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Job Description Assistant General Manager: The Operations Force! Your Challenge: Drive Excellence and Step Up to Lead! Ready to be the essential second-in-command and a future General Manager? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Assistant General Manager! This is a dynamic, hands-on leadership role where you will directly assist the General Manager (GM) in managing the property's day-to-day operations. You will be key to assuring optimum performance, profitability, and continual improvement in all critical areas. When the GM is out, you'll assume full responsibility, demonstrating your ability to lead the property and celebrate our value to "Play To Win." Your Operational Duties As our Assistant General Manager, you are the operations driver, dedicated leader, and partner to the General Manager. Key Responsibilities Include: Operational Oversight & Manager on Duty: Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM. Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld. Team Leadership & Development: Customarily and regularly direct the work of at least two or more employees. Your suggestions and recommendations regarding hiring, firing, promotion, and change of status must be given particular weight. You will review and approve payroll, and execute training, coaching, counseling, and annual performance appraisals for all direct reports. Financial & Sales Support: Assist the GM in monitoring cash management, budgetary control measures (including labor, room expense, and inventory), and managing property revenue. Conduct sales activities and make sales calls to increase occupancy and revenue. Quality & Guest Experience: Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner. Ensure that clean rooms, guest, and Associate satisfaction are top priorities. Uphold the “Say Yes to a Simple Request” program. Property & Asset Protection: Responsible for the protection of Company assets as well as company and guest information. Provide necessary back-up duties (housekeeping, front desk, etc.) as needed to ensure optimum operation of the hotel. The Rewards: Why You'll Love Being at Sandpiper We believe in rewarding our associates for their hard work and dedication, fueled by our value, "We Grow By Giving." Generous PTO & Travel Perks: Enjoy paid vacation days, paid holidays, and associate room discounts for your personal travel. Comprehensive Healthcare: Multiple plan options are available, with SH picking up a generous amount of the cost. Incentives & Recognition: Be generously rewarded for your contributions through incentives and our Rewardian program (rewarding points for tenure and extraordinary service). We reinforce our culture with fun annual surprise packages that celebrate our Core Values. Growth & Training: We invest in you with comprehensive brand training for our properties to ensure your continued professional development. Are You Our Next Leader? If you possess a blend of strategic thinking, hands-on leadership, and a "We Are All In" spirit, we want to hear from you! Preferred Qualifications: A proven track record of driving operational efficiency and profitability. Exceptional leadership, communication, analytical, and problem-solving skills. BONUS! Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott). Experience with budgeting, financial management, or project management.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Best Western Gateway in Orlando, FL Job Purpose: To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Supervises room cleaners in the prompt and efficient housekeeping of customer rooms, • Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly, • Supervises the completion of short notice requests for room changes, • Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards., • Keeps record of room checkouts/stay overs, submits records to housekeeping every day, • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms, • Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc., • Ensures completion by following through on orders, • Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes, • Checks VIP rooms, • Checks early morning make-up rooms, • Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc., • Checks floor linen closets daily for cleanliness, adequate supplies and linen, • Assures carts are properly stored and vacuum cleaners are emptied at the end of each day, • Assists in quarterly inventory of all linen, • Ensures safety by assuring that all linen chutes are kept locked at all times, • Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services, • Take every opportunity to amaze the guests, • Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied, • Responsible for assisting with the training and direction of new department associates, • Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied., • Coordinate activities with other hotel departments in order to facilitate increased levels of, • communication and guest satisfaction., • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation Qualifications and Requirements: • High School diploma /Secondary qualification or equivalent. This job requires the ability to perform the following: • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task., • Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion., • Must be able to exert well-paced ability in limited space., • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment. Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Matching 401(k), • Employee discounts, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Assistant Housekeeping Manager for the Best Western Gateway in Orlando, FL. Salary starts at $24 and hour and it will be determined BOE. Assist the Housekeeping manager in maximizing customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Supervises room cleaners in the prompt and efficient housekeeping of customer rooms, • Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly, • Supervises the completion of short notice requests for room changes, • Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards., • Keeps record of room checkouts/stay overs, submits records to housekeeping every day, • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms, • Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc., • Ensures completion by following through on orders, • Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes, • Checks VIP rooms, • Checks early morning make-up rooms, • Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check[1]out rooms, expected check-out rooms, etc., • Checks floor linen closets daily for cleanliness, adequate supplies and linen, • Assures carts are properly stored and vacuum cleaners are emptied at the end of each day, • Assists in quarterly inventory of all linen, • Ensures safety by assuring that all linen chutes are kept locked at all times, • Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services, • Take every opportunity to amaze the guests, • Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied, • Responsible for assisting with the training and direction of new department associates, • Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied., • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction., • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations Qualifications and Requirements: • High School diploma /Secondary qualification or equivalent. This job requires the ability to perform the following: • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task., • Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion., • Must be able to exert well-paced ability in limited space., • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,, • listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • All associates must maintain a neat, clean and well-groomed appearance per Company Standards, • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required., • Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Matching 401(k), • Employee discounts, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? • We offer excellent benefits and perks including one free meal per shift and free theme park access., • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun., • We embrace diversity at our core and offer the opportunity for all team members to reach their potential., • We invest in training and development opportunities for all team members., • We promote social responsibility by being a good neighbor in the community., • We care for you, just as we care for others. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A motivated professional to supervise the daily operations of the housekeeping department. This position is responsible for supervising and guiding a team, ensuring the hotel maintains the highest standards of cleanliness and guest satisfaction. Who You Are: Eager to grow as a leader and take on increasing responsibility in a fast-paced environment. Detail-oriented and dependable, with a strong sense of accountability and pride in service. A collaborative team player who thrives when supporting others and learning from experience. Service-focused, with a strong desire to exceed guest expectations and uphold brand standards. Veterans and military spouses encouraged to apply. What You'll Do: Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met. Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality. Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations. Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage. Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues. Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness. Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service. Maintain regular and reliable attendance in alignment with company standards and operational needs. Embrace flexibility by performing other duties as assigned to support the team and organizational goals. Other duties as assigned. Your Qualifications Include: Minimum of one year of experience in hospitality or relevant industry required. Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred. Previous experience in housekeeping preferred. Immediate skills in Microsoft Suite, computer and smart phone programs, and Property Management Systems preferred. Familiarity with Opera and HOTSOS is preferred. Must complete OSHA-mandated safety training within the first 30 days of employment. Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests. Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift. Who You'll Supervise: Housekeeping Team Members Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? • We offer excellent benefits and perks including one free meal per shift and free theme park access., • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun., • We embrace diversity at our core and offer the opportunity for all team members to reach their potential., • We invest in training and development opportunities for all team members., • We promote social responsibility by being a good neighbor in the community., • We care for you, just as we care for others. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. About Universal Cabana Bay Beach Resort Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s. We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership. Qualifications Minimum of four years of experience with guest services and/or housekeeping required. Minimum of three years of leadership experience in hospitality required. Proficiency in Microsoft Suite and ability to learn Property Management Systems required. Familiarity with Opera, HOTSOS, and Medallia is preferred. Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests. Position requires open availability aligned with business needs, ensuring leadership presence during peak service times and operational priorities. Position requires prolonged periods of sitting or standing while using hands, fingers, vision, and hearing to successfully operate computer and phone systems as needed. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Communicate pertinent guest information to designated departments Qualifications: • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skillsCompany DescriptionLimited service hotel located by Florida Mall in South OrlandoLimited service hotel located by Florida Mall in South Orlando

Job DescriptionDescription: Join the team that’s redefining hospitality. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight. What You’ll Do As a Front Desk Agent, you’ll be the face of Orlando Palms Hotel—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include: • Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process, • Managing reservations, room assignments, and guest inquiries via phone, email, and in person, • Handling payments, verifying IDs, and maintaining accurate records in our property management system, • Resolving guest concerns with empathy and efficiency, escalating issues when needed, • Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction, • Promoting hotel amenities, local attractions, and upselling services when appropriate, • Maintaining a clean, organized, and secure front desk environmentRequirements: What You Bring We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have: • Previous front desk or customer service experience (hospitality preferred), • Strong communication skills and a calm, solution-oriented approach, • Familiarity with hotel systems (StayNTouch is a bonus) is a plus, • Ability to multitask and stay composed in a fast-paced environment, • Flexibility to work mornings, evenings, weekends, and holidays as needed, • A team-first attitude and a genuine desire to make guests feel welcome What We Offer • Competitive hourly pay, • Paid time off and holiday pay, • Health benefits including fully company paid medical, dental and vision, • Employee discounts on hotel stays and amenities, • Opportunities for advancement and cross-training, • A stylish, supportive work environment where your ideas matter Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Orlando Palms Hotel.

Job DescriptionDescription: Join the team that’s redefining hospitality. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight. What You’ll Do As a Front Desk Agent, you’ll be the face of the Hotel—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include: • Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process, • Managing reservations, room assignments, and guest inquiries via phone, email, and in person, • Handling payments, verifying IDs, and maintaining accurate records in our property management system, • Resolving guest concerns with empathy and efficiency, escalating issues when needed, • Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction, • Promoting hotel amenities, local attractions, and upselling services when appropriate, • Maintaining a clean, organized, and secure front desk environmentRequirements: What You Bring We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have: • Previous front desk or customer service experience (hospitality preferred), • Strong communication skills and a calm, solution-oriented approach, • Familiarity with hotel systems (StayNTouch is a bonus) is a plus, • Ability to multitask and stay composed in a fast-paced environment, • Flexibility to work mornings, evenings, weekends, and holidays as needed, • A team-first attitude and a genuine desire to make guests feel welcome What We Offer • Competitive hourly pay, • Paid time off and holiday pay, • Health benefits including fulling company paid medical, dental and vision, • Employee discounts on hotel stays and amenities, • Opportunities for advancement and cross-training, • A stylish, supportive work environment where your ideas matter Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to I-Drive Hotel.

Job Description The Medical Concierge® by EastCoast Medical Network, the leader in provider “Hotel-House Calls” service to Walt Disney World and Universal Studios currently has a part time hybrid position opportunity for hotel field sales representative. Once fully trained a portion of your hours are remote, while also visiting Orlando hotels/resorts. We are seeking a high energy, personable, driven, results-oriented individual to join our dynamic sales team. The ideal candidate will work closely with our hotel partners, extending world-class customer service. You must have a strong, upbeat and outgoing personality, and be comfortable engaging others in conversation. Excellent customer service abilities and organizational skills are a must. Responsibilities will include: • Distribute special promotions to hotel Front Desks, • Ensure industry partners have our current collateral, • Engage in conversations with hotel front desk and concierge staff, • Attend periodic luncheons and special events Position Requirements: • Flexible work schedule- Remote hours available intermittently, • Have an engaging presence, • Knowledgeable in Microsoft Word and Outlook, • Experience in tourism/hospitality industry is a plus, • 20-25 hours weekly, • Excellent communications skills both verbal and written, • Must be a safe driver and comfortable with Orlando highways

Job DescriptionDescription: We’re looking for a Night Auditor who thrives in quiet hours, keeps operations running smoothly, and ensures every guest ends and begins their day on a high note. Schedule • Overnight shifts (typically 11:00 PM – 7:00 AM), • Includes weekends and holidays as needed What You’ll Do As the Night Auditor, you’ll be both the overnight front desk host and the financial closer for the day’s operations. Your responsibilities will include: • Welcoming late arrivals and assisting with check-ins, check-outs, and guest inquiries, • Running minimal nightly audit reports and reconciling daily transactions, • Monitoring property security and guest safety during overnight hours, • Performing light housekeeping or maintenance tasks as needed to support overnight operations, • Ensuring a calm, professional presence and resolving any guest issues with care Requirements: What You Bring • Prior customer service experience, hotel front desk or night audit experience preferred, • Strong attention to detail and comfort with numbers and reporting, • Familiarity with hotel PMS systems (StayNTouch is a bonus) is preferred, • Ability to work independently and remain alert during overnight hours, • Excellent communication and problem-solving skills, • Dependability and a calm, guest-first mindset What We Offer • Competitive hourly pay, • Paid time off and holiday pay · Health benefits including fulling company paid medical, dental and vision • Employee discounts on hotel stays and amenities, • Opportunities for cross-training and advancement, • A stylish, supportive work environment where your contributions matter Be the calm in the quiet hours. Join Orlando Palms Hotel and help us deliver exceptional service around the clock.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Comfort Suites-Near Universal Orlando Resort-5617 Major Boulevard, Orlando, FL 32819. We are currently looking for a Guest Services Representatives to join our Front Desk Team! Our Comfort Suites® Near Universal Orlando Resort offers 101 cozy guest suites with 25% more space than a traditional hotel room. Our suites are the perfect place to relax and spread out after a busy day on the go. Our convenient location is in the center of it all, giving guests easy access to all the top attractions, including SeaWorld, Universal’s Islands of Adventure and Aquatica. A daily complimentary breakfast is offered to all guests. The Comfort Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. This a dual position Full Time - Two shifts - 7am to 3pm or 3pm to 11pm shift- Responsibilities: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Weekend Availability needed About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Hotel brand experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must have valid drivers license, and acceptable driving history subject to company approval . What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job DescriptionDescription: About the Role The Room Inspector ensures every guest room meets the hotel’s cleanliness, safety, and presentation standards before being released for occupancy. This position conducts detailed inspections, documents and corrects deficiencies, and provides coaching and support to room attendants to maintain consistent quality and guest satisfaction. Key Responsibilities • Inspect guest rooms for cleanliness, condition, and presentation, ensuring all standards are met before rooms are marked ready., • Identify cleaning, amenity, linen, or maintenance deficiencies and ensure prompt correction by room attendants or engineering., • Provide on-the-spot coaching and guidance to room attendants to reinforce proper cleaning techniques and quality expectations., • Verify that amenities, linens, and room setups are complete, accurate, and consistent with brand or property standards., • Communicate room status updates and inspection results to the Front Desk and Housekeeping leadership., • Report maintenance issues, safety hazards, and equipment concerns for timely resolution., • Assist with training new room attendants and reinforcing safety, chemical-handling, and cleaning procedures., • Support daily housekeeping operations, including room assignments, productivity monitoring, and special cleaning projects., • Ensure lost-and-found items are documented and handled according to policy.Requirements: Skills & Qualifications • Experience in housekeeping or room attendant roles with strong understanding of hotel cleaning standards and sanitation practices., • Ability to conduct detailed room inspections, identify deficiencies, and ensure timely corrective action., • Strong communication and interpersonal skills for coaching staff and coordinating with Front Desk and Maintenance., • Knowledge of safe chemical handling, equipment use, and basic OSHA safety practices., • Ability to train or mentor staff on cleaning procedures and room setup standards., • Basic computer proficiency, including use of housekeeping or property management systems., • High attention to detail, reliability, and consistency in fast-paced environments., • Physical ability to stand, walk, bend, and lift up to 25–30 lbs throughout the shift; availability for weekends and holidays., • High school diploma or equivalent; prior inspection or supervisory experience preferred. Why Join Our Team • Competitive hourly pay, • Paid time off and holiday pay, • Health benefits including fully company paid medical, dental and vision, • Employee discounts on hotel stays and amenities, • Opportunities for advancement and cross-training

Job Description Are you a night owl who thrives in a dynamic environment and enjoys delivering exceptional guest service? Join Marriott Orlando Downtown as a part-time Night Auditor and be an essential part of our overnight operations team, ensuring smooth and seamless experiences for our guests while maintaining accurate financial records. Responsibilities • Perform nightly audit of guest accounts, ensuring accuracy between front desk, housekeeping, and accounting systems., • Reconcile daily hotel transactions, prepare reports, and balance financial records., • Provide excellent customer service to guests checking in/out during overnight hours., • Handle guest inquiries, requests, and resolve issues efficiently and professionally., • Monitor hotel security and safety during the night shift., • Assist with miscellaneous administrative tasks as needed.Requirements, • Previous experience in hospitality, preferably as a night auditor or front desk associate., • Strong attention to detail and excellent organizational skills., • Ability to work overnight shifts independently., • Ability to work Thursday and Friday overnight shifts., • Basic accounting or bookkeeping knowledge is a plus., • Exceptional communication and interpersonal skills., • Proficiency with hotel management software and Microsoft Office.Benefits, • Competitive pay and flexible part-time schedule., • Employee discounts at Marriott locations worldwide., • Opportunities for career growth and professional development., • Inclusive and supportive work environment.About the Company Marriott Orlando Downtown is part of the globally recognized Marriott International family, dedicated to providing world-class hospitality with warmth, professionalism, and unmatched guest experiences. Located in the heart of Orlando, FL, our hotel combines comfort, convenience, and exceptional service to create memorable stays for both leisure and business travelers.

Job Description Hilton Garden Inn-Orlando/ International Drive North, 5877 American Way Orlando, FL 32819 We are currently looking for Guest Services Representative to join our Front Desk Team! Our Hilton Garden Inn is located just off I-4, two miles from Universal Orlando Resort. We provide scheduled free shuttle to Universal Parks. Orange County Convention Center and various corporate offices are within four miles. With 158 guest rooms, our hotel has a full service restaurant, The Garden Grille & Bar that serves breakfast, dinner, and drinks. We are home to the well-known Tiki Bar where guests enjoy Florida weather outdoors by our Fire Pit. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: Full Time - Shifts vary but mainly day shift- 7am to 3pm and 3pm to 11pm - must be flexible and able to work weekends. • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Hotel front desk experience and knowledge of Hilton brand system is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job Description 2 Night Audit & Occasional Afternoon Shifts Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $15 - $16 hourly Responsibilities: • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager, • Make sure every hotel guest has a pleasant stay, • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Perform additional bookkeeping, administrative, and accounting procedures as required Qualifications: • Computer proficiency is required; experience with accounting or reservation software is preferred, • Some college is preferred but a high school diploma or equivalent is required, • Experience in the hospitality industry or guest services is preferred, but not required, • Flexible overnight hours are required, • Excellent customer service and communication skills are required About Company Wyndham Garden Orlando Universal/I Drive, off I-4 and 17 miles from Orlando International Airport (MCO). Attend an event at Orange County Convention Center (OCCC) or have fun in the theme parks at Universal Orlando Resort and Walt Disney World Resort—all just minutes away. Enjoy the culture and entertainment of downtown Orlando, and make a splash at SeaWorld Orlando, Aquatica, or Discovery Cove. It’s easy to recharge at our contemporary hotel with an outdoor pool, 24/7 gym, and restaurant. There is no resort fee at our hotel. Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners. We offer Health/Vision/Dental Insurance, 401(k) Matching, Paid Time Off, Great Company Culture, and Training/Education.

Job Description Overnight Concierge | Front Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through warmth, professionalism, and attentive service, while ensuring residents feel comfortable, supported, and secure always. Position Overview We are seeking a professional, dependable, and hospitality-focused Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury residential high-rise. This role is ideal for a hospitality professional who thrives in a calm, composed environment and understands that overnight operations require both elevated service and strong situational awareness. The Overnight Concierge is responsible for delivering a warm and polished guest experience while also supporting overnight operations such as monitoring activity, conducting walkthroughs, responding to resident concerns, and documenting incidents as needed. During overnight hours, this role plays a critical part in maintaining order, professionalism, and continuity until the daytime team arrives. Schedule and Employment Type • Overnight shifts, including weekends and holidays, • Full-time and part-time positions available What We Offer • Competitive hourly pay, • Stable and consistent overnight schedules, • Professional, supportive, and team-oriented work environment, • Performance-based recognition and rewards, • Opportunity to work in luxury residential communities, • Growth opportunities within hospitality and residential services Key Responsibilities • Welcome residents and guests with professionalism, warmth, and discretion during overnight hours, • Serve as the primary overnight front desk representative and point of contact for the community, • Deliver anticipatory, hospitality-driven service while managing overnight operations, • Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance, • Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment, • Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances, • De-escalate situations when appropriate and escalate concerns according to established protocols, • Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs, • Answer, screen, and route phone calls using polished and professional telephone etiquette, • Accurately log, secure, and manage resident packages and perform package inventory audits, • Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries, • Enforce community policies consistently, professionally, and discreetly, • Maintain confidentiality and exercise sound judgment at all times, • Ensure the front desk, lobby, and common areas remain clean, organized, and presentable, • Provide clear and thorough hand off notes to oncoming team members Position Requirements • Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service, • Minimum of 1 to 2 years of experience delivering exceptional guest or resident service, • Excellent verbal and written communication skills, • Strong problem-solving skills and ability to remain composed under pressure, • Calm, reliable, and professional demeanor, especially during overnight hours, • Strong interpersonal skills with a hospitality-first mindset, • Organized, proactive, and self-motivated with strong attention to detail, • Ability to multitask and prioritize in a dynamic overnight environment, • Takes pride and ownership in both the position and the property, • Maintains a neat, polished, and professional appearance, • Ability to work overnight shifts, weekends, and holidays, • Comfortable working independently while following established protocols Preferred Qualifications • Experience as a hotel night auditor, overnight concierge, or overnight front desk agent, • Experience in luxury residential, boutique hotel, or upscale hospitality environments, • Experience handling incident reports, noise complaints, and overnight resident concerns, • Familiarity with access control systems, surveillance monitoring, and package management tools, • Bilingual skills are a plus Equal Opportunity Employer Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to delivering exceptional hospitality and building meaningful connections. We encourage applicants from all backgrounds who are passionate about service excellence and professional responsibility to apply.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! Responsibilities: • Process additional administrative, bookkeeping. and accounting procedures as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Provide exceptional service to all hotel guests during their stay Qualifications: • Excellent customer service and communication skills are required, • Computer proficiency is required; experience with accounting or reservation software is preferred, • Diploma or equivalent from high school is required; some college is desired, • Requires a flexible schedule that allows for overnight shift hours, • Experience in the hospitality industry or guest services is preferred, but not required About Company Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios. The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.

Job Description What Makes a McKibbon Hotel Night Auditor? The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Restock, organize and process purchases from the lobby guest store. Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor. Night auditor will accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel. Document and communicate shift updates for following shift team members and managers. Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Keep front desk and other area workstations clean, tidy and organized Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required. Shifts may vary by hotel: 10pm - 6am or 11pm - 7am. Job Requirements: Previous experience working as a front desk agent or in a similar role to work night shift. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain consistent professional demeanor. Able to work independently during an overnight shift with no supervision. The ability to input and access information in the property management system and/or points-of-sale system. Great verbal and written communication skills. Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Part-Time/Full-Time Position Requirements • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two years of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc., • Ability to maintain confidentiality, • Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Mitigate customer complaints as needed, • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Well-versed in taking telephone calls and handling stressful situations, • Working knowledge of Microsoft Office and reservation management systems, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • High school graduate, GED recipient, or equivalent, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred About Company Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios. The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.

Job DescriptionJoin Our Team as a Guest Service Agent at Fairfield by Marriott Inn & Suites Orlando East/UCF Area! Are you passionate about delivering exceptional customer service and creating memorable guest experiences? At Fairfield by Marriott Inn & Suites Orlando East/UCF Area, we pride ourselves on providing a welcoming and comfortable environment for our guests—and we’re looking for a Guest Service Agent to join our team! If you have at least one year of experience in a similar role and a knack for hospitality, we’d love to hear from you. What You'll Be Doing As a Guest Service Agent, you’ll be the friendly face that greets our guests and ensures their stay is nothing short of fantastic. Your responsibilities will include: • Welcoming guests with a warm and professional demeanor., • Handling check-ins, check-outs, and reservations efficiently., • Assisting guests with inquiries, requests, and resolving any concerns promptly., • Maintaining accurate records and ensuring smooth communication with other departments., • Upholding Marriott’s high standards of service and hospitality.What We're Looking For To thrive in this role, you should bring the following: • Experience: At least 1 year in a similar role, such as front desk or customer service., • Skills: Strong communication and interpersonal skills, with the ability to multitask in a fast-paced environment., • Attitude: A positive, can-do approach with a focus on delivering outstanding guest experiences., • Technical Know-How: Familiarity with hotel management systems is a plus, but not required.Why Join Fairfield by Marriott Inn & Suites Orlando East/UCF Area? At Fairfield by Marriott, we believe in creating a supportive and collaborative work environment where every team member feels valued. Our team is dedicated to providing top-notch service, and we’re excited to welcome someone who shares our passion for hospitality. Ready to Apply? If you’re ready to bring your customer service expertise to a trusted name in hospitality, we’d love to hear from you! Apply today and take the first step toward an exciting career with Fairfield by Marriott Inn & Suites Orlando East/UCF Area. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

About Gillis At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you. Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, “How can this be done better?” and “How can we provide more value?”. Overview • The Area Sales Manager (ASM) will be part of our Dynamic Sales Solution Service and will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA., • This position is home-based and reports to a Director of Sales. What’s in it for you? • Position is home-based (remote) during client’s business hours and requires bi-monthly travel for in-market visits., • Working within a fun and fast-paced environment, Gillis’ culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees., • Competitive salary (range: $70,000 USD), quarterly incentives and an annual profit-sharing bonus., • 15 accrued PTO days per year plus one 3-day weekend each month in recognition of holidays., • Comprehensive benefits package., • Team offsites. Responsibilities • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching., • Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months., • Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress., • Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle., • Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels., • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity., • Ability to travel for bi-monthly, in-market visits to elevate and strengthen client relationships with Hotel Owners, General Managers, and team which will expand sales targets and increase revenue. Requirements Hotel Industry Sales Experience: • 3 or more consecutive years of hotel guestroom sales experience in business transient, crew, and government segments within a select service hotel., • 2 years of experience in a Dual or Area hotel sales role is preferred., • Strong understanding of hotel systems, RFP process, and brand tools., • Understands how to communicate and negotiate effectively so that prospecting efforts are converted into actualized revenue., • Proven track record of meeting and exceeding sales targets., • Ability to establish and maintain relationships with hotel clients and team members., • General hotel operations knowledge. Technical Proficiency: • Proven experience using a CRM system to manage your sales pipeline and be held accountable for daily activities and follow-ups to track progress within your sales cycle., • Strong ability to use all Microsoft Office applications (ie. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint) to effectively manage your portfolio of hotels by creating and analyzing reports, delivering presentations, and presenting progress updates., • Ability to work remotely from your home-office at a computer for extended periods of time. Other Skills: • Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports., • Strong organization, time management, and adaptability skills are essential., • A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement., • Applicant can reside anywhere in the USA. Employee Experience Don’t take our word for it! Read below what some of our colleagues value about working at Gillis: “I find it remarkable that our company takes pride in doing the right thing, for the sold pleasure of doing the right thing. Integrity, professionalism, and freedom to spread our wings. I cannot think of a better working environment.” “The company makes an extra effort to make sure that their staff is well taken care of mentally and financially.” “I love the opportunity for growth and advancement, the flexibility to work from home, generous paid vacation, good benefits. Great leadership and a team culture.”

Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? • We offer excellent benefits and perks including one free meal per shift and free theme park access., • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun., • We embrace diversity at our core and offer the opportunity for all team members to reach their potential., • We invest in training and development opportunities for all team members., • We promote social responsibility by being a good neighbor in the community., • We care for you, just as we care for others. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering. Qualifications: Minimum of one year of experience in hospitality or relevant industry required. Previous experience with guest services preferred. Intermediate computer skills and ability to learn Property Management Systems required. Familiarity with Opera and HOTSOS is preferred. Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests. Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged periods of sitting or standing while using hands, fingers, vision, and hearing to successfully operate computer and phone systems as needed. Essential Functions and Responsibilities: Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods Assists Front Desk Agents in satisfying guest requests and resolving guest complaints Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands Prints occupancy, arrivals departures, and back-up reports on a timely basis Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided Block relocated guests who will be returning to the hotel Communicates all special requests to Housekeeping Coordinates with Room Service to ensure accurate and timely amenity deliveries Monitors and ensures completion of all room changes Check for duplicate reservations on a daily basis Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests Process applicable charges for late check-outs (12pm) Checks the status of all Out-of-Order rooms on a daily basis Monitors availability of showrooms for the Sales & Conference Management departments Reviews group resumes to verify group billing procedures, VIP's and special requests Responsible for conducting daily line-ups Monitor arrivals to ensure that rooms are ready by check in time Clear departures by working closely with Housekeeping Department Ensure all guest departure calls are done a daily basis Accurately report guest needs and problem resolution May interact with customers in person, as well as other departments. Must be able to handle multiple tasks at once with attention to detail Ability to work independently Excellent people skills. Assist with the preparation of ‘remote' and ‘reserved' registration and check-out of groups Prints group no-show, in-house, and arrivals report on a daily basis Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests Familiarity with daily hotel occupancy reports, status of available rooms, etc. Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed Monitor all Master accounts to ensure that they are checked-in and extended as required Ensures adherence to all Loews Hotels Star Service standards Other duties may be assigned as business demands Supportive Functions and Responsibilities: Maintains clean and excellent condition of Rooms Control & Back Office area and equipment Maintains proper stock of all supplies in Back Office Area Executes emergency procedures in accordance with hotel standards Notifies appropriate individuals and departments of any problems or unusual matters of significance Attends all appropriate hotel meetings and training sessions Is polite, friendly, and helpful to guests, employees, and management Promotes and applies teamwork skills at all times Complies with all hotel standards, policies, and rules Complies with safety regulations and procedures Remains current on hotel information and changes Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It About Us Enjoy the only All-Suite Holiday Inn Resort in Orlando, Florida at the entrance to the WALT DISNEY WORLD Resort where Kids 11 and under eat free for breakfast and dinner! A Walt Disney World Good Neighbor Hotel, The Holiday Inn Resort Orlando Suites Waterpark is located in the heart of Orlando, one mile from the Walt Disney World Resort theme parks. Complimentary, scheduled shuttle service is available. The resort is minutes from the Walt Disney World Resort area, Universal Orlando, SeaWorld Orlando, The Orange County Convention Center and the I-Drive entertainment district featuring ICON360. Our location is easily accessible to shopping at both Orlando Premium Outlets and Disney Springs. Our Orlando family resort features 777 spacious suites, free high-speed Internet access, microwave, mini-fridge, and 42" HDTVs. At the Holiday Inn Resort Orlando Suites Waterpark, you'll enjoy two pools, the 4-D Experience, Bank Heist Laser Challenge, resort entertainment and Arcade. The resort's Marketplace is the hub for shopping, dining and entertainment with a gift shop, food court, full service restaurant and bar. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

In-depth knowledge of hotel Front Desk operations. Keep front desk area clean and organized. Minimum of one (1) year in Front Desk Operations.

While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Hotel Guest Service Representative/Front Desk Agent. The

Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Your Challenge: Be the Main Point of Contact, Drive Front Desk Efficiency, and Guarantee an Excellent Guest Experience!. This dynamic role requires yo

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional st

Hotel Front Desk/Guest Service Representative -Part- Time. We are currently looking for Part-Time Guest Services Representative to join our Front Desk Team! Our Home2 Suites by Hilton, a 124 all-suites hotel, is located off University Boulevard, a short walk from dining and five minutes from The Uni

While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Guest Service Representative - Hotel Front Desk. The Gues

SpringHill Suites Orlando Convention Center seeking an experienced Front Desk Agent. Shifts will be split between Relief Night Auditor and Front Desk Agent to offer full-time hours. Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discount, and much more. Essential Job Functions • Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately., • Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities., • Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information., • Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management., • Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards., • Full-time hours available (at least 30 hours per week)., • Must be able to work flexible work hours/schedule including evenings, weekends, and holidays., • Shifts will be split between Relief Night Auditor (overnights, 11pm to 7am) and Front Desk Agent to offer full-time hours., • Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience/Education High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Residence Inn by Marriott in Orlando is seeking an experienced Front Desk Agent for a full‑time position. This role involves providing exceptional guest service, maximizing revenue, and adhering to hotel policies. Ideal candidates will have a high school diploma and at least one year of experience

Accept, change and cancel hotel reservations Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports Handle hotel emergency situations following emergency guidelines Qualifications and Requirements 1+ Year of prior Hotel or Hotel Front Desk Exper

Hotel Equities - - Responsibilities: Supervises room cleaners to ensure rooms are cleaned to company standards; Inspects rooms for quality and communicates with front desk; Coordinates housekeeping with other departments; Maintains records of room checkouts and stayovers; Assists in training new de

Schulte Companies - - Responsibilities: Greet guests with personalized service and assist with check-in; Escort VIPs to rooms and manage check-in procedures; Answer phones promptly and assist guests with inquiries; Manage cash bank and cash drop procedures with accurate reporting; Maintain clean, o

Job Description Home2 Suites by Hilton- Orlando Near UCF- 3414 Technological Avenue,Orlando, FL 32817 We are currently looking for Part-Time Guest Services Representative to join our Front Desk Team! Our Home2 Suites by Hilton, a 124 all -suites hotel, is located off University Boulevard, a short walk from dining and five minutes from The University of Central Florida. Addition Financial Arena, FBC Mortgage Stadium, and Blanchard Park are within three miles. Our guests enjoy our in-suite kitchens, outdoor saline pool, and fitness center, featuring a Peloton® Bike with toe cages. Hot complimentary daily breakfast is offered to all our guests. The Home2 Suites-UCF is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • This is a Part-Time position - requiring flexibility to work different shifts (morning and afternoons 7am-3pm and 3pm-11pm) and Weekend and Holidays availability needed. Offering 14 to 20 hours a week, depending on the needs of the hotel. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Hotel front desk and Customer Service experience in a hotel setting preferred., • Hilton hotel brand system experience is a preferred - however, will train., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Paid Vacation and Sick Time, • Paid Holidays, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Act in accordance with all security and emergency procedures and manage the instigation of these, as required, • Ensure that all Guest complaints managed, recorded, and resolved promptly, • Support the Night Auditor with all Front Desk and accounting related duties, • Produce nightly reports, as required, • Inform Departments of special requests, early/late departures, room changes and other Guest requests, • Maintain good communication and work relationships in all hotel areas, • Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner. Required Skills and Requisites Job Requirements Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow: • Positive attitude and good communication skills, • Commitment to delivering a high level of customer service, • Excellent grooming standards, • Flexibility to respond to a range of different work situations, • Flexible work schedule Day Shift and Night Shift It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Two years Front Desk experience, • Knowledge of the hospitality industry, • High level of IT Proficiency, • Able to speak and understand Spanish At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks. Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job Description We have a great opportunity to join our hotel as a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction. Responsibilities: • Assists in the operations of the Front Desk by supervising all Guest Service associates., • Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests., • Fills in at the Front Desk during busy periods or when personnel needs dictate., • Performs other duties as assigned by management. OTHER TASKS: • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Qualifications: • Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand., • 3+ years of prior hotel front desk experience., • Supervisory experience preferred. About Company Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios. The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.

Job Description Scope of Position The Event Services Specialist serves as a primary point of contact for guests/clients organizing and attending meeting events on property to ensure the events have seamless service. This position handles events of low to average complexity and manages the client relationship. The Event Services Specialist looks for opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Position Requirements • Professional demeanor appropriate for a resort environment., • 2-4 years' experience in event management at a resort property preferred., • Knowledge of Delphi and Cvent preferred., • Proven organizational, interpersonal and communication skills., • Knowledge of catering and events market., • Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Responsibilities • Ensure that events progress is seamless by following established procedures and collaborating with other associates and ensuring accuracy., • Understands expectations and parameters for event activities., • Manages and communicates event details both verbally and in writing to the customer and hotel operations., • Makes presence always known to customer during the process., • Responds to and handles client/guest opportunities with proper escalations., • Participates in various meetings as necessary (Banquet Event Order meeting, Resume meeting, etc.)., • Interacts with guests to obtain feedback on product quality and service levels., • Adheres to all standards, policies, and procedures., • Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks., • Performs other duties as assigned to meet business needs or special projects in event management. Qualifications Education • High School diploma of GED; minimal experience in event management or related professional area., • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Skills and Abilities • Effectively adjust to major changes in work tasks or environment., • Clearly convey information and ideas., • Develop and sustain productive customer relationships; actively seeking information to understand and address customer's needs., • Develop creative ideas about products and services., • Able to use basic computer hardware and software. Physical Requirements • Able to work in a fast-paced environment., • On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis., • Physically fit in order to lift, pull and push items up to 50 pounds., • Requires standing/walking/reaching and bending throughout shift. Job Posted by ApplicantPro

Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays., • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager., • Perform bookkeeping activities such as balancing accounts and conducting audits., • Make and confirm reservations., • Promote company and brand-specific marketing programs., • Greet guests immediately upon arrival; register and assign guests to hotel rooms., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Compute bills, collect payments, handle cash, and make change for guests., • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 1 to 3 years of related experience. Work Environment and Context • Work schedule varies and may include working on all shifts, holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Guest Services Ambassador (GSA): The Hotel's Face and Service Champion! Your Challenge: Be the Main Point of Contact, Drive Front Desk Efficiency, and Guarantee an Excellent Guest Experience! Ready to be the "face" of the hotel and the primary leader in guest satisfaction? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)! This dynamic role requires you to conduct all front desk operations in an efficient, accurate, and thorough manner. You will work closely with other departments to ensure every guest enjoys an exceptional stay, embodying our value to "Bring the Energy." Your Essential Service & Operational Functions As the GSA, you are the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety. Key Responsibilities Include: Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations as they arise and manage guest conflict effectively. Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently to ensure a seamless experience. Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards. Revenue Generation: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue. Operational Support & Shift Requirements You are key to the smooth running of the property, providing cross-functional support and maintaining a constant presence. Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities). Team Versatility: Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision. Shift Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration; the break is to be taken as available. Ready to step into this critical customer-facing role where your energy and efficiency drive guest satisfaction?

Job Description At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. JOIN OUR TEAM TODAY! The Fairfield Inn & Suites Orlando East/UCF is on the lookout for an experienced Front Desk Agent to support hotel guest service operations! If you are a dynamic hospitality professional dedicated to providing exceptional guest service, we can't wait to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: • Perform guest registrations (check ins & check outs), room assignments, and special requests, • Understanding of daily hotel operations, policies, procedures, and internal rules, • Knowledge of Brand’s operating systems and Brand’s customer loyalty programs, • Familiar with guest rooms, locations, amenities, features, and all other services offered, • Knowledge of room rates, packages, discounts, and promotions, • Ensure proper credit when checking out guest(s) and handle late charges accordingly, • Knowledge of cash handling and bank procedures to check out all guest(s), • Bank out at end of shift by following drop procedures, • Answer phones, handle mail, and take messages, • Assist guests with problems and questions; ensure all guest problems are resolved, • Knowledge about the city, local area, and attractions, • Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry, • Know all emergency procedures and the proper action to take, • Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: • Ability to learn quickly and work in a fast-paced position with constant guest interaction, • Excellent communication, both verbal and written, • Strong computer skills and phone etiquette, • Ability to multi-task, • Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE • Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required – SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities BENEFITS WE OFFER • Career development & training, • Paid time off, • Travel and hotel discounts, • 401(k) with company match, • Health, Dental & Vision insurance options, • Hourly incentive programs, • And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. NOTICE OF E-VERIFY PARTICIPATION Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents: • E-Verify Notice of Participation, • Right to Work By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.