Hotel front desk jobs in Aurora, ColoradoCreate job alerts

Job Description General Manager – Select Service Hotel Salary: $75,000 to $85,000 About the Opportunity Gecko Hospitality is conducting a search for an experienced General Manager on behalf of a select service hotel property. This is a full-time, salaried leadership role with a well-regarded brand in the extended stay and select service space. If you've run a hotel, know your numbers, and can lead a team without a lot of corporate hand-holding, keep reading. What You'll Be Responsible For • Overseeing all aspects of daily hotel operations including front desk, housekeeping, maintenance, and food and beverage service where applicable., • Driving revenue performance through occupancy management, rate strategy, and expense control., • Recruiting, training, and developing property-level staff., • Maintaining brand standards and ensuring guest satisfaction scores are consistently strong., • Managing the property P&L and reporting directly to ownership or a regional operations team., • Building relationships with local accounts and corporate travel contacts to support occupancy goals. What We're Looking For • Prior experience as a General Manager or Assistant General Manager at a select service or extended stay brand., • Hands-on leader who is comfortable being visible on the floor, not just in the office., • Proven track record managing hotel financials, including budgeting, forecasting, and expense management., • Familiarity with property management systems (PMS) and brand reporting tools., • Strong communication skills with both guests and ownership., • Brand certification or the ability to obtain it. Compensation • Base salary: $75,000 to $85,000 depending on experience., • Benefits package varies by ownership group; details provided during the interview process. How to Apply If your background is a solid match, we'd like to connect. Apply with your resume and a brief summary of the properties you've managed, including brand affiliations and room counts. All inquiries are kept confidential.

Job Description About the Role: The Warwick Hotel of Denver is currently looking for a Housekeeping Supervisor. This role plays a critical role in ensuring the cleanliness, safety, and overall presentation of the facility, contributing directly to guest satisfaction and operational excellence. This position involves overseeing the daily activities of the housekeeping team, ensuring that all cleaning standards and protocols are consistently met or exceeded. The supervisor is responsible for training, motivating, and managing staff to maintain high productivity and quality standards. Additionally, the role requires coordinating with other departments to ensure seamless service delivery and addressing any guest concerns related to housekeeping promptly and professionally. Ultimately, the Housekeeping Supervisor ensures a clean, welcoming, and well-maintained environment that supports the organization's reputation and operational goals. Minimum Qualifications: • High school diploma or equivalent., • At least 2 years of experience in housekeeping or janitorial services, with a minimum of 1 year in a supervisory or leadership role., • Strong knowledge of cleaning chemicals, supplies, and equipment., • Ability to read and understand safety data sheets and follow safety protocols., • Excellent communication and interpersonal skills. Preferred Qualifications: • Certification in hospitality or facility management., • Experience working in a hotel, resort, or similar hospitality environment., • Proficiency with scheduling and inventory management software., • Basic knowledge of OSHA regulations and workplace safety standards., • Bilingual abilities to communicate with diverse staff and guests. Responsibilities: • Supervise and coordinate the daily activities of housekeeping staff to ensure efficient and thorough cleaning of guest rooms, public areas, and back-of-house spaces., • Train new employees on cleaning procedures, safety protocols, and customer service standards to maintain a high-performing team., • Conduct regular inspections of rooms and public areas to ensure compliance with cleanliness and maintenance standards., • Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels., • Address and resolve guest complaints or requests related to housekeeping services in a timely and professional manner., • Prepare work schedules and assign tasks to housekeeping staff to optimize coverage and productivity., • Collaborate with maintenance and front desk teams to report and resolve facility issues impacting cleanliness or guest experience., • Maintain accurate records of staff attendance, performance, and any disciplinary actions. Skills: The Housekeeping Supervisor utilizes strong leadership and organizational skills daily to manage and motivate the housekeeping team effectively, ensuring tasks are completed efficiently and to high standards. Communication skills are essential for training staff, coordinating with other departments, and addressing guest concerns promptly and professionally. Attention to detail is critical when inspecting rooms and public areas to maintain cleanliness and safety standards. Problem-solving skills are frequently applied to resolve staffing challenges, supply shortages, or guest issues. Additionally, familiarity with inventory management and scheduling tools helps streamline operations and maintain optimal resource allocation. Physical Requirements (ADA-Compliant) Ability to stand and walk for extended periods throughout the restaurant and hotel service areas Ability to lift, carry, push, or pull items weighing up to approximately 30 pounds, with or without reasonable accommodation Ability to bend, reach, twist, and move throughout the entire hotel Ability to communicate effectively with guests, staff, and hotel leadership The employer is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position. Work Environment Fast-paced hotel environment Moderate to high noise levels Indoor setting with frequent guest interaction Equal Employment Opportunity Statement The Warwick Denver are equal opportunity employers. We value diversity and inclusion and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Qualified applicants with disabilities are encouraged to apply. Compensation: $20-$21 DOE Benefits: Medical, Dental & Vision Sick Time 1 hour for every 40 hours worked max of 48 hours Paid Vacation Paid Holidays (11) Hotel Discounts

Job DescriptionDescription: The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas and rooms of the hotel. This job is part time and will require evening and weekend availability. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk. Job Duties & Functions • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Clean/Buff floors daily according to hotel standards., • Shampoo carpets in the public areas according to hotel standards., • Shampoo furniture as needed according to hotel standards., • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift, • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner., • Practice safe work habits to ensure safety to guests, fellow associates and self., • Handle items for "Lost and Found" according to Avion Hospitality standards., • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office., • Complete daily assignment check list and submit to supervisor at the end of the day., • Perform other tasks/jobs as assigned by the supervisor or manager. Requirements: This position requires evening hours and weekend availability. Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. General This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Job Description We are seeking a Guest Service Representative to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned. Position requires an uncommon tour of duty to include night, weekends, and holidays. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://www.usajobs.gov/GetJob/ViewDetails/858454200 Please copy and paste link above into your browser Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English fluently. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Position is a Position of Trust. Must be able to work an irregular tour of duty to include, days, nights, weekends, and holidays. Company DescriptionThe Rocky Mountain Lodge is the premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado. It is managed and staffed entirely by civilians. The location and job are fantastic. Working for the Air Force ensures a guaranteed bi-weekly pay check and outstanding job security. Link for applying: https://www.usajobs.gov/GetJob/ViewDetails/841733600The Rocky Mountain Lodge is the premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado. It is managed and staffed entirely by civilians. The location and job are fantastic. Working for the Air Force ensures a guaranteed bi-weekly pay check and outstanding job security. \r\n\r\nLink for applying:\r\nhttps://www.usajobs.gov/GetJob/ViewDetails/841733600

Job Description Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world – from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world’s finest business and leisure destinations. Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location. We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. Central Reservation Agent - shift: 12pm-8pm Tuesday- Friday., 9:00am- 05:30pm on Saturday POSITION PURPOSE: Take room reservations via the telephone, mailed correspondence, group bookings and in-house requests. Provide intermittent support for various operational departments including Accounting, Executive Office, Housekeeping, Food/Beverage, Front Office/PBX, Sales/Marketing and Guest Services. Enter the information into the Property Management System accurately, timely, and efficiently. ESSENTIAL FUNCTIONS • Responsible for taking individual and group room reservations via telephone and perform accurate input of reservations information into PMS system. Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques. Being able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas. Must be very effective in the reservation's sales process, personal interactions and recommendations, and always upselling at every opportunity., • Process or respond to all paperwork, such as email and fax reservations, in a timely and efficient fashion. Mail confirmation and literature requests or reply via facsimile and administrative message when requested. This includes wholesale, online bookings. Conducting audits to verify accuracy on reservations., • Stay abreast of current information as it pertains to all hotels including rates; rate changes, room availability, all promotions to include local attractions, directions, and hotel services. Attend necessary training sessions and being knowledgeable to train and share information with others as needed., • Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Block special request reservations and suites., • Maintain a clean and well-organized workstation., • File daily reservations and other correspondence., • Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services and Executive Office. EXPERIENCE: 2+ years' experience with Call Center or Front Desk Guest agent is preferred.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Courtyard Aurora, Aurora, CO Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Starting Wage: $18.00, • Team Driven and Values Based Culture, • Dental and Medical, • Vacation & Holiday Pay, • Same-day pay available, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Parental leave, • Referral program, • Wage ranges from $18.00 to $18.50

Job Description About the Role: The Front Office Agent - Night Auditor plays a critical role in ensuring the smooth operation of the hotel's front desk during overnight hours while performing essential auditing tasks. This position is responsible for managing guest check-ins and check-outs, addressing guest inquiries, and providing exceptional customer service to create a welcoming environment. Additionally, the Night Auditor reconciles daily financial transactions, verifies accuracy in billing, and prepares detailed reports for management review. The role requires a balance of hospitality skills and accounting knowledge to maintain operational integrity and guest satisfaction. Ultimately, this position supports the hotel's overall efficiency by bridging front office operations with financial auditing during the night shift. Minimum Qualifications: • High school diploma or equivalent., • Previous experience in front desk operations or customer service, preferably in the hospitality industry., • Basic understanding of accounting principles and financial reconciliation., • Proficiency with hotel management software and Microsoft Office applications., • Strong communication and interpersonal skills. Preferred Qualifications: • Associate degree or higher in Hospitality Management, Business, or related field., • Experience with night audit procedures in a hotel environment., • Familiarity with property management systems (PMS) such as Opera or similar platforms., • Ability to handle multiple tasks efficiently in a fast-paced environment., • Certification in hospitality or customer service training programs. Responsibilities: • Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner., • Perform nightly audit of all financial transactions, including balancing accounts and preparing daily revenue reports., • Respond promptly to guest inquiries, requests, and resolve any issues to ensure a positive guest experience., • Maintain accurate records of room availability, reservations, and billing information., • Coordinate with housekeeping and maintenance departments to ensure rooms are ready and any issues are addressed., • Monitor security and safety protocols during overnight hours to ensure guest and staff safety., • Prepare and submit detailed audit reports to management for review and record-keeping., • Handle cash, credit card transactions, and maintain proper documentation in compliance with hotel policies. Skills: The Front Office Agent - Night Auditor utilizes strong communication skills daily to interact effectively with guests and team members, ensuring clear and courteous exchanges. Attention to detail is critical when performing nightly audits, reconciling financial data, and preparing accurate reports to maintain the hotel's financial integrity. Proficiency in hotel management software and Microsoft Office enables efficient handling of reservations, billing, and documentation tasks. Problem-solving skills are essential for addressing guest concerns promptly and coordinating with other departments to resolve operational issues. Time management and multitasking abilities allow the agent to balance front desk responsibilities with auditing duties during overnight shifts, ensuring seamless hotel operations.

Job Description Corporate Concierge Location: Market Station, Denver, Colorado Position Type: Full-Time Schedule: Monday through Friday, 7:00 AM – 5:00 PM (1-hour unpaid lunch break) No nights, weekends, or federal holidays required Position Summary Stratton Amenities is seeking a polished, hospitality-driven Corporate Concierge to serve as the face of Market Station, a premier office property in Denver, Colorado. This individual will be responsible for delivering exceptional customer service to tenants, guests, and vendors while supporting the day-to-day operations of the property. The ideal candidate is professional, dependable, service-oriented, and enjoys creating positive experiences for others. Responsibilities • Welcome tenants, visitors, and guests with a professional and friendly demeanor., • Serve as the primary point of contact at the lobby and concierge desk., • Assist tenants with general inquiries, service requests, and building information., • Manage visitor registration and access procedures., • Coordinate with property management, vendors, security personnel, and building staff., • Assist with conference room reservations and tenant amenity scheduling., • Receive and distribute packages, deliveries, and other items in accordance with building procedures., • Support tenant events, programs, and engagement initiatives., • Monitor lobby activity and report unusual situations to management., • Maintain accurate logs, records, and reports as required., • Ensure the lobby and reception areas remain organized, clean, and professional at all times. Qualifications • Previous experience in concierge, hospitality, hotel, front desk, receptionist, customer service, or office administration roles preferred., • Excellent communication and interpersonal skills., • Professional appearance and demeanor., • Strong organizational and multitasking abilities., • Proficiency with Microsoft Office, email, and basic computer systems., • Ability to remain calm and professional while managing multiple priorities., • High level of reliability, punctuality, and attention to detail., • Must be authorized to work in the United States and pass a background check. Compensation & Benefits Salary Range: $56,000-$60,000 annually, depending on experience and qualifications. Benefits Include: • Medical, dental, and vision insurance, • Paid Time Off (PTO), • Paid federal holidays, • Employee assistance program, • Ongoing training and professional development, • Opportunities for career growth and advancement About Stratton Amenities Stratton Amenities is a hospitality-focused staffing and concierge services company providing premier front desk, concierge, lifestyle, and guest services solutions to luxury residential communities and Class A office properties throughout the United States. Our mission is to create exceptional first and last impressions while delivering a best-in-class experience for every resident, tenant, guest, and client. Stratton Amenities is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.

Job DescriptionDescription: Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Education & Experience • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to work independently and with minimal supervision., • Knowledge of Accounting Principles., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests., • Must maintain composure and objectivity under pressure. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards., • Maintain Front Office computer system operation according to Avion Hospitality standards., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Follow safety and emergency procedures according to Avion Hospitality standards., • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards., • Be familiar with all Avion Hospitality’s policies and house rules., • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills., • Maintain radio contact with other associates during entire shift., • Have a working knowledge of security procedures., • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s., • Train any new Night Auditors as requested by management., • Run morning reports according to Avion Hospitality procedures., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Handle items for “Lost and Found” according to the standard., • Complete any reports as requested by management in a timely manner., • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)., • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests., • Attend meetings as required by management., • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job DescriptionDescription: Saturday & Sunday 6am - 2pm THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! WHAT WE OFFER • Competitive wages, training, and growth opportunities., • Early access to paycheck., • Health, Dental, Vision, and Life Insurance., • Paid Vacation, Holidays, and Sick Leave., • 401K with company match., • Free meals at work., • Employee Assistance Program., • Generous Employee Referral Program and more. POSITION SUMMARY The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations. KEY RESPONSIBILITIES • Answer a multi-line telephone, directing calls and inquiries as needed., • Greet all families, residents, guests, and vendors with a smile., • Maintain outside visitor logs and monitor access to the community., • Assist residents with scheduling transportation, activities, or appointments., • Support management with administrative tasks, such as data entry, scheduling, or light clerical work., • Order office supplies., • Address resident concerns or questions and escalate issues to management when necessary., • Complete work order requests. Requirements: CANDIDATE QUALIFICATIONS Education: • High School Diploma or equivalent. Experience, Competencies, and Skills: • At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required., • Working knowledge of various computer systems, including Word, Excel, and Outlook., • Patience and willingness to assist our residents, visitors, and team members., • Friendly, assertive, professional, outgoing, multitasked, and organized., • Excellent communication skills., • Availability to work flexible shifts, including weekends and holidays., • Ability to maintain confidentiality and adhere to ethical standards.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

About Gillis At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you. Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, “How can this be done better?” and “How can we provide more value?”. Overview • The Area Sales Manager (ASM) will be part of our Dynamic Sales Solution Service and will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA., • This position is home-based and reports to a Director of Sales. What’s in it for you? • Position is home-based (remote) during client’s business hours and requires bi-monthly travel for in-market visits., • Working within a fun and fast-paced environment, Gillis’ culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees., • Competitive salary (range: $70,000 USD), quarterly incentives and an annual profit-sharing bonus., • 15 accrued PTO days per year plus one 3-day weekend each month in recognition of holidays., • Comprehensive benefits package., • Team offsites. Responsibilities • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching., • Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months., • Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress., • Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle., • Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels., • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity., • Ability to travel for bi-monthly, in-market visits to elevate and strengthen client relationships with Hotel Owners, General Managers, and team which will expand sales targets and increase revenue. Requirements Hotel Industry Sales Experience: • 3 or more consecutive years of hotel guestroom sales experience in business transient, crew, and government segments within a select service hotel., • 2 years of experience in a Dual or Area hotel sales role is preferred., • Strong understanding of hotel systems, RFP process, and brand tools., • Understands how to communicate and negotiate effectively so that prospecting efforts are converted into actualized revenue., • Proven track record of meeting and exceeding sales targets., • Ability to establish and maintain relationships with hotel clients and team members., • General hotel operations knowledge. Technical Proficiency: • Proven experience using a CRM system to manage your sales pipeline and be held accountable for daily activities and follow-ups to track progress within your sales cycle., • Strong ability to use all Microsoft Office applications (ie. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint) to effectively manage your portfolio of hotels by creating and analyzing reports, delivering presentations, and presenting progress updates., • Ability to work remotely from your home-office at a computer for extended periods of time. Other Skills: • Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports., • Strong organization, time management, and adaptability skills are essential., • A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement., • Applicant can reside anywhere in the USA. Employee Experience Don’t take our word for it! Read below what some of our colleagues value about working at Gillis: “I find it remarkable that our company takes pride in doing the right thing, for the sold pleasure of doing the right thing. Integrity, professionalism, and freedom to spread our wings. I cannot think of a better working environment.” “The company makes an extra effort to make sure that their staff is well taken care of mentally and financially.” “I love the opportunity for growth and advancement, the flexibility to work from home, generous paid vacation, good benefits. Great leadership and a team culture.”

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards., • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)., • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner., • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms., • Review Front Office log and Trace File daily., • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes., • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be able to listen to, understand, and clarify concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management. Pay Range ($19.26 - $21.00 per hour DOE) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.

We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The Night Auditor Supervisor (NAS) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NAS also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NAS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NAS will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Position Title: Night Audit Supervisor Location: Sonesta Denver Downtown Department: Front Desk Reports To: Front Office Manager Type: Non-Exempt (Hourly) Salary: $23.00 to $25.00 per hour Application Deadline: April 25th, 2026 DUTIES AND RESPONSIBILITIES: • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards., • Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues., • Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy., • Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses., • Prepare General Manager daily, weekly and month end reporting packs., • Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies., • Assist in the washing, drying, and folding of hotel laundry., • Act as the security point of contact during various times in the shift., • Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information., • Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner., • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank., • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue., • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing., • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management., • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales., • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered., • Issue, control, and release guest safe-deposit boxes., • Comply with federal, state, and local laws regarding health, safety, and alcohol services., • Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: • High School diploma or equivalent required., • One year of previous hotel experience preferred., • Previous background from the extended stay industry preferred., • Reading and writing skills are utilized when compiling department records, guest registration and reservation information., • Ability to speak, read, and write fluent English; other languages beneficial., • Professional verbal and written communication skills., • Mathematical skills, including basic math, percentages, and variances preferred., • Problem solving, reasoning, motivating, organizational and training abilities preferred., • Experience with Microsoft Office and Opera systems preferred., • Valid driver's license required., • Frequently standing up, bending, climbing, kneeling, and moving about the facility., • Carrying, lifting or pulling items weighing up to 50 pounds., • Frequently handling objects and equipment., • Standing for extended periods of time., • Will be required to work mornings, evening, weekends, and holidays. Pay: $23.00 to $25.00. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience. Application Deadline: This job posting will be closed on April 25th, 2026 Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: • Medical, Dental and Vision Insurance, • Health Savings Account with Company Match, • 401(k) Retirement Plan with Company Match, • Paid Vacation and Sick Days, • Sonesta Hotel Discounts, • Educational Assistance, • Paid Parental Leave, • Company Paid Life Insurance, • Company Paid Short Term and Long-Term Disability Insurance, • Various Employee Perks and Discounts, • Hospital Indemnity, • Critical Illness Insurance, • Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Denver, Colorado The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: • Greet, register, and assign rooms to guests upon their arrival., • Verify guest credit and establish payment methods for accommodation., • Keep accurate records of room availability and guest accounts using property management systems., • Compute bills, collect payments, and make change for guests., • Perform basic bookkeeping tasks, such as balancing cash accounts., • Issue room keys and provide necessary instructions to bell attendants., • Review accounts and charges with guests during the check-out process., • Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems., • Transmit and receive guest messages using telephones or switchboards., • Coordinate with housekeeping and maintenance staff to address guest-reported issues., • Make and confirm reservations for guests., • Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: • Previous experience in a hotel front desk or guest service role preferred., • Strong customer service and communication skills to interact effectively with guests and staff., • Proficiency in using property management systems and basic office software (e.g., Word, Excel)., • Ability to handle cash transactions and perform basic bookkeeping tasks., • Excellent problem-solving abilities to resolve guest issues efficiently., • Strong organizational skills with attention to detail in managing guest reservations and records., • Ability to work independently and follow established hotel policies and procedures. Work Environment: • Primarily indoor work within the hotel's front desk and lobby areas., • Requires standing and walking for long periods throughout the shift., • Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies)., • Flexible schedule required, including availability for evening, weekend, and holiday shifts., • Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Maintain regular at

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Fr

Explore opportunities in the following areas: Engineering Food and Beverage Front Office Housekeeping About Us Discover contemporary style and upscale amenities at Renaissance Denver Central Park Hotel.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Great discou

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Regularly calculates a

Embassy Suites Denver Front Desk & Guest Services. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Category: Front Desk & Guest Services.

The Front Desk Associate is the face of the hotel. The Front Desk Associate is a team member of the ECHO Suites Extended Stay by Wyndham Aurora location. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, mana

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications: • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management. Pay Range ($19.26 - $22.00 per hour DOE) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities • Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information., • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed., • Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports., • Balance and close all bank ticket codes, daily., • Run night audit final after insuring all revenues are in balance nightly., • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested., • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell., • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone., • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service., • Perform the duties of a Front Desk Clerk including express checkouts. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Knowledge/Skills • Ability to operate personal computer, cash register and calculator., • Ability to compile facts and figures., • Telephone and guest relations etiquette and skills., • Moderate hearing required to communicate with guests., • Excellent vision required for viewing of CRT screen., • Excellent speech communication skills required to communicate with guests over the telephone., • Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,, • Mobility - must be able to reach all areas of hotel to assist clients., • Prolonged standing., • Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits Exceptional Benefits & Perks: Explore & Save Enjoy exclusive discounts at Sage Hotels & Restaurants nationwideyour gateway to unforgettable experiences across the country. Join a Culture That Celebrates You At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are. Ready to be part of something extraordinary? Let's create the future of hospitality together. Salary USD $20.00 - USD $21.00 /Hr. ID: 2026-31613 Position Type: Regular Full-Time Property: The Benson Hotel & Faculty Club Outlet: Hotel Category: Front Desk & Guest Services Min: USD $20.00/Hr. Max: USD $21.00/Hr. Tipped Position: No Address: 13025 E Montview Blvd City: Aurora State: Colorado EOE Protected Veterans/Disability

Limelight Hotels in Denver is seeking a Night Auditor to balance financial transactions and assist guests overnight.The role combines front desk responsibilities with accounting duties while ensuring accurate reporting for hotel operations.The ideal candidate will have a high school diploma and pref

The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Fr

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Maintain regular at

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Front Desk Agent (FDA) is responsible for consi

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Comply with Highgate Hotel Standards and regulation

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Regularly calculates and/or posts monies, rec

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. The Rally Hotel is an independent, lifestyle hotel located in Denver’s downtown playground, McGregor Square. Regularly calculates and/or posts monies, r

Job DescriptionEmbassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! The Position we are looking for is Full Time with hotel experience preferred. ESSENTIAL JOB FUNCTIONS • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor., • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred., • Prior hospitality experience preferred, but not required., • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts., • Ability to read, listens, and communicates effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions., • Stand 95% of shift, • Lifting up to 25 pounds maximum., • Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Come be part of our Great team at the Embassy by Hilton Denver Central Park! WHAT WE OFFER: Medical, Dental & Vision insurance, HSA, Basic Life and AD&D Insurance. Paid off for vacation, sick time and Holidays. Great Employee discounts on Hilton Hotels all over the world. EEO

Job Description The Hyatt Regency Denver Tech Center is a 4-Star Full Service 451-room Hotel with 30,000 square feet of conference space, we are always looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you! We are conveniently located within the Hampden South neighborhood @ I-25 and I-225 in the Denver Tech Center. Light Rail Belleview station is within walking distance. Job Duties We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent who has a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment! Benefits include: • Medical, • Dental, • Vision, • Paid Sick Time up to 48 hours annually, • Paid Vacation, • Paid Holidays, • Birthday Pay, • Life Insurance, • 401-K, • Room discounts, • Free Hot Meals per shift/Unlimited coffee, tea & soft drinks, • Restaurant/Coffee Shop Discount, • Free Covered Parking, • RTD Subsidized Transportation, • Flexible Schedules, • Fast Paced work environment, • Travel Perks & Benefits, • Recognition & Rewards, • Growth Opportunities Equal Employment Opportunity Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Description This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor., • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred., • Prior hospitality experience preferred, but not required., • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts., • Ability to read, listens, and communicates effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions., • Stand 95% of shift, • Lifting up to 25 pounds maximum., • Occasional twisting, bending, stooping, reaching, standing, walking., • Frequent talking, hearing, seeing and smiling.

Job DescriptionDescription: Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience • At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must have a valid driver's license for the applicable state., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results., • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Set the standard for guest relations at the Front Desk., • Obtain all necessary information when taking room reservations., • Monitor all V.I.P. and special guest requests., • Review Front Office log and Trace File daily., • Fully comprehend and execute all relevant phases of the front desk computer system., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Be aware of all rates, packages, and promotions currently underway., • Be familiar with all in-house groups., • Be aware of all closed out and restricted dates., • Follow and enforce all Avion Hospitality hotel credit policies., • Be able to perform all duties of Front Desk Agent., • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed., • Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met., • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader)., • Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log)., • Have knowledge of and assist in all emergency procedures as required., • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner., • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner., • Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates., • Ensure the maximization of room revenue through Rooms Merchandising., • Answer all guest inquiries in a timely and professional nature., • Be involved in departmental meeting, planning and execution., • Help maintain productivity levels at or above budgeted standards., • Perform any other duty as required by management., • Assist in training of new hires and current associates on a regular basis., • Attend meetings as required by management.

Job Description About The Source Hotel Nestled in Denver’s vibrant RiNo Art District, The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance. As part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail, our hotel offers guests an immersive experience that celebrates creativity, culture, and community. With thoughtfully designed spaces and an atmosphere of inspired hospitality, The Source Hotel is more than a place to stay, it’s a destination to discover. We are looking for our next great team member to join us on our team. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • RSP/401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family members Job Overview We’re looking for a Front Desk Supervisor to join our dynamic team. Whether it’s delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth daily operations, you’ll be an essential part of what makes The Source Hotel a standout destination! What You’ll Do • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement., • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions., • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand- specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., • Communicate both verbally and in writing to provide clear directions to staff., • Comply with attendance rules and be available to work on a regular basis., • Perform any other job-related duties as assigned. What We’re Looking For • Preferred experience with Opera Cloud (PMS System), • Preferred experience with the I Prefer Program, • Must have the ability to communicate in English., • Self-starting personality with an even disposition., • Maintain a professional appearance and manner at all times., • Can communicate well with guests., • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts., • Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error., • Ability to access and accurately input information using a moderately complex computer system., • Ability to stand, walk and continuously perform behind the front desk., • Ability to observe and detect signs of emergency situations., • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated., • Ability to establish and maintain effective working relationships with associates, customers and patrons. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.