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Job Description Hotel General Manager – Luxury Boutique Hotel Are you a dynamic hospitality leader with a passion for exceptional food and beverage? We are seeking a highly personable, hands-on General Manager to lead our stunning luxury boutique hotel located in a vibrant historic district. This is a rare opportunity to take the helm of a highly profitable, intimate property where you will be the face of the hotel, ensuring an unforgettable luxury experience for every guest. Hotel General Manager Key Responsibilities • Oversee daily operations and financial performance for a highly successful, multi-million-dollar property., • Direct a robust, high-volume F&B program across three unique on-site dining and lounge outlets., • Manage a thriving internal catering and events operation that runs out of our existing spaces., • Lead and oversee an intimate, highly profitable collection of luxury guest rooms characterized by a very high average daily rate., • Provide vital mentorship and support to our Executive Chef and Director of F&B., • Maintain a highly outgoing, guest-facing presence on the floor to ensure meaningful interactions and elevated service standards., • Train and supervise hotel staff across all departments, including front desk, housekeeping, food and beverage, and maintenance. Hotel General Manager Qualifications • A strong background in Food & Beverage management is strictly required., • Candidates with only a room background will not be considered., • Prior leadership experience in a small, luxury boutique hotel setting, demonstrating the flexibility and hands-on approach needed to run a tight-knit team., • Multi-outlet experience is necessary to successfully navigate our diverse dining and event spaces., • Working knowledge of major tier-one corporate backend systems is highly preferred. Compensation & Benefits for the Hotel General Manager Position • Up to $125K annual base salary., • Comprehensive benefits package including health, dental, vision, and PTO., • Relocation assistance is available for the right candidate. Ready to take the next step in your hospitality career with an industry-leading team? Submit your résumé here or email it directly to andrew@haakerecruiting.com.

Job DescriptionDescription: As an Hourly Operations Manager at TownePlace Suites - Chatham Parkway, you will oversee the day-to-day operations of the hotel, ensuring that all departments function smoothly and efficiently. You will be responsible for managing staff, addressing guest concerns, and ensuring that the hotel meets high standards of service and cleanliness. The ideal candidate will be a hands-on leader with strong organizational and problem-solving skills and a commitment to delivering exceptional guest experiences. Key Responsibilities: • Operational Oversight:, • Supervise and coordinate the activities of various hotel departments, including front desk, housekeeping, and maintenance, to ensure seamless operations., • Monitor daily operations to ensure adherence to hotel policies, procedures, and quality standards., • Staff Management:, • Oversee and support hotel staff, including scheduling, training, and performance management., • Address staff issues or concerns and provide guidance to ensure a positive and productive work environment., • Guest Service:, • Ensure that all guest interactions are handled professionally and courteously, addressing any issues or complaints promptly., • Implement and maintain high standards of guest service to enhance overall guest satisfaction., • Operational Efficiency:, • Monitor and manage hotel inventory, including supplies and equipment, to ensure availability and proper use., • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards are met., • Financial Management:, • Assist with budgeting and financial reporting, including tracking expenses and revenue., • Review and approve daily financial transactions, including guest billing and payment processing., • Emergency Response:, • Handle emergency situations and coordinate with appropriate personnel to address and resolve issues promptly., • Ensure that all safety and security protocols are followed to protect guests and staff., • Collaboration:, • Work closely with other departments and management to address operational issues, implement improvements, and enhance guest experiences., • Participate in staff meetings and provide input on operational strategies and initiatives., • Reporting:, • Prepare and submit regular reports on operational performance, guest feedback, and staff performance to senior management., • Document and report any incidents, maintenance issues, or guest complaints.Requirements:, • High school diploma or equivalent required; degree in Hospitality Management, Business Administration, or a related field preferred., • Previous experience in hotel operations or a management role in the hospitality industry is preferred., • Strong leadership and team management skills., • Excellent communication and interpersonal skills., • Proven problem-solving and organizational abilities., • Ability to work in a fast-paced environment and manage multiple tasks effectively., • Proficiency in hotel management software., • Flexibility to work various shifts, including evenings, weekends, overtime, and holidays. Join us as an Hourly Hotel Operations Manager and contribute to delivering outstanding service and ensuring smooth operations at our hotel. We look forward to receiving your application

Additional Information Job Number26059519 Job CategoryProperty Leadership Location6703 Abercorn St, Savannah, Georgia, United States, 31405_ ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $90,000-$118,000 annually Bonus Eligible: Y JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. JOB SPECIFIC TASKS Managing Property Operations • Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.)., • Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details., • Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals., • Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day., • Prepares for QA audits (i.e., daily and pre-visit activities)., • Review sand follows-up on property GSS scores and comments., • Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.)., • Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards., • Manages the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats)., • Delegates responsibilities for operations and projects to appropriate level of associate. Managing Food and Beverage Operations • Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins., • Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details., • Establishes and leverages local vendor relationships to support food and beverage operational needs., • Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management., • Conducts periodic compliance audits with Back of House associates to ensure they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.), • Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas. Managing and Sustaining Sales and Marketing Strategy • Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)., • Works with Market Sales to establish property sales strategy, goals, and action plans., • Identifies and champion creative marketing solutions that fit the brand and property needs., • Participates in the property sales review (PSR)., • Manages relationships with decision makers at top accounts., • Develops innovative means for capturing new streams of revenue through property amenities., • Interacts with in-house guests to prospect for new sources of business., • Ensures direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate., • Identifies key revenue generating stakeholders and customers and communicate information to sales offices., • Coaches and reinforces associate selling strategies that take advantage of property amenities., • Ensures all national and regional marketing programs (e.g., HSIA, etc.) are pulled through to relevant departments., • Participates in and host customer recognition events to drive sales., • Understands and leverage sales and marketing advantages over competitor properties within market., • Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance. Managing Profitability • Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations., • Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data., • Updates and communicates profit forecasts to associates/managers., • Initiates action to support property revenue and profitability goals., • Understands how food and beverage product variability can affect profitability., • Reviews and signs off on invoices., • Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues., • Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report)., • Reviews property performance on period basis with Regional Director., • Ensures compliance with Avendra. Maintaining Revenue Management Goals • Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.)., • Reviews and works with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.)., • Balances inventory to ensure same-day sellouts. Managing and conducting Human Resource activities • Leads associates through property changes, and help them transition into new property roles., • Understands the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc)., • Conducts day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)., • Completes management training (e.g., ConnectU, GM conferences, HR Skills, etc.)., • Cascades/Delivers training to associates (e.g., Service So Memorable Quarterly Recharge, Service Snapshot, etc.)., • Facilitates cross training to support associate professional growth and operational excellence., • Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)., • Monitors local hiring and compensation trends for like positions; ensure that the organization understands any change in fundamentals., • Conducts performance review process for associates (including LPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check ins for new associates, etc.)., • Supports recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs., • Actively recruits and hires qualified associates. Managing Relationships with Property Stakeholders (e.g., Owner and Above Property) • Keeps brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement., • Prepares and presents reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance., • Conducts property critique., • Conducts annual business reviews., • Participates in ad hoc owner conference calls and respond appropriately to owner requests., • Responds to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.). Additional Responsibilities • Manages e-mail., • Manages daily paper mail., • Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.)., • Provides follow-up information to RD and other CFRST managers., • Prepares for RD visits (e.g., pulling and consolidating relevant reports). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description Guest Services Associate Department – Front Office Reports to – Guest Services Manager What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area. Your day-to-day Revenue • Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy., • Rates: Aggressively and effectively manage and continuously update rates as per Opal’s training and standards., • Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities. Profit • Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies., • Quality, • Guest Service: Ensure that the hotel meets/exceeds Opal’s and Brand standards for guest satisfaction. Leadership • Leading: Motivate and support other Guest Services team members and be accountable for set goals., • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures. Requirements • High School diploma or higher-level education, • 1-year Hotel front office experience, • Must wear appropriate uniform as prescribed by Opal’s policy, • Willing to work flexible hours, • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays Specific Responsibilities • Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager., • Be proficient on the use of the property management system and facilities management software., • Have a good understanding of all hotel operating procedures., • Be the warm welcome that kicks off a memorable guest experience, • Acknowledge Brand rewards members and returning guests, in person or on the phone., • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay., • Handle cash and credit transactions., • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes., • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns., • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary., • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed., • Take pride in your appearance and place as a brand ambassador., • Always know what events and activities are on the day’s schedule., • Jump into other ad-hoc duties when your colleagues need your help., • Comply with all existing and new front office and breakfast area policies and procedures., • Comply with and honor the front office staff work schedules., • Monitor the front office communications log., • Read and initial the front office log on shift start and make appropriate entries at end of shift., • Observe Opal’s appearance and dress code/uniform policy., • Attend daily huddles and weekly departmental meetings., • Be proficient on the use of all front office equipment such as credit card machine, copier and fax., • Inform the GSM of any unique situations, or unusual developments in front office operations., • Handle guest complaints effectively., • Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift., • Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals., • Process, as assigned. reservations received from sales office and other hotel departments., • Have complete knowledge of room types and offered rate plans., • Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows., • Process, as assigned, cancellations and modifications to reservations., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Optimum Attributes • Effective communication skills, • Pleasing personality, • Good team player, • Good listener, • Well-groomed and professional appearance, • Open with praise, discrete with criticism, • Literate and tech-savvy, • Problem solving skills Performance Standards Performance shall be measured by the following: • Budgeted RevPAR, • MSI Index, • Guest Satisfaction Index (GSI). The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Job Description Housekeeper Department – Housekeeping Reports to – Facilities Manager / Housekeeping Supervisor What’s the job? As a Guest Room Attendant – you’ll properly and efficiently perform all housekeeping duties to make sure our rooms and suites are always ‘fresh and welcoming’ for our guests – creating a haven for them to escape and relax in – or get that last bit of work done. You’ll also properly and efficiently perform all cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations. Your day-to-day Routine Cleaning • Guest Rooms: Clean guest rooms thoroughly and efficiently, in accordance with Opal’s training and standards., • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards., • Public Areas: Clean public areas thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards. Deep Cleaning • Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, in accordance with Opal’s training and standards. Profit • Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities. Quality • Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction., • Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards., • Guest Requests: Satisfy all guest requests in accordance with Opal training and standards., • Communication: Politely greet and acknowledge all guests and hotel associates as encountered. Safety & Security • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security., • Emergency: In case of an emergency, strictly follow Opal’s safety and security training and protocol. Leadership • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures. Requirements • Minimum high school diploma, • 1 year experience in the hospitality industry., • Willing to work flexible hours, • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays., • Must wear appropriate uniform as prescribed by Opal’s policy., • Must maintain personal cleanliness, • Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects. Specific Responsibilities • Have a thorough understanding of all hotel operating procedures., • Be knowledgeable of room types and standards for supplies., • Make sure rooms are always at their best and make that room special and memorable for guests., • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example., • Keep your supervisor updated on room service progress and alert them to any repairs needed., • Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed., • Be organized - keep on top of supplies and amenities and always try to minimize waste., • Reunite items with owners – and log any lost and found property., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards., • Inspect rooms routinely with Opal’s check list before releasing for sale., • Open and close rooms as required for maintenance and timely and properly report maintenance requirements., • Follow all existing and new housekeeping policies and procedures., • Perform deep cleaning tasks as assigned., • Maintain public areas clean, attractive, safe and presentable at all times., • Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion., • Comply with and honor the housekeeping staff work schedules., • Follow the company appearance and uniform policy., • Attend daily huddles and weekly departmental meetings., • Perform and be accountable for delegated responsibilities and duties., • Inform the Facilities Manager or supervisor of any unique situations, or unusual developments in housekeeping operations., • Ensure the prompt and systematic servicing of all guest requests., • Handle guest complaints effectively., • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates., • May assist with other duties as assigned – unexpected moments when we have to pull together to get a task done. Optimum Attributes • Attention to detail, • Good Communication skills, • Well-groomed and professional appearance, • Willing to take responsibility and accountability, • Willing to work on weekends and holidays if required, • Consistent and congruent., • Pleasant personality, • Responsive in a timely and caring manner, • Good listener and understanding what the guest wants and needs Performance Standards Performance shall be measured by the following: • Budgeted minutes per room cleaned (MPRC),, • Cost per occupied room (CPOR), • Guest Room Attendant Inspection scores. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Job Description Laundry Attendant Department – Housekeeping Reports to – Facilities Manager What’s the job? As a Laundry Attendant – you’ll properly and efficiently perform all laundry duties and perform housekeeping duties when required. You’ll be responsible for properly and efficiently perform evening cleaning activities of the Hotel’s facilities, including routine cleaning of guestrooms, public areas, back of the house and laundry operations. In addition, you’ll support the front office in delivering on guest service requests. Your day-to-day Laundry Operations • Maintain and perform laundry operations in accordance with Opal’s training and standards., • Maintain a clean and organized environment in the laundry room. Cleaning • Guest Rooms: Clean guest rooms, thoroughly, efficiently, and ready for sale, in accordance with Opal’s training and standards., • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards., • Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with Opal’s training and standards. Profit • Effectively support the control and management of all laundry operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping and laundry activities. Quality • Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction., • Guest Requests: Satisfy all guest requests in accordance with Opal’s training and standards., • Communication: Politely greet and acknowledge all guests and hotel associates as encountered. Safety & Security • Laundry: Perform all laundry functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security., • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security., • Emergency: In case of an emergency, strictly follow Opal’s and security training and protocol. Leadership • Leading: Motivate and support housekeeping team members and be accountable in achieving set goals., • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures. Requirements • High School diploma or higher-level education preferred, • Willing to work the evening shift and flexible hours., • Must wear appropriate uniform as prescribed by Opal’s policy., • Must maintain personal cleanliness Specific Responsibilities • Have a good understanding of all laundry operating procedures., • Operate the laundry equipment in accordance with the manufacturer’s recommendations and Opal’s training and standards., • Handle, fold and stack clean linens in a safe, sanitary and organized fashion in accordance with Opal’s training and standards., • Promptly inform the Executive Housekeeper of any malfunctions in the laundry room equipment or any safety issues., • Keep track of laundry room supplies and chemical inventory and alert the Facilities Manager of potential shortages., • Be knowledgeable of room types and standards for supplies., • Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards., • Inspect rooms with Opal’s check list before releasing for sale., • Open and close rooms as required for maintenance and timely and properly report maintenance requirements., • Follow all existing and new laundry and housekeeping policies and procedures., • Maintain public areas clean, attractive, safe and presentable at all times., • Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion., • Comply with and honor the laundry work schedule., • Follow the company appearance and uniform policy., • Attend regular Housekeeping departmental meetings., • Perform and be accountable for delegated responsibilities and duties., • Inform the Executive Housekeeper of any unique situations, or unusual developments in the laundry or housekeeping operations., • Ensure the prompt and systematic servicing of all guest requests., • Handle guest complaints effectively., • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Optimum Attributes • Attention to detail., • Good Communication skills., • Well-groomed and professional appearance., • Willing to take responsibility and accountability., • Willing to work on weekends and holidays if required., • Consistent and congruent., • Pleasant personality. Performance Standards Performance shall be measured by the following: • Budgeted minutes per room cleaned (MPRC), • Cost per occupied room (CPOR), • Guest Service Representative Inspection scores. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Job Description The Night Auditor crucial role in ensuring the smooth operation of the hotel during the night shift. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel’s operational and financial integrity. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities Benefits: • Insurance (health, dental, vision, etc.), • Paid time off (vacation, sick leave, holidays), • 401K retirement plan, • DailyPay: Access your earned wages when needed., • Special team member hotel rates for travel enthusiasts. Responsibilities: • Performing all front desk related functions during the night shift, • Balancing accounts, processing invoices, and preparing reports, • Checking in late-night arrivals and ensuring guest satisfaction, • Securing the premises and monitoring for any unusual activity, • Handling guest inquiries and requests promptly and professionally Requirements: • Prior experience in hotel front desk operations is preferred, • Strong attention to detail and excellent organizational skills, • Ability to work independently and handle multiple tasks simultaneously, • Good communication skills and customer service orientation, • Flexibility to work night shifts, weekends, and holidays Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job DescriptionDescription: As a Night Auditor at Hyatt Place - Savannah Airport, you’ll oversee front desk operations during the overnight shift while helping ensure a safe, welcoming, and efficient experience for our guests. This role combines guest service, front desk support, and basic accounting responsibilities. We’re looking for someone dependable, detail-oriented, and comfortable working independently. Why Join Us? • Healthcare benefits, • Paid Time Off (PTO), • Holiday pay, • Employee of the Month Bonus, • On-demand pay access (access earned wages before payday), • Hotel Brand Employee Discounts Responsibilities • Welcome guests and assist with overnight check-in and check-out, • Perform nightly audit procedures and balance guest accounts, • Review and verify financial transactions and daily reports, • Answer phones, process reservations, and assist with guest requests, • Respond to guest concerns professionally and promptly, • Monitor hotel safety and security throughout the night, • Complete nightly reports and required documentation, • Communicate important updates with management and day shift staff, • Work with housekeeping and maintenance teams to address overnight needsRequirements: Qualifications • Must be 18 years of age or older, • Strong attention to detail and organizational skills, • Excellent customer service and communication abilities, • Basic computer and math skills, • Ability to work independently and make sound decisions, • Reliable and dependable attendance, • Previous hotel, front desk, or auditing experience is a plus, but not required Join our team and help create a safe and comfortable overnight experience for our guests!

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job DescriptionDescription: The Olde Harbour Inn is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart. Job Duties Include: • Greet and interact with guests in a warm, friendly and professional manner., • Use computer system to make reservations, check-in and check-out hotel guests, and process payments., • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs., • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. What would make me successful in this role? • Passion for hospitality, • Motivated to enhance the guest experience, • Ability to work with a team, • Ability to work in a fast-paced environment, • Attention to detail, • Availability to work a flexible schedule: weekends, and holidays Benefits • 401(k) with company match, • Employee Assistance Program, • Referral Program - Earn $500 for referring someone, • Employee Recognition Program - earn gift cards, • Employee discounts, • On-Demand Pay – Access to earned wages before your regular paycheck, • Double-time pay on Company holidays – 7 per year About Us The Olde Harbour Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! The Olde Harbour Inn is just steps away from Savannah’s iconic riverfront. Nestled along historic River Street, our boutique hotel places you beside nine vibrant blocks of restaurants, shops, pubs, and art galleries. Built in 1892, the Olde Harbour Inn is a staple of Savannah. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements: Required Skills & Experience • Must be at least 18 years old, • Attention to detail, • Hotel experience preferred, • Customer service experience preferred, • Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Candlewood Suites Savannah Airport is hiring Front Desk Agents to join our team! If you have customer service experience and want to work in the hospitality field, we would like to speak with you about this exciting opportunity! Apply today for consideration. Shifts are 7am-3pm, 3pm-11pm, 11pm-7am Provide excellent guest service in an efficient, courteous professional manner; follow hotel standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. PRE REQUISITES Front Desk Agents have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy. • Experience in service, sales, telesales or guest relations type of industry is helpful, but not mandatory. SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. For this position specifically: • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to speak and read English, the ability to communicate in another language may be helpful., • Must display professionalism, honesty and trustworthiness at all times. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and walking guest, • Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude. SPECIFIC RESPONSIBILITIES • Know and live the mission and values of the hotel brand and company., • Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure., • Maintain a friendly and helpful attitude at all times., • Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet., • Answer the phone within three rings with a smile and approved greeting., • Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues., • Respond to in-house guest requests within 15 minutes unless otherwise specified by guest., • Handle guest mail, messages and safe deposit boxes as outlined in additional policy., • Effectively operate the hotel computer system or property management system., • Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. shopping, restaurants, and medical facilities), • Possess a working knowledge of hotel reservation and cancellation procedures., • Ensure guest reservations have full and accurate contact information., • Know guest loyalty program and accurately represent the brand’s membership benefits., • Administer existing member’s benefits according to brand standard., • Recruit new loyalty program members., • Monitor room availability, selling strategies, and rate discounts., • Knowledge of current package rates, group rates, local and national negotiated rates., • Execute group reservations, manage blocks and cut off dates., • Communicate with colleagues in all departments to meet needs of guests., • Follow all cash handling procedures including the hotel credit and check cashing procedures., • Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount., • Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures., • Knowledge of multiple different payment methods and billing procedures of guest reservations., • Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed., • Maintain complimentary coffee bar., • Complete shift work checklist as assigned., • Must successfully complete education related to assigned duties and role., • Other duties as assigned. WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards. POSITIONS FOR POSSIBLE ADVANCEMENT The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an supervisory or management position should one become available. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. Company DescriptionAt Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.At Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.

Job Description Front Desk Agent About Us Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations. Job Description: Responsible for attending to the needs of guests, especially during check-in and check-out. Benefits • Paid time off and holidays, • Dental, & Vision Insurance, • Life Insurance, • Short & Long Term Disability, • Accidental Insurance, • Hospital Indemnity, • Critical Illness, • Flex Spending Account, • Incentives, • Employee Lunches, • Associate of the Quarter and Associate of the Year Essential Job Functions: • Providing information to guests about hotel policies, services and amenities., • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)., • Selling rooms to “walk-in” customers., • Entering/changing reservation information on the computer system., • Posting charges to guest accounts., • Processing payments from guests., • Making necessary corrections to guest accounts., • Informing housekeeping department about room status/availability., • Listening for and responding to guest complaints., • Operating hotel switchboard or PBX., • Cleaning the front desk / registration area and public areas., • Maintaining daily logs., • Balancing shift work and cash drawers., • Maintaining proper inventories in sundry shop and business center. Additional Responsibilities: • Any other duties assigned by Supervisor Equal Opportunity Employment SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.

Job Description Front Desk Agent - Municipal Grand hotel Management Company: Midnight Auteur Sector: Luxury Independent Hotel Property Description: 44-rooms, a restaurant, two bars a pool and delicious cocktails from the founders of Death & Co and The Ramble Hotel Reports to: Director of Rooms + Front Desk Supervisor About Midnight Auteur Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. With a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreat – offering a setting fit for both celebration and sanctuary – our new hospitality company was created. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire’s Best Bars in America in 2019, North America’s 50 Best Bars in 2022 and noted by Condé Nast Traveler as ‘the hotel for people who are sick of other hotels.’ As a company we hold a deep, and slightly obsessive, reverence for the all-day lobby bar, which is really the foundation of Midnight Auteur. We love the idea of immersing our team and our guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. The community created and hospitality shared over a coffee or cocktail is something we’re passionate about, while remaining equally committed to providing a luxury respite for our hotel guests. Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail and culinary culture, being a progressive and forward-thinking operator, and making a positive impact on its communities. We look forward to hearing from you! Cheers! Our Purpose We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants. Our Niche We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality. The Role The Front Desk Agent is the face of the hotel and plays a pivotal role in creating exceptional guest experiences. This position is responsible for ensuring smooth and efficient operations at the front desk, including check-ins, check-outs, and responding to guest inquiries with professionalism, warmth, and enthusiasm. As a key member of the Rooms Department, the Front Desk Agent is expected to exemplify Midnight Auteur core values by delivering personalized and authentic guest service. This role requires attention to detail, strong problem-solving skills, and the ability to work collaboratively with other departments to anticipate and exceed guest expectations. The Front Desk Agent actively participates in daily operations, ensuring that all guests feel welcomed and cared for throughout their stay. What You Will Do Serve as the first point of contact for guests, delivering warm, professional, and personalized service during check-in, check-out, and throughout their stay. Assist the Front Desk Supervisor and Director of Rooms in maintaining smooth daily operations and upholding service standards. Respond to guest inquiries and concerns promptly, using creativity and problem-solving skills to ensure guest satisfaction. Anticipate guest needs and take initiative to enhance the guest experience with thoughtful and personalized touches. Manage room assignments, reservations, and payment processing with accuracy and efficiency. Collaborate with other departments, such as Housekeeping and Engineering, to ensure guest requests and needs are met seamlessly. Stay knowledgeable about the hotel’s offerings, services, and local area to provide tailored recommendations to guests. Maintain and uphold brand values by embodying the hotel’s core standards and promoting an inviting, guest-focused environment. Monitor and address guest feedback, escalating concerns to the Front Desk Supervisor or Director of Rooms as needed. Act as a brand ambassador, fostering positive relationships with guests and the local community. Demonstrate the Core Values of Midnight Auteur: Curiosity – We learn and improve through active observation. A.B.K - We anticipate, prepare and execute with intention. Communication – We remove barriers through purposeful communication. Thoughtful – We engage with purpose and care. Connection – We build relationships and host with intuition, empathy and transparency. Career Experiences You have been a previous Front Desk Agent in an upper-upscale or luxury hotel for a minimum of three (3) years. You have worked for a boutique-style hotel company or independent hotel group and may have led or participated in restaurant or hotel openings. Bachelor’s degree: or related relevant years of experience is required. Proficiency of the English language in reading, writing and verbal communication. Secondary language is great but not required. Technological literacy is a plus. Leadership Attributes Leader of People: The Front Desk Agent title implies a certain standing and status, but this rank must be earned daily. Inspires and earns respect through actions, not through a job title – both with team members and guests. A Strong Project Manager: Able to decisively prioritize, manage and execute a multitude of short-term tasks and long-term projects, daily and with speed. A good decision today is better than a perfect decision tomorrow. Hospitable: Has a passion for hospitality (both inside and outside of the hotel) - which is the “the friendly and generous reception and entertainment of guests, visitors, or strangers.” Strong interpersonal skills: Able to develop rapport and find common ground with team members across all departments.

Job DescriptionDescription: The Hamilton Turner Inn is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart. We are looking for candidates with second shift availability. Job Duties Include: • Greet and interact with guests in a warm, friendly and professional manner., • Use computer system to make reservations, check-in and check-out hotel guests, and process payments., • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs., • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. What would make me successful in this role? • Passion for hospitality, • Motivated to enhance the guest experience, • Ability to work with a team, • Ability to work in a fast-paced environment, • Attention to detail, • Availability to work a flexible schedule: weekends, and holidays Benefits • Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days, • Company-Paid Life and AD&D Insurance and Long-term Disability, • Flexible Spending/Dependent Care Account, • Short-term Disability & Accident plans, • Employee Assistance Program, • 401(k) Retirement Plan with company match, • Paid Vacation - up to 10 days per year, • Paid Sick time – up to 5 days per year, • 7 paid Holidays per year, • Referral Program - Earn $500 for referring someone, • Employee Recognition Program - earn gift cards, • Employee discounts, • On-Demand Pay – Access to earned wages before your regular paycheck About Us The Hamilton Turner Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! The Hamilton Turner was named the Best Romantic Hotel by USA Today. Located just off Lafayette Square in the Historic District of Savannah, GA, one of the city’s most historic luxury hotels captures the style of the Old South like no other destination. A former private home framed by French Empire-style architecture and beautifully decorated interiors, our boutique hotel has been intimately linked with Savannah’s rich, Low Country culture and character since 1873. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements: • Must be at least 18 years old, • Attention to detail, • Hotel experience preferred, • Customer service experience preferred, • Ability to work weekends and holidays