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Job DescriptionAbout the Role: The Plaza Attendant is one of the most visible and engaging roles at the historic Hacienda Hotel Old Town. This position combines the warmth of a host, the helpfulness of a bell attendant, the professionalism of a front desk agent, and the versatility of a true hospitality ambassador. Stationed in the heart of our hillside property, the Plaza Ambassador ensures that every guest feels welcomed, supported, and appreciated while maintaining the charm, cleanliness, and beauty of our multi-building property. The Plaza Attendant assists with arrivals, departures, transportation, room escorts, guest inquiries, and cross-departmental support-embodying WS Management's Outrageous Hospitality in every interaction. The Attenadant models WS Values-Integrity, Respect for All, Empowerment, Kindness, Creativity, and Results Orientation) and supports the Three P Philosophy: People, Profit & Planet by protecting assets, elevating guest satisfaction, maintaining a sparkling environment, and supporting operational efficiency across departments. Key Responsibilities: Deliver Outrageous Hospitality Provide a warm, personalized welcome to every guest entering the plaza or lobby area. Offer local knowledge, property insight, and helpful guidance. Engage guests with friendliness, proactive support, and enthusiasm. Guest Concierge & Bellman services Assist guests with luggage, storing, retrieving, and transporting belongings safely. Escort guests to rooms across our nine hillside buildings, ensuring a smooth orientation. Provide umbrellas, directions, and support navigating stairs and pathways. Provide local Recommendations and suggestions. 3. Front Desk & Guest Service Support Assist with check-ins/outs, room key assistance, reservations, and general inquiries. Support line flow during peak periods and help resolve guest concerns with care. Communicate guest issues, special requests, and follow-up needs to leadership. Plaza Appearance & Cleanliness Maintain the signature charm of the property's plaza by sweeping, wiping tables, high-dusting, and keeping public spaces sparkling. Clean exposed windows, doors, railings, and fixtures. Use the ABC Rule (Always Be Cleaning) at all times. Light Maintenance & Safety Checks Perform minor tasks such as replacing light bulbs, cleaning spills, and reporting hazards. Conduct plaza walkthroughs to identify maintenance needs and communicate promptly. Ensure walkways, stairs, and guest areas remain safe and clutter-free. Cross-Departmental Support Assist Housekeeping with linen delivery, room checks, or supply transport. Support Laundry with folding or transport during slow times. Assist Maintenance by reporting issues and supporting light tasks. Jump in to help wherever needed to maintain smooth operation. Qualifications: Prior hospitality or guest service experience required; hotel front desk, bell, or driver experience preferred. Ability to walk, stand, climb stairs, and lift up to 40 lbs. throughout the shift. Friendly, upbeat personality with excellent communication and problem-solving skills. A team player with initiative-someone who's not afraid to jump in and help wherever needed. Available nights, weekends, holidays. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job DescriptionDescription: HOUSEKEEPING ASSOCIATE POSITION DESCRIPTION Department: Housekeeping Reports To: Housekeeping Manager POSITION SUMMARY The Housekeeping Associate supports the overall cleanliness, organization, and guest satisfaction of the hotel by performing room attendant duties, laundry operations, public area cleaning, and houseperson responsibilities. This role ensures all guest rooms, suites, hallways, public spaces, and service areas meet Hilton Garden Inn (HGI) and Homewood Suites (HWS) brand standards. Associates may be assigned to either property, or both within the same shift, and may perform multiple roles within the same shift based on business needs. ESSENTIAL DUTIES AND RESPONSIBILITIES The Housekeeping Associate will be trained and utilized in multiple faucets of the housekeeping department, including room attendant, laundry services, public spaces, and houseperson. Management may assign or reassign duties and responsibilities at any time including working at either the Hilton Garden Inn and Homewood Suites as well as varying sections, roles, or combining multiple roles in the same shift. The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodation. Rooms/Suites/Public Spaces • Clean and service assigned guest rooms or suites, including making beds, vacuuming, dusting, and cleaning bathrooms and kitchens., • Empty trash containers and replace liners., • Restock guest amenities (soap, towels, paper products, etc.) as well as housekeeping inventory., • Remove and properly return guest trays, dishes, and silverware., • Clean and vacuum exterior entry areas, hallways, elevators and landings., • Maintain linen closets and supply areas in a clean, organized manner., • Ensure guest laundry and dry-cleaning orders are processed promptly., • Report maintenance issues or unusual room conditions to leadership immediately., • Respond to guest requests and complaints with professionalism and escalate when needed., • Ensure all rooms and suites are secured upon exiting. Laundry • Sort soiled linen by type and process according to brand and property standards., • Wash, dry, fold, and store linen; ensure quality standards are met before returning items to inventory.., • Organize linen by type and maintain neat storage racks and carts. Formulates washing formula for stained loads and all other laundry products processed through the laundry area including food and beverage items., • Communicates any maintenance and upkeep issues to leadership or Engineering., • Suggests methods for increasing laundry efficiency., • Handles chemicals and equipment as trained and according to SDS guidelines. Houseperson • Collect soiled linen from housekeeping carts and deliver to laundry., • Maintain and stock housekeeping carts with supplies and linen., • Strip vacant dirty rooms according to assignment logs and front desk updates:, • Remove trash from living areas, bathrooms, and refrigerators., • Remove sheets, pillowcases, and used towels; leave mattress pads and pillow protectors unless soiled., • Follow safety and security protocols when entering rooms., • Transport clean linen to floor storage rooms and replenish PAR levels., • Remove trash and soiled linen from pool areas, public spaces, and service areas., • Clean public areas including lobbies, restrooms, offices, and hallways., • Assist with deep cleaning tasks such as carpet shampooing, window cleaning, and high-dusting., • Run items to guests or assist housekeepers as needed., • Complete assigned tasks from supervisors, managers, or the front desk., • Follow all room-status procedures:, • Only strip rooms confirmed as vacant dirty by the front desk., • Report any room with luggage or signs of occupancy immediately. All Roles • Wear proper uniform and name badge; follow appearance guidelines., • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience., • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems., • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction., • Be in proper uniform, name badge and follow appearance guidelines., • Follows proper key control procedure for issued keys., • Remains aware of all potential security problems and reports them to supervisor/manager., • Reports any suspicious or unusual situations encountered while performing duties to supervisor/manager., • Maintain knowledge of property layout, amenities, and emergency procedures. REQUIRED SKILLS AND ABILITIES • Strong communication, interpersonal skills and a positive attitude., • Able to work well independently and as part of a team., • High attention to detail and commitment to guest satisfaction., • Strong attention to detail with a commitment to exceptional guest service., • Adhere to the policies and procedures of the company., • Be knowledgeable about your property's layout, facilities and services so that you can answer questions from guests., • Knows emergency procedures, safety precautions and safest work habits., • Able to clearly communicate to Associates, guests, vendors, Corporate Executives., • The hotel functions seven days a week, 24 hours a day. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. In addition, it is understood that business and weather determine the number of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours., • Flexibility to work varying schedules, shifts, and hours based on business needs. Language skills: Associates should have the ability to read and interpret documents such as safety rules, safety awareness information (SDS)(MIPP), procedure manuals, keep logs, record work order items and speak effectively to customers and other associates with or without accommodation. EXPERIENCE AND/OR EDUCATION • Any combination of education and experience that provides the required knowledge, skill, and ability, • Ideal candidate will have a minimum of one year hospitality experience in a Housekeeping or Janitorial role. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job with or without accommodation. Each Associate is expected to carry out all reasonable requests by management which the Associate can perform. While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Associate is frequently required to reach with hands and arms. The Associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The Associate must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are the responsibilities of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually quiet. The associate will most often work alone. Equal Opportunity and At-Will Statement Pierpoint Management and its properties are equal opportunity employers. The Company prohibits discrimination and harassment and provides reasonable accommodation as required by federal, state, and local law. This job description is not a contract and does not change the at-will nature of employment. By signing below, you are verifying that you have read all of the above and will abide by all points of the Position Description to the best of your ability. Associate Signature Date Pierpoint Management is an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, Pierpoint Management will provide reasonable accommodation for qualified individuals with disabilities. Our locations are drug-free. Background checks are required before employment begins. Requirements:

Job Description Houseperson / Laundry Attendant (Overnight – Front Desk Break Coverage)- Part Time Hours Do you take pride in keeping things clean and organized? Do you enjoy helping guests and being part of a team? We are currently hiring a Houseperson / Laundry Attendant to support housekeeping and laundry operations while also covering the front desk during the Night Auditor’s breaks. What We Offer: • Competitive pay, • Daily Pay, • Flexible schedule, • Employee discounts, • Career advancement opportunities, • Clean and maintain public areas (lobby, hallways, breakfast area, and public restrooms), • Support the housekeeping team by stocking supplies and removing soiled linens, • Assist with laundry (wash, dry, fold, and organize linens and towels), • Perform property walks and help maintain overall cleanliness throughout the hotel, • Deliver guest requests such as towels, linens, and toiletries, • Cover the front desk during the Night Auditor’s breaks and assist guests as needed, • Help keep the lobby and front desk area clean and organized, • All other duties as assignedWhat We’re Looking For:, • 6 months to 1 year of housekeeping, laundry, or customer service experience preferred, • Comfortable assisting guests during overnight hours, • Strong attention to detail and ability to work independently, • Open availability preferred, • High school diploma or equivalent preferred

Job Description Job Summary As a Housekeeping Supervisor, you will ensure efficient operations by overseeing housekeeping associates, conducting room inspections, and training Room Attendants to uphold our cleanliness standards. You'll manage equipment and supply upkeep, coordinate room readiness with other departments, and address guest requests promptly. Your role is vital in creating a bright, welcoming environment that leaves a lasting, positive impression on every guest. Duties and Responsibilities Inspect all rooms and ensure all cleaning, sanitizing, linens, supplies, and overall presentation of the room is in compliance with company and brand standards and expectation. Provide follow up training of advanced housekeeping duties with focus on all room needs including linens, changing and arranging the towels, restocking toilet supplies, vacuuing, dusting, cleaning, and rearranging the room after guests check out. Ensure timely delivery and coordination with laundry department. Provide refreshers trainings to staff as needed or as changes in processes occur. Ongoing involvement in preventative maintenance programs including timely and documented reporting of any items that require attention. Check stocking levels of all consumables and restock on housekeeping cart when needed. Ensure documented and accurate inventory is maintained for all housekeeping supplies, linens, and all items used for restocking and cleaning. Notify the General Manager of any damages, deficits, and/or disturbances. Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members. Communicate with the front desk team regarding rooms that are ready for new arrivals to check in. Oversee Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms, Assist in ensuring operations within labor budget including meal penalties, overtime, employee schedules and staffing. Performs other duties as required, including cross training. KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS 2-4 years' experience in the hospitality industry housekeeping required Ability to maintain effective and quality work performance consistently Thorough understanding of hotel regulations, operational processes, policies and obligations Ability to organize, prioritize and meet deadlines Strong detail orientation and high accuracy level Ability to understand and follow applicable regulations, policies and procedures fully and consistently Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively Ability to maintain confidentiality and be discreet Able to multi-task and handle pressure Able to follow instructions and to accept feedback Creative problem-solving abilities Ability to delegate, resolve conflict and respect diversity; ability to train and mentor adults Additional Details This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job DescriptionDescription: Pierpoint Management is proud to welcome dedicated leaders who are passionate about creating clean, comfortable, and memorable experiences for every guest. As a Housekeeping Supervisor, you play a key role in supporting our Hilton Del Mar Hotal Campus housekeeping team, maintaining high standards of cleanliness, and ensuring each room and common area reflects the quality and care our properties are known for. Your leadership helps foster a positive team environment while upholding the service excellence that defines our brand. Our Hilton Hotel Campus is located at: Hilton Garden Inn and the Homewood Suites located at Ocean Bluff Ave, San Diego, CA 92130. Description -Coordinate housekeeping staff to ensure efficient daily operations per Housekeeping Manager's direction. • Assign tasks, inspect work, and provide training to maintain quality standards., • Ensure compliance with California Industrial Welfare Commission (IWC) Order No. 5-2001, which regulates wages, hours, and working conditions in the public housekeeping industry., • Maintain accurate records of employee schedules, timekeeping, and breaks in accordance with California law. Operations & Standards • Inspect guest rooms, hallways, and public areas for cleanliness and maintenance issues., • Oversee laundry operations and inventory of linens, cleaning supplies, and equipment., • Ensure compliance with OSHA and California workplace safety standards., • Coordinate with front desk and maintenance teams to address guest requests and facility needs promptly. Compliance & Safety • Enforce hotel policies and California labor law requirements, including:, • Meal and rest breaks as mandated by California law., • Overtime pay for hours worked beyond 8 per day or 40 per week., • Recordkeeping of hours, wages, and working conditions., • Train staff on safe chemical handling, ergonomics, and injury prevention., • Report workplace injuries and hazards in compliance with Cal/OSHA. Guest Service • Respond to guest concerns regarding housekeeping promptly and professionally., • Ensure rooms and public areas meet brand standards for cleanliness and presentation., • High school diploma or equivalent; hospitality management training preferred., • Minimum 2 years of housekeeping experience, with at least 1 year in a supervisory role., • Knowledge of California labor laws and workplace safety regulations., • Strong leadership, communication, and organizational skills., • Ability to work flexible hours, including weekends and holidays. -US Work Authorizations Physical Requirements • Ability to stand and walk for extended periods., • Lift, push, and pull up to 30 lbs., • Perform repetitive motions such as bending, reaching, and carrying. Work Environment The work environment characteristics described here are the responsibilities of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually quiet. The associate will most often work alone. Equal Opportunity and At-Will Statement Pierpoint Management and its properties are equal opportunity employers. The Company prohibits discrimination and harassment and provides reasonable accommodation as required by federal, state, and local law. This job description is not a contract and does not change the at-will nature of employment.

Job DescriptionJob Summary The Room Attendant plays a vital role in delivering WS Management's Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects WS values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard. Key Responsibilities • Deliver Outrageous Hospitality, • Provide a welcoming presence when interacting with guests in hallways or rooms., • Respond to guest requests with urgency and positivity., • Demonstrate fairness, kindness, and professionalism at all times., • Protect guest privacy and security with strict adherence to policies, • Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments, • Make Everything Sparkle (Cleanliness & Presentation), • Clean and service guest rooms according to brand and WS standards., • Follow ABC Rule - Always Be Cleaning - throughout the shift., • Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality., • Restock amenities according to inventory par levels., • Report maintenance issues immediately to ensure timely repair., • Follow Brand & WS Standards, • Use proper cleaning techniques, safe chemical handling, and labeling., • Follow established room assignment procedures, timing expectations, and checklists., • Ensure carts, linen closets, and equipment are clean, organized, and fully stocked., • Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.), • Safety, Security & Asset Protection, • Follow OSHA, brand, and WS safety guidelines., • Maintain secure handling of master keys and guest belongings., • Report hazards, suspicious behavior, or injuries immediately., • Care for hotel equipment and tools with consistently safe handling., • Teamwork, Communication & Collaboration, • Communicate room status updates clearly using the required system (radio/hotel phone)., • Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams., • Assist fellow associates when needed to support productivity and deadlines., • Maintain a positive and respectful work environment., • Ensure to maintain cleanliness of employee shared spaces (ie. breakrooms, bathrooms).Skills, • Detail-oriented and thorough, • Prioritization and time management skills, • Ability to work with little or no supervision while meeting high-performance standards, • Physical mobility and stamina, • Ability to follow instructions, • Professional and polite, • Ability to lift at least 35lbs, • Ability to remain discreet and respect the privacy of guests The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job Description Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job Description Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job DescriptionAbout the Role: At the historic Hacienda Hotel Old Town, we don't just operate a hotel, we create experiences.We are seeking a hands-on, highly operational Room Division Operations Manager to lead the execution of our Front Desk and Housekeeping team. This is not a desk role. This is for a leader who: • Walks the property, • Owns the details, • Drives execution, • Holds teams accountable Cleanliness Safety Functionality Front Desk Operational Support Ensure Outrageous Hospitality and Clear internal communications Lead Front Desk team to include (GSAs, Bellman, Drivers and Plaza Attendant). Establish SOPs and checklists for all tasks Scheduling Training Room readiness Early arrivals / late departures Guest escalations Leadership & Team Accountability Lead daily operational check-ins Hold teams accountable for execution and follow-through Support coaching, training, and performance conversations Drive a culture of Outrageous Hospitality and operational discipline Qualifications: 3+ years of hotel operations leadership experience Strong background in Rooms Division (Front Desk, Housekeeping) Experience using systems like Quore or similar work order platforms preferred Proven ability to manage multiple departments and priorities simultaneously Strong leadership presence - able to coach, hold accountability, and lead by example Highly organized with strong attention to detail Comfortable working in a hands-on, fast-moving environment The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job DescriptionJob Summary The Assistant General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and efficient hotel operations. The successful candidate will coordinate, direct and manage day-to-day operations for the hotel in support of the GM. This position has bonus potential. Responsibilities • Position will be responsible for supervising/managing/overseeing the following departments: Front desk, housekeeping and maintenance, • Ensure guest and associate satisfaction and efficient hotel operations, • Position will be required to work a varied schedule that may include evenings, nights, and weekends., • Requires a minimum of 3 year(s) of supervisory experience., • This position reports to: General Manager, • Must have experience at properties of similar size and quality.Benefits/Perks, • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Overview Somers Collection is a fast-growing hospitality company building a portfolio of boutique hotels, and we’re looking for a hands-on operator with a strong hotel + HR background to help us build and scale our on-site team infrastructure. You will own the people, processes, and property-level execution across our portfolio — ensuring our teams are performing, our standards are upheld, and our assets are operating efficiently from acquisition through day-to-day operations. Bilingual in Spanish is required. What You’ll OwnTeam Leadership, Hiring & Accountability • Oversee all on-site teams across properties (housekeeping, front desk, maintenance support), • Lead hiring, onboarding, performance management, and terminations, • Set clear KPIs and hold teams accountable through structured check-ins and scorecards, • Build and implement structured onboarding processes for both new hires and new properties, • Create and maintain SOPs, training materials, and employee standards, • Implement and enforce brand standards across all properties (including dress code and presentation), • Visit properties regularly to ensure consistent execution and quality, • Implement and enforce operational checklists across all teams, • Ensure properties are clean, organized, and operating at a high standard, • Support due diligence during acquisitions (operational + team assessment), • Lead transition and onboarding of newly acquired hotels into our systems and standards, • Build and execute onboarding checklists for new properties to ensure smooth integration, • Manage vendor bills and approvals through Bill.com, • Oversee property-level financial responsibilities including:, • TOT (Transient Occupancy Tax) filings and payments, • Property tax coordination, • Insurance sourcing and renewals, • Quarterly reporting coordination, • Act as the primary bridge between on-site teams, leadership, and ownership, • Communicate with project management on repairs, upgrades, and property needs, • Provide regular performance and status updates to ownership, • Serve as point of contact for city or regulatory outreach as needed, • Comfortable operating in a startup environment — building systems from the ground up, • Able to wear multiple hats and shift between strategy and execution, • Willing to be in the field regularly and lead from the front, • Strong communicator who can manage teams, vendors, and stakeholders effectively, • 5+ years in hotel operations, hospitality management, or multi-property oversight, • Strong background in HR, team leadership, and performance management, • Experience with property onboarding, transitions, or new openings strongly preferred, • Familiar with hotel-level financial operations (taxes, vendor management, reporting), • Highly organized, detail-oriented, and process-driven, • Direct, accountable, and comfortable having tough conversations, • Scrappy, proactive, and solutions-oriented, • Standardized onboarding and SOPs across all properties, • High-performing, accountable on-site teams, • Consistent property standards and execution, • Smooth onboarding of new acquisitions, • Clean, timely financial and compliance processes (taxes, reporting, vendors), • Clear communication across teams, leadership, and ownership, • Issues identified early and resolved quickly Compensation: $100K–$200K total compensation (base + performance-based incentives) Application Process (Quick + Intentional) To apply, please submit a Loom video (3 minutes or less) answering the questions below and send to • What does your ideal day or week look like when you’re overseeing multiple properties and teams? How do you structure your time between people, properties, and problem-solving?, • If you stepped into this role tomorrow and there were no clear systems in place, what would be your first 30 days? What would you prioritize building first and why?, • How do you ensure on-site teams are actually following processes and standards day-to-day (not just saying they are)? Walk us through what you put in place., • When you visit a property, what are the first things you look for and how do you assess if the team is performing at a high level?, • Give an example of how you’ve implemented checklists, SOPs, or standards across multiple locations. How did you roll it out and enforce adoption?, • How do you typically communicate issues or updates to leadership and ownership? What does that cadence and format look like for you?, • In a fast-moving environment, how do you prioritize when multiple issues are happening across different properties at once?, • Which PMS and CRM systems have you used before and what is your expertise working with them?

Job Description For over 25 years, the Water Grill has sated the palates of seafood lovers in Southern California. Hailed as "the best seafood in Southern California" by the internationally recognized Zagat Guide, Water Grill consistently offers dazzling fish preparations of superior quality and freshness. Here's What We'll Bring To The Table for Senior Restaurant Manager: • Competitive Salary: $80,000 - $95,000 based on experience + realized bonus, • Paid Vacation and Sick Days, • Dining Discount for you and up to 5 guests, • 401k with a Match, • Education Reimbursement Your career path is driven by your own goals and we are prepared to give you all the tools needed to take you to any level of leadership you desire. A successful manager with us, is “standards-driven” and vigilant, showing a high-level of integrity in their work. They always interact with crewmembers and Guests in a professional manner and take a positive approach to resolving issues. Essential Responsibilities: • Oversees the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards., • Oversees the flow of the business during business hours. Being active in all areas of the restaurant (front desk, bar/lounge, kitchen, and main dining room) for the whole dining period. Walking the building to ensure all areas of service are being met to company standards and course correcting when needed., • Responsible for financial operations of restaurant: accuracy of safe, change orders, and bar banks, reconciliation of tips, coding invoices, calling vendors when needed, manages one operating account and troubleshooting variances., • Responsible for all human resource related to the crew., • Forecasting the need for product based on inventory counts, • Writes the schedules for at least one of the workgroups: Server, Bartender, Host, Busser, supervisors, • Participates in creativity of developing incentive programs, generating sales and marketing services., • Ensures that all food products meet company recipe specifications for preparation and quality., • Recognition of crewmembers (coaching), • Makes labor management decisions each shift, • At least 21 years of age., • Four years of experience as a Manager in any industry., • Two years of experience as a Manager in full service, high volume, restaurant., • College degree in a related field, i.e., business or hotel and restaurant management, preferred., • Flexible schedule required-able to work nights, weekends and holidays., • Good longevity in current and past positions, • Ability to lift up to 40 lbs., 10-20 is typical, • Ability to carry up to 120 feet, • Ability to reach up to 6 feet, 4 is typical, • Ability to work off counter heights of 36 - 42 inches, • Ability to move through 24 inch aisles and spaces as small as 12 inches

Job Description About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer. Primary Objective of Guest Services Supervisor Position To assist in supervising the operations of the Front Desk, to include the performance or Guest Service Agents and Bell staff, ensuring all are executing in a pleasant, professional and efficient manner, contributing to an overall positive guest experience. Responsibilities • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers., • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions., • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests., • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine., • Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard., • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies., • Take the initiative to greet guests in a friendly and warm manner., • Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees., • Owns a problem when confronted with one, • Handles difficult situations effectively Physical Demands & Work Environment While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate.

Job DescriptionDescription: The Hotel Maintenance Technician is responsible for maintaining repair of all property equipment, buildings and grounds for both the Hilton Garden Inn and the Homewood Suites located at Ocean Bluff Ave, San Diego, CA 92130. This role ensures a safe, functional, and comfortable environment for guests and employees by focusing on daily operational maintenance, preventive care, and responding to maintenance requests. As an entry-level position, the Engineer I works under the guidance of senior maintenance staff and follows established procedures to support the overall upkeep and safety of the hotels. We’re currently hiring for a full-time position, shifts vary depending on organizational duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities include, but are not limited to: General Maintenance & Repairs • Perform minor repairs in guest rooms, including furniture, doors, windows, locks, light fixtures, and appliances, • Address issues with in-room amenities such as TVs, mini-fridges, microwaves, and coffee makers, • Maintain cleanliness and functionality in public spaces, including lobbies, hallways, and restrooms, • Perform basic repairs such as replacing light bulbs, fixing minor wall damage, and conducting paint touch-ups, • Unclog drains, fix faucets, replace showerheads, and repair minor toilet issues, • Report significant plumbing concerns to senior technicians, • Replace light bulbs, fix faulty switches and outlets, and assist with troubleshooting electrical systems, • Clean vents and filters to maintain HVAC efficiency, • Conduct routine checks on air conditioning units, heaters, water heaters, elevators, and laundry machines, • Respond promptly to maintenance-related guest requests and concerns, • Follow safety protocols when using tools, equipment, and personal protective equipment (PPE), • Help maintain an inventory of tools, materials, and frequently used supplies, • Support larger repair projects, room refurbishments, or equipment installations., • Test and adjust pool water chemistry (e.g., pH levels, chlorine), • Basic knowledge of general maintenance tasks, including plumbing, electrical, and HVAC systems, • Familiarity with pool chemistry and maintenance best practices, • Ability to use tools and equipment safely and effectively, • Strong attention to detail and problem-solving skills, • Good communication skills and ability to work well within a team, • High school diploma or GED preferred, • Previous experience in general maintenance, facilities, or hotel engineering is a plus but not required, • Training or certification in basic maintenance trades (electrical, plumbing, HVAC) is a plus but not required, • Health, dental, and vision insurance, • 401(k) retirement savings plan, • Generous Paid Time Off (PTO) and 6 paid holidays, • Hilton employee discounts on hotel stays and dining worldwide, • Career development and advancement opportunities The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without accommodation. Each associate is expected to carry out all reasonable requests by management which the associate can perform. While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate is frequently required to reach with hands and arms. The associate is frequently required to climb or balance, stoop, kneel, crouch, or crawl. The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are the responsibilities of those an associate will encounter while performing the essential functions of this job. While performing the duties of this job, the associate regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is frequently exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment varies. The associate will most often work alone. Requirements:

Job DescriptionDescription: As our Bartender / Front Desk Agent, you will greet customers, learn about their preferences, answer questions, recommend menu items, and prepare and serve beverages and food. To succeed in this position, you should have an engaging and friendly personality, be efficient, observant, and knowledgeable. This position may require flexible scheduling availability. Requirements: Job Requirements: • Be readily available and approachable for all guests while always extending professionalism, • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the managemen team, • Know local health and safety codes and regulations that apply to the hotel, • Ensure the bar service space remains well-stocked at all times, • Receive beverage orders and directing these to the kitchen, as needed, • Cleaning and sanitizing table, countertops, and floors after each service, • Collect payment for all transactions or charge transactions to guest accounts according to the IHM policy, • Prepare and serve classic and innovative drinks while following all company, local, and state guidelines, • Validate customers' IDs and monitor all beverage consumption in order to address severe intoxication Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member of the Month, Quarter, and Year recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description For over 25 years, the Water Grill has sated the palates of seafood lovers in Southern California. Hailed as "the best seafood in Southern California" by the internationally recognized Zagat Guide, Water Grill consistently offers dazzling fish preparations of superior quality and freshness. Here's What We'll Bring To The Table for Restaurant Manager: • Competitive Salary: $70,304 - $80,000 based on experience + realized bonus, • Paid Vacation and Sick Days, • Dining Discount for you and up to 5 guests, • 401k with a Match, • Education Reimbursement Your career path is driven by your own goals and we are prepared to give you all the tools needed to take you to any level of leadership you desire. A successful manager with us, is “standards-driven” and vigilant, showing a high-level of integrity in their work. They always interact with crewmembers and Guests in a professional manner and take a positive approach to resolving issues. Essential Responsibilities: • Oversees the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards., • Oversees the flow of the business during business hours. Being active in all areas of the restaurant (front desk, bar/lounge, kitchen, and main dining room) for the whole dining period. Walking the building to ensure all areas of service are being met to company standards and course correcting when needed., • Responsible for financial operations of restaurant: accuracy of safe, change orders, and bar banks, reconciliation of tips, coding invoices, calling vendors when needed, manages one operating account and troubleshooting variances., • Responsible for all human resource related to the crew., • Forecasting the need for product based on inventory counts, • Writes the schedules for at least one of the workgroups: Server, Bartender, Host, Busser, supervisors, • Participates in creativity of developing incentive programs, generating sales and marketing services., • Ensures that all food products meet company recipe specifications for preparation and quality., • Recognition of crewmembers (coaching), • Makes labor management decisions each shift, • At least 21 years of age., • Two years of experience as a Manager., • College degree in a related field, i.e., business or hotel and restaurant management, preferred., • Flexible schedule required-able to work nights, weekends and holidays., • Good longevity in current and past positions., • Ability to lift up to 40 lbs., 10-20 is typical, • Ability to reach up to 6 feet, 2-4 is typical, • Ability to move through 24 inch aisles and spaces as small as 12 inches

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job Description About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer. Job Summary We are seeking a versatile and proactive Assistant Director of Guest Services to lead our guest services team. As a key leader in a modern, cashless property, you will oversee front desk operations and ensure seamless guest transitions. This role requires a "hands-on" leader who is ready to step into various roles—from managing reservations to covering emergency shifts. You will serve as the primary point of contact and Acting Director of Guest Services during the Director’s absence, while providing high-level operational support to all other department managers. Key Responsibilities Leadership & Cross-Functional Support • Direct Reporting: Execute all directives from the Director of Guest Services and provide comprehensive administrative and operational support., • Inter-Departmental Collaboration: Provide the same degree of professional support to all other Department Managers (Housekeeping, Maintenance, etc.) to ensure cohesive hotel operations., • Acting Management: Assume full responsibility for the Guest Services department in the absence of the Director., • Staff Supervision: Assist in supervising Guest Service Agents to ensure all tasks are executed in a pleasant and efficient manner., • Shift Coverage: Maintain a flexible schedule to cover shifts for employee call-outs, including overnight (Night Audit) shifts. Operational Adaptability & Communication • Dynamic Hours: Maintain flexibility to adjust work hours and departmental operations based on fluctuating business needs., • Digital Transactions: Enforce the hotel’s strict cashless policy, processing all credit card transactions with high accuracy., • Check-in/Out: Greet, register, and assign rooms. Issue keys and provide directions without announcing room numbers., • Communication: Manage the switchboard and handle inquiries regarding local dining, shopping, and entertainment. Reservations & Occasional Logistics • Channel Management: Perform all reservation duties for both direct bookings and indirect channels (OTAs)., • Occasional Bellman Duties: As the property does not employ dedicated bell staff, the Supervisor will occasionally assist with escorting guests to rooms, handling luggage, and other Bellman duties as required., • Evolution of Role: Perform any other duties as assigned. Please note that as hotel needs evolve, additional responsibilities not yet defined may be added to this position at a future date. Physical Demands & Work Environment • Physical Activity: Must be able to stand and walk for extended periods; climb, balance, stoop, and kneel., • Lifting: Frequently lift and/or move up to 50 pounds and carry 25 pounds while navigating stairs. Qualifications • Software Expertise: Previous experience with Opera PMS is highly preferred., • Adaptability: Proven ability to remain flexible with scheduling and operational changes based on business volume., • Proven experience in Hotel Front Office operations (Supervisor level preferred)., • Expertise in managing digital reservation channels and Property Management Systems., • Availability to cover emergency shifts, including weekends and overnights.

Job DescriptionDescription: Department: Front Desk Reports To: General Manager Position Summary The Night Manager oversees and physically assists in all hotel operations during the evening and overnight shift, serving as the Manager on Duty, as primary point of contact for guests and team members for assigned hotel/s. Although this role has no direct subordinates, it carries full responsibility for monitoring all departments, ensuring safety, resolving issues, and maintaining brand standards throughout the night. The Night Manager ensures a smooth transition between daytime and overnight operations while safeguarding the property, supporting evening and overnight staff, and delivering exceptional guest service. Partners with the Front Desk Manager and Assistant Manager to uphold effective operational practices and ensure staffing requirements are met during overnight hours. This position is a working manager role that requires active participation in daily operations. The Night Manager must be willing to step in, assist, and physically support team members as needed, rather than remaining behind the desk or providing directions only. Supports cross-department operations (Front Desk, Housekeeping, Engineering, Food and Beverage) to maintain smooth late night and overnight flow. Key Responsibilities Guest Service & Front Office Operations • Serve as the highest-ranking leader on property during evening and overnight hours, handling all guest conCerns, scalations, relieving hourly employees for breaks and meals as needed, and handling special requests with professionalism and urgency., • Oversee check-ins, check-outs, room moves, billing inquiries, reservation adjustments, or what else is needed operationally, • Conduct nightly lobby and property walkthroughs to ensure cleanliness, safety, and a welcoming environment, • Perform routine property patrols to ensure guest and team member safety, secure entrances/exits, and identify potential hazards., • Respond to emergencies, alarms, medical incidents, and security concerns, coordinating with local authorities when necessary., • Support and monitor all overnight departments, including Front Desk, Housekeeping, Laundry, Engineering, and Food & Beverage (if applicable)., • Ensure overnight staff follow policies, procedures, and brand standards, providing guidance and support as needed., • Verify completion of nightly tasks such as cleaning schedules, maintenance checks, and audit-related duties. · Supports restaurant, bar, pantry, and banquet teams with guidance, issue resolution, relieving hourly employees for breaks and meals as needed, and guest recovery. · Conducts walkthroughs of dining areas, kitchens, and storage to ensure cleanliness, safety, and readiness. · Assists with closing procedures, cash handling verification, and end-of-day reporting. · Monitors staff workflow while exercising supervisory authority; escalates performance concerns to F&B leadership. · Responds to guest complaints, special requests, and service recovery needs during shift in the absence of F&B leadership. · Communicates nightly F&B updates, incidents, and follow-up items to department leadership. Night Audit & Financial Accuracy • Assist the Night Auditor with balancing daily transactions, resolving discrepancies, and ensuring accurate financial reporting., • Review daily revenue, occupancy, and rate reports for accuracy and completeness. · Conducts evening and late-night property walkthroughs to ensure hallways, public areas, and service spaces remain clean, safe, and guest-ready. · Responds to guest requests for towels, toiletries, pillows, blankets, and room supplies, ensuring timely delivery and professional service. · Supports communication between Front Desk and Housekeeping regarding room status, late checkouts, early arrivals, and special requests. · Provides after-hours support for Housekeeping emergencies, spills, or urgent guest-impacting situations. · Communicates nightly Housekeeping updates, incidents, and follow-up items to department leadership. Property Maintenance & Issue Resolution • Identify and address maintenance concerns, place work orders and coordinate with Engineering for urgent repairs., • Ensure all equipment, lighting, and safety systems are functioning properly during overnight hours., • Follow up on unresolved daytime issues to ensure continuity of operations., • Act as the primary decision-maker during overnight hours, using sound judgment to resolve issues and protect the hotel’s interests., • Provide support, direction, and coaching to overnight staff without direct supervisory authority., • Prepare detailed shift reports summarizing incidents, guest interactions, operational concerns, and required follow-up for daytime leadership.Requirements: Qualifications • Previous hotel front office or operations experience required; supervisory or MOD experience preferred., • Strong problem-solving skills and the ability to remain calm under pressure., • Excellent communication, customer service, and conflict-resolution abilities., • Ability to work independently, make decisions, and manage multiple priorities., • Knowledge of hotel systems, safety procedures, and brand standards.

Front Desk Supervisor Homewood Suites San Diego Hotel Circle. The Front Desk Supervisor is a key leader in creating unmatched guest experiences through exceptional service. One to two years of front desk or guest services experience required; prior supervisory or team lead experience preferred.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department co

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and vi

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off Job Summary Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Schedules, coordinates, directs and delegates work to Front Desk department associates., • Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews., • Trains new employees on compliance with company, hotel, and brand standards., • Makes recommendations for disciplinary action of employees as appropriate., • Maintains good working relationships and communications with all departments., • Verifies accurate room status information is maintained and properly communicated according to the procedures established., • Resolves guest complaints quickly, efficiently and courteously., • Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.Qualifications, • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.Benefits/Perks, • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Ensures the efficient and effective operation of the Front Desk department of the hotel. Trains new employees on compliance with company, hotel, and brand standards. Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management

Job Description Pay Range: $23.00 - $25.00 per hour (Non-exempt) Final compensation is based on experience, hotel brand familiarity, and demonstrated leadership capability. Job Type: Full-Time Location: Embassy Suites La Jolla, San Diego Job Summary: The Embassy Suites La Jolla is seeking a motivated, experienced Front Office Supervisor to lead daily front desk operations and deliver an exceptional guest experience. This role is ideal for a hands-on hospitality professional who thrives in a fast-paced environment and enjoys mentoring team members while maintaining high service standards. As Front Office Supervisor, you will oversee front desk activities, support and coach associates, and act as a key problem-solver for guest concerns—ensuring smooth operations and memorable stays for every guest. Key Responsibilities: • Supervise daily front-office operations to ensure efficient, professional guest service., • Oversee guest check-in and check-out procedures, including reservations, billing, and payment handling., • Lead, coach, and train front office team members on hotel procedures, brand standards, and customer service expectations., • Serve as the first point of escalation for guest issues, resolving concerns promptly and professionally., • Ensure the front desk area is clean, organized, and guest-ready at all times., • Collaborate closely with Housekeeping, Maintenance, and other departments to deliver seamless guest experiences., • High school diploma or equivalent required., • Minimum of 2 years of experience in a front office, hospitality, or customer service supervisory role., • Strong leadership and team-management skills with a service-focused mindset., • Excellent communication and interpersonal skills., • Proficiency with computer systems and hotel property management systems (PMS preferred)., • Ability to multitask, prioritize, and remain calm in a fast-paced environment., • Competitive hourly pay within the posted range., • Medical, dental, and vision insurance., • Paid vacation, sick time, and company-observed holidays., • 401(k) retirement plan with employer match., • Hotel and travel discounts., • Employee Assistance Program (EAP)., • Health Savings Account (HSA) and Flexible Spending Account (FSA) options., • Short-term and long-term disability insurance., • Pet wellness benefits. Equal Employment Opportunity We are proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other status protected by applicable law.

Job Description Are you the One? We are currently looking for a highly motivated, determined, well-spoken, and experienced hotel Director of Sales with a minimum of 3 years of hotel industry experience who understands the meaning of cultivating relationships and maximizing base revenue. Key Responsibilities • Prospect, solicit, negotiate, close and contract Corporate and Group business to earn loyalty from key clients and travelers to drive base revenue., • Work with Corporate Sales, Corporate Revenue and General Manager of hotel to meet and exceed monthly and annual budget targets for Occupancy, ADR, and RevPAR, • Proactively prospect business and revenue opportunities via phone and email solicitation, as well as setting up appointments and site visits, • Conduct weekly and monthly outside sales calls to target local business account opportunities, • Create and send out proposals and contracts, • Log all sales activity into Delphi and meet and exceed weekly sales activity quota, • Relationship build with city contacts and organizations and attend monthly and quarterly events pertinent to your hotel, • Build and maintain all existing client relationships, • Work with Global and National brand representatives to prospect, saturate and build hotel awareness, • Respond to all RFP solicitations, RFP renegotiations and submit Compelling Business cases, • Conduct annual RFP re-submissions and renew annual contracts, • Proactively mentor and train front desk and respective hotel team members on sales related job duties, • Utilize PMS and Brand reporting to drive sales prospecting and saturation efforts, • Attend weekly Sales Accountability calls with Corporate Sales, • Attend weekly hotel Revenue calls (internal and external) to provide Corporate and Group updates, • Adhere to operational sales such as maintenance of group blocks, overview of reservation coding, as well as working with brands to set up rate codes and uploads of GDS, • Follow all Greens Sales policy and procedure as outlined within the Greens Knowledgebase The ideal candidate will have: • Highly developed written and verbal communication skills to effectively negotiate, persuade, influence, and sell., • Brand experience (Marriott, Hilton, IHG, etc.), • Sales system experience (Delphi, Salespro/Salesforce, Amadeus, STS, etc.), • STAR understanding and can speak to weekly and monthly trends of hotel, • Reliable transportation, • Ability to travel locally to client appointments and events, • Ability to travel to Irvine corporate office as needed as well as to quarterly Greens Sales meetings, • Ability to effectively communicate and train team on sales policy and procedure, • Excellent time management skills

Job Description We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Manager. Here is what you will be doing each day: • Train, recommend performance evaluations, resolve problems, provide open, communication and recommend discipline and/or termination when appropriate., • Respond to guest’s special request, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business., • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgement, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., • Comply with attendance rules and be available to work on a regular basis., • Supervise Guest Service Agents., • Perform any other job duties as assigned. Does this sound like you? • You are able to effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to establish and maintain effective working relationships with associates, customers and patrons., • Have a self-starting personality with an even disposition., • Are able to maintain a professional appearance and manner at all times., • Can communicate well with guests., • Are you willing to “pitch-in” and help co- workers with their job duties and be a team player., • Do you have Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated., • Have the ability to access and accurately input information using a moderately complex computer system. Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location. We are ready for you to start your journey with us where Belong. We Care. Shine Bright.

Night Auditor Position at AC Hotel San Diego Downtown Gaslamp Quarter. We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. Ensure the Night Audit procedures are followed with great attention to detail.

Be part of our success story as a Hotel Front Desk Clerk to perform daily responsibilities with dedication.

Bring your skills to our team as a Hotel Front Desk Associate, where you will handle orders, shipments, and basic inventory checks, provide friendly assistance to customers and team members, and work with supervisors to meet daily goals.

Hotel Night Auditor is responsible for the preparation and disposition of all Night Audit work. Work experience as a Hotel Front Desk/Night Audit, Receptionist, or similar role. Hotel Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Schulte Companies - - Responsibilities: Greets guests as they arrive, focus on personal recognition; Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed; Escort VIPs to room and check them in prior to arrival; Count bank at beginning and end o

Count bank at beginning and end of shift; Keep front desk area clean and organized.

Choice Hotels - 5975 Lusk Boulevard - Responsibilities: Greeting and engaging all guests while taking personal action to accommodate their individual needs; Reviews all guest reservations and plans their accommodation accordingly; Processes financial transactions and arranges special billing needs w

Concord Hospitality - 1047 West 5th Avenue - Responsibilities: Assist guests efficiently, courteously and professionally at all times; Maintain a high level of service and hospitality; Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner; P

In-depth knowledge of hotel Front Desk operations. Keep front desk area clean and organized. Minimum of one (1) year in Front Desk Operations.

In-depth knowledge of hotel Front Desk operations. Keep front desk area clean and organized. Minimum of one (1) year in Front Desk Operations.

Job DescriptionDescription: Our team is looking to add an upbeat Part-Time Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position requires flexible scheduling availability. Evenings, Weekends, and Holiday availability is required. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays., • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager., • Perform bookkeeping activities such as balancing accounts and conducting audits., • Make and confirm reservations., • Promote company and brand-specific marketing programs., • Greet guests immediately upon arrival; register and assign guests to hotel rooms., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Compute bills, collect payments, handle cash, and make change for guests., • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 1 to 3 years of related experience. Work Environment and Context • Work schedule varies and may include working on all shifts, holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job DescriptionDescription: Position Summary The Front Desk Agent is responsible for delivering exceptional guest service and creating a welcoming first impression for all guests at the hotel. This role manages guest check-ins and check-outs, handles reservations and inquiries, and ensures a seamless guest experience aligned with Hilton brand standards and the elevated hospitality experience of the Outset Collection. Key Responsibilities • Greet guests warmly and professionally upon arrival and departure, • Process guest check-ins, check-outs, room assignments, and payment transactions accurately, • Respond to guest questions, concerns, and special requests promptly and courteously, • Maintain knowledge of hotel services, amenities, local attractions, and dining recommendations, • Handle phone calls, reservations, and email inquiries in a timely manner, • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction, • Resolve guest issues professionally and escalate concerns when appropriate, • Maintain accurate guest records and ensure confidentiality of guest information, • Balance cash drawer and complete daily shift reports, • Follow Hilton and hotel operational standards, policies, and procedures, • Support upselling initiatives including room upgrades and hotel amenities, • Ensure the front desk area remains clean, organized, and professional at all times Requirements: Qualifications • High school diploma or equivalent required, • Previous hospitality, hotel, or customer service experience preferred, • Strong communication and interpersonal skills, • Professional appearance and positive attitude, • Ability to multitask and work efficiently in a fast-paced environment, • Basic computer proficiency and experience with hotel property management systems preferred, • Flexible schedule including evenings, weekends, and holidays, • Experience with Hilton systems or similar hotel management software, • Bilingual or multilingual communication skills, • Strong problem-solving and conflict-resolution abilities, • Passion for hospitality and guest engagement, • Benefits, • Competitive hourly wage, • Hilton travel discounts and team member perks, • Health, dental, and vision insurance, • Paid time off and holiday pay, • Career growth and advancement opportunities, • Training and development programs Work Environment This position operates in a professional hotel environment requiring continuous guest interaction, teamwork, and attention to detail. Front Desk Agents are expected to maintain the highest standards of service and professionalism representative of the Outset Collection by Hilton brand experience.

Job DescriptionDescription: The Front Desk Agent often serves as our guests’ first and last point of contact. The Front Desk Agent is responsible for promoting an atmosphere that ensures pro-active, friendly and efficient services for our guests. The Front Desk Agent will interact with guests, resolve their issues and work to ensure all guest needs are met and expectations are exceeded. Seeking Part-time Front Desk Agent with flexible workdays and hours. ESSENTIAL DUTIES AND RESPONSIBILITIES The Front Desk Agent will be trained and utilized at either or both locations. Management may assign or reassign duties and responsibilities of this job at any time including working at Hilton Garden Inn or Homewood Suites, on different days or within the same shift. The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodation. Exceed Guest Expectations by: • Providing a warm welcome., • Ensuring every guest has an enjoyable and memorable experience., • Delivering consistent service., • Communicating with a smile and friendly, hospitable demeanor., • Projecting a hospitable demeanor., • Maintaining a clean and safe workspace., • Resolving guest issues and complaints immediately., • Stocking and maintaining the presentation of the suite shop and/or pavilion pantry., • Following proper cash/check/credit card/AR control procedures., • Following SOPs in all regards to the registration and billing of Guests., • Maintain confidentiality of guest’s information at all times., • Following requests by Sales Department for up-selling, marketing packages, etc., • Being in proper uniform, name badge and following appearance guidelines at all times., • Following proper key control procedure for issued keys., • Confirm group reservations and arrange personalized services for VIP guests and event attendees., • Enjoy selling/marketing the hotel in person and on the phone., • Remaining aware of any and all potential security problems and reporting them to Supervisor and/or Manager., • Following emergency procedures, Safety Data Sheet (SDS), safety precautions and safest work habits., • Perform all check-in and check-out tasks., • Handle cash, checks and credit cards in an accurate and confidential manner., • Manage on-line and phone reservations., • Respond to guests’ complaints in a timely and professional manner., • Liaise with our Housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs., • Be knowledgeable about property’s layout, facilities and services and the local area, including attractions and amenities so that you can answer questions from Guests. • Maintain updated records of bookings and payments., • Strong computer skills, able to input reservations., • Strong interpersonal skills and a present a positive attitude., • Excellent verbal communication skills., • Able to work well independently and as part of a team., • Adhere to the policies and procedures of the company., • Knows emergency procedures, safety precautions and safest work habits., • Must have a sense of urgency, be honest, be ethical, be friendly, be a problem solver and have the ability to “think on your feet”. • Able to clearly communicate to Associates, guests, vendors, Corporate Executives., • The hotel functions seven days a week, 24 hours a day. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. In addition, it is understood that business and weather determine the number of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Flexible Scheduling, • Career Advancement Opportunities Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standards, • Responsible for multi tasking which includes market and valet services. Both are additional ways to make tips.Qualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job DescriptionDescription: Our team is looking to add an upbeat Dual Front Desk Agent to support operations across both Courtyard and Moxy, managing all aspects of the front desk and serving as a key point of contact for guests and vendors. To be successful in this role, you will need to demonstrate professionalism and courtesy, have strong communication skills, and thrive in a fast-paced environment while adapting your service style to each brand. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in and check-out guests across both Courtyard and Moxy, • Process all payments in accordance with established hotel procedures, • Provide information and assistance to guests and vendors for both properties, • Highly motivated team player with strong initiative and a drive for results, • Ability to anticipate, prevent, identify, and resolve issues effectively in a fast-paced environment, • Comfortable working under pressure and managing multiple priorities, • Approachable and service-oriented, with a strong commitment to delivering an excellent guest experience The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Job Summary: The Guest Service Agent is the frontline ambassador for WS Management's Outrageous Hospitality, providing warm, efficient, and accurate service to every guest during check-in, check-out, and throughout their stay. This role sets the tone for the guest experience and plays a key part in guest satisfaction, loyalty, and brand success. GSAs embody WS core values (Integrity, Respect for All, Kindness, Empowerment, Creativity, and Results Orientation), as well as support the Three P Philosophy: People, Profit & Planet by ensuring accuracy in financial transactions, protecting hotel assets, and providing exceptional service consistent with Brand standards. This is a non-exempt (hourly paid) position. Duties and Responsibilities: Skills: Demonstrate a Spirit to Serve, Enthusiasm for Hospitality High school education or equivalent experience. Professional in presentation and demeanor Enjoy working with a team Demonstrated ability to work under pressure in a busy environment Ability to accurately follow instructions, both verbally and written Ability to cross-train in other hotel related areas Must show initiative, including anticipating guest and operational needs Additional Details This position requires working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job DescriptionSalary: $19.00 per hour Welcome to TOWER23 HotelSan Diegos only luxury lifestyle hotel on the beach. Named after the nearby lifeguard tower on Pacific Beach, TOWER23 blends sleek, modern design with laid-back coastal energy. Just minutes from La Jolla, downtown, and major San Diego attractions, our hotel offers an elevated stay with unforgettable service. At our hotel, it all starts with youour team of passionate professionals who create a seamless and memorable guest experience from the very first hello. Were currently hiring Part Time Front Desk Agents to join our team! If you thrive in fast-paced boutique hotel environments, love creating memorable moments, and bring both personality and precision to your work, we want to meet you. What Youll Do: • Greet every guest with a warm, friendly, and professional attitude, • Check guests in and out using hotel management software, • Handle guest inquiries, phone calls, and special requests with confidence and care, • Maintain up-to-date knowledge of local attractions, dining, and happenings around San Diego, • Provide concierge-level service, including coordinating luggage assistance, packages, and VIP needs, • Maintain accurate room inventory and pricing on our website and booking channels, • Resolve issues and exceed expectations with a can-do approach, • Support a positive, team-first work environment with great communication, • Promote guest safety and follow all hotel policies and procedures What Were Looking For: • Experience: 12 years in a front desk, concierge, or guest service role (hotel or boutique hospitality preferred), • Skills: Computer literate, strong phone etiquette, detail-oriented, excellent multi-tasker, • Personality: Outgoing, dependable, confident, team-oriented, • Flexibility: Must be available to work nights, weekends, and holidays, • Bonus: Knowledge of the local San Diego area and its cultural hotspots; additional language abilities to communicate with international guests Why Youll Love It Here: • Competitive pay - $19.00 per hour, • Paid sick time after 90 days, • Flexible scheduling, • Discounts at all Eat.Drink.Sleep properties in California and Arizona, • Access to the Employee Assistance Program (EAP), • A beautiful beachfront workplace with a dynamic, professional team Ready to bring your energy and hospitality skills to the beach? If youre detail-driven, guest-focused, and ready to be part of something specialwe want to hear from you! Please apply either via this ad or in person at: 723 Felspar Street, San Diego, CA 92109. Our Company prohibits discrimination and harassment of any type andprovides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.