership, rental program participation, owner stays, guest stays, and hotel-managed units., • Ensure owner, guest, and rental program activity is properly coded and documented., • Review room moves, complimentary rooms, house-use rooms, and out-of-order rooms for proper approval and tracking., • Communicate any unit, maintenance, or guest-related issues that may impact owner reporting or hotel operations. Front Desk & Guest Service • Provide professional overnight guest service, including check-ins, check-outs, guest requests, and issue resolution., • Respond to guest inquiries, complaints, and emergencies in a calm and professional manner., • Coordinate with security, housekeeping, engineering, and management for overnight operational needs., • Ensure guest privacy, confidentiality, and proper handling of sensitive information., • Maintain a professional front desk appearance and ensure proper shift handoff to the morning team. Controls & Compliance • Follow hotel cash handling, credit card, refund, adjustment, and tax exemption procedures., • Ensure all adjustments, rebates, voids, and paid-outs have proper documentation and approval., • Maintain accurate audit files and daily backup documentation., • Report any policy violations, suspicious activity, or system issues to management., • Support internal controls related to revenue reporting, guest ledger accuracy, and front desk accountability. QUALIFICATIONS: • Previous night audit, front desk, income audit, or hotel accounting experience preferred., • Condo-hotel or residential hospitality experience is a plus., • Experience with hotel property management systems such as OPERA Cloud preferred., • Strong attention to detail and ability to reconcile financial activity accurately., • Good communication and guest service skills., • Ability to work independently overnight with minimal supervision., • Basic accounting, cash handling, and revenue audit knowledge preferred., • Bilingual English/Spanish preferred., • Must be dependable, professional, and able to maintain confidentiality. PREFERRED SKILLS: • Strong numerical and reconciliation skills., • Excellent attention to detail., • Guest service focused., • Ability to handle overnight issues calmly and professionally., • Organized and deadline-driven., • Knowledge of hotel revenue, taxes, payments, and folio billing., • Ability to identify errors and escalate issues appropriately. PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen., • The employee frequently is required to use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms., • Specific vision abilities required by this job include close vision and color vision., • Able to lift up to 15 pounds at time. WORK ENVIRONMENT: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is performed in an office environment with a moderate noise level., • We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees., • The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary., • The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Job description PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room. JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures. REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager. KEY- RELATIONSHIPS: Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff. External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. QUALIFICATIONS: Essential: 1) High school graduate. 2) Ability to compute accurate mathematical calculations. 3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. 4) Ability to provide legible communication and directions. Desirable: 1) Some college or training in hospitality industry. 2) Previous experience as a Front Office Receptionist. 3) Previous cashiering experience. 4) Knowledge of computers. 5) Fluency in a foreign language, preferably Spanish, French or Japanese. 6) Previous auditing or statistician experience. SKILLS: Essential: 1) Ability to input and access data in computer. 2) Ability to understand guest inquiries and provide responses. 3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 4) Ability to focus on guests' needs, remaining calm and courteous. 5) Ability to think clearly, quickly and make concise decisions. 6) Ability to prioritize, organize and follow up. 7) Ability to work well under pressure of any arrivals/departures within any given period of time. 8) Ability to focus attention on details. 9) Ability to maintain confidentiality of all guests and hotel information. 10) Ability to ensure security of guest room access. 11) Ability to remain stationary at assigned post for extended periods of time. 12) Ability to work cohesively with other departments and co-workers as part of a team. Desirable: 1) Previous guest relations training. ESSENTIAL JOB FUNCTIONS: 1) Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities. 2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 4) Meet with supervisor to review daily assignments and priorities. 5) Meet with departing Front Office Receptionist(s) to review business status and follow up items. 6) Access all functions of the computer system according to established procedures and standards. 7) Set up workstation with necessary supplies; maintain cleanliness throughout shift. 8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available. 9) Promote positive guest relations to all individuals approaching the Front Desk. 10) Accommodate all requests for information in a congenial manner. 11) Process all guest check-ins according to established hotel requirements: a) Confirm reservation in system and review all noted information. b) For guests without a reservation, sell a room type agreed upon. c) Register guest in computer and make appropriate notes on the registration card. d) Verify registration card information with guest. e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. f) Assign guest room. g) Advise guest of any messages, mail, faxes, etc. received for them. h) Inform guest of room safe and mini-bar key and room key procedures. i) Issue parking passes/validate valet parking tickets and enter information in computer. j) Communicate services and amenities included in packages to guests on packages. k) Obtain proper identification for tax-exempt guests and attach form to registration card. l) Obtain guest signature for designated paperwork. m) Obtain Bell Person to escort guests and transport their luggage to the room. 12) Maintain guest history files on all guests. 13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 14) Set up accurate accounts for each guest checking in according to their requirements, i.e. sharewiths, separate room/tax/incidentals, comps. 15) File registration cards and vouchers in bucket by room number. 16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. 17) Accommodate room changes expediently. 18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction. 19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. 20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. 21) Accept and record wake-up call requests; delivery to PBX. 22) Issue safe deposit boxes to guests and ensure security of keys. 23) Distribute all guest and department mail. 24) Monitor, send and distribute guest faxes. 25) Document and confirm reservations and cancellations. 26) Block rooms in the computer and follow through on designated requirements. 27) Pre-register designated guests and prepare key packets. 28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery. 29) Generate, print and distribute daily and weekly reports. 30) Resolve discrepancies on the room status report with Housekeeping. 31) Match the bucket check to in-house guest ledger report; report discrepancies to manager. 32) Process all checkouts according to established hotel requirements. a) Resolve any late charges. b) Present folio to guest and resolve any disputed charges. c) Settle guest accounts following Accounting procedures. d) Retrieve guest room key from guest. e) Request guest comments on their stay. 33) Process express checkouts throughout the shift. 34) Handle requests for late checkouts according to established hotel procedures. 35) Conduct group check-ins/outs according to established hotel procedures. 36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. 37) Adhere to all cashiering procedures: a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. b. Make change for guest. c. Cash guests' personal checks/travelers checks. d. Post charges. e. Settle room accounts. f. Run closing reports. g. Count bank at end of shift. h. Complete designated cashier reports. i. Balance receipts. j. Drop receipts. k. Secure bank. 41) Legibly document pertinent information in the logbook. 42) Run audit reports. 43) Compile Flash report, Revenue and Spread Sheets. 44) Perform computer maintenance procedures for Encore and Micros systems. 45) Successfully complete the training/certification process for this position. SECONDARY JOB FUNCTIONS: 1) Assist PBX with switchboard duties. 2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process, record and follow up any details relative to such. 3) Provide Concierge service when no Concierge is available. 4) Assist in other Front Office areas as assigned. 5) Provide guest room tours. 6) Legibly document maintenance needs on work orders and submit to Engineering. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Job Description Hampton Inn and Suites Miami Coconut Grove Hotel is seeking a detailed, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Service Representative, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do: Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Coconut Grove Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must., • Greet guests in a friendly and courteous manner., • Assist front office manager with training new team members, • Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs., • Coordinate special events or special projects as assigned., • Provide information on the geographical area. Suggest site-seeing locations and arrange tours., • Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times., • Respect all residents’ privacy, information, perspective, priorities, times, and resources., • Establish relationships with local merchants and service providers., • Maintain a warm and friendly demeanor at all times., • Communicate with residents and guests concerns to management promptly., • Arrange for move-ins and move-outs once Management has approved., • Receive all lost and found items; keep a log of lost and found items., • Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages., • Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom., • Prepare weekly activity reports as required and submit to management., • Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members. Competencies; Communication Proficiency. Customer/Client Focus. Discretion. Initiative. Leadership. Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work. Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Supervisory Responsibility This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department. Work Environment This job operates in a luxury, high-end community that may be a high-rise building or home owner association. This position will often be assisting guests in outside weather conditions throughout the day. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This position is full time and regularly requires early morning, late night and weekend shifts. Travel Travel is primarily local during the business day. Required Education and Experience • High School Dipolma. AA or BA strongly preferred, • Minimum 2 years experience working in the hospitality industry in similar role, • Knowledgeable with computers software programs commonly used in the industry., • Must have excellent communication skills; verbal and written to convey information and ideas clearly., • Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Supervisior Employee reports to the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Overall Scope and Responsibility: Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions. Main Duties: Operational • Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request., • Check the figures in Opera, Room Availability & Percentages., • Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met., • Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained, • Performed Discrepant Room Report, • Prepare credit limit report for all guest folios, House accounts. Noting additional credit., • Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies., • Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items., • Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios., • Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system., • Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary, • Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day., • Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports., • Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios., • Balance and Audit all Valet postings in guest folios by tickets and quantity., • Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio., • Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing., • Guest with a Balance report balanced and zeroed out nightly before End of Day., • Prepare House Account Summary nightly and prepare for PC routing., • Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros., • Organize the Night Audit work in an orderly manner for distribution to the Income Auditor., • Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis, • Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly., • Coordinate newspaper delivery, check for special newspaper requests., • Prepare and Distribute all end of the day reports., • Process No shows and Cancel Reservations., • Ensure wake-up calls are process., • Update pass-on log, enter new day's arrivals/ departures, VIPs etc, • Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor., • Report any guest issue or emergency situation to Night Manager., • Project a professional, friendly and courteous image to guest and staff., • Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions., • Assist in relocating guest when necessary, in a professional and diplomatic manner., • Prepare registration cards for new arrivals, process early departures and handover information to AM Shift., • Occasional Overnight Security duties and/or shifts General • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety., • To always work to the best of your ability, • To be financially aware and aim to strive for a successful profitable business., • To report for duty punctually following the correct clock in procedures., • To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times., • To maintain a high standard of personal appearance and hygiene at all times., • To maintain a good rapport and working relationship with all, • To be fully aware and cooperate with all the security policies., • To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times, • To provide and maintain the highest possible service standards to our clientele at all times, • To use your knowledge to the best of your ability with regard to legal matters, • To never be under the influence of drugs or alcohol when on duty., • To be familiar with the emergency procedures of the hotel, • Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel., • Not to carry any weapons on property.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(K) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Employee Hotel Rates, other discounts, perks and more What We're Looking For: The Revenue Manager supports the (Area) Director of Revenue Management in implementing Revenue Management efforts with the overall objective of driving profitable hotel revenue and increasing market share. Job responsibilities include, but are not limited to, running and supervising the daily on-property Revenue Management processes for the hotel, setting & executing pricing strategy, inventory management, Group block management, and conducting meetings such as Group Business Review, Group Pickup and Revenue Strategy Meetings. Who You Are: • A relationship builder with a dynamic approach to developing connections, • An analytical thinker who is able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership, • An assertive leader who confidently defends a point of view and becomes a driving force for change when needed, • Detail oriented, organized and able to prioritize work load, • Agile in multi-tasking and able to make sound decisions based on available information, • A continually curious forward thinker who loves to learn and find creative solutions What You'll Do: • Oversee daily Revenue Management processes for the hotel such as running & distribution of reports, pricing and inventory management, • Manage Definite Groups, including:, • Complete the Group Forecast, • Create Group Plug forecast (based on rooms and meeting space availability), • Review and Update Definite group wash weekly for monthly forecasts, • Present Group forecast to DOSM/DORM/DOS, • Evaluate and Approve requests for additional rooms from Sales, Event Managers and Group DSAs, • Ensure accuracy of Turnovers / Addendums turned by Group Desk, • Conduct Group Pickup Meeting and assist and direct Analyst on managing the daily group cut-offs, • Oversee Group Strategy, including:, • Review, analyze and edit MARs, Transient Protected and IDeaS Group Pricing seasons, • Provide Group Displacement Analysis and Follow Up for Outstanding Business Review decisions, • Participate and Provide Analytics for Daily Business Review. Run the meeting in the absence of the DORM, • Attend and participate in Revenue Meeting, and run the meeting in the absence of the DORM, • Monitor IDeaS G3 to approve recommended rates, length-of-stay patterns, and Demand analysis; review with DORM & DOSM., • Incorporate data from TravelClick BI tools into hotel's Revenue Strategies, • Analyze Weekly and Monthly STAR Reports and apply lessons learned to future months and years, • Implement ”13th Month” strategies so that inventory rolling into the 365-day booking window is selling with the correct rates and restrictions, • Implement Special Event strategies as necessary, • Approve Favor Rate requests, • Assist with monthly Forecast and annual Budget, • Assist with renovation displacement scenarios, • Assist in Management and development of Revenue Analyst, • Liaise with the Front Desk on Upsell strategy, • Champion Revenue Management thinking and processes across all departments in the hotel, • Ad-hoc analysis as necessary, • Cover DORM duties in their absence (with support from RDORM and CDORM), • Attends all appropriate hotel meetings and training sessions. Your Experience Includes: • Experience: Previous Hotel Revenue Management experience, • A thorough understanding of Hotel Operations, either through education or through prior work experience., • Analytical thinker; able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership, • Excellent computer skills; advanced experience with Microsoft Office applications, specifically Microsoft Excel, • Must have excellent written and oral English communication skills and telephone etiquette skills, • Must be able to type 25+ wpm, • Must be flexible to work any shift, including weekends and holidays, if required, • Previous hotel operations experience, • Previous supervisory experience, • Proficient with Opera PMS, Delphi.fdc and IDeaS G3 (or equivalent systems)., • Education: College degree in Hospitality Management or related equivalent experience. Who You'll Supervise: • Revenue Analyst Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD). Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD). Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families. Job Title: Office Manager Reports to: Director, Human Resources of direct reports: n/a Salary: $50,000 annually Position Overview: The Office Manager is responsible for providing comprehensive support to the HR team and overseeing all operations related to the national office. This role owns talent acquisition operations for hiring managers and provides support to state offices as needed. The Office Manager oversees all HQ facilities, services, and activities, including vendor management, inventory management, employee and visitor setup, and office events and programs. Job Requirements • Bachelor’s degree and 2+ years of experience in office management or similar role., • Entry level experience in human resources and ability to provide support in this area., • Excellent customer service experience., • Must have experience in planning small staff events., • Extremely organized and skilled in project and time management., • Strong interpersonal skills, ability to motivate others and hold staff accountable., • Proficiency in Microsoft Office suite and understanding of databases., • Ability to solve problems and overcome obstacles encountered in completing assigned tasks within given time constraints., • Ability to collaborate on projects with staff from other departments and have a high level of personal investment in creating an organized, streamlined, high-functioning office environment for the national office., • Must be comfortable answering the phones and cleaning the common areas such as a break room, conference rooms and equipment that follows., • Must be comfortable communicating with Office Building Management. Job Duties included, but are not limited to: Operations • Responsible for all office operations, including daily activities to ensure HQ is organized and business-ready each day., • Manage front desk reception and ensure the office is equipped with necessary materials for staff and visitors., • Manage the fuel station daily, ensuring it is properly stocked for breakfast and mid-afternoon needs., • Schedule conference rooms for HQ staff and visitors., • Maintain office equipment contracts, service calls, and supply inventory for all major equipment (postage meter, copier, printers, fax machine, phone systems, coffee machine, water machine, etc.)., • Schedule routine maintenance, repairs, and contract meetings for all HQ equipment., • Oversee office updates, including large-scale furniture and appliance installations, • Oversee all vendor relationships and contracts to ensure cost savings, • Review and renew all vendor Certificates of Insurance., • Assist with selecting vendors and products for the HQ office., • Oversee office-related contracts for HQ and occasionally for other office locations., • Manage the HQ phone system, including adding/deleting users, updating greetings, adjusting system settings, and troubleshooting mailboxes., • Work closely with the I.T. Manager to ensure all equipment is functioning properly and order replacements or upgrades when needed., • Manage supply inventory, place orders, and approve supply requests for state offices., • Plan and execute all HQ staff holiday events, staff engagement events, etc., • Support Leadership and Development training logistics., • Review and renew hotel contracts with Courtyard Marriott and Hyatt Regency., • Manage and update building safety protocols for HQ. Finance • Responsible for HQ office fuel station budget. Includes, making purchases, abiding to the budget, reviewing, processing invoices., • Review and approve office supply orders for HQ and State offices and provide proper PI documentation, • Review and approve all monthly invoices for HQ expenses (internet, phone, fax, water, copier leases etc. Also review and approve select state office invoices (Pitney Bowes), • Human Resources, • Provides support to the human resources team as needed., • Responsible for office onboarding for all HQ employees., • Manage office supply accounts for state offices, including setting up accounts for new hires, • Support Talent Acquisition Operations for all staff including managing all job postings, job board coordination, and completing candidate background checks, • Responsible for updating, ordering, and request all staff name tags, • Maintain and Update Staff Location lists & directories Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International’s core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world. Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.

Job Description Security Officer – Armed Luxury Condominium Security (Overnight / Graveyard Shift) Pay: $23.50 per hour ???? Locations: • Tuesday & Wednesday — Downtown Miami, FL 33131, • Thursday, Friday & Saturday — Sunny Isles Beach, FL 33160 We are currently hiring experienced Bilingual Armed Security Officers (English/Spanish) for ultra-luxury condominium properties in Miami and Sunny Isles Beach. This is a premium residential security position ideal for candidates with experience in luxury condos, residential security, concierge security, hotel security, or high-end customer service environments. This position is for the overnight / graveyard shift (3rd shift) and requires officers who are professional, alert, dependable, and capable of providing both security and concierge-level service in a luxury residential setting. Schedule • Tuesday & Wednesday — 33131, • Thursday, Friday & Saturday — 33160, • Overnight / Graveyard Shift, • Full-Time Position Compensation & Benefits • $23.50 per hour, • Paid Time Off (PTO after one year), • Medical insurance available, • Stable long-term opportunity, • Professional luxury work environment Key Responsibilities Armed Security / Residential Security • Conduct patrols throughout lobby, garage, amenities, and exterior areas, • Monitor CCTV cameras and access control systems, • Control visitor, vendor, and delivery access, • Respond to incidents, alarms, disturbances, and emergencies, • Maintain strong situational awareness and professionalism, • Write detailed incident and daily activity reports, • Enforce building policies and post orders Concierge / Customer Service • Greet residents and guests professionally, • Provide white-glove customer service in a luxury condominium environment, • Coordinate with concierge, valet, and property management teams, • Assist residents while maintaining security awareness Requirements • Active Florida Class G Armed Security License (REQUIRED), • Active Florida Class D Security License preferred, • Bilingual English / Spanish REQUIRED, • 3–5 years of security experience required, • Experience in luxury condominium, residential, or hotel security preferred, • Strong customer service and communication skills, • Professional appearance and demeanor, • Clean background and professional references, • Reliable transportation, • Ability to stand and walk for extended periods Preferred Experience • Armed Security Officer, • Luxury Condominium Security, • Residential Security, • Concierge Security, • Hotel Security (4-Star / 5-Star), • Front Desk Security, • Access Control, • High-Rise Residential Security, • Military or Law Enforcement Background Why Join Our Team? • Work in high-end luxury residential properties, • Consistent overnight schedule, • Professional and respectful work environment, • Opportunity for long-term growth and stability, • Competitive pay for experienced armed officers Apply today if you are an experienced bilingual Armed Security Officer seeking a professional overnight position in luxury residential security.

Job Description Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign. Essential Duties: • Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups), • Escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities., • Offers ice to each arriving guests upon delivery of luggage., • Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance., • Provides directions to nearby attractions., • Initiates requests to taxi cab companies upon guest requests., • Places newspapers in bags and delivers them to guest rooms., • Runs errands for guests, off property such as purchase or pick up of items., • Delivers faxes, packages, mail etc to guestrooms., • Maintains and posts hotel reader boards and public area signage., • Cleans and polishes bell carts and other equipment used in the department., • Maintains a guest log sheet daily., • Answers bell desk phone and provides information as needed., • Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest., • Ensure Hotel entrance and Lobby area are clean and presentable at all times. Job Knowledge, Skills, & Abilities • Excellent interpersonal and problem resolutions skills., • Excellent communication and organization skills, • Walking and standing for long periods of time, • Must be able to lift up to 75lbs., • Minimum of one year of customer service experience, • Fluency in job related English both verbal and non-verbal. . No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Place of Work: Front Desk Division: Front Office Responsible To: Front Office Manager Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign. Essential Duties: • Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups), • Escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities., • Offers ice to each arriving guests upon delivery of luggage., • Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance., • Provides directions to nearby attractions., • Initiates requests to taxi cab companies upon guest requests., • Places newspapers in bags and delivers them to guest rooms., • Runs errands for guests, off property such as purchase or pick up of items., • Delivers faxes, packages, mail etc to guestrooms., • Maintains and posts hotel reader boards and public area signage., • Cleans and polishes bell carts and other equipment used in the department., • Maintains a guest log sheet daily., • Answers bell desk phone and provides information as needed., • Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest., • Ensure Hotel entrance and Lobby area are clean and presentable at all times. Job Knowledge, Skills, & Abilities • Excellent interpersonal and problem resolutions skills., • Excellent communication and organization skills, • Walking and standing for long periods of time, • Must be able to lift up to 75lbs., • Minimum of one year of customer service experience, • Fluency in job related English both verbal and non-verbal. . No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Overview Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager Essential Functions • Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats., • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Maintain proper set-up of dining room and wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food or drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Position Requirements • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Hampton Inn Coconut Grove hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do • Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service., • Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same., • Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures., • Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards., • Recruit, mentor, train, and support all front desk staff enabling them to perform at their best., • Provide regular development opportunities for front desk staff to improve our leadership pipeline., • Oversee the financial control procedures for cash, vouchers, inventories, and receivables., • Produce accurate financial reports in a timely manner., • Ensure personnel files are accurate and comply with both local and federal laws and regulations. Why Hampton Inn Coconut Grove Miami hotel: • Competitive Salary: We believe in recognizing and rewarding our team members for their hard work., • Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!, • Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!, • Medical Benefits coverage., • Paid holidays and vacation time., • 401k Retirement Plan. EDUCATION AND EXPERIENCE • Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred., • 1-2 years of customer service leadership preferred., • Exceptional verbal and written communication skills., • Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments., • Ability to cultivate a productive team that embodies PEACH., • Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand for prolonged periods of time., • Must be able to lift up to 50 pounds., • Must be able to navigate various departments of the organization’s physical premises. TRAVEL: Less than 5>#/p### AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description About Yurbban Hospitality Group At Yurbban, we don’t just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. We’re Looking for a Sales & Guest Services Supervisor The Sales & Guest Services Supervisor is responsible for leading all sales-groups related functions while also supporting guest relations responsibilities traditionally overseen by the Supervisor in an automated environment for 3 little hotel boutiques. This role focuses on revenue generation, account management, group and event sales, and elevated guest experience oversight. Responsibilities: • Execute strategic sales plans to achieve revenue and occupancy targets based on Sales Director and Revenue Team guidance., • Build and maintain strong relationships with corporate clients, travel agencies, event planners, and key stakeholders., • Manage key accounts, establish growth strategies, and maintain long-term partnerships., • Conduct site visits and presentations to secure group bookings and corporate accounts., • Welcome and manage all in-house groups in our automated properties for upstanding check in delivery, • Add, verify and manage group reservations in the PMS., • Close groups upon departure and manage rooming lists and house balances., • Create invoices, collect payments, and follow up on outstanding balances., • Create resumes and communicate event and group details to internal teams., • Support guest relations initiatives in coordination with Front Desk leadership., • Address guest complaints and act as Manager on Duty as needed., • Monitor guest feedback platforms (ReviewPro, TripAdvisor, guest alerts) and respond when required., • Participate actively in front desk up-selling and cross-selling initiatives., • Collaboration & Coverage, • Coordinate closely with Front Desk, Reservations, Revenue, Marketing, and Operations teams., • Identify and pursue new business opportunities through prospecting, networking, and lead generation as needed., • Provide in-person support at the property when required, including guest assistance, basic troubleshooting for kiosks, and coordination with on-site vendors., • During the absence of the Reservation & Guest Services Supervisor, provide coverage for critical guest service, reservation, and operational needs as required. Requirements: • Bachelor's degree preferred. High school diploma or equivalent required, • Minimum two (2) years of management experience in selling hotels, meeting rooms, co-working or any other hospitality environment., • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values, • An intermediate to proficient understanding of computer systems such as: OpenTable, lightspeed, microsoft word, excel & outlook is preferred, • Ability to spend extended lengths of time viewing a computer screen, • Ability to multitask, work in a fast-paced environment and have a high level attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must have excellent communication skills and be able to read, write, speak and understand English. Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required. Work Location: Miami South Beach, FL. Physical Demands: This position requires the ability to sit for extended periods while working at a computer, and requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. Without assistance and to push and pull up to 150 lbs. With appropriate equipment. Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Exempt What We Offer: • Salary according to position and experience, • Career growth opportunities within a fast-expanding group, • Continuous training through Yurbban Academy, • A workplace where professionalism and great atmosphere go hand in hand, • Quarterly afterworks and teambuilding activities, • Paid Time off, Holidays paid + your birthday off, • Discounts on all national and international stays for you, your family, and friends., • Discounts on Wellness and GYMs, • Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans) If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now! Join Yurbban Hospitality Group!

Job Description Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to guests. This role involves managing front desk staff, concierge, valet, bell staff and PBX operators, coordinating guest requests, and maintaining a welcoming and professional atmosphere. The Front Office Manager will also work closely with other departments to ensure guest satisfaction and address any concerns promptly. RESPONSIBILITIES: • Manage daily operations at the front desk, ensuring high standards of guest service and satisfaction., • Supervise, train, and evaluate front desk staff, concierge, bell staff and PBX operators ensuring adherence to hotel policies and procedures., • Coordinate check-in/check-out processes, ensuring accuracy in guest billing and reservations., • Resolve guest complaints and concerns promptly and professionally, maintaining a positive guest experience., • Monitor and maintain the front desk’s inventory of supplies, ensuring adequate stock levels., • Handle special guest requests and ensure they are fulfilled in a timely manner., • Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction., • Oversee the scheduling of front office shifts to always ensure adequate coverage., • Maintain and update guest records, ensuring confidentiality and compliance with data protection laws., • Conduct regular front desk audits, reporting any discrepancies or issues to the Director of Front Desk., • Assist with the development and implementation of front desk training programs., • Ensure proper security protocols are followed at the front desk, including guest verification and access control., • Support marketing and sales efforts by assisting with guest loyalty programs and promotional activities., • Prepare reports on front desk performance, guest feedback, and other relevant metrics., • This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. QUALIFICATIONS: • Proven experience in hotel front desk or customer service roles, with at least 3 years in a supervisory capacity., • Strong leadership and team management skills., • Excellent communication, interpersonal, and problem-solving abilities., • Ability to remain calm and composed in high-pressure situations., • Knowledge of front office operations, including reservations, guest services, and billing., • Proficiency with hotel management software (e.g., Opera, Fidelio, etc.) and Microsoft Office., • Strong organizational skills with the ability to multitask and prioritize., • Flexible schedule availability, including evenings, weekends, and holidays. EDUCATION: • Bachelor’s degree in hospitality management, Business Administration, or related field, or equivalent experience. REASONING ABILITY: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description About Us Hodson & Meister Orthodontics is a family-rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain — we're a tight-knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why. The Role This is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice — phones, scheduling, check-ins, patient questions — with confidence and accuracy, without needing to be told twice. If you've managed a busy hotel front desk or a packed dining room, you already know what this environment feels like. What You'll Be Doing • Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately, • Managing the schedule — confirmations, reminders, filling cancellations, • Checking patients in and making sure every person feels expected and valued, • Walking patients through payment options using OrthoFi clearly and confidently, • Keeping the front desk running end-to-end — when the Office Manager isn't in the building, you're not waiting for instructions. You're handling it. Schedule • Monday: 9:30 AM – 6:00 PM, • Tuesday: 8:30 AM – 7:00 PM, • Wednesday–Friday: 8:30 AM – 5:00 PMFull-time, in-person. Reliability is non-negotiable. Must-Haves • Fully bilingual — English and Spanish. Spoken and written. This is not optional., • Reliable. Five days a week, on time, every time., • Self-directed. You learn fast, ask smart questions, and don't need hand-holding., • Tech-comfortable. We use Cloud9 Ortho and OrthoFi — easy to learn, but you have to be genuinely comfortable with software., • Strong communicator. Warm on the phone, professional in writing, clear in person., • Local. We need someone in or near North Miami Beach who can show up consistently. Strong Pluses • Background in hospitality, hotel front desk, or restaurant hosting, • Prior dental or medical office experience, • Familiarity with insurance or patient financial conversations Compensation • $18–$22/hour based on experience, • 90-day performance review with growth potential, • [PTO / Benefits — add yours here] How to Apply Send your resume and a short note — not a form letter — telling us why this role fits you right now. We read everything. info@nmbortho.com

Job Description Schedule: Saturday and Sunday from 11:00 PM - 7:30 AM Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Assist Management with hurricane/disaster/emergency preparedness and response with special emphasis on resident communications, knowledge of special evacuation needs, etc. Work Environment The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Experience and Education • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s)., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential., • Must have the ability to learn and utilize specialized hospitality and related software required. Supervision Employee reports directly to the Association Manager of the community and is to take direction only from the Manager Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job Description About Yurbban Hospitality Group At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. We're Looking for a Maintenance Technician! Responsibilities: As a Hotel Maintenance Technician, your day will start with a review of the maintenance log, addressing any pending issues to ensure that all systems are fully operational for the day ahead. Your expertise in plumbing, electrical, and HVAC systems will be essential as you perform both routine repairs and preventive maintenance on the hotels critical systems. Every task you undertake, from fixing a faulty light switch to ensuring the air conditioning is running smoothly, will contribute to the comfort and satisfaction of our guests. Throughout the day, you'll respond to maintenance requests from various departments, ensuring that everything from guest rooms to common areas is in perfect condition. Whether it's adjusting the temperature in a room or quickly addressing a plumbing issue, your ability to solve problems efficiently and with a sense of urgency will make all the difference in the guest experience. At Yurbban Hospitality Group, collaboration is key. You'll work closely with teams from housekeeping, front desk, and other departments to make sure maintenance activities are coordinated seamlessly, without disrupting daily operations. Theres a strong focus on maintaining our assets, and you'll be conducting regular inspections to identify any areas in need of attention, always with an eye for detail. In addition to your regular duties, you will play an important role in the hotel's longer-term projects. Whether were planning a room renovation or upgrading systems to be more sustainable, you'll contribute your technical expertise to ensure that these improvements are executed effectively. As part of this, you'll keep meticulous records of all your activities, including inspections and repairs, so that our maintenance records are always up to date. Safety is a priority at Yurbban, and you will be responsible for identifying any potential hazards and addressing them promptly, ensuring compliance with safety standards at all times. Lastly, we know that emergencies can happen at any time, so being on call for urgent maintenance issues outside of regular working hours is also a part of your role. Requirements: • Proven experience in hotel maintenance or a similar role., • Strong knowledge of plumbing, electrical systems, and HVAC systems., • Ability to read technical manuals and schematics., • Problem-solving skills with a proactive attitude., • Knowledge of safety procedures and regulations., • Availability to work flexible hours, including being on call for emergencies., • Solid understanding of general maintenance procedures and techniques., • Ability to troubleshoot and repair plumbing, electrical, and HVAC systems., • Strong attention to detail and a commitment to quality workmanship., • Certification in maintenance-related fields is a plus. Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required. Work Location: Miami South Beach, FL. Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Non-exempt What We Offer • Salary according to position and experience, • Career growth opportunities within a fast-expanding group, • Continuous training through Yurbban Academy, • A workplace where professionalism and great atmosphere go hand in hand, • Quarterly afterworks and teambuilding activities, • Paid Time off, Holidays paid + your birthday off, • Discounts on all national and international stays for you, your family, and friends., • Discounts on Wellness and GYMs, • Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans) If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now! Join Yurbban Hospitality Group!

About Gillis At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you. Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, “How can this be done better?” and “How can we provide more value?”. Overview • The Area Sales Manager (ASM) will be part of our Dynamic Sales Solution Service and will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA., • This position is home-based and reports to a Director of Sales. What’s in it for you? • Position is home-based (remote) during client’s business hours and requires bi-monthly travel for in-market visits., • Working within a fun and fast-paced environment, Gillis’ culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees., • Competitive salary (range: $70,000 USD), quarterly incentives and an annual profit-sharing bonus., • 15 accrued PTO days per year plus one 3-day weekend each month in recognition of holidays., • Comprehensive benefits package., • Team offsites. Responsibilities • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching., • Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months., • Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress., • Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle., • Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels., • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity., • Ability to travel for bi-monthly, in-market visits to elevate and strengthen client relationships with Hotel Owners, General Managers, and team which will expand sales targets and increase revenue. Requirements Hotel Industry Sales Experience: • 3 or more consecutive years of hotel guestroom sales experience in business transient, crew, and government segments within a select service hotel., • 2 years of experience in a Dual or Area hotel sales role is preferred., • Strong understanding of hotel systems, RFP process, and brand tools., • Understands how to communicate and negotiate effectively so that prospecting efforts are converted into actualized revenue., • Proven track record of meeting and exceeding sales targets., • Ability to establish and maintain relationships with hotel clients and team members., • General hotel operations knowledge. Technical Proficiency: • Proven experience using a CRM system to manage your sales pipeline and be held accountable for daily activities and follow-ups to track progress within your sales cycle., • Strong ability to use all Microsoft Office applications (ie. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint) to effectively manage your portfolio of hotels by creating and analyzing reports, delivering presentations, and presenting progress updates., • Ability to work remotely from your home-office at a computer for extended periods of time. Other Skills: • Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports., • Strong organization, time management, and adaptability skills are essential., • A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement., • Applicant can reside anywhere in the USA. Employee Experience Don’t take our word for it! Read below what some of our colleagues value about working at Gillis: “I find it remarkable that our company takes pride in doing the right thing, for the sold pleasure of doing the right thing. Integrity, professionalism, and freedom to spread our wings. I cannot think of a better working environment.” “The company makes an extra effort to make sure that their staff is well taken care of mentally and financially.” “I love the opportunity for growth and advancement, the flexibility to work from home, generous paid vacation, good benefits. Great leadership and a team culture.”

Job Description Hampton Inn Miami Coconut Grove Hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service. Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same. Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures. Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Provide regular development opportunities for front desk staff to improve our leadership pipeline. Oversee the financial control procedures for cash, vouchers, inventories, and receivables. WHY Hampton Inn Miami Coconut Grove Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Medical benefits coverage. Paid time off. 401k Retirement Plan. EDUCATION AND EXPERIENCE Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred. Exceptional verbal and written communication skills. Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories on-call list and dispatch maintenance and housekeeping staff to guest rooms as needed. Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of the guest’s information and organizational data. Provides information to callers as appropriate. Job Specifications Qualifications • Must have completed High School or GED Diploma, • Experience in Hospitality, • At least 1 year switchboard/PBX experience., • Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures, • While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear, • The employee must occasionally lift and/or move up to 50 pounds Job Duties Job Specific • Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently., • Takes accurate and appropriate messages., • Stays informed of current in house groups and property events., • Assists the department with various clerical duties as needed., • Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice., • Take guest request and pass on to the appropriate party as well as follow up with the request., • Ensures private information is consistent with all privacy policies., • Orients and mentors new staff members., • Obtains necessary information to direct and transfer calls to correct extensions., • Answer incoming calls within 3 rings., • Refer to guest by name 3 times during the conversation., • Displays excellent telephone etiquette., • Answer inquires pertaining to Hotel services and amenities., • Coordinates and monitors requests with all departments using "Hotel Expert"., • Assists Food & Beverage with guest's room service orders., • Responds quickly and accurately to disaster and emergency situation as required, remaining calm General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow Team Members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards

Job Description Hampton Inn Miami Brickell Hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service. Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same. Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures. Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Provide regular development opportunities for front desk staff to improve our leadership pipeline. Oversee the financial control procedures for cash, vouchers, inventories, and receivables. WHY Hampton Inn Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Medical benefits coverage. Paid time off. 401k Retirement Plan. EDUCATION AND EXPERIENCE Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred. Exceptional verbal and written communication skills. Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Food & Beverage Manager / Guest Services Manager - Hybrid position: We’re looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets., • Must be Trained to assist at front desk during off-peak hours or when needed., • Trained and ready to fill in for any F&B position or shift that is needed., • Support other Departments on peak hours or when needed., • Hiring, training, supervising, scheduling of all F&B staff., • Developing staff for future promotions within F&B., • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance., • Planning, coordinating and distributing the work among all F&B personnel., • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image., • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations., • Maintain standards of food and beverage quality and guest service quality., • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget., • Contribute to the profitability and guest satisfaction perception of other hotel departments., • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel., • Maintain inventory control procedures and reporting., • Inventory, Cost Control, ordering food, beverage and supplies within department’s budget., • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations., • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions., • Receive departmental related guest concerns and ensures corrective action is taken., • Ability to communicate effectively with guests and fellow team members., • Commitment to deliver excellent services and quality to every guest and every task, every time., • Ensure OSHA, ADA and Health policies are adhered to., • Others that may have not been included on this list., • $1,000 Sign-on bonus to OnQ and/or PEP certified candidate, • Plus, Quarterly Performance Bonus., • Sign-on Bonus payable after successful completion of initial 90-day employment period., • Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

Job Description This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests. Job Specifications Minimum Qualifications: • Minimum one year Front Desk experience at a comparable quality property preferred, • General knowledge of hotel departments preferred, • Excellent communication skills – oral and written, • Excellent guest service skills, • Ability to stand for an eight hour shift, • Ability to work a flexible schedule to include weekends and holidays Job Duties Job Specific • Welcomes and registers guests in an outstandingly friendly, professional, efficient manner, • Whenever possible assigns rooms which satisfy all special requests, • Obtains necessary credit and payment information from guests, • Provides traveler check cashing and foreign currency conversion for Hotel guests, • Coordinates with other Hotel departments to satisfy guest requests, • Provides detailed information about Hotel facilities and operating hours, • Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms, • Posts charges received by Front Desk from Hotel outlets, • Adheres completely to all Grand Service standards, • Sells rooms in accordance with Front Desk sales strategies, • Receives and transmits guest messages, • Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies, • Distributes and coordinates completion of survey cards during guest check-out, • Assists guests with kiosks computers for guest check-in & check-out, • Coordinates room changes for guests, • Issues and provides access and close out for guest safe deposit boxes, • Answers telephone calls and guest inquiries in a friendly, professional manner, • Reads and initials all entries in Front Desk Logbook and all information on Front Desk Bulletin Board, • Reads Group Profiles and Banquet Event information on a daily basis, • Maintains the cleanliness and excellent condition of equipment and work area, • Other duties as assigned General • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Complies with hotel uniform and grooming standards Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

Job DescriptionSalary: $41k+commisions Job Overview The Guest Relations Agent ensures every LRMB guest enjoys a flawless, memorable experience by delivering exceptional service, anticipating needs, and providing intuitive hospitality. This role combines front desk and concierge responsibilities and requires strong communication skills, attention to detail, and a passion for service excellence. The ideal candidate thrives in a fast-paced, luxury environment and takes ownership of the guest journey from pre-arrival to post-departure. Responsibilities and Duties Guest Experience & Service Excellence • Embody and deliver LRMB guest service luxury standards consistently., • Anticipate guest needs, provide personalized service, and handle all requests and complaints with care and sincerity., • Ensure flawless arrival and departure experiences following LRMB guest journey protocols., • Recognize and provide special amenities for children and pets, creating a welcoming and inclusive environment., • Maintain accurate guest profiles to ensure seamless communication and service delivery. Concierge & Front Desk Duties • Assist with check-ins, check-outs, and in-house guest requests., • Coordinate amenities and concierge services in partnership with LRMB preferred vendors., • Verify that all units are ready and compliant with LRMB standards before guest arrival., • Participate in pre-shift meetings to stay updated on guest arrivals, departures, and special requests. Operational & Administrative Support • Continuously improve skills and knowledge to enhance service delivery., • Document and manage guest interactions accurately in internal systems., • Support the broader mission and values of LRMB in daily operations. Skills & Qualifications • Excellent interpersonal and communication skills, both in-person and via phone., • Fluent in English, both written and verbal., • Strong computer skills and ability to learn multiple software platforms., • Ability to prioritize, organize, and follow up efficiently., • Professional demeanor, personable, and enthusiastic., • Observant, detail-oriented, and able to multitask in a busy environment., • Flexible availability, including days, evenings, weekends, and holidays., • Knowledge of local restaurants, attractions, and hot spots preferred., • Reliable transportation required. Ideal Candidate Possess • 12 years of experience in hotel front office, concierge, or guest relations., • High degree of professionalism and analytical abilities., • Exceptional organizational, computer, and communication skills., • Passion for delivering luxury hospitality experiences and exceeding guest expectations.

Job Description About the Role: The Front Office Supervisor plays a crucial role in ensuring the smooth operation of the front desk and guest services at Grand Beach Bay Harbor. This position is responsible for overseeing daily front office activities, managing staff, and ensuring that guests receive exceptional service throughout their stay. The supervisor will implement policies and procedures to enhance guest satisfaction and operational efficiency. Additionally, they will handle guest inquiries and resolve any issues that may arise, ensuring a positive experience for all visitors. Ultimately, the Front Office Supervisor is key to maintaining the hotel's reputation for excellence and fostering a welcoming environment for guests and staff alike. Minimum Qualifications: • High school diploma or equivalent; a degree in hospitality management is preferred., • At least 2 years of experience in a front office or guest services role, with supervisory experience. Preferred Qualifications: • Experience with hotel management software and reservation systems., • Bilingual abilities to assist a diverse clientele. Responsibilities: • Supervise and coordinate the activities of front office staff, including receptionists and concierge personnel., • Ensure that all guest check-ins and check-outs are processed efficiently and accurately., • Monitor and manage the front office budget, including payroll and inventory control., • Train and mentor new staff members, providing ongoing support and performance evaluations., • Address guest complaints and feedback promptly, ensuring a high level of customer satisfaction. Skills: The required skills for this position include strong leadership and communication abilities, which are essential for managing a team and interacting with guests. Organizational skills are vital for overseeing daily operations and ensuring that all tasks are completed efficiently. Problem-solving skills are necessary to address guest complaints and find effective solutions quickly. Preferred skills, such as proficiency in hotel management software, will enhance the supervisor's ability to streamline processes and improve service delivery. Additionally, bilingual abilities can significantly enhance guest interactions, making the experience more inclusive and welcoming.

Job Description Job Description: Human Resources Assistant Job Title: Human Resources Assistant Department: Human Resources Reports To: Senior HR Manager / Director of Human Resources Location: Grand Beach Hotel – (Miami Beach / Surfside / Bay Harbor) Position Summary The Human Resources Assistant provides administrative and operational support to the Human Resources Department. This role is responsible for assisting with recruitment, onboarding, employee records management, benefits administration, compliance documentation, and HRIS data entry within ADP Workforce Now. The HR Assistant ensures that all HR processes are executed accurately and in compliance with company policies and applicable federal and state employment regulations. Key Responsibilities Recruitment & Onboarding • Assist with posting job openings on recruitment platforms (e.g., Indeed, ADP Recruiting)., • Schedule interviews and coordinate communication between candidates and hiring managers., • Conduct new hire onboarding, including completion of pre-employment documentation., • Prepare and process new hire packets and onboarding materials., • Ensure completion of Form I-9 and E-Verify within required timelines., • Maintain onboarding trackers and candidate status reports. HRIS & Employee Records Management • Enter and update employee information in ADP Workforce Now (WFN)., • Maintain accurate and up-to-date employee personnel files (electronic and physical)., • Process employee status changes such as:, • Transfers, • Promotions, • Pay rate changes, • Department changes, • Terminations, • Assist with maintaining HR trackers including headcount reports and referral program tracking. Compliance & Reporting • Support HR audits including:, • I-9 documentation, • OSHA logs, • Workers’ Compensation documentation, • Ensure compliance with company policies and employment regulations., • Assist in preparing HR reports including:, • New hire reports, • Turnover reports, • Open requisition tracking, • Referral bonus tracking Benefits & Employee Support • Assist employees with general HR-related inquiries., • Support benefits enrollment and employee communications during open enrollment periods., • Assist with leave of absence documentation (FMLA, ADA)., • Coordinate employee engagement initiatives and HR-related events. General Administrative Support • Maintain confidentiality of all employee records and HR information., • Prepare HR correspondence and employment verification letters., • Support HR team with departmental projects and initiatives., • Assist in organizing job fairs and recruitment events for hotel operations (e.g., Housekeeping, Front Desk, PBX, Food & Beverage). Qualifications Education & Experience • Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred., • Minimum of 1 year of administrative or HR support experience required., • Experience in hospitality industry preferred. Technical Skills • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)., • Experience with HRIS systems; ADP Workforce Now preferred., • Knowledge of E-Verify and Form I-9 processes is a plus. Core Competencies • Strong organizational and time management skills., • Attention to detail and accuracy., • Ability to maintain confidentiality., • Excellent communication and interpersonal skills., • Ability to manage multiple priorities in a fast-paced hospitality environment. Work Environment This position operates in a professional office environment within a hotel setting and may require interaction with employees across multiple departments. Physical Requirements • Ability to sit for extended periods., • Occasional standing, walking, and lifting up to 15 lbs. Initial Training Within the first 30 days, the Human Resources Assistant must demonstrate proficiency in all tasks listed on the New Hire Training Checklist. New Hire Acknowledgment I acknowledge that I have read and understood the job description for the Human Resources Assistant position at Grand Beach Hospitality Group. I agree to abide by the responsibilities, standards, and expectations outlined above and to perform my duties to the best of my ability. Employee Name: _ (Printed Full name) Employee Signature: _ Date: