Hotel front desk jobs in Orange, New JerseyCreate job alerts

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Assistant Lead Welcome Enthusiast. POSITION TITLE: Assistant Lead Welcome Enthusiast/Asst. Front Office Manager REPORTS TO: Lead Welcome Enthusiast / Front Office Manager POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: • Trains, cross–trains, and retrains all front office personnel., • Participates in the selection of front office personnel., • Schedules the front office staff., • Supervises workload during shifts., • Evaluates the job performance if each front office employee., • Maintains working relationships and communicates with all departments., • Maintains master key control., • Verifies that accurate room status information is maintained and properly communicated., • Resolves guest problems quickly, efficiently, and courteously., • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel., • Reviews and completes credit limit report., • Works within the allocated budget for the front office., • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager., • Checks cashiers in and out and verifies banks and deposits at the end of each shift., • Enforces all cash-handling, check-cashing, and credit policies., • Conducts regularly scheduled meetings of front office personnel., • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times., • Upholds the hotel's commitment to hospitality., • Prepare performance reports related to front office., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. i.e. flash report, allowance etc., • Monitor high balance guest and take appropriate action., • Ensure implementation of all hotel policies and house rules., • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes., • Prepare revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests' managers and other employees., • Monitor all V.I. P’s special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily front office work and activity reports generated by Night Audit., • Review Front office logbook and Guest feedback forms on a daily basis., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. EDUCATION: Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace. EXPERIENCE: Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Knowledge of OnQ (Hilton PMS) experience preferred. Powered by JazzHR KOuO4Z1Qo2

Job Description We are searching for a Director of Front Office at the Double Tree in Fairfield, NJ! The Director of Front Office is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. This role involves managing the front desk team, handling guest inquiries, coordinating with other departments, and resolving any issues that arise to ensure a positive and seamless experience for guests. Displays exemplary performance for staff to follow. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service • Maintains guest service as the driving philosophy of the hotel., • Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs., • Personally greet guests on arrival and departure, creating a warm, welcoming first impression., • Oversee smooth check-in and check-out processes, ensuring that guests feel attended to and respected from start to finish., • Ensures all front office team, including new hires, know all components of the 100% Satisfaction Guarantee, and are trained to meet service standards., • Develops added-value customer service programs, follow up with VIP guests, and create a positive atmosphere in the lobby: such as lighting, music, water refreshments, etc., • Empowers front office team to deliver guest service by encouraging and rewarding responsive guest assistance., • Create a monthly focus rewarding program for the department., • Meets or exceeds hotel guest satisfaction measures., • Ensures hotel standards and services contribute to the delivery of consistent guest service., • Implements and practices guest service initiatives, trains and performs to Gulph Creek Hotel standards. Front Desk Management • Acts as manager on duty for hotel and manages front desk operations., • Address guest inquiries, requests, and complaints promptly and effectively, going above and beyond to meet their needs., • Resolve guest issues, complaints, and special requests with a positive, solution-oriented approach. If needed, escalate issues to ensure timely resolution., • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems., • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables., • Ensure VIP guests or loyalty members receive personalized attention, including room upgrades, welcome notes, or other special touches to enhance their experience., • Work closely with housekeeping, maintenance, food & beverage, and other departments to ensure guest requests are met seamlessly., • Collaborate with other departments to fulfill special guest requests or ensure the accommodation of dietary or accessibility needs., • Produces accurate financial reports on time., • Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX, and Reservations, • Schedule according to the needs of the operation, ensuring proper coverage, • Balances all cash, check, credit card and ledger accounts through verification, shift reports, and performs audit functions if assigned, • Provide guidance and direction to shift supervisors and all employees, • Comply with all standards and regulations to encourage safe and efficient hotel operations, • Attend regular stand-up and staff meetings, • Establish and maintain professional demeanor and standards of performance of all Front Office staff, • Maintain regular attendance in compliance with company policy, • Maintain high standards of personal appearance and grooming in accordance with company policy, • Assist with covering shifts to ensure proper coverage, if needed., • Participate in employee recruiting and hiring efforts including: interviews, reference checks, orientation and training, • Conduct performance reviews, • Maintain accurate employee documentation, • Maintain knowledge of all company policies and procedures, • Conduct monthly meetings, • Hold all employees accountable through coaching and counseling and progressive discipline, • Delegate responsibility effectively to Supervisors and employees, • Maintain and organize all work areas; order supplies as necessary

Job Description Location & Shifts Available: The ideal candidate for this role is someone with Security experience and has knowledge of security systems and practices. A Security Specialist who enjoys meeting new people and creating a welcoming environment is a plus! Rewards: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. The purpose of the Security Specialist position is to foster the safety of the building by handling access control by monitoring and documenting the flow of incoming and outgoing residents, visitors, guests, and building activities or building emergencies. The prospective candidate is also responsible for handling resident requests and promoting a welcoming environment. Responsibilities: • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, and daily activities using the building software program., • Log & inform residents of incoming visitors & direct visitors., • Maintain access control and review cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • SORA Certification, • Basic computer literacy skills and talent for technology (i.e. handheld radios, telephones, computers, etc.)., • Excellent written and verbal communication skills., • Able to multi-task and good time management., • Weekend and evening availability., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • Ability to work in all weather conditions., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Door Attendant, Greeter, Server, Host. APC is a full-service hospitality company, providing Front Desk Concierge, Security, Valet Parking, Shuttle, and Door Greeter services for residential buildings, healthcare facilities & corporate centers. If you are someone who likes making lasting connections or even looking to “do something different,” we’d love to hear from you! Here at APC we value team building and encourage success by offering room for growth and often promoting from within. Contact us: Call: (973) 857-2008 x103 (If no one is available to take the call, please leave a message) APC is an equal-opportunity employer. APC does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.

Now hiring a Hotel Front Desk Associate, where you will manage simple records and enter information accurately, help organize and maintain a tidy workspace, and provide friendly assistance to customers and team members.

Hyatt Hotels - One Exchange Place [Front Desk Agent / Reservations Agent] As a Night Auditor at Hyatt Hotels, you'll: Be responsible for the preparation and disposition of all Night Audit work; Be responsible for all Hotel Host functions during the overnight shift; Contribute to the hotel's commitme

We are hiring a Front Desk Supervisor! We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a coh

Make an impact in the role of Hotel Front Desk Clerk to perform daily responsibilities with dedication.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can

Job Description JOB-36585 Job Title: Administrative Assistant Location: Woodridge, NJ Work Arrangement: Fully Onsite Reports To: Director of Sales & Marketing and President Salary Range: $75,000 - $90,000 (commensurate with experience, flexible) Hours: Monday – Friday, 7:00 AM – 4:00 PM (1-hour lunch at 11:00 AM) About the Role We are seeking a highly capable Administrative Assistant to provide critical support to our executive team. This position is ideal for an organized and detail-oriented professional who thrives in a fast-paced environment and enjoys a mix of routine administrative work and higher-level tasks. While some duties are fundamental administrative responsibilities, this role also offers the opportunity to take on more complex projects and contribute meaningfully to the team’s efficiency. Key Responsibilities • Manage front desk operations, including answering phones, greeting visitors, and handling deliveries., • Maintain and update ERP system data. Future projects and responsibilities may include tasks such as weekly updates to Cheese Block Market Pricing., • Assist with digitizing and scanning documents, ensuring proper filing and accessibility., • Support executives with ad-hoc administrative tasks and data entry in Salesforce and Tableau., • Coordinate travel arrangements, including hotel bookings., • Generate and enter sales reports on behalf of the sales team while they are on the road., • Assist with financial audits by organizing documentation for review., • Perform additional administrative tasks as assigned to improve workflow efficiency. What We’re Looking For • Experience: At least 5+ years of experience in an administrative support role; experience supporting executives is a plus., • Skills: Strong proficiency in Microsoft Excel, CRM systems (Salesforce preferred), and ERP platforms., • Work Ethic: Punctuality and reliability are essential. The position requires strict adherence to a 7:00 AM start time., • Communication: Must be fluent in English, with strong verbal and written communication skills to collaborate effectively with the sales team., • Personality: Even-tempered and adaptable, capable of handling shifting priorities without becoming flustered., • Problem-Solving: Ability to take on additional responsibilities and proactively find solutions to administrative challenges. Compensation & Benefits • Competitive salary ($75K-$90K, depending on experience)., • Potential for discretionary bonuses., • Vacation: 10 days to start, with flexibility for additional time based on tenure., • Standard benefits package (to be discussed during the hiring process).

Job Description Job Title: Front Desk Agent Location: Best Western Plus- Secaucus, NJ Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors. Key Responsibilities: • Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome., • Check guests in and out efficiently using the hotel's property management system., • Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail., • Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge., • Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience., • Process payments, maintain accurate billing, and manage financial transactions., • Assist with the coordination of guest services, such as transportation, room service, and special requests., • Maintain the cleanliness and organization of the front desk area and lobby., • Communicate effectively with other hotel departments to ensure guests’ needs are met., • Support the management team with administrative tasks and other duties as assigned. Qualifications: • High school diploma or equivalent; hospitality degree is a plus., • Previous experience in a front desk or customer service role preferred., • Proficient in computer systems, including property management software and Microsoft Office Suite., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and attention to detail., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays. Physical Requirements: • Ability to stand for long periods and lift up to 25 pounds., • Must be able to navigate the hotel’s premises and assist guests with their luggage when needed. What We Offer: • Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans., • Opportunities for professional growth and development within the company., • A dynamic and supportive team environment. If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Description The Night Auditor crucial role in ensuring the smooth operation of the hotel during the night shift. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel’s operational and financial integrity. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities Benefits: • Insurance (health, dental, vision, etc.), • Paid time off (vacation, sick leave, holidays), • 401K retirement plan, • DailyPay: Access your earned wages when needed., • Performing all front desk related functions during the night shift, • Balancing accounts, processing invoices, and preparing reports, • Checking in late-night arrivals and ensuring guest satisfaction, • Securing the premises and monitoring for any unusual activity, • Handling guest inquiries and requests promptly and professionally, • Prior experience in hotel front desk operations is preferred, • Strong attention to detail and excellent organizational skills, • Ability to work independently and handle multiple tasks simultaneously, • Good communication skills and customer service orientation Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job DescriptionHotel Front Desk Agent / Reception Element by Westin Wood Ridge, NJ Our Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be: • Discerning & Intelligent, • Self-Assured & Refined, • Personally Engaged & Professionally Invested, • Able to view Work as a Lifestyle, • Innovative, • Harmonious, • Modern & Fun Summary of Position First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day. As a Front Desk / Reception Agent, you will: • Work in fast-paced environment with lots of guest interaction, • Demonstrate a true desire to satisfy the needs of others, • Work a variety of shifts - day, night, and mid Benefits: • Advancement Opportunities - We promote from within!, • Medical (for Full Time Associates), • 401(k), • Paid Vacation Time, • Tuition Reimbursement Program, • Flexible schedules, • Teammate Assistance Fund, • Stability, • Competitive Wages, • Fun, Energetic Work Environment Keys to Success - Candidate Requirements • Customer service experience is required, preferably in a hotel or related field, • Must have schedule flexibility for both AM/PM shifts, weekends and holidays, • Must have a high school diploma or equivalent, • An Accounting background is preferred but not required, • Attention to detail and the ability to compile facts and figures, • Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds, • Ability to communicate effectively and courteously over the telephone and in person, • Requires strong command of the English language to include speaking, reading and writing, • In addition to general office equipment, you will regularly operate Briad systems and software About us. The Briad Group® is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique Rooftop lounges atop our most innovative hotel locations, and an outdoor lifestyle shopping center. Our mission. Create positive lifelong emotional connections with our teammates and our guests. Our formula for success includes building strong leadership teams. The Briad Group® takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates. Apply today to become a part of the Briad Hotels Family!! We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

Job Description Job Title: Overnight Front Desk Agent Location: Best Western Plus Meadowlands- Secaucus, NJ Job Type: Full-time/Part-time Shift: Overnight (11 PM - 7 AM) Position Overview: The Overnight Front Desk Agent is the first point of contact for our guests during the night shift, responsible for delivering exceptional customer service while ensuring the smooth operation of the hotel during overnight hours. This role requires a detail-oriented, proactive individual who can handle various tasks, including check-ins and check-outs, responding to guest inquiries, managing reservations, and ensuring the security and safety of the hotel. Key Responsibilities: • Greet and welcome guests upon arrival in a friendly and professional manner., • Conduct efficient check-in and check-out procedures, processing payments and ensuring accurate billing., • Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities., • Manage room reservations, cancellations, and modifications through our hotel management system., • Monitor hotel security and maintain a safe environment for guests and staff, reporting any incidents or emergencies to management., • Handle guest complaints with professionalism, seeking to resolve issues in a timely manner., • Maintain cleanliness and organization at the front desk and lobby area., • Prepare and distribute nightly reports and documentation as needed., • Assist in light housekeeping duties, restocking supplies, and maintaining inventory., • Collaborate with security and housekeeping teams to ensure guest satisfaction and safety., • Stay informed about the hotel’s policies, procedures, and promotions to provide accurate information to guests., • Perform other related duties as assigned by the management. Qualifications: • High school diploma or equivalent; additional hospitality-related education is preferred., • Prior experience in front desk operations or customer service, • Strong communication and interpersonal skills., • Ability to work independently and make sound decisions in a fast-paced environment., • Proficient in computer software and hotel management systems., • Excellent problem-solving skills and attention to detail., • Flexibility to work overnight shifts, weekends, and holidays., • Ability to lift and move items up to 25 pounds and stand for extended periods. What We Offer: • Health, dental, and vision insurance options, • Paid time off and holiday pay, • Employee discounts on hotel stays and amenities, • Opportunities for professional development and career advancement Best Western Plus Meadowlands is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply.

Job DescriptionDescription: PURPOSE: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. This position is part of a collective bargaining agreement with the Hotel and Gaming Trades Council. RESPONSIBILITIES: • Approach all encounters with guests and associates in a friendly service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel., • Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations., • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met., • Handle requests for information mail and messages in an efficient and courteous manner., • Answer guest inquiries about hotel service facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment etc., • Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenarios., • Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Use proper two-way radio etiquette when communicating with other associates., • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds, • Be fully familiar with the brand frequency program, level, and awards., • High School diploma or equivalent required; College course work in related fields helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful high-pressure situations., • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary., • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays, • Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.) This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status. Requirements:

Job Description SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software (Jonas Chorum), • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • Degree in hotel management is a plus

Job Description Shift & Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job DescriptionSUMMARY We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Double Tree in Fairfield, NJ! The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Desk, Guest Services, Reservations and PBX according to brand standards. The Front Desk Supervisor is also charged with displaying exemplary performance for staff to follow. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service • Maintains guest service as the driving philosophy of the operation, • Personally demonstrates a commitment to guest service in responding promptly to guests’ needs, • Committed to making every guest is satisfied, • Meets or exceeds guest satisfaction measures, • Ensures hotel standards and services contribute to the delivery of consistent guest service, • Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis. Front Desk Operations • Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business, • Complete thorough research to resolve customer complaints in the most effective and efficient manner possible, • Use previous experience, good judgment, and the Gulph Creek Pillars to guide your decision making. Be prepared to revise your approach as new information is discovered, • Meets or exceeds guest satisfaction measures, • Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations, • Schedule according to the needs of the operation, ensuring proper coverage, • Handles collection efforts of all in-house balances and notifies management of potential liabilities, • Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned, • Serve as Manager-on-Duty, • Comply with all standards and regulations to encourage safe and efficient hotel operations, • Attend regular stand-up and staff meetings, • Establish and maintain professional demeanor and standards of performance of all Front Office staff, • Maintain regular attendance in compliance with company policy and be available to work on a regular basis, • Maintain high standards of personal appearance and grooming in accordance with company policy, • Approach all encounters with guests and employees in a friendly, service-oriented manner, • Remain clam and alert in emergency situations, ensuring guest and team safety, • Assist with covering shifts to ensure proper coverage, if needed, • Other duties as assigned

Job Description We are looking for a qualified front desk agent with a positive mindset to join our team . Are you a people person? Do you aim to provide a memorable experience with every interaction? If so, we would love to have you on our team! Applicant must have strong interpersonal and administrative skills. Key Requirements: • Please have solid references, • Successful history as a front desk agent or related hospitality experience, • Seeking outgoing person with a team mindset, • Flexible to cross train and for emergency coverage, • Punctual and Reliable, • Task-driven individual, • Register & process guests and their assigned rooms, • Accommodate guest requests, • Communicating with hotel staff on the status of guest rooms, • Up Selling guest rooms and promoting hotel services, • Handling cash payments, • Submit resume detailing your experience, • Submit a cover letter explaining why you would be a great fit