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Job DescriptionDescription: About Us At Apex Concierge Services INC, we believe in creating exceptional experiences—whether it’s for our residents, guests, or clients. As a trusted presence in the Boston community, we manage premier residential and commercial properties where top-tier service is a standard. We're currently seeking a warm, reliable, and proactive Concierge to join our team and serve as the first point of contact in one of our luxury properties. What You’ll Do As a Concierge, you'll be the welcoming face and helpful resource for residents, visitors, and vendors. Your role is key in maintaining a secure, friendly, and efficient environment. Key Responsibilities: • Greet and assist residents, guests, and delivery personnel professionally and warmly, • Respond promptly to inquiries and requests, in person and via phone/email, • Maintain front desk shift logs, • Coordinate services such as package deliveries, and maintenance requests, • Manage building communications, calendar, and reservations for amenity spaces, • Maintain a tidy and inviting lobby area, • Provide local knowledge and recommendations for restaurants, transportation, and events, • Assist with emergency procedures and ensure safety protocols are followed Why Join Us? • Competitive hourly pay, • Paid time off and holiday pay, • Supportive and inclusive work environment, • Opportunities for growth in hospitality and property management Ready to welcome residents home and make a difference every day? Apply today with your resume and a brief cover letter. We can’t wait to meet you! Requirements: Required: • High school diploma or equivalent, • 1+ year of customer service, hospitality, or front desk experience, • Professional demeanor and excellent communication skills, • Tech-savvy; comfortable using email, Microsoft Office, and/or property management systems, • Reliable, punctual, and able to work flexible shifts (including evenings/weekends), • Ability to remain calm and composed under pressure Preferred: • Experience in residential or hotel concierge roles, • Familiarity with Boston neighborhoods, transportation, and cultural attractions

Job DescriptionDescription: About Us At Apex Concierge Services INC, we believe in creating exceptional experiences—whether it’s for our residents, guests, or clients. As a trusted presence in the Boston community, we manage premier residential and commercial properties where top-tier service is a standard. We're currently seeking a warm, reliable, and proactive Concierge to join our team and serve as the first point of contact in one of our luxury properties. What You’ll Do As a Concierge, you'll be the welcoming face and helpful resource for residents, visitors, and vendors. Your role is key in maintaining a secure, friendly, and efficient environment. Key Responsibilities: • Greet and assist residents, guests, and delivery personnel professionally and warmly, • Respond promptly to inquiries and requests, in person and via phone/email, • Maintain front desk shift logs, • Coordinate services such as package deliveries, and maintenance requests, • Manage building communications, calendar, and reservations for amenity spaces, • Maintain a tidy and inviting lobby area, • Provide local knowledge and recommendations for restaurants, transportation, and events, • Assist with emergency procedures and ensure safety protocols are followed Why Join Us? • Competitive hourly pay, • Paid time off and holiday pay, • Supportive and inclusive work environment, • Opportunities for growth in hospitality and property management Ready to welcome residents home and make a difference every day? Apply today with your resume and a brief cover letter. We can’t wait to meet you! Requirements: Required: • High school diploma or equivalent, • 1+ year of customer service, hospitality, or front desk experience, • Professional demeanor and excellent communication skills, • Tech-savvy; comfortable using email, Microsoft Office, and/or property management systems, • Reliable, punctual, and able to work flexible shifts (including evenings/weekends), • Ability to remain calm and composed under pressure Preferred: • Experience in residential or hotel concierge roles, • Familiarity with Boston neighborhoods, transportation, and cultural attractions

Job DescriptionGuest Service Agent (Full-Time or Part-Time) Boston Yacht Haven Boston, Massachusetts About Us Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina located in the heart of Boston's historic North End. Offering an exclusive guest experience with breathtaking harbor views, we are known for personalized service, attention to detail, and creating memorable stays for travelers from around the world. We're currently looking for an enthusiastic, service-oriented Guest Service Agent to join our team on either a full-time or part-time basis. If you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we'd love to meet you. Whether you're beginning your hospitality journey or looking to continue building your career in luxury accommodations, this is an excellent opportunity to learn from experienced hospitality professionals in a supportive, team-focused environment. Location: Boston Yacht Haven North End Waterfront – conveniently located near the Aquarium and Haymarket MBTA stations. Visit Our Website: www.thebostonyachthaven.com Why You'll Love Working Here • Work alongside seasoned hospitality professionals who are passionate about guest service., • Gain valuable experience in a luxury boutique hotel and marina environment., • Build skills that can open doors to a rewarding career in hospitality., • Enjoy a collaborative, welcoming workplace where no two days are the same.What You'll Do As a Guest Service Agent, you'll play an important role in creating exceptional guest experiences from arrival through departure. Responsibilities include: • Welcome guests with warmth and professionalism during check-in and check-out., • Deliver exceptional customer service while anticipating and exceeding guest expectations., • Assist guests with concierge services, local recommendations, transportation, and special requests., • Answer phones, manage reservations, and respond promptly to guest inquiries., • Coordinate closely with housekeeping and maintenance to ensure guest rooms and public areas meet our high standards., • Collaborate with colleagues across our collection of properties to provide seamless guest experiences., • Process payments, invoices, and maintain accurate records using hotel and marina management systems., • Cross-train in marina operations and other departments to support overall property operations., • Assist with VIP arrivals, special events, and marina guest services as needed., • Perform other duties as assigned by management.What We're Looking For, • Excellent communication skills and the ability to create genuine connections with guests., • Strong organizational and multitasking abilities in a dynamic environment., • Positive attitude, reliability, professionalism, and a willingness to learn., • Ability to work independently while also contributing to a collaborative team., • Hospitality or customer service experience is preferred, but not required—we provide training., • Fluency in English (reading, writing, and speaking) is required. Additional languages are a plus., • Ability to stand and sit for extended periods and occasionally lift, push, pull, or carry up to 20 pounds., • A proactive problem-solver who remains calm and resourceful under pressure.Schedule & Availability We are flexible for either Full-Time or Part-Time. Our front desk is staffed between 8:00 AM and 6:00 PM, with occasional after-hours support as business needs require. Availability to work weekends and holidays is required. Flexible weekday scheduling is available based on business needs and your availability. Join Our Team If you're looking for more than just a job, this is an opportunity to become part of a close-knit team dedicated to creating exceptional guest experiences. Whether you're launching your hospitality career or bringing previous experience to a luxury boutique property, Boston Yacht Haven offers a welcoming environment where you can learn, grow, and make a meaningful impact every day. We look forward to meeting you! Equal Employment Opportunity Boston Yacht Haven is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and the ability to perform the essential functions of the position. We welcome applicants of all backgrounds and provide equal employment opportunities without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job DescriptionDescription: ABOUT US Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. OUR VALUES We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We have Fun JOB OVERVIEW As a Front Desk/Guest Services Agent, you are responsible for participating in all aspects of the Front Desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Crystal Creek Hospitality service culture. You will work with the Front Desk, Concierge and Guest Experience teams. You must ensure you maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives. REPORTS TO The Front Office Manger/Guest Services Manager DIRECT REPORTS None KEY RELATIONSHIPS Internal: All hotel employees; hotel leadership External: Hotel guests, restaurant guests (where applicable), vendors and suppliers ESSENTIAL JOB FUNCTIONS • Follow safety and emergency guidelines, policies and procedures, • Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up, • Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc., • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest, • Ensure all Crystal Creek Hospitality and Brand and service standards are met and adhered to., • Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model, • Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested, • Monitor guest accounts and room inventory, • Ensure rooms and services are correctly accounted for within guest statement and assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment, • Be proficient using Property Management Systems (OPERA) and other pertinent software as assigned (MGS & GXP), • Complete all assigned checklists and shift reports accurately, • Complete all operations of lost and found, including inputting items into database, guest outreach, and shipping of guest items, • Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture, • Maintain house bank and operate cash register without error, • Be educated and familiar with local and area recreational activities and services, dining, and cultural activities and attractions. Provide recommendations to guests, • Be aligned with the culture, values, goals and human resource programs of the Crystal Creek Hospitality, • Follow all best practices, policies and procedures for Front Desk Team, • Maintain a clean, neat and organized workstation and lobby area, • Complete miscellaneous tasks as assigned, assist in other departments when needed PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Requirements: ESSENTIAL QUALIFICATIONS • Minimum of one-year front desk or customer service experience, preferable with OPERA systems, • Strong background of customer service experience, • Possess excellent computer, verbal and written communication skills, • Proven track record resolving guest problems and expediting solutions, • Understand daily hotel operations and systems, • Must read, write and speak the English language effectively, • Possess complex math skills, • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts, • Ability to work independently, with little to no supervision, use time efficiently and multi-task, • Be an active team player and ability to collaborate across teams

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: About Us At Apex Concierge Services Inc, we deliver five-star hospitality in luxury residential environments. As a trusted service partner throughout Boston, we provide elevated front desk and lifestyle management services built on professionalism, trust, and excellence. We are currently seeking a dependable and detail-oriented Overnight Concierge to support building operations during after-hours and ensure a safe, secure, and welcoming environment for residents. What You’ll Do As the Overnight Concierge, you are the sole on-site point of contact during your shift. You’ll maintain strong service standards while monitoring safety, handling late-night resident needs, and ensuring operations run smoothly until morning. Key Responsibilities: • Monitor lobby access and maintain building security protocols overnight, • Greet residents and authorized guests with professionalism and discretion, • Conduct scheduled site tours and safety checks throughout the building, • Manage and document all activities in nightly shift logs (E.D.O. standard), • Process after-hour maintenance requests and coordinate emergency response, • Manage package room overnight organization and audit accuracy, • Respond to email inquiries and internal communications from management, • Maintain a clean and professional lobby/environment throughout the shift, • Prepare accurate shift handover reports for the morning team, • Uphold Apex service standards and represent our brand with excellence Why Join Us? • Competitive hourly pay, • Paid time off + holiday pay, • Supportive leadership and teamwork culture, • Advancement opportunities in hospitality and leadershipRequirements: Required Qualifications • High school diploma or equivalent, • 1+ year of customer service, hospitality, security, or front desk experience, • Strong decision-making skills and ability to work independently, • Reliable, punctual, and able to maintain overnight availability (11PM–7AM or similar), • Professional communication skills (email, phone, incident reporting), • Comfortable using Microsoft Office (Excel and Word) or property management software, • Calm under pressure, solution-focused, and accountable Preferred Qualifications • Experience in a residential or hotel concierge role, • Familiarity with Boston neighborhoods and transportation options, • Prior experience with shift logs, KeyTrak, Yardi or access control systems, • Strong attention to detail and high personal standards of professionalism Ready to welcome residents home and make a difference every day?If you are dependable, professional, and ready to be trusted as the overnight foundation of a luxury property, we want to hear from you.

Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Boston, MA. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shift: Part Time Position Requirements • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two year of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc., • Ability to maintain confidentiality, • Must be able to work flexible schedules including nights, weekends and holidays Benefits include health, dental, and vision insurance, paid time off, and paid sick leave. Experience Requirements: • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job Description Responsible for operation and maintenance of all interior and exterior lighting, kitchen equipment, swimming pools and equipment, ice machines, air conditioning equipment, plumbing fire control equipment, and guest room repairs. Responsibilities • Provide the highest quality of service to the customer at all times., • Perform all assigned preventative maintenance work (complete all guest rooms every 60 days)., • Perform all assigned work requests on all electrical and mechanical equipment., • Follow specifications, blueprints, manuals and schematic drawings for installation, maintenance and repair of structures and equipment. Use hand and power tools, precision measuring and testing devices to test, diagnose and repair equipment., • In order to detect malfunctions and repair equipment must be able to dismantle equipment and install working parts., • Make structure repairs to masonry, woodwork and furnishings patch or replace plaster/plaster board, paint walls, ceilings, and trim. Cut and lay flooring (linoleum, tile, carpet, etc.), • Record utility readings and equipment readings daily and maintain current period readings in maintenance office., • Clear clogged drains and replace plumbing fixtures. Connect water supplies and drainage pipelines and perform simple wiring and maintenance repair., • Re-Key guest rooms as required., • Remedy guest complaints within 30 minutes. Notify Front desk Manger or General Manger for proper follow-up if necessary., • Report daily to the Chief Engineer or maintenance and areas of concern of the hotel., • Maintain all maintenance space in a clean and orderly condition., • Be prepared to clean sidewalks and entrances to the hotel of ice and snow when necessary., • Wear proper uniform at all times in accordance with the standards of appearance., • Be able to move luggage or packages weighing up to 50lbs., • Employee must adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the employee handbook., • Other duties as assigned, of which the associate is capable of performing.

Job Description Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands-on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on! CIC is looking for a full-time, early career Coordinator to join our team. This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast-paced environment. YOUR DAY-TO-DAY WORK You will join a Community Operations Team to satisfy the day-to-day needs of our members. Some work will be independent while at other times it will require collaboration with other CIC staff members. Potential responsibilities will include: • Building and keeping good relationships with CIC members, making sure they’re happy by quickly and specifically responding to their questions and needs., • Handling a variety of member requests creatively and effectively, from office rearrangement to event hosting., • Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed., • Facilitating new member onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms., • Supporting CIC Cambridge’s front desk operations for ~15% of your time with a focus on excellent service. This includes required staffing CIC One Broadway’s front desk during Venture Café on Thursdays 4PM - 6:30PM approximately every 3 weeks., • Assisting other teams with special projects as needed., • Helping cover other operations teams as needed, • Organizing community events to encourage networking among members. ABOUT YOU We value service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas. YOU HAVE • A bachelor's degree or equivalent experience., • At least one year of professional experience., • A natural interest for helping/supporting others., • An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years. OUR OFFER • Starting compensation is $53,000 per year., • 100% company-paid premium healthcare and dental benefits., • 100% company-paid long and short-term disability, and life insurance., • 401k (must be 21+)., • 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start. ATTRACTIONS OF THE JOB In addition to helping our members achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include: • Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring members. The number one reason CICers say they like working here is because of their colleagues!, • Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company., • Access to a nursing room, secure bicycle parking, a maker space, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options., • Central location. CIC Cambridge is a stone’s throw from the Kendall Square MBTA Red Line stop. ABOUT CIC Cambridge Innovation Center (CIC) is a leading creator of dense, impactful innovation ecosystems in cities around the world. CIC’s mission is to fix the world through innovation by developing multi-faceted communities that support changemakers on their innovation journeys. Founded 25 years ago in Kendall Square, Cambridge, CIC now manages 1.5M square feet of shared workspace, wet labs, and event space in the US, Europe, and Asia and convenes a worldwide community of approximately 650,000 innovators. Since inception, over 10,000 companies have called CIC home, collectively raising more than $17 billion in venture capital funding. We invite you to explore all our openings and learn more about our teams here. WHO WE ARE At CIC, our values aren't a poster on the wall - they shape how we work, how we hire, and how we show up for each other every day. You'll hear about them throughout our recruitment process: • We are good humans — respect, kindness, and accountability in every interaction, • We are happy to help — we step forward with care, energy, and pride in our work, • We are problem solvers — curious, growth-minded, and always looking for a better way, • We are resilient — steady under pressure and adaptable in the face of change, • We deliver — dependable and results-driven, balancing speed with quality. CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Description: POSITION SUMMARY: The primary function of the Front Office Supervisor is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The Front Office Supervisor is to ensure the smooth operation of the Front Desk, carrying out the directions of the Front Office Manager. They are to resolve guest issues & perform duties as required to ensure 100% guest satisfaction. Responsible for oversight of the front desk processes between the guests and the various hotel departments. ESSENTIAL FUNCTIONS: • Supervise and ensure completion of all duties of Front Desk Agents., • Responsible for hotel service scores as measured through our guest satisfaction surveys., • Maintain key control and Front Desk logbook., • Knowledgeable in the hotel’s Property Management System., • Review Property Management System inventory and House Count for availability and rates., • Maintain and market special guest programs., • Balance bank daily., • Coordinate emergency procedures., • Complete daily shift checklist., • Complete and print all required daily reports, records and logs as necessary., • Ensure to sell and identify potential future business upon check in., • Relocate guests to nearby hotels as necessary., • Verify daily rate and availability-discuss Perfect Sell Strategy with FOM., • Responsible for maintaining a monthly checkbook of expenditures., • Handle all administrative tasks as directed by Management., • Assist in scheduling Associates’ shifts and lunch breaks., • Ensure the night audit packets are completed to company standards., • Brief management at the end of all shifts., • Supervise and ensure the completion of all duties of all Guest Service Agents., • Responsible for providing feedback and administering associate corrective action and recognition., • Ensure to follow through on all issues and discrepancies as pertaining to Guest Services., • Serve as Manager on Duty., • Ensure all employee trainings and certifications are up to date., • Assist with the management of the departmental budget., • Ensuring the information safety and security of all guests within the hotel by supervising/training front desk staff in the following areas: room location security/privacy, key logger awareness, information security, personal information privacy/security, payment security, etc., • Responsible for ordering office supplies and other needs of the front office., • Ensure proper corporate and group coding., • Ensure reservations are being made following the Signature “Magic Formula”., • Attend mandatory meetings & hotel functions., • Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager., • Comply with all company standards and policies, as established in the employee handbook., • Other duties as required. SUPERVISORY RESPONSIBILITIES: • Responsible for providing feedback on Front Office staff performance., • Must possess strong communication skills and demonstrate leadership abilities., • Must exercise discretion, finesse and good judgment in handling issues that arise during the course of business., • Able to proficiently handle multiple simultaneous demands. EQUIPMENT TO BE USED: • Office Equipment, • Hotel and Financial computers and software. Requirements: EDUCATION REQUIRED: • High School diploma or equivalent., • College degree preferred. EXPERIENCE REQUIRED: • 1-3 years related experience and/or training., • Equivalent combination of education and experience. SKILLS, AND CAPABILITIES REQUIRED: • Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel. Experience with hospitality industry software desired., • Must be able to operate basic office machines, i.e., copier, fax, printer, etc., • Must possess strong organization and time management skills., • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities., • Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests., • Supervisory experience in customer service setting a plus. TYPICAL PHYSICAL DEMANDS: • Able to stand for periods which may extend beyond 8 hours daily., • Able to use computer software and telephone switchboard., • Be aware and able to enforce all emergency and safety procedures. This position is a member of the hotel’s emergency response team., • Lift and carry up to 30 lbs. TYPICAL MENTAL DEMANDS: • Reading and entering data into computer software program., • Must be detail-oriented, customer-focused and able to multi-task., • Must be able to use sound judgment in decision making which have significant financial and legal implications on the business., • Must be able to act in a leadership capacity during emergency situations including hotel evacuations and life-threatening instances., • The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability., • The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals., • The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form., • Must possess conflict resolution skills. WORKING CONDITIONS: • Exposure to detergents and cleaning solvents., • Employees are expected to comply with existing safety procedures., • The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment., • Hospitality environment requires polite, professional conduct and communication at all times., • Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed. PI4fdec9d0cff7-26276-40870313

Job Description Join the Glowbar Team: Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member. What You’ll Do: You’ll own the front desk and set the tone for every single visit. Every day, you’ll: Welcome every client with warmth and energy making each person feel like the most important guest in the room Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers - this is a sales focused role with real revenue targets Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales) Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care Share product knowledge and at-home routine suggestions to support the client’s skincare journey, upselling and cross-selling retail products where appropriate Track and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close rates Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry Share observations and solutions with management to keep the client experience and team performance improving Be the ultimate Glowbar ambassador in personality, presentation standards, and education Who We’re Looking For: 1+ years of hospitality experience and/or sales experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and meeting/exceeding sales goals Genuine passion for people, hospitality, and creating memorable experiences Confidence in sales conversations, comfort with commission-based earning, and a strong drive to meet and exceed membership sales targets Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members A warm, professional presence and a hospitality-first mindset Flexible availability, including weekends (we’re busiest when clients have time to glow) Full-Time: 5-day open availability, including both weekend days Part-Time: 3-day open availability, including one weekend day Weekend Only: Saturday & Sunday every week Enthusiasm for beauty, skincare, and a fast-paced, target-driven environment Your Glow Package (Compensation & Benefits): Uncapped commission: earn up to $15 per membership and $10 per package sold 2% annual compensation increase eligibility Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members 40 hours of vacation for Full-Time team members + sick leave for all team members Holiday pay at 1.5x for any of the 6 company holidays Access to DailyPay platform - access part of your paycheck before payday at no cost Disability, accident, critical illness, and life insurance coverage Employee Assistance Program (EAP) with free mental wellness support Commuter benefits to help save on transit and parking Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value) 25% employee discount off skincare products $150 employee referral bonuses for bringing great people to the team $15 product credit for every first-time client you refer Working Conditions: Our studios are energetic, on-your-feet environments. You should be comfortable with: Standing, walking, and moving throughout your full shift Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise) Stairs, varying temperatures, and the occasional humidity of a laundry room Evening, weekend, and holiday availability to meet client demand We’re the DOPEST - and we mean it. Join us, and let your career truly glow!

Job Description Join the Glowbar Team: Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member. What You’ll Do: You’ll own the front desk and set the tone for every single visit. Every day, you’ll: Welcome every client with warmth and energy making each person feel like the most important guest in the room Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers - this is a sales focused role with real revenue targets Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales) Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care Share product knowledge and at-home routine suggestions to support the client’s skincare journey, upselling and cross-selling retail products where appropriate Track and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close rates Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry Share observations and solutions with management to keep the client experience and team performance improving Be the ultimate Glowbar ambassador in personality, presentation standards, and education Who We’re Looking For: 1+ years of hospitality experience and/or sales experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and meeting/exceeding sales goals Genuine passion for people, hospitality, and creating memorable experiences Confidence in sales conversations, comfort with commission-based earning, and a strong drive to meet and exceed membership sales targets Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members A warm, professional presence and a hospitality-first mindset Flexible availability, including weekends (we’re busiest when clients have time to glow) Full-Time: 5-day open availability, including both weekend days Part-Time: 3-day open availability, including one weekend day Weekend Only: Saturday & Sunday every week Enthusiasm for beauty, skincare, and a fast-paced, target-driven environment Your Glow Package (Compensation & Benefits): Uncapped commission: earn up to $15 per membership and $10 per package sold 2% annual compensation increase eligibility Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members 40 hours of vacation for Full-Time team members + sick leave for all team members Holiday pay at 1.5x for any of the 6 company holidays Access to DailyPay platform - access part of your paycheck before payday at no cost Disability, accident, critical illness, and life insurance coverage Employee Assistance Program (EAP) with free mental wellness support Commuter benefits to help save on transit and parking Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value) 25% employee discount off skincare products $150 employee referral bonuses for bringing great people to the team $15 product credit for every first-time client you refer Working Conditions: Our studios are energetic, on-your-feet environments. You should be comfortable with: Standing, walking, and moving throughout your full shift Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise) Stairs, varying temperatures, and the occasional humidity of a laundry room Evening, weekend, and holiday availability to meet client demand We’re the DOPEST - and we mean it. Join us, and let your career truly glow!

Company Description Wagner Hospitality Management is a hotel management company focused on delivering high-quality guest experiences and strong operational performance. The organization partners with hotel owners to optimize service standards, financial results, and brand reputation. Its teams are encouraged to maintain a professional, inclusive work environment that supports collaboration and growth. Wagner Hospitality Management emphasizes efficient operations, thoughtful leadership, and consistent guest satisfaction across its properties. Role Description The Hotel General Manager is a full-time, on-site role based in Boston, MA, responsible for overseeing all hotel operations and ensuring an exceptional guest experience. Day-to-day responsibilities include managing staff across departments, coordinating front desk, housekeeping, maintenance, and food & beverage functions, and maintaining strong customer service standards. The role involves monitoring budgets, analyzing financial performance, and implementing strategies to increase revenue and control costs. The General Manager will also handle guest issues, ensure compliance with company policies and local regulations, manage vendor relationships, and uphold brand and quality standards. This role requires visible leadership on the property, coaching team members, and fostering a positive, safety-conscious work environment. Qualifications • Candidates should possess strong General Management and Business Management skills to oversee hotel operations and lead cross-functional teams effectively., • Candidates should possess excellent Customer Service skills to maintain high guest satisfaction and handle guest concerns professionally., • Candidates should possess solid Budgeting skills to manage operating expenses, forecast revenues, and support profitability goals., • Candidates should possess familiarity with Food & Beverage operations to coordinate restaurant, bar, and catering services within the hotel., • Additional beneficial qualifications include prior hotel or hospitality leadership experience, strong communication and conflict-resolution skills, and proficiency with hotel management systems and basic office software., • A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred, along with the ability to work flexible hours, including evenings, weekends, and holidays as required.

Assistant Front Office Manager – The Langham, Boston \n \n About Langham Hospitality Group: \n Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. \n \n The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will assist in leading Front Office team to drive for service excellence and the overall success of The Langham, Boston, by delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times while in alignment with the culture and values of Langham Hospitality Group. \n \n Key Responsibilities: \n\n • Assume all responsibilities of the Front Office operations in the absence of Director of Front Office by making logical, service oriented and responsible decisions that support the goals of the Rooms Division and the hotel.\n, • Ensure that all Front Desk, The Langham Services, Bell and Door colleagues deliver the highest level of guest service by anticipating guest’s needs while maintaining all standards and procedures such as Leading Quality Audits, Forbes, Langham Brand Standard, and Departmental procedures, and ensure positive results in the event of situations.\n, • Supervise, monitor, coach and develop agents to ensure the highest level of sincere and consistent service delivery and keep the Rooms Division management informed of team performance.\n, • Communicate with the Rooms Division team constantly to follow up on any pending issue, record any necessary information for tracking purposes (i.e. Daily Pass on/Follow up emails, Profile notes & Comments in PMS, HotSos, IAuditor, etc.), follow through to ensure of a best outcome of the situation.\n, • Support duties of Guest Service Agent, The Langham Services Agent, Bell, Door, Concierge, Guest Relations colleagues and Front Office Supervisors.\n, • Ensure that The Langham Services colleagues deliver impeccable, luxury and personalized service at the same expected level and intensity as the Front Desk while on the phone.\n, • Assumes all responsibilities of Guest Relations in the absence of Guest Relations colleagues.\n, • Act as a liaison between hourly colleagues and Director of Front Office to maximize communication and smooth operations of all shifts.\n, • Work together with Rooms Division leaders to maximize revenue as well as guest satisfaction, monitor payroll and keep the team motivated.\n, • Work with various departments to maximize the level of guest services satisfaction and follow through on any issues.\n, • Train, coach, supervise and develop non-management Front Office colleagues.\n, • Keep his/her presence including nights and weekends to ensure that Front Office operations are effective at all times.\n, • Must be available variable hours/shifts, including weekends and nights.\n, • Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests’ needs.\n, • Communicate guest and colleagues feedback to his/her manager and upper hotel management.\n, • Review and complete reservations to ensure seamless and memorable guest stay by reviewing arrival lists, allocating rooms, amenities, special requests etc. with Guest Relations team.\n, • Ensure proper VIP room assignments and room preparation.\n, • Promote internal hotel sales and in-house facilities. e.g. F&B Outlets, The Langham Club and Rooms.\n, • Able to multi-task and make appropriate decisions while remaining poised, productive in a fast-paced environment with frequent interruptions and changes.\n, • Ability to anticipate in order to prevent any negative situation and to provide maximum guest satisfaction.\n, • Additional duties not listed may also be required by Supervisor / Manager.\n, • Assist Director of Front Office in updating schedules, payroll, KPIs, Daily IAuditor inspection results/analysis, applicable month end reports and attend operational meetings.\n, • Be knowledgeable of the hotel emergency procedures and ensure that all Front Office colleagues are well trained in these procedures.\n\n \n Qualifications: \n\n • Proven management skills and ability to lead and motivate a team while maintaining the highest standards of service and adhering to hotel policies.\n, • A minimum of two years of Front Office management experience in a luxury hotel.\n, • Previous experience in five-star standards.\n, • College degree.\n, • CPR certification a plus\n, • Able to stand for length of shift: sit, reach, grasp, lift/carry up to 50 pounds, walk, climb, kneel, squat, bend, push, pull.\n, • Legally authorized to work in the United States\n\n \n Salary Range: \n\n • $78,000 - $84,000 annually\n\n \n For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/

Job DescriptionWe are looking for a capable, energetic person to join our team to help run the day-to-day operations of our small guest house/hotel. Schedule: Thursday, Friday, Saturday, Sunday, Monday. The job will include customer service, basic computer and software work, housekeeping, and random odd jobs that come up during the day. Job Details: • Be able to carry 50 pounds up a flight of stairs., • $20 per hour., • Full-time hours., • Raises will be based on attitude and dependability., • Please mention if you live in Allston., • Hiring Immediately. Please come to our property at 23 Farrington Ave, Allston, MA 02134, and fill out an application. 617 930 7710 text only. Thanks,John

Job DescriptionDescription: The Ramada Hotel has immediate openings for Front Desk Attendants to join our Team. We are looking for Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities include: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs · Maintain updated records of bookings and payments Requirements · Work experience as a Hotel Front Desk Agent, Receptionist or similar role · Experience with hotel reservations software, like OPERA and/or CHOICE · Understanding of how travel planning websites operate, like Booking and TripAdvisor · Customer service attitude · Excellent communication and organizational skills · High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred. Physical Demands · Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance Requirements:

Job Description Swingers – the crazy golf club is looking for Reception to join our team in Boston! We offer excellent benefits and compensation of $21.00 per hour. The benefits: • 2 weeks of paid time off for all team members, plus additional days as you grow with the company, • Free Telemedicine for all team members, • 2 Health Plan options, with coverage starting at $10.99/week, plus Dental and Vision benefits, • 401k plans so you can invest in your future, • Voluntary Life and Short Term Disability benefits, • Access to Swingers Benefits Hub, which provides exclusive discounts on every-day purchases, • Easy to use Pre-Tax Transit & Parking benefits so you can save on your daily commute, • Flexible Spending Accounts (FSA) & Dependent Care options, • 8 weeks of Swingers Paid Parental Leave after 1 year of employment, • Generous Referral Bonus options available to all team members, plus additional bonus opportunities throughout the year, • Free golf At Swingers we are passionate about finding exceptional people and helping them to grow and develop with us. About us: Swingers is a global hospitality and leisure brand dedicated to creating immersive, one-of-a-kind venues that offer premium guest experiences through unparalleled hospitality, healthy competition, and serious fun. The unique crazy golf experience, originally founded in London, transforms traditional mini-golf into an exciting game enhanced with DJs, craft cocktails, and gourmet street food, creating the ultimate competitive adventure. After establishing its roots in the UK, Swingers successfully expanded into the US, with locations in New York City’s NoMad, Washington D.C.’s Dupont Circle, Las Vegas, and soon-to-open venues in Boston and beyond. Check it out for yourself: Swingers.club/US or www.instagram.com/swingersus The role: The Reception team is responsible for greeting guests, selling golf, coordinating golf tee off timings for all guests, providing guidelines and instructions to the guests to ensure each guest is equipped with the information they need to enjoy Swingers to its full potential. Reception enables the delivery of the Swingers guest experience through great communication and coordinating effectively with management and adhering to the Swingers ethos, policies, and procedures. Our perfect candidate has: • Minimum 6 months experience in a busy environment in the hospitality industry, • Hotel Front Desk and/or Maitre D' experience is a plus!, • Passion for hospitality and a desire to grow within the company, • The ability to work under pressure and to a high standard, • The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays An essential function of this position is to be on premises to perform all work requirements. Necessary reasonable accommodations based on disability, pregnancy, gender identity, sincerely held religious beliefs, or any other characteristic protected by federal, state, or local law will be provided so that employees can perform the essential functions of their jobs, so long as such accommodations do not pose an undue hardship. Please contact Human Resources if you require a reasonable accommodation. Sound Interesting? If you think you’ve got what it takes and would like to join our team as our Reception please click 'Apply’ now! Commitment to Equal Opportunity: At Swingers, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Swingers is proud to be an equal opportunity workplace.

Job Description We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more! What you will be doing: As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service from arrival through departure. What you should bring to the table: You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. You should have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. You should also have effective communication skills and be able to ommunicate verbally and in writing and prepare complex reports of room availability and revenues generated. Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule.

Job Description Hotel Name: The Bostonian Hotel Boston Location: Onsite – Boston, MA Salary Range: $29.60 Join the Team at The Bostonian At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities. About The Bostonian Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods. With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: • Passion for Hospitality – Delivering meaningful and memorable guest experiences, • Entrepreneurial – Taking ownership and acting with agility, • Innovation & Progressive – Continuously improving how we operate and serve, • Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams." About the Role: Front Desk Agent As our Front Desk Agent you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results." Your Impact You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing Guest Experience • Deliver exceptional service rooted in passion for hospitality, • Anticipate needs and respond with a solutions-first mindset, • Create memorable, personalized experiences for every guest Team Collaboration • Work collaboratively across teams to achieve shared goals, • Communicate effectively and contribute to a positive work environment, • Support a culture of respect, energy, and accountability Compliance & Standards • Follow all company policies, safety standards, and procedures, • Maintain accuracy in processes, reporting, and documentation, • Uphold a culture of accountability and operational excellence Requirements • Passion for hospitality and delivering exceptional service, • Strong communication and interpersonal skills, • Ability to work in a fast-paced, dynamic environment, • Solutions-oriented mindset with attention to detail, • Flexibility to work varied schedules, including evenings, weekends, and holidays Technical Requirements • Experience in customer service or hospitality preferred, • Familiarity with PMS systems (e.g., Opera) is a plus Education • High school diploma or equivalent required Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: • Medical, Dental & Vision Insurance, • Short-Term and Long-Term Disability Coverage, • 401(k) Retirement Plan with Company Match (where applicable), • Paid Time Off & Paid Holidays, • Hotel Room Discounts across our global portfolio, • Employee Assistance Program (EAP), • Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. • Monitor Queue Rooms throughout the day., • Deal with guest issues as they arise and report to the manager., • Monitor and solve open folios daily., • Check in and check out guests according to Raffles standards, • Assist with inquiries via phone call, email or text message, • Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts, • Responsible for maintaining and balancing of their bank float each shift, • Process currency exchange as requested, • Assists to direct and walk guests to their destination in the hotel, • Work with Alice to review guest itinerary, • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees., • Monitor all VIP's and special guest requests., • Complete daily front desk agent checklist., • Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each., • Always maintain a warm and friendly demeanor., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be extremely professional and demonstrate genuine and intuitive service., • Attend departmental meetings and trainings., • Maintain regular attendance per schedule., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform., • Maintain high standards of lobby and front desk area appearance according to Raffles Standard, • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel-related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Offer room upsell to guests when appropriate, • Assist with crafting of morning report, • Assist with overnight audit and reporting, • Other duties as requiredQualifications Education & Experience: • Minimum of 1-2 years' experience in a luxury hotel environment preferred, • High school diploma or equivalent, • Previous experience with OPERA preferred, • Ability to focus attention on guest needs, remaining calm and courteous at all times, • Must be able to handle a multitude of tasks in an intense, ever-changing environment, • Ability to use various computer programs including MS Office Suite Physical Requirements: • Flexible hours including overnight shifts, weekends and holidays, • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. Additional Information • Hourly Wage: Intro rate at $28.80, hourly rate after 90 days is $32.00, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities.

Job Description Join the Glowbar Team: Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. The Studio Manager is the CEO of their Glowbar location, fully accountable for the team, the client experience, and the business results. You’re not just managing a studio; you’re building a culture, driving growth, and setting the standard that everyone around you rises to meet. If you’re a people-first leader who gets energized by both the human side and the business side of running a great studio, this is the role you’ve been working toward. What You’ll Do: You’ll be across everything - the numbers, the team, and the community. Every day, you’ll: Own the front desk as a hospitality guru for two full shifts per week plus daily lunch break coverage, staying close to the client experience and leading by example Stay close to the numbers - analyzing weekly and monthly performance data to spot trends, close gaps, and unlock opportunities in membership and product sales growth Recruit, interview, and build a team that reflects Glowbar’s values and standards Build your team from day one: onboarding and training new members, conducting performance shadows across all roles, and developing them through bi-weekly 1:1s, scorecard reviews, and ongoing feedback Keep a pulse on team morale and proactively address friction before it becomes a problem to create a studio culture so strong that retention speaks for itself Manage studio labor and expenses with an owner’s mindset, protecting profitability Champion the Glowbar brand in your market by building relationships with local businesses to drive partnerships and lead generation Ensure all studio compliance standards (safety, cleanliness, and brand) are met without exception Who We’re Looking For: 3+ years of progressive people management experience in a fast-paced, service-based industry (restaurant, hotel, salon/spa, or comparable) Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals A management style that balances accountability with empathy, creating a culture that is both positive and performance-driven Superior communication and interpersonal skills that foster trust, clarity, and collaboration across employees and clients alike A strategic problem-solver who thrives under pressure and maintains professionalism while managing multiple priorities Flexible availability, including weekends (we’re busiest when clients have time to glow) Full-Time: 7-day open availability, including both weekend days Enthusiasm for beauty, skincare, and a fast-paced, service-driven environment Your Glow Package (Compensation & Benefits): Up to $13,000 in annual bonus potential tied to studio revenue, gross margin performance, and member count 2% annual compensation increase eligibility Medical, dental, and vision insurance largely covered by Glowbar 80 hours of vacation + paid sick leave 6 Paid holidays DailyPay - access part of your paycheck before payday at no cost Disability, accident, critical illness, and life insurance coverage Employee Assistance Program (EAP) with free mental wellness support Commuter benefits to help save on transit and parking Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value) 25% employee discount off skincare products $150 employee referral bonuses for bringing great people to the team $15 product credit for every first-time client you refer Working Conditions: Our studios are energetic, on-your-feet environments. You should be comfortable with: Standing, walking, and moving throughout your full shift Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise) Stairs, varying temperatures, and the occasional humidity of a laundry room Evening, weekend, and holiday availability to meet client demand We’re the DOPEST - and we mean it. Join us, and let your career truly glow!

Job DescriptionDescription: Apex Concierge Services INC is seeking a professional, customer-focused Residential Concierge to join our team at one of our luxury residential properties in Boston, MA. As the first point of contact for residents, guests, vendors, and visitors, the Concierge plays an essential role in delivering exceptional customer service, maintaining building operations, and creating a welcoming environment for the community. This is an ideal opportunity for individuals with experience in hospitality, front desk operations, luxury residential buildings, hotels, customer service, or property management. Key Responsibilities • Provide exceptional customer service to residents, guests, and vendors, • Greet visitors and manage front desk operations professionally and warmly, • Answer phones, emails, and resident inquiries promptly, • Manage package deliveries, visitor logs, and amenity reservations, • Coordinate maintenance requests and communicate with building staff, • Maintain accurate front desk and shift logs, • Monitor lobby activity and support building safety procedures, • Maintain a clean, organized, and welcoming lobby environment, • Provide local recommendations for restaurants, transportation, and events, • Assist with emergency response procedures when needed Qualifications • Strong customer service and communication skills, • Professional appearance and demeanor, • Ability to multitask and remain organized in a fast-paced environment, • Reliable, punctual, and detail-oriented, • Experience in hospitality, concierge services, front desk, hotel, or residential property management preferred, • Basic computer and administrative skills required, • Weekend and holiday availability may be required Why Join Apex Concierge Services? • Competitive hourly pay, • Paid time off and holiday pay, • Supportive team environment, • Growth opportunities within hospitality and property management, • Work in premier luxury residential communities throughout Boston If you are passionate about hospitality, resident satisfaction, and creating exceptional guest experiences, we encourage you to apply today. Submit your resume to be considered for this Concierge opportunity with Apex Concierge Services INC. Requirements: Required: • High school diploma or equivalent, • 1+ year of customer service, hospitality, or front desk experience, • Professional demeanor and excellent communication skills, • Tech-savvy; comfortable using email, Microsoft Office, and/or property management systems, • Reliable, punctual, and able to work flexible shifts (including evenings/weekends), • Ability to remain calm and composed under pressure Preferred: • Experience in residential or hotel concierge roles, • Familiarity with Boston neighborhoods, transportation, and cultural attractions

Job DescriptionFront Desk Agent – Full-Time We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department. What You’ll Be Doing: You will greet and register guests, manage check-ins and check-outs, respond to guest questions and requests, resolve concerns, and help ensure every interaction is welcoming, efficient and professional. Our Front Desk Agents are hotel “experts” who understand what is happening throughout the property and help connect guests with the right people, services and solutions. What You Should Bring to the Table: Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required. The ideal candidate is a confident communicator and natural host who enjoys meeting people, solving problems and creating memorable experiences. You should be comfortable managing multiple priorities at once, using computer systems, handling guest concerns and remaining calm and organized during busy periods. Marriott and/or FSPMS experience is strongly preferred. This position requires prolonged periods of standing. Schedule: This is a full-time opportunity. Hotels operate 24/7, so flexibility is essential. This position will primarily work second shift, and weekends and holidays will be a regular part of the schedule. Why Join Our Team? We offer a great benefits package, including medical, dental and vision insurance, vacation, holiday and sick pay, matching 401(k), FREE PARKING, free meals during your shift, hotel and travel discounts, and a friendly team of coworkers. If you are a self-starter who enjoys a fast-paced environment, loves interacting with people and takes pride in making guests feel welcomed and valued, we would love to talk to you.

Job DescriptionDescription: Apex Concierge Services INC is seeking a hospitality-driven Guest Services Associate to support one of our luxury residential communities in Boston, MA. This role is ideal for individuals with experience in hospitality, hotels, restaurants, guest relations, food and beverage service, customer experience, or front desk operations who enjoy creating welcoming and memorable experiences for others. As part of our concierge and hospitality team, you will serve as a key point of contact for residents, visitors, vendors, and guests while helping maintain a professional, organized, and service-focused environment. Key Responsibilities • Deliver exceptional hospitality and customer service to residents, guests, and visitors, • Create a welcoming arrival experience at the front desk and lobby area, • Respond to resident requests and guest inquiries professionally through phone, email, and in-person communication, • Manage deliveries, packages, guest access, and visitor coordination, • Support daily building operations and resident services, • Coordinate amenity reservations, scheduling, and community communications, • Maintain accurate shift reports, activity logs, and front desk documentation, • Partner with property management and maintenance teams to resolve service requests efficiently, • Monitor common areas and assist with building safety procedures and emergency protocols, • Maintain a polished, clean, and organized hospitality environment throughout each shift, • Provide recommendations for local restaurants, transportation, entertainment, and Boston attractions Qualifications • Previous hospitality, hotel, restaurant, concierge, front desk, or guest services experience preferred, • Strong communication and interpersonal skills, • Professional appearance and positive attitude, • Ability to multitask and stay organized in a fast-paced service environment, • Reliable attendance and punctuality required, • Comfortable using email, scheduling systems, and basic computer programs, • Flexible availability including evenings, weekends, and holidays may be required Why Join Apex Concierge Services? • Competitive hourly pay, • Paid time off and holiday pay, • Supportive team environment, • Growth opportunities within hospitality and property management, • Work in premier luxury residential communities throughout Boston If you are passionate about hospitality, resident satisfaction, and creating exceptional guest experiences, we encourage you to apply today. Submit your resume to be considered for this Concierge opportunity with Apex Concierge Services INC. Requirements: Required: • High school diploma or equivalent, • 1+ year of customer service, hospitality, or front desk experience, • Professional demeanor and excellent communication skills, • Tech-savvy; comfortable using email, Microsoft Office, and/or property management systems, • Reliable, punctual, and able to work flexible shifts (including evenings/weekends), • Ability to remain calm and composed under pressure Preferred: • Experience in residential or hotel concierge roles, • Familiarity with Boston neighborhoods, transportation, and cultural attractions

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Monitor Queue Rooms throughout the day. Address and resolve guest needs as they arise and escalate to the manager as necessary. Monitor and solve open folios daily. Check in and check out guests according to Raffles standards Assist with inquiries via phone call, email or text message Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts Responsible for maintaining and balancing of their bank float each shift Process currency exchange as requested Assists to direct and walk guests to their destination in the hotel Work with HOTSOS for guest requests. Work with Alice to review guest itinerary Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Monitor all VIP's and special guest requests. Complete daily front desk agent checklist. Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each. Always maintain a warm and friendly demeanor. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be extremely professional and demonstrate genuine and intuitive service. Attend departmental meetings and trainings. Maintain regular attendance per schedule. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. Maintain high standards of lobby and front desk area appearance according to Raffles Standard Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel-related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Offer room upsell to guests when appropriate Qualifications Education & Experience: Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience required. Physical Requirements: Flexible hours including overnight shifts Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Additional Information • Hourly Wage: Intro rate at $27.81 - wage after 90-day probationary period at $31.00, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Guest House/Hotel Operations Manager.We are looking for a capable, energetic person to join our team to help run the day-to-day operations of our small guest house/hotel.Schedule: Thursday, Friday, Saturday, Sunday, Monday.The job will include customer service, basic computer and software work, hous

Dual brand, TownePlace Suites/Fairfield Inn Hotel Medford, a Colwen Hotels property, is seeking a friendly, customer service focused Front Desk associate to join our team. Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and po

While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. We are looking for a highly motivated individuals to join our Front Desk team.

Four Seasons Hotel One Dalton Street, Boston.Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston! We are seeking individuals who are passionate about hospitality to join our Front Office team as a Front Desk Receptionist.Looking for a

We are seeking a friendly, customer service focused Front Desk Associate to join our team.In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area.If you have a knack for customer service and previo

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

You will be escorting and orienting the guest to the front desk for check-in. We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's lu

Four Seasons Hotel One Dalton Street, Boston.Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston! We are seeking individuals who are passionate about hospitality to join our Front Office team as a Part Time Overnight Front Desk Recept

Join a winning team and awesome benefits! The purpose of a Front Office Supervisor is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service. Starting Hourly Wage: $24.50/hour Essential Duties and Responsibilities: • Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel., • Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately., • Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores., • Effectively trains guest service agents on proper front desk procedures., • Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions., • May prepare weekly schedules for front office staff., • Address performance deficiencies of front office staff through coaching and disciplinary actions., • Complete performance evaluations for front office staff timely., • May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review., • Ensures guest service agents are in compliance with clean, neat uniforms and name badges., • Required reports are timely and of a quality that can be shared with corporate., • Rates are accurate and monitored daily., • Is proficient at managing inventory in the property management system., • Frequently meets with and reviews work generated by the night auditor., • Maintains regular attendance and is consistently on time., • Maintains high standards of personal appearance and grooming, which include compliance with the dress code., • Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. Desired Competencies, Work Skills, and Knowledge: • Associate demonstrates organizational support, • Associate demonstrates initiative, • Associate demonstrates exemplary dependability/reliability, • Associate demonstrates accountability for their job performance, • Associate demonstrates acceptable productivity standards, • Associate demonstrates effective problem solving, • Associate demonstrates workplace respect to all associates, • Associate demonstrates effective oral/written communication, • Associate demonstrates excellent customer service skills, • Associate demonstrates effective financial management skills, • Associate effectively manages people Education and Experience Requirements: • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Qualifications: • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to write routine reports and correspondence., • Ability to speak effectively before groups of customers or employees of organization, • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages., • Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel. Supervisory Responsibilities: • Position has supervisory responsibilities of front office staff. Work Environment: • Indoor work environment, • Minimal to moderate noise levels consistent with hotel environment Physical Demands: • Stand more than 2/3 of the time, • Walk less than 1/3 of the time, • Sit less than 1/3 of the time, • Lift up to 15 lbs less than 1/3 of the time., • Push / pull up to 15 pounds. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-07-15 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you! What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Night Auditor is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: • Help guests discover their "Wanderlust" experience, • Provide exceptional customer service by being engaging and taking sincere interest, • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established., • Help to resolve problems and "WOW" guests through recovery when things aren't quite right, • Promote and sell special hotel programs., • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information., • Be knowledgeable of all emergency procedures and policies., • Maintain house bank., • Generate, Print and distribute daily and weekly reports, • Ensure the Night Audit procedures are followed with great attention to detail, • Communicate all pertinent information to manager on duty., • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds., • Assist other departments as needed. What are we looking for? • Must have the ability to work the overnight hours, • A high attention to detail, • High school diploma or equivalent., • A strong desire to make an impact on other people, • An outgoing and engaging personality, • Computer skills, • Excellent verbal and written communication skills., • Ability to work in a fast-paced setting., • Ability to stand for the duration of the shift., • Must be available to work various shifts including weekends and holidays. Compensation: $20.00 - $22.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all gu Front Desk, Agent, Hotel, Operations

Like shopping at Trader Joe's? Then, maybe you'll love working with us. We are looking for a Front Desk Coordinator who is searching to do what they'll love! Do you have experience in customer service? Do you love food? If so, read on! We may have th Front Desk, Coordinator, Trader, Hotel, Grocery

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout the day. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work evenings, weekends and holidays. + Work well under pressure, dealing with many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.

Step into the spotlight as our Director of Front Office! You'll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed. • Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement., • Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!, • Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay., • Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions., • Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way., • At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience., • Specific brand experience/OnQ [PMS – property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred., • Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues., • Proficient with Windows Operating Systems and capable of analyzing and using financial and data information. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: • Now offering Daily Pay! Ask your Recruiter for more details, • Medical, Dental, and Vision Coverage, • Short-Term and Long-Term Disability Income, • Term Life and AD&D Insurance, • Paid Time Off, • Employee Assistance Program, • 401k Retirement Plan PROPERTY INFORMATION: This all-suite hotel offers a complimentary cooked-to-order breakfast and an on-site restaurant, Porter Grill and Bar. The Logan Airport Embassy Suites features two-room suites with 2 HDTVs and a sofa bed. Guests can also take advantage of in-room microwaves and refrigerators as well as the free evening manager's reception, featuring light snack and nonalcoholic beverages. The hotel also features business facilities with a conference area for up to 300 guests. A fitness center, indoor pool and a whirlpool are also available. Exploring Boston is easy when staying at the Embassy Suites Boston at Logan Airport. With free shuttle service to the 'T' (underground) station, guests can easily visit the attractions of the city center. The Boston Convention Center as well as the city's financial district are within an 5 miles radius of the property.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. Studio Allston is situated in Allston, a unique neighborhood of Boston, MA. Home to elite universities, nationally recognized music venues, and amazing restaurants and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination. The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc., • Assist daily in the guest reception., • Responds daily all social media feedback, follow up with guest as well as internally., • Communicates effectively and genuinely with guests, team members and other departments., • Assists and often leads guest service training initiatives within the front office department, • Maintains a friendly and caring demeanor at all times in a fast paced environment., • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress., • Demonstrates team work by co-operating and assisting colleagues as needed., • Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals, • Maintains and updates all guest profiles, • Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests, • Works with all new hires for FD training., • Interviews, hire and train guest services agents, • Becomes informed of events/functions in the hotel during shifts., • Maintains a house bank and keeps an accurate report of daily receipts and deposits., • Is able to work with and understand basic financial data and information., • Is able to find guest centric solutions, • Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction., • Is able to take or assist with reservations., • Is able to assist at PBX., • Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests., • Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive., • Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards., • Maintains a good relationship with repeat guests and their special requests., • Is able to supervise a shift when needed., • Works closely with Sales and their VIP Clients., • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel., • Has knowledge of and assists in all emergency procedures as required., • Attends all mandatory meetings and training classes., • Has knowledge of the names, titles and positions of key people within the hotel., • Has knowledge of the hotel's surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc., • Completes all checklists as assigned. Qualifications: • A 4-year college degree and at least 1 year of related experience required., • Supervisory experience required. Labor experience and OPERA experiences preferred., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required. Two overnight shifts with this position., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

At Aimbridge Hospitality, we're all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you'll be right at the heart of it. Working side-by-side with the Front Desk Manager, you'll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You'll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you're a customer service rockstar with a knack for solving problems and keeping things organized, we'd love to have you on our team! This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly. KEY SKILLS/RESPONSIBILITIES • Service with a Smile: You're the friendly face guests and team members count on. Whether it's a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home., • Lead the Way: You motivate, coach, and guide the front desk crew like a pro—keeping standards high, operations smooth, and the vibe positive., • Problem-Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That's your specialty., • Master of the Details: From managing room revenue to keeping your look sharp and systems running, you've got the financial smarts, organizational skills, and tech know-how to keep everything on point. EDUCATION & EXPERIENCE • 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience., • 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience., • Effective in handling stressful, high-pressure situations while maintaining composure and objectivity., • Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: • Now offering Daily Pay! Ask your Recruiter for more details, • Medical, Dental, and Vision Coverage, • Short-Term and Long-Term Disability Income, • Term Life and AD&D Insurance, • Paid Time Off, • Employee Assistance Program, • 401k Retirement Plan

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experiencewelcoming guests, managing arrivals and depart

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experiencewelcoming guests, managing arrivals and depart

Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as Front Desk Agent at CAMBRIA HOTEL SOUTH BOSTON! As a Front Desk Agent, you will be the first point of contact for our guest

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston Downtown is looking for an Operations Manager to help drive excellence across our front desk and food & beverage operations. This role is perfect for someone who's ready to lead from the floor, energize a team, and step into a key leadership role at a hotel that lives and breathes The Journeyour culture of people-first hospitality and memorable service. As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant General Manager to ensure every guest interaction reflects our commitment to quality and care. You'll also serve as Manager on Duty, with a strong presence in evenings, weekends, and holidays. You'll: • Lead with a "guest-first, can-do" attitude, • Train and support team members in both front desk and housekeeping areas, • Oversee staffing, scheduling, and performance management, • Conduct inspections and follow through on service recovery, • Support deep-cleaning schedules, inventory tracking, and vendor communication, • Step in as needed to support the teamincluding shifts at the desk or in housekeeping 35 years of hotel operations experience Leadership experience in Room Division Strong problem-solving and people skills Ability to motivate and manage a team with professionalism and empathy Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office) Comfortable working a flexible schedule that includes evenings, weekends, and holidays Medical, Dental, and Vision Insurance 401(k) with company match Travel Discounts at Choice Hotels and beyond Vacation & Sick Time A leadership team that supports growth and celebrates wins At Cambria Boston, we don't just run a hotelwe shape guest experiences, inspire teams, and create moments that matter. If you're a high-energy operator ready to make an impact, we want to hear from you.

Hyatt is hiring front desk agents, housekeepers, food and beverage staff, and guest services managers. Competitive wages with comprehensive benefits and complimentary or discounted hotel stays worldwide. Opportunities for career growth in a hospitality-focused environment. Join a global hotel brand committed to caring for people so they can be their best.

Hyatt is hiring front desk agents, housekeepers, food and beverage staff, and guest services managers. Competitive wages with comprehensive benefits and complimentary or discounted hotel stays worldwide. Opportunities for career growth in a hospitality-focused environment. Join a global hotel brand committed to caring for people so they can be their best.

Hyatt is hiring front desk agents, housekeepers, food and beverage staff, and guest services managers. Competitive wages with comprehensive benefits and complimentary or discounted hotel stays worldwide. Opportunities for career growth in a hospitality-focused environment. Join a global hotel brand committed to caring for people so they can be their best.