Restaurant Manager
2 days ago
Atlanta
We are hiring a Fulltime Manager for our Client: Azure Lounge is looking for a hands-on, high-energy General Manager to lead the day-to-day operations of our upscale lounge and restaurant. This person will be responsible for making sure the business runs smoothly, the team is well-managed, the guests have an amazing experience, and the lounge stays profitable, polished, and consistent. We need someone who can lead a team, solve problems quickly, keep service standards high, manage the floor, and help us grow the brand. This is not a sit-back office role, we need a true leader who can manage people, operations, customer experience, and revenue all at once. Operations & Leadership • Oversee all daily operations of Azure Lounge, • Manage front-of-house and overall guest flow, • Ensure the lounge opens and closes properly each day, • Maintain a clean, organized, high-end atmosphere at all times, • Create and enforce systems, policies, and standard operating procedures, • Troubleshoot issues quickly and professionally during serviceTeam Management, • Hire, train, schedule, and lead staff, • Manage servers, hosts, bartenders, support staff, and floor leads, • Hold team members accountable for performance, punctuality, professionalism, and service standards, • Conduct regular staff meetings and trainings, • Build a strong team culture with high energy and high expectations, • Coach team members to improve guest service and upsellingGuest Experience, • Ensure every guest has a smooth, memorable, and elevated experience, • Address guest concerns, complaints, and service recovery in a professional way, • Monitor reservations, table flow, seating, and customer satisfaction, • Help create a lounge experience people want to return to and talk aboutFinancial & Business Performance, • Track daily sales, labor, and operating performance, • Help increase revenue through strong floor management, upselling, and customer retention, • Monitor comps, voids, discounts, and cash handling procedures, • Assist ownership with improving profitability and operational efficiency, • Review staffing based on business needs and trafficEvents & Brand Execution, • Oversee lounge nights, brunches, special events, and private bookings, • Coordinate with vendors, DJs, hosts, and event partners when needed, • Ensure events are staffed properly and executed at a high level, • Work alongside ownership/marketing team to support promotions and guest trafficQualifications, • 3+ years of management experience in a restaurant, lounge, nightlife, or hospitality environment, • Strong leadership and team management skills, • Experience managing a high-volume guest experience, • Strong conflict resolution and customer service skills, • Ability to lead under pressure in a fast-paced environment, • Organized, dependable, and solutions-oriented, • Experience with scheduling, staff management, and daily operations, • A natural leader, • Professional but personable, • Strong with both people and operations, • Great at holding a team accountable, • Passionate about hospitality and creating an unforgettable guest experience, • Able to bring structure, consistency, and energy to the businessWhat Success Looks Like in This Role, • Stronger service and smoother operations, • Better team accountability and professionalism, • Increased guest satisfaction and repeat customers, • Well-executed events and busy nights, • A cleaner, more organized, more profitable business