General Manager - Extended Stay Hotel
hace 1 día
Las Vegas
Job Description Who we are: Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home. Job Summary: The General Manager is responsible for overseeing all aspects of daily operations at an assigned extended-stay property, ensuring strong financial performance, exceptional guest experiences, effective team leadership, and consistent adherence to company standards and applicable regulations. We are looking for a hands-on leader who enjoys supporting their team, solving problems, and creating a welcoming experience for extended-stay guests. The General Manager balances guest satisfaction, staff development, property standards, and financial performance while stepping in to support daily operations when needed. Essential Functions (Including but not limited to the following): Leadership & Team Development • Lead, coach, and develop property team members to achieve operational and financial goals., • Foster a positive, engaging work environment that promotes teamwork, accountability, and professional growth., • Establish and maintain open, collaborative relationships with direct reports and all team members., • Ensure team members receive appropriate service, technical, and operational training. Operations & Guest Experience • Oversee all day-to-day property operations to ensure exceptional guest service and brand consistency., • Maintain high standards of property cleanliness, appearance, safety, and overall quality., • Conduct regular property and guest room inspections, document deficiencies, and follow up to ensure that cleanliness, maintenance, safety, and operational concerns are addressed., • Ensure compliance with company policies, brand standards, and all applicable federal, state, and local regulations., • Address and resolve escalated guest concerns, complaints, and service-related issues promptly and professionally, ensuring appropriate follow-up and resolution., • Monitor maintenance activities, repairs, and property improvements to protect and enhance the physical asset., • Provide hands-on support across hotel departments, including front desk, housekeeping, laundry, guest room preparation, and common-area upkeep, as needed during staffing shortages, high occupancy, or other operational demands., • Ensure employees follow safe cleaning practices, including proper chemical handling, storage, and use of appropriate PPE. Financial Management • Review financial reports, budgets, and performance metrics to evaluate property performance and identify opportunities for improvement., • Analyze profit and loss statements and implement corrective actions to achieve financial objectives., • Manage operational costs, including labor, supplies, utilities, and other controllable expenses within budgeted parameters., • Coach and support the team in effectively managing occupancy, rates, payroll, and operating expenses while maintaining superior guest satisfaction., • Monitor collections, delinquency, and revenue management activities, as applicable to the property, and implement improvements when needed. Sales & Revenue Growth • Drive revenue through effective sales, marketing, and business development initiatives., • Maintain strong knowledge of the local market and build relationships within the community to enhance the property's visibility and performance., • Identify opportunities to improve occupancy, market share, and overall profitability., • Perform other duties as assigned to support hotel operations and company objectives. Qualifications: • High school diploma or equivalent required; bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred., • Minimum of two (2) years of management experience directly overseeing hotel, extended-stay, or similar hospitality property operations required., • Hands-on experience managing day-to-day property operations, including guest service, team leadership, maintenance coordination, property standards, and overall operational performance., • Strong understanding of hotel/extended-stay operations, financial management, sales, occupancy, and guest service., • Experience reviewing financial reports, budgets, and performance metrics and using data to make informed business decisions., • Strong leadership, communication, problem-solving, and team-development skills., • Proven ability to manage multiple priorities and respond effectively to changing operational needs in a fast-paced property environment., • Valid driver’s license, current auto insurance, and reliable transportation required. Proof of a valid driver’s license and current auto insurance must be provided upon hire and maintained throughout employment., • Proficiency with hotel or property management systems and Microsoft Office applications, including Outlook, Word, and Excel. Physical Requirements: • Work is performed both indoors and outdoors, with occasional exposure to varying weather conditions during property inspections and site walks., • Frequent walking throughout the property, including guest rooms, common areas, parking lots, exterior grounds, and operational spaces., • Regular use of stairs and navigation of multi-story buildings during property inspections and operational oversight., • Stand, sit, bend, kneel, and reach throughout the workday as required by property operations., • Push or pull doors, carts, or other equipment as required for property operations., • Occasionally lift and carry items weighing up to 25 pounds, such as office supplies, packages, signage, and operational materials., • May be exposed to cleaning chemicals and disinfectants during inspections or while assisting housekeeping; follow established chemical safety procedures, product instructions, and personal protective equipment (PPE) requirements., • Regular use of standard office equipment, including computers, phones, printers, and scanners., • Respond to after-hours guest, property, or emergency situations as business needs require. Benefits and Perks: • Medical, Dental, and Vision insurance (eligible after 60 days), • Employer-paid HealthiestYou virtual healthcare benefit, including 24/7 virtual care, mental health support, dermatology, expert medical services, digital physical therapy, and more, • Employee Assistance Program (legal, financial, and counseling services), • 401(k) plan (after 90 days), • Long-Term and Short-Term Disability options, • 15 PTO days and 10 paid holidays, • Wellness program and e-learning platform for ongoing development The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.