Operations Manager
11 days ago
Irving
Commercial Door LLC is a commercial door service and installation company built on trust, quality craftsmanship, and service. We exist to serve our customers with excellence, protect our people through accountability, and deliver consistent, high-quality work—every time. This is a leadership position for someone who believes operations are the backbone of the business and takes pride in building systems, developing people, and executing relentlessly. The Operations Manager is responsible for owning day-to-day operational execution at their location, ensuring jobs are scheduled, staffed, completed correctly, billed accurately, and delivered on time, as well as timely material orders and estimates, while upholding company standards, policies, and core values. This role requires a strong leader, a clear communicator, and a problem-solver who thrives on accountability, structure, and continuous improvement. Key Responsibilities Operational Execution • Oversee daily operations, • Ensure jobs are properly scheduled, dispatched, and completed efficiently, • Monitor job quality, safety compliance, and customer satisfaction, • Resolve operational issues quickly and professionally, • Lead, coach, and hold technicians and operations staff accountable, • Conduct regular check-ins, performance reviews, and coaching conversations, • Reinforce company standards, expectations, and core values daily, • Identify training needs and support skill development, • Own and execute responsibilities per the Accountability Chart, • Ensure team members Get it, Want it, and have the Capacity (GWC), • Participate in leadership meetings and scorecard reviews, • Track and report operational KPIs, • Partner with Finance on job costing, billing accuracy, and margin protection, • Ensure timecards, job notes, and documentation are completed correctly, • Monitor overtime, productivity, and labor efficiency, • Serve as a professional point of escalation for customers, • Protect long-term relationships through clear communication and follow-up, • Coordinate with vendors and suppliers as needed, • Represent Commercial Door LLC with integrity and professionalism Compensation & Incentives • Base Salary: $85,000 – $120,000 annually (commensurate with experience), • Incentive Compensation: Performance-based bonuses, • No cap on performance-based earnings—results matter here Benefits & Perks • Company truck provided for business use, • Company tools and equipment, • Medical, dental, and vision insurance, • Paid time off (PTO) and paid holidays, • Company provided devices, • Mileage and travel reimbursement (as applicable), • Opportunities for career growth and leadership advancement, • Stable company with long-term vision and strong leadership Qualifications • 5+ years of operations or field leadership experience (commercial door service industry preferred), • Strong understanding of scheduling, dispatch, and field operations, • Proven ability to lead people and have direct, respectful conversations, • Excellent organizational and communication skills, • Comfortable using technology, systems, and reporting tools, • Valid driver's license and ability to travel between locations, • Must pass background check and drug screening and remain drug-free Commercial Door LLC is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. We hire leaders who take ownership, protect the standard, and deliver results.