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Job Description JOB SUMMARY Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Maintain confidentiality of proprietary materials and information., • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Assist other employees to ensure proper coverage and prompt guest service., • Thank guests with genuine appreciation and provide a fond farewell., • Reach overhead and below the knees, including bending, twisting, pulling, and stooping., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance., • Post caution signs (e.g., wet floor signs) to limit traffic when necessary., • Respond promptly to requests from guests, Front Desk, or At Your Service requests., • Identify and report preventative or other maintenance issues in public areas or guest rooms., • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs., • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. CRITICAL COMPETENCIES Interpersonal Skills Diversity Relations Team Work Customer Service Orientation Personal Attributes Safety Orientation Presentation Dependability Integrity Physical Abilities Physical Strength CANDIDATE PROFILE Education No High school diploma/No G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration /Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled. I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.

Job Description Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking An organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members., • An individual that adopts a proactive mindset and has excellent communication skills., • Dedicated to enhancing both the guest and team member experience., • Committed to upholding the highest standards of cleanliness and operational efficiency., • Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies., • Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met., • Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality., • Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations., • Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage., • Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues., • Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness., • Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service., • Bachelor's Degree or relevant work experience required., • Minimum of two years of guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred., • Ability to stand for long periods of time required.

Job Description Overall Scope & Responsibility: Supervise the overall functions of the Housekeeping Department. Ensure room and inventory control. Work closely with Front office department to meet guest requests and hotel demand. Essential Duties: • Open housekeeping: check rooms inventory, assign rooms to room/suite attendants., • Inspect rooms, showrooms, VIP and suites., • Complete reports, verify status reports; report clean suites to hotel front desk, • and/ or load into automated property management systems., • Communicate discrepancies with Front Desk., • Monitor payroll reports and work schedules., • Monitor lost and found program., • Ensure stock rooms and carts are maintained with proper supplies., • Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions., • Promote team member loyalty and empowerment., • Communicate and coordinate with Engineering the repair and maintenance, • programs as related to guestrooms and public areas., • Monthly linen inventory., • Ensure special guest requests are followed though., • Manage the daily flow of the Department. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Consistent record of meeting sales, customer service and operations objectives., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Excellent management and leadership skills., • Must be able to work days, evenings, and weekends as necessary.

Job Description • Perform final, detailed inspections of every unit after HUS cleaning is complete using a standardized digital checklist (Hosteeva), • Inspect all areas including living spaces, bedrooms, kitchens (appliances, cabinets), bathrooms, balconies, and closets for cleanliness, spotlessness, and order, • Verify all amenities are fully stocked and aligned with DOMUS brand standards (e.g., coffee kits, toiletries, linens), • Identify and document maintenance issues, damage, or missing items; create immediate work orders for the engineering team, • Officially update unit status from “Cleaned” to “Inspected & Verified – Guest Ready” in the PMS; no unit released without QA sign-off, • Audit third-party Housekeeping Service (HUS) performance against SLA, • Provide immediate, constructive feedback and retraining to HUS supervisors for any deficiencies, • Document recurring quality issues and participate in weekly performance reviews with HUS management and operations leadership, • Oversee daily linen and towel replacement program to ensure effectiveness and hygiene, • Supervise systematic rotation of linen stock to ensure even wear and tear, • Conduct weekly audits of linen closet par levels and coordinate with laundry vendor to prevent shortages, • Inspect laundered items and reject any stained, frayed, or damaged linens and towels, • Generate daily QA reports outlining units inspected, pass/fail rates, common defects, and HUS performance metrics, • Maintain clear, professional, and timely communication with Front Desk/Guest Services regarding room status and delays, • Escalate critical issues impacting guest arrivals to the Director of Operations immediately, • Uphold and enforce all DOMUS brand standards, safety protocols, and loss prevention policies, • Ensure compliance with all local health and safety regulations Qualifications & Skills • Experience: Minimum of 2-3 years in housekeeping inspection, executive housekeeping, or rooms management in a hotel or premium short-term rental setting. o Proficiency with Technology: Comfort using PMS, inspection apps, and communication tools (Hosteeva, WhatsApp). o Leadership & Communication: Ability to provide firm, fair feedback to vendor staff and collaborate with internal teams. o Time Management: Ability to efficiently inspect multiple units under time pressure, especially during high-occupancy turnover days.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more What We're Looking For: An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are: • A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment., • Service focused and committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure., • Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment., • Manage daily operations of the Front Office Team., • Responsible for leading and delivering exceptional guest experience., • Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards., • Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction., • Oversee room allocations based on guest preferences and coordinate with housekeeping., • Implement training programs while mentoring staff to foster professional growth., • Serve as the primary contact for internal and external inquiries., • Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance., • Prepare performance reports for management on operational effectiveness and guest feedback., • Collaborate on initiatives to promote hotel services and enhance operational efficiency., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of two years guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred., • Ability to stand for long periods of time required., • Front Desk Team

Job Description Summary: The Ambassador is responsible for leading daily lobby operations to ensure a seamless, welcoming, and high-quality guest experience in a condo-hotel hybrid environment. This role requires operational leadership, hands-on guest interaction, proactive problem-solving, and mentoring other team members to deliver exceptional service. Job Duties: • Make every interaction a positive experience for guests and team members., • Act as the primary point of contact for complex guest or resident inquiries and service, • requests., • Anticipate guest needs and proactively address potential service issues., • Model exemplary hospitality behaviors, setting the standard for the Hotel team., • Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently., • Maintain consistent follow-up on guest concerns to ensure satisfaction., • Maintain accurate records of incidents, work orders, and guest feedback., • Ensure lobby and public areas are organized, safe, and presentable at all times., • Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency., • Support cross-departmental, • Maintain a polished appearance and friendly and professional demeanor at all times., • Convey a consistently upbeat, welcoming, and genuine attitude., • High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!, • Strong interpersonal, communication, and problem-solving skills., • Ability to handle guest complaints and escalations diplomatically., • Tech-savvy: familiarity with property management systems, work order platforms, and communication tools., • Flexible schedule, including weekends, holidays, and varied shifts., • Minimum 3 years of experience in hospitality, front desk, or guest relations preferred., • Bilingual (English/Spanish) preferred., • Genuine, thoughtful, and attentive care toward guests, residents, and team members., • Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism., • Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.

Job Description Events and Office Coordinator Courtyard Coconut Grove, Miami 33133 JOB OVERVIEW: The Sales & Office Coordinator is a hybrid role that combines support responsibilities in sales and events with supervisory oversight of hotel operations. This position ensures seamless assistance to the Sales and Catering team while also supporting and overseeing daily operations across multiple departments, including Events, Food & Beverage, Front Desk, and Administrative Services. The coordinator must be detail-oriented, proactive, and flexible—able to manage client communication and event administration while guiding operational teams to deliver service excellence and achieve hotel goals. ESSENTIAL JOB FUNCTIONS: Sales & Event Coordination: • Serve as a first point of contact for incoming sales inquiries; respond promptly and professionally to clients and partners., • Support Sales and Catering with room blocks, reports, group resumes, BEOs, billing details, and client communications., • Assist with pre-event, main event, and post-event stages, ensuring smooth execution and client satisfaction., • Develop knowledge of hotel products, services, function space, F&B offerings, and AV to support sales and event success., • Utilize digital sales and hotel systems (Delphi, CI/TY, PMS, POS) to maintain accurate records and reporting., • Coordinate and assist with daily operations in the front desk, F&B outlets, events, and administrative areas as scheduled or assigned., • Coverage of Front Desk Shifts, • Coverage of Bistro Shifts, • Coverage of Housekeeping Supervisor Shifts, • Coverage of Banquet Setup and Execution Shifts, • Administrative tasks as assigned, • Support departmental compliance with hotel policies, standards, and procedures., • Provide supervisory guidance when needed, helping staff resolve issues and maintain accountability., • Collaborate with the events team to ensure successful execution of meetings, banquets, and special events., • Monitor event setup, service, and breakdown; step in to provide hands-on support when necessary., • Respond to and resolve guest inquiries and concerns promptly and effectively., • Ensure consistent delivery of high-quality guest service across sales and operational touchpoints., • Assist with VIP, group, and event-related guest services., • Follows safety and security procedures and rules., • Comply with attendance rules and be available to work on a regular basis. • Proven experience in event planning, coordination, or a related field., • Exceptional organizational skills with an eye for detail and the ability to multitask effectively., • Strong communication and interpersonal skills, with the ability to build and maintain positive client relationships., • Proficiency in Microsoft Office Suite and event management software., • Ability to work flexible hours, including evenings and weekends, to accommodate event schedules., • High level of professionalism and a customer-centric attitude. Join our team at Courtyard Coconut Grove, where your passion for hospitality and exceptional organizational skills will contribute to creating unforgettable experiences for our guests. We offer a supportive work environment, opportunities for professional growth, and a chance to be part of a globally recognized hospitality brand. We look forward to welcoming a new member to our team who shares our commitment to excellence in hospitality.

Company Description MIA Hospitality Management (MIAHM) is a results-driven hotel management company founded by industry owners. With a foundation built on Mastery, Innovation, and Assurance, we combine decades of property ownership insight with operational excellence to deliver outstanding guest experiences. As an approved management company for Marriott International and Hyatt, MIAHM provides customized solutions to maximize profitability and ensure transparency for hotel owners. We are committed to fostering a culture of creativity, integrity, and long-term value creation. Role Description The Operations Task Force Manager is a hands-on, flexible role responsible for supporting hotel operations across multiple properties in Florida. This position provides on-site coverage and operational support in key departments including Front Desk, Food & Beverage, Housekeeping, Catering/Sales Coordination, and basic accounting functions. The Task Force Manager will travel between properties as needed to address staffing gaps, support high-demand periods, and ensure consistent service standards. Current locations include Miami (5 properties), Fort Lauderdale (1), and FL Space Coast (1), with potential for expansion. Key Responsibilities • Provide operational coverage across departments including Front Desk, Housekeeping, F&B, Sales/Catering coordination, and accounting support, • Travel between hotel properties based on business needs and staffing priorities, • Step into short-term assignments to support staffing shortages, new openings, or peak periods, • Ensure service standards and brand expectations are consistently met across all locations, • Assist with training and onboarding of new team members at the property level, • Support hotel managers with day-to-day operational challenges and process improvements, • Monitor guest satisfaction and assist in resolving service issues when needed, • Maintain flexibility to adapt to changing operational needs across the portfolio Qualifications • 3–5 years of experience in hotel operations (multi-department experience preferred), • Prior experience with Marriott and/or Hyatt brands strongly preferred, • Strong understanding of Front Desk, Housekeeping, and/or F&B operations, • Willingness and ability to travel frequently between Florida properties, • Highly adaptable, hands-on, and solution-oriented mindset, • Strong communication and organizational skills, • Ability to work independently and integrate quickly into different teams, • Basic knowledge of hotel systems and accounting processes is a plus Why Join Us? -Be a part of a fast growing organization with career growth opportunites • Exposure to multiple properties and departments, • Opportunity to grow into senior operations leadership roles, • Dynamic role with variety and impact across the organization

GENERAL SUMMARY The Executive Operations Administrator exhibits a high level of professionalism, proactive thinking, and the ability to anticipate the needs of C-level executives and campus operations. This individual must possess the capability to manage sensitive and confidential information while supporting executive leadership. The position requires comprehensive administrative and operational support, as outlined below. The successful incumbent will have advanced proficiency in Microsoft Word, Excel, and PowerPoint, along with exceptional written and verbal communication skills. Key responsibilities include coordinating activities and communications across multiple campuses, departments, and programs on behalf of the Chancellor and executive leadership. The role will also overseeing event logistics, managing complex calendars for C-level executives, organizing domestic and international travel, tracking executive team budgets and time off, and compiling data reports. Additionally, the incumbent will be responsible for creating and editing time-sensitive presentations, handling phone communications, and managing expense reporting and spreadsheets to support institutional needs. This role requires a proactive individual capable of leading high-level administrative functions and ensuring the smooth operation of campus activities. ESSENTIAL DUTIES AND RESPONSIBILITIES Include but are not limited to the following categories: Calendaring • Coordinate, schedule and update of calendars across time zones and geographies., • Collaborate with other administrative assistants to coordinate university meetings, group discussions and ongoing executive-level committee meetings on behalf of the Chancellor., • Compile and distribute meeting agendas and minutes for executive level meetings., • Provide primary support for meetings to include, but not limited to, arranging meeting logistics, preparing agendas, collecting any supporting information, and compilation/distribution of meeting minutes., • Work in collaboration with IT department to ensure a smooth and seamless meeting experience. Meeting platforms include live meetings/interactive software, video conferences, conference calls, Town Halls, etc., • Coordinate offsite meetings and logistics, and associated hotel accommodations, catering, room set up, document preparation, etc., • Manage and prepare expense reports using online expense portal and/or manual methods; submit for reimbursement., • Proactively manage any extraordinary expenses to ensure appropriate approval prior to expenditure., • Manage domestic and international travel itineraries to include coordinating travel and lodging arrangements, updating calendars with travel information and confirming reservations., • Conduct research as needed for travel arrangements to ensure efficiency and cost-effectiveness., • Provide a bridge for smooth communication between the senior leader’s office and internal departments, while demonstrating credibility, trust and support., • Prepare general communications to ensure timely and clear dissemination of university-critical information., • Prepare documents such as spreadsheets and PowerPoint presentations, create and maintain organizational charts, handle correspondence, take meeting minutes, and prepare documents as directed., • Prepare, process, and maintain database for special reports, including invoices, check requests, time off forms, expense reports, memberships, subscriptions and other needs as directed., • Establish an organized system for maintaining regular and confidential files and records., • Anticipate the needs of the institution; assume responsibility for projects and make recommendations about current processes and procedures., • Act as the first point of contact for potential students and guests in the reception area; responsible for dealing with inquiries on the phone and face-to-face., • Serve as the senior leader’s administrative liaison to the USAHS Board of Directors., • Assist board members with travel arrangements, lodging, and meal planning as needed., • Maintain discretion and confidentiality in relationships with all board members., • Comply with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format. OTHER DUTIES AND RESPONSIBILITIES May perform other duties and responsibilities that management may deem necessary from time to time. TRAVEL/AVAILABILITY: • US domestic travel required to campuses; must be able to travel to support university events including Board meetings, awards ceremonies, etc. in support of the Office of the Chancellor., • May require occasional evening and weekend work as needed for business needs and to support the senior executive’s agenda. POSITION IN ORGANIZATION REPORTS TO: University Chancellor POSITIONS SUPERVISED: Customer Service Coordinator and Student Workers on occasion. TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Must be a detail-oriented self-starter who can work both individually and in a collaborative team environment; have the ability to handle multiple tasks in a constantly changing environment., • Strong ability to multitask and handle competing priorities, solid organizational skills, and a customer service orientation., • Demonstrates critical thinking skills to synthesize information quickly to determine the appropriate path for action and resolution., • Excellent written and verbal communication skills; excellent listening and assimilation skills and the ability to thrive in a fast-changing environment., • Ability to manage confidential information with integrity, discretion and a high level of trust and integrity, • Must possess solid and advanced level skills in MS Outlook, Word, Excel, PowerPoint, and SharePoint; knowledge of Visio is a plus. EDUCATION and/or EXPERIENCE • High school diploma required. Secondary education or a degree in a business school, trade school or an associate degree highly preferred., • A minimum of 5 -7 years of administrative support experience, preferably at the executive level, experience working in higher education is highly preferred. BUSINESS COMPETENCIES • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives., • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations., • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity., • Drives Results - Consistently achieving results, even under tough circumstances., • Innovation - Creating new and better ways for the organization to be successful., • Customer Focus - Building strong customer relationships and delivering customer-centric solutions. WORK ENVIRONMENT Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. Physical requirements of this position include the following: X Lifting up to 30 lbs.

Job Description Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are: • A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges., • Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure., • A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment., • Manage daily operations of the Front Office Team., • Responsible for leading and delivering exceptional guest experience., • Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards., • Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments., • Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction., • Oversee room allocations based on guest preferences and coordinate with housekeeping., • Implement training programs while mentoring staff to foster professional growth., • Serve as the primary contact for internal and external inquiries., • Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance., • Prepare performance reports for management on operational effectiveness and guest feedback., • Collaborate on initiatives to promote hotel services and enhance operational efficiency., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Bachelor's Degree or relevant work experience required., • Minimum of two years guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred., • Ability to stand for long periods of time required., • Front Desk Team

Job Description Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction. The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Experience and Education • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s)., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential. Employee reports directly to the Association Manager of the community and is to take direction only from the Manager Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(K) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement Who You Are: • A relationship builder with a dynamic approach to developing connections, • An analytical thinker who is able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership, • An assertive leader who confidently defends a point of view and becomes a driving force for change when needed, • Detail oriented, organized and able to prioritize work load, • Agile in multi-tasking and able to make sound decisions based on available information, • Oversee daily Revenue Management processes for the hotel such as running & distribution of reports, pricing and inventory management, • Manage Definite Groups, including:, • Complete the Group Forecast, • Create Group Plug forecast (based on rooms and meeting space availability), • Review and Update Definite group wash weekly for monthly forecasts, • Present Group forecast to DOSM/DORM/DOS, • Evaluate and Approve requests for additional rooms from Sales, Event Managers and Group DSAs, • Ensure accuracy of Turnovers / Addendums turned by Group Desk, • Conduct Group Pickup Meeting and assist and direct Analyst on managing the daily group cut-offs, • Oversee Group Strategy, including:, • Review, analyze and edit MARs, Transient Protected and IDeaS Group Pricing seasons, • Provide Group Displacement Analysis and Follow Up for Outstanding Business Review decisions, • Participate and Provide Analytics for Daily Business Review. Run the meeting in the absence of the DORM, • Attend and participate in Revenue Meeting, and run the meeting in the absence of the DORM, • Monitor IDeaS G3 to approve recommended rates, length-of-stay patterns, and Demand analysis; review with DORM & DOSM., • Incorporate data from TravelClick BI tools into hotel's Revenue Strategies, • Analyze Weekly and Monthly STAR Reports and apply lessons learned to future months and years, • Implement ”13th Month” strategies so that inventory rolling into the 365-day booking window is selling with the correct rates and restrictions, • Implement Special Event strategies as necessary, • Approve Favor Rate requests, • Assist with monthly Forecast and annual Budget, • Assist with renovation displacement scenarios, • Assist in Management and development of Revenue Analyst, • Liaise with the Front Desk on Upsell strategy, • Champion Revenue Management thinking and processes across all departments in the hotel, • Ad-hoc analysis as necessary, • Cover DORM duties in their absence (with support from RDORM and CDORM), • Experience: Previous Hotel Revenue Management experience, • A thorough understanding of Hotel Operations, either through education or through prior work experience., • Analytical thinker; able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership, • Excellent computer skills; advanced experience with Microsoft Office applications, specifically Microsoft Excel, • Must have excellent written and oral English communication skills and telephone etiquette skills, • Must be able to type 25+ wpm, • Must be flexible to work any shift, including weekends and holidays, if required, • Previous hotel operations experience, • Previous supervisory experience, • Proficient with Opera PMS, Delphi.fdc and IDeaS G3 (or equivalent systems).

Job Description Place of Work: Front Desk Division: Front Office Responsible To: Front Office Manager Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign. Essential Duties: • Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups), • Escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities., • Offers ice to each arriving guests upon delivery of luggage., • Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance., • Provides directions to nearby attractions., • Initiates requests to taxi cab companies upon guest requests., • Places newspapers in bags and delivers them to guest rooms., • Runs errands for guests, off property such as purchase or pick up of items., • Delivers faxes, packages, mail etc to guestrooms., • Maintains and posts hotel reader boards and public area signage., • Cleans and polishes bell carts and other equipment used in the department., • Maintains a guest log sheet daily., • Answers bell desk phone and provides information as needed., • Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest., • Ensure Hotel entrance and Lobby area are clean and presentable at all times. Job Knowledge, Skills, & Abilities • Excellent interpersonal and problem resolutions skills., • Excellent communication and organization skills, • Walking and standing for long periods of time, • Must be able to lift up to 75lbs., • Minimum of one year of customer service experience No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building. Duties and Essential Functions • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Team is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Team seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While the role is generally limited to Front Desk Operations or other operations/departments, if any, the Resident Services Team acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a standing position. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Education and Experience • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s)., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential., • Must have the ability to learn and utilize specialized hospitality and related software required. Position Supervision Employee reports directly to the Operations Manager of the community and is to take direction only from the Managers assigned to them. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description JOB DESCRIPTION The Front Office Supervisor supports the Front Office Manager in overseeing the daily operations of the front desk and guest services team at Angler’s Hotel – Miami Beach. This position ensures that guest arrivals, departures, and in-house services are handled efficiently while maintaining the highest standards of hospitality and service. The Front Office Supervisor provides leadership and operational support to Guest Service Agents and front desk staff, ensuring smooth operations, accurate guest account management, and prompt resolution of guest concerns. RESPONSIBILITIES Essential Functions • Supervise daily front desk operations and support Guest Service Agents during assigned shifts., • Ensure efficient and professional check-in and check-out processes for guests., • Monitor daily arrivals, departures, and room availability to maintain operational flow., • Assist with room assignments and coordinate with housekeeping regarding room readiness., • Review guest reservations, traces, alerts, and special requests to ensure proper handling., • Provide support for VIP arrivals, loyalty program members, and special guest accommodations., • Assist with resolving guest concerns, service recovery situations, and operational issues., • Monitor front desk cash handling, billing accuracy, and credit card authorizations., • Review guest folios and billing information to ensure accuracy prior to checkout., • Communicate operational updates and guest issues to management and other departments., • Ensure front desk workstations are organized and properly stocked with supplies., • Support training and coaching of Guest Service Agents to maintain service standards., • Maintain compliance with hotel policies, safety procedures, and operational guidelines. Additional Responsibilities • Assist the Front Office Manager with scheduling, shift coverage, and operational planning., • Participate in team briefings, shift pass-on reports, and operational meetings., • Support onboarding and training of new front desk team members., • Monitor guest feedback and assist with service improvement initiatives., • Maintain communication with housekeeping, engineering, and other departments to ensure efficient hotel operations., • Assist with operational reporting and documentation as required., • Perform additional duties as assigned by management. PERSONAL COMPETENCIES • Strong leadership and supervisory skills, • Excellent guest service and interpersonal communication abilities, • Strong organizational and problem-solving skills, • Ability to manage multiple priorities in a fast-paced hospitality environment, • Professional demeanor with strong attention to detail, • Ability to motivate and support team members EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS • High School diploma or equivalent required; college coursework in Hospitality Management preferred, • Minimum of two (2) years of front desk or guest services experience in a hotel environment, • Previous supervisory experience preferred, • Experience with Property Management Systems (Opera or Medialog preferred), • Proficiency with Microsoft Office and front desk systems, • Fluency in English required; Spanish preferred; French is a plus, • Ability to work flexible schedules including evenings, weekends, and holidays PHYSICAL DEMANDS & WORKING CONDITIONS Physical Requirements • Ability to stand and walk for extended periods (up to 8 hours per shift)., • Ability to use computers, telephones, and other office equipment., • Hospitality environment with frequent guest interaction., • Fast-paced front office setting requiring multitasking and attention to detail., • Work performed primarily indoors with varying levels of activity depending on occupancy. INTENT AND FUNCTION OF THE JOB DESCRIPTION The Company reserves the right, at any time with or without notice, to modify job duties, reassign responsibilities, or assign additional tasks as business needs require. Employees may be asked to perform other duties that support the successful operation of Angler’s Hotel.

Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk and guest service operations to ensure seamless, welcoming, and efficient guest experience. Job Responsibilities: • Assist in recruiting, training, coaching, and supervising front desk staff, receptionists, concierge, and reservation agents., • Schedule staff coverage, monitor attendance, and conduct performance evaluations., • Foster a high-energy, guest-centric culture and provide on-the-spot feedback and recognition., • Oversee check-in/check-out processes, reservations, room assignments, and guest billing., • Upsell rooms and ancillary services to maximize revenue and guest satisfaction., • Monitor front desk standards, appearance, and service delivery to ensure consistency with brand guidelines., • Address escalated guest requests and complaints promptly, professionally, and with a focus on guest recovery., • Maintain strong relationships with VIP guests and ensure personalized service., • Collect and respond to guest feedback, implementing corrective actions as needed., • Identify opportunities for upselling, promotions, and loyalty initiatives., • Coordinate with Housekeeping, Maintenance, Security, and Food & Beverage to ensure smooth operations and guest satisfaction., • Experience: Minimum 1–2 years in front office/guest services with prior supervisory or team-leading responsibilities., • Proficiency with Property Management Systems (PEP) and MS Office; basic accounting and reporting skills., • Language: English and Spanish, • Flexible to work shifts, weekends, holidays as required. HS Diploma or equivalent. Experience Experience: Hilton experience required; 1–2 years in front office/guest services and prior supervisory or team-lead experience. Job Type Full-Time Benefits • Accrued Vacation, • Holiday Pay, • Health Insurance, • Dental/Vision/401k

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. RESPONSIBILITIES AND AUTHORITIES: * Always treats guests with courtesy and respect in a variety of situations. * Displays honesty & integrity. * Oversees the Front Office Department – Lobby Hosts. * Conducts pre-shift meetings. * Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. * Motivates and develops team members. * Maximizes room sales, room revenue and profit. * Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES: * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis * Supervise and support Front Desk Agents and other guest service staff, ensuring they adhere to hotel policies, procedures, and service standards * Handle guest check-ins and check-outs in a timely and efficient manner, addressing any special requests, inquiries, or issues. * Ensure that all guests receive personalized, professional, and prompt service from the Front Desk team * Embraces and effectively lives Arlo Hotels values and culture. * Takes personal ownership of resolving service issues and creating memorable guest experiences * Lead by example, demonstrating professionalism, attention to detail, and superior customer service * Monitor guest feedback, including online reviews, surveys, and direct feedback, and implement corrective actions where necessary * Create and maintain a positive and motivated work environment, fostering teamwork, collaboration, and communication across the department * Ensures work is completed to include shift closings, room deposits and refunds. All necessary paperwork is completed. * Maintain prompt, courteous, and professional communication to quickly resolve all guest inquiries * Conducts performance reviews with reporting team members. * Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. * Manages same day rooms inventory and rate yielding. * Completes other duties as assigned by the Director of Front Office * Demonstrates scheduling flexibility to support business levels, staffing needs, and overall hotel operations. Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: * Hospitality Diploma or Degree preferred * Minimum 2 – 3 years in a management position Knowledge: * Hospitality or customer service * Opera experience.

Job Description The role… At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services and reception desk. As Assistant Front Office Manager, you will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments. A successful Front Office Assistant Manager will manage staff schedule, inventory and bookkeeping. In conjunction with the Front Office Manager the FOAM ensures seamless, positive and efficient experience for all members and guests. Organized, engaging, professional that can quickly make decisions in a high-volume and demanding environment! Main Duties • Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience, • Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service, • Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival, • Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co., • Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable, • Ensure all new hires are provided a proper New Hire Training process with all new employees, • Communicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budget, • Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries, • Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained, • Minimum of 3+ years' experience working and 1+ year of FO Supervisory experience, • Detail oriented, ability to multitask and work in a fast-paced environment, • Computer skills, Excel, MS Word, MRM, Salesforce and Opera preferred, • Customer services oriented and excellent verbal and written communication skills, • Bilingual language skills a plus, • Hospitality Degree preferred, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to guests. This role involves managing front desk staff, concierge, valet, bell staff and PBX operators, coordinating guest requests, and maintaining a welcoming and professional atmosphere. The Front Office Manager will also work closely with other departments to ensure guest satisfaction and address any concerns promptly. RESPONSIBILITIES: • Manage daily operations at the front desk, ensuring high standards of guest service and satisfaction., • Supervise, train, and evaluate front desk staff, concierge, bell staff and PBX operators ensuring adherence to hotel policies and procedures., • Coordinate check-in/check-out processes, ensuring accuracy in guest billing and reservations., • Resolve guest complaints and concerns promptly and professionally, maintaining a positive guest experience., • Monitor and maintain the front desk’s inventory of supplies, ensuring adequate stock levels., • Handle special guest requests and ensure they are fulfilled in a timely manner., • Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction., • Oversee the scheduling of front office shifts to always ensure adequate coverage., • Maintain and update guest records, ensuring confidentiality and compliance with data protection laws., • Conduct regular front desk audits, reporting any discrepancies or issues to the Director of Front Desk., • Assist with the development and implementation of front desk training programs., • Ensure proper security protocols are followed at the front desk, including guest verification and access control., • Support marketing and sales efforts by assisting with guest loyalty programs and promotional activities., • Prepare reports on front desk performance, guest feedback, and other relevant metrics., • This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. QUALIFICATIONS: • Proven experience in hotel front desk or customer service roles, with at least 3 years in a supervisory capacity., • Strong leadership and team management skills., • Excellent communication, interpersonal, and problem-solving abilities., • Ability to remain calm and composed in high-pressure situations., • Knowledge of front office operations, including reservations, guest services, and billing., • Proficiency with hotel management software (e.g., Opera, Fidelio, etc.) and Microsoft Office., • Strong organizational skills with the ability to multitask and prioritize., • Flexible schedule availability, including evenings, weekends, and holidays. EDUCATION: • Bachelor’s degree in hospitality management, Business Administration, or related field, or equivalent experience. REASONING ABILITY: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Place of Work: Front Desk Division: Front Office Responsible To: Front Office Manager Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign. Essential Duties: • Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups), • Escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities., • Offers ice to each arriving guests upon delivery of luggage., • Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance., • Provides directions to nearby attractions., • Initiates requests to taxi cab companies upon guest requests., • Places newspapers in bags and delivers them to guest rooms., • Runs errands for guests, off property such as purchase or pick up of items., • Delivers faxes, packages, mail etc to guestrooms., • Maintains and posts hotel reader boards and public area signage., • Cleans and polishes bell carts and other equipment used in the department., • Maintains a guest log sheet daily., • Answers bell desk phone and provides information as needed., • Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest., • Ensure Hotel entrance and Lobby area are clean and presentable at all times. Job Knowledge, Skills, & Abilities • Excellent interpersonal and problem resolutions skills., • Excellent communication and organization skills, • Walking and standing for long periods of time, • Must be able to lift up to 75lbs., • Minimum of one year of customer service experience No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description About Yurbban Hospitality Group At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. We're Looking for an Assistant of Front Office Director Under the guidance of Director of Front Office, ensure guest services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property by coordinating the process of receiving and resolving guest issues and requests. Gain guest loyalty by utilizing the provided systems and tools consistently and efficiently while providing leadership and direction for the front office department, including training, motivating and managing the employees. Responsibilities: • Supervise front office employees and oversee valet department to ensure prompt and complete resolution of guest calls and requests, • Monitor trip advisor campaigns, VIP arrivals, breakfast coupons, office supply inventory and commission reconciliations., • Oversee the front office department operation and ensure all telephone calls/inquiries are answered within three rings and using proper telephone etiquette, • Ensure each employee is expected to carry out, within their capabilities, all reasonable requests by management, • Track all guest issues from various sources and report results. Identify trends for resolution., • Address complaints; serve as manager on duty as needed, • Ensure all guest requests/issues are logged, • Track and maintain records of all guest issues and recovery from tripadvisor/guest alerts/glitch log in HUBOS (once implemented), • Monitors and reviews guest comments via the reviewpro to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary, • Ensure that all department equipment is in proper working condition and that department areas and storerooms are clean, • Perform departmental administrative duties, • Assist in recruitment, hiring, training, orientation of and communication to department personnel., • Schedule and supervise staff to ensure prompt, friendly, and attentive service, • Ensure compliance of brand standards, operating procedures and policies, • Facilitates the training and development of all employees to Yurbban Hospitality Group standards., • Participate actively in front desk up-selling and cross-selling., • Bachelor's degree preferred. High school diploma or equivalent required, • Minimum two (2) years of management experience in a front office leadership role, preferably in an upscale or lifestyle brand hotel, • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values, • An intermediate to proficient understanding of computer systems such as: roommaster, lightspeed, HUBOS, microsoft word, excel & outlook is preferred, • Enter and locate work related information using computers and/or point of sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment and have a high level attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak and understand english., • Must be able to work inside and outside at all times of the year as needed, based upon business volumes. Work Location: Miami South Beach, FL. Physical Demands: This position requires the ability to sit for extended periods while working at a computer, and requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. Without assistance and to push and pull up to 150 lbs. With appropriate equipment. Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Exempt What We Offer: • Salary according to position and experience, • Career growth opportunities within a fast-expanding group, • Continuous training through Yurbban Academy, • A workplace where professionalism and great atmosphere go hand in hand, • Quarterly afterworks and teambuilding activities, • Paid Time off, Holidays paid + your birthday off, • Discounts on all national and international stays for you, your family, and friends., • Discounts on Wellness and GYMs Join Yurbban Hospitality Group!

Job Description Job Description Summary/Objective The Bell Person will be responsible for genuinely caring about our guest; assisting with arrivals and departures, making strong emotional connections by providing a guest-centric service at all times. Responsible for the first impression given to guests arriving and departing from the hotel. Delivery of guest luggage and/or packages as well as internal messages and deliveries coordinated by the concierge. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Report to work at the scheduled time, neatly groomed and in the correct uniform., • Ensure the guest arrival experience is warm and welcoming and in accordance with hotel guidelines. Work closely with Valet if an automobile is involved., • Wear radio and ear piece for communication within the department and hotel. (If applicable), • Open the hotel front door for guests arriving and departing the hotel., • Open and closes car doors for arriving and departing guests, when valet employees are otherwise occupied., • Assist guests in securing taxis as requested and ensuring that taxis are always available., • Ensure the security of guest luggage at all times throughout the delivery and pick up service., • Follow all logging procedures set by the department on items received/delivered., • Ensures that main entrance area is clean and tidy at all times., • Assist guests with directions and offer to carry any articles to or from waiting for transportation., • Be familiar with giving local directions, distances, timing and fares of taxi companies., • Time management., • Decision making., • Customer and guest focus. This position has no supervisory responsibilities. Work environment While performing the duties of this job, the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • High School or College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral., • Must be able to lift up to 50lbs., • Ability to bend and stretch frequently and to stand for long durations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Hampton Inn Coconut Grove hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do • Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service., • Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same., • Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures., • Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards., • Recruit, mentor, train, and support all front desk staff enabling them to perform at their best., • Provide regular development opportunities for front desk staff to improve our leadership pipeline., • Oversee the financial control procedures for cash, vouchers, inventories, and receivables., • Produce accurate financial reports in a timely manner., • Competitive Salary: We believe in recognizing and rewarding our team members for their hard work., • Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!, • Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!, • Medical Benefits coverage., • Paid holidays and vacation time., • 401k Retirement Plan. EDUCATION AND EXPERIENCE • Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred., • 1-2 years of customer service leadership preferred., • Exceptional verbal and written communication skills., • Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments., • Ability to cultivate a productive team that embodies PEACH., • Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand for prolonged periods of time., • Must be able to lift up to 50 pounds. Less than 5>#/p### AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We’re actively seeking a Leasing Consultant for Dorsey in Wynwood. This role will collaborate directly with the property management team to provide residents with great service. To earn potential tenants' commitment, it is essential to pay attention to their needs, provide solutions, and support them throughout the leasing process. Essential Functions and Responsibilities: • Interview prospective tenants while adhering to Fair Housing Standards., • Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms., • Fills out the lease form or agreement and collects the security deposit., • Periodically inspects the state of the property and makes arrangements for essential maintenance., • Compiles a list of available rental units., • Identifies potential prospects., • From start to finish, managing the leasing/renewal process., • Provide exceptional customer service and build great working connections with our residents., • Answers incoming calls and voicemails professionally and promptly., • Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations., • Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status., • Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date., • Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs., • A high school diploma or its equivalent is preferred., • 2 years of experience in customer service, hospitality, Conventional or HUD properties, or multifamily real estate., • Previous leasing experience is a plus, not a requirement., • It is vital to have a strong customer service orientation and presenting abilities., • Working experience with MS Office Suite (Word, Excel, PowerPoint)., • Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus., • Base Salary + Performance Bonus., • Medical, dental, vision, legal services, flexible spending account, and commuter benefits., • The benefits package includes 100 percent employer-paid life and disability insurance., • Employer Matching 401k, • Employee Engagement and Wellness programs., • Company-paid Vacation, Sick, Personal, and Holiday Time. We are a Drug-Free Workplace. Company DescriptionTRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.

Job Description Place of Work: Front Desk Division: Front Office Responsible To: Front Office Manager Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign. Essential Duties: • Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups), • Escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities., • Offers ice to each arriving guests upon delivery of luggage., • Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance., • Provides directions to nearby attractions., • Initiates requests to taxi cab companies upon guest requests., • Places newspapers in bags and delivers them to guest rooms., • Runs errands for guests, off property such as purchase or pick up of items., • Delivers faxes, packages, mail etc to guestrooms., • Maintains and posts hotel reader boards and public area signage., • Cleans and polishes bell carts and other equipment used in the department., • Maintains a guest log sheet daily., • Answers bell desk phone and provides information as needed., • Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest., • Ensure Hotel entrance and Lobby area are clean and presentable at all times. Job Knowledge, Skills, & Abilities • Excellent interpersonal and problem resolutions skills., • Excellent communication and organization skills, • Walking and standing for long periods of time, • Must be able to lift up to 75lbs., • Minimum of one year of customer service experience No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description $20/hr – Receiving Associate / Package Room Attendant (Bilingual English/Spanish) – Apply Now Pay: $20.00 per hour Schedule: Thursday, Friday, Saturday | 6:00 AM – 6:00 PM Location: Bay Harbor Islands, FL Immediate Openings – Start ASAP Kingsley Security is hiring a Bilingual (English/Spanish) Receiving Associate / Package Room Attendant for a luxury condominium. This is a great opportunity for candidates with experience in warehouse, deliveries, front desk, customer service, or hospitality. No security license required. Paid training provided. What You’ll Be Doing • Receive and organize packages and deliveries, • Log deliveries and notify residents, • Assist delivery drivers, vendors, and contractors, • Keep the receiving area clean and organized, • Provide customer service to residents and staffWho Should Apply, • Warehouse / delivery / Amazon / FedEx / UPS experience, • Front desk, concierge, hotel, or customer service background, • Entry-level candidates with strong work ethic, • Reliable and organized individuals, • Must be bilingual (English/Spanish)Job Requirements, • Fluent in English and Spanish (required), • Available Thursday, Friday, Saturday (6:00 AM – 6:00 PM), • Able to stand/walk for long periods, • Able to lift up to 30 lbs, • Reliable transportation, • Valid IDWhy Apply, • $20/hr, • 3-day work week (full-time hours in 3 days), • Stable schedule, • Clean, professional work environment

Job Description Maintenance Technician (Hotel Experience) Courtyard Coconut Grove Job Description: As a Maintenance Technician, you will play a crucial role in maintaining the physical integrity of our hotel. Your expertise will contribute to delivering an outstanding guest experience by ensuring all equipment functions smoothly and the premises are safe and inviting. Key Responsibilities: • Perform routine inspections of the hotel premises to identify and address maintenance needs., • Respond promptly to maintenance requests and complete work orders efficiently., • Conduct repairs on mechanical, electrical, plumbing, and HVAC systems., • Assist in managing and maintaining the inventory of repair supplies and equipment., • Execute regular preventive maintenance tasks to prevent breakdowns and ensure the longevity of facilities., • Collaborate with the housekeeping and front desk teams to guarantee guest satisfaction., • Ensure compliance with health and safety regulations and promote a safe working environment., • Maintain accurate records of work performed and submit reports as required. Qualifications: • Previous maintenance experience in the hotel industry is preferred., • Strong knowledge of mechanical, electrical, plumbing, and HVAC systems., • Excellent problem-solving skills and the ability to work independently., • Strong communication and interpersonal skills., • Ability to handle multiple tasks and work efficiently under pressure., • Willingness to work flexible hours, including nights and weekends, as needed. **Benefits: • Competitive salary and potential for bonuses., • Health, dental, and vision insurance., • Paid time off and holiday pay., • Opportunities for professional development and career advancement., • Employee discounts on hotel stays and services. We look forward to welcoming a new team member who is passionate about maintaining the quality and functionality of our esteemed hotel. Courtyard Coconut Grove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description About Yurbban Hospitality Group At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. We're Looking for a Maintenance Technician! Responsibilities: As a Hotel Maintenance Technician, your day will start with a review of the maintenance log, addressing any pending issues to ensure that all systems are fully operational for the day ahead. Your expertise in plumbing, electrical, and HVAC systems will be essential as you perform both routine repairs and preventive maintenance on the hotels critical systems. Every task you undertake, from fixing a faulty light switch to ensuring the air conditioning is running smoothly, will contribute to the comfort and satisfaction of our guests. Throughout the day, you'll respond to maintenance requests from various departments, ensuring that everything from guest rooms to common areas is in perfect condition. Whether it's adjusting the temperature in a room or quickly addressing a plumbing issue, your ability to solve problems efficiently and with a sense of urgency will make all the difference in the guest experience. At Yurbban Hospitality Group, collaboration is key. You'll work closely with teams from housekeeping, front desk, and other departments to make sure maintenance activities are coordinated seamlessly, without disrupting daily operations. Theres a strong focus on maintaining our assets, and you'll be conducting regular inspections to identify any areas in need of attention, always with an eye for detail. In addition to your regular duties, you will play an important role in the hotel's longer-term projects. Whether were planning a room renovation or upgrading systems to be more sustainable, you'll contribute your technical expertise to ensure that these improvements are executed effectively. As part of this, you'll keep meticulous records of all your activities, including inspections and repairs, so that our maintenance records are always up to date. Safety is a priority at Yurbban, and you will be responsible for identifying any potential hazards and addressing them promptly, ensuring compliance with safety standards at all times. Lastly, we know that emergencies can happen at any time, so being on call for urgent maintenance issues outside of regular working hours is also a part of your role. Requirements: • Proven experience in hotel maintenance or a similar role., • Strong knowledge of plumbing, electrical systems, and HVAC systems., • Ability to read technical manuals and schematics., • Problem-solving skills with a proactive attitude., • Knowledge of safety procedures and regulations., • Availability to work flexible hours, including being on call for emergencies., • Solid understanding of general maintenance procedures and techniques., • Ability to troubleshoot and repair plumbing, electrical, and HVAC systems., • Strong attention to detail and a commitment to quality workmanship., • Certification in maintenance-related fields is a plus. Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required. Work Location: Miami South Beach, FL. Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Non-exempt What We Offer • Salary according to position and experience, • Career growth opportunities within a fast-expanding group, • Continuous training through Yurbban Academy, • A workplace where professionalism and great atmosphere go hand in hand, • Quarterly afterworks and teambuilding activities, • Paid Time off, Holidays paid + your birthday off, • Discounts on all national and international stays for you, your family, and friends., • Discounts on Wellness and GYMs Join Yurbban Hospitality Group!

Salary Range - $65k - $75k annually Class X by RIVANI is a revolutionary ultra-luxury office concept developed by Robert Rivani, transforming traditional workspaces into hospitality-driven, experiential environments. Located in the heart of Miami Beach, Class X is an incomparable sanctuary of ambition where hospitality, performance, wellness, and culture converge. Class X features true five-star amenities including a private speakeasy, world-class fitness, spa and wellness, valet, concierge, and high-end dining, all engineered to inspire its members through impeccable service in a world-class environment. We are looking for experienced, passionate, anticipatory hospitality professionals — the kind whose craft was forged in a five-star flagship hotel or resort, or a private club where the details mattered, and who are ready to put that training back to work in an environment built for it. Class X is operated by Black Briar Management, a foremost leader in luxury real estate management, and is held to the standards of the most decorated names in luxury hospitality — with Forbes Five-Star, AAA Five-Diamond, and Relais & Châteaux benchmarks anchoring the service culture. If you thrive in a fast-moving but never chaotic environment, want your craft on display, and take pride in service that is felt rather than announced, we want to hear from you. Apply today. POSITION OVERVIEW The Housekeeping Manager is the day-to-day operational leader of RIVANI's housekeeping team, responsible for ensuring that every common area, amenity space, and tenant-adjacent environment is maintained at a standard that reflects the building’s Class X positioning. This is a hands-on leadership role: you lead by example, hold your team accountable to measurable standards, and take personal ownership of the building’s presentation quality. At RIVANI, the lobby is not clean unless it is immaculate - and your team delivers on that every single day. CORE RESPONSIBILITIES • Team Leadership: Hire, train, supervise, and evaluate housekeeping staff. Set clear performance expectations, deliver real-time coaching and feedback, and model the work ethic and standards you expect your team to live by. Assign tasks, monitor daily performance, and address gaps directly and constructively. Build a team culture where high standards are understood, expected, and owned - not just enforced., • Cleanliness & Presentation Standards: Own the cleanliness standard for all Rivani’s common areas, amenity spaces, back-of-house corridors, lobbies, fitness facilities, and any applicable tenant areas. Establish cleaning protocols for each space and ensure adherence without exception., • Scheduling & Coverage: Develop and manage daily, weekly, and event-based cleaning schedules to always ensure complete coverage. Coordinate with the front desk, maintenance, and events teams to anticipate and respond to building activity., • Inventory & Procurement: Manage the full inventory of cleaning supplies, chemicals, equipment, and linens. Maintain appropriate stock levels, ensure proper storage and SDS compliance, and support cost-effective procurement aligned with budget parameters., • Quality Control & Inspections: Conduct regular, documented inspections of all cleaned areas. Identify deficiencies and address them immediately. Implement corrective protocols and track improvement over time. Maintain inspection records as part of Rivani’s quality management documentation., • Equipment Management: Ensure all housekeeping equipment is clean, functional, and properly maintained. Coordinate repairs, servicing, and replacements as needed to keep operations running without interruption., • Tenant & Guest Relations: Address tenant concerns and housekeeping requests with professionalism, urgency, and a genuine commitment to resolution. Every interaction is a service moment - own it accordingly., • Safety & Compliance: Ensure all housekeeping operations comply with OSHA standards, chemical safety regulations, and RIVANI's building policies. Conduct regular safety training and maintain a zero-incident safety culture., • Vendor Coordination: If external cleaning contractors are engaged, supervise their work, hold them to Rivani’s standards, and ensure contract deliverables are consistently met., • Reporting & Documentation: Maintain accurate records of cleaning schedules, inspections, inventory levels, supply orders, and staff performance. Prepare and submit reports as required by the General Manager., • Budget Support: Assist in managing the housekeeping operating budget, tracking supply expenditures and identifying efficiency opportunities without compromising cleaning standards. WHAT YOU BRING • 7–10 years of housekeeping experience, including at least 3–5 years in a lead, supervisory, or shift leader capacity in a 5-star luxury hotel or resort, • Deep knowledge of professional cleaning techniques, chemical handling, equipment operation, and sanitation protocols, • Demonstrated ability to lead, motivate, and hold accountable a team of frontline housekeeping staff, • Strong eye for detail - you notice what others miss and act on it immediately, • Proficiency in scheduling and inventory management tools; comfort with digital reporting platforms, • Bilingual English/Spanish required - this role requires full fluency in English and Spanish to lead a frontline team effectively, • Flexibility to work varied shifts including weekends, holidays, and event days as Rivani’s operational schedule demands, • Knowledge of OSHA standards, SDS procedures, and applicable health and safety regulations, • High school diploma or equivalent required; associate’s or bachelor’s degree in Hospitality Management or a related field strongly preferred PHYSICAL REQUIREMENTS • Ability to stand, walk, bend, reach, and lift throughout a full shift in an active building environment, • Ability to lift, carry, and manage cleaning equipment, supplies, and materials up to 40 lbs., • Ability to handle and properly manage cleaning chemicals and supplies in accordance with SDS protocols, • Comfort working across diverse building environments including pool deck, fitness facilities, and back-of-house spaces WHO YOU ARE • Proud of clean - you find genuine satisfaction in a space that is truly immaculate, • A leader who earns respect through consistency, presence, and doing the work alongside your team when needed - and who gives honest, constructive feedback because you care about their growth, not just their output, • Organized and structured in how you plan and schedule, but adaptable when the building throws you a curveball, • Tenant-aware - you understand that your work is the backdrop to the life that tenants experience at Rivani, • Accountable: if something in your area of responsibility isn’t right, you fix it without being asked, • A communicator who is equally effective with your team, the front desk, and the General Manager, • A developer of people: you coach in the moment, recognize effort and growth publicly, and hold your team to the standard with consistency and care - not just correction WHAT MAKES US DIFFERENT • Competitive benefits package provided. Details shared during the hiring process., • Monday to Friday primary schedule, • Onsite parking, • Rewards & Recognition programs Black Briar Management is an equal opportunity employer committed to a diverse, inclusive, and high-performing workplace.

Job DescriptionExecutive Assistant to C-Suite Miami, FLI On-Site I Full-Time About the Role This is not a typical Executive Assistant role. You will serve as the trusted partner and operational backbone of our CEO. This role goes far beyond traditional administrative support. It requires someone who thinks strategically, communicates with precision, and operates with a high degree of professionalism, discretion, and a genuine 10X mindset. You will be the connective tissue between the CEO and the broader organization - managing their schedule, travel, communications, live event logistics, and personal operations - ensuring nothing falls through the cracks and that they are always positioned to lead, perform, and close at the highest level. If you see executive support as a strategic function, not just a job - and you take pride in being the person who makes everything run - this role was built for you. This Role Is Not For You If... • You need rigid 9-5 boundaries. Evenings, weekends, and short-notice travel are real expectations - not occasional exceptions., • You wait to be told what to do. Our CEO needs a partner who operates three steps ahead, takes ownership without being asked, and arrives with solutions., • Own and manage a complex, high-volume executive calendar with zero margin for error - proactively resolving conflicts and prioritizing based on business goal, • Serve as a decisive gatekeeper for all meeting requests - approving, declining, or redirecting based on executive priorities, not just availability, • Manage all domestic and international travel logistics end-to-end, including private aircraft scheduling, ground transportation, hotel accommodations, contingency planning, and detailed itineraries, • Maintain relationships with aviation vendors, FBOs, and hospitality providers to deliver seamless, premium-level service, • Provide on-site executive support for a minimum of 20 live events per year, including weekend events, • Coordinate event-day logistics for executive appearances, speaking engagements, meet-and-greets, and VIP interactions, • Handle personal scheduling, supply ordering, errands, and ad hoc personal requests with the same professionalism applied to business tasks, • Support content capture, coordination, and scheduling in alignment with brand campaigns and the marketing team, • Assist in managing executive social media activity including draft reviews, posting schedules, and coordination with the digital team, • Monitor brand-relevant activity and surface key opportunities or issues requiring executive attention Communications & Correspondence, • Screen, prioritize, and draft executive correspondence with a professional, on-brand voice, • Serve as a communication bridge between the CEO and internal departments, external partners, clients, and media - ensuring the right people have the right information at the right time, • Maintain strict confidentiality across all executive communications, business matters, and personal informationMeeting & Project Support, • Prepare agendas, briefing documents, and presentations that set the CEO up for success in every meeting and engagement, • Take clear, structured notes during executive meetings; own action item tracking and follow-through across stakeholders, • Coordinate cross-functional projects and special initiatives as assigned, with full ownership from start to finishSystems & Operations, • Maintain organized, up-to-date digital files, databases, and project records - nothing slips, nothing is sloppy, • Write, document, and continuously improve processes within your scope of responsibility, • Identify inefficiencies and implement solutions that create consistency and scale across the Executive Office Requirements • Minimum 5 years of executive assistant experience supporting a Founder, CEO, or C-suite executive in a fast-paced, high-output environment, • Open and flexible availability, including weekends, evenings, holidays, and travel - this role does not operate on a standard schedule, • Proven experience coordinating private aviation and premium travel logistics, • Strong working knowledge of social media platforms (lnstagram, X, YouTube, Linkedln, Facebook) and content coordination, • Outstanding written and verbal communication skills with the ability to represent the executive's voice with precision, • Demonstrated business acumen - understands organizational priorities, brand positioning, and executive-level decision-making, • Proficiency in calendar and project management tools (Google Workspace, Microsoft Office, scheduling platforms), • High emotional intelligence with the ability to collaborate across functions and manage up, down, and laterally, • Impeccable professional presentation and demeanor at all times - in-person, written, and on camera when required, • Must possess a valid driver's license and reliable personal vehicle, • Executive Judgment: Independently determines what deserves the CEO’s attention and what doesn't - confident decisions without constant direction, • Execution Under Pressure: Delivers results with speed and accuracy in high-stakes, dynamic Pressure environments; zero dropped balls, • Discretion & Confidentiality: Handles sensitive personal and professional information with complete Confidentiality integrity and maturity, • Proactive Problem Solving: Anticipates needs before they're voiced; surfaces problems early and arrives Solving with solutions, • Professional Presence: Represents the brand and Executive Office with poise, maturity, and credibility at every level, • Strategic Agility: Connects day-to-day tasks to broader organizational goals; understands the "why" behind every request, • Collaborative Fluency: Works seamlessly across teams, vendors, and external stakeholders; builds trust-based relationships, • Brand & Business Fluency: Understands and amplifies the 10X brand in all activities and interactions Compensation & Benefits Salary Range: $90,000 - $120,000 annually • Your Health: Medical, dental, and vision coverage for you and your dependents, • Your Future: 401(k) with company match and access to financial growth opportunities, • Your Growth: Access to world-class 10X educational resources, mentorship, and company-supported certifications, • Your Life: PTO that grows with tenure, event pay for weekend events worked, employee discounts, pet insurance, and Employee Assistance Program, • Your Edge: Front-row access to world-class live events, high-level business networks, and the 10X brand ecosystem Work Environment & Physical Requirements • Fully on-site, Miami, FL based, • Significant domestic and occasional international travel required, • Must be able to work extended hours, weekends, and non-traditional schedules, • Must be physically present at live events; some events require extended standing or on-site mobility

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job Description Hampton Inn Miami Brickell Hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service. Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same. Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures. Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Provide regular development opportunities for front desk staff to improve our leadership pipeline. Oversee the financial control procedures for cash, vouchers, inventories, and receivables. WHY Hampton Inn Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Medical benefits coverage. Paid time off. 401k Retirement Plan. EDUCATION AND EXPERIENCE Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred. Exceptional verbal and written communication skills. Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Food & Beverage Manager / Guest Services Manager - Hybrid position: We’re looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets., • Must be Trained to assist at front desk during off-peak hours or when needed., • Trained and ready to fill in for any F&B position or shift that is needed., • Support other Departments on peak hours or when needed., • Hiring, training, supervising, scheduling of all F&B staff., • Developing staff for future promotions within F&B., • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance., • Planning, coordinating and distributing the work among all F&B personnel., • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image., • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations., • Maintain standards of food and beverage quality and guest service quality., • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget., • Contribute to the profitability and guest satisfaction perception of other hotel departments., • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel., • Maintain inventory control procedures and reporting., • Inventory, Cost Control, ordering food, beverage and supplies within department’s budget., • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations., • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions., • Receive departmental related guest concerns and ensures corrective action is taken., • Ability to communicate effectively with guests and fellow team members., • Commitment to deliver excellent services and quality to every guest and every task, every time., • Ensure OSHA, ADA and Health policies are adhered to., • Others that may have not been included on this list. • $1,000 Sign-on bonus to OnQ and/or PEP certified candidate, • Plus, Quarterly Performance Bonus., • Sign-on Bonus payable after successful completion of initial 90-day employment period., • Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

Highgate Hotels - - Responsibilities: Use proper radio etiquette at all times.Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.Maintain and review daily activity log.Maintain confidentiality with resp

Job Description Job purpose: The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. Duties and responsibilities: • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests, • Check guests in, issue room keys, provide information on hotel services and room location, • Ensure required identification is taken from guests at check-in in line with local legislative requirements, • Answer phones in a prompt and courteous manner, • Up-sell rooms where possible to maximize hotel revenue, • Answer, record and process all guest calls, messages, requests, questions or concerns, • Record guest preferences in the system, • Check guests out, including resolving any late or disputed charges, • Accurately process all cash and credit card transactions using established procedures, • Issue, control and release guest safe-deposit boxes in line with hotel procedures, • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, • Take action to solve guest problems/complaints using appropriate service recovery guidelines, • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty, • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes, • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service, • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and requirements: High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel. This job requires ability to perform the following: • Frequently standing up behind the desk and front office areas, • Carrying or lifting items weighing up to 50 pounds / 23 kilograms, • Handling objects, products and computer equipment, • Basic computer skills to operate various property management and reservations systems, etc. Other: • Being passionate about people and service, • Strong communication skills essential when interacting with guests and employees, • Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem solving, reasoning, motivating and training abilities are often used, • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Kimpton Hotels - - Responsibilities: Inspect and maintain cleanliness and physical condition of hotel guest rooms, meeting rooms, hallways, and public areas; Prepare inspection reports and communicate room status to Front Desk and room cleaners; Monitor and evaluate room cleaners' performance and c

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Position Overview: • This is an overnight position. The Mission Control Agent (Night Auditor)- Night Audit is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, audit and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Major Duties & Responsibilities: • Assures that Mission Control desk is covered and always maintained., • Reviews arrivals and departures for guest preferences to ensure customer satisfaction., • Checks guests in and out of hotel and provides other assistance if needed., • Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc., • Responds and acts promptly on guest's complaints, service or security problems. Resolves all guest issues resulting in win-win outcomes., • Reviews logbook for any actions or messages passed on by previous shift., • Performs switchboard responsibilities ensuring that all calls are answered and all wake up calls are delivered in a timely fashion according to Hotel standards., • Ensures proper backup is attached to the corresponding folios., • Monitors and ensures that security officers perform responsibilities as required., • Ensures that all guest charges are posted accurately to the guest folios., • Runs and verifies pre-audit steps to ensure final update accuracy., • Reviews the room rate variance report and checks for obvious or questionable rates. Investigates questions and corrects if errors found., • Balances all credit card and direct bill payments before transferring to city ledger. Prints out statements of all bills transferred to city ledger., • Ensures all interfaces are operational., • Generates direct billing statements., • Packages all night audit backup material for review by the hotel accountant., • Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail., • Monitors present day availability and house count and take appropriate action as needed., • Resolves any staff shortages that arise on shift., • Assists in Fire Safety and Emergency Preparedness Program as required. Familiar with crisis manual and be able to put into action as needed., • Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping., • Prepares daily hotel communication (YO Daily) with information including VIP arrivals, hotel occupancy, Human Resources, Sales, and Food & Beverage information. Emails Yo Daily to all Crew Member distribution group by 7 a.m., • Maintains and accounts for assigned cash bank and front office cash record. Prepares a bank count sheet for Manager., • Performs miscellaneous duties as required., • Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends.

Front Desk J1 In Lennox Hotel Miami Beach. Somos un grupo hotelero con alma, donde la hospitalidad, la sostenibilidad y la autenticidad van de la mano. Promover servicios adicionales del hotel (upselling y cross-selling).

GENERAL SUMMARY The Executive Operations Administrator exhibits a high level of professionalism, proactive thinking, and the ability to anticipate the needs of C-level executives and campus operations. This individual must possess the capability to manage sensitive and confidential information while supporting executive leadership. The position requires comprehensive administrative and operational support, as outlined below. The successful incumbent will have advanced proficiency in Microsoft Word, Excel, and PowerPoint, along with exceptional written and verbal communication skills. Key responsibilities include coordinating activities and communications across multiple campuses, departments, and programs on behalf of the Chancellor and executive leadership. The role will also overseeing event logistics, managing complex calendars for C-level executives, organizing domestic and international travel, tracking executive team budgets and time off, and compiling data reports. Additionally, the incumbent will be responsible for creating and editing time-sensitive presentations, handling phone communications, and managing expense reporting and spreadsheets to support institutional needs. This role requires a proactive individual capable of leading high-level administrative functions and ensuring the smooth operation of campus activities. ESSENTIAL DUTIES AND RESPONSIBILITIES Include but are not limited to the following categories: Calendaring • Coordinate, schedule and update of calendars across time zones and geographies., • Collaborate with other administrative assistants to coordinate university meetings, group discussions and ongoing executive-level committee meetings on behalf of the Chancellor., • Compile and distribute meeting agendas and minutes for executive level meetings., • Provide primary support for meetings to include, but not limited to, arranging meeting logistics, preparing agendas, collecting any supporting information, and compilation/distribution of meeting minutes., • Work in collaboration with IT department to ensure a smooth and seamless meeting experience. Meeting platforms include live meetings/interactive software, video conferences, conference calls, Town Halls, etc., • Coordinate offsite meetings and logistics, and associated hotel accommodations, catering, room set up, document preparation, etc., • Manage and prepare expense reports using online expense portal and/or manual methods; submit for reimbursement., • Proactively manage any extraordinary expenses to ensure appropriate approval prior to expenditure., • Manage domestic and international travel itineraries to include coordinating travel and lodging arrangements, updating calendars with travel information and confirming reservations., • Conduct research as needed for travel arrangements to ensure efficiency and cost-effectiveness., • Provide a bridge for smooth communication between the senior leader’s office and internal departments, while demonstrating credibility, trust and support., • Prepare general communications to ensure timely and clear dissemination of university-critical information., • Prepare documents such as spreadsheets and PowerPoint presentations, create and maintain organizational charts, handle correspondence, take meeting minutes, and prepare documents as directed., • Prepare, process, and maintain database for special reports, including invoices, check requests, time off forms, expense reports, memberships, subscriptions and other needs as directed., • Establish an organized system for maintaining regular and confidential files and records., • Anticipate the needs of the institution; assume responsibility for projects and make recommendations about current processes and procedures., • Act as the first point of contact for potential students and guests in the reception area; responsible for dealing with inquiries on the phone and face-to-face., • Serve as the senior leader’s administrative liaison to the USAHS Board of Directors., • Assist board members with travel arrangements, lodging, and meal planning as needed., • Maintain discretion and confidentiality in relationships with all board members., • Comply with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format. OTHER DUTIES AND RESPONSIBILITIES May perform other duties and responsibilities that management may deem necessary from time to time. TRAVEL/AVAILABILITY: • US domestic travel required to campuses; must be able to travel to support university events including Board meetings, awards ceremonies, etc. in support of the Office of the Chancellor., • May require occasional evening and weekend work as needed for business needs and to support the senior executive’s agenda. POSITION IN ORGANIZATION REPORTS TO: University Chancellor POSITIONS SUPERVISED: Customer Service Coordinator and Student Workers on occasion. TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Must be a detail-oriented self-starter who can work both individually and in a collaborative team environment; have the ability to handle multiple tasks in a constantly changing environment., • Strong ability to multitask and handle competing priorities, solid organizational skills, and a customer service orientation., • Demonstrates critical thinking skills to synthesize information quickly to determine the appropriate path for action and resolution., • Excellent written and verbal communication skills; excellent listening and assimilation skills and the ability to thrive in a fast-changing environment., • Ability to manage confidential information with integrity, discretion and a high level of trust and integrity, • Must possess solid and advanced level skills in MS Outlook, Word, Excel, PowerPoint, and SharePoint; knowledge of Visio is a plus. EDUCATION and/or EXPERIENCE • High school diploma required. Secondary education or a degree in a business school, trade school or an associate degree highly preferred., • A minimum of 5 -7 years of administrative support experience, preferably at the executive level, experience working in higher education is highly preferred. BUSINESS COMPETENCIES • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives., • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations., • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity., • Drives Results - Consistently achieving results, even under tough circumstances., • Innovation - Creating new and better ways for the organization to be successful., • Customer Focus - Building strong customer relationships and delivering customer-centric solutions. WORK ENVIRONMENT Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. Physical requirements of this position include the following: X Lifting up to 30 lbs.

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