Edge Logistics is seeking a Freight Brokerage Claims and Compliance Manager
2 days ago
Scottsdale
Job DescriptionDescription: About Edge Logistics Edge Logistics is a performance-driven freight brokerage and logistics company focused on exceptional customer experience, reliable carrier partnerships, and operational excellence. We combine disciplined processes with modern technology to deliver consistent results. The Claims & Compliance Manager is a dual-focus leadership role responsible for ensuring operational excellence in both Compliance & Risk Management and Cargo Claims Management. These two areas are equally critical to Edge Logistics’ ability to protect the business, reduce exposure, improve service quality, and maintain strong trust with carriers and customers. The ideal candidate is detail-oriented, coachable, professional in communication, and comfortable working in a fast-paced logistics environment with evolving processes. This role partners cross-functionally with Carrier Sales, Customer Sales/Account Management, and Operations, and serves as the primary escalation filter for the Director. This role is positioned for growth. With strong performance and leadership, there is a pathway to the Senior Manager role. The ideal candidate is organized, detail-oriented, communicative, and confident navigating claims, carrier compliance, and cross-functional coordination. Key Responsibilities Compliance & Risk Management Team & Workflow Leadership • Oversee day-to-day compliance workflows, ensuring carrier vetting, insurance verification, safety checks, and documentation reviews are completed on time and to standard., • Assign, prioritize, and monitor team workload for U.S. and Colombia-based team members., • Ensure adherence to all compliance SOPs, internal controls, and escalation procedures. Review and validate carrier authority, safety, and insurance through Highway, Carrier411, SAFER, and related systems. • Conduct load-level and carrier-level audits to ensure adherence to internal risk controls and customer requirements., • Verify insurance documentation, COIs, and coverage accuracy; escalate lapses or concerns., • Support compliance with FMCSA regulations and applicable federal requirements., • Assist with evaluating and enforcing policies related to 49 CFR Part 370, fraud mitigation, carrier safety, and operational risk., • Assist in identifying patterns of risky behavior, documentation gaps, or recurring carrier issues., • Support cross-functional security and safety initiatives., • Maintain and improve SOPs, templates, audit tools, and compliance workflows., • Support internal and external audit readiness across carrier compliance, contract adherence, and documentation controls., • Serve as the compliance point of contact for Carrier Sales, Operations, AM teams, and Track & Trace. Claims Intake & Documentation Receive, log, and open new cargo claim files in internal systems. • Gather required documentation, including:, • BOLs and PODs, • Photos of damage/theft, • Customer invoices, • Police or incident reports, • Conduct fact-finding, gather evidence, and document timelines., • Maintain updated claim files with clear notes and follow-up activity., • Prepare and issue claim notices to carriers and insurers., • Provide professional communication with customers, carriers, drivers, and insurance representatives via Teams, phone, and email., • Monitor aging buckets (0–30 / 31–60 / 60+) and take proactive action to prevent backlog., • Assist with the creation and improvement of SOPs, templates, training materials, and internal tools., • Identify trends in claims, compliance gaps, or recurring issues; recommend solutions., • Support cross-functional alignment with U.S. and Colombia teams., • 3+ years of experience in Freight Safety, cargo claims, auto claims, transportation compliance, or freight brokerage compliance., • Demonstrated ability to lead workflows or mentor team members., • Strong verbal and written communication skills., • High attention to detail; ability to follow structured processes., • Comfortable operating across multiple systems, shared folders, trackers, and TMS platforms., • Coachable, adaptable, and able to handle sensitive information discreetly., • Experience with cargo claims, OS&D, or accident investigations., • Familiarity with FMCSA regulations and/or 49 CFR Part 370., • Experience with insurance verification, carrier vetting, or risk roles., • Highway, Carrier411, SAFER, • Microsoft Excel / Google Sheets, • Outlook, Front, Microsoft Teams, • OneDrive, SharePoint, OneNote, • Reports directly to the Director of Claims & Compliance., • Works closely with:, • Carrier Sales (U.S. & Colombia), • Account Managers, • Carrier Risk Associates & Specialists, • Track & Trace teams, • Claim files opened and updated within 24–48 hours., • Follow-up documented every 7–14 business days., • Carrier compliance documentation was reviewed and escalated in a timely manner., • Strong, professional communication with internal and external stakeholders., • Meets cycle time, accuracy, and compliance KPIs., • Adapts to evolving processes, tools, and organizational needs. Edge is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, disability, or sexual orientation. All applicants will be considered solely based on their qualifications. #ZR