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Job Description POSITION TITLE: Front Office Supervisor REPORTS TO: Front Office Manager Our Why We prioritize quality, kindness, and community to provide a respite in downtown Cary, where all feel welcome. Our Core Values INSPIRE WONDER Innovation and Creativity | Surprise and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate POSITION SUMMARY: The Front Office Supervisor is responsible for supporting the daily operations of the Front Office department, ensuring exceptional guest service, efficient workflow, and strong team communication. This role provides hands-on leadership to Guest Service Agents and serves as a resource during busy periods, guest concerns, and operational challenges. The ideal candidate leads by example, demonstrates sound judgment, and maintains a strong presence at the front desk. A commitment to service excellence, accountability, and teamwork is essential. This position supports training efforts, monitors service standards, and ensures that guest interactions reflect the hotel’s commitment to hospitality and professionalism. DUTIES AND RESPONSIBILITIES: • Responsible for overseeing daily front desk operations to ensure smooth guest registration, check-in, check-out, and guest service, • Responsible for supporting Guest Service Agents during peak periods and stepping in to assist when service demands increase, • Responsible for resolving guest concerns promptly and professionally, ensuring positive outcomes and guest satisfaction, • Responsible for maintaining awareness of room inventory, arrivals, departures, and special requests to support efficient operations, • Responsible for ensuring front desk standards, appearance, and service expectations are consistently met, • Responsible for communicating important guest information and operational updates to team members and leadership, • Responsible for maintaining knowledge of hotel services, policies, and local information to support guest needs, • Responsible for supporting the onboarding and training of new team members, • Responsible for coaching team members to ensure service standards and procedures are consistently followed, • Responsible for providing feedback to leadership regarding team performance and development opportunities, • Responsible for promoting a positive and collaborative team environment, • Responsible for modeling professionalism, reliability, and accountability in daily operations, • Responsible for assisting with shift coverage and ensuring adequate staffing levels, • Responsible for supporting leadership with performance conversations and operational follow-up as needed Responsible for ensuring accurate cash handling, posting of charges, and reconciliation of guest accounts • Responsible for assisting with monitoring labor schedules and maintaining staffing coverage, • Responsible for maintaining front desk supplies and equipment readiness, • Responsible for completing required reports, logs, and documentation in a timely and accurate manner, • Responsible for supporting departmental goals related to guest satisfaction, service quality, and operational efficiency, • Responsible for assisting with group arrivals, departures, and coordination with other departments Adhere to Health, Safety, and Service Standards • Responsible for complying with hotel safety procedures, emergency protocols, and company policies, • Responsible for maintaining confidentiality and protecting guest information, • Responsible for ensuring a safe and organized front desk environment, • Responsible for maintaining a professional and positive approach with guests, coworkers, and leadership, • Responsible for reporting incidents, safety concerns, or operational issues promptly QUALIFICATIONS: • At least one (1) year experience in hotel front desk or guest service operations, • Previous supervisory or leadership experience preferred, • Strong guest service skills and commitment to hospitality, • Strong communication, organization, and problem-solving abilities, • Ability to remain calm and professional in fast-paced or high-pressure situations, • Must be able to operate effectively as part of a team and communicate clearly, • Must be eligible to work in the United States, • Ability to work a flexible schedule, including days, evenings, weekends, and holidays, • Must be able to work overtime as required EDUCATION: High School diploma, general education degree or international equivalent preferred. PHYSICAL ABILITY: • Ability to be on your feet and alert for extended periods, • Ability to lift up to 35 lbs. as needed, • Continuous use of hands and arms, • Continuous bending, reaching, and twisting, • Maintains strong personal image and uniform standards Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Job DescriptionDescription: The Inside Sales Manager & Group Coordinator for the Residence Inn Raleigh Downtown is responsible for the inside group sales effort and assisting the sales and operations teams to ensure that all pre-event, event and post-event phases of group events are executed and communicated appropriately. Capture, qualify and close all new and past group leads driven through property, brand or 3rd party that drive top line revenues, market share and profitability to the portfolio of hotels within the market. In property liaison that is the primary contact for the event planner. Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction. SCOPE OF THE ROLE: • The expectation of this position requires a minimum 40-hour work week which includes weekends/evenings (Saturday and/or Sunday)., • Tactical and timely execution of hotel and market sales initiatives through group strategies, • Responsible for pre-event, event, and post-event planning, communicating, and executing, • Leverage our business and community relationships and drive group revenues into our portfolio of hotels, • Reactive sales efforts to maximize business opportunities and revenue, • Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience Performance accountability though goal and activity achievement Requirements: JOB RESPONSIBILITIES AND DUTIES: • Monitor, qualify and respond urgently to all group business inquiries, • Re-solicit all past groups for re-booking opportunities, • Effectively manage the turnover process for all group bookings to the properties, • Conduct site tours for wedding groups, blitzes, customer events and participate in trade shows, • Responsible for attending all BEO meetings to include F&B Manager & Chef. Responsible for leading Resume meetings to include AGM, GSM, and any Front Desk Supervisors., • Responsible for entering in rooming list or client requested reservations, • Responsible for ensuring that a method of payment is collected, entered into the PMS system (Fosse), and authorized prior to the event, • Responsible for posting & verifying all charges on group billing prior to sending to the customer, • Responsible for distributing all banquet event orders by the direction of the Catering Sales Manager, • Responsible for communicating any changes, additions, cancellations to the sales, revenue management and operations teams, • Accurate tracking and account data entry into Customer Relationship Management system (CRM/Delphi), • Be knowledgeable about brand sales initiative, strategies, trainings, and systems, • Participate in community events, associations, and organizations to promote our company’s community presents, • Participate in assigned corporate and brand sales training, • Complete an annual self-performance appraisals, • Communicate professionally, clearly, and concisely in all written and verbal communication QUALIFICATIONS • Previous hotel experience; preferred Marriott, • Possesses excellent guest service skills, • Highly organized and efficient; requires minimal oversight, • Excellent written and verbal communication skills, • Track record of effective communication skills amongst team members and different departments, • Working knowledge of Microsoft Word, Excel, and Outlook, • Strong work ethic; must lead by example, • Ability to prepare, audit and understand hotel banquet event orders, group actual reports and agreements, • F&B experience is a plus, • CRM system experience (i.e.: Hotel Sales Pro, Delphi, Fosse, Marsha) is a plus, • College degree or equivalent in Hospitality Management preferred, • Strong interest in further hospitality career development REPORTS TO: • Director of Sales WORK ENVIRONMENT: • Flexible work schedule, • Ability to lift 50 lbs. BENEFITS: • Vacation/Personal time for Fulltime Associates, • Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime Associates, • Hotel Discounts, • Quarterly Bonuses Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Job Description Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences. Key Responsibilities: • Act as the face of the property, leading by example, • Facilitate communication between the property manager and the concierge team, • Exceed expectations by providing anticipatory service and smooth accommodations, • Address resident concerns and complaints promptly and professionally, • Conduct weekly meetings with the property manager to identify areas for improvement, • Manage team schedules and oversee weekly payroll, • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals, • Implement and enforce accountability measures, disciplinary action, and performance coaching, • Develop and implement new SOPs to continually improve concierge operations, • Foster a positive work culture and environment, • Enforce uniform and grooming standards, • Participate in monthly regional director calls Position Requirements: • A passion for delivering exceptional service and hospitality, • Excellent verbal and written communication skills, • Strong problem-solving and leadership abilities, • Outstanding relationship-building skills, • Ability to maintain confidentiality, • A sense of pride and ownership in the position and property, • Ability to respond quickly and genuinely to residents’ and guests’ requests, • At least five years of hospitality experience, • Exceptional interpersonal skills and guest service abilities, • Organized, proactive, productive, and self-motivated with a positive attitude, • Ability to maintain a neat and professional appearance, • Ability to think clearly and make concise decisions under pressure Secondary Responsibilities: • Build rapport and relationships with residents, • Maintain professional telephone etiquette and message delivery, • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in scheduling and completing amenities’ requests, • Escort individuals as necessary, • Walk the premises to ensure the highest standards are being met, • Perform all other duties as assigned by the property manager or per property SOP’s, • Flexibility to work nights, weekends, and holidays Experience Requirements: • Leadership and supervisory skills and experience, • Training and development experience, • Exceptionally enthusiastic and positive individual, • 2 years’ experience in Hospitality, Multifamily or Upscale Hotel, • 2 years’ experience in a busy luxury retail environment, • Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

Job Description Part-time/Weekend Concierge Ambassador Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. Shifts Available: Must have weekend availability Position Requirements • Weekend and Holiday availability, • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two year of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Walk the premises to ensure the highest standards are being met, • Perform all other duties as assigned, • Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description This is a unique opportunity to represent two Hilton brands in one building, the Tempo and the Homewood Suites by Hilton. As a key member of the property leadership team, the Guest Services Manager is accountable for the hotel’s front desk operations. Reporting to the General Manager, the Guest Services Manager will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of customer service. A Day in the Life: • You will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor., • You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports., • You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage., • You will train all front desk staff as it relates to brand and company standards to maximize service culture., • You will assist with sales and champion the Daily Sell Strategy., • You will assist with the implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests., • You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company., • You will inspect and ensure that safety and security standards are being maintained., • You will support guest experience and satisfaction in all operations ensuring problem resolution., • You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables., • You will perform payment processing., • You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders)., • You will assist the Executive Housekeeper twice weekly, inspect guest rooms and public areas. Requirements: • Experience working in a hotel as a front desk representative (or equivalent), • Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired), • The ability to work weekends, holidays, and evenings, • The ability to ensure that hotel policies and brand standards are followed Ideal Skills & Qualities: • Excellent communication and problem-solving skills, • The skills and experience to lead a team to consistently deliver exceptional guest service, • Developing the leadership qualities of all staff, • Maintaining positive relationships with associates to drive associate satisfaction Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description Join Our Team as a Guest Services Representative at the Homewood Suites Raleigh-Cary I-40 At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay. What You’ll Do: • Greet guests warmly and assist them with check-in and check-out processes., • Answer questions, provide local information, and assist with special requests to enhance the guest experience., • Ensure guest requests are handled promptly and professionally, maintaining a high level of service., • Manage reservations, cancellations, and modifications as needed., • Communicate effectively with other departments to ensure guests’ needs are met., • Handle guest complaints and issues with professionalism, working towards a resolution., • Maintain an organized front desk area and assist with other administrative duties as needed. What You’ll Bring: • High school diploma or equivalent., • Previous experience in a customer service or hospitality role preferred., • Strong communication skills and a friendly, welcoming demeanor., • Ability to stay calm under pressure and address guest needs with a positive attitude., • Flexibility to work weekends, evenings, and holidays as required., • Basic computer skills and experience with hotel management software a plus. Why You’ll Love Working Here: • Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members., • Paid time off (PTO) for all team members, because we value your well-being., • Team Member Recognition Program to celebrate your achievements., • Discounts on hotel stays and dining., • Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work. About Us: At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Location: Homewood Suites Raleigh-Cary I-40 555 Crossroads Blvd. Cary NC 27518 Hours will include 7am-3pm & 3pm-11pm

Weekly Pay | Weekly Earnings $770$1,350 | Hourly Pay + Commission + Bonuses Urgently hiring. Start ASAP with paid training. This is a full-time W-2 role where your performance directly impacts what you earn and how quickly you advance. Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in this exact role after working in retail, warehouse, restaurant server, bartender, receptionist, customer service representative, or administrative assistant positions. We're a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100 list, #116 on the Top 500 Remodelers list, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide. If you're competitive, coachable, and motivated by face-to-face customer service and people-focused work, this role can open real doors beyond traditional retail, warehouse, hospitality, or administrative jobs. We are urgently hiring a Customer Service focused Appointment Setter to speak with homeowners and schedule free roof inspections. This role is ideal for people with backgrounds in customer service, retail, hospitality, warehouse work, restaurant server positions, receptionist roles, administrative assistant positions, or forklift operator jobs who enjoy talking with people and staying active during the workday. You are setting appointments. You are creating qualified opportunities. This is a face-to-face, field-based position where strong customer service skills, communication, and professionalism are key. People who succeed in this role often come from backgrounds such as: • Customer service representative, • Retail associate, • Receptionist or front desk staff, • Administrative assistant, • Restaurant server or bartender, • Warehouse associate or forklift operator, • Hospitality or hotel staff These backgrounds translate well because the role requires customer interaction, reliability, communication skills, and strong work ethic. • Market in assigned neighborhoods face-to-face, • Speak directly with homeowners at their homes, • Explain our free inspection service, • Schedule appointments for inspections, • Stay active and work outdoors This role is a great fit for people who enjoy customer service, retail interaction, hospitality environments, or service-based work and want a position with higher earning potential. • W-2 full-time position, • Hourly pay + commission + performance bonuses, • First-year team members earn $40,000$70,000, • Earnings vary based on performance and consistency, • Full-time, on-site role, • MondaySaturday within 9am7pm, • No overnight travel, • Team transportation provided from the office If you are currently working in warehouse, retail, customer service, receptionist, restaurant server, administrative assistant, or forklift operator roles and want a position with paid training, weekly pay potential, and real advancement opportunities, apply today. We are urgently hiring and training new team members now.

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Courtyard & Residence Inn by Marriott, a dual brand hotel located in the Brier Creek area of Raleigh, is hiring for a full-time Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The person hired for this position will need flexibility to work 7am-3pm or 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job DescriptionDescription: JOB TITLE: FRONT DESK AGENT DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: PART-TIME Summary: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards. Requirements: Qualifications: • Front Desk or Guest Services experience with Marriott preferred., • Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public., • Excellent oral and written communication skills, • Strong leadership skills; demonstrated ability to lead by example., • Skilled at hotel computer operations for reservations, reports, and guest services., • Able to work a variety of shifts and weekends., • High School Diploma or GED equivalent. Responsibilities: • The expectation of this position requires 1-29 hours which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt., • Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner., • Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest., • Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen., • Explain at check-in all necessary information for guests to access Internet and in-room entertainment., • Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area., • Know and be able to provide information about local attractions and restaurants and give directions when asked., • Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates., • Attend training sessions as required by your supervisor., • Complete Brand required training., • When available, proactively assist teams during breakfast and social events to provide high quality guest service., • Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out., • Promote the loyalty of the brand and Summit Hospitality Group., • Duties are subject to change and additional responsibilities/tasks may be assigned. Work Environment: • Must have reliable source of transportation, • Flexible work schedule including nights and weekends, • Ability to arrive on time as scheduled, • Ability to stand, sit, reach, bend, stretch for extended periods of time, • Operate computer and brand equipment for Check-In and Check-Out, • Ability to lift 30 lbs, • Fast pace and often under pressure to perform, • Team environment requiring patience and high level of communication Benefits: • Hotel Discounts, • Quarterly bonuses Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Job Description Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences. Key Responsibilities: • Act as the face of the property, leading by example, • Facilitate communication between the property manager and the concierge team, • Exceed expectations by providing anticipatory service and smooth accommodation, • Address resident concerns and complaints promptly and professionally, • Conduct weekly meetings with the property manager to identify areas for improvement, • Manage team schedules and oversee weekly payroll, • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals, • Implement and enforce accountability measures, disciplinary action, and performance coaching, • Develop and implement new SOPs to continually improve concierge operations, • Foster a positive work culture and environment, • Enforce uniform and grooming standards, • Participate in monthly regional director calls Position Requirements: • A passion for delivering exceptional service and hospitality, • Excellent verbal and written communication skills, • Strong problem-solving and leadership abilities, • Outstanding relationship-building skills, • Ability to maintain confidentiality, • A sense of pride and ownership in the position and property, • Ability to respond quickly and genuinely to residents’ and guests’ requests, • At least five years of hospitality experience, • Exceptional interpersonal skills and guest service abilities, • Organized, proactive, productive, and self-motivated with a positive attitude, • Ability to maintain a neat and professional appearance, • Ability to think clearly and make concise decisions under pressure Secondary Responsibilities: • Build rapport and relationships with residents, • Maintain professional telephone etiquette and message delivery, • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in scheduling and completing amenities’ requests, • Escort individuals as necessary, • Walk the premises to ensure the highest standards are being met, • Perform all other duties as assigned by the property manager or per property SOP’s, • Flexibility to work nights, weekends, and holidays Experience Requirements: • Leadership and supervisory skills and experience, • Training and development experience, • Exceptionally enthusiastic and positive individual, • 2 years’ experience in Hospitality, Multifamily or Upscale Hotel, • 2 years’ experience in a busy luxury retail environment, • Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.