CLC Resident Manager--PT
5 days ago
Kansas City
Job Description Objective Our recovery programs at the Christian Life Center and New Life Center exist to lead men, women, and families from crisis to Christ-centered healing through structured accountability, spiritual formation, life-skill development, and measurable progression toward independent, stable living and meaningful integration into the community The Resident Manager models Christ-centered hospitality while leading the day-to-day functions of the center. The Resident Manager is responsible for the guests in the building as well as keeping order throughout the shift. Duties/Responsibilities: • Intentionally and strategically seek to exemplify Jesus Christ and be equipped and prepared to share the Gospel and provide spiritual support at each point of care; showing the love of Christ and biblical hospitality through each interaction., • Provide leadership, mentorship, and shepherding to program participants during assigned shifts by clearly communicating center routines, expectations, and guidelines, reinforcing structured accountability and measurable progression., • Participate in and coordinate meal times and fellowship opportunities, utilizing these moments to teach healthy interaction, servant leadership, spiritual formation, and community responsibility., • Facilitate or assist in assigned teaching classes during assigned shifts that support Gospel-centered growth, spiritual wellness, life-skill development, healthy habits, and personal discipline., • Provide appropriate verbal and documented observations of participants directly to center leadership, contributing to structured recovery planning and progression tracking., • Assist in maintaining a safe and secure facility by conducting safety checks, routine rounds, and monitoring access points while engaging guests and visitors with Biblical hospitality., • Respond appropriately to emergency situations and demonstrate the ability to de-escalate emotional and spiritual crisis situations with maturity and appropriate authority., • Supervise participants in daily cleaning responsibilities and building stewardship, using these opportunities to teach accountability, ownership, and life skills necessary for independent living., • Monitor hygiene, shower, and laundry routines, reinforcing personal responsibility, dignity, and structured daily discipline., • Manage linen, clothing, and supply systems as assigned, ensuring operational readiness and needs are met with organization and care., • Spend significant portions of assigned shift time engaging participants relationally rather than solely task-oriented, fostering trust, mentorship, and spiritual encouragement., • Refer individuals to program chaplains when spiritual distress or deeper pastoral care needs are identified., • Assist participants in identifying appropriate next steps and connect them to case management, services, or additional program support when applicable., • Complete required checklist responsibilities associated with assigned shift (day, evening, or overnight), including daily, weekly, monthly, phase-based, and annual accountability measures. Accurately record daily activities and participant program data in designated systems to support measurable recovery outcomes., • Attend scheduled meetings and training as required., • Complete other duties as assigned within scope of practice and role. Qualifications City Union Mission Requirements: City Union Mission's Ministry Standards and Expectations: • To be a genuine believer in the Lord Jesus Christ, as evidenced by your personal testimony and your ability to clearly communicate the Gospel whenever opportunities arise., • To possess sound Biblical character and refrain from engaging in an immoral lifestyle that could undermine or disrupt your testimony as a follower of our Lord and Savior, Jesus Christ., • To be a member in good standing of a recognized Protestant, evangelical church., • To be genuinely committed to serving the poor and homeless, as expressed in the mission statement of City Union Mission., • To be sober-minded, free from the influence of alcoholic beverages, illegal drugs, or any substance that could cloud judgment or distract from a Christian-principled ministry. Professional Requirements: • Able to clearly communicate and present the Gospel as opportunities during the work day arise (1 Pet. 2:21, 3:15)., • Education: high school diploma or equivalent., • Required: Education (or demonstrated work-related experience) in pastoral environments, group settings or hospitality services., • Required: six months of documented leadership experience in ministry, customer service, nonprofits or social services., • Preferred: completed ministry internship or eligible; Certified Peer Specialist or eligible within six months., • Demonstrated experience exhibiting professional boundaries, spiritual maturity, sensitivity, organizational skills and compassion., • Must have the ability and calling to interact with various types of people. Personal traits which include: patience, caring, maturity and understanding., • Must be able to communicate and teach effectively, and be able to work in a fast paced, emotional environment., • Be available to work on weekends, evenings and overnights as scheduled and as needed in extreme weather conditions., • Ability to manage multiple responsibilities in a fast-paced environment. Physical Requirements • Prolonged standing and walking., • Ability to perform multiple building rounds., • Ability to lift 10–20 pounds. I am not sure why they are called resident managers if the CLC calls them participants? Thoughts? I believe the police have issues when we say someone is a resident.....what do you recommend? NLP calls them building managers. I want to have them similar. fyi i am fond of center manager; we used to call them shelter managers. When it changed to GC or RM, that is when a divide slowly occurred where GCs felt lower than CM. This is just my thoughts and what staff has shared. I don't want to get lost in the titles, but it's such a good opportunity to get things the way we (ie HR) want them. The definition of "resident" is someone living somewhere on a long-term basis. Technically they do fit that criteria... however I personally don't have a preference either way. Center Manager is fine but that almost feels like it should be the person in charge of EVERYONE in the center, including staff. I tried to research what other missions call them and didn't have much luck. I am fine with keeping it as is.