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Join Our Team as a Front Desk Manager! At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments. Job Duties & Functions -Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay. -Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher. -Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling. -Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team. Education & Experience -2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. -5+ years of progressive experience in a hotel or related field with supervisory experience -Proficient in Windows operating systems, spreadsheets, and word processing. -Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. -Valid driver's license from the applicable state. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: • Now offering Daily Pay! Ask your Recruiter for more details, • Medical, Dental, and Vision Coverage, • Short-Term and Long-Term Disability Income, • Term Life and AD&D Insurance, • Paid Time Off, • Employee Assistance Program, • 401k Retirement Plan

Join the team at The Summit Hotel as our Group Sales Manager! Located less than ten miles from downtown Cincinnati, The Summit Hotel ushers in a new era of style and sophistication in the Queen City. As a member of the Marriott family and Marriott Bonvoy, our Cincinnati hotel offers 239 spacious guest rooms and anchors the Madison Square campus as an artful, design-forward destination for business and pleasure. POSITION PROFILE The overall objective and purpose of the Group Sales & Event Services Manager is to plan for group meetings, conferences, and social events. The ability to multi-task, work under pressure, meet deadlines and achieve daily targets, whilst offering a very high level of Customer Service is a must. ESSENTIAL RESPONSIBILTIES • Receive and complete inquiries for group meetings, events, and rooms only groups. Distribute to appropriate Sales Manager based on the Sales Team Deployment., • Directly sell, book, and service Entertainment, Media, and VIP groups., • Build strong relationships with customers to fully understand their needs., • Create detailed event orders & diagrams to meet the specifications of the client, enter rooming lists, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client., • Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments., • Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings., • Function as the on-site contact to client and address challenges or concerns immediately., • Maximize revenue by selling all facets of the hotel to include restaurant, bar, patio, and outlets for upselling., • Ability to work with vendors to ensure client satisfaction for all groups., • Communicate and enforce contractual agreements with the client pertaining to meeting space, food and beverage, and special concessions., • Responsible for the collection of attrition charges owed, as directed., • Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments, as directed., • Ensure Hilton Honors points are posted following the conclusion of the event, as directed., • Collaborate with culinary operations to assist in the development, design, and implementation of custom menus., • Work with sales team to prepare and distribute Group Resume Packet to hotel staff weekly., • Create Daily Event Posting and distribute to all departments., • Generate thank you notes for departed groups, • Greet all clients (in rotation with sales manager/DOSM for room's only groups) as they arrive on the day of arrival., • Competently utilize the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution., • Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.)., • Attend daily ops stand up to provide details on arriving groups, in-house groups, VIPs, and other items as needed, • Review arrivals report to verify room rates, market segments, and company profiles attached., • Provide potential new BT Account info to BT Sales Manager, as needed, • Verify package guest amenities are coordinated with the front desk to ensure guest receives., • Complete amenity forms & note cards and coordinate to ensure guest receives. Log in amenity tracker., • Identify VIP Sales guests and coordinate room assignments with front desk, housekeeping, and food & beverage., • Complete required reporting and documentation., • Directly sell, track, organize, and communicate details for all photo and video shoot bookings., • Continue professional development through educational offering made via industry trade groups and educational hospitality associations., • Encourage repeat business through excellent customer service and inquiry handling., • Create & log requested gift certificates as directed., • Log all redeemed gift certificates in tracker to ensure proper usage., • Other duties and tasks assigned by the management within the job scope. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Cultivates engagement and builds loyalty to the hotel., • Proven ability to host/facilitate effective meetings., • Ensure proper time and effort is spent to build high-level performance and consistency., • Leads with courage to provide a culture of accountability., • Utilizes our systems, tools, and resources to accomplish results and achieve goals., • Advanced level of written, verbal, and interpersonal communication skills, • Ability to prioritize and organize work assignments., • Ability to work well in stressful, high-pressure situations., • Knowledge of Delphi, including merging menus, blocking function space, and creating BEO's. BENEFITS • Salary range - 65-70k plus quarterly bonus., • 401k with company match, • Medical, dental, vision, life, disability insurance

Job Description Aloft Newport on the Levee is seeking a dependable, organized, and detail-oriented Housekeeping Supervisor to help lead our housekeeping team and maintain high standards of cleanliness throughout the hotel. The Housekeeping Supervisor is responsible for supporting the daily operation of the Housekeeping Department, supervising and assisting team members, inspecting guest rooms and public areas, and ensuring that rooms are clean, properly maintained, and ready for our guests. The ideal candidate is a hands-on leader who takes pride in their work, pays close attention to detail, communicates effectively, and can hold themselves and their team accountable to hotel and Marriott brand standards. Bilingual proficiency in English and Spanish is required for this position to ensure clear and effective communication with housekeeping team members, hotel leadership, and other departments. Compensation: $17 - $18 hourly Responsibilities: Supervise and support housekeeping associates during daily operations. Assign daily room boards and responsibilities based on occupancy, staffing, arrivals, departures, and hotel needs. Inspect cleaned guest rooms to ensure cleanliness, presentation, and maintenance standards are met before rooms are released. Identify cleanliness deficiencies and work directly with team members to correct them. Report maintenance concerns promptly and communicate room issues to Engineering and Front Desk leadership. Monitor room status throughout the day and help ensure rooms are completed and available by check-in time. Conduct inspections of guest rooms, hallways, housekeeping closets, storage areas, and other assigned hotel areas. Maintain high standards for bathrooms, bedding, linens, floors, furniture, fixtures, amenities, and overall room presentation. Coach and train housekeeping associates on proper cleaning procedures and brand expectations. Communicate instructions, expectations, training, and feedback effectively in both English and Spanish. Provide clear, respectful feedback and hold employees accountable for performance and quality. Assist with onboarding and training new housekeeping employees. Help manage linen, guest supplies, cleaning products, and housekeeping inventory. Ensure housekeeping carts, closets, and storage areas remain clean, organized, and properly stocked. Communicate guest requests, room concerns, lost-and-found items, and operational issues to the appropriate department. Assist with cleaning rooms or public areas when necessary to support the team and hotel operation. Follow all hotel safety, security, chemical-handling, and sanitation procedures. Work closely with Housekeeping Management, Front Office, Engineering, and hotel leadership to provide a consistent guest experience. Leadership Expectations The Housekeeping Supervisor is expected to lead by example. This position requires someone who is comfortable providing direction while also being willing to work alongside the team when needed. Successful candidates should be able to: Manage and motivate a diverse housekeeping team. Communicate effectively with team members in both English and Spanish. Set clear expectations and follow up to ensure work is completed. Recognize small details that can negatively impact the guest experience. Address performance concerns professionally and consistently. Prioritize responsibilities in a fast-paced hotel environment. Remain organized while managing multiple rooms, employees, and guest requests. Communicate effectively with employees and other hotel departments. Take ownership of problems and work toward solutions without requiring constant direction. Qualifications: Bilingual in English and Spanish is required. Previous hotel housekeeping experience strongly preferred. Previous supervisory, team-lead, or management experience preferred. Strong attention to detail and commitment to cleanliness. Ability to effectively lead, coach, train, and hold team members accountable. Strong organizational and time-management skills. Dependable attendance and punctuality. Ability to communicate professionally with employees, guests, and hotel leadership. Ability to work independently and make appropriate operational decisions. Familiarity with Marriott or Aloft standards is preferred but not required. Ability to work weekends, holidays, and varying shifts based on hotel occupancy and operational needs. Physical Requirements This position requires regular walking, standing, bending, reaching, pushing, pulling, and lifting throughout the shift. The employee must be able to push housekeeping carts, handle linens and supplies, and perform housekeeping duties when operationally necessary. About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Aloft Newport on the Levee is seeking dependable, detail-oriented Room Attendants to join our Housekeeping team. Our Room Attendants play an essential role in creating a clean, comfortable, and welcoming experience for every guest. We are looking for team members who take pride in their work, can maintain high cleanliness standards, and are comfortable working independently in a fast-paced hotel environment. Compensation $6.50 per completed guest room This position is paid on a per-room basis, allowing efficient and experienced Room Attendants the opportunity to increase their effective hourly earnings based on productivity. Typical earnings are approximately $14 – $16 per hour, depending on the number and type of rooms completed and individual productivity. Compensation: $14 - $16 hourly Responsibilities: Room Attendants are responsible for cleaning and preparing assigned guestrooms according to Aloft and Marriott cleanliness and presentation standards. Responsibilities include: Clean and prepare guestrooms for arriving and staying guests. Make beds and replace sheets, pillowcases, and other linens as required. Clean and sanitize bathrooms, including toilets, showers, sinks, mirrors, counters, and floors. Replace towels, bath amenities, and other guest supplies. Dust and clean furniture, fixtures, surfaces, and guestroom equipment. Vacuum carpets and sweep/mop hard-surface flooring. Empty trash and remove used linens from guestrooms. Ensure guestrooms are properly stocked and presented before being released as clean. Inspect completed rooms for cleanliness, presentation, and maintenance concerns. Report maintenance issues, damaged items, lost-and-found items, and unusual room conditions to management. Maintain housekeeping carts, equipment, and supply areas in a clean and organized condition. Follow proper procedures for handling cleaning chemicals, linens, guest belongings, and hotel property. Work collaboratively with Housekeeping leadership, Front Desk, Engineering, and other hotel departments when necessary. Complete assigned rooms within established productivity expectations while maintaining quality standards. Qualifications: Previous hotel housekeeping experience is preferred but not required. Training will be provided to candidates who demonstrate a strong work ethic and willingness to learn. Successful candidates should: Have strong attention to detail. Take pride in maintaining a clean and organized environment. Be dependable and arrive at scheduled shifts on time. Be able to work independently and manage assigned rooms efficiently. Be able to follow established cleaning procedures and hotel standards. Communicate effectively with supervisors and coworkers. Be comfortable working in a physically active position throughout the shift. Be available to work weekends and holidays as required by hotel occupancy and business needs. Physical Requirements This position requires frequent standing, walking, bending, reaching, pushing, pulling, and lifting throughout the workday. Room Attendants must be able to push and maneuver a housekeeping cart and lift or move housekeeping supplies, linens, and other materials necessary to perform the position. About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionDescription: PURPOSE: The Chief Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs such as carpentry, painting, plumbing etc. May require driving a shuttle van when needed (property specific). RESPONSIBILITIES: • Assist with the operation, maintenance and repair of equipment., • Change out light bulbs; perform preventative maintenance for guest rooms to include vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc., • Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guest rooms meeting rooms the swimming pool and hot tub., • Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request., • Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings., • Perform other tasks/jobs as assigned by the supervisor or manager., • Clean the exterior parking lot and remove trash from receptacles., • Perform minor landscaping tasks such as pulling weeds between lawn servicing dates., • Help the housekeeping department in maintaining public areas of the hotel., • Assist with guest transportation if property has shuttle service., • Perform preventative maintenance tasks as identified in the CORE program and record the work completed., • Maintain the needed stock of mechanical items needed to ensure work can be completed timely without delays., • Advise the General Manager of equipment or supplies needed and properly maintain the building., • Assist breakfast area in below tasks as needed:, • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working., • Support all areas of the food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas if requested. Requirements: QUALIFICATIONS: • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must have a valid driver’s license for the applicable state (property specific)., • Must have an acceptable MVR (Motor Vehicle Driving Record) (property specific)., • Must be willing and can work a varied schedule that may include evenings nights weekends and holidays Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 90% of their workday. Lifting and carrying up to 65 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Join Our Team as a Front Desk Manager! At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments. Job Duties & Functions -Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay. -Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher. -Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling. -Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team. Education & Experience -2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. -5+ years of progressive experience in a hotel or related field with supervisory experience -Proficient in Windows operating systems, spreadsheets, and word processing. -Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. -Valid driver's license from the applicable state. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: • Now offering Daily Pay! Ask your Recruiter for more details, • Medical, Dental, and Vision Coverage, • Short-Term and Long-Term Disability Income, • Term Life and AD&D Insurance, • Paid Time Off, • Employee Assistance Program, • 401k Retirement Plan

Front Desk Associates are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Responsibilities: • Approach all encounters with guests and associates in a friendly service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel., • Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations., • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met., • Handle requests for information mail and messages in an efficient and courteous manner., • Answer guest inquiries about hotel service facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment etc., • Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenarios., • Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Use proper two-way radio etiquette when communicating with other associates., • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds, • Be fully familiar with the brand frequency program, level, and awards., • Be familiar with breakfast operation and standards and be prepared to assist when requested or needed. Requirements: • High School diploma or equivalent required; College course work in related fields helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful high-pressure situations., • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary., • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays, • Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.), • Ability to participate in the creation of an enjoyable work environment Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact. • Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio., • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment., • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies., • Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio., • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift., • Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., • Manage phone activity including providing general knowledge to callers., • Cancel room reservations according to procedures., • Walk customers in a professional and courteous manner according to procedures., • Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms., • High school diploma or equivalent experience., • Three to twelve months of employment in a related position guest relation position with this company or other organizations., • Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor., • Working knowledge is generally learned on-the-job., • Communicate information and hotel services to management, staff and guests., • Ability to stand on your feet for extended periods of time, • Bending and lifting to support organization of the hotel and offices, • Competitive Salary, • Daily Pay!, • Team Member Hotel Discount Program, • Uniforms Provided for most positions, • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options, • Paid PTO, • 401k with employer match, • Food and Beverage Discounts, • Tuition Reimbursement

Hotel Covington is looking for a Front Desk Ambassador to provide excellent customer service for our guests at the front desk. Come grow with us! In the heart of Covington, Kentucky, Hotel Covington is locally owned and operated. Our hotel offers a charming retreat for people looking for both refined elegance and casual comfort. Our story was born from luck and kept going with true Southern hospitality in mind. Our friendly team is here to ensure guest stays are tailored experiences. We are a rapidly growing company with an expansive repertoire covering many fields of service to the public. With a knack for being unique, we do things differently. We invite our guests to be a part of our story and to create cherished memories here. Position Summary: • Understands guest services needs and exceed guest expectations by taking advantage of opportunities to add a special touch, • Handles guests' check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner, • Responsible for interacting with guests in the lobby, while ensuring the area is neat and tidy, • Input and retrieve information from the computer and PMS system, • Confirm guest information, room rate, selection of room, code electronic keys, • Provide information to guests about hotel amenities & local area, • Ensure rooms and services are correctly accounted for and charged, • Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift cards/certificates, • Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge, • Use up-selling techniques and promote marketing programs to maximize room occupancy and profit, • Answer and manage phone calls in a timely manner, managing multiple tasks at once, • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner, • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction, • Receive, retrieve, and relay messages and packages to guests, • Provide recognition to repeat guests, • Maintains and adheres to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts, • Assist other departments as necessary, including but not limited to, assist valet with guest vehicles and shuttle runs Job Requirements: • Good reading, writing, and oral proficiency in the English language, • Excellent phone etiquette and verbal communication skills., • Able to work well unsupervised, • Open availability strongly preferred, • Strong computer proficiency and email communication skills., • Attention to detail and the ability to resolve customer issues., • Provides recognition to repeat guests Teamwork: • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate, • Partake in a positive work ethic and surrounding environment Standards: • Demonstrate high degree of drive and determination, • Constantly recommend service and product improvements to better the operation, • Keep the work area clean and tidy at all times, • Attend all required meetings, • Follow proper payroll and uniform procedures, • Properly handle and report associate and guest incidents, • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, • Assist with responsibilities and duties in other departments and as assigned by management, • Due to the cyclical nature of the hospitality industry, associates will be required to work varying schedules to reflect the business needs of the hotel, • Able to work alone without direct supervision Physical Demand: • Mobile position required 100% of the time, • Computer use 75% of the time Hotel Covington does not discriminate on the basis of race, disability, veteran status, sexual orientation, gender identity, or any other basis protected under federal, state or local laws. Hotel Covington is a smoke-free, drug-free facility, and an equal opportunity employer.

Reports To: Front Desk Supervisor Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, addressing guest requests and complaints, and presenting statements to and collecting payments from departing guests. • Greet, register, and assign rooms to guests., • Contact housekeeping or maintenance staff when guests report problems., • Issue room keys and direct guests to their rooms., • Make and confirm reservations., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts., • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers., • Review accounts and charges with guests during the check out process., • Record guest comments or complaints, referring customers to managers as necessary., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or telephone switchboards., • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits., • Clean and maintain lobby and common areas, such as restocking supplies and watering plants., • Date-stamp, sort, and rack incoming mail and messages., • Arrange tours, taxis, or restaurant reservations for customers., • Deposit guests' valuables in hotel safes or safe-deposit boxes. High school diploma required Previous customer service experience preferred To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent oral and written communication skills. Proficient with Microsoft Office Suite and hospitality industry software. Ability to solve problems and think critically. Ability to convey information effectively. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires walking primarily on a hard, level surface throughout the workday. The employee is frequently required to stand, walk, stoop, kneel, crouch or crawl. Reaching above shoulder heights, below the waist or lifting as required. Occasionally lifts up to 25 pounds. Environmental Conditions: This job operates in a hotel environment. Sensory Demands: The noise level is low to moderate in the building. There will be frequent interruptions from guests and phone calls. Mental Demands: There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must also deal with a wide variety of people and may encounter conflict. Regularly scheduled up to 40 hours per week, but overtime and weekend hours could be required at times. H&W Management is an at-will employer. This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause of notice. Nothing in this employee job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will. No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the President of the company.

Provides customer service to guests of hotel by performing the following duties. • Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner., • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy., • Date stamps, sorts, and racks incoming mail, faxes and messages., • Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner., • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions., • Accurately checks out guests and communicates departures with housekeeping staff., • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures., • Makes, confirms and cancels reservations via telephone, computer and in writing., • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures., • Posts charges such as room, food, liquor, or telephone, to ledger., • Deposits guests' valuables in hotel safe or safe deposit box., • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained., • Maintains the cleanliness and organization of the hotel lobby and front desk area. Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you'd like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people. $16-$17/hr This location is closed on Sundays. Benefits We Offer You • A work/life balance that allows you to work 5 days a week and be off work by 6pm., • Outstanding company culture with growth opportunities throughout the U.S., • Competitive starting pay + monthly bonus opportunity., • Paid Time Off accrued throughout the year, increasing with years of service., • Generous 401(k) match with Traditional and/or ROTH choices., • Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution., • EXTRA Healthy Wellness Program with rewards towards your medical premium., • BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities • Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions., • Maximize sales objectives through unit rentals, unit insurance, and moving supplies., • Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas., • Perform daily site safety inspections, including lock checks., • Address and resolve customer concerns related to billing, security, auctions, and proper site usage., • Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits., • Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees., • Perform additional duties as assigned. Your Qualifications • 1+ year of customer-facing work experience., • Sales experience preferred., • Current valid driver's license and access to a reliable personal vehicle; except in New York City and Brooklyn., • High School diploma or GED is required; college education is a plus. Work Environment & Physical Requirements • Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions., • Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting., • Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs. If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The overall objective and purpose of the Group Sales Manager is to plan for group meetings, conferences, and social events. The ability to multi-task, work under pressure, meet deadlines and achieve daily targets, whilst offering a very high level of customer service is a must. Essential Responsibilities • Receive and complete inquiries for group meetings, events, and rooms only groups. Distribute to appropriate Sales Manager based on the Sales Team Deployment., • Directly sell and book SMERF groups., • Build strong relationships with customers to fully understand their needs., • Create detailed event orders & diagrams to meet the specifications of the client, enter rooming lists, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client., • Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments., • Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings., • Function as the on-site contact to client and address challenges or concerns immediately., • Maximize revenue by selling all facets of the hotel to include restaurant, bar, patio, and outlets for upselling., • Ability to work with vendors to ensure client satisfaction for all groups., • Communicate and enforce contractual agreements with the client pertaining to meeting space, food and beverage, and special concessions., • Responsible for the collection of attrition charges owed, as directed., • Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments, as directed., • Ensure reward points are posted following the conclusion of the event, as directed., • Collaborate with culinary operations to assist in the development, design, and implementation of custom menus., • Work with sales team to prepare and distribute Group Resume Packet to hotel staff weekly., • Generate thank you notes for departed groups, • Greet all clients (in rotation with sales manager/DOSM for rooms only groups) as they arrive on the day of arrival., • Competently utilize the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution., • Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.)., • Attend daily ops stand up to provide details on arriving groups, in-house groups, VIPs, and other items as needed, • Review arrivals report to verify room rates, market segments, and company profiles attached., • Provide potential new BT Account info to BT Sales Manager, as needed, • Verify package guest amenities are coordinated with the front desk to ensure guest receives., • Complete amenity forms & note cards and coordinate to ensure guest receives. Log in amenity tracker., • Identify VIP Sales guests and coordinate room assignments with front desk, housekeeping, and food & beverage., • Complete required reporting and documentation., • Directly sell, track, organize, and communicate details for all photo and video shoot bookings., • Continue professional development through educational offering made via industry trade groups and educational hospitality associations., • Encourage repeat business through excellent customer service and inquiry handling., • Other duties and tasks assigned by the management within the job scope. Required Knowledge, Skills, and Abilities • Cultivates engagement and builds loyalty to the hotel., • Proven ability to host/facilitate effective meetings., • Ensure proper time and effort is spent to build high-level performance and consistency., • Leads with courage to provide a culture of accountability., • Utilizes our systems, tools, and resources to accomplish results and achieve goals., • Advanced level of written, verbal, and interpersonal communication skills, • Ability to prioritize and organize work assignments., • Ability to work well in stressful, high-pressure situations., • Knowledge of hotel sales systems, including merging menus, blocking function space, and creating BEO's. Physical Demands • Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions, • Lift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.), • Hotel tours, sales calls, trade shows, • Competitive Salary, • Daily Pay!, • Team Member Hotel Discount Program, • Uniforms Provided for most positions, • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options, • Paid PTO, • 401k with employer match, • Food and Beverage Discounts, • Tuition Reimbursement

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and

Our property is seeking a night auditor to join our growing group of hospitality professionals.The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction.Guest service experience is highly preferr

Job Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Compensation: $16 hourly Responsibilities: • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Ensure all guests feel they are having an exceptional experience at the property, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required, • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager, • Complete night audit procedures, including balancing and reconciling all financial transactions, • Review and verify cash drawer activity, credit card transactions, room charges, and guest folios, • Prepare and distribute daily audit reports, along with weekly and monthly summaries for management, • Maintain accurate records of occupancy, revenue, and hotel performance data, • Perform front desk duties during overnight hours, including guest check-in and check-out as needed, • Respond to guest inquiries and assist with requests or concerns in a professional manner, • Coordinate with housekeeping and maintenance for any overnight service needs, • Ensure proper completion of end-of-day system procedures and reports, • Maintain a secure and organized front desk area throughout the shift, • Provide consistent, professional customer service to all guests during overnight hours Qualifications: • Flexible overnight hours are required, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Must be computer proficient; experience with accounting or reservation software is a bonus, • Diploma or equivalent from high school is required; some college is desired, • Outstanding communication skills and excellent customer service skills are required, • Strong communication and customer service skills required, • Ability to work overnight shift (11:00 PM – 7:00 AM), including weekends and holidays as needed, • High school diploma or equivalent required; some college preferred, • Previous experience in front desk, guest services, night audit, or hospitality is helpful but not required, • Basic computer proficiency required; ability to learn hotel systems and software quickly, • Experience with hotel reservation or accounting systems is a plus, • Ability to work independently and stay organized during overnight hours, • Strong attention to detail, especially with financial and reporting tasks About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! Compensation: $15 - $16 hourly Responsibilities: • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed, • Perform additional bookkeeping, administrative, and accounting procedures as required, • Make sure every hotel guest has a pleasant stay Qualifications: • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Overnight shift; requires flexible hours, • Some college is preferred but a high school diploma or equivalent is required, • Great communications. and excellent customer service skills are required About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $14 - $15 hourly Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information, • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests, • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information, • Communicate with housekeeping to make sure guest rooms are ready, • Mitigate customer complaints as needed Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Must have graduated high school, received a GED or equivalent, • Has experience answering telephone calls and troubleshooting stressful situations, • Exhibits working knowledge of Microsoft Office and reservation management systems About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $16 - $18 hourly Responsibilities: • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager, • Provide exceptional service to all hotel guests during their stay, • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required, • Perform additional bookkeeping, administrative, and accounting procedures as required, • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Great communications. and excellent customer service skills are required, • Experience in the hospitality industry or guest services is preferred, but not required, • Computer proficiency is required; experience with accounting or reservation software is preferred, • Overnight shift; requires flexible hours, • Some college is preferred but a high school diploma or equivalent is required, • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionDescription: PURPOSE: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. RESPONSIBILITIES: • Approach all encounters with guests and associates in a friendly service-oriented manner., • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day's work (i.e., movie revenue telephone postings valet laundry servers and desk agent's paperwork etc.)., • Maintain cashiering responsibilities as per Front Office procedures., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Maintain proper record keeping (i.e., logbooks etc.) according to Athena Hospitality standards., • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills., • Have a working knowledge of security procedures., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts charge and paid folios vouchers and checks etc.) as directed by SOPs., • Train any new Night Auditors as requested., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary)., • Perform any other duties as requested by the Guest Services Manager or any other member of management., • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Use proper two-way radio etiquette when communicating with other associates., • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds, • Be familiar with breakfast operation and standards and be prepared to assist when requested or needed. Requirements: QUALIFICATIONS: • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • Must be able to work independently and with minimal supervision., • Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems company approved spreadsheets and word processing., • Must work well in stressful high-pressure situations., • Must be able to work with and understand financial information and data and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests., • Must maintain composure and objectivity under pressure. Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 50% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Description Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you! What you will have an opportunity to do: The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass! We are seeking a committed and passionate hospitality professional to provide top quality service as Concierge. Each expert is responsible for assisting all guests and patrons in a manner, which ensures complete guest satisfaction during the pre-arrival and entire stay of the guest. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries; act as liaison for guests to services in the Cincinnati area. The primary responsibilities for the Concierge include but are not limited to: • Provide prompt and professional response to all requests for services by "finding a way" to fulfill each one, no matter how large or small., • Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay., • Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed to go beyond guest satisfaction., • Create guest profiles and update information as necessary in ALICE., • Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Cincinnati area events., • Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary., • Accept all guest calls for bell service and communicate effectively to the arrival team., • Maintain daily paperwork in an organized and legible manner, especially document involving charges to guest folios., • Maintain good contacts with the providers of outside services to insure the best experience for our guest., • Ensure prompt package and message delivery service through bell staff., • Gift certificate administration., • Transmit telex and facsimile messages upon request., • Report any problems to the Front Office Manager as soon as possible., • Complete all other assignments, duties and tasks as assigned by the Front office Manager and Front Office Management staff. #IND100 #ZR80 What are we looking for? • High school diploma or equivalent, • A strong desire to make an impact on other people, • An outgoing and engaging personality, • Advanced knowledge of the local area, • Computer skills, • Excellent verbal and written communication skills, • Ability to work in a fast-paced setting, • Ability to stand for the duration of the shift, • Must be available to work various shifts including weekends and holidays Compensation: $18.00 $20.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Job Description Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you! What you will have an opportunity to do: The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass! We are seeking a committed and passionate hospitality professional to provide top quality service as Night Auditor. The Expert is responsible for performing close of day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. The Night Auditor will also function as the primary contact for guests upon arrival and departure between the hours of 11 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions. The primary responsibilities for the Night Auditor include, but are not limited to: • Greet guests immediately with a friendly and sincere welcome., • Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate., • Follow all specified procedures to audit the shift closing of all Front Office staff., • Produce accurate and timely reports, and correctly handle all cash transactions., • Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailed transactions and final reports walked to Accounting., • Reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift., • Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier’s reports, guest and house accounts and telephone revenue; assisting in the preparation of all reports., • Complete and transmit daily Management and Accounting reports, and supporting documents., • Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest’s messages. Experts at The Lytle Park Hotel must possess our core values to assist with realizing our mission of Honored Hospitality. • Positive, • Genuine, • Honorable, • Caring, • Passionate, • Open Minded Must have at least one (1) or more years of related work experience, with experience in Hospitality preferred. Previous experience in Night Audit role is preferred. #IND100 #ZR80 What are we looking for? Compensation: $18.00 $22.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Job DescriptionDescription: PURPOSE: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. RESPONSIBILITIES: • Approach all encounters with guests and associates in a friendly service-oriented manner., • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day's work (i.e., movie revenue telephone postings valet laundry servers and desk agent's paperwork etc.)., • Maintain cashiering responsibilities as per Front Office procedures., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Maintain proper record keeping (i.e., logbooks etc.) according to Athena Hospitality standards., • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills., • Have a working knowledge of security procedures., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts charge and paid folios vouchers and checks etc.) as directed by SOPs., • Train any new Night Auditors as requested., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary)., • Perform any other duties as requested by the Guest Services Manager or any other member of management., • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Use proper two-way radio etiquette when communicating with other associates., • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds, • Be familiar with breakfast operation and standards and be prepared to assist when requested or needed. Requirements: QUALIFICATIONS: • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • Must be able to work independently and with minimal supervision., • Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems company approved spreadsheets and word processing., • Must work well in stressful high-pressure situations., • Must be able to work with and understand financial information and data and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests., • Must maintain composure and objectivity under pressure. Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 50% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Description SREE Hotels is hiring for a Sales and Events Coordinator at our Hampton Inn/Homewood Suites by Hilton hotels, located in downtown Cincinnati. As the Sales and Events Coordinator, you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental & vision insurance and a matching 401K. ABOUT SREE HOTELS LLC As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 25 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott, Hilton & Hyatt. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze. For more information, visit our website at www.sree.com. POSITION PURPOSE: Support Sales Managers and Director with group and meeting/event clients to ensure that all related event/rooms requirements for groups and/or catering are documented and communicated to all hotel departments. Responsible for securing and coordinating meeting/event details for all internal and external clients. At times, acts as a liaison between Sales Managers/Director and the customer to ensure complete customer satisfaction. ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) • Maintains & updates all active files. Log in pick-up of room nights, food & beverage, after event has actualized (Weekly) in sales database system., • Uncovers as much information as possible from the meeting planner regarding the group’s habits in order to aid other hotel outlets in their staffing, i.e. Front Desk., • Supports Sales Department with any deliveries, shipments and disbursements of all group equipment and collateral., • Updates functions (in book, calendar, or computer) as group’s agenda becomes finalized in order to minimize space needs and free space for other sales opportunities per request of Sales Management. Notifies appropriate Director/Sales Manager of any changes or additions to outlined agenda., • Attend specific sales meetings and/or property specific meetings, • Must be aware of entire hotel operation., • Follow up with group blocks prior to cut off date with group room pick up and confirming group cut-off date., • Answer in-coming calls and direct or handle appropriate requests., • Provide phone, email, and office coverage to assist customers as needed, • Block space, detail and create BEOs for all meeting/events. Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/décor/equipment, securing function space and more., • Prepare group resumes, daily function report and BEO packets. Ensure all rooms/event information is distributed throughout the hotel., • Resolve any issues, complaints and or problems that ensure quality product delivery and client satisfaction., • Ensure all billing, commission payments, deposits, etc are correct and processed accordingly., • Conduct hotel site tours when needed or appropriate. Assist the Sales Managers with any site visit preparation per their request., • Assist Sales Managers with inputting group rooming list, preparing convention kits and collateral to be used in house and on sales calls, • Type all proposals, contracts and BEOs on a timely basis and create appropriate file., • Responsible for keeping the Sales Managers/Director appropriately informed of all messages taken in their absence., • Attend pre-conference meetings to provide client satisfaction., • Maintain a professional and friendly relationship with other departments, team members and guests., • Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients., • Perform other services and duties as requested by the Sales Managers, Director and/or General Manager SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: • Prior experience working in hospitality sales, hotel front desk, catering or events is required., • Prior experience working in a Hotel environment is a plus., • Experience with reservation systems (FOSSE, PEP, etc.) is a plus, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to write routine reports and correspondence., • Ability to speak effectively before groups of customers or employees of organization., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume., • Ability to apply concepts of basic algebra and geometry., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • Must be able to work some weekends and evenings, based on booked events. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description The Hotel Front Desk Supervisor oversees daily front desk operations and supports the front office team in providing efficient, professional, and welcoming service to hotel guests. This position supervises front desk staff, handles guest concerns, ensures accurate reservations and billing, and helps maintain high standards of guest satisfaction. Compensation: $16 - $20 hourly Responsibilities: Supervise, train, and support front desk agents and other front office employees. Oversee daily check-in and check-out operations. Ensure guests receive courteous, efficient, and professional service. Handle guest complaints, requests, and service recovery situations. Monitor room assignments, reservations, cancellations, and availability. Ensure accurate guest accounts, payments, deposits, and billing procedures. Coordinate with housekeeping and maintenance regarding room status and guest requests. Monitor front desk procedures and ensure compliance with hotel policies. Conduct shift briefings and communicate important information to staff. Assist with scheduling, timekeeping, and performance coaching. Prepare or review daily front office reports and cash-handling records. Maintain guest confidentiality and protect hotel and guest information. Assist management with resolving operational issues and improving guest service. Help ensure the lobby and front desk areas remain clean, organized, and professional. Respond appropriately to emergencies and follow hotel safety and security procedures. Qualifications: High school diploma or equivalent; hospitality or hotel management education is a plus. 1–3 years of hotel front desk or guest services experience, preferably with supervisory experience. Strong customer service and communication skills. Ability to lead and motivate a team. Strong organizational and problem-solving abilities. Ability to remain calm and professional in stressful situations. Basic computer skills and familiarity with hotel property-management systems. Ability to work flexible schedules, including evenings, weekends, and holidays. About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $15 hourly Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Communicate with housekeeping to make sure guest rooms are ready, • Handle customer complaints as necessary, • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information, • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date, • Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Working knowledge of Microsoft Office and reservation management systems, • High school diploma, GED, or equivalent, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Well-versed in taking telephone calls and handling stressful situations, • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $14 - $15 hourly Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Handle customer complaints as necessary, • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests, • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Communicate with housekeeping to make sure guest rooms are ready, • Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival, • Provide efficient and accurate check-in and check-out services while maintaining attention to detail, • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns, • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction, • Manage reservations, assign rooms, and update guest information within hotel systems, • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly, • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere, • Accurately process payments, handle cash, and ensure proper financial procedures are followed, • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business, • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems, • Must have graduated high school, received a GED or equivalent, • Well-versed in taking telephone calls and handling stressful situations, • 1+ year of hotel industry experience or related job preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • 3 pm-11 pm, • Strong customer service skills with a commitment to delivering exceptional guest experiences, • Effective problem-solving abilities with a proactive and solution-oriented mindset, • Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members, • Highly organized with the ability to manage multiple tasks in a fast-paced environment, • Strong time management skills and the ability to prioritize responsibilities efficiently, • High level of attention to detail and accuracy in all tasks, • Basic computer proficiency, including data entry and typing skills, • Ability to stand and remain active for extended periods (up to 8 hours per shift), • Availability to work a flexible schedule, including weekends and holidays About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Be the Face of Our Hotel! Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you! Why You’ll Love It • Make a direct impact on guest satisfaction every day, • Work in a dynamic, team-oriented environment, • Competitive pay, flexible schedules, and opportunities to grow in hospitality, • Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations What You’ll Do • Greet guests warmly, build personal connections, and anticipate their needs, • Manage guest check-in/out, reconcile accounts, and handle cash or card transactions, • Promote brand loyalty program and follow brand hospitality sales standards, • Staff and maintain the market area, ensuring stock is organized and shelves are tidy, • Record guest requests, special needs, early arrivals/late departures, and communicate issues, • Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention, • Assist with maintenance requests and coordinate with on-property maintenance as needed, • Complete all required training and compliance tasks, including CPR and TIPS certification, • Maintain a clean, organized front desk, dry storage, and adjacent areas, • Support smooth communication between all hotel departments Who You Are • Guest-focused, friendly, and professional, • Reliable with flexible availability, including evenings, weekends, and holidays, • Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners), • Strong communicator and problem solver, • Physically able to stand for long periods and perform light lifting as needed

Job Description The Front Office Manager leads the front desk team and owns the arrival and departure experience. Reporting to the General Manager, you'll hire, train, and coach a team of Guest Service Agents and Supervisors, keep the desk running smoothly through heavy group check-ins and busy midweek corporate arrivals, and drive the guest satisfaction scores that define our reputation. Compensation: $45,000 yearly Responsibilities: Lead, schedule, train, and develop the front desk team, including Front Desk Supervisors and Guest Service Agents Deliver a consistent, high-quality arrival experience that meets Hilton and Embassy Suites brand standards Plan for and execute large group arrivals, including youth sports tournaments, with pre-keyed rooms, rooming lists, and clear communication with Sales and Housekeeping Resolve guest concerns promptly and professionally, and follow through on service recovery Monitor and improve guest satisfaction scores, online reviews, and Hilton Honors engagement Manage front office labor to budget while maintaining service levels Oversee cash handling, bank audits, credit limits, and daily reporting Partner with Housekeeping, Engineering, Sales, and Food and Beverage to keep operations coordinated Support revenue goals through upselling, inventory awareness, and accurate rate and reservation management Qualifications: 2+ years of front office or rooms division supervisory or management experience, preferably in a full-service or upper-upscale hotel Experience with hotel property management systems; Hilton PEP or OnQ experience is a strong plus A track record of building and motivating hourly teams Calm, confident problem-solving in a fast-paced environment Strong communication skills with guests, team members, and leadership Availability to work a flexible schedule including weekends, holidays, and evenings About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Front Desk Clerk REPORTS TO: Front Desk Supervisor POSITION SUMMARY Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, addressing guest requests and complaints, and presenting statements to and collecting payments from departing guests. RESPONSIBILITIES • Greet, register, and assign rooms to guests., • Contact housekeeping or maintenance staff when guests report problems., • Issue room keys and direct guests to their rooms., • Make and confirm reservations., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts., • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers., • Review accounts and charges with guests during the check out process., • Record guest comments or complaints, referring customers to managers as necessary., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or telephone switchboards., • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits., • Clean and maintain lobby and common areas, such as restocking supplies and watering plants., • Date-stamp, sort, and rack incoming mail and messages., • Arrange tours, taxis, or restaurant reservations for customers., • Deposit guests' valuables in hotel safes or safe-deposit boxes. EDUCATION AND BACKGROUND REQUIREMENTS High school diploma required Previous customer service experience preferred QUALIFICATIONS REQUIRED To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS REQUIRED Excellent oral and written communication skills. Proficient with Microsoft Office Suite and hospitality industry software. Ability to solve problems and think critically. Ability to convey information effectively. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. WORKING CONDITIONS Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires walking primarily on a hard, level surface throughout the workday. The employee is frequently required to stand, walk, stoop, kneel, crouch or crawl. Reaching above shoulder heights, below the waist or lifting as required. Occasionally lifts up to 25 pounds. Environmental Conditions: This job operates in a hotel environment. Sensory Demands: The noise level is low to moderate in the building. There will be frequent interruptions from guests and phone calls. Mental Demands: There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must also deal with a wide variety of people and may encounter conflict. WORK EXPECTATIONS Regularly scheduled up to 40 hours per week, but overtime and weekend hours could be required at times. AT-WILL EMPLOYER STATEMENT H&W Management is an at-will employer. This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with our without cause of notice. Nothing in this employee job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will. No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the President of the company.

Job DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Compensation: $16 - $18 hourly Responsibilities: • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints, • Gather financial information and generate occupancy reports for the general manager, • Hold responsibility for the front desk budget and order any necessary office supplies, • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies, • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction Qualifications: • Bookkeeping skills and experience with MS Office a plus, • Showcase exceptional multitasking, communication, and management skills, • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field, • Must possess a high school diploma or equivalent certification (GED), • Hospitality experience of at least 1 year is required for this role About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Hampton Inn and Homewood Suites by Hilton, located in Downtown Cincinnati, is hiring for full-time and part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will work 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Courtyard by Marriott, located in Downtown Cincinnati, is hiring for a full-time or part-time Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The person hired for this position will need flexibility to work any shift; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond to meet our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Compensation: $16 - $18 hourly Responsibilities: • Gather financial information and generate occupancy reports for the general manager, • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest, • Make sure to adhere to the front desk budget and put in orders for office supplies as needed, • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints, • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies Qualifications: • Prior hospitality experience of 1 year is required for this position, • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired, • Possess excellent management skills, communication skills, and multitasking skills, • Applicants must have a high school diploma or GED, • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.